When I went to pick up the truck, customer service was excellent. However the truck was very dirty and I was able to get a different truck. That being said, the second truck literally had zero gas so had to drive to the gas station on fumes to fill up. The truck worked well for what I needed. On the return, it was a total disaster. There were only 2 customer service people and 8 customers in line. The female customer service person could not speak English, did not understand what the customers were telling her and did not know the computer system. It was extremely hard to understand what she was saying. She was helping the customer in front of me but couldn't and the customer had to repeat the process from the start with another customer service person. When asked what he was putting on the trailer, the customer said a side by side in which the customer service person said that he has no idea what that is and that he couldn't rent him the trailer. Seriously??? The customer then explained it to him as an off road vehicle - the customer service person still had no idea. While this was going on, the customer service people could not find sets of keys for trucks for 2 different customers. It was over 30 minutes to wait for 2 customers in front of me and then I was served. When the female customer service person came with me to the truck she told me that I didn't put enough gas in - even though you could clearly see that the needle was over the 1/4 tank mark. So I said at least 3 times to look at the guage and she finally understood what I was meaning. Uggh not a very good experience returning the truck.Roxanne D.
Customer Reviews for U-Haul Moving & Storage at Barnet Hwy
Coquitlam, BC V3H1W3
(E Of Ioco Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ALEXEI O.
There was an indicator on the dash that the tire pressure was low. I would think when the vehicle is checked in that would have been noted and addressed for the next customer. All of the staff we dealt with were friendly and professionalMark R.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.ANITA S.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.SARAH K.
El cliente no dejó un comentario.Wynand D.
El cliente no dejó un comentario.Mohammad J.
El cliente no dejó un comentario.Pedro M.
El cliente no dejó un comentario.SEONG L.
Better parkingJohn P.
El cliente no dejó un comentario.BLAKE W.
El cliente no dejó un comentario.Guillaume D.
I had a 9 am pick up appointment and I expected to have the van ready and the dolly I rented to be ready, It took 45 minutes for them to give me the van and I discovered the dolly I rented was not in the van. I wrote an email to the General Manager and no response yet, which I sent on Jan 7th, today is Jan 12th, when I phoned from my destination to inform the General Manager that the dolly was not in the van on Jan 6th. He informed that he would not charge for the dolly and that 10cents off would be applied to the mileage $1.27/km which was not applied when I received my bill. What terrible customer service!MAI J.
El cliente no dejó un comentario.MICHAEL S.
Great customer service.GODWIN T.
Everything was perfect but the only thing it was not, was the following: the full was indicated as full but was not really full. So I paid 20 dollars of gas for 15 km which it is way too much. At the end, I paid more than expected.Nathalie B.
The app wouldn't work on Android for 24/7 pickup ... very frustrating, but help desk got me through by pointing me to use browser and not apps...suggest discontinuing app if this is the case.Roger S.
Quick serviceSERGIO A.
Your front desk staff were pleasant, however your fleet staff outside taking care of vehicle returns were incredibly rude.Owen C.
El cliente no dejó un comentario.Brian S.
All going goodRakesh K.
New hire (assuming new) needs better customer service skills and communication. Not make customer stand and wait because she isn't asking her co-workers for help. She just stood there until the last jumped in realizing she needed help and not asking. I also corrected the phone number to her and she said it was fine and she fixed it, it didn't so we had to figure out who received the text to verify things. This was for the tow rental. The trailer rental was a way better experience!!!ALLYSHA R.
El cliente no dejó un comentario.Miguel M.
Very friendly, helpful and personable staff at this location. Based on my experience, I would definitely recommend them and use them again if needed.SUSAN S.
Very poor service. I had a reservation for 10 am. I am expecting my truck to be waiting and ready to go. I arrive and there is zero parking on this site for my vehicle. Spent 10 minutes trying to figure out anywhere to park. Then line up inside for service was way too long! Spent 25 minutes trying to deal with an agent. PLEASE!! Add more staffing to your location. This has happened too many times here!! Lastly, I am directed to my rental truck only to find it completely buried in snow. This is not what I am expecting. I am expecting a vehicle ready to go. I spent close to 25 minutes locating the vehicle and then cleaning all the snow off it. I left the yard 55 minutes after getting there. That is terrible. U-Haul should have employees getting vehicles ready to go in the morning for those with reservation times. Frustrating to say the least.Doug N.
hard to find my vehicle; description of location was unclearAvery C.
Gas Tank was 1/16 full. I had to immediately put gas in the vehicle. I didn't appreciate that.Maurizio D.
Know Comments the service was Great ðŸ‘ðŸ¿Corlan W.
It was all perfect. The people working here are wonderful and very nice.PHILIP D.
Update your reservation/scheduling ways. I reserved a trailer for a site, Broadway Street in Poco, get there to only be told the trailer isn't there. My reservation said pick up trailer there. Then I get to ioco location and they didn't have my reservation at all. Overall 1.5 hours just to get the trailer hooked on to my truck. No refund offered, nothing. Horrible experience.MORGAN H.
I hope the person who read this comment is not from PANJAB the front desk were totally awful both there were speaking in other Panjabi language and didn't care about the costumer very weak costumer service please hire from other nationalities as we living in a multicultural country and the whole team were rude.mohammad amin S.
Customer assistance was poor and needs improvementDalton V.
The trailer was in good condition and good size to move my furniture. The door was very hard to open and close . A minimum of maintenance would of do it like oil and door adjustmentMARTIN L.
El cliente no dejó un comentario.Saeed D.
El cliente no dejó un comentario.Xiao L.
u-haul had computer problems and caused long waits. However the staff were concerned as well and did their best to help us through the problem.Keith W.
Pros-electrical connection had to be replaced while on route, Kelowna shop resolved on the spot, very nice! Cons-of for tires pressure varies from 16 psi to 30psi after equipment pickup, becoming client's responsibility to fixGLEB K.
El cliente no dejó un comentario.VIRGILIO S.
Was a cold weather day, locks on key boxes were frozen and windows were frosted. Would help to ensure trucks reserved could be scraped and key boxes are ready.NEAL S.
El cliente no dejó un comentario.ESMAEIL N.
For the winter season, it would be nice if the vehicle windows were scraped clear and provide the vehicle with ice scrapers.Anita S.
El cliente no dejó un comentario.DAVID A.
El cliente no dejó un comentario.Jamie B.
The manager who did my return process was very helpful This is my first time renting dt this location its totally different from other location The manager was nice to dealHarish P.
I was over charged for 11 days.( business rental) I have taken my company business to Hertz, nice new ford transit van for less money,,,and less hastle. Staff were good at uhaul...seemed overloaded In short..nice staff , helpful, but they were stressed from booking,.SIMON E.
The truck the crew had prepared for me had a flat tire. So they changed to a new truck for me which I didn't realize until halfway through the day that it had no license plates on it - front or back. Very sketchy. Also, the check engine light was on the whole time I used the truck. Lastly, the windshield was held in place by tape, which I took a picture of. The crew didn't seem to care about any of these issues when I brought them up upon returning the key. I will never recommend this company anymore.Kris F.
El cliente no dejó un comentario.Parviz S.
El cliente no dejó un comentario.Guy P.
Provide parking for people coming to pick up and drop off your trucks.Dennis F.
El cliente no dejó un comentario.LEWIS A.
A great hastle free service and not expensive.Glenn H.
Car had no yellow tabs on it and are now charging me as if I took the yellow tabs off! Tushar and his customer service rep absolutely terrible customer service. Cannot believe they can try and do this to someone. Will be following up with Homace Martin who they said is the manager to speak with.JORDON S.
Staff was extremely slow and not service minded.Gene I.
El cliente no dejó un comentario.KENNETH S.
El cliente no dejó un comentario.SAMANTHA D.
El cliente no dejó un comentario.JONATHAN L.
I would like someone to call me regarding my terrible experience at UhaulGabriel W.
Don't let people book equipment then tell them it's unavailable!JEROME N.
Overall great service. Only issue was the vehicle I rented had previous front bumper damage and it was hanging there unsafe. Was declared in pretrio inspection but I ended up tying the bumper to safe anywaysBRENT O.
My rental reservation was for 9:30 a.m. I arrived on time only to find a line up of six other customers ahead of me and only one clerk dealing with each new customer. As I waited the line grew longer. I waited an hour before getting on my way.TRACY J.
El cliente no dejó un comentario.SHAHRAM A.
Location was understaffed - took a while to get trailer installed on hitchAHMAD F.
I did the online pick up and drop off and it was great. We had to go back for the furniture pads cause they forgot to give it to us. The truck was a little dirty and needed an oil change but overall best experience I've had with uhaul, ever.Justin S.
El cliente no dejó un comentario.NAHID K.
El cliente no dejó un comentario.Mohammad R.
El cliente no dejó un comentario.GRANT M.
El cliente no dejó un comentario.ERFUN A.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Alexander R.
could use more staff at front deskKenneth B.
All went perfectly to plan. Great service!Anne G.
Truck worked, was relatively clean, and pick-up / return was easy. Staff was busy, but helpful.Matt S.
Don't send survey texts in the middle of the night. Don't pass customer service from department to department. Don't change reservations. Keep lineups less than an hour. Literally anything can be done betterBryan L.
Somewhere to sit ðŸ¤“ðŸ¤“THOMAS B.
El cliente no dejó un comentario.Vincent C.
Sales rep was hurried and uninterested. Did not bother to show me the truck. Spent 5 minites trying to find it. Truck was in much rougher shape than shown in condition pictures. Several dents and scratches. Obvious damage to driver door from previous break in attempt.MANFRED M.
The only thing in respect to the equipment was that the van told me a tire was low and needed air. No big deal as the tire seemed fine for the trip.Joseph H.
El cliente no dejó un comentario.Patrick Chin-Pok L.
El cliente no dejó un comentario.Chi W.
I would be a happy customer if I wasn't charged for another day's rental when returning a truck during office hours. returned at 4:55 - (office closes at 7:00 pm I charged for a returning the next day. Also the truck empty light came on the moment I drove out of the parking lot. That's not cool especially when you tell me it's 1/4 full. The sign in the truck said $25 refund if you clean the truck. I did not get the $25 refund even after returning the truck clean, teh online return I was asked to use did not accommodate that offer.Adrian V.
No concerns with drop offCourtney D.
El cliente no dejó un comentario.Richard L.
Feel sorry for the understaff people working there, they should be pay better so they can provide better cx services, bad experience in langley and here hope never need to use it again. Way too expensive eitherLEOPOLDO F.
El cliente no dejó un comentario.Markus M.
Seal the cargo area, all of our boxes gor wet and soggySasan S.
El cliente no dejó un comentario.Nicole P.
Unorganized. Changed my trailer size and accused me of accident .DEREK A.
Way too tight for driving a uhaulJulian D.
El cliente no dejó un comentario.Stephen G.
Please simply honor your commitments. We rented from U-Haul many times previously, however this time we reserved a 20 foot moving van which was shown as available online. Next day i received a phone call stating not available but we can have a ten foot instead at an alternate location, less convenient, later time which reduced time our staff could work that day and now 2 trips required instead of one thus increasing mileage, and mileage charge per km on contract was significantly more than advertised on website. Vehicle was clean and operated properly but this experience was much less than delightfulDAVID A.
No one contacted me to tell me my cargo van wasn't available for pick up on the agreed upon day. I drove half an hour to the location only to discover it upon arrival. The customer service rep on the phone was very helpful but there is no excuse for not contacting me to make alternative arrangements when they realized my van would not be available.Cynthia M.
It was wonderful to deal with one of the new employee Manleen and she will do Great in her endeavor. The one thing I like in her was her pleasing personality and above all greeting and acknowledging everyone before giving best suitable advice (Tailoring Needs based Selling) . She is an asset to your location or companyJaskaran B.
Truck had a bad smell inside the cab. The truck was not in the best operating condition. Transmission needs an overhaul. Customer service was well below average.Kevin P.
El cliente no dejó un comentario.Lesley D.
I selected the automated check-in procedure but, when I got there, it told me to go to the desk. The lady at the desk had very heavily accented English and, between that, and the covid shield and masking, it was very frustrating trying to understand what she was saying., They also didn't have the vehicle I booked for me. Ended up getting a cube van. Horrible service. In the end, after insurance, mileage, rental, eco fee - I should have just paid the store delivery fee. Total waste of my timeWalter E.
Ensure you have truck key for customer reservation, and if lost due to an after hours check-in, be sure there is a spare key for the truck. Reservation for larger truck changed to a smaller truck due to disorganization. Limited time for moving due to this mishap. No ability to contact local U-haul office, instead directed to Arizona office. As a customer that has rented from U-haul for 3 moves in the past 2 years, this experience has convinced me to take my business elsewhere. The U-haul truck conditions were as follows, seatbelt buckle was missing cover, interior light in cab didn't work, back door was very difficult to open, no moving blankets.Erin H.
El cliente no dejó un comentario.Michelle C. | Overall Experience
The staff was extremely polite and helpful. And for how busy it was I did not wait longNICHOLAS ignazio C. | Overall Experience
The location was high volume and for there only being one person he was extremely efficient. I thought I was going to be hours but signed in within 20minutes of arriving and had convenient access to my storage locker.NICHOLAS ignazio C. | First Impressions
El cliente no dejó un comentario.Mark L. | Online Move In
El cliente no dejó un comentario.Louise B. | First Impressions
El cliente no dejó un comentario.Pamela S. | First Impressions
El cliente no dejó un comentario.Heather B. | First Impressions
Improperly trained staff. Undestaffed. Took 90 minutes to rent a storage locker. Was asked to wait while they helped people who came in after me. Management would not answer or return their calls.William A. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!