Comentarios de los clientes para U-Haul Moving & Storage at Ben White

Great value!

The drop off process was a bit complicated

i did not agree to any additional charges however was charted a $5.00 safe travel fee

I was given a certain estimate about the charges. It would help immensely if the rep would give a bit more detail and explain that there are additional charges based on mileage, etc. The base cost is misleading. Overall, the experience was very positive. The staff at this location was super helpful and courteous.

Nothing everything worked as expected!! A++

Fix the faulty after hours checkin software which charged me an additional 20$ bc it couldnt read location.

Great service and quick and friendly.

So smooth and easy! Really appreciated Adrian and his help!

Get new counter employees

Taylor is a wonderful asset to your business. She is kind and professional and very knowledgeable. Thank you for having such a good employee as she is within your group. Everyone else at the same location is very pleasant also. Great customer service! Thank you again Jorge Acevedo And sister Susan Savely

The Representative was super sweet but her coworker was being mean tired to get her to not rent to us .

Couldn't pre register because website wouldn't take license images

Bigger signage for "Equipment Return"

The returning process was difficult. I even downloaded the app and it wouldn't show my rental information. I had to return it and thankfully I took lots of pics myself then had to stay on the phone for over 20 minutes to get a hold of a person whom was very helpful to email the pictures to make sure I returned everything correctly. I had a uber waiting for me outside of the location so it was costing me money trying to figure out how to return it by myself without the website nor the app working correctly.

What a nightmare! I came in to book a uhaul for early pickup the day before. The rep said all we needed to do was download the app and use the code when we come to pick up the truck. 6am we came to pick up the truck and ended up in a situation where nobody at uhaul customer service would help us. For some reason they wanted us to add a 3rd party phone number, and after submitting a ridiculous amount of info still couldn't get access to the truck. We sat on the phone for hours only to be lied to and hung up on several times. After sitting there for 3 hours, the store opened and offered no explanation for what happened, only an attitude of "that's not out problem, we don't handle pre-open reservations." And after returning the truck, I got an invoice with the wrong name. Needless to say, this level of incompetence is unacceptable. I'll never use uhaul again.

The service was great don't get me wrong. But I didn't like the fact that the uhaul people gave me a 10 foot truck with no gas. No gas at all. Not even fuelled up to the requirements of a 1/4 of a tank. I returned it in Houston and the people there where shock and have been trying to get me something in return to spending over 50$ in gas

Great service and prices, will do business again with them.

Our experience with the rental of a 10 foot in the beginning, Sabrina at the Ben White location at 304 E Ben White Blvd was very pleasant and helpful with loading my boxes bought into the back of "The Truck". However, upon the return of "The Truck" at a different location at the North Interstate Hwy 35 for our convenience (unfortunately we do not own automobiles). It was unpleasant after a two move, and with utmost honesty it was unprofessional also had an unwelcoming vibe at this location.

Great customer service from completing my reservation Inside to staff helping with placing trailer on the hitch.

Clean the truck before releasing it to the next customer. The truck was full of dog hair and some nasty spills made the in-dash cupholder unusable. We would have reported the condition of the truck but were in a hurry to get loading. We chose not to clean up the previous customer's mess and were thankful that we weren't hassled upon returning the truck, so that is a positive. The counter staff at the Austin location were very nice as well, so kudos to them.

Excellent service at this location

I was very pleased with their service. Needless to say I'm a very happy customer and will come back to this location,

Awesome experience. Everyone was helpful and knowledgeable. A+

All good Taxes suck Not your fault

When reserving, Let's say 12 noon and I the customer Couldn't make it on time or stop what I'm doing to call and let U-Haul know. I work in construction and my job is important it got real busy real quick I couldn't take a lunch break got served with Urgent tasks. Just let the customer know first thing when reserving, if you don't get here by 12noon it's no longer reserved for you anymore. I had to drive to 3 different locations from a city I'm not familiar with, it would of been nice if I would of gotten a text message saying your reservation has expired. I would of been More then happy to call and make another reservation to just drive to the one location and rent what I needed, Time is precious. Thank you for your service !

The drop off procedure and location was very clear, and the personnel was quick to help as soon as I arrived.

How the hell did you get my email address? I didnt rent this and have not been within 200 miles of Austin in a decade.

Fair price. Fast and friendly service

Everything worked as planned, thank you very much, excellent work!

Volume on radio wouldn't work

Excellent service!

Super helpful, efficient and reliable!

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

Excellent service, friendly staff

Apparently UHAUL can't guarantee the reservation of an out of town 26 ft truck. Arriving at the rental place and expecting a 26ft truck only to be told one was unavailable nearly cost us our moving day and hundreds of dollars. The manager at the Ben White location was also extremely rude, unapologetic, and disinterested in our problem. The sales associate, Adrian I believe, was amazing. He was patient and understanding and didn't give up until he found us another 26 ft truck. It was in another town, but we could drive there and get it and he worked with us by allowing us more miles and making it so we could pick up the auto transport from the original location the next day, after our truck was loaded. It just seems like the unpleasantness with the manager could have been avoided if Uhaul had actually called me the day before and said we can't find you a truck, (hopefully adding, “we are working on it”) I mean, without the right size truck, your moving plan is destroyed, so it's kind of important. Also, That manager should be replaced. Instead of being sympathetic to our problem, he decided to argue with me on if uhaul had actually contacted me. They hadn't, and I had my phone right there to prove it. Not that I needed it, because I know whether or not I've been contacted or spoken with someone just the day before. I just didn't appreciate his service or attitude.

On the email that contains my Uhaul order there was no time for the drop off, there is a time for the pick up but the drop off has no time leading me to believe I could drop it off anytime. It was a bit misleading but not the fault of anyone who works there because they were all great. But if there was a drop off time in that email I wouldve returned the equipment on time

Very rude I was harassed by employee and both mangers threatened not to let me use equipment after i already set appointment up for pick up. I've been to location 3 times last time was worse experience ever and the manger on duty was extremely rude and threatened me -000000 would never go back I'll take my business somewhere else

My final bill was twice as expected. Quoted: ~60 Paid: ~130 Difference in miles: 30 (i would've expected around 30 additional dollars for the mile difference, not 70)

Hire more people at this location. Everytime I come in I wait at least twenty minutes and everytime I call it's 30+ minutes

great experience, will recommend to others and use again

In cabin lights stayed on the whole time while driving the truck.

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. Thank you!

Make line more efficient. Was in line for 25 minutes.

The phone lines had a 10-15 minute wait. I had a question and was unable to get in touch with anyone because of the long delay.

This team was friendly, quick, communicative and made the drop off seamless.

I tried but was unable to use the after hours check in site on my phone. Made several attempts. I was charged and extra $20. NOT OK!

Have more clear prices, you charge me more than what the front desk told me.

Everything was great. Great customer service

They are VERY far away but I always use mainly because of availability of specific trailers NOT offered at many locations. They provide great service and I am pleased with after hours check in with mobile phone & pics. Should be able to order trailer at other locations.

Very helpful personnel

Truck was more banged up than any other truck I've rented before. cab was pretty ratty with ceiling coming apart and coming down. We had to clean cup holders to put things in. Truck Did run well however and did get the gob done. Although online APP kept us from getting into a long line it was pretty lengthy and confusing at times. I mean it took about 30 minutes to complete...

I thought the $22 charge to load the cat onto the trailer was unnecessary. The two people who helped us were excellent and very helpful but, given the mandatory five day charge for a two day drive, this seemed like piling on to me.

I reserved the uhaul for 24 hours but when I got there they told me I couldn't have it for 24 hours. The gas tank was completely empty when I received it and the dolly was bent. Otherwise fine, all my stuff fit in there so that was good.

Better communication! Both the phone rep that I spoke with AND the woman in the store in E Ben White Blvd in Austin sais there was no extra charge for over 4 hours, then the Phone rep when I brought three truck back, said that I was gonna be charged $63 instead of the $19.99 + $10 +7 + tax = approx $36. Quite a difference

Very professional staff.

Everything was seamless with the online check-in. Everything I requested was taken care of

Highly highly recommend. All staff smiling and enjoying this apecial spot. Bravo

Our storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.

The only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.

Thank you guys, you came in clutch!!!

Shame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.

There is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Taylor was particularly helpful.

Great facility for short or long term storage! The team as Ben White is exceptional and very helpful.

I cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!

Good customer service

When I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.

Very pricey for the size of space I had. However, the staff was great!

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

keep up the good work

No waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck

If not mistaken the manger was really rude poor customer service.

Friendly service nice and clean facilities climate control was awesome I will do that again

Easily accessible and well maintained, can’t ask for more than that.

Thank you for storing my belongings safely!

The facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Thank you.

Great customer service!!!

The employee who checked me in was rude and condescending. I think their name was John but I’m not sure.

Everything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck

Stood in line 50 minutes

It was late in the evening but the U-Haul employee help to the best

Thanks for your services. We will recommend others you. Sonny Nicholson.

Fantastic facility with excellent customer service.

Everyone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Great service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!

Excellent customer service

Good experience

Clean

I moved due to cost

The office staff were very helpful. Thank you.

I was pleased with my entire visit.

super friendly staff

This location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!

Great staff!

Everyone and everything was excellent as always. This is the best u-haul anywhere,

This location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.

Helpful people when I needed storage quickly!

We were very satisfied with the service. We felt that it was very secured.

When I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress

Uhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.

Very pleased with everything.

Everything went smoothly even on a very busy Saturday.

Good friendly staffs.

Excellent Facility with awesome employees and staff

I was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.

Allways have Excellent service, thank you for everthing

This U-Haul location is my favorite for my storage, packing and moving needs. The staff is great🎶

Good

tried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.

Thank you for al your help, very professional as allways,

We had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.

Fast friendly service. I dealt w the mgr and he was excellent

When I had a billing issue (not of my doing, but instead on your end) it was impossible to contact location directly & I had to instead go all the way down there. Horrible customer service. Bad terms.

The personnel at 304 Ben White Blvd Austin were great! I totally got excellent customer srvce. Also, the U-Haul of Woodbridge, Va was very helpful. Both places gave me outstanding service. MGWade

Very easy to start and stop storage service, good customer service. The automatic sliding doors do have a hair trigger but not in a way that compromised security. Only wish is later access hours.

back side units, bottom floor units in multi-level facility not good for storing possessions. The floors are almost always wet, even when not raining. Desk staff are under staffed be ready to wait.

Keep up the great work!

The facility is clean, and the staff friendly and efficient

I posted on Facebook. I'm a guide ;)

Between renting a truck to having my items in storage for two years, I always experienced great customer.

The overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.

UHaul customer service rep had to wait a long time due to website issues. Service could have been faster.

Everything first class. Thanks!

Having U-Haul associated with the storage unit was a huge bonus!

Staff was very attentive.

n/a

Pretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the

Very comfortable keeping my belongings here. Very clean and completely secure. Will definitely be coming back to UHAUL for my storage needs.

Sabrina was fantastic and very helpful.

There was water coming in to the unit. All of my boxes were damp, soggy, and some completely falling apart. The concrete outside the unit was slick with grease. I slipped and nearly fell every visit.

I used this facility to drop my U Box from Seattle and deliver it to a local destination only. The delivery service was an absolute failure. Management has refused to address my dispute of the charges

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

After doing the ranking why do I have to make a comment?

Paid for 24/7 access. denied access due to card reader malfunction. Calling the managers number posted is an exercise in futility. Later, employee response “ I don’t really care about your problems”

The sling fit perfectly.

Great staff, great facility.

It was a good experience!

Easy access; good, consistent climate control; helpful staff; reasonable rental rates.

Uhaul was great

Thank you Caleb and crew for the amazing customer service!

Excellent experience with friendly staff, quick service and facility was incredibly clean. Very happy and would recommend.

Very clean facility and employees were professional

A new employee helped me sign up for a storage rental. She needed more training on the process of coding in and out of the storage facility. Otherwise all was good with the rental.

My only problem is that you did not prorate the last month.

Keep an eye oB4 they sink u.

Jordan and Ernest were very helpful with self delivery of my U boxes and got which we needed first, and were ready with the next loaded on a trailer and ready to go when we got there, very smooth!

it was fantastic

Great location. Great prices.

We scheduled UBox pick up August 19 at the Slaughter Lane facility. We were told on day of pickup UBox was at different facility. Staff there was dismissive, rude, made us wait 4 hours before ready.

Im still waiting for a letter stating the pest control contractor and bed bug status of the property for my apt bldg mgr. I was refused rental service after my uhaul was stolen recovered there

Excellent customer service

This is not a valid comment box - not enough space so I am changing your rating to poor.

I wish there was an option to move out of the storage unit without having to come in person. I tried calling but they said I have to personally come and state that I'm done using the storage.

This was the worst experience with ANY business I have ever had. I’m a reasonable, professional human and not one thing was communicated appropriately or up front to me. I do not recommend uhaul.

My service was delivery of UBoxes shipped from Austin. Araceli and Neshia were outstanding. Accommodating, great communication, and excellent customer service. CA experience was very different/costly

Wait times were longer than I've experienced previously at other locations. During the college move-in weekends (8/18 &19 and 8/25 & 26) I waited in line line for no less than 30 minutes.

Hr + wait in line Unknowledgable but polite staff Reservation error

Great

Third summer I've used this facility. Never an issue with anything. Friendly, knowledgeable and quick service. I'll be back to use your equipment and facilities

Excellent and well run facility.

Great service

Billing practices, though legal, aren't to upstanding. I was charged a full month for only a few days. Apparently they don't prorate your days of use. 2 days billed same as 30 days! NOT NICE.

Thank you

Staff is knowledgable and friendly! Everyone is helpful. Will use facility again and would recommend!

Would definitely use again.

The whole process was easy, everthibg was clean abd the girl at the front desk made sure that I knew that the shattered window was being taken care of.

The facility does not pick up the phone. It is very difficult to arrange for an appointment to get my belonging from the Ubox

Very helpful

the 10 x10 rental was high $150 a mo but with the late fees a additional $80 it was too much I must find a cheaper place thx aloha or nothing at all

The process of obtaining our storage room and returning the U-Haul trailer could not have been any easier.

The communication between the staff is terrible. As a customer, I tried to be understanding but the staff was very unorganized and scheduling a delivery of my ubox was the worst. Work on communication

The young woman that helped us at checkout was superb. Excellent attitude and incredible helpful and efficient, very much appreciated!

Shiloh was very helpful and knowledgeable. Thank you.

The folks at this facility are golden, absolutely fantastic to work with, keeping the place spotless and always cheerful and helpful.

Staff was helpful and courteous.

Thank you! There was an issue with the delivery and it was straightened out quickly and efficiently.

The staff made a complicated move much more doable, and we're flexible and fair throughout our move and storage experience. Thank you.

Thank you for making this a smooth experience. We have now moved out of the storage facility and appreciate having a short term solution to our moving needs.

I did not go to the facility, but my moving help said it took some time for my ubox to be taken out of the storage area. This meant my ubox was delivered an hour and a half or so late.

Having the convenience of storage at the point of dropping off the moving truck was extremely helpful. Thank you!

I've been here for 6yrs, steady increases and charging to use the trash. Left me feeling nicked and dimed! Only reason to recommend, is location

The staff is always accommodating.

Everything is everything.

the people at the oxford st in rhode island...no one was helpful except to cover their own job..took forever, sarcastic, didnt care about customers. the entire system for u-boxes should be overhauled.

Very nice experience. Pain free!

I was shocked to learn that you wouldn’t prorate the rental after seven months of payments. When I asked to speak to a customer relations person I was disconnected. They had my number and could have

They were very accommodating. I didn’t call 24 hours in advance to pick up my Ubox but Earnest stayed late to retrieve it for me and place it on the trailer for me to take.

Am so grateful they were there when needed. So appreaciated the ability to store my things in a safe place.

Clean facility, friendly staff. Easy to sign up for auto-pay and then cancel when no longer needed. I will use again for my storage needs. My favorite part of a storage place is the retail store.

The local facility on Ben White was exceptional. However, when they aren't answering their phones and you get transferred to the call center you get a different experience. Call center was lousy.

I think they should be open later to help people who need to move or have access to their unit after work. Overall, great place to use for storage.

Efficient and friendly

Great customer service and the facility met all of my needs

Very clean facility and I never once had a worry about the safety of my belongings. I only ranked this 4/5 stars, though, because the ACCESS hours were not that convenient for a standard 9-5 job.