Customer Reviews for U-Haul Moving & Storage at Ben White

14,874 comentarios

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Leticia O. 
Clasificación:
4.0

El cliente no dejó un comentario.

oscar A. 
Clasificación:
3.0

The gentleman who helped rent the van was combative when I asked a simple question. Maybe it was me.

Michael H. 
Clasificación:
1.0

Two things: 1) Although the attendant at the counter who was processing my reservation was pleasant and professional, her counterpart, an older woman was not very accommodating when I asked to take the dollies initially and then come back for the truck because my moving location had a restriction as to when we unload items from the building. She basically refuted my request at first mention, didn't practice what I know is excellent customer service. Rules and guidelines in the world of customer service and accommodating the needs of the paying customer may require bending the hard and fast rules at times. My situation was a simple request and being met with such a harsh and immediate denial of request was disheartening to say the least. 2) I had reserved an Appliance Dolly as part of my reservation and they did NOT have one available other than an old rusty appliance dolly that didn't even resemble what I had reserved.

Steven E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosanna S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

U-Haul should be more up-front with pricing. The truck I drove had damage that a staff member asked about being my fault upon return. Trucks should be better maintained and repaired, particularly when damaged.

Garrett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon E. 
Clasificación:
5.0

Very friendly and easy return

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID Z. 
Clasificación:
3.0

Better customer service for after hours drop off

Julio R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shatonqua E.  |  Overall Experience 
Clasificación:
1.0

Location drop off staff is severely understaffed. I arrived 5 minutes prior to closing and staff lied about being closed and refused me service. After asking for staff member's name, he proceeded to flick me off and tell me to leave. He then apologized and decided to take my trailer. Parking lot was unattended, dark, and I did not feel safe due to u-haul team member's behavior. I should not need to be harassed to return equipment. I will not be returning to this location.

Jorge R. 
Clasificación:
5.0

The process was seamless and the woman who helped me get situated was beyond friendly. I hope everyone gets to experience a transaction that warm and thorough.

Michael B. 
Clasificación:
5.0

Very friendly and helpful

ida d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan L. 
Clasificación:
5.0

n/a

RICHARD L. 
Clasificación:
5.0

The employee who unhooked by Tow Dolly was quick, professional, and helpful. Could not ask for more. Wish I could give you his name but I can't. Very happy with Haul.

Randall B. 
Clasificación:
5.0

Very friendly and helpful

Ida D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amario C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

I'm going to use your again thank you

WAYMON K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Achim F. 
Clasificación:
5.0

The facility were very kind and helpful. Ms. Rebecca and Mr.Green made my move an amazing experience.

Ronald H.  |  First Impressions 
Clasificación:
4.0

Very busy establishment. Well stickers with moving supplies and moving equipment. The young lady that checked me in was very pleasant and really enjoyed her role. Took good care of my rental request.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRIGO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Capriesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zarina R. 
Clasificación:
4.0

It was great, I reserved a 9' cargo van for a recent move and it was clean & empty which is great. I did reserve a dolly & furniture pads, the dolly's were all gone when I showed up which was upsetting. Since I reserved it after all. The checkout process was quick and easy though which I greatly appreciated. Would rent again.

Gabe E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty K. 
Clasificación:
5.0

Friendly and professional stafff

Brad W. 
Clasificación:
1.0

Sad that uhaul has turned to something I will never go to ever again I appreciate penske and will never be treated like this agian

Adrian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred A. 
Clasificación:
3.0

I requested a dolly with my pick up truck rental and didn't get one. Someone should of called the day before to let me know y'all weren't gonna have any so I could make accommodations.

Elisha I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vickie J. 
Clasificación:
1.0

they gave us what was right after 20 minutes of arguing

SARAH L. 
Clasificación:
5.0

Muchas gracias

Antonio M.  |  Overall Experience 
Clasificación:
5.0

They helped me switch my unit to another one right next to it, and the lower price was very helpful! Thank you all!

Jonathan L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin P. 
Clasificación:
1.0

Waited 2 hours for my 10am appt, then was told “we don't offer drop offs, you can't wait for it” - even though this is clearly an option on the site. Was also double charged for a pin that I had already paid for… and now have to go back and return it.

Denny P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MCEWEN H. 
Clasificación:
5.0

Excellent experience

Tim R. 
Clasificación:
5.0

Quick service and friendly.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faulkner M. 
Clasificación:
4.0

Russell was very friendly and helpful. Took only minutes to check in and get out of there. Quite a large facility, but well maintained and marked out.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary H. 
Clasificación:
4.0

The headlights were dim very hard to see

lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA G.  |  First Impressions 
Clasificación:
3.0

Staff did not seem trained properly and did not communicate well. Facilities were outdated and printers did not even work to be able to provide receipt.

MICHAEL B. 
Clasificación:
5.0

Another rental done right

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deona P. 
Clasificación:
5.0

Fast and efficient - I was in and out with my 4x8 trailer in less than 15 minutes. The last that helped me at the counter was not only very friendly, but also saved me a few $$ off my order. I was dreading this move, and this made the day a bit more bearable.

Blake H. 
Clasificación:
1.0

I booked and paid for a storage unit. When I got to the facility, access to my building was denied. I went inside for help. The supervisor tried my password AND his, but both were declined. He basically told me sorry but nothings working. I can't open the building where your unit is. I told him I had to be out of my apt by midnight so he needs to get me a unit in a building that will open. He did & Said this unit costs $30more. For my trouble, I didn't think I should be charged more. He told me I wouldn't this month, but they'd probably charge me next month. He also told me that I'd be able to get back in this building without a key bc sliding door will open. So, when I returned an hour or 2 later(at 8pm) I was unable to get inside bc they were closed and doors didn't just open up. No key, no code, 4 hours until I'm supposed to be out of my apartment & ive got 2 more loads to get insude this storage and a van to return! Yet I'm completely locked out with absolutely no one around to help me out, not even the customer service line could help. I was charged that extra $30, without giving my permission uhaul just decided to charge My card on file. The worst part- I had to keep van extra and I wasn't able to be out of my apartment in time therefore I git charged extra for the van and for my apartment. Completely unexceptible! Very bad experience!!

Jessica G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM R. 
Clasificación:
1.0

Hello, my name is Javier Benitez. The day I arrived to rent the truck, it was 6:50 pm. The person who was helping me very kindly, but the other person, the boss, was running from me and is even waving to me with his hands. I had to leave and the woman who was helping me told her to calm down

Javier B. 
Clasificación:
4.0

Staff was very helpful at a stressful time ...... moving Thank you to all at the Ben White location and uHaul support team

Eugene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin L.  |  Overall Experience 
Clasificación:
3.0

I would recommend based on location only. The counter staff was not attentive at all when I arrived for pickup. There were five staff at the counter. Once I was assisted, the staff person was distracted and had her earbuds on at the same time as handling the transaction which impeded communication. Upon return of the cargo van, the staff person in the outside return area was very helpful and quickly took care of the transaction.

Vilma L. 
Clasificación:
3.0

Have the truck and tow trailers inspected, cleaned and maintained. Tow tire blew out, front bumper was dented into tire, rear axle was leaking oil

Jennifer O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merideth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
1.0

Mobile check-in failed yet again. Mobile app can't cope with checkin at this location ever. Have to use mobile web site and still it fails 50% of the time with a timeout error. Finally was able to get approved for key, but had to go back to counter and wait for someone to help me. Had to jump in line to identify that I just needed the key and was ready to go. It's always a hassle picking up equipment at this location. Returning equipment is super fast and simple.

Joseph M. 
Clasificación:
5.0

The truck could have used a windshield cleaning. Otherwise everything was fine.

Wolf S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dylan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baljinder S. 
Clasificación:
3.0

I was charged an extra day for being 15min late. They were closed and the app request me to download was asked ng for permissions that were out of the normal. I didn't feel comfortable so I dropped the keys in the box and went the next day to confirm it was received. The paper says if returned after hours there is a $20 charge. It says nothing about requirements to download an unsafe app on my phone to not receive any fees. I want a refund for the extra day.

Abigail L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
4.0

Hard to get to. Located at a very busy major freeway intersection with several options each direction. Took two attempts during heavy traffic to reach the store.

Jeanette S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maeve R. 
Clasificación:
5.0

Kiss me you animal

Chandler R. 
Clasificación:
3.0

Rented online for a dolly with a van, but when I get the van there's no dolly and staff say they don't have any. I think this location must only have 2-3 dollys. Renting the van without the dolly was kind of a shock, made moving by myself so much harder and not sure I could do it. So I'm not expecting equipment to be availalbe in the future if I rent online.

David L. 
Clasificación:
2.0

My truck (2020 1500 Silverado was struck and damaged by a U=Haul employee. I submitted a report through one of your managers at the location when the incident took place. I have not heard from anyone at U-Haul for repairs to the damage the U=Haul employee caused to my vechicle

HECTOR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Demetria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris B. 
Clasificación:
5.0

All personnel was really profesional and helpful best uhaul experience ever.

LUIS M. 
Clasificación:
1.0

This location needs help... BAD

Mason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise W. 
Clasificación:
2.0

The personnel did their jobs, but they were driving around like crazy in a bunch of trucks. It was un-inviting and felt dangerous. There were random people just hanging around watching us drop off the truck, but the guy who helped us return it was fine and nice.

WILLIAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine D. 
Clasificación:
5.0

Good people here. Honorable.

Scott P. 
Clasificación:
5.0

Courteous staff and easy to work with.

Steve W. 
Clasificación:
5.0

People are very friendly

Patricia M. 
Clasificación:
5.0

People are very friendly

Patricia M. 
Clasificación:
2.0

Tommy the staff manager is poorly in dealing with an issue with customer service his next worker under him is also poorly !!! they disrespect you very ugly I would not recommend you hottie anyone family or friends. And safe need to wear name tags half of the staff members that do not have a name tags so the only way you can have if you have an issue is they describe the people what they're wearing what they look like is unprofessional to work at a job with no name tag . I got. The name from of the employee name Justin. But wouldn't give me the other employees name all I can do is give you a description of what she looks like. I truly feel U-Haul needs to hire better people with better customer service experience again my experience 12 1222 was bad very ugly !!!!!

Monique H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucita R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juana A.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and patient. Definitely recommend this location. Friendly and knowledgable staff.

JENIFER P.  |  Overall Experience 
Clasificación:
1.0

Everyone there was totally incompetent. Didn't have any record of my ubox in their system. I told them the ubox number and they said that box was empty. He kept leaving for long periods of time and coming back to tell me it wasn't there. I finally found someone else to help me by walking back myself and it was the exact box I told them it was. The first guy said "oh I must have checked the wrong box". On another day I wasn't able to access my box at all because a worker parked a truck in front of it and took the keys and wouldn't be back to work until later.

Elizabeth A.  |  Overall Experience 
Clasificación:
5.0

The woman who called me after we vacated our space was terrific!!

STEPHEN G.  |  Overall Experience 
Clasificación:
3.0

My unit was on the second level of a building with no elevator. I stored my items for 7 months and I was shocked at how dirty everything was. Very disappointed

Brian L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JUANITA M.  |  Overall Experience 
Clasificación:
2.0

The worst staff and service I've ever had… I would not recommend. The staff was not in dress code, dirty and very very very unprofessional!!!!!!!

Kenny A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

Beautiful sweet people to work with and willing to listen and act on real concerns(!)... No problem or issue ever went unresolved! And, n0 question ever went unanswered(!)...no matter how dumb I was sometimes(!)...

douglas m.  |  Overall Experience 
Clasificación:
2.0

Most came with the end process. When canceling online it outlined many things that were a U-haul standard but this specific location did not follow those standards.

Scott S.  |  Overall Experience 
Clasificación:
5.0

My happiness Depends on often you raise rental rates

Thomas K.  |  First Impressions 
Clasificación:
2.0

I was very disappointed that due to a family emergency, I had to extend the usage of the UHaul trailer I was renting. I was told by the Owner at the Tacoma, WA UHaul that since I was given an UNSAFE trailer to rent when I went & picked it up 3 hours away in Yakima, WA & then had to drive to Graham, WA to pick up another trailer (& unload & reload what I had in the unsafe trailer by myself, that I would be given a $50 credit. I had already paid $184.11. I was rented a trailer with no brakes.  Well, I never got this $50 credit & when I got to Austin, TX to drop off the trailer, I had to pay an additional $176.00. I am not happy about this at all. I am a travel RN & I'm thinking twice about using UHaul again for my additional assignments.

Renee P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine S.  |  Overall Experience 
Clasificación:
5.0

Everything was great I'm definitely recommend you guys

VELKYS C.  |  Overall Experience 
Clasificación:
4.0

After initial truck return and having to return to office twice to find an unoccupied storage room, folks were our-of-the-way helpful, from the very nice cleaning lady to the lady manager.

Michael B.  |  Overall Experience 
Clasificación:
4.0

The lady who helped me was helpful. Even though I had to run back in front to the office, to unlock my storage, she made I was okay.

KATAVIA F.  |  First Impressions 
Clasificación:
5.0

Muy buen

Jesse M.  |  First Impressions 
Clasificación:
2.0

Horrible customer service

PATRICIO P.  |  Overall Experience 
Clasificación:
5.0

High quality climate controlled space. Very good!

GARY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinidad E.  |  Overall Experience 
Clasificación:
5.0

Help me when I needed it.

Trinidad E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ann Marie B.  |  Overall Experience 
Clasificación:
4.0

Some initial problems finding a unit, and a fussy card reader, and setting off the alarm, but my concerns were met. Friendly staff, from housekeeping to managers. Still waiting for the final bill settlement. Would not hesitate to use these folks , again.

Michael B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

katlyn m.  |  First Impressions 
Clasificación:
3.0

I'm giving this rating because from the get go, UHaul customer service has misled me and gave me the run around. There was inconsistencies between the main customer service employees and the actual location of the storage unit.

MARIE M.  |  Overall Experience 
Clasificación:
5.0

Staff was nice and very helpful. I was a little stressful but that was me due to all the moving but the overall uhaul experience was great dropping off the truck, trailer and getting a free storage area I'm very grateful.This will be a experience I will never forget.

jartu s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Delorie B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sondra G.  |  First Impressions 
Clasificación:
5.0

The employees are awesome!!!

ORLANDO A.  |  Overall Experience 
Clasificación:
1.0

I went to try and move in tonight and someone’s personal lock was on my assigned unit.

Nosakhare A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james c.  |  Overall Experience 
Clasificación:
2.0

I'm very disappointed with the UHaul representative behind the counter, Roy Amaya. He was rude, abrupt and did not seem to care about the customers he was assisting. He did not answer any of my questions clearly. What happened to providing excellent or great customer service, or better yet, treating people as humans or even with a hint of compassion. Not to mention, he had the audacity to charge me for the one month of storage even after I told him that my truck rental came with a one month FREE storage unit rental as a promo that UHaul is having that I agreed to upon reserving the truck. He said he will not honor the promo because their location is already at 93% capacity and that he will only honor it if their location is in boy at 70% capacity. The one of the most ridiculous reasoning I've heard of! I want a refund for the month storage unit I was charged for!!!

MARIE M.  |  First Impressions 
Clasificación:
3.0

Storage unit was closed out on the 4th but I was called to come drive 30 minutes away to do a walk through of the unit. I already spent almost $1800 to rent a uhaul truck to move to the area now just wasting gas to come there for a walk through that I need to be there for. Not feeling too happy

HEATHER S.  |  Overall Experience 
Clasificación:
5.0

Initially I booked a storage unit at the Address 9001 I 35 10 minutes away from downtown Austin. the afternoon shift on the afternoon of July 29, the staff on duty that afternoon was rude lied and said he couldn't find our reservation, and there was nothing he could do I asked if he can call the customer service center he said he doesn't do that. I called back customer service the agent was great she booked me at the 304 Benwhite location the staff was great had no problem I use Uhaul whenever I have to and never had a problem, so I really will like to let the site manager at the 9001 I 35 location know about the young man who worked that evening shift on July 29th. Thanks to great customer service at the contact center and the site I ended up using..

Cheryl V.  |  First Impressions 
Clasificación:
5.0

Dollys are new and plentiful. Building is clean and 80 degrees. This is a very well run storage place. The truck rental next door is a completely different story.

Mary Jo C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William N.  |  Overall Experience 
Clasificación:
3.0

The temperature at the facility is above 80°F at the time of move in. I really hope the AC issue will be fixed soon

Eugene R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn S.  |  Overall Experience 
Clasificación:
5.0

Great and reasonable

Randall W.  |  First Impressions 
Clasificación:
4.0

Office is always busy. Average wait time to speak with front desk staff is 25 min.

Levi S.  |  Overall Experience 
Clasificación:
5.0

If you could extend access to storage to be 24/7 that would be great

Leo L.  |  Overall Experience 
Clasificación:
2.0

Thx!

Juan F.  |  Overall Experience 
Clasificación:
5.0

the facility was clean and secured the unit came sealed with pest control in place to prevent any problems. each unit is access coded ,there is a multi height loading dock ,plenty of flat dollies and lumber style dollies that mattress and tables can be transported with and a canopy over the dock. the staff was very helpful. exceeded expectations.

JONATHAN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny V.  |  First Impressions 
Clasificación:
4.0

It's really expensive but if people pay it and you don't have very many empty ones, go for it. I shouldn't have kept mine for so long, but the coronavirus delayed my bigger apartment.

Richard Y.  |  Overall Experience 
Clasificación:
4.0

The price for storage was very high, and I did not appreciate the smell of pesticides all over everything. But the facilities are clean and well maintained.

Michael P.  |  Overall Experience 
Clasificación:
5.0

This review means NOTHING. I've been asked OVER AND OVER to review my MOVE IN when I HAVENT MOVED IN YET. I just signed up online for next week. LEAVE ME ALONE, for MY'S sake.

Daniel Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty R.  |  Overall Experience 
Clasificación:
5.0

It would have been nice to know access for loading was restricted so early in evening. Could not use double doors for second load. With homeless population close by it is worth it for security

BagnBaggage S.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and friendly. I had a great experience and will definitely use again.

Laura B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ethan s.  |  Overall Experience 
Clasificación:
1.0

Customer service non-existent.

Aranka (ari) H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John Jr D.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful and willing to answer all of my questions. They even provided me a bigger storage space when I asked for one.

Laura B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth G.  |  Overall Experience 
Clasificación:
5.0

Customer service is understanding and no vacancy notice is required. Lots of flexibility

Evelyn R.  |  Overall Experience 
Clasificación:
1.0

The facility was ok, but the staff were honestly incompetent and rude. Jessica was rude to me a few times when I was checking in, and she got me set up at the wrong storage unit. That wasted about an hour of my movers time that they could have spent unloading my truck. And the older lady was not very helpful, either. I went over there to check out, and it looked like she was busy. So I waited for her to finish. I couldn't help but notice it was taking awhile for her to wrap up what I thought she was doing on the computer. Turns out, she was dorking around on her cell phone and was completely oblivious to the fact that a customer was waiting on her. The location was okay, but the front desk staff are rude, aloof to customers and don't seem to know how to do their jobs right. Either re train them, or get new staff, please.

Samuel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EUPHRACIA R.  |  Overall Experience 
Clasificación:
4.0

Wasn't aware unit was up a flight of stairs until getting to site. Worker at location was able to switch for a unit with elevator access and was very helpful.

Jacob V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F.  |  First Impressions 
Clasificación:
5.0

Staff were very friendly and helpful. Connie Garcia was wonderful and extremely helpful in ensuring our satisfaction!

Misty R.  |  First Impressions 
Clasificación:
5.0

I haul should let long term customers pick dates 1sr - the 15th. Or bulk dates if customers has auto pay.

MARGUERITE J.  |  Overall Experience 
Clasificación:
5.0

Everyone was always very friendly and helpful. I've rented from here several times in the past 5 years or so and have always had a great experience.

Connie S.  |  Overall Experience 
Clasificación:
5.0

I would use U-Haul again for storage. I just don't have a need for it right now.

Thomas H.  |  Overall Experience 
Clasificación:
3.0

Long-time storage customer, never late with payment. Rented trucks and trailers for move in, moving storage contents, and storage checkout. The alarm at the Ben White facility is deafening and incessant. Why can't this be disabled or another method of alert used? It is a problem for individuals with sound sensitivities. Treated like dirt in the office. Didn't expect to be treated like royalty in the office but still...a little courtesy/professionalism goes a long way.

Kimberly F.  |  Overall Experience 
Clasificación:
1.0

First I can from Ohio they out the wrong hitch onto my truck then they messed up my whole reservation got here for charged for locks twice bcuz my original storage space they didn't honor so I ended up with two small storage spaces which all of my things didn't fit in them then I was told that all of my reservations were the same for here and the drop off was for another part of Texas nobody knows about then was told I had to pay $250 not bcuz if some mistake I made but from the original person who completed the the paperwork did what they wanted and told us it would be changed by the time we arrived but I wasn't. So in short the hitch wrecked my truck, my storage space wasn't what I was given and had to pay for two separate locks because of it, then the drop off and storage was in the same place but when we got here Ohio didn't correct the mistake and so now I have to pay for something that wasn't my fault and the clerks inside the store were very rude and acted as if we robbed them of fees when I paid what was told to me and nobody told me about another Dee once I arrived I doesn't say in my bill that I have a balance due. I'm very upset and when I can move into my new place no I will not recommend this service to anyone I'm so disappointed 

Lena A.  |  First Impressions 
Clasificación:
3.0

The online process was very easy and user friendly, however the site staff were unbelievably frustrating and honestly didn't seem like they knew what their job was.

Christina R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
1.0

Caleb is a rude condescending jerk

Chauntel R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline W.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff, always ready to assist.

Peter D.  |  Overall Experience 
Clasificación:
5.0

Customer friendly, clean and a good location.

Claudia V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Woody H.  |  Overall Experience 
Clasificación:
5.0

I drove directly to U-Haul from Greenville, SC, to meet movers at a particular time and was beyond stressed. There was a minor mishap with the online reservation for my storage unit but Caleb was AMAZING! He was really sensitive to my situation and was extremely kind, helpful, and accommodating. He really came through for me in this highly stressful situation. The facility was impeccably clean and carefully monitored, I felt very safe here. I recommend the services that this location provides, particularly the exemplary customer service. Thank you, Caleb!!

Angela C.  |  First Impressions 
Clasificación:
2.0

Pulled up to begin unloading items to place in storage and was told by an employee I am not allowed to park where I was. I explained we were taking items into our storage unit which was why I was parked up front by the door leading inside the building. He stated where I was parked was "their" parking and customers can't park there. When I asked where we should move he stated he didn't know but I can't stay where I'm at. Another vehicle pulled up and parked close to the entrance to begin unloading to which the employee told them "you can't park here". We both asked again where we should park and the employee began to get frustrated only stating "I don't know but not here". We were not blocking the flow of traffic for other customers or other employees to move trailers, cars , trucks etc. Overall I was rather shocked by the employee's statements and lack of help to know where we should park to unload.

Mark P.  |  Online Move In 
Clasificación:
4.0

We screwed up and they helped us out, i had a lot of issues prior to my storage with the trucks the storage unit was fine.

COREY Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Olivia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA T.  |  Overall Experience 
Clasificación:
4.0

I moved in 3 years ago. It will take a team of horses to drive me away. Lol 

Jesse S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice B.  |  Online Move In 
Clasificación:
1.0

The elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it'd be days until they'd get it fixed and offered no assistance to help me get the rest of my belongings upstairs.

Megan P.  |  First Impressions 
Clasificación:
5.0

I always use this u-haul storage need for myself and my family because all the staff is extremely knowledgeable, kind, courteous and helpful.

Judith W.  |  Overall Experience 
Clasificación:
1.0

Somebody broke into my storage unit and threw my clothes/items all over the unit. Nothing was stolen, but it was certainly less than ideal. The only saving grace was Mandi, as she was super helpful and understanding through the whole process. She deserves a pay raise and promotion. Uhaul as a whole was not helpful with the process of reviewing what happened to my unit, but that wasn't Mandi's fault. She was handcuffed by a horrible policy.

Logan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea K.  |  Online Move In 
Clasificación:
5.0

Was extremely busy when I came and I was having a lot of issues eith my account and order, they got it all figured out.

COREY Z.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

zeus m.  |  Overall Experience 
Clasificación:
3.0

Even though I have an email stating access is 24 hrs I can only access storage until 10 pm

Maritsa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY P.  |  Overall Experience 
Clasificación: