Customer Reviews for U-Haul Moving & Storage at Ben White

Clasificación:

5.0

Check in was simple and truck was in good shape. Return was easy

Clasificación:

1.0

Truck was horrible stink

Clasificación:

3.0

No customer service, no eye contact, no hello, no thank you, no service. Would Not recommend due to the employees there. Across the board a "I do not give a flip" attitude. Truck was great.

Clasificación:

5.0

I don't know...it's a well run business. Amazing communication...

Clasificación:

3.0

I got charged twice and it's impossible to get a hold of them on the phone.

Clasificación:

5.0

Nice team working hard

Clasificación:

3.0

Neutral experience.

Clasificación:

5.0

This whole experience was STELLAR from start to finish. We were an hour late to pick-up due to an accident on the highway and the agent who checked us in didn't bat an eye. She was flexible, patient and kind which is monumental when you already have a stressful day of moving ahead. Since we were going to be late to return the rental (I was upfront we could no longer make the 3-hour window we signed up for being an hour late), they worked together and offered a great solution so the next customers could have their truck on time. She was effortless when helping me with the documentation, and paperwork, and all with a smile. She also made sure I did not forget my pre-paid moving blankets. Being happy at your job, especially involving customers who are often under stress, is so undervalued and rare these days. The ladies who helped us on 9/28 were a bright light! The return was equally as smooth. The guys in the back, on a 99-degree day, had to have been tired, but remained professional, happy, and were working hard! We could not have had a better experience! THANK YOU!!

Clasificación:

5.0

Amazing customer service. Picking up and dropping off the U-Haul was super easy!

Clasificación:

4.0

Saying yes because of personnel. BUT, no clear indication where drop off is. Signs with arrows keep you going in circles. Frustrating.

Clasificación:

5.0

Great customer service at location

Clasificación:

5.0

Overall a great experience. Thank you.

Clasificación:

1.0

I am a home stager and am always on a schedule. When we went to load the inventory the door was incredibly hard to open. It took us about 30 minutes. Then when it was open my mover Ken was stepping into the truck and the door fell on his shoulder. He has a brised shoulder. When we went to leave to unload the inventory the door did not close and upon inspection the wire was tangled around the spool. We spent 2 hours trying to get it down and called for roadside assistance. The rep told me that it would be 30 minutes to get a hold of te provider etc. and the time it would take the provider to get to us. We could not wait so we tied everything down and went 30 miles with our hazards on to the storage facility. It was meant to be dropped at my project but there was no more time, the truck had to be returned and we were losing our child care so we had to get home. My project was not completed causing a customer sat issue and costing me $500, I had to provide the client a month of no rental fee to retain the project.

Clasificación:

4.0

Quick and easy, parking lot needs better signage, very confusing/crowded

Clasificación:

3.0

This truck should've never been rented out. The radio didn't work and it was clear there were some engine or muffler problems. The gas wasn't accurate either.

Clasificación:

1.0

There are so many issues that I had to deal with in the time I rented unit 1115. I'm not going to go into all of the issues but here is a few corporate members might be interested in. For one thing, they cut my lock on my unit. I was a few months behind but was in constant contact with the office. Then when I paid the past due rent they told me that it was my key that was incorrect and that I would have to pay hundreds of dollars to get a locksmith out there. I finally convinced them to cut the existing lock and low and behold my lock was sitting on the floor of the unit cut and my key fit it. There was no scheduled auction just possibly thieves that work there. This actually happened twice. U-Haul should return to me the prorated portion for this month of September since I moved out on the 17th and had to deal with this illegal actions twice. I'm just getting started. If you want more poor customer service behavior that I experienced you are welcome to call me.

Clasificación:

1.0

U-haul y U-Boxes es la peor experiencia de mi vida en una mudanza. Contrate los servicios de U-haul /U-box para una mudanza de Miami, Florida hacia Maxwell, Texas. Inicialmente me prometieron un excelente servicio y que todo estaba en sus manos sin preocupaciones. Resultó todo lo contrario desde el inicio. Su personal es un desastre, nadie se pone de acuerdo, primero solicite 4 u-boxes, luego solicite 2 más, ellos me aseguraron y me prometieron para el día lunes 19 de Agosto 2024 a primera hora estarían listas, yo contraté personas para que me ayudaran a la mudanza ese día, y pedí el día libre en mi trabajo, llamé desde temprano para saber si ya podía para cargar en u-box, pero solo me dijeron que aun no estaba y que me llamarían, el día pasó y nadie me llamo de regreso aunque yo seguía insistiendo. Al final no cumplieron , sino hasta el siguiente día, tuve que volver a contratar personas para la mudanza y pedir otro día libre en el trabajo. (Quien me responde por esos gastos que no fueron mi culpa?). Luego me aseguran que mis U-boxes estarían en Texas en 10 días y que saldrían de Miami el día 23 de Agosto, día que solicité, después me cambiaron la fecha de llegada para el 13 de Septiembre, o sea 21 días después, por lo que llame múltiples veces para reclamar, y lo único que hacían era pasarme de un agente de servicio al cliente a otro, nadie me daba respuesta. Tuve que rentar un Airbnb para quedarme con mi familia, ya que no podía mudarme a un lugar sin mis cosas. Luego me avisan que mis U-box ya estaban en Texas , por lo que les pido que me hagan el delivery de los u-boxes a la dirección que tenia acordada, cunado llamo por teléfono me dicen que no pueden hacer eso y que vaya en persona a la sucursal de U-Haul donde se encuentran mis cosas. Cuando llego al lugar me dicen que ellos no ofrecen ese servicio a mi dirección y que debo llevarme las cosas yo o contratar a una empresa que me descargue los 6 U-boxes. Cómo es posible esto, yo contrato a esta compañía por su reputación y por los precios favorables que ofrecen, y me salen con esto, después de todos los problemas que me han dado, ahora en una ciudad desconocida para mi, debo buscar como descargar las cosas y buscar como llevármelas a mi casa, en vez de que me las lleven a mi casa a como lo había acordado en la oficina de Miami. Luego tuve que rentar un camión con un tráiler y pagarle a otras personas para llevarme las cosas, otro gasto que no estaba previsto, pues yo esperaba tener los u-boxes en mi casa y descargarlos con calma si mas gastos mas que el costo del envío, todo estaba supuestamente arreglado. Y me mandaron las cosas a una oficina en Austin, cuando mi dirección era en maxwell. Para terminar les rento un camión con el tráiler , tuve que manejar un camión en una ciudad desconocida y pagar por ayuda para descargar los u-boxes, cargar un camión y luego descargar en mi casa, he pasado mas trabajo del que debería, tomando en cuenta que por eso contraté los servicios de U-haul, para facilitarme las cosas, pero solo me las dificultaron. Y para terminar, rento el camión , les digo mi dirección y me asignan una agencia para que regrese el camión y el tráiler, y cuando llego no me lo quieren aceptar, y me dicen que vaya a otra sucursal en donde tampoco me querían recibir el tráiler, y como se supone que regrese el tráiler en un lugar y el camión en otro? Porque me envían a un lugar donde no lo aceptaban , la verdad no comprendo, pero U-Hual para mi fue una pesadilla de servicios, lo barato sale muy caro y para esto hubiera rentado otra empresa mas seria y respetuosa de sus clientes. Perdí mucho y gasté más dinero de lo presupuestado, y que me dieron un tonto cupón de $218 dólares después de todo el stress, preocupaciones, molestias y gastos que me hicieron pasar. Pesimo servicio al cliente, nadie sabe lo que hace y todos andan perdidos, no trabajan coordinados, ni su app funciona. Fue la peor experiencia de mi vida en una mudanza y jamás recomendaría a U-Haul.

Clasificación:

5.0

My compliments to the hiring manager. Well trained and courteous staff. Turn out turn out the lights. (They) could do this with their eyes closed. -Imagine Dragons.

Clasificación:

1.0

Overcharged me by 400 dollars. You obviously keep horrible records or your scam artists or both. Probably both. I'm disputing this charge with my bank and I will tell anyone who will listen to never give you any business.

Clasificación:

5.0

Nothing everyone was spot on. I had great interaction from when I rented to when I returned!

Clasificación:

5.0

Ninguno

Clasificación:

5.0

The gentleman that helped with the rental of the 2 wheel Dolly. Is wonderful and very patience with us and professional. Have a wonderful day. Thank you. Cordero R.

Clasificación:

5.0

Excellence! No improvement necessary.

Clasificación:

1.0

I won't ever use Uhaul again. It felt like the way you'd treat a criminal.

Clasificación:

5.0

I have an issue with my final invoice that was emailed to me. I sincerely believe I was overcharged. I am out of town through Monday but will go directly back to the location early next week to resolve.

Clasificación:

5.0

Russell was very helpful and knowledgeable. Keep him!!!

Clasificación:

5.0

Very friendly person who welcomed me when I pulled the truck under the carport- he checked me out immediately…. Bummer that I spent $630 on the run. I went 20 miles over the overall trip and got charged $20 that was a nuisance but I paid it.

Clasificación:

5.0

I have been using this location for years and years due to exceptional service! The women at the counters yesterday were so good to me! They went above and beyond as did the gentleman who took the truck from me. He was so kind and helpful. I can't say enough things about how well this location is operated!

Clasificación:

3.0

We rented an Appliance Hand Truck and the equipment was in good shape except the hold-down strap was abnormally worn half-way through in a single spot. But it worked OK for holding down what we needed to move. When we returned the hand truck the clerk was good to say that we were only getting charged for 1 day even though the system wanted to charge us for 2 days. However I did not expect anything else but a 1 day charge. We rented the truck at 11:14am 9/8 and returned it at 10:59am 9/9. That is less than 24 hours total and that is what we were told on 9/8. You do not get extra credit for doing what is normally expected.

Clasificación:

4.0

If there's any way to find a bit more space for customer parking, that would be much appreciated. If this location is really busy, it's very difficult to find somewhere to park a vehicle that doesn't block another vehicle or access to storage units, etc.

Clasificación:

5.0

Seamless experience for both check out and check in

Clasificación:

5.0

The woman handling rental contracts was professional, helpful and knowledgeable. This made the experience efficient and memorable due to her excellent customer service skills. Thank you UHaul!

Clasificación:

5.0

Excellent location, excellent hard working crew !

Clasificación:

5.0

No improvement needed. Staff is friendly and competent.

Clasificación:

1.0

Clean the vehicle after it's returned, and before it's rented to someone else. The truck was filthy with personal items still in the front seat. Food crumbs in the cup holders, fingerprints and sticky film on the windows and handles. When I brought it to the attention of the front desk, they acted annoyed with me. No apology or acknowledgment for mistake, they pulled out a different truck which was slightly better, but still filthy. I drove it away, then spent an hour wiping out and disinfecting the cabin, before I could use it. For $2600, the customer service and quality of truck was extremely disappointing. I will not be using U-haul again.

Clasificación:

3.0

The rep never updated my location correctly when I modified my location, so when I picked up my vehicle, there were all kinds of misunderstandings. When I dropped off my vehicle, the guy checked me out as having lower gas so an extra charge was added, which was incorrect. It's a good thing I received the notification right then, I was able to call U-Haul who stated that the rep made an error. But the frustrating thing was my money was not put back on my card immediately and I needed it. I have to wait 3 to 5 business days. A huge inconvenience.

Clasificación:

5.0

Very friendly and efficient

Clasificación:

5.0

Typically, this location is a chaotic mess,‘but this went very smoothly & deserves commendation.

Clasificación:

5.0

We got a truck. Thats all I know. The rest I'm gonna speculate. Veronica has a smooth operation going on. They had all the equipment and supplies we needed. The staff were quick and pleasant to deal with. If you getting a truck south of the river, this is the place to go.

Clasificación:

5.0

Amazing

Clasificación:

5.0

Amy was awesome and so helpful!

Clasificación:

1.0

Rude customer service desk person. Initial truck had incorrect gas listed and a low tire pressure light and was beat to heck. What was going on with that?

Clasificación:

5.0

There is absolutely nothing that can be improved upon. Everything was excellent.

Clasificación:

5.0

The experience was very good the time to pick up was mas10 minutes the information was very helpful the girls on the front desk.friendly was very nice and friendly

Clasificación:

3.0

I used the uhaul truck to move. I kept calling the location and being placed on hold several times. It was super frustrating because I had questions. The gentleman Edward Jr was very nice and helpful at drop off. He had a great personality and made the process easier.

Clasificación:

4.0

I scheduled a mobile pickup for 7:30 am. Called the store and they verified that everything was set up. When I arrived at 7:30, the app said some equipment was unavailable. I had to come back at 9 am when they opened. Please fix your app.

Clasificación:

5.0

Can’t think of anything.

Clasificación:

1.0

No comment on staff but the u haul customer service not at the location where I rented from is Beyond poor. But the staff at the location was very nice and management!

Clasificación:

5.0

Veronica was great, she went out of her way to help me, thank you

Clasificación:

1.0

hot units infested with bugs and spiders. never had such a poorly kept storage facility experience like this ever. like i was scared to bring my bins out of storage into my brand new apartment because i was afraid it would be the beginning of an infestation. not sure when the "climate controlled" hours were because i must have missed them every time i went to visit my unit. and the one time i did have to work with staff during move-in they were very impatient and unfriendly. like i won't be using uhaul for storage again and i definitely won't be recommending it to anyone

Clasificación:

3.0

Price to high that’s overall everything good

Clasificación:

5.0

The girl that checked me in was so nice and helpful, you don't get customer service like her anymore. And the guy who checked in my rental super helpful he went above and beyond in the rain! Glad i got my storage here as well!

Clasificación:

5.0

Yvonne gave the best customer service!!!

Clasificación:

4.0

Because of the location of my storage unit, it lacks good lighting.

Clasificación:

5.0

Very good

Clasificación:

1.0

The accounting department does not do their job well at all. Causing ne to pay late fees that was their fault. By charging a old card several times. After making it known that on revocation. Then when I. Recently my ew card and went in the. Store tto. Pay. They had been charging thee old caard.. Causing late fees. When I pay with the new card. I was informed that it was placed on a automatic payment system. Which wasn't true.

Clasificación:

5.0

My experience at this location was notably better than previous experiences with U-Haul. Friendly staff and a very well run facility.

Clasificación:

5.0

The lady the helph us out she was verry friendly

Clasificación:

5.0

Everyone who I dealt with at this facility was very polite and helpful. A very professional group.

Clasificación:

1.0

Made a reservation online then when on-site was assigned a different unit even though I had mention and show proof of reservation one week later find out that I had been charged for a reservation that I didn’t used.

Clasificación:

5.0

My experience was very positive. Even when my lock was changed and the keys returned to corporate office situation, things were resolved within a reasonable amount of time..

Clasificación:

5.0

Yvonne was amazing in helping me. She happily signed me up and helped me pick my unit. As well as showed me exactly how to check in and get to my unit properly and swiftly. She made moving a breeze.

Clasificación:

5.0

The counter agent was incredibly polite and helpful. This is the best U-Haul experience I've had in 20 years.

Clasificación:

5.0

As I told my wife yesterday, I have never seen such a well organized, well, run, consumer, friendly business. Everything about our experience with U-Haul rental, and storage was excellent., Including the facilities, easy access, the staff, and everything else.

Clasificación:

3.0

Access hours need changed. Why can't they stay accessible until midnight or even 24 hours. Also, why do/are the big sliding doors locked and non usable after 7:00p....this is very frustrating trying to carry things in/out of the man door

Clasificación:

5.0

Great pla e to store my items. It was a pleasure

Clasificación:

5.0

First class operation all the way. Friendly and professional staff. Spotless storage units. We truly enjoyed using their facility.

Clasificación:

5.0

Thank you very much

Clasificación:

5.0

Thanks Thomas.

Clasificación:

2.0

The conditions and environment of the facility were fine. I am extremely disappointed in the online reservation process. I made a reservation for a storage unit with drive up access. Furthermore, I called the day before arriving to make sure everything was good to go. I was told everything was fine. I arrived with my truck ready to unload, only to be told they didn't have the 10×20x8 outside drive up access unit available. Very disappointed! What is the point of a reservation if it doesn't hold?

Clasificación:

5.0

I had household items in climate controlled storage for 10 years. They came out in the same shape as when I put them in storage. No dust, rat or roach droppings, etc. Very happy.

Clasificación:

5.0

Great Professional service

Clasificación:

5.0

I did everything online had not to worry about a thing. The one time that I needed to talk to somebody and customer service at the front desk it was exceptional. Everybody was very sweet everybody was very understanding about what I needed and push me in the right direction. I would highly recommend this company

Clasificación:

5.0

Helpful staff and customer service.

Clasificación:

4.0

I was lucky that I had something to cut the green tag off of the door. I wasn't strong enough to break it so I had to go out and get something from the stuff I was storing. Also, I didn't understand that I didn't have to put in my security code every time I went through the door (which is nice) and when I went back in to cut the tag, the alarms went off when I opened the unit. It was pretty scary lol It was early in the morning so Maria one of the cleaners was kind enough to come down from the floor above and help me. She walked me all the way down to the front door showed me how to put my code in and explained that I didn't need to enter it in again until I left. Which I just realized I think I forgot. 臘 Maybe the access could time out after 3 hours?

Clasificación:

5.0

Staff is very helpful. This is a busy location, but staff is efficient and the facility is clean and well lit. I will definitely recommend this location.

Clasificación:

5.0

The custodian at the storage unit, Maria, did an excellent job keeping a strange woman roaming the property away from our daughter. She is definitely an employee worth keeping.

Clasificación:

4.0

The closeout procedure was confusing and I was charged for months I didn’t use

Clasificación:

5.0

Very satified with our purchase. Met our needs.

Clasificación:

2.0

The elevator is broken. I had to move heavy furniture but sliding doors were locked after 7pm making it impossible. I don't understand why the sliding doors need to be locked at night if I'm supposedly allowed to access the storage anytime.

Clasificación:

3.0

A lot of people used the docks as parking spaces. Better policing of that would help

Clasificación:

2.0

The storage facility lacks experience staff to assist the many customers that always seems to be lined up out the door.

Clasificación:

5.0

Bueno

Clasificación:

3.0

Took too long before we get the storage number. We waited ~1.25 hour to get to the front desk with reservation.

Clasificación:

5.0

Wonderful storage unit.

Clasificación:

3.0

The location we used was extremely packed and had only two employees. One of them, while I understand what she was TRYING to accomplish, was running two computers at once. Trying to check people in- but that was taking more time off the line of people waiting- even if we were at her station she was taking an exceptional amount of time to check us in. While running two computers/multiple customers at once, she was also answering people on the radio and helping run through those that had "app immediate access". It's a good idea and I understand what her intentions were but it was very inefficient.

Clasificación:

5.0

All Good. Move in and move out was smooth and easy and U-Haul coordinated it well and timely and quick. Keep it up and going. ¡Gracias!

Clasificación:

2.0

Staff aren't friendly or professional, but tend to act as though you are a bother. The alarm in the building would be triggered frequently and then turned off, what is the point of that other than to annoy customers, no one ever showed up to see why the alarm was triggered. I cleaned out and cancelled my storage unit the day my monthly rent was due and was charged for another month of rent; that is pretty greedy of Uhaul. I have had some very poor dealings with U-Haul in the past, but this was just greedy and poor customer service.

Clasificación:

3.0

The availability of storage units was not readily known by the office employee. The 5'x5' unit was actually 4'10" x 4'4" and was not usable. However, I did was charged a full months rent even though I did NOT use the unit.

Clasificación:

5.0

Manager/owner was extremely helpful and nice. Way to go U-Haul!!!! You need more people like this manager/owner to work for you!

Clasificación:

5.0

Security on-site actively patrols lot

Clasificación:

5.0

They are always busy; plan for that! But they are fair and helpful. Never felt otherwise. They Always have equipment at the inside of the doorway to help haul your boxes and other stuff in or out. Temps are kept within stated range-but what works for your belongings may be too warm or too cold, depending, for you! Bring water; dress appropriately. Also, I rented a UHaul van-it was clean, & worked well for a reasonable price. If you're short,-I'm 5'1"-bring an extra cushion to sit on! The store has everything you might need, from locks to boxes, equipment, padding, tape, mattress cover, & so forth. Location convenient, parking can be an issue; but worked for me.

Clasificación:

3.0

The staff was during my last 2 visits was not very customer friendly, on multiple cases she was on a personal call and all communication was with gestures and abrupt

Clasificación:

5.0

Austin TX Ben White uhaul the best

Clasificación:

1.0

I bought the storage to have it on hand but my son showed me how big a mistake that was so after 3 days I decided to get rid of it. The storage facility kept all of my money and didn't refund me any of my money. So, basically they didn't give me back any of the money that I paid they don't do refunds.

Clasificación:

5.0

I always recommend it to anyone that tells me they are in need of space at their homes!

Clasificación:

2.0

The storage unit is satisfactory in the end and the staff was friendly but the check-in process was quite an ordeal. I was first assigned one storage unit but when the employee walked me over to it, we were unable to get into the building for about 10-15 minutes due to issues with the access card and keypad. Once we finally got in, the assigned storage unit appeared to already be in use. So we had to go back to the desk to get re-assigned a new unit from scratch and I had to provide all my info once again. Then I finally got a proper unit after about about 45 minutes of waiting and shuffling around.

Clasificación:

3.0

Figure out your access card scanners so they work every time

Clasificación:

5.0

Guy who checked me in was very polite. Good vibes.

Clasificación: