Comentarios de los clientes para U-Haul Moving & Storage at Beal Pkwy

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Beal Pkwy

Clasificación general:

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LORI H.
Clasificación:

The young man that waited on me was very friendly.

Charles G.
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El cliente no dejó un comentario.

Caroline G.
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El cliente no dejó un comentario.

Gina S.
Clasificación:

El cliente no dejó un comentario.

ROLAND G.
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El cliente no dejó un comentario.

Clifford C.
Clasificación:

My only complaint is that the rental process took WAY TOO MUCH TIME. I had to do a long list of things myself using my cell phone connected to the internet. I am 75 years old and do not need to do all that malarkey. I should be able to give the clerk my drivers license and credit card and be gone in 15 minutes. Instead I wasted an additional half hour of my time (45 minutes total) that I needed to be loading the trailer. You folks at corporate need to change this procedure!

Laurence B.
Clasificación:

El cliente no dejó un comentario.

Douglas K.
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El cliente no dejó un comentario.

Michael R.
Clasificación:

Just keep doing what you are doing

kim B.
Clasificación:

El cliente no dejó un comentario.

Nathan W.
Clasificación:

More customer service rep s

William V.
Clasificación:

El cliente no dejó un comentario.

cory r. | Overall Experience |
Clasificación:

Office staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.

James K.
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El cliente no dejó un comentario.

Mark T.
Clasificación:

El cliente no dejó un comentario.

BARBARA S.
Clasificación:

El cliente no dejó un comentario.

Gregory R.
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El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Danice P.
Clasificación:

I like this u-haul location they are always so friendly and always have what is needed.

roger L.
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El cliente no dejó un comentario.

Brian G.
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El cliente no dejó un comentario.

CAROLYN T.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

In and out, no fuss, no problems.

Paul S.
Clasificación:

Everyone was extremely helpful and pleasant to speak with.

WILLIAM H.
Clasificación:

More vans. Staff was very nice and explained everything needed to know. Thanks for the help William

LUCIANO D.
Clasificación:

Superb service provided by the U-Haul associate. He was friendly and went extra mile to offer the best service.

Gina B.
Clasificación:

Great customer service. Easy check in and turn in process. Definitely recommend this UHaul location.

STEPHEN A.
Clasificación:

Employees didn't seem like there was any rush to doing anything. After a while they we t outside and hooked up the trailer to my truck. Then we came back in. The guy said he forgot to get the number and went back out to get it. Then when he came back, looked at computer and said he forgot the other numbers, then went back to trailer again. Then, this time when he came back he began having a conversation with another employee about my trailer had never been checked back in and they didn't know what to do. Said they were afraid to check it back in as it might charge the woman who turned it in too much. So, at this point, they say they're going to have to give me a different trailer. So, I go outside again, have to help the employee move a trailer out of the way to get to the new trailer and he hooks it up. Then he says, just pull up and park by the door and I'll bring your paperwork out. So I pull up and park. Then, after 10 minutes, he comes out and says, "Oh,, I thought he was done. You'll have to come in to finish your contract." I don't think a scene from a comedy movie could compare to their ineptitude and lacking of caring.

ray H.
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El cliente no dejó un comentario.

Maurice R.
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El cliente no dejó un comentario.

KIESHA S.
Clasificación:

Killer staff, and even better management. A++ Service.

ULISES G.
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El cliente no dejó un comentario.

LARRY S.
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This was extremely easier and cheaper than I expected.

WILLIAM P.
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El cliente no dejó un comentario.

LORENE W.
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What a relief to have these folks during an already stressful move! They make sure we had everything we needed and went above and beyond expectation. Pick up was quick and drop off a breeze. Much appreciated, thank you.

lynn Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JAMIE A.
Clasificación:

El cliente no dejó un comentario.

Kevin G.
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El cliente no dejó un comentario.

Robert T.
Clasificación:

The location is great employees were very helpful and understanding. My only issue was with the mobile pick up app. It was very glitchy and took to long to do it. 3 other customers were in and out with equipment before I was with the mobile pickup which should be faster. The app kept glitching wouldn't let me add photos. Which is essential in the process.

Teresa W.
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El cliente no dejó un comentario.

Jason B.
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El cliente no dejó un comentario.

David F.
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El cliente no dejó un comentario.

ERNESTO F.
Clasificación:

The gentleman that rented me the truck was very professional and polite. The gentleman that accepted the return was quick and professional. Inwill use this location again.

Heather S.
Clasificación:

As a military family who has moved 5 times, we always used Penske and never had an issue. I decided to try UHaul and will never do that again. First of all, I was charged for an additional 50 miles without permission. I knew I would be charged .40 cents per additional mile and was okay with that. She added more mileage than I would need and charged me for it. Second of all, the mileage and gas was registered wrong on paperwork when picking up the truck. I had to have it corrected before leaving off of the lot. I wonder how many people would not notice, not have it corrected, and be charged more that way. Third of all, it rained inside of the top cabin of the truck. I had to mop it and hope that nothing was damaged.

daniel M.
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El cliente no dejó un comentario.

ALPHONSO D.
Clasificación:

El cliente no dejó un comentario.

HOLLIS W.
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El cliente no dejó un comentario.

Tamesha O.
Clasificación:

Not this locations fault but I have spent over $10,000 over the last few years with U-Haul and always been well under the mileage and day allotment but this trip was over mileage by $90 and they don't want to do anything about.it. Therefore they have lost a loyal customer for life. Bad business sense!

Paul T.
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El cliente no dejó un comentario.

aa M.
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El cliente no dejó un comentario.

james M.
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El cliente no dejó un comentario.

aa M.
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El cliente no dejó un comentario.

ZACHARY S.
Clasificación:

Truck wasn't ready at reserved time. Waited an additional 45 minutes from reservation.

Rewaz C.
Clasificación:

El cliente no dejó un comentario.

Mary P.
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El cliente no dejó un comentario.

Dieter B. | Overall Experience |
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El cliente no dejó un comentario.

charles K.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

ALFRED B.
Clasificación:

Very helpful.

Teresa C.
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April is the best!! Very knowledgeable and will and did go over and above to make your move smooth!! You are the best!!

RICHARD D.
Clasificación:

Seamless operation. Extremely courteous and professional staff. In and out in minimum time. Would definitely use again

Jerry D.
Clasificación:

El cliente no dejó un comentario.

Stephen D.
Clasificación:

Outstanding facility and great owners.

MICHELE W.
Clasificación:

This was a local rental the man who checked me out tall black gentleman w a mask that reads Brazil. Can't recall his name but should be on my paperwork. He told me if we went over the 1/4 mark when putting in gas that it would be credited to my account. We just dropped their Uhaul off and we were not. I looked at the receipt in my email and called the Beal Pkwy location and spoke to Jenny. She said they do not credit gas and I said that is what I was told. She tried to argue and say that is not what your contract says. Snooty remarks like that are unacceptable in a place of business. I asked to speak to a manager. She said she's helping another customer what's your number she can call you back. I said no, I will hold. She said no, she will call you back. This was not about the extra gas and reimbursement that I was told I would receive upon return. This is about the unprofessional way the employees of this store first lied and then handled the situation. My family rents from this location on a regular basis and not the usual treatment we encounter there. Please do better

SERENA H.
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El cliente no dejó un comentario.

Dale S.
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El cliente no dejó un comentario.

Douglas J.
Clasificación:

Our experience was excellent. No recommendations for improvement. See comments above regarding this location. In sum, a flawless experience with no surprises. Thank you!

Cinthia D.
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Wet helpfull employees! Fast and friendly!

CHarles J.
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El cliente no dejó un comentario.

bashar T.
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Thanks very smooth pickup and dropoff and no issues with the truck.

Jennifer Y.
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El cliente no dejó un comentario.

John J.
Clasificación:

Great!

LEONARD DUANE S.
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El cliente no dejó un comentario.

MICHAEL S.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

Edward C.
Clasificación:

Also excellent service and staff!

Scott W.
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El cliente no dejó un comentario.

Jeffrey R.
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El cliente no dejó un comentario.

Douglas S.
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El cliente no dejó un comentario.

Jeffrey W.
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El cliente no dejó un comentario.

MARION F.
Clasificación:

The reservation system was slow understaffed? Was on hold over 30 minutes to speak with reservationi Agent.

STEPHEN D.
Clasificación:

Outstanding Uhaul facility and well run by the owners.

Tammy H.
Clasificación:

Didn't drop truck off here. It was delivered from my home due to truck breaking down when I got to my location

JAMES T.
Clasificación:

Truly outstanding!! Was in & out within 5 minutes. Colin was great!!

MARCUS H.
Clasificación:

We rented a tow dolly. Our car did not fit on the dolly. The tires wouldn't clear the strap hooks. Had we been able to clear the strap hooks, the wheel wells were too deep to accommodate the front end air dam of the car. Unfortunately, the shop was closed by the time we gave up on making the tow dolly work, so it was returned the next morning. I explained to the employee what happened and asked for some reduction in the rental since the tow dolly was rated to hold our car and wouldn't. I was told that it should have worked, so no refund was available.

Nicholas H.
Clasificación:

Needed a trailer at the last minute. No problems with checkout or rental process. Turn in was smooth and efficient also. Will use this location again.

James S.
Clasificación:

The auto transport trailers need to be checked out better. The one I rented had broken tire down strap. I was just lucky I had strap that I could use. Didn't see it till I loaded car onto it. Would have gone back but I was trying to get out of town before Sally got there. Reserved it a week ahead of time.Just sloppy checkout and maintenance.

Fred W.
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El cliente no dejó un comentario.

Marla C.
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El cliente no dejó un comentario.

BOBBIE S.
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El cliente no dejó un comentario.

WILLIAM M.
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More counter help! Your guys did an awesome job!

Mark B.
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The two guys that met me were friendly and inviting. They took care of me quickly. I told them about the trailer lights not working properly ... they investigated and showed a real interest in fixing the problem.

Tim M.
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El cliente no dejó un comentario.

Mark G.
Clasificación:

There are several U-haul locations in the area which would have been equally convenient but I used this facility to return a vehicle and car dolly when I moved to this area two years ago. Because they were so efficient and friendly at that time I chose to rent from them now. I was not disappointed as they were courteous and organized. My appointment was at 7:00 when they opened and they opened the doors precisely at that time.

Michael K.
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El cliente no dejó un comentario.

Idalia A.
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Great service!

Kristopher P.
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El cliente no dejó un comentario.

Ronald W.
Clasificación:

Very helpful personnel. Everyone was excellent.

Pedro S.
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El cliente no dejó un comentario.

Dustin W.
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El cliente no dejó un comentario.

Marlene B.
Clasificación:

The gentleman that rented us the uhail was amazing I highly recommend this place he was very professional and kind I will definitely use your services again because of him

Suzanne D.
Clasificación:

Awesome customer service. Quick & friendly.

Leslie J.
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El cliente no dejó un comentario.

julie o. | Overall Experience |
Clasificación:

I left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel secure

Dieter B. | First Impressions |
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Price service relation is excellent

Swinston A. | Overall Experience |
Clasificación:

April the manager was awesome.

jorge c. | Overall Experience |
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Altamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.

kevin r. | First Impressions |
Clasificación:

Good people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employee

Eric E. | Overall Experience |
Clasificación:

Great, professional staff. Very accommodating and very good communication!

Sean H. | First Impressions |
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Easiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!

Gary A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MIKE P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert C. | First Impressions |
Clasificación:

Worst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.

Robert C. | Overall Experience |
Clasificación:

The lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.

jennifer v. | Overall Experience |
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El cliente no dejó un comentario.

Kevin F. | First Impressions |
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Justus was the most professional and helpful person I’ve worked with in a long time. Truly a pleasure to do business with and a great asset to your team.

Michele M. | Overall Experience |
Clasificación:

Customer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn’t happened. I will never use this place ever again!

Richard O. | Overall Experience |
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The staff was very friendly and helpful!

SHERYL R. | Overall Experience |
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The manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.

john m. | Overall Experience |
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El cliente no dejó un comentario.

Mitchel M. | Overall Experience |
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April and the staff were amazing. Any issue was corrected immediately and efficiently.

Debra R. | Overall Experience |
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The staff was amazing and extremely customer friendly.

Laura C. | Overall Experience |
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El cliente no dejó un comentario.

Laura C. | First Impressions |
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El cliente no dejó un comentario.

George T. | Overall Experience |
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El cliente no dejó un comentario.

David M. | Overall Experience |
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El cliente no dejó un comentario.

Clara O. | First Impressions |
Clasificación:

First to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.

Sandy R. | First Impressions |
Clasificación:

Staff was really helpful

Jillian I. | Overall Experience |
Clasificación:

From the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.

Tom E. | Overall Experience |
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I'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.

Jessica E. | First Impressions |
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The staff was extremely helpful and my storage rental went smoothly.

Jillian I. | First Impressions |
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The customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of retur

Charles G. | Overall Experience |
Clasificación:

I wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100% servive connected disabled veteran and only get paid once a month. Was draw negat

JESSE F. | Overall Experience |
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Everyone was friendly and tentative to the customers.

Tom E. | First Impressions |
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n/a

Cody D. | First Impressions |
Clasificación:

Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.

Tom L. | First Impressions |
Clasificación:

I did already. Please stop the emails!!

MARCUS H. | First Impressions |
Clasificación:

Everyone went above and beyond to accommodate our particular needs. I couldn’t have asked for better service.

RYAN T. | Overall Experience |
Clasificación:

Incredibly helpful and accommodating throughout the entire rental process.

daniel m. | First Impressions |
Clasificación:

Customer service was outstanding.

Kevin S. | Overall Experience |
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Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.

matthew k. | First Impressions |
Clasificación:

Great place, helpful staff

Jennifer G. | First Impressions |
Clasificación:

the people there are very nice and helped me out in getting a storage unit . they have great customer service skills

james m. | Overall Experience |
Clasificación:

Just nice friendly people who got the job done.

Hector R. | First Impressions |
Clasificación:

The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!

Louise S. | Overall Experience |
Clasificación:

Great

Thomas H. | First Impressions |
Clasificación:

The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water

Carla T. | Overall Experience |
Clasificación:

The staff was super friendly. The girl that help me with my drop off was amazing...

Jessica F. | Overall Experience |
Clasificación:

The staff was extra helpful and efficient upon check in and check out.

Melvin H. | Overall Experience |
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The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.

Jeff P. | Overall Experience |
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Thanks

Sean W. | Overall Experience |
Clasificación:

Lights in unit would be nice. Otherwise excellent!

John C. | Overall Experience |
Clasificación:

Great place to store your stuff.

SAMUEL O. | Overall Experience |
Clasificación:

Great service.

CAMILLA J. | First Impressions |
Clasificación:

April was Fantastic

JAN F. | Overall Experience |
Clasificación:

Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!

RICHARD W. | Overall Experience |
Clasificación:

April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.

Kimberly C. | Overall Experience |
Clasificación:

Wonderful experience. Thank you.

William F. | First Impressions |
Clasificación:

First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.

Kimberly C. | First Impressions |
Clasificación:

I had an excellent experience. April was accommodating and friendly. Thank you.

NICK G. | Overall Experience |
Clasificación:

April and her staff were very helpful and friendly while walking me through this process.

Debra F. | Overall Experience |
Clasificación:

Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.

brian d. | Overall Experience |
Clasificación:

You all made it a very pleasant experince

Walter K. | Overall Experience |
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Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.

Terry D. | Overall Experience |
Clasificación:

thanks!

joe m. | Overall Experience |
Clasificación:

The staff were extremely helpful and I would use them again.

Melvin H. | Reservation |
Clasificación:

Great Staff, Good Location and Secure Site

Esmeralda S. | Overall Experience |
Clasificación:

Already placed a review.

Others of D. | Overall Experience |
Clasificación:

Staff was so understanding and helpful!

Chandra W. | Reservation |
Clasificación:

The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!

DOUG J. | Overall Experience |
Clasificación:

Thanks

Debbra M. | Overall Experience |
Clasificación:

EVERYONE was very friendly. I will recommend your services in the future for myself and others.

ANDREW H. | Overall Experience |
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This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.

Kaylen W. | Overall Experience |
Clasificación:

The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait

Jonathan T. | Overall Experience |
Clasificación:

Savannah picked up and dropped of my uboxes and did an awesome job!

Jovan P. | Overall Experience |
Clasificación:

The place was great for my storage needs

Leslie T. | Overall Experience |
Clasificación:

*

Triston R. | Overall Experience |
Clasificación:

There was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)

Lee M. | Overall Experience |
Clasificación:

The staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.

JAMES F. | Overall Experience |
Clasificación:

never had any issues

TROY W. | Overall Experience |
Clasificación:

April and Team Crew Very Awesome Job!! Keep Up the outstanding support!! Thanks Again, Troy Williams

Pamela B. | Overall Experience |
Clasificación:

There was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.

David L. | Overall Experience |
Clasificación:

This was my second time using this facility. The staff is friendly and the place is great! I would use them again.

VICTORIA E. | Overall Experience |
Clasificación:

This is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised

Jared P. | Overall Experience |
Clasificación:

Storage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!

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