Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center

7,809 comentarios

8746 W Bell Rd   Peoria, AZ 85382

(623) 974-5446

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 974-5446

8746 W Bell Rd
Peoria, AZ 85382

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE S. 
Clasificación:
5.0

Been using this location for 5 years. Best in town!

Patricia T. 
Clasificación:
5.0

They did a great job addressing someone else being late returning what I planned to rent. Very helpful and nice, I belive I mostly worked with a young woman who was a Manger and a young guy with black poofy hair. Both were great and I wish I recalled their names to talk them up by it!

Conner M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward R. 
Clasificación:
1.0

On my email confirmation I was sent to the location on 67th ave. I walked in and stood there and waited the associate was on the phone with a customer while the general manager continuously yelled at the associate to tell her what to say to the person on the phone. I knew he was the general manager by the monogram on his polo. We weren't greeted just continued to be ignored. Only to be told we were at the wrong location according to the system and told we could not be helped there. We get to the next location and no one could find keys to the truck we rented. Uhual is nothing but a disorganized mess. I would suggested you re-staffing starting with your general managers.

Matthew B. 
Clasificación:
3.0

The actual equipment and the process were great, easy. The customer service from Mike this morning was top-notch, however, I returned tonight, 9/30/22, and a girl did my return. I did not catch her name, but she did not seem happy to be there or to help me. She caused the process to feel awkward, when this morning was really nice.

Jennifer L. 
Clasificación:
5.0

I wish I had names but there were 3 folks I dealt with on a couple times stopping in to get it set up! Two women and one man all very very nice and helpful! However there was one young lady that acted as if she was annoyed having to wait on me! She waited on me the day I picked up the truck! Maybe she was having a bad day!

Sandy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Nothing. Megan was outstanding.

Brad O. 
Clasificación:
5.0

Smooth drop off

tony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah T.  |  Overall Experience 
Clasificación:
5.0

No comment

dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy L. 
Clasificación:
5.0

Truck had a few issues Brakes pulled left when applied A/c randomly went off and on I told check in clerk

Vernon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orland T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce T. 
Clasificación:
5.0

Staff was friendly and helpful

AUDWIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

Great staff!!

KEVIN B. 
Clasificación:
3.0

Truck was dirty and air conditioning stopped functioning. I question whether the gas gauge was working as I added $40 in fuel and the needle didn't even move 1/4 tank

Raul G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bart B. 
Clasificación:
5.0

Everything. Manager Meagan went over and above to help me.

Belinda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
4.0

I got in and out fast for hook up and for drop off.

Paul P. 
Clasificación:
2.0

The truck tow/haul sensor is continuously in the on position. Truck thinks in in tow mode and shifts radically. Truck appears to have a lifter issue or exhaust leak. Truck does not operate in a way that I have confidence to make my trip

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen H. 
Clasificación:
1.0

Scammed me on the gas for $11.

CURTIS P. 
Clasificación:
3.0

There wasn't anyone behind the counter for about 15 minutes of my arrival. The appliance dolly's rubber protector was falling off about 2/3rds of the way down the dolly.

Charles Z. 
Clasificación:
5.0

Good job!! They answered our questions & helped us in everything we needed. Thank you all very much!!!

Michael M. 
Clasificación:
5.0

After a long ordeal and first Uhaul not having my truck when I arrived, going to the next location and the next truck overheating, then having to go to another location, overall my experience was great! I was discounted and much appreciated!

Rashida C. 
Clasificación:
3.0

First, no one called to confirm my reservation for the night before so I called since it was a guaranteed. I speak to Julia who confirms it for Sun City (where I requested) and even gives me detailed instructions on how to get there. I get there and the guy tells me it is at arrowhead and flatly won't do anything to help even though all my info shows his location. He won't even exchange a truck for me with someone for a later appt. He does not care we used loaders through them and they are already en route to my house bc they insisted on a specific load time based on my pickup time. Now he makes me travel further to another uhaul by arrowhead from surprise. He wasn't helpful to either my husband or myself and didn't care about our concern for missing our window. Then we get to the arrowhead one and of course there's a wait now, whereas we were at surprise before arrival. They didn't have printer ink so they just say they will text our contract. 臘‍♀️

Matthew S. 
Clasificación:
3.0

The truck pick up was easy. The truck ran a little rough. The moving help I hired through the app were excellent. I reserved a 10x10 climate controlled storage that somehow got lost in the mix and I had to scramble to find a facility that could rent me what I need. This cost me money to the movers and milage and my time. It was disappointing. I did find what I needed at another uhaul facility. I believe uhual should offer to reimburse me for costs incurred.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

dan M. 
Clasificación:
5.0

Very friendly and knowledgeable workers

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JillH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby F. 
Clasificación:
4.0

El cliente no dejó un comentario.

William N. 
Clasificación:
5.0

The mileage estimator paperwork is flawed. I did exactly as it said and overpaid on fuel by about $20. And since Uhaul refuses to reimburse for extra fuel, it's unfair to customers. Yet, you want to charge $30 to customers if they are under the fuel level indicated. :(

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

staff was very friendly and helpful, easy pick up, easy drop off

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean h.  |  Overall Experience 
Clasificación:
4.0

Make sure the trucks are in working order.

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave G. 
Clasificación:
5.0

I have used this location multiple times and always have had great service

Darinda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
5.0

Customer service was great! Thank you

Adam S. 
Clasificación:
5.0

The people at the location were extremely helpful and accommodating. Helped me make sure the trailer was well connected, in good working order, and all paperwork was complete. Very helpful and pleasant experience!

David S. 
Clasificación:
5.0

App is slow

William D. 
Clasificación:
5.0

⁶

Clyde K. 
Clasificación:
1.0

Your manager on Saturday was arguing with someone about charges. When I brought the truck back on Sunday, she was arguing about charges on my account. There was a hold of $75.00 on Saturday, when I brought the truck back Sunday, she told me there would be another $87.00 charge (actual charges). Not the difference between the hold amount and the actual charges. I argued and argued that I could not afford both on the account. When the charges came through, it was the original $75.00 hold and the difference of $13.00. I am not sure what happened with the other client on Saturday, but she is very rude and unknowledgeable. I will never go to that Uhaul location again because of her.

Betty G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

They did a great job!

Paul M. 
Clasificación:
1.0

When I arrived for pickup I did not have my credit card so I paid cash including deposit. I was told when I returned the equipment I could change the method of payment to card. When I returned the equipment I was then told I could NOT change the method of payment and was not allowed to put on my card. I wanted payment on my card as it was a business expense. Was told the agent at pickup “gave wrong information “. Agent at return identified herself as the manager. Why would I not be able to pay with card at pickup? Was very frustrating.

CHAZ W. 
Clasificación:
5.0

Gracias

MULHAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie C. 
Clasificación:
1.0

I would never recommend uhaul to anyone for anything at all! They charged me for driving miles I KNOW I did NOT drive! I added up the Miles I drove and it came to 25.2. They charged me for 127.0 miles at 87.63!!!! Big difference. 102 miles. They have a pretty elaborate scam going on? Way to go Uhaul. I know the truck read was 133 right after I pulled away. If you add the 25 I drove...hmmm. it would say 159 which Is what truck read

Shannon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D.  |  Overall Experience 
Clasificación:
5.0

I get the amount for gas, but the fact that you charge $30 for a fuel service fee is absolutely ridiculous. This will sadly be the last time I rent a truck from you.

Anthony A. 
Clasificación:
5.0

I pulled into the rental return line and didn't see anyone, as usual for this location. I took that moment I thought I was alone to fiddle with the settings on my truck stereo and by the time I was done there was a young lady standing next to my truck with a phone or handheld device who had checked in my equipment, finalized my rental, and started unhooking the trailer. I didn't even have to get out of my truck! It was literally drive-through service for me. Fast, efficient and friendly; a customer couldn't ask for anything more.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl R. 
Clasificación:
3.0

Was overcharged for fuel, brought truck back with more then I left and they tried to slap on big charge. U haul also did give credit owed for sending to further location away so had to backtrack and drive further to location causing bigger mileage charge which was the reservation centers fault. Big mess with extra charges and promises broken. I will have second thoughts about doing business with U haul again. zero stars for u haul corporation

Bryan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
3.0

there was no envelope for the key when dropping off

Robert S. 
Clasificación:
4.0

Clean and organized pick-up and drop off, clean truck front and back, unlike the U-Haul truck rental from Bell & 87th Ave. Thank you

LISA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLBY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
4.0

I reserved a uhaul 10 days prior to 8/1 thru the UHaul site. My pick up location was Sun City Auto Service. When I arrive the morning of 8/1 I was told that the UHaul manager had taken that vehicle on Friday and there was nothing available. I had to find a different location and pay for a ride share to get there. This set me back a hour and cost me additional money. It was incredibly frustrating.

Jesi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda N. 
Clasificación:
3.0

I originally rented a truck for a week long and was quoted $418 for 7 days and up to 750 miles. I had to extend the rental out 2 days which didn't seem to be an issue. Upon turning the truck in, I was charged for 10 days rather than the 9 days and the company charged me an additional $300 stating that it was more beneficial for them to charge me this way rather than that $19.95 a day and mileage. Not to mention the truck had only been drove 600 miles in the 9 days.

scott D. 
Clasificación:
5.0

The person who helped me was a rock star and made my life easier.

Jonathan R. 
Clasificación:
5.0

The person who helped me twice was very nice, thorough and personable.

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobin L. 
Clasificación:
5.0

Vary professional staff,

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc G. 
Clasificación:
4.0

Professional

justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee M. 
Clasificación:
3.0

The truck would not drive straight and the girl who over saw the transaction was a misery and dressed inappropriately for a reputable business.

Matt H. 
Clasificación:
5.0

Cleaned up my mess, thank you for the amazing service.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

The equipment was dirty (cab and cargo area). Staff was helpful but needing the name and number of a second person is bullshit and I won't be back.

Randy R. 
Clasificación:
5.0

Very very quick check in return equipment.

Terry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal D. 
Clasificación:
2.0

Horrible customer service! Staff was very bothered to have to do their job. I rented a truck and a trailer one way from Vegas and was told the location does not do one month free storage. I will never use uhaul storage again!

Andrew T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon W.  |  First Impressions 
Clasificación:
5.0

Uhaul experience was excellent everytime I came in and your workers were always welcome me with a smile thank you all

Larry D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa H.  |  First Impressions 
Clasificación:
5.0

One thing I had a hard time with was the card that allows me to get into the storage. Every time I tried to clock out of the storage it wouldn't let me it kept saying access denied. Just had a hard time getting in and out with the key card

Yahzmeen H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra K.  |  Overall Experience 
Clasificación:
5.0

I have been through so much this past year and having a unit at this U-Haul location has been a tremendous help to My family. U-Haul worked with me when I was having trouble making a payment and always stayed on top of everything. I would definitely recommend u-haul to everyone i know and most definitely will use them as a go to when needed be. The staff there is a great one no doubt about it and Stephanie has been the most amazing employee, the most hospitable person you could meet, superior customer service, all around a great person, thank you. The janitor there is a great guy definitely someone to keep long term at any industry, very kind and friendly with outstanding customer care. Thank you to all at U-Haul for helping me get through this tough time in my life, you all are amazing.

Christa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy R.  |  Overall Experience 
Clasificación:
2.0

Storage is expensive with no perks for loyalty. Increased pricing for the same unit and was not provided a pro-rate for the month of March, even though I just paid $200 on 2/28 and moved out 03/06. So I'm paying for space I'm not even using. Ridiculous.

Shaneqwa H.  |  Overall Experience 
Clasificación:
2.0

Unique situation… coorporate notified

Diana H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcina L.  |  First Impressions 
Clasificación:
3.0

Sadly to say I had to move out due to the 3rd price increase in 2 yrs

Joe & Dennis D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  Overall Experience 
Clasificación:
4.0

The fellow that helped us was very courteous and we appreciated that. Since we are senior citizens, the clerk gave us a good location for a storage unit and we were very thankful. Leslie and Ann Sherman

ann s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Mac C.  |  Overall Experience 
Clasificación:
5.0

That feller in the store with the red hair is some sorta saint, give that man a vacation to cancun or something.

Jordan T.  |  First Impressions 
Clasificación:
5.0

I want to Thank Store Manager Megan and phone agent Whitney for their compassion and professionalism. I was dealing with death in the family and other things and I needed someone to be concern that my needs were being met. Because of my interaction with you, I highly recommend Uhaul! Excellent facilities and service. ¡Gracias!

DAWNETTA M.  |  Overall Experience 
Clasificación:
2.0

I have rented a unit from the facility by Arrowhead mall for over 4 years now. The manager 4 years ago was fantastic! I mostly just needed the unit for receiving large shipments on pallets. Uhaul provides a service for this which I paid for. The staff 4 years ago was also fantastic. The janitor always stopped to talk to me as well as the staff in the bay. However, it's now 2022 and in the past 6 months there have been several manager changes. Each one has gotten worse. They would give me a hard time about my shipments being dropped off. They gave the delivery drivers a hard time and didn't want to sign for my shipments being dropped off. They would call me an hour before they close and insist that I get there to take the shipment before the office closed. It became unreasonable. I was told that the owner was the one giving them a hard time and in turn, the manager was passing that on to me. The final straw was when the new manager called me in and told me they'd have to add $10 a month to my bill (after I'd been renting at the same price for 4+ years) because they had made a mistake and needed to charge me more. Not sure who taught these guys how to run a business, but I hope the extra $20 from my last 2 months was worth losing a customer who was paying $170+ a month for over 4 years. Good luck, your new management is terrible and do not treat your customers with respect.

Kyle S.  |  Overall Experience 
Clasificación:
2.0

Employees seemed like they hated there job (Hunter & Asian kid)...except for the guy with the beard & baseball cap. Phone rep screwed up my reservation.

John M.  |  Overall Experience 
Clasificación:
5.0

Keep up the Great work!! Very professional !!

Larry D.  |  First Impressions 
Clasificación:
1.0

Hated it. Charged the wrong amount. Paid for a air controlled unit and I was out in a non- air controlled unit. Items were ruined. Employees misspelled my address and number on file. Truck rentals are old as dirt for almost three times the posted price with early return. Horrible rate -10.

Kaila J.  |  Overall Experience 
Clasificación:
5.0

Didn't know that I needed a card to get in the building

Veronica A.  |  Online Move In 
Clasificación:
5.0

All the staff working the day I moved in were very kind, patient, and helpful. Thank you for making me feel like I can trust the team at this location!

Krystian G.  |  First Impressions 
Clasificación:
5.0

Thanks to Google Maps I got your number and I got to talk to somebody at U-Haul I appreciate the fact that you guys stay open longer so that people can use your facility better I would recommend you haul to everybody and all these other places that want to store your stuff need to get on the same page as U-Haul they've got a good system

WAYNE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally S.  |  First Impressions 
Clasificación:
5.0

Close to our house. Very easy to unload store ect

dale l.  |  Overall Experience 
Clasificación:
1.0

Mistakes made on my reservation forced me to go to another location. Confusion, miscommunication, higher price than quoted on the phone. The guy 'helping' me didn't listen and seemed like he wanted to be somewhere else. Just a mess

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana H.  |  Overall Experience 
Clasificación:
1.0

I had a reservation. When I arrived we checked in. The agent helping us places the Erin name on the account. Then he gave us directions to a unit number that was incorrect, it was the incorrect unit number. Then when we received the correct unit number. We unpacked went to the unit , there was a lock on it. We informed the front desk they sent an agent to unlock it. He found out that his key didn't work, Notified us that it was a customers lock. That UHaul were not allowed to cut the lock. However I could go get a lock Cutter and cut it off. Inform them that was not my responsibility. They had no other units the size that we had reserved that was climate controlled. We had to repack the truck and go find another storage unit. A horrible customer service experience.

Lionel E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Traci R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy s.  |  Overall Experience 
Clasificación:
1.0

They lied tome about a free months rent. Couldn't figure out when I was supposed to pay my rent even after I tried to go pay it. Then charged me late fees which were later taken off.

JACOB G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayme M.  |  Overall Experience 
Clasificación:
5.0

The guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.

Damian S.  |  Overall Experience 
Clasificación:
5.0

I am happy w the service. Thank you

omar j.  |  Overall Experience 
Clasificación:
5.0

Great place w friendly,helpful staff!!

CRAIG M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael a.  |  First Impressions 
Clasificación:
2.0

I reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.

Jennifer R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

alexander s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  Overall Experience 
Clasificación:
1.0

They rented me a locker that was already rented out I placed a hold on unit online but that wasn't useful I was charged twice and still waiting on my refund very inconvenient. I went up the street and didn't mind paying the extra charge for a 10x10 I would have rented with uhaul but apparently no one knows what they are doing there

Nicole B L.  |  First Impressions 
Clasificación:
5.0

Everything went great. We were told we would get a 10 x 10 when we arrived but all that was left was 10x5.....we eneded up being able to get a 10x10. They were very helpful and accommodating.

CRAIG M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glendon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

olivia r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayme M.  |  First Impressions 
Clasificación:
5.0

Super experience. Shout out to Jennifer and Savannah. Gracias

Lorraine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZENOBIA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry K.  |  Overall Experience 
Clasificación:
5.0

Really great facility to store things at. Well lit; fair price; after hours keycard entry; plenty of doilies to use. Couldn't ask for a better experience.

Jacqueline G.  |  Overall Experience 
Clasificación:
4.0

Dispute feedback has been left with Mr Ashdown, and name? Mgr next to him. Spoke to bothe about Ms Ruckers rudeness and disrespect at move out. Im elderly woman, very upsetting. Other mgmnt. have been supportive. She needs mgmnt. observation of mental, psych meant., work stress related??

Debra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Constance W.  |  Online Move In 
Clasificación:
5.0

My wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you  UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas Thulin

Douglas A.  |  Overall Experience 
Clasificación:
5.0

Treated us very well

DALE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly W.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Debbie G.  |  Overall Experience 
Clasificación:
1.0

The move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.

Debbie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KITTY L.  |  Overall Experience 
Clasificación:
5.0

Smith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Gracias.

Lorraine B.  |  First Impressions 
Clasificación:
5.0

The manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.

Don C.  |  Overall Experience 
Clasificación:
5.0

They honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.

George G.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff. I will use this location again as needed. Very convenient.

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louisa P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristofer K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff S.  |  Overall Experience 
Clasificación:
5.0

Hard working staff and helpful.

Robert D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley w.  |  First Impressions 
Clasificación:
1.0

I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend

Stephen L.  |  Overall Experience 
Clasificación:
4.0

I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.

Sandra C.  |  Online Move In 
Clasificación:
4.0

Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.

Deborah F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luther D.  |  Overall Experience 
Clasificación:
4.0

Great service

Orlando G.  |  Overall Experience 
Clasificación:
5.0

Staff was amazing will definitely recommend location to anyone who needs storage.

Ana C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ann O.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly and helpful.

Janice D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F.  |  First Impressions 
Clasificación:
5.0

All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.

Orlando G.  |  First Impressions 
Clasificación:
1.0

The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!

Stephen L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lindie K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria K.  |  First Impressions 
Clasificación:
5.0

I only use U-haul

DARRELL C.  |  First Impressions 
Clasificación:
5.0

I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding

LARRY F.  |  Overall Experience 
Clasificación: