Very disappointed they did not have the 2 utility dolly's that we reserved. It made out move exponentially more difficult and my entire body is so sore from having to lift the boxes rather than use the dolly.
Colleen JCustomer Reviews for U-Haul Moving & Storage at Ben White
Testimonials From Recent Customers
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Very very slow service
Russell CI was told when I moved out I only had to leave door up to unit and they would clear it, just like I have done with other storage units in the past. Instead they didn't cleared it and charged me and said I had to fill out a form if I wanted to end it. Poor customer service.
Alyson K | Overall ExperienceI enjoyed my move out
NONHLANHLA DI had an after hours drop off and of course no one was there to help unhitch the trailer due to the weight of it. I had to call someone to come help and had to wait 20-30 minutes for help. I had to stand on the back of the trailer to help get weight off the hitch while my son lifted it off. Even the man that hitched the trailer had to use a lifting device to lift it onto the ball of my hitch. That equipment should be available for people to use to unhitch the trailer. If my son was not available to help, I would have been screwed.
RHONDA PNoting Everything was very great.
SANDRA Mnull
ALLAN PWhen a customer returns a trailer, it would be helpful to check it in right away. They didn't check mine until until hours after I dropped it off according to the receipt I got.
Sally Cnull
JAMES Enull
Patricio AVery courteous staff. Equipment and supplies are very organized. Best experience of my many rentals over the years!
Mark NI had a terrible experience at the U-Haul location on Slaughter Ln and I-35 in Austin, TX. The manager, Adolfo Ornelas, treated me very rudely and unprofessionally. He refused to rent me a truck simply because I had an out-of-state license, even though it was valid and I had rented a U-Haul earlier this same month in El Paso, TX with no problems.What made it worse is that I felt racially profiled during the interaction. It's unacceptable and disappointing to be treated this way by someone in a management position. U-Haul is known for good service, but with people like this in charge, they're losing that reputation.Adolfo Ornelas seriously needs training on how to treat customers with respect and fairness. I hope U-Haul addresses this issue-no one should have to go through this kind of experience.Finally I was able to rent the truck on Ben White Blvd where people was super friendly and kind.
Jesus Cnull
SEKOU CI asked for a one way rental they didn’t do the proper paperwork and then told me I had to return the vehicle even when the Gm Victoria said it was ok bad communication
Uriel SEasy reservation/pickup/dropoff, friendly staff.
SCOTT FEasy reservation/pickup/dropoff, friendly staff.
SCOTT FGreat and helpful!
NORA GThank you for the professional service
EDWARD L | Overall ExperienceI asked for a one way rental they didn’t do the proper paperwork and then told me I had to return the vehicle even when the Gm Victoria said it was ok bad communication
URIEL SThey didn't have the equipment I reserved and when they sent me to another location across town the equipment I received was borderline inoperable. The strap on the tow dolly was so frayed that it hardly functioned and had to constantly tighten the straps. I even had to buy extra ratchet straps to help secure the vehicle to the dolly, due to my lack of confidence in the equipment. I will not be using UHaul for such purposes again.
MICHAEL RStaff were quick and knowledgeable
IAN GIt’s a U-Haul factory - and it feels like a factory with unhappy people in it - crowded and dirty
SEAN MNo issues whatsoever - very convenient spot to pickup & dropoff - right off I-35 in Austin
Phillip GMy only suggestion would be a better spot to sit for those customers who have to stay on site during the installation. I walked over to the Starbucks which was 5 minutes away. Maybe let customers know about that option? The installation was done in two hours and cost less than the quote! I Highly recommend this facility.
Carole HVery courteous staff. Equipment and supplies are very organized. Best experience of my many rentals over the years!
MARK NI had a terrible experience at the U-Haul location on Slaughter Ln and I-35 in Austin, TX. The manager, Adolfo Ornelas, treated me very rudely and unprofessionally. He refused to rent me a truck simply because I had an out-of-state license, even though it was valid and I had rented a U-Haul earlier this same month in El Paso, TX with no problems. What made it worse is that I felt racially profiled during the interaction. It's unacceptable and disappointing to be treated this way by someone in a management position. U-Haul is known for good service, but with people like this in charge, they're losing that reputation. Adolfo Ornelas seriously needs training on how to treat customers with respect and fairness. I hope U-Haul addresses this issue-no one should have to go through this kind of experience. Finally I was able to rent the truck on Ben White Blvd where people was super friendly and kind.
JESUS CWhen a customer returns a trailer, it would be helpful to check it in right away. They didn't check mine until until hours after I dropped it off according to the receipt I got.
SALLY CNice and professional staff even under busy circumstances!
KAREN DI rented a trailer (my first time to do so) and apparently there is a place at the top where the right door attaches to a metal thingy on the frame and it had broken and no one noticed so as I traveled from Austin to Conroe the door bowed outward leaving a huge gap between the doors and the body of the trailer. And of course I ended up driving through a massive storm so everything in the back of the trailer near the door got soaked.
GAIL JI recommend better signage in order to direct people returning the rental. Signs are there but it is hard to follow. Making the sings larger and more visible with help.
Julian BThe personnel was friendly and easy drop off
MYRON SInstaller Paul was incredible.
Ryan DGreat experience in and out on the return. Quick and easy. The only problem was the vehicle rental. It was terrible for a long drive. Seat doesn't slide back. 9hr drive turned into a 11hr stops to stretch out legs
DAGOBERTO ZThe mileage was incorrect even after I updated it so I got charged for more miles than I drove.
KYLE FThat lot is so big and so clean. This store is the flagship south store. I won't go to any Uhaul in Austin expect this one. Keep it up.
Jacob Wnull
BHANUPRAKASH BThe person who claimed to be the owner (a woman) was so incredibly mean. She for real made me cry. I had to extend my rental U-Haul bc my apartment wasn't ready yet and she called me a bitch saying I was harming other families from renting it. She said I was hurting other customers and that she was going to charge me $400 and $600 to cover the cost of other customers rentals. I am also the customer. This woman truly made me feel awful in a stressful time when I was just trying to do the right thing.
Haley MEven though they were busy, it was a quick pick up and drop off. I wish it wasn't so much per mile, but when you need something quick, they pulled thru.
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Alexa HSelf check-in was the most chaotic process why did I pre register if I had to register everything all over again when I got there? Seems redundant. Also, the guys there in the morning cleaning the trucks were so rude and not helpful at all.
SOPHIA Mnull
Dinorha Znull
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Mark PKeep up the good work
NICHOLAS FMe, a senior am not very good at all current ways on how to check in on-line or in store the way it's done now. Seniors should have options on how resv-and chech'-in. The new way is ok for young people but not for seniors & others.
HERMAN LNo problems here. Keep it up!
JHON Rnull
CARLOS MSolid performance all around. Woman at the fest and the fellow receiving the vehicle at reception. Gracias.
William Inull
Olivia DI love this team !!Trucks are always ready and clean! Lots of inventory!The crew works hard, up and working no matter the weather or the conditions, hard workers allAround !Thank you !-Platform Staging
ROSA AThe truck had lots of noises , sounded like had no muffler , huge noise when you start the truck ,
ISAIAS CJerry, Rigoberto, and Antonio were very good, efficient, maximizing the time we scheduled them! Highly recommend!
EMILIO SEmployees were very helpful and friendly. Well stocked store - vehicles and moving supplies. Clean. Overall one of the best experiences with uHaul.
Jordan SWe went up to your facility on Tuesday to preorder our cargo van for 3/12/2025. We ordered a 10 ft van with furniture dollys. When we arrived today, we were given a truck instead of cargo van and no dollys. When it was it was switched, they forgot to put it in the system therefore when we tried to return the van, they couldn't find the paperwork. We ended up having to go to another facility to get our dollys further delaying our job. We will not be using your Ben White location again
JOE MWe went up to your facility on Tuesday to preorder our cargo van for 3/12/2025. We ordered a 10 ft van with furniture dollys. When we arrived today, we were given a truck instead of cargo van and no dollys. When it was it was switched, they forgot to put it in the system therefore when we tried to return the van, they couldn't find the paperwork. We ended up having to go to another facility to get our dollys further delaying our job. We will not be using your Ben White location again
JOE MEverything went smooth from beginning to end . I would recommend anyone to rent from the Ben White location and the girl was the best .
michael lService was amazing
ISAIAH GI was under the impression all my packages and utility equipment would be in the 15' truck. I got my key went to the truck and saw it was blocked behind another truck. I had to wait til the other customer removed their truck. The truck after opening didn't have any of my supplies. I went back to the store and the lady gathered most of my items. The utility equipment was left outside the store entrance, along with other peoples items. It would be a better experience if my truck wasn't blocked, if my packaged supplies and utility equipment was inside the truck instead of my trying to figure out what items were mine or someone elses. I could have easily taken someone elses items or vice versa.
DAVID SThe manager was very nice and helpful
AUGUSTINE GI received my truck and pulled away and went to pick up my U-haul trailer. I was very disappointed the U-haul app had my trailer at a different location than the truck, I had not expected this. After I got my trailer, I discover two giant trailer bolts stuck in the tires. The trailer U-haul location stated they could not just exchange the truck, but I had to use road side assistance. I called raodside, and they said they would be there in 15 minutes. One hour and thirty minutes later, after no communication from roadside, I left to return to the originating U-haul to exchange my truck, which they did. I finally left with a usable truck 4 hours from the time I originally planned. From my initial pickup, to the exchange, to the return, never once could U-haul find my contract in their computer, which I made online well in advance. Then the tries to give me a $15 refund for my issues, and again U-haul staff couldn't find my contract or work their computers to issue the refund. After 20 minutes of wasted time, I gave up on the refund. I experienced incompetence at every step of this move with U-haul.
Aaron Bnull
Leah GBetter parking
Hortencia RTechnician needs to check the transmission of the truck, I had bad experience on the road while driving. After the 3rd or 4th shift(car is really struggling to shift) or after 35 m/h, there is a hard hit somewhere in the transmission when you trying to reduce the speed.
ROMAN Tnull
Raquel RHaving a vehicle with gas in it. I picked up a truck that didn't have enough gas to get to a gas station. I had to get a gas can and go to the gas station to get gas to fill up the truck. Totally unacceptable! I would not use this location again.
CHARLES Anull
CALEB Cnull
Gene MTotal rip off !!!!! 20 dollar rental actually cost 100 in the end - hardly drove it for about an hour !!!
JANE Inull
STEVEN SVery pleasant and helpful customer service representatives
Peter SIt was difficult upon arriving because I didn't know where to go and there are no signs other than storage signs. So although I arrived early and walked around trying to find the truck and couldn't, I ended up being 10 min late and my reservation was cancelled. Also was overcharged on my bank statement compared to the receipt that I got. Not happy
TRACY FI've had two rentals in two weeks and the young Hispanic guys who do the trailers are outstanding. Kind, fast with a smile on their faces. Keep these guys!! Front desk is great too.
Troy Mnull
ALVIN CThe guys who resive the trucks on weekends they are really busy respect full AM glad AM take my staff from these place
HARRI D | Overall ExperienceThe only piece of feedback I have is in regards to checking out. I was not clear where we should leave the access card. It says in the unit, but leaving the unit open, it seemed inappropriate to leave the card on the floor.
Nolis E | Overall ExperienceOutstanding!
Tamara K | Overall ExperienceI canceled this storage unit because I found a dead bird in my other unit. A dead bird, that had been there for weeks, in the same storage unit as my couch, my bed, and other furniture. I've used y'all for years, but this was absolutely ridiculous. If a bird can get into my storage unit, and then die, that's incredibly messed up. It ruined hundreds of dollars of my life. Things that I can't afford to replace. I like U-Haul, but I can't imagine recommending you or signing back up. This was literally the worst storage experience of my life. Thank you for requesting my feedback. Typing all of this has made me realize that it might be better served as a Google review.
Paul T | Overall Experience¡Gracias!
Tamara K | First ImpressionsGracias
MAXWELL A | Overall ExperienceOngoing issues with street people, and the facility worked to combat this & improve experience over the years.I was there too long, so I saw a lot! The reason I marked no on question 1 has to do with my having been at this facility for so long & having encountered so many vagrants. It was worse about 5 years ago and has very much improved in the past few years. Caveat is that my unit was right by the entry, which I very much liked, yet also increased my encounters with others. Most encounters were positive & with other renters. Most were to give directions to the main office, because *everyone thinks the office is in the main storage facility. Needs a big sign :-) The facility made lots of security improvements over time, and the results were very notable. Sadly, the street peeps had recently stolen most of the moving carts. I have no doubt that it's been expensive to keep up the facility vs vagrant damage. I have & would recommend this facility.
DEBORAH C | Overall ExperienceMy storage unit it had roaches
MONICA L | First ImpressionsWas forced to switch to a more expensive AC unit on the day of my move after having reserved a cheaper non AC unit prior. I was told that the reserved unit was damaged, only after I had all my stuff waiting outside to be unloaded. And then had the price increased further in month 3. The whole thing felt predatory. Had no complaints with the facilities itself.
AKSHAY K | Overall ExperienceVERY NICE PROFESSIONAL STAFF ! VERY HELPFUL AND INFORMATIVE.
Douglas L | Online Move InSo many mattress carts. So few flat ones. Need 24 hour facility
AMY C | Overall ExperienceThank you! Everything was great and will use UHaul again! Staff was fantastic!!
AMY N | Overall ExperienceThe girls at the desk were really helpful and professional!!
JONNY P | Overall ExperienceGreat Service!
KENNETH P | Overall ExperienceDestiny was awesome.Customer Service was amazing!
KENNETH P | First ImpressionsNot only was the facility easy to find and easy to traverse but the staff were helpful and knowledgable, able to answer all my questions.
Joshua E | Overall ExperienceVery friendly and knowledgeable staff
BROOKE E | First ImpressionsThere are so many issues that I had to deal with in the time I rented unit 1115. I'm not going to go into all of the issues but here is a few corporate members might be interested in. For one thing, they cut my lock on my unit. I was a few months behind but was in constant contact with the office. Then when I paid the past due rent they told me that it was my key that was incorrect and that I would have to pay hundreds of dollars to get a locksmith out there. I finally convinced them to cut the existing lock and low and behold my lock was sitting on the floor of the unit cut and my key fit it. There was no scheduled auction just possibly thieves that work there. This actually happened twice. U-Haul should return to me the prorated portion for this month of September since I moved out on the 17th and had to deal with this illegal actions twice. I'm just getting started. If you want more poor customer service behavior that I experienced you are welcome to call me.
Jesse S | Overall ExperienceNo comment on staff but the u haul customer service not at the location where I rented from is Beyond poor. But the staff at the location was very nice and management!
joycelyn S | Overall ExperienceVeronica was great, she went out of her way to help me, thank you
Teesha R | First Impressionshot units infested with bugs and spiders. never had such a poorly kept storage facility experience like this ever. like i was scared to bring my bins out of storage into my brand new apartment because i was afraid it would be the beginning of an infestation. not sure when the "climate controlled" hours were because i must have missed them every time i went to visit my unit. and the one time i did have to work with staff during move-in they were very impatient and unfriendly. like i won't be using uhaul for storage again and i definitely won't be recommending it to anyone
Petey M | Overall ExperiencePrice to high that’s overall everything good
MANUEL B | Overall ExperienceThe girl that checked me in was so nice and helpful, you don't get customer service like her anymore. And the guy who checked in my rental super helpful he went above and beyond in the rain! Glad i got my storage here as well!
Monique W | First ImpressionsYvonne gave the best customer service!!!
Henry Y | First ImpressionsBecause of the location of my storage unit, it lacks good lighting.
THOMAS C | Overall ExperienceVery good
tamara k | First ImpressionsThe accounting department does not do their job well at all. Causing ne to pay late fees that was their fault. By charging a old card several times. After making it known that on revocation. Then when I. Recently my ew card and went in the. Store tto. Pay. They had been charging thee old caard.. Causing late fees. When I pay with the new card. I was informed that it was placed on a automatic payment system. Which wasn't true.
rae s | First ImpressionsMy experience at this location was notably better than previous experiences with U-Haul. Friendly staff and a very well run facility.
Nickolaus C | Overall ExperienceThe lady the helph us out she was verry friendly
MARIA S | First ImpressionsEveryone who I dealt with at this facility was very polite and helpful. A very professional group.
Daniel H | Overall ExperienceMade a reservation online then when on-site was assigned a different unit even though I had mention and show proof of reservation one week later find out that I had been charged for a reservation that I didn’t used.
Javier M | Overall ExperienceMy experience was very positive. Even when my lock was changed and the keys returned to corporate office situation, things were resolved within a reasonable amount of time..
JUDY W | Overall ExperienceYvonne was amazing in helping me. She happily signed me up and helped me pick my unit. As well as showed me exactly how to check in and get to my unit properly and swiftly. She made moving a breeze.
Natalia S | First ImpressionsThe counter agent was incredibly polite and helpful. This is the best U-Haul experience I've had in 20 years.
Nickolaus C | First ImpressionsAs I told my wife yesterday, I have never seen such a well organized, well, run, consumer, friendly business. Everything about our experience with U-Haul rental, and storage was excellent., Including the facilities, easy access, the staff, and everything else.
Lonnie C | Overall ExperienceAccess hours need changed. Why can't they stay accessible until midnight or even 24 hours. Also, why do/are the big sliding doors locked and non usable after 7:00p....this is very frustrating trying to carry things in/out of the man door
Warren A | Overall ExperienceGreat pla e to store my items. It was a pleasure
clivette g | Overall ExperienceFirst class operation all the way. Friendly and professional staff. Spotless storage units. We truly enjoyed using their facility.
Roseanne M | Overall ExperienceThank you very much
ERIC R | Overall ExperienceThanks Thomas.
David J | First ImpressionsThe conditions and environment of the facility were fine. I am extremely disappointed in the online reservation process. I made a reservation for a storage unit with drive up access. Furthermore, I called the day before arriving to make sure everything was good to go. I was told everything was fine. I arrived with my truck ready to unload, only to be told they didn't have the 10×20x8 outside drive up access unit available. Very disappointed! What is the point of a reservation if it doesn't hold?
Warren A | First ImpressionsI had household items in climate controlled storage for 10 years. They came out in the same shape as when I put them in storage. No dust, rat or roach droppings, etc. Very happy.
JOSEPH K | Overall ExperienceGreat Professional service
Lysa D | Overall ExperienceI did everything online had not to worry about a thing. The one time that I needed to talk to somebody and customer service at the front desk it was exceptional. Everybody was very sweet everybody was very understanding about what I needed and push me in the right direction. I would highly recommend this company
Maria R | Overall ExperienceHelpful staff and customer service.
JUDY W | First ImpressionsI was lucky that I had something to cut the green tag off of the door. I wasn't strong enough to break it so I had to go out and get something from the stuff I was storing. Also, I didn't understand that I didn't have to put in my security code every time I went through the door (which is nice) and when I went back in to cut the tag, the alarms went off when I opened the unit. It was pretty scary lol It was early in the morning so Maria one of the cleaners was kind enough to come down from the floor above and help me. She walked me all the way down to the front door showed me how to put my code in and explained that I didn't need to enter it in again until I left. Which I just realized I think I forgot. 臘 Maybe the access could time out after 3 hours?
Shane S | Online Move InStaff is very helpful. This is a busy location, but staff is efficient and the facility is clean and well lit. I will definitely recommend this location.
MEREDITH P | Overall ExperienceThe custodian at the storage unit, Maria, did an excellent job keeping a strange woman roaming the property away from our daughter. She is definitely an employee worth keeping.
JEFF H | Overall ExperienceThe closeout procedure was confusing and I was charged for months I didn’t use
Devin k | Overall ExperienceVery satified with our purchase. Met our needs.
Gerard M | Overall ExperienceThe elevator is broken. I had to move heavy furniture but sliding doors were locked after 7pm making it impossible. I don't understand why the sliding doors need to be locked at night if I'm supposedly allowed to access the storage anytime.
Rebecca A | First ImpressionsA lot of people used the docks as parking spaces. Better policing of that would help
Matt R | Overall ExperienceThe storage facility lacks experience staff to assist the many customers that always seems to be lined up out the door.
JEROME E | Overall ExperienceBueno
nezir n | Overall ExperienceTook too long before we get the storage number. We waited ~1.25 hour to get to the front desk with reservation.
Sanjeet W | First ImpressionsWonderful storage unit.
Shawn B | Overall ExperienceThe location we used was extremely packed and had only two employees. One of them, while I understand what she was TRYING to accomplish, was running two computers at once. Trying to check people in- but that was taking more time off the line of people waiting- even if we were at her station she was taking an exceptional amount of time to check us in. While running two computers/multiple customers at once, she was also answering people on the radio and helping run through those that had "app immediate access". It's a good idea and I understand what her intentions were but it was very inefficient.
CHRISTY G | First ImpressionsAll Good. Move in and move out was smooth and easy and U-Haul coordinated it well and timely and quick. Keep it up and going. ¡Gracias!
Manoj B | Overall ExperienceStaff aren't friendly or professional, but tend to act as though you are a bother. The alarm in the building would be triggered frequently and then turned off, what is the point of that other than to annoy customers, no one ever showed up to see why the alarm was triggered. I cleaned out and cancelled my storage unit the day my monthly rent was due and was charged for another month of rent; that is pretty greedy of Uhaul. I have had some very poor dealings with U-Haul in the past, but this was just greedy and poor customer service.
Justin H | Overall ExperienceThe availability of storage units was not readily known by the office employee. The 5'x5' unit was actually 4'10" x 4'4" and was not usable. However, I did was charged a full months rent even though I did NOT use the unit.
Jerome E | Overall ExperienceManager/owner was extremely helpful and nice. Way to go U-Haul!!!! You need more people like this manager/owner to work for you!
Helen S | First ImpressionsSecurity on-site actively patrols lot
Matt R | First ImpressionsThey are always busy; plan for that! But they are fair and helpful. Never felt otherwise. They Always have equipment at the inside of the doorway to help haul your boxes and other stuff in or out. Temps are kept within stated range-but what works for your belongings may be too warm or too cold, depending, for you! Bring water; dress appropriately. Also, I rented a UHaul van-it was clean, & worked well for a reasonable price. If you're short,-I'm 5'1"-bring an extra cushion to sit on! The store has everything you might need, from locks to boxes, equipment, padding, tape, mattress cover, & so forth. Location convenient, parking can be an issue; but worked for me.
Rachel S | Overall ExperienceThe staff was during my last 2 visits was not very customer friendly, on multiple cases she was on a personal call and all communication was with gestures and abrupt
Ravindra S | Overall ExperienceAustin TX Ben White uhaul the best
SHAWN K | Overall ExperienceI bought the storage to have it on hand but my son showed me how big a mistake that was so after 3 days I decided to get rid of it. The storage facility kept all of my money and didn't refund me any of my money. So, basically they didn't give me back any of the money that I paid they don't do refunds.
Delisha B | Overall ExperienceI always recommend it to anyone that tells me they are in need of space at their homes!
GRISELDA H | First ImpressionsThe storage unit is satisfactory in the end and the staff was friendly but the check-in process was quite an ordeal. I was first assigned one storage unit but when the employee walked me over to it, we were unable to get into the building for about 10-15 minutes due to issues with the access card and keypad. Once we finally got in, the assigned storage unit appeared to already be in use. So we had to go back to the desk to get re-assigned a new unit from scratch and I had to provide all my info once again. Then I finally got a proper unit after about about 45 minutes of waiting and shuffling around.
Griffin M | First ImpressionsFigure out your access card scanners so they work every time
TYLER S | Overall ExperienceGuy who checked me in was very polite. Good vibes.
Joseph W | First ImpressionsI really appreciated the facility and it’s cleanliness!
Monica R | Overall ExperienceThe staff and Manager were very helpful and compassionate concerning the situation. I'm grateful for their understanding.,for what it's worth. And I am very apologetic.
Cherise B | Overall ExperienceWhy have a number to call after hours when the GM is not going to answer. After moving all day and driving 3 hours to have the doors lock and have to leave my stuff unattended and could not lock my unit when I literally had my last dolley and tried to open the door at 10:02pm. I had to keep the truck which was an extra charge, go over miles which was an extra charge, and literally none of that was explained when getting it. I would have found a 24 hour facility and rather paid them. So much for the free storage if I paid 100 today. The Assistant Manger was excellent and helped me move something. He didn't have to and that is customer service. GM take the signs down to call you for after hour help. That is a lie. It is 11:30am the next day and you still have not call to follow up. Make the assistant the GM.
SHYLENA E | First ImpressionsKeep it up U-Haul, we wouldn't think of any other similar service. Beset of 2023 to all of you!!!
Leo L | First ImpressionsVery friendly and helpful
ida d | Overall ExperienceThe facility were very kind and helpful. Ms. Rebecca and Mr.Green made my move an amazing experience.
Ronald H | First ImpressionsMuchas gracias
Antonio M | Overall ExperienceThey helped me switch my unit to another one right next to it, and the lower price was very helpful! Thank you all!
Jonathan L | Overall ExperienceI booked and paid for a storage unit. When I got to the facility, access to my building was denied. I went inside for help. The supervisor tried my password AND his, but both were declined. He basically told me sorry but nothings working. I can't open the building where your unit is. I told him I had to be out of my apt by midnight so he needs to get me a unit in a building that will open. He did & Said this unit costs $30more. For my trouble, I didn't think I should be charged more. He told me I wouldn't this month, but they'd probably charge me next month. He also told me that I'd be able to get back in this building without a key bc sliding door will open. So, when I returned an hour or 2 later(at 8pm) I was unable to get inside bc they were closed and doors didn't just open up. No key, no code, 4 hours until I'm supposed to be out of my apartment & ive got 2 more loads to get insude this storage and a van to return! Yet I'm completely locked out with absolutely no one around to help me out, not even the customer service line could help. I was charged that extra $30, without giving my permission uhaul just decided to charge My card on file. The worst part- I had to keep van extra and I wasn't able to be out of my apartment in time therefore I git charged extra for the van and for my apartment. Completely unexceptible! Very bad experience!!
Jessica G | Online Move InTommy the staff manager is poorly in dealing with an issue with customer service his next worker under him is also poorly !!! they disrespect you very ugly I would not recommend you hottie anyone family or friends. And safe need to wear name tags half of the staff members that do not have a name tags so the only way you can have if you have an issue is they describe the people what they're wearing what they look like is unprofessional to work at a job with no name tag . I got. The name from of the employee name Justin. But wouldn't give me the other employees name all I can do is give you a description of what she looks like. I truly feel U-Haul needs to hire better people with better customer service experience again my experience 12 1222 was bad very ugly !!!!!
Monique H | First ImpressionsThe staff was very helpful and patient. Definitely recommend this location. Friendly and knowledgable staff.
JENIFER P | Overall ExperienceEveryone there was totally incompetent. Didn't have any record of my ubox in their system. I told them the ubox number and they said that box was empty. He kept leaving for long periods of time and coming back to tell me it wasn't there. I finally found someone else to help me by walking back myself and it was the exact box I told them it was. The first guy said "oh I must have checked the wrong box". On another day I wasn't able to access my box at all because a worker parked a truck in front of it and took the keys and wouldn't be back to work until later.
Elizabeth A | Overall ExperienceThe woman who called me after we vacated our space was terrific!!
STEPHEN G | Overall ExperienceMy unit was on the second level of a building with no elevator. I stored my items for 7 months and I was shocked at how dirty everything was. Very disappointed
Brian L | Overall ExperienceThe worst staff and service I've ever had… I would not recommend. The staff was not in dress code, dirty and very very very unprofessional!!!!!!!
Kenny A | Overall ExperienceBeautiful sweet people to work with and willing to listen and act on real concerns(!)... No problem or issue ever went unresolved! And, n0 question ever went unanswered(!)...no matter how dumb I was sometimes(!)...
douglas m | Overall ExperienceMost came with the end process. When canceling online it outlined many things that were a U-haul standard but this specific location did not follow those standards.
Scott S | Overall ExperienceMy happiness Depends on often you raise rental rates
Thomas K | First ImpressionsI was very disappointed that due to a family emergency, I had to extend the usage of the UHaul trailer I was renting. I was told by the Owner at the Tacoma, WA UHaul that since I was given an UNSAFE trailer to rent when I went & picked it up 3 hours away in Yakima, WA & then had to drive to Graham, WA to pick up another trailer (& unload & reload what I had in the unsafe trailer by myself, that I would be given a $50 credit. I had already paid $184.11. I was rented a trailer with no brakes. Well, I never got this $50 credit & when I got to Austin, TX to drop off the trailer, I had to pay an additional $176.00. I am not happy about this at all. I am a travel RN & I'm thinking twice about using UHaul again for my additional assignments.
Renee P | First ImpressionsEverything was great I'm definitely recommend you guys
VELKYS C | Overall ExperienceAfter initial truck return and having to return to office twice to find an unoccupied storage room, folks were our-of-the-way helpful, from the very nice cleaning lady to the lady manager.
Michael B | Overall ExperienceThe lady who helped me was helpful. Even though I had to run back in front to the office, to unlock my storage, she made I was okay.
Denise L | First ImpressionsMuy buen
Jesse M | First ImpressionsHorrible customer service
PATRICIO P | Overall ExperienceHigh quality climate controlled space. Very good!
GARY R | Overall ExperienceHelp me when I needed it.
Trinidad E | First ImpressionsSome initial problems finding a unit, and a fussy card reader, and setting off the alarm, but my concerns were met. Friendly staff, from housekeeping to managers. Still waiting for the final bill settlement. Would not hesitate to use these folks , again.
Michael B | First ImpressionsI'm giving this rating because from the get go, UHaul customer service has misled me and gave me the run around. There was inconsistencies between the main customer service employees and the actual location of the storage unit.
MARIE M | Overall ExperienceStaff was nice and very helpful. I was a little stressful but that was me due to all the moving but the overall uhaul experience was great dropping off the truck, trailer and getting a free storage area I'm very grateful.This will be a experience I will never forget.
jartu s | First ImpressionsThe employees are awesome!!!
ORLANDO A | Overall ExperienceI went to try and move in tonight and someone’s personal lock was on my assigned unit.
Nosakhare A | First ImpressionsI'm very disappointed with the UHaul representative behind the counter, Roy Amaya. He was rude, abrupt and did not seem to care about the customers he was assisting. He did not answer any of my questions clearly. What happened to providing excellent or great customer service, or better yet, treating people as humans or even with a hint of compassion. Not to mention, he had the audacity to charge me for the one month of storage even after I told him that my truck rental came with a one month FREE storage unit rental as a promo that UHaul is having that I agreed to upon reserving the truck. He said he will not honor the promo because their location is already at 93% capacity and that he will only honor it if their location is in boy at 70% capacity. The one of the most ridiculous reasoning I've heard of! I want a refund for the month storage unit I was charged for!!!
MARIE M | First ImpressionsStorage unit was closed out on the 4th but I was called to come drive 30 minutes away to do a walk through of the unit. I already spent almost $1800 to rent a uhaul truck to move to the area now just wasting gas to come there for a walk through that I need to be there for. Not feeling too happy
HEATHER S | Overall ExperienceInitially I booked a storage unit at the Address 9001 I 35 10 minutes away from downtown Austin. the afternoon shift on the afternoon of July 29, the staff on duty that afternoon was rude lied and said he couldn't find our reservation, and there was nothing he could do I asked if he can call the customer service center he said he doesn't do that. I called back customer service the agent was great she booked me at the 304 Benwhite location the staff was great had no problem I use Uhaul whenever I have to and never had a problem, so I really will like to let the site manager at the 9001 I 35 location know about the young man who worked that evening shift on July 29th. Thanks to great customer service at the contact center and the site I ended up using..
Cheryl V | First ImpressionsDollys are new and plentiful. Building is clean and 80 degrees. This is a very well run storage place. The truck rental next door is a completely different story.
Mary J | Online Move InThe temperature at the facility is above 80°F at the time of move in. I really hope the AC issue will be fixed soon
Eugene R | Online Move InGreat and reasonable
Randall W | First ImpressionsOffice is always busy. Average wait time to speak with front desk staff is 25 min.
Levi S | Overall ExperienceIf you could extend access to storage to be 24/7 that would be great
Leo L | Overall ExperienceThx!
Juan F | Overall Experiencethe facility was clean and secured the unit came sealed with pest control in place to prevent any problems. each unit is access coded ,there is a multi height loading dock ,plenty of flat dollies and lumber style dollies that mattress and tables can be transported with and a canopy over the dock. the staff was very helpful. exceeded expectations.
JONATHAN G | Overall ExperienceIt's really expensive but if people pay it and you don't have very many empty ones, go for it. I shouldn't have kept mine for so long, but the coronavirus delayed my bigger apartment.
Richard Y | Overall ExperienceThe price for storage was very high, and I did not appreciate the smell of pesticides all over everything. But the facilities are clean and well maintained.
Michael P | Overall ExperienceThis review means NOTHING. I've been asked OVER AND OVER to review my MOVE IN when I HAVENT MOVED IN YET. I just signed up online for next week. LEAVE ME ALONE, for MY'S sake.
Daniel Z | Online Move InIt would have been nice to know access for loading was restricted so early in evening. Could not use double doors for second load. With homeless population close by it is worth it for security
BagnBaggage S | First ImpressionsEveryone was very helpful and friendly. I had a great experience and will definitely use again.
Laura B | Overall ExperienceCustomer service non-existent.
Aranka ( | Overall ExperienceThe staff were very helpful and willing to answer all of my questions. They even provided me a bigger storage space when I asked for one.
Laura B | First ImpressionsCustomer service is understanding and no vacancy notice is required. Lots of flexibility
Evelyn R | Overall ExperienceThe facility was ok, but the staff were honestly incompetent and rude. Jessica was rude to me a few times when I was checking in, and she got me set up at the wrong storage unit. That wasted about an hour of my movers time that they could have spent unloading my truck. And the older lady was not very helpful, either. I went over there to check out, and it looked like she was busy. So I waited for her to finish. I couldn't help but notice it was taking awhile for her to wrap up what I thought she was doing on the computer. Turns out, she was dorking around on her cell phone and was completely oblivious to the fact that a customer was waiting on her. The location was okay, but the front desk staff are rude, aloof to customers and don't seem to know how to do their jobs right. Either re train them, or get new staff, please.
Samuel H | Overall ExperienceWasn't aware unit was up a flight of stairs until getting to site. Worker at location was able to switch for a unit with elevator access and was very helpful.
Jacob V | Online Move InStaff were very friendly and helpful. Connie Garcia was wonderful and extremely helpful in ensuring our satisfaction!
Misty R | First ImpressionsI haul should let long term customers pick dates 1sr - the 15th. Or bulk dates if customers has auto pay.
MARGUERITE J | Overall ExperienceEveryone was always very friendly and helpful. I've rented from here several times in the past 5 years or so and have always had a great experience.
Connie S | Overall ExperienceI would use U-Haul again for storage. I just don't have a need for it right now.
Thomas H | Overall ExperienceLong-time storage customer, never late with payment. Rented trucks and trailers for move in, moving storage contents, and storage checkout. The alarm at the Ben White facility is deafening and incessant. Why can't this be disabled or another method of alert used? It is a problem for individuals with sound sensitivities. Treated like dirt in the office. Didn't expect to be treated like royalty in the office but still...a little courtesy/professionalism goes a long way.
Kimberly F | Overall ExperienceFirst I can from Ohio they out the wrong hitch onto my truck then they messed up my whole reservation got here for charged for locks twice bcuz my original storage space they didn't honor so I ended up with two small storage spaces which all of my things didn't fit in them then I was told that all of my reservations were the same for here and the drop off was for another part of Texas nobody knows about then was told I had to pay $250 not bcuz if some mistake I made but from the original person who completed the the paperwork did what they wanted and told us it would be changed by the time we arrived but I wasn't. So in short the hitch wrecked my truck, my storage space wasn't what I was given and had to pay for two separate locks because of it, then the drop off and storage was in the same place but when we got here Ohio didn't correct the mistake and so now I have to pay for something that wasn't my fault and the clerks inside the store were very rude and acted as if we robbed them of fees when I paid what was told to me and nobody told me about another Dee once I arrived I doesn't say in my bill that I have a balance due. I'm very upset and when I can move into my new place no I will not recommend this service to anyone I'm so disappointed
Lena A | First ImpressionsThe online process was very easy and user friendly, however the site staff were unbelievably frustrating and honestly didn't seem like they knew what their job was.
Christina R | Online Move InCaleb is a rude condescending jerk
Chauntel R | First ImpressionsWonderful staff, always ready to assist.
Peter D | Overall ExperienceCustomer friendly, clean and a good location.
Claudia V | Online Move InI drove directly to U-Haul from Greenville, SC, to meet movers at a particular time and was beyond stressed. There was a minor mishap with the online reservation for my storage unit but Caleb was AMAZING! He was really sensitive to my situation and was extremely kind, helpful, and accommodating. He really came through for me in this highly stressful situation. The facility was impeccably clean and carefully monitored, I felt very safe here. I recommend the services that this location provides, particularly the exemplary customer service. Thank you, Caleb!!
Angela C | First ImpressionsPulled up to begin unloading items to place in storage and was told by an employee I am not allowed to park where I was. I explained we were taking items into our storage unit which was why I was parked up front by the door leading inside the building. He stated where I was parked was "their" parking and customers can't park there. When I asked where we should move he stated he didn't know but I can't stay where I'm at. Another vehicle pulled up and parked close to the entrance to begin unloading to which the employee told them "you can't park here". We both asked again where we should park and the employee began to get frustrated only stating "I don't know but not here". We were not blocking the flow of traffic for other customers or other employees to move trailers, cars , trucks etc. Overall I was rather shocked by the employee's statements and lack of help to know where we should park to unload.
Mark P | Online Move InWe screwed up and they helped us out, i had a lot of issues prior to my storage with the trucks the storage unit was fine.
COREY Z | Overall ExperienceI moved in 3 years ago. It will take a team of horses to drive me away. Lol
Jesse S | First ImpressionsThe elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it'd be days until they'd get it fixed and offered no assistance to help me get the rest of my belongings upstairs.
Megan P | First ImpressionsI always use this u-haul storage need for myself and my family because all the staff is extremely knowledgeable, kind, courteous and helpful.
Judith W | Overall ExperienceSomebody broke into my storage unit and threw my clothes/items all over the unit. Nothing was stolen, but it was certainly less than ideal. The only saving grace was Mandi, as she was super helpful and understanding through the whole process. She deserves a pay raise and promotion. Uhaul as a whole was not helpful with the process of reviewing what happened to my unit, but that wasn't Mandi's fault. She was handcuffed by a horrible policy.
Logan F | Overall ExperienceWas extremely busy when I came and I was having a lot of issues eith my account and order, they got it all figured out.
COREY Z | First ImpressionsEven though I have an email stating access is 24 hrs I can only access storage until 10 pm
Maritsa L | First ImpressionsJust what I needed.
Russell T | Overall ExperienceGood experience. Please fix your alarms, I almost went deaf.
Michael T | Online Move InThere were a few really tiny flying insects (I think gnats?) But other than that it's a very good storage unit. Well lit, easy to access the elevator, and dollies and carts were available for use. Moving in was seemless.
Fadzai C | First ImpressionsOffice staff was very helpful.
BRADLEY T | Overall ExperiencePleasant Customer Service Rep (at counter)
Daniel C | Online Move InThe staff was amazing and very helpful. The facility itself is well maintained and decently priced. No complaints but this should be standard.
James M | Overall ExperienceThe door to the storage unit is not tall enough to fit bigger items into the 5x10 room leaving my with no choice but to throw my couch out since it would not fit through the door.
Tucker T | Online Move InI rent from haul fairly often and have never encountered such rudeness, unfriendly, unhelpful people. The manager was the rudest, snd when I ask who the manager was he spoke up and said "Is there something you need"? I said no I need a business card with name, he in turn gave me a full sheet of locations but no name. I just opened a business in Austin, tx as well as Dallas, Tx., but I will never go back to that BEN WHITE location again and will inform everyone of ALL the problems I encountered. By the way there are other trucking companies that would love my business! Christie Nelson 972.978.7790
Christie N | Overall ExperienceMy work hours are all over the place so it would be nice to be able to access the storage unit 24/7.
Carolina C | First Impressionsvery nice staff!
Eric S | Overall ExperienceThe lady who helped me was very nice and patient, even though I had a million questions. She made me feel comfortable.
Estella M | First ImpressionsThe unit was extremely small for the price charged, and there was no elevator (it was on the second floor)
Amber O | Overall ExperienceWanted larger area while there was told there weren't any. Went online 15 minutes later and found a much larger area there...
Karl T | Online Move InAnalisa is an amazing employee and an asset to your business. Not only was she perfectly welcoming but very helpful and understanding in helping me find storage at a stressful time! Her attentiveness and good will w customers should be acknowledged. Kudos to you and keep up the great work!
JOHN W | First ImpressionsI would like my refund because I never moved anything in the storage it was to small. I will never do any business with this U-Haul place this is not a place of business they can't even answer the phone
Zachary W | Online Move InU-haul sent a letter to my parents' address despite the fact that I am not the primary account holder, I never provided my parent's addres, and that our unit was already closed. This letter revealed very personal information that I never authorized U-Haul to reveal to anyone and as I never provided that address I need an answer as to why this was sent. There is no reason for U-Haul to have sent that letter or to have access to that address. Please provide a response to my lawyer.
Aminata P | Overall ExperienceGreat customer service! Keep it up guys
Kendeldrick B | Overall ExperienceAccess was good but inconvenient that the wide automated slide doors closed at 5.
Amy K | First ImpressionsI did self-check in, but my American Express was still charged for the lock. When I checked out, the lock showed no charge. Can you check to see why my account was charged for the lock?
Anthony F | Online Move InThank you so much Mr.Caleb.I hope GOD blesses you write back and soon!!
Debra X | First ImpressionsI've used this location before, but right before the pandemic, summer of 2019, I moved, not renewing apartment lease because my Dad was dying, left town. Then, car broke down, traded it in fast. So busy, frustrated & exhausted. I had to store all my belongings. No full-time job after returning from Dad's funeral. Someone went in my unit, stole an item that I know it wasn't me. Only I have the key and no one else. Rented for 2 years because I had no home of my own. Whoever is going around the units sneaking around when manager is gone stealing from the ones stored for so long should know I found out because I'm very particular of how I preserve my belongings. The item was permanently tied in knots with a large item because I wanted it there always!!! My item was cut and yanked off by someone. I have to forgive the soul who did this, so God will forgive me, too. I don't know if manager will believe me. I've been through enough already.
maria d | Overall ExperienceI truly appreciated the climate control. Stored wooden furniture for a little over a year and was in the same condition I put it in as. Facility was always clean and every staff member from office to personnel in the halls was always friendly and happy to help with anything, the few time I had to ask. Maybe a national chain but feels warm and personable like a small business.
James W | Overall ExperienceWe have used this facility for years but couldn't wait to move out. Staff are nice, but management is totally unhelpful. We paid for extra hours access but several times weren't able to get in. Though our storage units were never bothered, the building security was not secure. I would NOT recommend single women use or access this facility. The automatic front doors are open to the general public all day during business hours despite the fact that it is described as a "secure" facility. I inquired about why a code was not necessary and why it wasn't locked during the day, and I was told by management that it was "public." This is simply not true: I paid significant amounts of rent monthly to use it ($350 per month for two 10x10 units for years) and random passersby do not pay a dime; therefore, they should not have the same access as I do, and this certainly lowers the level of security. On several occasions, I had uncomfortable moments at this facility when transient men entered the building; they made lewd comments and drove back and forth on their bikes in front of the building, and as I was going in and out and would enter the front doors with their bikes to use the bathroom. The bathroom (on the first floor) was treated as public, rather than reserved for renters. Additionally, during COVID, the mask mandate was not enforced here.
corrine s | Overall ExperienceFriendly and courteous service. Very clean facility and all personnel we encountered were very professional.
David V | Overall ExperienceCourteous and friendly service.
David V | First ImpressionsIm happy
MICHAEL S | First ImpressionsUhaul was very understanding when I needed an extension and the storage facility at Ben White in Austin staff was extremely helpful in the winter storm.
Roberto R | First ImpressionsVery thankful they helped me during the covid crisis thanks Caleb .
Christopher M | Overall ExperienceThere's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.
GERALD D | First ImpressionsHe was friendly and professional. I liked that he was looking at me while explaining the procedure.
EUPHRACIA R | First ImpressionsStaff was rude and disrespectful when we set off the alarm. I explained we had only been there twice because we needed to store my daughter's items for college during the pandemic. BOTH experiences were awful. The first visit we were given the wrong codes which set off the alarm (not our fault) and the second time was purely accidental. The m staff member over the intercom was disrespectful and condescending. I wouldn't recommend this place to anyone. People who need a storage facility are generally in some form of transition. Ugliness and a lack of communication are not helpful at a time like that.
Holly B | Overall ExperienceManager was quite discourteous from the very beginning. I incurred a late fee at the very beginning of the pandemic after losing my job. He refunded my late fee, however, he was very unkind and and condescending. He expressed no empathy whatsoever and stated as long as I had the unit he would never refund another late fee. In October, the keycard machine wasn't working one night and a line of people had gathered and were trying to swipe in. I called the after hours number and it was the same unpleasant manager. Still discourteous. Still unhelpful. I hope that staff realize that moving into a storage unit can be a very low point in ones life, particularly after a job loss related to Novel Coronavirus. The human element is fundamentally important in relating to people.
Tiffany J | Overall ExperienceStaff was very friendly, very helpful. Check-in and check-out was a snap.
Anthony P | Overall ExperienceExcellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.
David G | Overall ExperienceVery disappointed in the huge amount of black dust all over everything and the rat feces on certain items.
leigh h | Overall ExperiencePretty bummed and disappointed that I wasn't able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it
Justin H | Online Move InOffice/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.
Peter D | First ImpressionsThis isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!
cindy m | First ImpressionsGreat service and prices, will do business again with them.
EUGENE P | Overall ExperienceGreat work by Caleb and his crew. Thanks for the space and Happy Trails!
CHRISTOPHER R | Overall ExperienceThanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. ¡Gracias!
rudolph c | Overall ExperienceHighly highly recommend. All staff smiling and enjoying this apecial spot. Bravo
John P | Overall ExperienceOur storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.
Rick R | Overall ExperienceThe only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.
Saida W | Overall ExperienceThank you guys, you came in clutch!!!
GABRIEL P | Overall ExperienceShame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.
Marcoantonio P | Overall ExperienceThere is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.
Lesha D | Overall ExperienceThe staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned
Jon H | Online Move InTaylor was particularly helpful.
Stewart B | First ImpressionsGreat facility for short or long term storage! The team as Ben White is exceptional and very helpful.
Phillip K | Overall ExperienceI cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!
Tricia R | First ImpressionsGood customer service
Rosella T | First ImpressionsWhen I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.
Griffin D | Overall ExperienceVery pricey for the size of space I had. However, the staff was great!
AMERICO S | Overall ExperienceThe General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.
BRIAN D | First Impressionskeep up the good work
Daniel C | Overall ExperienceNo waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck
Lynda G | First ImpressionsIf not mistaken the manger was really rude poor customer service.
Maria D | First ImpressionsFriendly service nice and clean facilities climate control was awesome I will do that again
SANDY G | Overall ExperienceEasily accessible and well maintained, can’t ask for more than that.
PERRY D | Overall ExperienceThank you for storing my belongings safely!
Jennifer K | Overall ExperienceThe facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Gracias.
Crista B | Overall ExperienceGreat customer service!!!
David G | First ImpressionsThe employee who checked me in was rude and condescending. I think their name was John but I'm not sure.
Madison S | Overall ExperienceEverything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck
KATHY H | First ImpressionsStood in line 50 minutes
taylor c | First ImpressionsIt was late in the evening but the U-Haul employee help to the best
Paul H | First ImpressionsThanks for your services. We will recommend others you. Sonny Nicholson.
sonny n | Overall ExperienceFantastic facility with excellent customer service.
David D | First ImpressionsEveryone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?
PHILLIS D | Overall ExperienceEmployees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.
Josh P | First ImpressionsGreat service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!
Monica G | Overall ExperienceExcellent customer service
Manuela L | Overall ExperienceGood experience
Sam S | First ImpressionsLimpio
David B | First ImpressionsI moved due to cost
Aimee J | Overall ExperienceThe office staff were very helpful. Thank you.
leonard s | Overall ExperienceI was pleased with my entire visit.
William H | Overall Experiencesuper friendly staff
James G | Overall ExperienceThis location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!
Kenya S | Overall ExperienceGreat staff!
moses m | First ImpressionsEveryone and everything was excellent as always. This is the best u-haul anywhere,
Judith W | Overall ExperienceThis location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.
Danielle M | First ImpressionsHelpful people when I needed storage quickly!
David W | First ImpressionsWe were very satisfied with the service. We felt that it was very secured.
michelle m | Overall ExperienceWhen I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress
Kendall L | Overall ExperienceUhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.
Darryl D | Overall ExperienceVery pleased with everything.
Dennis L | Overall ExperienceEverything went smoothly even on a very busy Saturday.
leonard s | First ImpressionsGood friendly staffs.
Van C | Overall ExperienceExcellent Facility with awesome employees and staff
michael P | Overall ExperienceI was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.
montserrat d | Overall ExperienceAllways have Excellent service, thank you for everthing
Raul P | Overall ExperienceThis U-Haul location is my favorite for my storage, packing and moving needs. The staff is great
Cloya A | Overall ExperienceBueno
Ian G | Overall Experiencetried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.
august l | First ImpressionsThank you for al your help, very professional as allways,
Raul P | First ImpressionsWe had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.
Stacy B | First ImpressionsFast friendly service. I dealt w the mgr and he was excellent
CARLOS P | Overall ExperienceWhen I had a billing issue (not of my doing, but instead on your end) it was impossible to contact location directly & I had to instead go all the way down there. Horrible customer service. Bad terms.
Travis B | Overall ExperienceThe personnel at 304 Ben White Blvd Austin were great! I totally got excellent customer srvce. Also, the U-Haul of Woodbridge, Va was very helpful. Both places gave me outstanding service. MGWade
Maria W | Overall ExperienceVery easy to start and stop storage service, good customer service. The automatic sliding doors do have a hair trigger but not in a way that compromised security. Only wish is later access hours.
JOHN K | Overall Experienceback side units, bottom floor units in multi-level facility not good for storing possessions. The floors are almost always wet, even when not raining. Desk staff are under staffed be ready to wait.
Russell D | Overall ExperienceKeep up the great work!
Kimberly B | First ImpressionsThe facility is clean, and the staff friendly and efficient
Peyton B | First ImpressionsI posted on Facebook. I'm a guide ;)
donna t | Overall ExperienceBetween renting a truck to having my items in storage for two years, I always experienced great customer.
faye r | Overall ExperienceThe overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.
sonny n | First ImpressionsUHaul customer service rep had to wait a long time due to website issues. Service could have been faster.
HEMANTH G | First ImpressionsEverything first class. Thanks!
Alden S | Overall ExperienceHaving U-Haul associated with the storage unit was a huge bonus!
Taylor F | Overall ExperienceStaff was very attentive.
Samuel F | Overall Experiencen/a
Victoria C | Overall ExperiencePretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the
Tony C | First ImpressionsVery comfortable keeping my belongings here. Very clean and completely secure. Will definitely be coming back to UHAUL for my storage needs.
Joshua M | Overall ExperienceSabrina was fantastic and very helpful.
Russell D | First ImpressionsThere was water coming in to the unit. All of my boxes were damp, soggy, and some completely falling apart. The concrete outside the unit was slick with grease. I slipped and nearly fell every visit.
Carol A | Overall ExperienceI used this facility to drop my U Box from Seattle and deliver it to a local destination only. The delivery service was an absolute failure. Management has refused to address my dispute of the charges
Mark G | Overall ExperienceThe safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.
William O | First ImpressionsAfter doing the ranking why do I have to make a comment?
donna h | Overall ExperiencePaid for 24/7 access. denied access due to card reader malfunction. Calling the managers number posted is an exercise in futility. Later, employee response " I don't really care about your problems"
Ronald S | Overall ExperienceThe sling fit perfectly.
Guy M | Overall ExperienceGreat staff, great facility.
Brian K | Overall ExperienceIt was a good experience!
Megan S | Overall ExperienceEasy access; good, consistent climate control; helpful staff; reasonable rental rates.
RUSSELL S | Overall ExperienceUhaul was great
Johnathon W | Overall ExperienceThank you Caleb and crew for the amazing customer service!
Emily M | Overall ExperienceExcellent experience with friendly staff, quick service and facility was incredibly clean. Very happy and would recommend.
james m | Overall ExperienceVery clean facility and employees were professional
William R | Overall ExperienceA new employee helped me sign up for a storage rental. She needed more training on the process of coding in and out of the storage facility. Otherwise all was good with the rental.
Sandra L | Overall ExperienceMy only problem is that you did not prorate the last month.
sharon m | Overall ExperienceKeep an eye oB4 they sink u.
santiago c | Overall ExperienceJordan and Ernest were very helpful with self delivery of my U boxes and got which we needed first, and were ready with the next loaded on a trailer and ready to go when we got there, very smooth!
David B | Overall Experienceit was fantastic
CLINT B | ReservationGreat location. Great prices.
Wendy G | Overall ExperienceWe scheduled UBox pick up August 19 at the Slaughter Lane facility. We were told on day of pickup UBox was at different facility. Staff there was dismissive, rude, made us wait 4 hours before ready.
henry w | Overall ExperienceIm still waiting for a letter stating the pest control contractor and bed bug status of the property for my apt bldg mgr. I was refused rental service after my uhaul was stolen recovered there
Janet H | Overall ExperienceExcellent customer service
david j | Overall ExperienceThis is not a valid comment box - not enough space so I am changing your rating to poor.
donna h | ReservationI wish there was an option to move out of the storage unit without having to come in person. I tried calling but they said I have to personally come and state that I'm done using the storage.
Andrea A | Overall ExperienceThis was the worst experience with ANY business I have ever had. I'm a reasonable, professional human and not one thing was communicated appropriately or up front to me. I do not recommend uhaul.
ronda b | Overall ExperienceMy service was delivery of UBoxes shipped from Austin. Araceli and Neshia were outstanding. Accommodating, great communication, and excellent customer service. CA experience was very different/costly
Kristine W | Overall ExperienceWait times were longer than I've experienced previously at other locations. During the college move-in weekends (8/18 &19 and 8/25 & 26) I waited in line line for no less than 30 minutes.
Donna C | Overall ExperienceHr + wait in line Unknowledgable but polite staff Reservation error
christina c | ReservationGenial
Judy J | Overall ExperienceThird summer I've used this facility. Never an issue with anything. Friendly, knowledgeable and quick service. I'll be back to use your equipment and facilities
Hugh M | Overall ExperienceExcellent and well run facility.
Carlos C | Overall ExperienceGreat service
Amit K | Overall ExperienceBilling practices, though legal, aren't to upstanding. I was charged a full month for only a few days. Apparently they don't prorate your days of use. 2 days billed same as 30 days! NOT NICE.
phyllis f | Overall ExperienceGracias
Lois N | Overall ExperienceStaff is knowledgable and friendly! Everyone is helpful. Will use facility again and would recommend!
Kim T | Overall ExperienceWould definitely use again.
Marylin H | Overall ExperienceThe whole process was easy, everthibg was clean abd the girl at the front desk made sure that I knew that the shattered window was being taken care of.
Jordan A | ReservationThe facility does not pick up the phone. It is very difficult to arrange for an appointment to get my belonging from the Ubox
Mohamed B | Overall ExperienceVery helpful
Julia P | Reservationthe 10 x10 rental was high $150 a mo but with the late fees a additional $80 it was too much I must find a cheaper place thx aloha or nothing at all
KEITH R | Overall ExperienceThe process of obtaining our storage room and returning the U-Haul trailer could not have been any easier.
Carlos C | ReservationThe communication between the staff is terrible. As a customer, I tried to be understanding but the staff was very unorganized and scheduling a delivery of my ubox was the worst. Work on communication
Beatriz A | Overall ExperienceThe young woman that helped us at checkout was superb. Excellent attitude and incredible helpful and efficient, very much appreciated!
Lucas L | Overall ExperienceShiloh was very helpful and knowledgeable. Gracias.
Stephen T | ReservationThe folks at this facility are golden, absolutely fantastic to work with, keeping the place spotless and always cheerful and helpful.
RICHARD M | Overall ExperienceStaff was helpful and courteous.
Marylin H | ReservationThank you! There was an issue with the delivery and it was straightened out quickly and efficiently.
lydia k | Overall ExperienceThe staff made a complicated move much more doable, and we're flexible and fair throughout our move and storage experience. Gracias.
STEVEN J | Overall ExperienceThank you for making this a smooth experience. We have now moved out of the storage facility and appreciate having a short term solution to our moving needs.
JAMES D | Overall ExperienceI did not go to the facility, but my moving help said it took some time for my ubox to be taken out of the storage area. This meant my ubox was delivered an hour and a half or so late.
Gerardo R | Overall ExperienceHaving the convenience of storage at the point of dropping off the moving truck was extremely helpful. ¡Gracias!
Marni E | Overall ExperienceI've been here for 6yrs, steady increases and charging to use the trash. Left me feeling nicked and dimed! Only reason to recommend, is location
EARL B | Overall ExperienceThe staff is always accommodating.
PATRICIA B | Overall ExperienceEverything is everything.
DANIEL T | Overall Experiencethe people at the oxford st in rhode island...no one was helpful except to cover their own job..took forever, sarcastic, didnt care about customers. the entire system for u-boxes should be overhauled.
Jeramiah J | Overall ExperienceVery nice experience. Pain free!
mike o | Overall ExperienceI was shocked to learn that you wouldn't prorate the rental after seven months of payments. When I asked to speak to a customer relations person I was disconnected. They had my number and could have
Iris B | Overall ExperienceThey were very accommodating. I didn't call 24 hours in advance to pick up my Ubox but Earnest stayed late to retrieve it for me and place it on the trailer for me to take.
Randall W | Overall ExperienceAm so grateful they were there when needed. So appreaciated the ability to store my things in a safe place.
marcia s | Overall ExperienceClean facility, friendly staff. Easy to sign up for auto-pay and then cancel when no longer needed. I will use again for my storage needs. My favorite part of a storage place is the retail store.
BEATRIZ H | Overall ExperienceThe local facility on Ben White was exceptional. However, when they aren't answering their phones and you get transferred to the call center you get a different experience. Call center was lousy.
richard p | Overall ExperienceI think they should be open later to help people who need to move or have access to their unit after work. Overall, great place to use for storage.
jeffrey t | Overall ExperienceEfficient and friendly
dave z | Overall ExperienceGreat customer service and the facility met all of my needs
Matthew K | Overall ExperienceVery clean facility and I never once had a worry about the safety of my belongings. I only ranked this 4/5 stars, though, because the ACCESS hours were not that convenient for a standard 9-5 job.
Jonathan G | Overall Experience