Comentarios de los clientes para U-Haul Moving & Storage at Arrowhead Towne Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Arrowhead Towne Center

Clasificación general:

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Katrina M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

martin h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Theodore G.
Clasificación:

Trailer I rented was filthy, and would not track cleanly behind my pickup. Cost me at least 2 days on the road with my physical limitations and a poor trailer to truck set up

DEBBIE C.
Clasificación:

I rented a truck from this location and had mechanical issues with it in Sedona AZ. The check engine light came on and it sounded like the transmission was going to drop out of the truck. I repeatedly called road side assistance and after sitting on the side fo the road with no response I contacted another UHaul that was kind enough to let me drop the truck off in Cottonwood. I never drove the truck back, but I believe I was charged as if I did. The manager at the Peoria location was INCREDIBLY rude to me. She seemed to imply that there was nothing wrong with the truck and that maybe I was trying to get out of paying part of the fee. I can assure you, sitting on the side of the road while on hold with your road side assistance is not my idea of a fun way to spend a late afternoon and there was NO way I was driving that truck home through a mountain pass in the condition is was in with the engine light on. I do have the folks that were kind enough to pick me up as witnesses to the entire incident and the condition of the truck. I will never go to this location again. Luckily, I have found a couple of very nice alternatives. I use UHAUL quite a bit for my business. I know that truck rental facilities are very busy right now, but that will change at some point. I hope the Peoria location gets a new manager prior to any downturn. I'm still disputing the charge with my credit card company.

John E.
Clasificación:

When I dropped the trailer off the young lady that helped me was a total jerk rude and confusing and had to deal with I am not sure why When I pulled in she was in a truck mopping it out I waved at her waited a moment then went in the store Then she came in like 10 min later and said what am I dining in here I stated trying to return a trailer then she was a total jerk about how stupid I must be to think I need to go in the store I then did all that she said to do and she was still super rude I don't know her name but the feeling is sure stuck with me I will try another store next time

MARYANN C. | Overall Experience |
Clasificación:

Clean. Easy access!

EARNEST W.
Clasificación:

El cliente no dejó un comentario.

Theron L.
Clasificación:

El cliente no dejó un comentario.

MELVIN T.
Clasificación:

Manager Erica Marquez is excellent at her job and its reflected in the pleasant attitudes conveyed by all her associates. They are a wonderful team thanks in large measure to her leadership, and the fact that she too is a full-fledged team member. Couldn't be better.

Manuel M.
Clasificación:

The service center called me the day prior to the pick up date to let know that they didn't have my truck at the chosen location, so, I had to come here. The staff was courteous and friendly.

ROSS B.
Clasificación:

forgot to give me dolly for moving.

MARYANN C.
Clasificación:

El cliente no dejó un comentario.

FAKHRUDDIN D.
Clasificación:

I had three blow outs and three trailer exchanges with not only put my family's life in danger but also delayed my timeline of travel by two days. I'm a military member and will not recommend or use uhaul in the future as the equipment was faulty and endangered my family's life especially my kids in danger.

bonnie B.
Clasificación:

Dirty truck, windows never cleaned as well as windshield wipers shot and scrape indents in windshield from worn wiper blades. Truck went to Utah with snow and rain. Tried to call on hold over 30 min. Hung up and went to 67th and bell Glendale. Special shout to Austin. Explained truck was going to rain and snow. Gave me 2 wipers to replace worn out ones. Come on guys this is commonsense.

Samuel L.
Clasificación:

I found the manager very attentive and helpful cooperative during my need for truck rental.

TIMOTHY M.
Clasificación:

This location felt very commercialized. No real people skills. Very robotic system with the staff

EARL M.
Clasificación:

El cliente no dejó un comentario.

Steven L.
Clasificación:

El cliente no dejó un comentario.

CRAIG G.
Clasificación:

El cliente no dejó un comentario.

GAIL C.
Clasificación:

Dry easy and convenient process. I reserved a box truck at the last minute and everything went very quickly and smoothly

JOHN G.
Clasificación:

El cliente no dejó un comentario.

Merle J.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

Channelle W.
Clasificación:

I rated as average because the staff was really nice and easy to work with at drop off. But the system to get the truck at 7am was horrible. It took me 30-45 minutes to get the key. The process is a bit of a hassle.

David K.
Clasificación:

There was an after hours fee applied to my bill and I still can not get the charges reversed.

John D.
Clasificación:

quick and easy staff very helpful

DOUGLAS R.
Clasificación:

El cliente no dejó un comentario.

Joseph C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHARLES N.
Clasificación:

Well organized, customer friendly, easy and quick.

RICHARD M.
Clasificación:

El cliente no dejó un comentario.

JEANETTE R.
Clasificación:

Only problem was told my gas tank was full it showed at the F mark which I thought was the Full mark, but when I went to fill up when I was done, the amount I put in was well above the F mark that I thought indicated the tank was full. Because of this I put in more fuel than was necessary.

Earl W.
Clasificación:

El cliente no dejó un comentario.

David N.
Clasificación:

El cliente no dejó un comentario.

William K.
Clasificación:

What a contrast to the pickup location on Preston Hiway in Louisville, KY. Friendly people jumped when I arrived, went through all the checks quickly and after removing the trailer, Mark S. took the extra time to wire my electrical wires tightly to the hitch. Very friendly and receipt was ready in about 30 seconds. Good place. They advised me earlier about size and capacity of trailers that I would need for the move.

Raul S.
Clasificación:

I have rented U-Haul trucks for moving 3 times in the last two weeks From 19th Ave. and Glendale (for my friend, a oneway rental) also from 67th Ave. and Bethany home rd , both of those U-Haul‘s are great no problems check in check out no hassles no problems, they know what they're doing. Apparently the U-Haul at 8746 west Bell road Does not know what they're doing. This has been the worst experience ever. DO NOT RENT FROM THIS LOCATION!!!!! DO NOT RENT FROM THIS LOCATION!!!!! They charged my debit card three times for the same truck rental. I pre-paid for the truck rental online and they put a hold on your account for the rental ( This amount will change according to the miles you used.when you take the truck back then they will either credit or debit your account accordingly) when I got to the store the employee told me oh well we need your card to complete the rental and I said no I've already paid, I already have a hold on my account from when I rented it online last night. he said well I just need your card to complete the rental, he tricked me, Because he then ran a second charge on my card. Then he said he needed to change the trucks because the truck was parked in too tight and he couldn't pull the truck out that they actually had on hold for me. So he changed the contract with the new truck and brought the paperwork out and it said I was keeping the truck for two days so it was a double charge which he also ran on my card. I told him this contract is wrong I'm not keeping the truck for two days it's double the amount. so he had to go get a third set of paperwork and reprint and fix it. Which was actually also wrong they had my husbands name on there when I had put my son as primary driver and as the name on the contract. He said well it doesn't matter. At this time I had no idea he had been charging my debit card. I discovered this later it was 6 PM and the store stayed open till 7 PM so I went back with my debit card thinking they're going to just run a credit for the two charges that were not supposed to be there and leave the third one till tomorrow when I brought the truck back I'm fine with that. He told me he could not credit my account and the manager left at 4 o'clock and she was the only one that can do a credit to my account, Even though I was triple charged. So I called customer service to see if they could help me After an hour on the phone With Customer Service, They finally talked to the manager so she could come down to the store and credit my account with the two charges. Customer Service actually called her so I can talk to her directly. She told me they could not credit my account until after we turn the truck and the charges fell off at my bank. Customer Service told me 3 to 5 business days I told her this was not acceptable she should just run a credit on my account for the other two charges I told her I was sitting in front of the store and I had my debit card and they could just run a credit for the two charges that were not supposed to be there, she then gave me the option of crediting all three charges and putting in a 4th charge on my card creating a completely new truck rental (which I needed my sons drivers license for and he's not here he's with the truck moving stuff.) I was afraid for them to run a fourth charge on my account who knew what amount that would be for. In the same sentence she told me but I don't know how many days it's gonna take for those charges to credit at your bank, it depends on your bank so of course I didn't want to put a fourth charge on there too. I understand everybody makes mistakes everybody's human But that's what managers and supervisors are for to fix the mistakes that their employees have made. apparently the employee needs some classes or something so he knows how to properly look up the information showing that people already paid so he doesn't recharge them multiple times. Or the manager needs to stay and supervise. If you want to rent a truck from U-Haul DO NOT RENT FROM THIS LOCATION!!!!! they will overcharge you and not correct the problem. I expected the manager to fix the problem or customer service to fix the problem. It was the same day the same accounting period Same business day, The books have not been closed yet and there is no reason they could not have just credited those two charges. If I had went to Macy's or JCPenney's or any other business and they did a oops charge they wouldn't get a credit immediately. The manager just did not want to come down to the store. Everybody pass it off to somebody else and nobody fixed the problem. It was a hassle from start to finish and we haven't even returned the truck yet. Hopefully tomorrow will run a lot smoother.

Samuel L.
Clasificación:

Service was excellent and don't feel more could have being done to improve my rental.

James S.
Clasificación:

El cliente no dejó un comentario.

DAVID L.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

CANDICE P.
Clasificación:

Marc was amazing. Very friendly, knowledgeable and fast! He is an asset to your store. They made drop off after a long day of moving absolutely effortless on my part. I will go out of my way to use this store with ALL my future rentals!!! Thank you so much!!!

John A.
Clasificación:

El cliente no dejó un comentario.

Daniel C.
Clasificación:

El cliente no dejó un comentario.

Mike J.
Clasificación:

Very busy at 9:00 am open, need additional staffing at counter.

Michael G.
Clasificación:

El cliente no dejó un comentario.

Wilson A.
Clasificación:

El cliente no dejó un comentario.

MATT T.
Clasificación:

Have RESERVED & confirmed equipment WHERE expected....not across town. I flew into town and was lucky to have access to a vehicle so I could collect rentals, almost took shuttle to original rental site and would have been stranded.

ALBERT G.
Clasificación:

El cliente no dejó un comentario.

Edward B.
Clasificación:

Good overall experience...

John D.
Clasificación:

El cliente no dejó un comentario.

THOMAS G.
Clasificación:

El cliente no dejó un comentario.

claire b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert U.
Clasificación:

El cliente no dejó un comentario.

Jeffrey S.
Clasificación:

El cliente no dejó un comentario.

Connie B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RAFAEL L.
Clasificación:

I had reserved a 26' truck one way from AZ to 92021. When I arrived there was no 26' truck available, I had no option but to rent a 20' and a additional add on to the back of the 20' for an additional fee of $160+, the error was on U-haul yet I received no discount for all the inconvenience and was also charged for additional mileage.

Paul E.
Clasificación:

Met us at door. We weren't there 10 minutes. Nice job U Haul,

CRAIG S.
Clasificación:

Good

Pamela K.
Clasificación:

Every truck available should have inventory of each kind of moving equipment. 1 type for each truck at a minimum. I requested in advance equipment that was not available At the time of the move, and then it was suggested I could buy the equipment. I'm not in the moving business you are and shouldn't have to purchase any equipment. I am very unhappy that 1 item I requested was available, I will not be recommending Uhaul.

David M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM G.
Clasificación:

Mirrors need to be tightened up on both sides of this vehicle they are loose the glass is loose not to mirror brackets

TERRI SUE L.
Clasificación:

Friendly and cooperative staff. Everything was done in a timely manner.

DAWN G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

EDWARD M.
Clasificación:

El cliente no dejó un comentario.

Marissa M.
Clasificación:

El cliente no dejó un comentario.

Edward B.
Clasificación:

Took me 2 minutes to return trailer

Gary L.
Clasificación:

No problems.

MARK H.
Clasificación:

The young lady who assisted me was exceptionally friendly and helpful making my visit a very pleasant experience

Dennis A.
Clasificación:

Quick...easy...friendly

Nancy L.
Clasificación:

El cliente no dejó un comentario.

Bruce H. | Online Move In |
Clasificación:

Fast and convenient check in. Was able to upgrade without any issue.

Gregory B.
Clasificación:

El cliente no dejó un comentario.

SHELLY IRENE G.
Clasificación:

El cliente no dejó un comentario.

MIKE R.
Clasificación:

Rude employees, wanted to charge $25 to fold 6 blanket "the right way", I had to unhook the trailer myself.

Alison A.
Clasificación:

El cliente no dejó un comentario.

Tom E.
Clasificación:

The drop off process was outstanding. We emptied the trailer. I drove to the drop off location. The gentleman checked me in removed the trailer and I was on my way in less than 5 minutes!

TERESA B.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

It's very irritating that they say that they have to leave the equipment on for a local rental. That two wheel dolly strap to the side just gets in the way all the time I don't understand why it can't be taken off and then put back on for a customer that needs it. They're not very accommodating when it comes to a simple request to take a two wheel dolly off.

Richard M.
Clasificación:

Alot or money for a short period of time.

Sandra M.
Clasificación:

Easy fast and ready to go

Fabio J.
Clasificación:

I was redirected to 2 other locations due to finding out my reserved vehicle was not at either locations that I was sent too.

DALE W.
Clasificación:

Everything was great

John B.
Clasificación:

El cliente no dejó un comentario.

KENNETH K.
Clasificación:

El cliente no dejó un comentario.

Jean H.
Clasificación:

Was disappointed that employees didn't enforce customers to wear a mask inside the building.

JANA P.
Clasificación:

Great turn in location. Staff efficient and friendly. We had a pleasant experience.

Berchetta T.
Clasificación:

El cliente no dejó un comentario.

Larry N. | First Impressions |
Clasificación:

Loved having the carts available to help with the move in. Thanks

Zacary Z.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

Amazing experience... Dr. Michael Crudder

CIRO A.
Clasificación:

El cliente no dejó un comentario.

CATHERINE Z.
Clasificación:

El cliente no dejó un comentario.

MICHAEL E.
Clasificación:

El cliente no dejó un comentario.

ANN B.
Clasificación:

El cliente no dejó un comentario.

RICHARD P.
Clasificación:

Marc was very pleasant and thorough. In and out in 10 minutes.

MICHAEL C.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

Excellent staff great equipment number one in my book. Always if I need boxes or propane I always go to U-Haul

Allyson H.
Clasificación:

Everything went smoothly

Jeffery C.
Clasificación:

El cliente no dejó un comentario.

ROBERT L.
Clasificación:

El cliente no dejó un comentario.

CHRISTINE M.
Clasificación:

El cliente no dejó un comentario.

revanth P.
Clasificación:

El cliente no dejó un comentario.

Austin M.
Clasificación:

El cliente no dejó un comentario.

Yolanda C.
Clasificación:

I will never us uhaul again. I felt like did there work for them especially because the agent was over weight. It said it was mauel but he never got up on the truck to check anything.

Christy S.
Clasificación:

I made an online reservation for a trailer. When I arrived to pick it up I was unable to check in online. The whole point of online check in is to save time waiting around in line at the counter, so I was frustrated to have to wait. Once I made it to the counter, I explained to Mark that everything was ready to go with an online reservation but he insisted I give him all of my information again. As I was giving him my info, I finally got the app to check me in. I proceeded to show him and he replied ok!! I had the trailer hooked up and was on my way. About 2 hours later the office called and informed me that there was no record or contract of me picking up the trailer. I then gave my ca d number to him over the phone and confirmed the time frame I would have the trailer in my possession. At this point I figured ok everyone makes mistakes. I was then called again about an hour later and told my card didn't go through. This was an obvious data input error because I was 100 percent sure my card did not decline. Once that was all worked out. I again thought. Great! I will drop this off tomorrow and be done! Nope! They called me 3 times between 8:30-10 to inquire when I would be dropping the trailer off. This was THE MOST frustrating experience I've ever had with UHaul. There was An obvious problem implementing the correct check in procedure. If this was my first time using your company, I would never choose to use your services again.

Jon S.
Clasificación:

Tow dolly had new straps and chains. Pick up and drop off was painless.

Marco R.
Clasificación:

Truck was filthy, had spilled drink over cup holder and controls. I took a picture at pickup and when returning, I was charged a cleaning fee. I returned after hours and indicated that the truck wasn't clean for the next customer because I didn't want them to receive it as I did. Especially during a pandemic. U-haul could care less about cleanliness.

NATHAN R.
Clasificación:

El cliente no dejó un comentario.

MATTHEW E.
Clasificación:

El cliente no dejó un comentario.

Janice D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Waylon B.
Clasificación:

El cliente no dejó un comentario.

Jeanne L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gilbert M. | Overall Experience |
Clasificación:

Well secured, friendly service and easy to access

Patrick L. | Overall Experience |
Clasificación:

This location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.

LANCE L. | Overall Experience |
Clasificación:

Thanks

Ariana D. | Overall Experience |
Clasificación:

Team always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!

Michael T. | Overall Experience |
Clasificación:

There was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said “climate control between 65-80°” so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.

NICHOLAS T. | First Impressions |
Clasificación:

Staff was very friendly and extremely helpful. Thank you. Nick

Damian S. | First Impressions |
Clasificación:

I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your “reservation” system undermined my experience significantly.

CLARA W. | Overall Experience |
Clasificación:

I did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.

JOHN FREDERICK P. | Overall Experience |
Clasificación:

The facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.

Mike S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARYANN C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mike S. | First Impressions |
Clasificación:

Locking on storage unit hard door to lock , opposite of others we have used. It just took time.

KENNETH C. | First Impressions |
Clasificación:

They are friendly and help good workers and build office clean and neat not messy..

kathleen s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ZELMAR K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Katrina M. | First Impressions |
Clasificación:

Booked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.

Joshua M. | Overall Experience |
Clasificación:

Great storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I’ll go...and I’ll recommend it to my friends.

gary m. | Overall Experience |
Clasificación:

the people at U-Haul have always been very friendly and extremely helpful.

James W. | Online Move In |
Clasificación:

Thank you.

WILLIAM W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul S. | Overall Experience |
Clasificación:

did not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said “ya we don’t have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won’t go back to this facility.

Cory Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEFF J. | Overall Experience |
Clasificación:

Very pleased with the helpful staff, clean storage area and clean truck.

Mardell K. | Overall Experience |
Clasificación:

Alarm went off EVERY single time we opened the unit. Very annoying.

michael r. | First Impressions |
Clasificación:

Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.

Jacqueline G. | First Impressions |
Clasificación:

Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciated

willie h. | Overall Experience |
Clasificación:

Excellent people

Michael G. | Overall Experience |
Clasificación:

Every one there was great to work with.. 5 stars!!!

diana s. | First Impressions |
Clasificación:

Charles is amazing! Thank you for your excellent customer service!

Michael G. | First Impressions |
Clasificación:

We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.

LouAnn L. | Overall Experience |
Clasificación:

Easy storage set up and security, and departure.

Shirley F. | First Impressions |
Clasificación:

Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.

Jim K. | Overall Experience |
Clasificación:

Complex very clean and loading ramp made it very easy to unload and load items.

ROBERT K. | Overall Experience |
Clasificación:

Very good and clean,very friendly staff too!

Michael G. | First Impressions |
Clasificación:

U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.

Renee M. | First Impressions |
Clasificación:

Erica and her team went over and above to meet my storage needs. Thank you

ALEXANDER K. | Overall Experience |
Clasificación:

Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.

Jacqueline D. | Overall Experience |
Clasificación:

None

Jayme M. | First Impressions |
Clasificación:

Everyone is always so helpful and patient. Really like this location.

Frank M. | Overall Experience |
Clasificación:

First rate service from staff. Facility clean and neat

ida c. | First Impressions |
Clasificación:

I love UHaul Airizona on Bell you

Dolores D. | First Impressions |
Clasificación:

Everyone was so helpful. Even the people that are unloading helpful Awesome Thank you

CAROLE B. | Overall Experience |
Clasificación:

My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.

Desiree B. | Overall Experience |
Clasificación:

Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.

Tami S. | Overall Experience |
Clasificación:

I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Thank you.

steve s. | Overall Experience |
Clasificación:

made everything easy, from phone calls, to taking payments over the phone and answering questions

Robert R. | Overall Experience |
Clasificación:

Parking is a problem, to many uhaul trucks and trailers parked there, no room for customers

MELINDA M. | First Impressions |
Clasificación:

Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.

Leona B. | First Impressions |
Clasificación:

Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service

Laurel R. | First Impressions |
Clasificación:

Staff had good communication between coworkers which showed efficiency with all customers.

ANDREA L. | Overall Experience |
Clasificación:

My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available

keith D. | Overall Experience |
Clasificación:

Erica was great

MICHAEL H. | First Impressions |
Clasificación:

Very clean & friendly staff

Kelly M. | Overall Experience |
Clasificación:

I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!

Donald H. | Overall Experience |
Clasificación:

Very well maintained and staff facility.

manny v. | Overall Experience |
Clasificación:

Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that

BARBARA W. | Overall Experience |
Clasificación:

Thank you

Bryan F. | Overall Experience |
Clasificación:

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Karl C. | Overall Experience |
Clasificación:

Was kind of disappointed when I was told they don’t pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.

Gregory C. | Overall Experience |
Clasificación:

Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.

michelle a. | Overall Experience |
Clasificación:

Greatest

Frank M. | First Impressions |
Clasificación:

Courteous, patient, thorough

Julie G. | Overall Experience |
Clasificación:

We will use you again.

george a. | Reservation |
Clasificación:

Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.

Fred S. | Overall Experience |
Clasificación:

Nice place nice people

Jesse W. | Overall Experience |
Clasificación:

Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.

TONY S. | Overall Experience |
Clasificación:

The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager

Timothy S. | Overall Experience |
Clasificación:

Erica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats all

STEVE Z. | Overall Experience |
Clasificación:

W

Glen O. | Overall Experience |
Clasificación:

It was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!

shalondra n. | Overall Experience |
Clasificación:

The wait time on the phone line is to long.The service was excellent.

Darrel C. | Reservation |
Clasificación:

This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.

Christy S. | Overall Experience |
Clasificación:

Very nice staff and very helpful

COLLEEN B. | Overall Experience |
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Terri H. | Overall Experience |
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Location was very convenient. I like the share your stuff area.

ann g. | Overall Experience |
Clasificación:

Everything was fine.

ROGER B. | Overall Experience |
Clasificación:

I was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!

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