I would say nothing! The Guy that did my install was fast and courteous. Although I would recommend a bench or area to sit and wait inside.
Benjamin FCustomer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center
Testimonials From Recent Customers
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The experience was wonderful and flawless couldn't be easier pick-up and drop off both great.
STEPHEN SReady I was in the beginning, not sure about any of the services office facilities of U-Haul, but after experiencing the services, the welcoming nature, the guidance given and the professional courtesy and commitment shown by the staff of the U-Haul facility I was amazed and impressed with everyone at the guidance and support given by the person who was inside The storage facility working there
Jason A | Overall ExperienceEnsure when equipment is guaranteed that it's actually there. Moving a refrigerator, washer, and dryer without the appropriate dolly, which was reserved when the truck reservation was made, caused multiple injuries.
SHELBY WNo comments, easy quick drop off
GARY DOne thing I will call out is calling this location is a chore. It'd be great if they answered the phone in store
DUSTIN FGreat Service
TAKISHA W | Overall ExperienceI had a small problem with my trailer brake lights. Timothy went above and beyond to get me sorted and on my way. What an awesome experience! Thank you Arrowhead U Haul!!
CHRISTOPHER SVery nice 👍 For costumes service
TU NThe bathroom needs to be cleaned. It should be as clean as the equipment offered for rent.
RICK MEverything went well from booking to pickup and dropoff. Not much waiting time or else
eric wTim did a great job got me in and out of there very quickly.
todd pPeople were very friendly and helpful
Roger Spros. the guys got the job done really quickly. cons: they didn't already to have it in their system at 1st.. but then did. ???? I was looking at my bummer... and it's scratched. did I do that? maybe but the scratches looked new. I didn't take it back because what could they do to fix it?? but... if I was 100% positive the scratches were made there I would have. pro: the office worker and manager we're friendly but yet professional. they worked well together too.
russell cWe had a long trip ahead of us. We were very safe and secure in the U-Haul truck having to cross the desert in over 100° thank you for making sure everything worked properly.
APRIL MWe rented an enclosed trailer anticipating weather traveling from Arizona to Oklahoma. Imagine our surprise when we started to unload and all of our packages were soaking wet on the bottom and all our clothing was wet. It caused us to have to dry out all our stuff and wash all the clothes. I expect a rep to reach out to discuss ASAP.
Chas DThank you for making the entire rental process so easy. :)
RONALD WThis place is an actual U-Haul center. Friendly, helpful and professional. I had originally reserved to pick up here - then was told I had to go to a different place to get the truck. When I did...the truck would not start - and the office closed as soon as I walked out the door. Then got transfered back to this place on Bell rd. This location is good - however the overall experience with U-haul put me off from using them ever again.
Michelle VStaff was way above industry standard. Five star service Windshield was dirty and drivers wiper was no road worthy.
WILLIAM CEverything went very smoothly!! My U-Haul representative Joseph was amazing and helped me with all my questions and concerns. Great U-Haul associate.
Gordon LNo customer service - representative at check in was rude and clearly unhappy as no smiles or greets just rude and discourteous
STEVEN hI went here to have a hitch installed on my vehicle. Though it did not arrive on time, the manager did a fabulous job with communicating. Once it did arrive they took my SUV back right away and did an amazing job installing my hitch.
Jennifer KNothing. Staff very helpful
Robert EProfessional and helpful customer service reps! Thank you so much! Definitely refer those I know your way
Laura LI got charged twice. For my rental
Errol HThe U-Haul gets overheated and AC stops working. This is a very bad thing if you are traveling in the southwestern United States.
TERRY GStaff was always helpful. Clean and would answer any question I may have.
Theresa G | Overall ExperienceMake sure the truck has been cleaned and that the truck is inspected for any issues so that the renter can feel safe in it. I only had to drive a short distance so it was okay but i tried to get on the freeway and the tire sounded like it was going to blow out and truck was shaking and wasn't gearing in / out properly and the alignment was so bad it was impossible to feel in control of the steering so I just took sides roads because I didn't feel safe at all. Even on the side rides it was sketchy but atleast it's a slower drive . Maybe a uhaul employee should have to drive each vehicle before it's rented out and if they wouldn't want to drive it a far distance neither does anyone else.definitely not putting down uhaul because I have used uhaul many times and have never had an issue. This is the first experience that I had a bad truck. The customer service was excellent from start to finish and always is! But the truck I drove definitely has some issues.
FELISHA AReserved a U-Haul online once I arrived pickup Service was extremely quick! I was able to rent a same day U-Haul and was happy with the service provided. ¡Gracias de nuevo!
Lawanda GEverything was 100 % good
FELIX VThe staff was awesome.
GREGORY HStore seemed short handed for the traffic level.
George RThe facility was amazing, the staff was always friendly when I would call or come by. When I first started storing with them, my son dropped his phone down the elevator shaft. The manager made it a priority and found someone to retrieve it for us. I have used the facility for a year and will be using them again if I need more storing needs.
Jettah Z | Overall ExperienceNothing. Everything was excellent
Audrey BAll in all it was quick and easy process. Bastian was more than helpful thanks guys.
roman lNo issues the staff was great and very accommodating
Chamal EI was a bit surprised to see that there was not a hand truck in the back. Had to borrow one from a friend. I rented a truck from Homedepot the weekend before. The truck was newer and a smoother ride. And had a hand truck. Same price. Just an FYI. Rented from uhaul this time as it was a bit closer. But manager was super nice. And the dude that accepted it at drop off was very cool. Other guy in the front had no urgency or politeness with a line of 4 people. Thanks for asking.
Mora IGreat service guys down there very helpful
MICHAEL RTruck was dirty on the inside of water bottles and thr assistant manager Tim was texting my phone with threats because I wasn't able to return the truck due to a death in the family and me having to be out fo town for a bit smh never again will I use the company uhual because of Tim the assignment manager
Alfonso lThumbs up
Jaimison Severyone from the kid we bought the boxes from to the one who checked the truck out to us to the gentleman who checked the truck IN were very polite, helpful and friendly. We ABSOLUTELY will use this location again.
Virgil zWash, rinse, repeat. It's extremely challenging in today's world of mediocrity, to experience customer service that stands head and shoulders above the rest. This team delivered. Looking like now is a good time to recognize and acknowledge a job well done by this team. Have the best day, Michael
Michael GStaff was fantastic. Amazing customer service
scott pNothing. The two clerks were helpful. You had the trailer I wanted (even though it was a busy Saturday). Seemless in every way, including the return. And for a reasonable price. Thank you! I always go to this particular UHaul and there is a reason. Just great service!
Keven HThanks thank you you guys are awesome.!
MARIA KEveryone was engaged and customer service orientated. I have used uhaul about 20 or so times in my life and this was the best. Only complaint would be that when I picked up the truck it had 51 miles to empty and I had to fill it to more than twice that amount to avoid additional fees for it being under a quarter of a tank.
Andrew LAll went well
Brad SVery polite and helpful staff!
Wayne Tno changes
Brian MNice place to rent a truck. My only little complaint was the agent didn't point us in the direction of the truck we rented and we looked all over the lot trying to find the one we were assigned to. Our prior rental at this location the agent actually pulled it up to the front for us and did an inspection with us.
Karen HWe have rented from this location before and they always do a great job!!
Stacy MNot good. Car carrier ramp, was jammed and difficult to operate. The rest of the car carrier was so so.
Roy CEverything was great: pick-up and drop off were fast and very efficient. Van was perfect. Overall, a very good experience.
Derek COne employee grumbled about another employee. Another employee finished putting away some inventory before helping us with closing out an invoice
Peter DNOTHING!!! Great experience and your staff was very helpful and courteous!!!
Mike RVery good job
LEE TJob well done the manger at this location did a great job , I would work with him at his place anytime
GARY TACTEAZ has been using this location for UHAUL for many years and we find the service to be excellent and we always go back.
jim cNice guys at desk check in and check out. Everything was smooth.
Victoria RNothing, staff was great got me in and out quickly
Kris HTimothy Provost is a professional manager. Great attitude.
Scott H | Overall ExperienceI did not like that I rented a unit here for well over a year and my bill would just keep going up by about 10 dollars more each month. Started paying around 160 ended up paying the last month at about 250. Should be the same price no matter what for people who pay their bills on time every time. Besides that everything else is great, especially the staff!!!
Brandon V | Overall ExperienceBest customer service ever!
Patricia F | Overall ExperienceEvery time we have used U-Haul at this location since starting our move a month ago it has been above my expectations. Great customer service and communication, everyone is so friendly and helpful. It made moving with two small kids the easiest it has ever been for us. ¡Gracias!
Ann R | Overall ExperienceNice people on the counter. Easy to deal with.
Joe G | First ImpressionsAll of the employees from the owner right down to the person cleaning were fantastic. Great customer service, clean facilities, easy to use storage units….everything was great. I would recommend this location to anyone looking for temporary storage, or to rent trucks/trailers to move items. Well done!
Scot V | Overall ExperienceMaintenance/cleaning guy is very friendly and helpful. Had to store my stuff here for over 5 years, love the climate control. Just moved yesterday and every box still has the tape on them, nothing is weathered, I think that's what I liked about it most. Office staff were always helpful. ¡Gracias!
Karen G | Overall ExperienceEverybody at the storage facility were very helpful, very attentive and respectful.
Robert K | First ImpressionsThe staff at this location were the best! I will always use this location for moving and storage needs!
Patricia F | First ImpressionsMy only issue was how often the prices went up. It just got very expensive for me.
Victoria K | Overall ExperienceTim and the staff at this location are great! Would definitely come back if needed and recommend this location to friends and family.
TREINEA T | Overall ExperienceGracias
Walter B | First ImpressionsThe common areas were alway clean and well lit. They have carts for everyone's use. When I moved my stuff in the staff was friendly and helpful.
JENNIFER P | Overall ExperienceWent out of way to accommodate me
Roger D | First ImpressionsAbsolutely Great Service!
TAKISHA W | First ImpressionsThe move was very well handled. Thank you.
Camille N | First ImpressionsStorage facility was fine, well maintained and clean. Units with concrete post in unit should be noted. Card reader checking in or out not easy to read, maybe because I am older.
LARRY W | Overall ExperienceJoe was extremely helpful.I was disheveled, tired, and so over moving. Joe explained everything and made moving into storage the best part of this entire hated event. Thanks again Joe, you're the best.
MARK K | First ImpressionsThe staff is so helpful. My son had a meltdown and accidentally dropped his phone down the elevator. They went out of there way to make sure they got it back for me.
Jettah Z | Online Move InYou guys raised the rent to much and to often
Richard S | Overall ExperienceI always felt secure there and staff were very professional.
Douglas D | Overall ExperienceVery helpful made my move from out of state much easier
Jeni L | Overall ExperienceTimothy is awesome!!
Tracy A | First ImpressionsThe store manager Timothy helped me and was extremely kind and knowledgeable. I would hire him for my business in a heart beat . Hard to find good people who do their jobs right .
Lindsey E | First ImpressionsI had been with Uhaul for decades, renting equipment. I have had my storage unit for about 10 years I think, but I got a call from someone who was part of a company wide audit. This person said that my veterans & over 55 discounts would no longer be available. I told that person & the management at the facility that as soon as my rent went up because my discounts being taken away I would be leaving. That was November of last year. I told management I was leaving and twice when I rented a piece of equipment, it was not checked in promptly and I was double charged. Then it took until 20 April 2023 to get around to auctioning of my property. All of this resulted in a total bill of about $860. Unacceptable. I WILL NEVER USE UHAUL SERVICES EVER SGAIN AND WILL HIGHLY ENCOURAGE ANYONE ASKING TO USE UHAUL TO GO ELSEWHERE DUE TO THE UNFATHOMABLE INCOMPETENCE OF THE MANAGEMENT OF THE COMPANY ! I WILL NEVER PAY ONE RED CENT TO UHAUL AGAIN AND SINCE MY INCOME IS UNGARNISHABLE, DON'T EVEN BOTHER TO TAKE ME TO COURT ! I WILL LAUGH ALL THE WAY TO THE GRAVE AS TO HOW A FINE COMPANY COULD FALL SO FAR DOWN INTO THE TOILET !
David C | Overall ExperienceEveryone there were awsome to work with
Deborrah P | Online Move InClean facility, great carts for use, manager cares about customers and staff. Our best U-Haul experience yet! Thanks.
Kim D | Overall ExperienceStaff was always non helpful...
Joe M | Overall ExperienceI have recommended your facility to several people, having used you a couple of years ago. Thank you for your help.
Mary A | First ImpressionsTimothy, the front desk associate, made everything so incredibly easy for me. He was very knowledgeable and courteous, even following up with a phone call the next day to make sure things went smoothly with my move-in. Five stars for Timothy!
TAMMY G | First ImpressionsDecided to move out due to fees consistently rising.
RHEANNA S | Overall ExperienceI don't rent anywhere else. I have always found customer service to be excellent. Thank you for such a wonderful experience.
Mary G | First ImpressionsVery clean and easy access to stores my items very satisfied and will use storage again if necessary
theoria j | Overall ExperienceHorrible customer service! Staff was very bothered to have to do their job. I rented a truck and a trailer one way from Vegas and was told the location does not do one month free storage. I will never use uhaul storage again!
Andrew T | Overall ExperienceUhaul experience was excellent everytime I came in and your workers were always welcome me with a smile thank you all
Larry D | Overall ExperienceOne thing I had a hard time with was the card that allows me to get into the storage. Every time I tried to clock out of the storage it wouldn't let me it kept saying access denied. Just had a hard time getting in and out with the key card
Yahzmeen H | Overall ExperienceI have been through so much this past year and having a unit at this U-Haul location has been a tremendous help to My family. U-Haul worked with me when I was having trouble making a payment and always stayed on top of everything. I would definitely recommend u-haul to everyone i know and most definitely will use them as a go to when needed be. The staff there is a great one no doubt about it and Stephanie has been the most amazing employee, the most hospitable person you could meet, superior customer service, all around a great person, thank you. The janitor there is a great guy definitely someone to keep long term at any industry, very kind and friendly with outstanding customer care. Thank you to all at U-Haul for helping me get through this tough time in my life, you all are amazing.
Christa W | Overall ExperienceStorage is expensive with no perks for loyalty. Increased pricing for the same unit and was not provided a pro-rate for the month of March, even though I just paid $200 on 2/28 and moved out 03/06. So I'm paying for space I'm not even using. Ridiculous.
Shaneqwa H | Overall ExperienceUnique situation… coorporate notified
Diana H | First ImpressionsSadly to say I had to move out due to the 3rd price increase in 2 yrs
Joe & | Overall Experience