Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center

7,398 reviews

8746 W Bell Rd   Peoria, AZ 85382

(623) 974-5446

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(623) 974-5446

8746 W Bell Rd
Peoria, AZ 85382

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Traci R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Excellent and fast service

Dorian T. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
3.0

Sometimes a little slow finding the info on the computer but in all pretty good service.

SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

Ralph B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE R. 
Rating:
3.0

Customer did not leave a comment.

Susan V. 
Rating:
5.0

Customer did not leave a comment.

KIRK H. 
Rating:
5.0

Customer did not leave a comment.

Forrest C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Great customer service and equipment. Only negative is the small footprint of land. Hard to return equipment when there isn't much room. Definitely use this uhaul again tho.

EDGAR E. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
4.0

Didn't go inside. Fairly quick check-in process when it was my "turn in line"

Jonathan G. 
Rating:
2.0

Windshield was covered with dirt and bugs. Fuel tank was almost empty. Self service has been taken to a new sub par level!!!! NO Inspection, NO full fuel tank, NO Thanks

Larry AND L. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY P. 
Rating:
4.0

The reservation system is a mess. Even after giving your credit card you still don';t really know if you have the truck. No one called - we called them. Not really getting a confirmation of the trick, only the reservation, makes it stressful.

VICTOR P. 
Rating:
4.0

Customer did not leave a comment.

Henry O. 
Rating:
5.0

Customer did not leave a comment.

kathy s.  |  Overall Experience 
Rating:
1.0

The way this van was given to me was a crime. Sticky stained floor mats and dashboard from spilled soda, a food container with empty food in it under the passenger seat, crumbs/stains on the seats, etc. I had this for a week rental. I had to take it home and my wife and I scoured this covid infested POS mess... I have pictures if you want to see, but I'm sure no one cares there. Someone needs fired at this location.

MATHEW G. 
Rating:
5.0

Awesome customer service. Thank You

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
3.0

I think the location should start trucks and check them prior to custoner pick up. My truck did not run and had to wait for one being returned to be checked in and ckeaned.

MELANIE H. 
Rating:
5.0

Staff were very professional

Laura L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

KEANNA E. 
Rating:
5.0

Fix the truck I had I wouldn't start when needed

Michael J. 
Rating:
3.0

The scheduling Dept needs to stop over booking. I have rented a 26ft truck 4 times and every time they call me to bring it back early! I rented it and it will not be taken back until my rental is up! Pull your head out of your ass and fix the stupidity!

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Erich V. 
Rating:
5.0

Customer did not leave a comment.

BRADLY K. 
Rating:
5.0

Customer did not leave a comment.

JON M. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

This was the second time I reserved at U-Haul at Grand and Bell, Surprise, AZ. They referred me again to another location because they never seem to have basic moving items on hand. While the Surprise location is very close and convenient, the supplying location is much further away and inconvenient. It seems the Surprise location rarely has the basic stuff, like an appliance dolly, that other sites have. Kind of pissed off, actually. I wish they could get their act together.

RONALD B. 
Rating:
3.0

No one was at customer desk when I went inside. Finally someone came out from back and said very few words and handled the return.

GREGORY BERNARD F. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Basically drove an empty trailer from Arizona to Washington. Could not go faster than 45 without trailer fishtailing. Called UHAUL but not helpful

FELIPE G. 
Rating:
5.0

Love the app, checkin approving equipment photos, and return app process - great job using the app to make this a great experience

Paul T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM U. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Charged me for furniture pads but none were in the truck

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL T. 
Rating:
5.0

Customer did not leave a comment.

Melvin H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP L. 
Rating:
5.0

Fast, friendly service, rental and return was a breeze.

THOMAS M. 
Rating:
5.0

Nothing really everything went smoothly. And also having a gas station right next-door before returning is great.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
1.0

They lied tome about a free months rent. Couldn't figure out when I was supposed to pay my rent even after I tried to go pay it. Then charged me late fees which were later taken off.

JACOB G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Mauro B. 
Rating:
5.0

BEST OF THE BEST

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Easy and quick dropoff and friendly staff

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Trailer was very old and inside was dirty. We moved golf cart. Every t one there was great. Tires were ok. Worked for what we needed. We only went 15 miles.

James S. 
Rating:
1.0

I made a reservation on line and the truck was not available. We had to ago to a different location, way out of our way. The 1 good thing was the service operator at this location gave us additional miles which was greatly appreciated.

Gabriel G. 
Rating:
4.0

Vehicle was dirty on the outside. Inside was clean.

Robert P. 
Rating:
5.0

Used this location twice now, both times great.

Alfred M. 
Rating:
5.0

Great job!

thomas M. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
3.0

Customer did not leave a comment.

JESUS A. 
Rating:
5.0

Customer did not leave a comment.

HARRY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia G. 
Rating:
4.0

The return after hours seemed to be a bit cumbersome, especially at 11:00 at night. I was told to drop the keys off in the dropbox when I returned the truck and found the return experience logging in and taking photos, etc. to be rough at the end of a long day. Otherwise the rental was great.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

WALKER E. 
Rating:
5.0

Exceptional service given by Hunter.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  Overall Experience 
Rating:
2.0

Reservation was made at another facility who did not have equities needed. Told I would need to go to this facility and charges would be discounted. Horrible customer service at both locations. Employees don't care at all. When returning the truck came back to find my car boxed in and very difficult to get out. Overall made my day hours longer than it needed to be. Won't ever recommend Uhaul to anyone.

TRACEY J. 
Rating:
1.0

The people at the locations were excellent. However the interaction I had with your Corporate call center was some of the worst customer service I ever experienced. The arrogance and callousness of the people I spoke to on the phone was monumental. 2 days before my move I was told my reservation (made almost 2 months prior) was not going to be honored. This cause me to lose a day of work, greatly inconvenienced me and messed up a very tight moving schedule. Would I rent from U-Haul again.... NO, because a reservation has no value. If you need a truck to move at a certain time there is no guarantee the truck will be available on the date and time you need.

ANNE M. 
Rating:
5.0

I was slightly worried they would not have my equipment, but they did and they even went above and beyond helping me load my vehicle on the vehicle trailer.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

kathy s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Customer did not leave a comment.

TERESA Y. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Michael made the whole check in process simple and pleasant!!! I highly recommend this location and talk to Michael for all of your Uhaul needs!!

Austin P. 
Rating:
5.0

Michael made the returning process very simple and pleasing!! I highly recommend this location to anyone in need of rental trucks/trailers!!

Austin P. 
Rating:
4.0

Every one was very kind and the customer service was out stranding

KATHY S. 
Rating:
3.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Lower the price. I used your cargo for 2 1/2 hours, drove it 50 miles, it used $30 in gas, then with mileage and insurance on top of the rental that you advertise as "$19.99 Rental", my little errand cost me $95.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
4.0

Customer did not leave a comment.

HEATHER LORRAINE M. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Pull the truck out of its parking spot for the customer. My truck was wedged between two other trucks. I had to fold in the mirrors on both sides of my rental as well as those on the trucks on either side in order to get the rig out.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Jayme M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Love U-Haul!! Can always depend on the customer service and taking the extra effort in making sure my moving requests are satisfied. Tried the PODS once… never ever again!! U-haul took care of me and will always have my business.

tyson P. 
Rating:
5.0

Fast drop off and check out. Easy and convenient.

THOMAS H. 
Rating:
5.0

The guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.

Damian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Who ever help me at Peoria location was amazing definitely recommend requesting him!

ROYCE D. 
Rating:
4.0

Customer did not leave a comment.

JAIE I. 
Rating:
5.0

Easy to get and in and out of the facility.

JIMMY NEAL A. 
Rating:
5.0

Friendly customer service.

HAYDEN K. 
Rating:
1.0

The reservation was made fraudulently under my account.

Lindy O. 
Rating:
5.0

N/A

Juditho Jr G. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
4.0

More cashiers

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
5.0

My original reservation was at 67th Ave. and Bell and things were handled very well from the customer service experience suggested I go to 87th and they handled everything perfectly

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

ODELL WINDIELD P. 
Rating:
5.0

I am happy w the service. Thank you

omar j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jada S. 
Rating:
5.0

Quick and easy rental process and the vehicle was well maintained!

RODERICK M. 
Rating:
5.0

Customer did not leave a comment.

LORI C. 
Rating:
5.0

Great place w friendly,helpful staff!!

CRAIG M.  |  Overall Experience 
Rating:
5.0

Nice employees….. great service

THEODORE V. 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  First Impressions 
Rating:
2.0

I reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.

Jennifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meagan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayme M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Constance W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  First Impressions 
Rating:
4.0

I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.

Sandra C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Victoria K.  |  First Impressions 
Rating:
5.0

I only use U-haul

DARRELL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUSTIN F.  |  First Impressions 
Rating:
3.0

I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your "reservation" system undermined my experience significantly.

Damian S.  |  First Impressions 
Rating:
5.0

They are friendly and help good workers and build office clean and neat not messy..

KENNETH C.  |  First Impressions 
Rating:
5.0

Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.

michael r.  |  First Impressions 
Rating:
5.0

U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.

Michael G.  |  First Impressions 
Rating:
4.0

I love UHaul Airizona on Bell you

ida c.  |  First Impressions 
Rating:
5.0

Very clean & friendly staff

MICHAEL H.  |  First Impressions 
No reviews have been submitted for this location.

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