Hunter was awesome !!!Kenton M.
Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center
Peoria, AZ 85382
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Didn't discover until we returned home (55 miles away) that furniture pads were forgotten. Another location graciously gave them to us. Very inconvenient to discover that u haul promises the equipment but not the location WHAT??? Expecting to drive ten minutes to get the trailer and had to drive an hour one wayVicky G.
El cliente no dejó un comentario.Mark K.
Great and helpful staff.Petra P.
El cliente no dejó un comentario.Rich M.
The odometer it's fake i drive only 52 miles but you charge me for 77 miles something wrong with you guysBassam A.
I was called the day before my reservation and told I couldn't do a one-way trip. It was very inconvenient after I had already reserved the truck. Then I received a text asking if I was going to return the truck to the original destination. I ended up spending more in gas to return the truck but it seems like I could have done the one-way trip. The whole thing was very confusing and none of the paperwork or what I was being told matched.Michael P.
El cliente no dejó un comentario.Renato P.
El cliente no dejó un comentario.Earl R.
This is a great location I have used several times. Staff are friendly and efficient for check in & Check Out! Much better than other U-Haul locations I have used in the last 5 years!!! Separate to this; I do wish U-Haul trucks moved into the 21st Century with Cruise Control (REALLY), power mirrors and Back Up cameras!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!James B.
El cliente no dejó un comentario.Athena S.
El cliente no dejó un comentario.Gregory R.
El cliente no dejó un comentario.joseph W.
El cliente no dejó un comentario.Michael C.
I was over charged. When I got there the guy told me everything was good and that he would email me my receipt. When I got the receipt they had charged me a dueling fee plus a charge for the gas its self. Which I did not need. I returned it at the same level that I had picked it up at. RidiculousKristina P.
I booked everything online 4-5 days prior and was ready to pick up my truck first thing in the morning. The person who assisted me said that my truck was given away to somebody else and that I will receive the same truck just different number (no biggy). Then he said I can't covert my reservation to a different truck and took him a good 15-20min to mess with the system and call some IT guy to figure it out. Then he did solve the problem but the computer would not print the reservation and that to another 10min to figure on to do so. I received the paper and now was in a hurry to leave. Have way through the day I noticed that he gave me the wrong reservation with wrong mileage and wrong amount of gas in the tank. When I return the truck and explained the situation the guys had to calculate my mileage by paper and find the right reservation online. Didn't like the experience of waiting games and gladly I got somebody more experienced when I returned the vehicle because I didn't want to stay there for another 40min figuring this out.Alexander S.
Computers were down took 45 minutes to pick up truck, Personnel not very helpful.Mary L.
Keep do same stepMajeed E.
Great customer service. Hitch Technician did a great job and trailer rental was also great. Thank you I will be happy to come back.David L.
Truck requested over a month in advance was not ready had to take a smaller truck half a tank of gas trailer was not ready had to pick up a different location at later time trailer did not fit the vehicle had to load different vehicle ade an already stressful day even more stressful Eben went in to store 4 days before to verify equipment was ready and was not drop off location was not open during posted hours had to take time off to drop off keyJose M.
I originally had a reservation at another facility, Vapor Vault. I received a call the day before my rental advising me that they had not 10' truck for me, even with a reservation on 4/16. He advised that he only had a 20' truck and it would be double the price for the day. I asked if that was fair, I had a reservation at one price and now they want to charge me double. He advised there was nothing he could do. I got upset and he advised that my reservation was cancelled and he hung up the phone on me. I called back and he stated â€œdid I have a better attitude nowâ€? I was absolutely floored by this comment. I was upset because this was clearly a bait and switch. I had a confirmed reservation for a truck at one price and I was informed that there was no truck at that price, only the higher price. I called the main 800 number, reached a wonderfully helpful and considerate operator. Explained the situation and she found me a 10' truck at a facility nearby. She was apologetic for the issue I was having and made sure I was taken care of. The rental was great. Gary BrudnerGary B.
El cliente no dejó un comentario.Denise C.
Amazing customer service, the agent that checked me in was at work early and allowed be to get checked in even before the opened! I was very impressed. U haul is my go to from now on! GraciasPATRICK PJ B.
Too much money for a 22 miles ride.Mario A.
I ordered a dolly, furniture dolly and pads and they were not included. Luckily they took it off the finally bill but it made moving take a lot longer without those tools.Jenessa W.
Great staff - courteous, knowledgeable. Easy reservation system. Pickup and drop off were quick and efficient.Donald M.
Not much you can do if all the counter help is taking care of other people while I wait for them to finish. Impatience is my problem and not yours. Just make sure those that work the counter are called up to help those in li lineSteve N.
El cliente no dejó un comentario.Tom M.
Our only issue was with trying to pickup using the app on my iPhone. It wasn't able to find my location despite me having good service and turning on location. Luckily the store was open when we picked up because we had to go inside to check in. I guess that was good for both Uhaul and us because we dropped another $40 on some shoulder moving straps that proved to be quite helpful on a couple heavy furniture pieces. It did set us back a little timewise though. We dropped off after hours and had trouble with the app again. Luckily my husband still has an old android and was able to complete drop off on his phone. Maybe it's just an iPhone app problem? Otherwise pleased with Uhaul and would use again in the future.Jon M.
They drop off couldn't have been any smoother.Tom K.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.GEORGE P.
El cliente no dejó un comentario.Warren S.
Person who checked me in was very courteous gave great customer service.Godfreda W.
The truck was not mechanically sound. very dangerous.Petra P.
El cliente no dejó un comentario.Stephen D.
Do away with or cut mileage rate, excessive for local move.HOWARD E.
El cliente no dejó un comentario.Marc M.
El cliente no dejó un comentario.adriana M.
Customer service agent at desk COMPLETELY ignored me in line and assisted someone standing behind me!!!!! Never I will go back to this location.Antonio P.
Canceled my uhaul rental and still got charged $40.Mia L.
El cliente no dejó un comentario.Volkmar R.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.JON F.
Customer service agent were helpful.Kurt P.
El cliente no dejó un comentario.Stoyan S.
El cliente no dejó un comentario.Ken B.
Picked up on a Saturday, got there early and there was 12 people standing in line ahead of me. There was only one girl working and seemed to chat with everybody that she waited on causing the line to get really long. I would think that Saturday being a busy day there should be more than one person waiting on people.Jim W.
El cliente no dejó un comentario.Mark B.
I can honestly say this experience with U-Haul has been the worse I have had. We needed a pickup truck unexpectedly to move a large piece of furniture and the U-Haul location we went to was the closest to the home we were moving it from. Initially we were told there were no pickups available, even though we parked next to one when we arrived, then were told there was one available. We then were asked more than once what kind of vehicle we needed. I thought after the first time of being told it was obvious we needed a pickup. The truck itself smelled. The â€œBefore You Leaveâ€ text arrived long after we were back at the house to move the furniture. After arriving back at the U-Haul location and finding it had closed about 25 minutes beforehand we were unable to get the â€œLocation Servicesâ€ option to work on the U-Haul website even though I knew I was at the right location as I had left my vehicle there. Both my phone and my daughter's phone had Location Services activated where requested but neither could get past confirming the location we were at. After an hour, which made it now closer to 8:30p, we finally got through to a customer service person who walked us through the steps to drop the truck off after hours. The next day I saw I was charged for 6 gallons of gas even though we only went a total of 16 miles. The contract had been created incorrectly and showed we had used more gas than we did. Has U-Haul stopped the practice of going out with the customer and having both the employee and customer check over the rental before leaving the lot? Had I not taken a picture of the dash showing the mileage and gas at the time we rented the truck we would have been overcharged. I understand U-Haul pretty much has a monopoly on renting trailers and trucks but your online tools need to be improved greatly if your customers are to solely use them for transactions afterhours. Why isn't there an option to not have to use the Location Services if you are standing in the lot looking at your vehicle while trying to do a night drop off the rental? The online site chat is horrible to use both on the mobile and desktop versions, at least for us, as you had to constantly scroll to be sure you were getting messages. The U-Haul location we went to closing at 7p on a Saturday, which I would think the weekend is one of their busier times of people needing rentals, also does not make sense. We weren't the only ones stuck there trying to return a vehicle after 7p. Making your customers stand outside in the dark for that period of time, trying to return a rental, is unsafe and just wrong.Annie S.
Truck was NOT available at location rented. Had to drive an extra 20 miles and be charged. Not coolSarah L.
I dont understand why you take reservations when you dont have the trucks i went to your Surprise location and i sat in the waiting room for 30 min for them to telle i need to go over to peoriaCHRISTOPHER M.
The only problem I had was when I tried to turn in the truck early and I was unable to finish the check in questions because it told me that I'd entered a lower mileage than when I started.Jason U.
El cliente no dejó un comentario.RANDY V.
General Manager (no name tag) was not polite, friendly, or helpful. She appeared to be in a bad mood and unable to maintain a professional attitude. Truck was dirty (inside and out), windshield was filthy. Agent that booked my reservation on the phone was helpful and cheerful.ANGELICA H.
El cliente no dejó un comentario.Mark H.
The mirrors in the truck were horrible and broken...the right mirror kept flinging out and could not tighten it. Very dangerousNicholas A.
El cliente no dejó un comentario.Debra S.
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.Rosalie C.
El cliente no dejó un comentario.Faith M.
Very efficient and helpfulKenneth B.
friendly employeesfrank G.
El cliente no dejó un comentario.MELINDA M.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Barry V.
Truck I was originally given had mirrors that spun around when I took it back for replacement I was given a truck with cracked windshield. Made appointment previous day, yet I wasted 45 minutes due to organizational issues and still drove away with cracked windshield that no one seemed to be aware of until I notified. Very bad experienceDan R.
Had to drive 20 miles to pickup trailer and 20 miles back to 1st location. Gas Gauge did not read 15/16 full. Much closer to 3/4 full. I was charged an extra $40. But haven't received any detail as to what the charges were for. I am assuming it was gas because I returned the truck with 3/4 of a tank. I don't want to complain about the $40 surcharge but would like a detailed invoice explaining the charges. I also reserved the Trailer a couple days in advance and believe that they should have had it at the same location that I picked the Truck up from. Other than that, the equipment worked well for purpose it was rented.Richard K.
I was very disappointed to check in online and be sent inside to the line where I didn't have to wait in line. I then proceeded to wait 7 mins for them to go through the two people in line before I could be handed my key. What's the point in online when I would have gotten things faster if i didn't go through the online processKenneth N.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Raymond R.
Great customer service!ron L.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.Keith L.
El cliente no dejó un comentario.Teresa H. | First Impressions
Fast and friendlyvictor A.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Doug E.
One serious flaw was in the oral direction I received when I was handed the paperwork and keys to the 10' bed truck here on Bell Road in Sun City, AZ on 3/26/22. "Bring the vehicle back with the gas gage showing at least half full." The trouble is as I drove away and noticed the gas gauge was showing just a little above 1/4 tank. I stopped right away and put in $35 worth of regular (at $4.99/gallon) . It then showed just over 1/2 full on the gauge so I added another $12.00 to move the gauge a little more above 1/2 tank level. My moving work was about 20/22 miles in length. I returned the vehicle with the gauge showing just above 1/2 tank level. My I pointed out the problem of having to bring the fuel supply up to the 1/2 tank starting position ($30-35). I was kindly told that I should have checked the details in the contract and notified the office at the start of the trip. Nothing could be done at this point. My recommendation is to more carefully designate the starting level (with a photo picture of the gauge) and have the return gauge reading register the same. Especially with gas prices what they are now, some more carefully identified requirement should be the standard. - Otherwise - good and friendly service. Yours truly, Thomas Phelan P.S. I was a friend and early regular prayer partner with Mr. Sam Shoen in Scottsdale and Phoenix in the early days. Good man!Thomas P.
There was an issue with the drop off location in the system. System indicated a different location and wanted to charge me $32,000! Walked inside and one of the representatives looked at the confirmation email I had received confirming the drop off location. He then made a phone call and within a few minutes had the issue resolved with no additional charges! All in all good experience hopefully these 2 locations get a free lunch in appreciation for their great customer service!Alberto A.
El cliente no dejó un comentario.LUPE Z.
There was an issue between the online reservation system and the store check out system. I received a reservation confirmation online then went into the store and was told my truck wasn't approved to pull the auto transport trailer...very frustrating! No issues with the rental location and the agent did everything he could to assist.David M.
One thing I had a hard time with was the card that allows me to get into the storage. Every time I tried to clock out of the storage it wouldn't let me it kept saying access denied. Just had a hard time getting in and out with the key cardYahzmeen H. | Overall Experience
Excellent customer serviceMichael R.
Fast, efficient, and positive attitude.Bruce H.
El cliente no dejó un comentario.Emil R.
El cliente no dejó un comentario.LUMER A.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.Sandra K. | Overall Experience
But Four hours is just not enough time with travel time and all. What what happen to next day delivery at the same time?Arturo M.
Staff was â€œProfessional and Helpful@â€¦.Wallace C.
Way faster rental service than my previous experiences.Dane S.
Drop off was fast and easy. No issues.Torin L.
I have been through so much this past year and having a unit at this U-Haul location has been a tremendous help to My family. U-Haul worked with me when I was having trouble making a payment and always stayed on top of everything. I would definitely recommend u-haul to everyone i know and most definitely will use them as a go to when needed be. The staff there is a great one no doubt about it and Stephanie has been the most amazing employee, the most hospitable person you could meet, superior customer service, all around a great person, thank you. The janitor there is a great guy definitely someone to keep long term at any industry, very kind and friendly with outstanding customer care. Thank you to all at U-Haul for helping me get through this tough time in my life, you all are amazing.Christa W. | Overall Experience
The staff was helpful.Gloria B.
El cliente no dejó un comentario.Jack T.
I showed up 40 minutes before opening. I saw an employee walk in the building. He saw me pull up and opened the door and checked my trailer in. Lickity split. I was out of there in 5 minutes. 35 minutes before they opened.Daniel S.
El cliente no dejó un comentario.Jimmy K.
The truck was brand new (and clean) but it was out of alignment. It pulled to the right quite significantly. I thought it was the wind on the interstate for the first few hours, but ot never stopped trying to veer right. I stopped at a truck service station on the 2nd day and they said it was out of alignment. It was a fully loaded 26' box truck and I wasn't about to unload it to exchange at the closest U-Haul retailer. It was a pain in the rear to drive for 1600 miles and a real inconvenience. It was actually hazardous to drive at times because it wanted to drift onto the shoulder.Scott S.
El cliente no dejó un comentario.richard G.
El cliente no dejó un comentario.Justin S.
Sick as a dog, you wouldn't let me keep the truck one extra day.DAVID B.
El cliente no dejó un comentario.Nancy R. | Overall Experience
Storage is expensive with no perks for loyalty. Increased pricing for the same unit and was not provided a pro-rate for the month of March, even though I just paid $200 on 2/28 and moved out 03/06. So I'm paying for space I'm not even using. Ridiculous.Shaneqwa H. | Overall Experience
Unique situation… coorporate notifiedDiana H. | First Impressions
El cliente no dejó un comentario.Elizabeth R. | First Impressions
El cliente no dejó un comentario.JACK G. | First Impressions
El cliente no dejó un comentario.Sue A. | Overall Experience
El cliente no dejó un comentario.Marcina L. | First Impressions
Sadly to say I had to move out due to the 3rd price increase in 2 yrsJoe & Dennis D. | Overall Experience
El cliente no dejó un comentario.Kevin H. | Overall Experience
The fellow that helped us was very courteous and we appreciated that. Since we are senior citizens, the clerk gave us a good location for a storage unit and we were very thankful. Leslie and Ann Shermanann s. | First Impressions
El cliente no dejó un comentario.MICHEAL R. | Overall Experience
El cliente no dejó un comentario.David L. | First Impressions
¡Gracias!Mac C. | Overall Experience
That feller in the store with the red hair is some sorta saint, give that man a vacation to cancun or something.Jordan T. | First Impressions
I want to Thank Store Manager Megan and phone agent Whitney for their compassion and professionalism. I was dealing with death in the family and other things and I needed someone to be concern that my needs were being met. Because of my interaction with you, I highly recommend Uhaul! Excellent facilities and service. ¡Gracias!DAWNETTA M. | Overall Experience
I have rented a unit from the facility by Arrowhead mall for over 4 years now. The manager 4 years ago was fantastic! I mostly just needed the unit for receiving large shipments on pallets. Uhaul provides a service for this which I paid for. The staff 4 years ago was also fantastic. The janitor always stopped to talk to me as well as the staff in the bay. However, it's now 2022 and in the past 6 months there have been several manager changes. Each one has gotten worse. They would give me a hard time about my shipments being dropped off. They gave the delivery drivers a hard time and didn't want to sign for my shipments being dropped off. They would call me an hour before they close and insist that I get there to take the shipment before the office closed. It became unreasonable. I was told that the owner was the one giving them a hard time and in turn, the manager was passing that on to me. The final straw was when the new manager called me in and told me they'd have to add $10 a month to my bill (after I'd been renting at the same price for 4+ years) because they had made a mistake and needed to charge me more. Not sure who taught these guys how to run a business, but I hope the extra $20 from my last 2 months was worth losing a customer who was paying $170+ a month for over 4 years. Good luck, your new management is terrible and do not treat your customers with respect.Kyle S. | Overall Experience
Employees seemed like they hated there job (Hunter & Asian kid)...except for the guy with the beard & baseball cap. Phone rep screwed up my reservation.John M. | Overall Experience
Keep up the Great work!! Very professional !!Larry D. | First Impressions
Hated it. Charged the wrong amount. Paid for a air controlled unit and I was out in a non- air controlled unit. Items were ruined. Employees misspelled my address and number on file. Truck rentals are old as dirt for almost three times the posted price with early return. Horrible rate -10.Kaila J. | Overall Experience
Didn't know that I needed a card to get in the buildingVeronica A. | Online Move In
All the staff working the day I moved in were very kind, patient, and helpful. Thank you for making me feel like I can trust the team at this location!Krystian G. | First Impressions
Thanks to Google Maps I got your number and I got to talk to somebody at U-Haul I appreciate the fact that you guys stay open longer so that people can use your facility better I would recommend you haul to everybody and all these other places that want to store your stuff need to get on the same page as U-Haul they've got a good systemWAYNE G. | First Impressions
El cliente no dejó un comentario.Sally S. | First Impressions
Close to our house. Very easy to unload store ectdale l. | Overall Experience
Mistakes made on my reservation forced me to go to another location. Confusion, miscommunication, higher price than quoted on the phone. The guy 'helping' me didn't listen and seemed like he wanted to be somewhere else. Just a messJohn M. | First Impressions
El cliente no dejó un comentario.Jason S. | Online Move In
El cliente no dejó un comentario.Gary G. | First Impressions
El cliente no dejó un comentario.Diana H. | Overall Experience
I had a reservation. When I arrived we checked in. The agent helping us places the Erin name on the account. Then he gave us directions to a unit number that was incorrect, it was the incorrect unit number. Then when we received the correct unit number. We unpacked went to the unit , there was a lock on it. We informed the front desk they sent an agent to unlock it. He found out that his key didn't work, Notified us that it was a customers lock. That UHaul were not allowed to cut the lock. However I could go get a lock Cutter and cut it off. Inform them that was not my responsibility. They had no other units the size that we had reserved that was climate controlled. We had to repack the truck and go find another storage unit. A horrible customer service experience.Lionel E. | Overall Experience
El cliente no dejó un comentario.Traci R. | First Impressions
El cliente no dejó un comentario.Ralph B. | Overall Experience
El cliente no dejó un comentario.Forrest C. | First Impressions
El cliente no dejó un comentario.kathy s. | Overall Experience
They lied tome about a free months rent. Couldn't figure out when I was supposed to pay my rent even after I tried to go pay it. Then charged me late fees which were later taken off.JACOB G. | Overall Experience
El cliente no dejó un comentario.HARRY L. | Overall Experience
El cliente no dejó un comentario.michael a. | Overall Experience
El cliente no dejó un comentario.kathy s. | First Impressions
El cliente no dejó un comentario.Jayme M. | Overall Experience
The guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.Damian S. | Overall Experience
I am happy w the service. Thank youomar j. | Overall Experience
Great place w friendly,helpful staff!!CRAIG M. | Overall Experience
El cliente no dejó un comentario.michael a. | First Impressions
I reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.Jennifer R. | First Impressions
El cliente no dejó un comentario.Sue A. | First Impressions
El cliente no dejó un comentario.Sara H. | Overall Experience
El cliente no dejó un comentario.William W. | Online Move In
El cliente no dejó un comentario.alexander s. | Overall Experience
El cliente no dejó un comentario.Donald L. | Overall Experience
El cliente no dejó un comentario.Patricia E. | First Impressions
El cliente no dejó un comentario.Kim M. | First Impressions
El cliente no dejó un comentario.Meagan G. | First Impressions
El cliente no dejó un comentario.Joseph W. | Overall Experience
They rented me a locker that was already rented out I placed a hold on unit online but that wasn't useful I was charged twice and still waiting on my refund very inconvenient. I went up the street and didn't mind paying the extra charge for a 10x10 I would have rented with uhaul but apparently no one knows what they are doing thereNicole B L. | First Impressions
Everything went great. We were told we would get a 10 x 10 when we arrived but all that was left was 10x5.....we eneded up being able to get a 10x10. They were very helpful and accommodating.CRAIG M. | First Impressions
El cliente no dejó un comentario.Glendon B. | Overall Experience
El cliente no dejó un comentario.Laurel B. | Overall Experience
El cliente no dejó un comentario.LISA S. | First Impressions
El cliente no dejó un comentario.olivia r. | Overall Experience
El cliente no dejó un comentario.Jayme M. | First Impressions
Super experience. Shout out to Jennifer and Savannah. GraciasLorraine B. | Overall Experience
El cliente no dejó un comentario.ZENOBIA G. | Overall Experience
El cliente no dejó un comentario.Terry K. | Overall Experience
Really great facility to store things at. Well lit; fair price; after hours keycard entry; plenty of doilies to use. Couldn't ask for a better experience.Jacqueline G. | Overall Experience
Dispute feedback has been left with Mr Ashdown, and name? Mgr next to him. Spoke to bothe about Ms Ruckers rudeness and disrespect at move out. Im elderly woman, very upsetting. Other mgmnt. have been supportive. She needs mgmnt. observation of mental, psych meant., work stress related??Debra R. | Overall Experience
El cliente no dejó un comentario.Kathleen L. | Overall Experience
El cliente no dejó un comentario.Constance W. | Online Move In
My wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas ThulinDouglas A. | Overall Experience
Treated us very wellDALE L. | Overall Experience
El cliente no dejó un comentario.Kimberly W. | Online Move In
El cliente no dejó un comentario.Debbie G. | Overall Experience
The move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.Debbie G. | First Impressions
El cliente no dejó un comentario.DAVID M. | First Impressions
El cliente no dejó un comentario.KITTY L. | Overall Experience
Smith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Gracias.Lorraine B. | First Impressions
The manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.Don C. | Overall Experience
They honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.George G. | First Impressions
Very helpful and friendly staff. I will use this location again as needed. Very convenient.Robert D. | Overall Experience
El cliente no dejó un comentario.Louisa P. | Overall Experience
El cliente no dejó un comentario.Kathleen S. | Overall Experience
El cliente no dejó un comentario.Kristofer K. | First Impressions
El cliente no dejó un comentario.Joanne B. | Overall Experience
El cliente no dejó un comentario.KEN B. | Overall Experience
El cliente no dejó un comentario.Jeff S. | Overall Experience
Hard working staff and helpful.Robert D. | First Impressions
El cliente no dejó un comentario.shirley w. | First Impressions
I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekendStephen L. | Overall Experience
I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.Sandra C. | Online Move In
Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.Deborah F. | Overall Experience
El cliente no dejó un comentario.Luther D. | Overall Experience
Great serviceOrlando G. | Overall Experience
Staff was amazing will definitely recommend location to anyone who needs storage.Ana C. | First Impressions
El cliente no dejó un comentario.Mary Ann O. | Overall Experience
Everyone was friendly and helpful.Janice D. | Overall Experience
El cliente no dejó un comentario.Gary N. | Overall Experience
El cliente no dejó un comentario.Deborah F. | First Impressions
All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.Orlando G. | First Impressions
The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!Stephen L. | First Impressions
El cliente no dejó un comentario.Lindie K. | Overall Experience
El cliente no dejó un comentario.Victoria K. | First Impressions
I only use U-haulDARRELL C. | First Impressions
I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry FieldingLARRY F. | Overall Experience
El cliente no dejó un comentario.Joseph V. | Overall Experience
El cliente no dejó un comentario.steven F. | Overall Experience
El cliente no dejó un comentario.Harlee B. | First Impressions
El cliente no dejó un comentario.THOMAS E. | Overall Experience
El cliente no dejó un comentario.LOLA J. | Overall Experience
El cliente no dejó un comentario.DUSTIN F. | First Impressions
Great attentive staffNICHOLAS T. | Overall Experience
You guys are too EXPENSIVE!Ana M. | Overall Experience
Staff very friendly and helpfulLarry N. | Overall Experience
The only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.Jeanne L. | Overall Experience
El cliente no dejó un comentario.andrew b. | Overall Experience
El cliente no dejó un comentario.kirstin v. | First Impressions
El cliente no dejó un comentario.Katrina M. | Overall Experience
El cliente no dejó un comentario.martin h. | Overall Experience
Clean. Easy access!MARYANN C. | Overall Experience
El cliente no dejó un comentario.Joseph C. | Overall Experience
El cliente no dejó un comentario.claire b. | Overall Experience
El cliente no dejó un comentario.Connie B. | Overall Experience
El cliente no dejó un comentario.DAWN G. | Overall Experience
Fast and convenient check in. Was able to upgrade without any issue.Bruce H. | Online Move In
Loved having the carts available to help with the move in. ThanksLarry N. | First Impressions
El cliente no dejó un comentario.Janice D. | First Impressions
El cliente no dejó un comentario.Jeanne L. | First Impressions
Well secured, friendly service and easy to accessGilbert M. | Overall Experience
This location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.Patrick L. | Overall Experience
GraciasLANCE L. | Overall Experience
Team always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!Ariana D. | Overall Experience
There was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said "climate control between 65-80°" so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.Michael T. | Overall Experience
Staff was very friendly and extremely helpful. Thank you. NickNICHOLAS T. | First Impressions
I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your "reservation" system undermined my experience significantly.Damian S. | First Impressions
I did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.CLARA W. | Overall Experience
The facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.JOHN FREDERICK P. | Overall Experience
El cliente no dejó un comentario.Mike S. | Overall Experience
El cliente no dejó un comentario.MARYANN C. | First Impressions
Locking on storage unit hard door to lock , opposite of others we have used. It just took time.Mike S. | First Impressions
They are friendly and help good workers and build office clean and neat not messy..KENNETH C. | First Impressions
El cliente no dejó un comentario.kathleen s. | Overall Experience
El cliente no dejó un comentario.ZELMAR K. | Overall Experience
El cliente no dejó un comentario.Richard R. | Overall Experience
Booked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.Katrina M. | First Impressions
Great storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I'll go...and I'll recommend it to my friends.Joshua M. | Overall Experience
the people at U-Haul have always been very friendly and extremely helpful.gary m. | Overall Experience
Gracias.James W. | Online Move In
El cliente no dejó un comentario.WILLIAM W. | Overall Experience
did not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said "ya we don't have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won't go back to this facility.Paul S. | Overall Experience
El cliente no dejó un comentario.Cory Z. | Overall Experience
Very pleased with the helpful staff, clean storage area and clean truck.JEFF J. | Overall Experience
Alarm went off EVERY single time we opened the unit. Very annoying.Mardell K. | Overall Experience
Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.michael r. | First Impressions
Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciatedJacqueline G. | First Impressions
Excellent peoplewillie h. | Overall Experience
Every one there was great to work with.. 5 stars!!!Michael G. | Overall Experience
Charles is amazing! Thank you for your excellent customer service!diana s. | First Impressions
We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.Michael G. | First Impressions
Easy storage set up and security, and departure.LouAnn L. | Overall Experience
Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.Shirley F. | First Impressions
Complex very clean and loading ramp made it very easy to unload and load items.Jim K. | Overall Experience
Very good and clean,very friendly staff too!ROBERT K. | Overall Experience
U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.Michael G. | First Impressions
Erica and her team went over and above to meet my storage needs. GraciasRenee M. | First Impressions
Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.ALEXANDER K. | Overall Experience
NingunoJacqueline D. | Overall Experience
Everyone is always so helpful and patient. Really like this location.Jayme M. | First Impressions
First rate service from staff. Facility clean and neatFrank M. | Overall Experience
I love UHaul Airizona on Bell youida c. | First Impressions
Everyone was so helpful. Even the people that are unloading helpful Awesome Thank youDolores D. | First Impressions
My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.CAROLE B. | Overall Experience
Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.Desiree B. | Overall Experience
I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Gracias.Tami S. | Overall Experience
made everything easy, from phone calls, to taking payments over the phone and answering questionssteve s. | Overall Experience
Parking is a problem, to many uhaul trucks and trailers parked there, no room for customersRobert R. | Overall Experience
Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.MELINDA M. | First Impressions
Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good serviceLeona B. | First Impressions
Staff had good communication between coworkers which showed efficiency with all customers.Laurel R. | First Impressions
My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units availableANDREA L. | Overall Experience
Erica was greatkeith D. | Overall Experience
Very clean & friendly staffMichael H. | First Impressions
I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!Kelly M. | Overall Experience
Very well maintained and staff facility.Donald H. | Overall Experience
Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for thatmanny v. | Overall Experience
GraciasBARBARA W. | Overall Experience
ggfhfghhgfhkjljjhBryan F. | Overall Experience
Was kind of disappointed when I was told they don't pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.Karl C. | Overall Experience
Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.Gregory C. | Overall Experience
Greatestmichelle a. | Overall Experience
Courteous, patient, thoroughFrank M. | First Impressions
We will use you again.Julie G. | Overall Experience
Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.george a. | Reservación
Nice place nice peopleFred S. | Overall Experience
Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.Jesse W. | Overall Experience
The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding managerTONY S. | Overall Experience
Erica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats allTimothy S. | Overall Experience
WSTEVE Z. | Overall Experience
It was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!Glen O. | Overall Experience
The wait time on the phone line is to long.The service was excellent.shalondra n. | Overall Experience
This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.Darrel C. | Reservación
Very nice staff and very helpfulChristy S. | Overall Experience
.COLLEEN B. | Overall Experience
Location was very convenient. I like the share your stuff area.Terri H. | Overall Experience
Everything was fine.ann g. | Overall Experience
I was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!ROGER B. | Overall Experience
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