El cliente no dejó un comentario.Lauren M. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Belair Rd
Baltimore, MD 21206
(Belair Rd and Moravia Rd ON STREET PARKING!)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TIBA A.
El cliente no dejó un comentario.Angela S. | Overall Experience
I brought my own sanitary whip to clean the dust. I didn't appreciate having to fill the tank when I paid for it 24 hours but that's policy. As well as having a incorrect invoice that. Barged me for a toll I never went through. Pick up location was unorganized and didn't have the vehicle ready in time.DYNASTY W.
I've been trying to contact someone at the location I pay for boxes and due to me having a family emergency I did not receive them and I forgot not to grab them so I've been calling to get a Refundena B.
Put the money back on card when you return the truckCharlotte H.
Lower the priceBonaparte P.
El cliente no dejó un comentario.Cornell H.
Thanks for a quick and easy check out and return!John W.
El cliente no dejó un comentario.Barbara G.
The employees were so friendly.Ronald W.
El cliente no dejó un comentario.Wanda P.
Never got my email about my return.my only complaintMelissa F.
Thanks for the great customer service folks!Charity P.
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.Percy W.
El cliente no dejó un comentario.DANYELLE W. | First Impressions
I was very satisfied, no improvements needed.Denise C.
They charged me for an after hours fee when I turned it in before they were closed and a day before it was due.Simone R.
El cliente no dejó un comentario.Kyrae D.
El cliente no dejó un comentario.annette B.
El cliente no dejó un comentario.GEORGE S.
El cliente no dejó un comentario.Richard O.
El cliente no dejó un comentario.NATASHA J.
El cliente no dejó un comentario.Cheryle R.
Manager was fast friendly knowledgeableFrank T.
Their customer service is poor. They are rude and do not listen to questions you're asking. They are quick to refer you to the 1800 number instead of helping you. I would not ever refer or use this company again.Shameeka B.
The pick up process was smooth and the gentleman from the office was very helpful and professional. I feel sorry for not being able to rate my experience with a higher score but when returning the trailer I was basically honked out from the location by one of the maintenance guys, before being able to complete the checkout process. Very rude!Paulz S.
They charged my account for their system error.Jamal J.
Never tell a customer to leave key's in vehicle. I got there and that's what I was told to do. I've called and called no one answers. But I get a call saying I locked the keys in trunkCierra B.
El cliente no dejó un comentario.Stanley P.
The store was supposed to be open at 9am employee didn't get there until after 9 store didn't open until 9:30, second employee was late had an attitude. Then it took about 40 minutes for me to get waited on and get the truck. He should've knocked off some money for the long wait.Lisa R.
I was charged for sn item l never received. After the manager was informed that an item l was charged was on my contract. Only after complaining to customer service representative did the manager say he could look on camera and see. So he charges my card instead of looking on cameras. Trifling as a manager. Very unpleasant experience. And my card may still be charged at this moment.MARK S.
El cliente no dejó un comentario.WAYNE P. | Overall Experience
El cliente no dejó un comentario.colin C.
El cliente no dejó un comentario.Shawn P.
El cliente no dejó un comentario.Nya C.
Amber was EXCELLENT!!!! She knew what she was doing and was SUPER nice and Professional!!!! I didn't have to wait long and I was in and out!!! Thank you Amber!!!! You gained a customer for life because of you!!!Qiana Y.
El cliente no dejó un comentario.katrina k. | Overall Experience
Great staffBobbi M.
Thank you guys so muchMOHAMED G.
El cliente no dejó un comentario.Dawn C.
The representative at the store was wonderful. The rental process from mobile to actual vehicle was a disasterKaren L.
You were very good just get more people to assist with people when they come in to cut down on some of the wait time. It did get alittle long waiting to get a truck once at desk it went smooth.helen C.
El cliente no dejó un comentario.Lawrence K.
El cliente no dejó un comentario.jacqueline B.
El cliente no dejó un comentario.donte l. | Overall Experience
Overall the truck was fine but tiny macaronis were in the cargo area and the cab smelled of cigarette smoke.Also I don't like that hand trucks are set into the wall so if you don't need a hand truck,but do need every inch of space,you have to take out the hand truck and thus get charged for it.But I was happy overall with the rental.Bill H.
Customer Service is not only essential but crucial to continued patronage. Talking AT a customer instead of TO a customer is very unprofessional. Explaining terms and conditions is one thing but being argumentative and condescending is an entirely another ordeal. Without truck rentals, the staff would be unemployed. 31 years of utilizing this location and have never been experienced this. Aside from the Caucasian rep the other staff were hospitable. She needs to have some remember who you work for other than the one who franks her paycheck. The customer and the experience matter. Review went from Excellent to average because of that one rep.Janet Terrell J.
I don't have any complaints, my entire process from start to end was very courteous and, professional. I would definitely recommend this location again to anyone in town, out of town and, across town and, I would use this location for my own moving needs againâ€¦Tavon R.
The dolly rented was broken and with out the straps used to hold an object to it. The sign said $10.00 daily, the invoice costed it at $12.00. The trailer was extremely muddy and dirty on the outside. It was parked in the parking lot's most difficult place to just pull it out. THERE WERE OTHER TRAILERS THERE!!!!! The original pick up date needed to be changed, the new information was sent incorrectly twice!!!!!Calvin N.
better signage. communicationRichard N.
And I'm doing good enough now you don't got to really change nothing but the veins the guy had a special cards for the vans that's about itjames L.
El cliente no dejó un comentario.Melissa T.
Well the truck had engine light on and breaks were not holding well, also it stalled twice. When I returned the truck I was met with hostile behavior. Really I can't blame employees at this point something is wrong in the company that's why employees mistreats customers.Seth L.
El cliente no dejó un comentario.JOSEPHINE P.
El cliente no dejó un comentario.TRINA G.
the first young lady gave me wrong information about the unit then took me to a unit she couldn't even open cause her nails were to long she then left me waiting for almost a 1/2hr only to leave & passed me to someone else ..i was quite annoyed..now he was great got it done & inform me of everything he saved the day and this store cause I was prepared to give a aweful review..the young lady needs to be trained over..I think the youngman name was Antonio..the young lady made me so annoyed I forgot her name...I dont want to be mean but I wouldn't tell anybody to use this store cause she is not very efficient...but the young man was great but he can't do it by himself...Katrina K.
I tried to be a nice as possible but these people behaved like some kind of I don't care type of humans. I told the last that it was my first day doing the haul renting business she had little to say. My paper work explained they I supposed to find everything together since I paid for them but there was nothing ready in place. The truck I was given had a driver seat somehow bent I had to keep constantly trying to stand to avoid falling one side while driving. And more unprofessional behaviors. I think the company might behind the behavior of their employees.Seth L.
El cliente no dejó un comentario.Robin C.
El cliente no dejó un comentario.EARL B.
El cliente no dejó un comentario.kasi P.
El cliente no dejó un comentario.Addie R.
El cliente no dejó un comentario.Teesha P.
Keep up the great work fellas! Definitely love the team's positive energy and awesome customer service TANYA B.
El cliente no dejó un comentario.Linda C.
i showed the guy pictures if gas before and it was literally higher when i returned they still charged me more for gas. because the paper was in correctMarcus S.
Not the best location to be at night. Office was closed so can't give feedback about the staff. Drop off was easy though.Ashley C.
The vehicle that was given to us had a slow leak in the tire . Therefore, we had to keep putting air in the tire. Which was very annoying and inconvenient. Very disappointed. The vehicle was clean. Don't give me a vehicle with a tire that keeps going flat. I use to get some pretty good rentals from this site. ¿Qué sucedió?Bruce B.
Service was surprisingly fast. I was able to get the vehicle the same day in time to finish the work within 4 hours. GraciasMARCIA M.
El cliente no dejó un comentario.Melinda M.
El cliente no dejó un comentario.Ben Y.
El cliente no dejó un comentario.tausha B.
Very nice people!Alexus B.
The gentleman working alone, was amazing. He was efficient and was very helpful. Raise!!Dino L.
El cliente no dejó un comentario.William P.
I come here often for my trucks and everyone is helpful and pleasant especially Antonio....make him the GM.Bernard F.
Everyone was very hpful and courteous.vivian A.
Excellent customer serviceLinda M.
service is slow, unprofessional, and all the dashboard lights are onBRITTANY J.
Very helpfulDavid M.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.SHMAYAH M.
Definitely won’t be dealing with this location ever again.JOSHUA S. | Overall Experience
I could never get anyone at the location on the phone or any assistance with getting help getting my things. I'm sure they sold my items and never even informed me. This was the worst!!! I lost so much to this storage. I would never use U-Haul again!BreAnna D. | Overall Experience
Its was 2 associates. Both outside. Expect that 1 would be at counter as they see customers approachDaronda M.
El cliente no dejó un comentario.Kyle L.
Our only complaint was the discovery of mice droppings inside of our unit and belongings. Pest control may want to be reviewed for future reference. GraciasStarr R. | Overall Experience
Better customer service, I felt that the conversation between the staff was unprofessional and a little like a reality show.Denise C.
Not enough Dolly's/carts available. Ones that was lock in a area where we couldn't accessShuanee B. | First Impressions
El cliente no dejó un comentario.KENYAN S. | First Impressions
El cliente no dejó un comentario.Grant M.
El cliente no dejó un comentario.ELISSA J.
The location was fine, but prior actually getting through to the store, Uhaul made two incorrect reservations. Nobody compensated me for all those issues. The return after hours process was not user friendly. I also wanted to do a one way, they would not let me do so. This experience was stressful and about 89% very difficult.Ramon B.
El cliente no dejó un comentario.Sherwanda S.
El cliente no dejó un comentario.Michelle C. | First Impressions
El cliente no dejó un comentario.Gregory B.
don't charge them for gas they didn't useAaron F.
Charging someone for gas after they already filled the gas past the return level, charging for extra mileage and then failing to correct the issue is despicable. I have been utilizing uhaul since 2003 and have never had these issues. I have always filled the gas levels past the required amount. Then the employees are cursing behind the open door and throwing objects behind the counter. Never again! Fire them all!Ineka W.
Someone at the location stole my phone out of the truck I rented and put it another truck and I tracked the phone showing it was still at the facility. No one offered to review camera footage. I found the phone in another truck by using the find my iPhone sound. I walked around the lot and heard it beeping in another truck, it was wrapped in paper and hidden under the seat.Alexis K.
I am never going back to that location. I waited in line for 25 minutes and I was the 3rd customer. The truck I was given driver side door was rattling and I expected the glass to break any minute. The passenger door needed to be slammed closed 3 times before the â€œpassenger door openâ€ light went off. Felt like that truck needed new shocks and they needed to be replaced. The customer service staff were condescending. I will be hesitant to use Uhaul again after this experience. I actually wanted to try Penske, but a relative wanted to go to Uhaul.Martin W.
Uhaul has always been my first choice.angela C.
Given misinformation which lead to double charge. I'll never use uhaul services again.Resheena E.
El cliente no dejó un comentario.Jonathan H.
Nothing at this time.Robert E.
El cliente no dejó un comentario.Sherrel P. | First Impressions
uhaul website for drop off completely sucks. Totally crappy experience after long drive. Site reps were cool.Brett L.
Kudos to the manager a job well done. Wouldn't change anything. No long wait rental went smoothly.Bobbett B.
I'd like someone to reach out about my experience. I work in customer success and was very impressed with your mobile onboarding but my interactions were miserable. My reservation was updated without my knowing, I was told it would save me money (it didn't), and when I escalated to a scheduling manager they handled it poorly. The rep that answered my questions initially, Fred, was helpful and had great tone. The manager he moved me to was abrasive and inflexible when I tried to seek solutions. I'd like to file an objection to my charges as she recommended.Sean S.
Smoothly run operation!Damond C.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Devin B. | Overall Experience
El cliente no dejó un comentario.Silvia H. | Overall Experience
Rented for almost a year. Rat poop in my belongings. Unauthorized charges on my account. Raised rent after only a month being there. You'll never get an actual person from the store on the phone …it is always directed to customer service but they are helpful. Do not rent a locker at this place !BRIANA B. | Overall Experience
El cliente no dejó un comentario.IMELDA N. | First Impressions
El cliente no dejó un comentario.Danielle R. | First Impressions
El cliente no dejó un comentario.Zina B. | Overall Experience
Staff was friendly but not knowledgeable about unit availability or the computer system .Tanea C. | Overall Experience
Although there was a trap there were still mouse terds on my things.bonita f. | First Impressions
I don't like having to use a step ladder for the lockers.THOMASINA J. | First Impressions
Staff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!Brad T. | Overall Experience
Very much GHETTO & unprofessional!!!Tatiana B. | Overall Experience
It was okay but I have yet to get confirmation that my unit is checked out on the day I did it.Jenise L. | Overall Experience
You'll sold my storage by mystake in I'm really mad my things being soldrobin j. | Overall Experience
Tyra is a perfect employee she gave me the best costumer service I've ever received. She's amazingLeyontae C. | First Impressions
El cliente no dejó un comentario.Tyrone A. | First Impressions
Terrible experience i would not recommend at all. Im glad I never have to interact with these people againsierra p. | Overall Experience
El cliente no dejó un comentario.Danyelle W. | Overall Experience
I don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.Geneva A. | First Impressions
The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.MICHAEL B. | First Impressions
El cliente no dejó un comentario.Chanel K. | Overall Experience
Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.TONYA K. | First Impressions
Rat infested Staff customer service is trash President of location is trash Continued to bill me for 2 months after I moved out. Would not recommend to anyoneDeshawnda J. | Overall Experience
El cliente no dejó un comentario.robin h. | First Impressions
El cliente no dejó un comentario.Sonetta G. | First Impressions
The best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )Nannette H. | Overall Experience
When taking out my stuff there was rat poo on my stuff other that there was no problem.Khadijah J. | Overall Experience
Some of my things had mouse droppings on itnichole r. | Overall Experience
Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.Cynthia H. | First Impressions
El cliente no dejó un comentario.Tracey K. | Overall Experience
El cliente no dejó un comentario.Jennifer P. | First Impressions
El cliente no dejó un comentario.Amdrio G. | Online Move In
El cliente no dejó un comentario.Danielle G. | Overall Experience
This was not a bad run. Thanks for making it easy for meCarla S. | Overall Experience
ANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues. When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B'more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup! Give the guy a BIG RAISE! ❤️❤️ The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door. Thanks for listening !Nannette H. | First Impressions
DIRTY and !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !!Shaurese D. | Overall Experience
Bad Service bed everything Belair RoadMoravia U-Haul don’t go thereeddister c. | First Impressions
Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That's only because there are no large units available. But this location is very convenient for me.Yolonda M. | First Impressions
El cliente no dejó un comentario.Stephanie N. | Overall Experience
El cliente no dejó un comentario.Hunter t. | First Impressions
Charged my account an extra $100 without telling meMICHELLE H. | First Impressions
Didn't have any issues. I've never had a storage unit before, but I think this one went well.Giovanni E. | Overall Experience
El cliente no dejó un comentario.kim j. | Overall Experience
So much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.Myra S. | Overall Experience
El cliente no dejó un comentario.pamela t. | First Impressions
El cliente no dejó un comentario.pamela t. | First Impressions
Would use againcynthia w. | Overall Experience
Day time hours need more personnel but she was gracious in her Service. I think her name was Teresacynthia w. | First Impressions
El cliente no dejó un comentario.Earldean A. | First Impressions
El cliente no dejó un comentario.Mason Z. | Overall Experience
El cliente no dejó un comentario.Latoya M. | Overall Experience
I was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn't work. The portable stairs didn't work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I'm force to incur additional charges. Unsatisfied customer.Tonya F. | Overall Experience
I experienced having mice in the storage unit after a very short period of time. I since moved out.Robin W. | Overall Experience
El cliente no dejó un comentario.Angel Rafael S. | Overall Experience
Extraordinario servicio al clienteBrian J. | First Impressions
Was very pleased with the facility and the customer service.ROBERT W. | Overall Experience
The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.Erica M. | Overall Experience
Every one was friendlyErica M. | First Impressions
Extraordinario servicio al clienteRico D. | Overall Experience
The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.Kim A. | Overall Experience
Good. SeriousRico D. | First Impressions
Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application nowMelanie S. | Overall Experience
Staff was courteous and friendly. I felt safe.Linda C. | Overall Experience
Graciasleo c. | Overall Experience
Professional staff Clean facility Great prices,HYWEDA T. | Reservación
Customer service didn’t help at all They are not professional at all and they don’t help youFARDIN A. | Overall Experience
The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she's there. I Frequent t that location for that reason.YOLANDA W. | Reservación
Very friendly and helpful staff. I will definitely use this location in the futurecharles d. | Overall Experience
Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I've payed to keep my things there!DYAMON b. | Overall Experience
I didn't like the fact that it wasn't 24 hour access you had to pay extra,I believe that should be a given. Also I noticed some mouse infestation because I found some mouse dropping's on my belonging.india c. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!