Customer Reviews for U-Haul Moving & Storage at Belair Rd

Clasificación:

2.0

They over charged me for miles I didn’t use

Clasificación:

5.0

Excellent experience

Clasificación:

5.0

N/C

Clasificación:

5.0

Having all of the information stored on the app and I walked in and was out in about 10 + minutes. It was the best!!

Clasificación:

5.0

It's been a long time since I've experienced customer service at this level. The staff at this location bend over backward to help their customers and make the rental experience as smooth and painless as possible. I appreciate all they did for us and will definitely use them, and only them, whenever I need to rent a truck or a van.

Clasificación:

4.0

From my experience, everything was excellent

Clasificación:

4.0

I had already paid U-Haul $126 for the truck and they charge me an additional $113 for what reason I do not know and give me my money back of $113.

Clasificación:

4.0

Very good service Tony was extremely polite and helpful made for a great transaction . Will use this location anytime renting a U-Haul and tell others Thx Mike Ryan

Clasificación:

5.0

Staff was friendly and very helpful from the time I walked through the front door to pick the truck up to the time I returned the truck.

Clasificación:

5.0

Please keep Antoine and the entire crew, they are super excellent. I love their professionalism and how they assisted me with everything. Thank you all. Love Yvonne Pizarro.

Clasificación:

5.0

None needed

Clasificación:

5.0

The customer service is Great 👍🏾 thanks for the convenience of the location

Clasificación:

3.0

i have not received a receipt of the charges when i returned the truck yesterday the 10th of february.

Clasificación:

4.0

She was good but didn’t tell us that the truck had a cracked windshield and that the wheel alignment was off

Clasificación:

3.0

Upon check in the young man who attempted to help me was rude. He did not know his job and made a sad attempt at masking how inept he truly was. I asked the manager to assist me when he was done with the customer he was with. Needless to say, I did report his behavior to corporate. The cleanliness is also an issue. The glove compartments are stuffed with prior customers rental contracts and nothing on the inside has been wiped off. There was a half roll of breath mints in one of the holders. When you do get into the and notice concerning issues, they really do come out and clean up the van, that eats into your time. My point being, why put the vehicles away dirty in the first place? I have mentioned that several times. I am a loyal customer of 3 years, they are not far from where I live and truly friendly, except for that one person. When I rent, I just know to have my disinfectant and cloths in my bag. No place is perfect but a little more effort would certainly be appreciated.

Clasificación:

4.0

ND

Clasificación:

5.0

YOU ALL GAVE EXCELLENT SERVICE!!!! THANK YOU!!! MR. ANTONIO MARTIN GAVE EXCELLENT SERVICE

Clasificación:

4.0

Have a designated area for customers to park.

Clasificación:

5.0

Keep up the great customer service.

Clasificación:

3.0

Gas cap was stuck from the wire that’s on their.

Clasificación:

5.0

Drop off location! I live in Gwynn Oak MD but I picked up items in belair MD which is why I rented from belair. I couldn't do a drop off close to home but there are locations close to me.

Clasificación:

5.0

Good customer relations at this location

Clasificación:

1.0

Truck windshield wiper fluid was low and not coming out to wash window. Passenger side view mirror was broke and inflexible. Headlights did not work unless on high beams. Service was mixed with little wish to be timely or move with haste to get service done. Oh and gas was near empty when received. This location is often a problem for any rental I have and won't go back.

Clasificación:

4.0

I have used U-Haul trucks from this location before and the experience was excellent. I like that it is an easy and fast process to reserve rental through the app. Customer service is always helpful and professional. My only issue this time was the truck I rented wasn't clean and the gas was almost on E. The truck seemed to need maintenance. Whenever I would accelerate it didn't have much speed and the needle gauge would go up to 3. Otherwise I would continue to use this location and recommend to others.

Clasificación:

5.0

Excelente

Clasificación:

1.0

They over charged me after drop off and the gas was at same point when I it the van. Also the attendant at Belair rd ( drop off point) has no customer quality at all keeping such people will only draw the company down.

Clasificación:

5.0

Keep doing what you are doing 👏

Clasificación:

5.0

Nothing. The associate was very friendly, app knowledgeable, and explained to me every detail of what I was signing.

Clasificación:

4.0

The people that work on the evening into the night really helpful and know what they are doing

Clasificación:

3.0

Outside of the truck was dirty, the inside windshield was filthy!

Clasificación:

5.0

Good fast service to safe time and money for renters.

Clasificación:

5.0

The two young men that assistanted me were very helpful to me.

Clasificación:

5.0

The truck door had problem to keep it close a problem with driver seat

Clasificación:

5.0

Inspect equipment before rental.

Clasificación:

5.0

The service was excellent because the service I personally received was above and beyond from the young men and young lady who service the store. They were awesome in everyway.

Clasificación:

5.0

One of the only places to get a trailer. Always helpful and easy to pick up.

Clasificación:

4.0

All was well, Summerville was nice and explained the process quick and easy.

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

4.0

My overall experience we good but the truck didn't have enough leg room while driving and the seats couldn't be adjusted.

Clasificación:

5.0

Possibly the most polite, efficient, helpful staff I’ve ever interacted with at a rental company, U-Haul or otherwise…

Clasificación:

5.0

Nothing, the customer service was more than great.

Clasificación:

2.0

Make sure the equipment that the person ordered is in the truck and the app was so slow.

Clasificación:

5.0

they had just finished hooking the trailer up to the truck when I arrived (finished detailing the truck as well) no time to fill the tank before I arrived. They thought the truck was in a too tight of a spot to pull out. I told them "nope move that vehicle over there thatta way and move this vehicle thissa way and I'll be able to slowly pull ou, watch me". They moved the two trucks elsewhere and I was able to slide my rental outa there. Mike

Clasificación:

1.0

They lied about the mileage they charged me $442 for a truck for a day and a half I will never recommend and I will always talk bad about U-Haul

Clasificación:

5.0

Make it a bit user friendly the system. For new user it is a bit complicated

Clasificación:

5.0

the guys in the shop were very nice and helpful

Clasificación:

5.0

Just continue to give customers the quality service you gave me. Tip top service.

Clasificación:

5.0

Staff was handling there business. There was some problems with the QR codd , but they handled the pressure very well.

Clasificación:

4.0

Nothing that can be done. Small location that's easily congested at times. Average customers expect to be able to pull onto the property when arriving. Driveway too small for that.

Clasificación:

5.0

Super group of people.

Clasificación:

3.0

It was difficult to get a U-Haul. Everything is done. Online was really inconvenient and I sat in the car for 46 minutes. Just trying to book a U-Haul when I was right outside U-Haul location.

Clasificación:

4.0

Move the key pickup box and drop off box to the same location

Clasificación:

1.0

I have rented trucks from U-Haul probably over 100 times and have pick up from every U-Haul facility you can think of. Normally when I pick up a U-Haul truck, I will leave my vehicle at any U-Haul facility and pick up once I return the U-Haul truck which is standard procedure with U-Haul and good costomer service. When I book at Balair road location in Baltimore for a truck I was not informed that my truck will be towed away. However upon returning to drop off and pick up my vehicle, it was towed away across the town And I had to pay 480$ before collecting my vehicle. At the same time, they were other costomers car's that were parked at U-Haul facility. So why was mine towed away and not all the Other vehicles that didn't have U-Haul on them??? I have evidence to prove that they were other vehicles Parked at the facility not belongin to U-Haul and were not towed away. Again this is my first time renting at Balair road location and this is my first time to have my vehicle towed away from a U-Haul facility which has cameras and the manager admitted to me that he saw how I packed my vehicle and pick up a U-Haul truck. Not like he couldn't figure out if the vehicle belongs to a costomer or not because cameras showed when I came in and pick up a U-Haul truck. So all I want is the 480$ return to me. People working at this location need to be questioned for collaboration with the towing company to scan U-Haul costomers

Clasificación:

5.0

There's nothing to improve everyone at that location was excellent and amazing and went above and beyond to help me and to make sure I was safe I will be returning to that exact location at 4650 Belair Rd Baltimore, MD 21206 I can't remember the guy's name who helped me out but he was a black heavy set guy wet dreads I believe and he was amazing I will be returning very soon to rent a vehicle again just because of him he was amazing no complaints from me Love Miguel Keith Anderson

Clasificación:

3.0

I was disappointed amongst the other customers there you have to use an app in order to rent a truck this is not user friendly for the people that are not computer savvy and phone savvy

Clasificación:

1.0

Me cobraron extra por el gas, use el camión por 22 millas y le metí 4.5 galones de gasolina y todavía me cobran extra por q faltaba gas, no es justo es un abuso

Clasificación:

4.0

Lower your price rate for when an extension is need for less than hours. For at least half of the $48.00 original 8hrs. Fee

Clasificación:

5.0

Continue to provide excellent customer service

Clasificación:

5.0

N/C

Clasificación:

2.0

Since staff aren't supposed to provide counter service, there should be a sign to that effect, and detailed info provided on how to book a UHaul. When one tries to reserve a van online, one should be told that it is not possible to reserve the van online nor in person and that one has to have a cellphone handy upon arrival and click on the QR code to reserve the van upon arrival. Staff was rude by just telling me to click on the QR code.

Clasificación:

1.0

Get new employees they were rude and disrespectful 😑

Clasificación:

2.0

Thanks. Need a larger storage and should have received 1 month free storage. Since I rented a truck from your facility. Please contact me at drowusu3@aol.com to address this.

Clasificación:

1.0

Rodent droppings every time I went in the storage facility, including the day I moved in (was not clean when I moved in my things). The sliding door was broken the last several weeks of the time I rented, which made moving out extremely difficult (was told that GM would come and open it for me but he never showed, despite being "five minutes away."), and sliding door was locked the rest of my time there (employees did not unlock during office hours). Overall filthy and felt like I had to clean/decontaminate my belongings once I moved out of storage, despite the rent being raised several times over a year.

Clasificación:

1.0

This storage place auction my stuff off. It has really been a bad situation. I wouldn't recommend this place. They have mice really bad. Mouse shir all over my stuff.

Clasificación:

5.0

Staff was helpful when we realized that the storage rental was not in the same place as truck drop off. They called to see if there was any place more convenient, but when there was not, they explained, and were very friendly. The store was busy on the day I was there, and it seemed like everyone was being helped in a timely manner. Staffed by nice young gentleman.

Clasificación:

5.0

Kudos to the staff at 4650 Belair Road office 💯👍🏾.

Clasificación:

5.0

Thanks for your quality services that I highly appreciated...Please continue to implement good services to your Consumers..I wouldn't hesitate to utilize nor refer others to your rental and storage services...

Clasificación:

1.0

My biggest problem with this place. Is that they auction my stuff off. When my bill was paid so this a red flag to me. Also they never answer the phone at this facility. I've been with them since 2019 move out of state and still was paying bill. I'm not very pleased at all.

Clasificación:

3.0

I was moved out by mistake..had to be moved back

Clasificación:

2.0

Y’all charged both of my card now it’s going take forever for me to get my money back I’m not happy about it

Clasificación:

1.0

I couldn't get help to locate the storage. Still haven't get in.

Clasificación:

2.0

Rat and mice feces everywhere plus the bathroom looked terrible.

Clasificación:

5.0

KUDOS to the management staff

Clasificación:

5.0

No comments. Service was excellent. No complaints

Clasificación:

1.0

The General Manager was very unprofessional. Been loud and hung over.

Clasificación:

2.0

I booked my storage unit on Thursday prior to my move from NC on Saturday, when I arrived at the U-Haul facility they were closing however one young guy still provided me assistance and he is the only reason I did not give on star. No one reached out to me regarding my arrangements and took it upon themselves to rent the storage unit I had reserved to another walk-in customer, and was give a unit that was the size of a tall hall closet that had an obstruction in it so that made it even smaller (unit 1120), when I reserved a unit to accommodate a 1-2 bdrm apt. I read the specifics to not confused things only to be told that "Tony" gave away my unit. So when u had help on Sunday, now is turning into I have to find some help on a Monday because now everyone will be working, or find another storage facility and hopefully it will be close by to not incur any additional charges. This is by far the most frustrating and disappointing experience I have ever had with U-Haul. I may leave another message on tomorrow after I speak with management if they think they about to charge me for additional mileage or a extra day because I now have to find someone to help me during the week and everyone works during the day. Whoever Tony is needs to come unload this truck.

Clasificación:

4.0

While my storage was not well lit, it was incredibly secure. I would rent out another unit at this location, and that may possibly be in June of next year.

Clasificación:

2.0

This storage factory has a mice issue. There was an obscene amount of rat/mice feces when I went to clean out my storage. It was so awful I was anxious about loading the things into my car. There was only one person working the front desk and a line of people. Two others showed up, and took their time logging in to help. They no longer have a share area (this is notated by a tiny note taped to a board full of words- I barely saw it), and also gave incorrect information on how to dispose of unwanted items. I drove over 12 hours to retrieve my items. I arrived on about 3hours asleep. No one in the office was helpful on how to handle the issue and they didn't have a dumpster or area for disposing items. I took me about 1 and a half hours to figure out what to do so I could get back on the road for 12+ hours back home.

Clasificación:

5.0

Thank you!!! For all your help

Clasificación:

1.0

I bought some brand new furniture and stored my furniture in the storage unit until i got a house. Got the house and was excited because i knew i had good and new furniture in the storage unit. I went the the storage unit and found rodent feces everywhere! Everything was damaged, chewed, torn, had yellow/discolored staining or had rat poop on it . Dead bugs were found and there was even a dead animal in there. This was heartbreaking and a HUGE waste of my time and money. Hopefully I'm compensated properly to replace what was lost.

Clasificación:

5.0

The staff was very helpful in assisting me locate my locker

Clasificación:

5.0

Office staff is Amazing, the outside crew is wonderful as well.

Clasificación:

3.0

Waiting to get served is ridiculous very slow but as far as the storage average and the mice is not good. Call an exterminator.

Clasificación:

4.0

The staff was great! Very friendly, knowledgeable, and helpful. I appreciated how easy this process was.

Clasificación:

5.0

I had no issues well satisfied customer

Clasificación:

5.0

The staff and management were all extremely helpful, professional and knowledgeable.

Clasificación:

5.0

Very professional

Clasificación:

1.0

Just bad Service all together

Clasificación:

3.0

other than me still waiting for my refund back from renting a truck i don’t have any problems but if i don’t get my money back within a week then there will definitely be a problem 🙃🙂

Clasificación:

5.0

Alway on point in reliable.

Clasificación:

3.0

Conveniente

Clasificación:

4.0

Storage units available weren't big enough

Clasificación:

5.0

They were most patient with explaining the contact , hours an if I needed anything else very professional an Family friendly thank you very much happy new year

Clasificación:

1.0

Definitely won’t be dealing with this location ever again.

Clasificación:

1.0

I could never get anyone at the location on the phone or any assistance with getting help getting my things. I'm sure they sold my items and never even informed me. This was the worst!!! I lost so much to this storage. I would never use U-Haul again!

Clasificación:

4.0

Our only complaint was the discovery of mice droppings inside of our unit and belongings. Pest control may want to be reviewed for future reference. Gracias

Clasificación:

4.0

Not enough Dolly's/carts available. Ones that was lock in a area where we couldn't access

Clasificación:

2.0

Rented for almost a year. Rat poop in my belongings. Unauthorized charges on my account. Raised rent after only a month being there. You'll never get an actual person from the store on the phone …it is always directed to customer service but they are helpful. Do not rent a locker at this place !

Clasificación:

3.0

Staff was friendly but not knowledgeable about unit availability or the computer system .

Clasificación:

4.0

Although there was a trap there were still mouse terds on my things.

Clasificación:

4.0

I don't like having to use a step ladder for the lockers.

Clasificación:

3.0

Staff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!

Clasificación:

1.0

Very much GHETTO & unprofessional!!!

Clasificación:

3.0

It was okay but I have yet to get confirmation that my unit is checked out on the day I did it.

Clasificación:

1.0

You'll sold my storage by mystake in I'm really mad my things being sold

Clasificación:

5.0

Tyra is a perfect employee she gave me the best costumer service I've ever received. She's amazing

Clasificación:

1.0

Terrible experience i would not recommend at all. Im glad I never have to interact with these people again

Clasificación:

4.0

I don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.

Clasificación:

3.0

The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.

Clasificación:

3.0

Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.

Clasificación:

1.0

Rat infested Staff customer service is trash President of location is trash Continued to bill me for 2 months after I moved out. Would not recommend to anyone

Clasificación:

5.0

The best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )

Clasificación:

4.0

When taking out my stuff there was rat poo on my stuff other that there was no problem.

Clasificación:

3.0

Some of my things had mouse droppings on it

Clasificación:

4.0

Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.

Clasificación:

5.0

This was not a bad run. Thanks for making it easy for me

Clasificación:

5.0

ANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues. When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B'more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup! Give the guy a BIG RAISE! ❤️❤️ The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door. Thanks for listening !

Clasificación:

1.0

DIRTY and !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !!

Clasificación:

1.0

Bad Service bed everything Belair RoadMoravia U-Haul don’t go there

Clasificación:

4.0

Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That's only because there are no large units available. But this location is very convenient for me.

Clasificación:

2.0

Charged my account an extra $100 without telling me

Clasificación:

5.0

Didn't have any issues. I've never had a storage unit before, but I think this one went well.

Clasificación:

2.0

So much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.

Clasificación:

4.0

Would use again

Clasificación:

4.0

Day time hours need more personnel but she was gracious in her Service. I think her name was Teresa

Clasificación:

1.0

I was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn't work. The portable stairs didn't work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I'm force to incur additional charges. Unsatisfied customer.

Clasificación:

1.0

I experienced having mice in the storage unit after a very short period of time. I since moved out.

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

4.0

Was very pleased with the facility and the customer service.

Clasificación:

3.0

The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.

Clasificación:

5.0

Every one was friendly

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

3.0

The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.

Clasificación:

5.0

Good. Serious

Clasificación:

5.0

Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application now

Clasificación:

5.0

Staff was courteous and friendly. I felt safe.

Clasificación:

4.0

Gracias

Clasificación:

5.0

Professional staff Clean facility Great prices,

Clasificación:

2.0

Customer service didn’t help at all They are not professional at all and they don’t help you

Clasificación:

5.0

The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she's there. I Frequent t that location for that reason.

Clasificación:

5.0

Very friendly and helpful staff. I will definitely use this location in the future

Clasificación:

1.0

Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I've payed to keep my things there!