Customer Reviews for U-Haul Moving & Storage at Ben White

12790 comentarios

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I received horrible service and rude customer service representatives. The check in process took a very long time and they did not even have my appliance dolly in the truck or available for rent

Val C. 
Clasificación:
5.0

Sean and Brandon did a great job! Highly recommend

NATHAN C. 
Clasificación:
4.0

Great experience overall. No issue with pickup or with the equipment with the exception of missing the queen mattress cover pushed online.

KENNETH B. 
Clasificación:
3.0

This was our first uhaul experience and I feel like the service could have been friendlier, more out spoken and eye contact with the customer when giving the information to customer. The cashier was very soft spoken and no eye contact when giving us information.

Danny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
4.0

I paid for blankets and did not receive them. I would like a refund on the blanket charge

Jon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

The entrance is unpaved and very bumpy.

Francisco H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNALDO C. 
Clasificación:
5.0

I really appreciate you!

Tyler S. 
Clasificación:
5.0

While the service at 304 East Ben White location was amazing, we had the extremely disappointing experience with the Slaughter lane location on the very same day. My first reservation was at Slaughter lane location. They did not hold onto my guaranteed reservation because I was 45 minutes late even though I have sent a note on my file about being late by one hour. They did nothing to help me and were very rude and unapologetic. It was extremely frustrating and my entire move plan was in dissaraay. Kudos to the 304 east Ben White staff who saved my day. Night and day difference between the two locations.

RAMIN K. 
Clasificación:
4.0

Made truck reservation online but something went wrong with online check-in (may have been my fault, I really don't know) so had to wait for quite a while in line in the store even though only 2 people in front of me. It took so long to process the people already at the counter.

LARRYMICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil K. 
Clasificación:
3.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason O. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK W. 
Clasificación:
5.0

Called (tx ph#) to schedule boxes to be taken out of storage 2 days early but when I arrived at location, they said there was no record of my request and to come back tomorrow. After explaining I had booked movers and after alot of waiting, they finally agreed to take my uboxes out. 20 min later they were in parking lot.

Michael G. 
Clasificación:
1.0

First let me say that years ago I never had any issues with U-Haul. But for the last 4 times I've had to use U-Haul it has turned out to be such a negative & horrible situation. If it's not about being told one price an turning out to be a heck of alot more then what we were originally told, then it's about not able to get a reservation an if I fi ally do then the trucks r not available, it's the manager being unprofessional & extremely rude, or even this last time the web sight somehow flawed apparently an offered me a storage which I needed an said it would be free an it wasn't supposed to but when I tried several times to tell the manager about what it was doing he was yelling at me an then hung up in my face!! U believable!! I'm so tired of the constant disrespectful attitude an unprofessional attitudes from not staff but management an it's been the last 4 times I've used y'all. I'm just so frustrated anymore

CAROL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHIRWIN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykayla t.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

Nothing everyone was super helpful and sweet 👍🏽👍🏽

BENJAMIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON YARBER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
1.0

My reservation for a 10:00 AM pick up was made over a week in advance. The day before pick up I received a call that the trailer size I had reserved would not be available until 6:00 PM. I had help lined to load and arrangements made for hotel stays. All arrangements had to be cancelled or changed and my return trip delayed. No explanation beyond there is not a trailer in the area was provided. No discount compensation for this inconvenience was offered or received. Totally unacceptable and I will not be renting from U-haul again.

RICHARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARTOLO R. 
Clasificación:
2.0

The “chat with an agent” experience resulted in no answers and complete silence. Terrible

Rose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR H. 
Clasificación:
4.0

trailer speed limit of 55 MPH is way too slow for longer trips.Creates much longer travel times and frustrates other vehicle drivers.

Robert F. 
Clasificación:
2.0

The person who waited on me was extremely rude. He was yelling through the headset of the very nice guy who removed the trailer for me the next day. I know they are busy and stressed but this did not help. The location to go pick up the trailer was poorly marked also. Also, added two hours to my time and got charged for two days even though less than 24 hours. Had to request a refund, thank goodness I caught it in time. I have rented from here many times and never had these issues.

KAREN OBRIANT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIGIFREDO G. 
Clasificación:
5.0

Faster check out if u are registered already.

Tara R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

This was a huge operation and drop off very easy. Well done

Joseph D. 
Clasificación:
2.0

The dolly was not put on correctly and in the middle of our trip experienced our car no longer aligned, and potentially damaging our car. The ratchet straps weren't on the tires and on one side the chain was attached to tubing, not the axel. Also the truck on the passenger side, the floor gets extremely hot. Like burning my feet through my sneakers hot. I had my feet up most of the ride.

ALDA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard W. 
Clasificación:
4.0

Very friendly and helpful, especially the gentleman who checked out the truck when I returned.

Curtis F. 
Clasificación:
4.0

More staff! I underestimated the time it would take from arrival to getting into the UHaul. In the future I will select phone check in and will recommend that option to my friends and family. A disclaimer about the usefulness of that option, especially on the weekend in the summer, would have been helpful.

Katie M. 
Clasificación:
5.0

The mobile scanner barcode was not in working order, couldn't be picked up by the website.

RYAN H. 
Clasificación:
1.0

Change the manger and the staff

THAER M. 
Clasificación:
5.0

Kind and helpful employees.

Marybeth B. 
Clasificación:
5.0

Awesome customer service!

RICHARD F. 
Clasificación:
4.0

Terrible service from Uhaul. They didnt contact me regarding scheduling my first pickup order.

Kishore Kumar J. 
Clasificación:
5.0

Pleasant Customer Service Rep (at counter)

Daniel C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATALIE W. 
Clasificación:
5.0

It was quite a very busy move time for Austin and everyone was very helpful and friend

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric V. 
Clasificación:
5.0

Overall, great location and process. The wait was a bit long but I chalk that up to it being a Saturday morning. Staff was VERY friendly every step of the way while check out/in was a breeze. I'll make sure to use this location for future moving needs.

Nigel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA T.  |  First Impressions 
Clasificación:
2.0

I had two uboxes sent from San Diego to Austin. When my boxes arrived in Austin I received an email. I called uhaul to schedule the delivery to my home. The soonest they could deliver was in 7 days. They told me to go to their website to hire a third party to deliver the uboxes. In the end everything worked out, however it took several phone calls to get the information I needed. The customer service reps were not very forthcoming. I had to ask several questions and call many times to get the information I needed to arrange the third party to pick up, rent a trailer, etc. It was very frustrating. The hold time on the phone was usually 8 minutes. It cost me $700 to have the two uboxes delivered to my address. When uhaul gave me my original quote for $2800 to ship two uboxes I did not realize I needed to add another $1.2K in hidden fees. That seems unacceptable to me. The entire move cost me $4K, not $2800. Aside from the financial stress, coordinating everything with uhaul made it even more stressful. I will not do a cross country move again with uhaul uboxes, nor will I recommend this service to others based on my experience.

Stacey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOYIN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR ANTONIO D. 
Clasificación:
3.0

Next time back the truck up for me instead of making me do it. That wasn't easy. Y'all are the ones who drive the trucks all the time so you should have had it ready for me. Not make someone who hardly drives a big truck back out of a small space and struggle while one of your workers just sits in the U-Haul on his phone and watches.

CARSON B. 
Clasificación:
5.0

All the ladies at the front desk were very helpful and friendly! Will definitely use y'all again!

APRIL S. 
Clasificación:
4.0

Easy experience. Friendly staff checking in equipment. Drove well and reasonably priced. Easy to extend hours as we had to. Would recommend.

Lyndsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMIR N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy G. 
Clasificación:
5.0

Nothing everything went great the lady that took care of us was awesome!!

GLENN B. 
Clasificación:
3.0

The staff was amazing and very helpful. The facility itself is well maintained and decently priced. No complaints but this should be standard.

James M.  |  Overall Experience 
Clasificación:
5.0

Don't charge $11 for employees to remove auto transport from truck. It took less than a minute, but should be included in the cost of the transport. It's too dangerous an activity to expect customers to do it in order to try and save money.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
3.0

Be specific about gas. Show the customer in the actual vehicle what to expect instead of charging for a gallon short.

RENE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIT M. 
Clasificación:
5.0

smooth and easy return.

Alison B. 
Clasificación:
3.0

Cannot reach on the phone -- tried to make some changes over the phone but was never able to get in touch. Was told I'd get a phone call or email and was never contacted. Also, because it was so busy there was nowhere to park or anyone to direct traffic or where to go to check-in/get your trailer etc.

Macy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor P. 
Clasificación:
2.0

Check all the tires to make sure they have adequate tread first.

AUSTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN D. 
Clasificación:
5.0

Renting online could be confusing and the drop off online seems pretty lengthy and just as confusing.

MOSES ANTHONY A. 
Clasificación:
3.0

my connection wiring was broken by the trailer-hitch installer.

STEPHANIE T. 
Clasificación:
2.0

Stood in line for half an hour before I was told that I just needed to see someone in the back. That guy was helpful

Douglas M. 
Clasificación:
5.0

None. He service was top notch

MARIO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison N. 
Clasificación:
3.0

I am not sure. They were efficient. We returned a rental 1 day early. They were going to do an overage on mileage from Odessa, TX to Austin(min 340 miles). we did not put 450 miles on the truck. They gave us a cold eye. We are returning the truck with extra fuel and a day early on a 6 hour drive from Odessa. Odessa entered the odometer wrong and had us drive an extra 10-15. miles to pickup pads and dolly requested. Give me a break. Be realistic on mileage limits. and cut the customer some slack. I returned the dollies. The rental had 1 pack of blankets, I requested 4. The u-haul in odessa gave me the 3 additional sets without recording them. I returned the truck spotless. I returned 24 blankets. The truck did what it needed. It is loud. Has no cruise control. and according to my brother can be a bumpy. ride.

Thomas B. 
Clasificación:
5.0

Adrian was very helpful and answered our many questions about the truck and rental online.

MARTIN H. 
Clasificación:
4.0

Truck was dirty inside and had a strange smell coming from ac

GABRIEL J. 
Clasificación:
3.0

This is not the location I wanted to use. UHAul changed my pick up three times in the hours before pick up. Ultimately wound being forced to drive an hour away to find the trailer that was supposed to have been guaranteed near me. To quote Seinfeld, anybody can take a reservation. But don't rely on uhaul's guarantee because it's not worth the paper it's written on.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raphael T. 
Clasificación:
4.0

Have more trucks available.

STEVEN B. 
Clasificación:
4.0

The website and online check in is very poor. Customer service on site is good, and a much better option.

DEEPAKA A. 
Clasificación:
5.0

The lady the one help me these day was the best of the best

JOSE N. 
Clasificación:
5.0

Great system. Always professional.

KASEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnielle Dianna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnielle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cosmina B. 
Clasificación:
2.0

Very impatient front desk folks who have no desire to help people.

SARAH W. 
Clasificación:
3.0

I made the reservation and checked in online. When I arrived to pick up my equipment, the agent couldn't find my reservation under my name or phone number. I had to pull up the reservation on my app for her to complete the transaction. Thank goodness I had it covered. Not sure why it was so difficult.

Robert W. 
Clasificación:
5.0

Have more reps working the counter during busy times or known busy times based on holidays or historical regional data

Gabriel G. 
Clasificación:
5.0

I have rented motorcycle trailers from this store multiple times and have always been happy with the service. They are doing everything they should be.

HERBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K R.  |  Overall Experience 
Clasificación:
2.0

The door to the storage unit is not tall enough to fit bigger items into the 5x10 room leaving my with no choice but to throw my couch out since it would not fit through the door.

Tucker T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis S.  |  First Impressions 
Clasificación:
1.0

I rent from haul fairly often and have never encountered such rudeness, unfriendly, unhelpful people. The manager was the rudest, snd when I ask who the manager was he spoke up and said "Is there something you need"? I said no I need a business card with name, he in turn gave me a full sheet of locations but no name. I just opened a business in Austin, tx as well as Dallas, Tx., but I will never go back to that BEN WHITE location again and will inform everyone of ALL the problems I encountered. By the way there are other trucking companies that would love my business! Christie Nelson 972.978.7790

Christie N.  |  Overall Experience 
Clasificación:
3.0

My work hours are all over the place so it would be nice to be able to access the storage unit 24/7.

Carolina C.  |  First Impressions 
Clasificación:
5.0

very nice staff!

Eric S.  |  Overall Experience 
Clasificación:
5.0

The lady who helped me was very nice and patient, even though I had a million questions. She made me feel comfortable.

Estella M.  |  First Impressions 
Clasificación:
1.0

The unit was extremely small for the price charged, and there was no elevator (it was on the second floor)

Amber O.  |  Overall Experience 
Clasificación:
4.0

Wanted larger area while there was told there weren't any. Went online 15 minutes later and found a much larger area there...

Karl T.  |  Online Move In 
Clasificación:
5.0

Analisa is an amazing employee and an asset to your business. Not only was she perfectly welcoming but very helpful and understanding in helping me find storage at a stressful time! Her attentiveness and good will w customers should be acknowledged. Kudos to you and keep up the great work!

JOHN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mocha W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie G.  |  Online Move In 
Clasificación:
2.0

I would like my refund because I never moved anything in the storage it was to small. I will never do any business with this U-Haul place this is not a place of business they can't even answer the phone

Zachary W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENT M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fritz M.  |  Overall Experience 
Clasificación:
1.0

U-haul sent a letter to my parents' address despite the fact that I am not the primary account holder, I never provided my parent's addres, and that our unit was already closed. This letter revealed very personal information that I never authorized U-Haul to reveal to anyone and as I never provided that address I need an answer as to why this was sent. There is no reason for U-Haul to have sent that letter or to have access to that address. Please provide a response to my lawyer.

Aminata P.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Keep it up guys

Kendeldrick B.  |  Overall Experience 
Clasificación:
4.0

Access was good but inconvenient that the wide automated slide doors closed at 5.

Amy K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arianna H.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Indira R.  |  Online Move In 
Clasificación:
5.0

I did self-check in, but my American Express was still charged for the lock. When I checked out, the lock showed no charge. Can you check to see why my account was charged for the lock?

Anthony F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherrie D.  |  First Impressions 
Clasificación:
5.0

Thank you so much Mr.Caleb.I hope GOD blesses you write back and soon!!

Debra X.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saida W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kierah s.  |  First Impressions 
Clasificación:
3.0

I've used this location before, but right before the pandemic, summer of 2019, I moved, not renewing apartment lease because my Dad was dying, left town. Then, car broke down, traded it in fast. So busy, frustrated & exhausted. I had to store all my belongings. No full-time job after returning from Dad's funeral. Someone went in my unit, stole an item that I know it wasn't me. Only I have the key and no one else. Rented for 2 years because I had no home of my own. Whoever is going around the units sneaking around when manager is gone stealing from the ones stored for so long should know I found out because I'm very particular of how I preserve my belongings. The item was permanently tied in knots with a large item because I wanted it there always!!! My item was cut and yanked off by someone. I have to forgive the soul who did this, so God will forgive me, too. I don't know if manager will believe me. I've been through enough already.

maria d.  |  Overall Experience 
Clasificación:
5.0

I truly appreciated the climate control. Stored wooden furniture for a little over a year and was in the same condition I put it in as. Facility was always clean and every staff member from office to personnel in the halls was always friendly and happy to help with anything, the few time I had to ask. Maybe a national chain but feels warm and personable like a small business.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendeldrick B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

denise i.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K.  |  First Impressions 
Clasificación:
2.0

We have used this facility for years but couldn't wait to move out. Staff are nice, but management is totally unhelpful. We paid for extra hours access but several times weren't able to get in. Though our storage units were never bothered, the building security was not secure. I would NOT recommend single women use or access this facility. The automatic front doors are open to the general public all day during business hours despite the fact that it is described as a "secure" facility. I inquired about why a code was not necessary and why it wasn't locked during the day, and I was told by management that it was "public." This is simply not true: I paid significant amounts of rent monthly to use it ($350 per month for two 10x10 units for years) and random passersby do not pay a dime; therefore, they should not have the same access as I do, and this certainly lowers the level of security. On several occasions, I had uncomfortable moments at this facility when transient men entered the building; they made lewd comments and drove back and forth on their bikes in front of the building, and as I was going in and out and would enter the front doors with their bikes to use the bathroom. The bathroom (on the first floor) was treated as public, rather than reserved for renters. Additionally, during COVID, the mask mandate was not enforced here.

corrine s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

iona p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal R.  |  Overall Experience 
Clasificación:
5.0

Friendly and courteous service. Very clean facility and all personnel we encountered were very professional.

David V.  |  Overall Experience 
Clasificación:
5.0

Courteous and friendly service.

David V.  |  First Impressions 
Clasificación:
5.0

Im happy

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosella T.  |  Overall Experience 
Clasificación:
5.0

Uhaul was very understanding when I needed an extension and the storage facility at Ben White in Austin staff was extremely helpful in the winter storm.

Roberto R.  |  First Impressions 
Clasificación:
5.0

Very thankful they helped me during the covid crisis thanks Caleb .

Christopher M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carrie n.  |  Overall Experience 
Clasificación:
4.0

There's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.

GERALD DEAN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phill O.  |  Overall Experience 
Clasificación:
4.0

He was friendly and professional. I liked that he was looking at me while explaining the procedure.

EUPHRACIA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B.  |  Overall Experience 
Clasificación:
2.0

Staff was rude and disrespectful when we set off the alarm. I explained we had only been there twice because we needed to store my daughter's items for college during the pandemic. BOTH experiences were awful. The first visit we were given the wrong codes which set off the alarm (not our fault) and the second time was purely accidental. The m staff member over the intercom was disrespectful and condescending. I wouldn't recommend this place to anyone. People who need a storage facility are generally in some form of transition. Ugliness and a lack of communication are not helpful at a time like that.

Holly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joeseph r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor H.  |  First Impressions 
Clasificación:
2.0

Manager was quite discourteous from the very beginning. I incurred a late fee at the very beginning of the pandemic after losing my job. He refunded my late fee, however, he was very unkind and and condescending. He expressed no empathy whatsoever and stated as long as I had the unit he would never refund another late fee. In October, the keycard machine wasn't working one night and a line of people had gathered and were trying to swipe in. I called the after hours number and it was the same unpleasant manager. Still discourteous. Still unhelpful. I hope that staff realize that moving into a storage unit can be a very low point in ones life, particularly after a job loss related to Novel Coronavirus. The human element is fundamentally important in relating to people.

Tiffany J.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly, very helpful. Check-in and check-out was a snap.

Anthony P.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.

David G.  |  Overall Experience 
Clasificación:
3.0

Very disappointed in the huge amount of black dust all over everything and the rat feces on certain items.

leigh h.  |  Overall Experience 
Clasificación:
3.0

Pretty bummed and disappointed that I wasn't able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it

Justin H.  |  Online Move In 
Clasificación:
4.0

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Peter D.  |  First Impressions 
Clasificación:
5.0

This isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!

cindy m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry H.  |  Overall Experience 
Clasificación:
5.0

Great service and prices, will do business again with them.

EUGENE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B.  |  Overall Experience 
Clasificación:
5.0

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

CHRISTOPHER R.  |  Overall Experience 
Clasificación:
5.0

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. ¡Gracias!

rudolph c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joeseph r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY N.  |  First Impressions 
Clasificación:
5.0

Highly highly recommend. All staff smiling and enjoying this apecial spot. Bravo

John Paul P.  |  Overall Experience 
Clasificación:
2.0

Our storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.

Rick R.  |  Overall Experience 
Clasificación:
4.0

The only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.

Saida W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri H.  |  Overall Experience 
Clasificación:
5.0

Thank you guys, you came in clutch!!!

GABRIEL P.  |  Overall Experience 
Clasificación:
1.0

Shame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.

marko p.  |  Overall Experience 
Clasificación:
4.0

There is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.

Lesha D.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Jon H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

QUENTIN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lily T.  |  First Impressions 
Clasificación:
5.0

Taylor was particularly helpful.

Stewart B.  |  First Impressions 
Clasificación:
5.0

Great facility for short or long term storage! The team as Ben White is exceptional and very helpful.

AMANDA KYLEE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick J.  |  First Impressions 
Clasificación:
5.0

I cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!

Tricia R.  |  First Impressions 
Clasificación:
5.0

Good customer service

Rosella T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN R.  |  Overall Experience 
Clasificación:
1.0

When I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.

Griffin D.  |  Overall Experience 
Clasificación:
4.0

Very pricey for the size of space I had. However, the staff was great!

AMERICO S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B.  |  Overall Experience 
Clasificación:
5.0

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

BRIAN D.  |  First Impressions 
Clasificación:
5.0

keep up the good work

Daniel C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sara c.  |  First Impressions 
Clasificación:
5.0

No waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck

Lynda G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey T.  |  First Impressions 
Clasificación:
2.0

If not mistaken the manger was really rude poor customer service.

Maria D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S.  |  Overall Experience 
Clasificación:
5.0

Friendly service nice and clean facilities climate control was awesome I will do that again

SANDY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Max K.  |  Overall Experience 
Clasificación:
5.0

Easily accessible and well maintained, can’t ask for more than that.

PERRY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick R.  |  First Impressions 
Clasificación:
5.0

Thank you for storing my belongings safely!

Jennifer K.  |  Overall Experience 
Clasificación:
3.0

The facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Gracias.

Crista B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!!

David G.  |  First Impressions 
Clasificación:
4.0

The employee who checked me in was rude and condescending. I think their name was John but I'm not sure.

Madison S.  |  Overall Experience 
Clasificación:
4.0

Everything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck

KATHY H.  |  First Impressions 
Clasificación:
2.0

Stood in line 50 minutes

taylor c.  |  First Impressions 
Clasificación:
4.0

It was late in the evening but the U-Haul employee help to the best

Paul H.  |  First Impressions 
Clasificación:
5.0

Thanks for your services. We will recommend others you. Sonny Nicholson.

sonny n.  |  Overall Experience 
Clasificación:
5.0

Fantastic facility with excellent customer service.

David D.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?

PHILLIS D.  |  Overall Experience 
Clasificación:
5.0

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Josh P.  |  First Impressions 
Clasificación:
5.0

Great service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!

Monica G.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Manuela L.  |  Overall Experience 
Clasificación:
5.0

Good experience

Sam S.  |  First Impressions 
Clasificación:
4.0

Limpio

David B.  |  First Impressions 
Clasificación:
4.0

I moved due to cost

Aimee J.  |  Overall Experience 
Clasificación:
5.0

The office staff were very helpful. Thank you.

leonard s.  |  Overall Experience 
Clasificación:
5.0

I was pleased with my entire visit.

William H.  |  Overall Experience 
Clasificación:
5.0

super friendly staff

James G.  |  Overall Experience 
Clasificación:
5.0

This location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!

Kenya S.  |  Overall Experience 
Clasificación:
5.0

Great staff!

moses m.  |  First Impressions 
Clasificación:
5.0

Everyone and everything was excellent as always. This is the best u-haul anywhere,

Judith W.  |  Overall Experience 
Clasificación:
1.0

This location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.

Danielle M.  |  First Impressions 
Clasificación:
5.0

Helpful people when I needed storage quickly!

David W.  |  First Impressions 
Clasificación:
5.0

We were very satisfied with the service. We felt that it was very secured.

michelle m.  |  Overall Experience 
Clasificación:
3.0

When I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress

Kendall L.  |  Overall Experience 
Clasificación:
1.0

Uhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.

Darryl D.  |  Overall Experience 
Clasificación:
5.0

Very pleased with everything.

Dennis L.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly even on a very busy Saturday.

leonard s.  |  First Impressions 
Clasificación:
5.0

Good friendly staffs.

Van C.  |  Overall Experience 
Clasificación:
5.0

Excellent Facility with awesome employees and staff

michael P.  |  Overall Experience 
Clasificación:
1.0

I was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.

montserrat d.  |  Overall Experience 
Clasificación:
5.0

Allways have Excellent service, thank you for everthing

Raul P.  |  Overall Experience 
Clasificación:
5.0

This U-Haul location is my favorite for my storage, packing and moving needs. The staff is great

Cloya A.  |  Overall Experience 
Clasificación:
1.0

tried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.

august l.  |  First Impressions 
Clasificación:
5.0

Thank you for al your help, very professional as allways,

Raul P.  |  First Impressions 
Clasificación:
4.0

We had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.

Stacy B.  |  First Impressions 
Clasificación:
5.0

Keep up the great work!

Kimberly B.  |  First Impressions 
Clasificación:
5.0

The facility is clean, and the staff friendly and efficient

Peyton B S.  |  First Impressions 
Clasificación:
5.0

The overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.

sonny n.  |  First Impressions 
Clasificación:
5.0

UHaul customer service rep had to wait a long time due to website issues. Service could have been faster.

HEMANTH GUJJOLA G.  |  First Impressions 
Clasificación:
4.0

Pretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the

Tony C.  |  First Impressions 
Clasificación:
4.0

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

William O.  |  First Impressions 
Clasificación:
5.0

Shiloh was very helpful and knowledgeable. Gracias.

Stephen T. | Reservación
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