You need to hire someone else at the counter, rude, and lazy.
ALBERT CCustomer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center
Testimonials From Recent Customers
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The in store staff was very friendly & helpful.
RUBY GYou are doing fine, keep up the good work.
CHARLES HRental went well and the staff was informative as well as helpful.
GERALD CNo criticisms
THOMAS LThe staff was extremely helpful. The storage unit was not closing properly and an employee literally dropped what he was doing to help!
CASSANDRA MBastian was absolutely amazing. So friendly, polite, efficient, just an absolute pleasure
Sherrie VI was disappointed when I turned in the van. I was only about 25-30 past 4:00 and they still charged me for 2 days. I thought that was a little ridiculous!!!
Larry FExcellent customer services. Made picking up the vehicle very clear, got me in and out and did me a solid with vehicle choice. Clear instructions and easy to use drop off
JONATHAN REverything was lovely!
Ashley RExcellent facility super clean ! Excellent customer service
DEBRA S | Overall ExperienceThank you again for the service,
FRANTZ VNo issues, everything went smooth and seamless. Great job UHaul.
catherine tReceived great service!!!
TAYLOR WExtraordinario servicio al cliente
JEREMY GRunning lights did not work, had to buy tow lights kit
GARY LThe guys were very helpful. Picking up my truck was very easy and it was fully ready to go
Anthony PExcellent staff easy to work with.
ISAAC TTimothy and Walter were great help both with reservations and pick up.
DEBORAH KIt was perfect
JOSE GTim and his team are the best I've ever dealt with Uhaul
Meagan T | Overall ExperienceThe staff was very friendly, helpfull and ready to help install thee trailer I rented. They did a great job for me.
JOANNE GDid a great job. Quick and easy. Thanks!
RICHARD MGary was great and the rest of the staff were as well
DENNIS GNothing. Everyone was awesome
TIFFANY FI picked this location close to my home and reserved 2 months in advance. But had to go to another location to pick up truck
Ron SNa
Charles BAwesome staff
ROSE AFirst time going to this location to rent a trailer, the workers are very professional and explain everything to me very clear, also when I return the trailer the lady there was nice and friendly, she also un-hook the trailer for me, I 'll be recommending this place to my friends and family, thanks.
JULIO HFriendly service and very clean and professional shop.
Derek HPicked up was supposed to be a truck had to get a van then the van was dirty. Had scratches and dents and dings all over it otherwise than that everything went good.
Theodore FThe trailer was dirty and when I went to return it they charged me $45 cleaning fee.
JASON JGreat customer service both gentlemen were very helpful and very nice.
DOUGLAS WGracias
MARIA KTim the manager was outstanding and great customer service. Kudos. Thank you for great customer service. Debbie Still
DEBORAH SThe staff was friendly and efficient when picking up and returning the truck.
CHRISTINE RTimmothy was very courteous, efficient.. The process was super easy on checking out and on the return. I would highly recommend this location. ⭐️⭐️⭐️⭐️⭐️. 5 stars Super clean as well.
CINDY TI needed to move a piece of furniture to storage. I was able to arrange it a day in advance for after work and for just a couple hrs. It was perfect! Picked it up at 5:30, returned it a couple hours later. The u haul person was pleasant and welcoming. Great experience!
CATHERINE KFast helpful service. Everyone there was a pleasure to do business with.
AAGE HI would use yr service again
ARNETTRICE M10/10 would store again
Rory M | Overall ExperienceQuick, easy, perfect, thank you.
MARY PTim was amazing I cannot express how much better i felt about driving with uhaul ! He opened a bit early for me and went over everything thoroughly. He made the process very easy and he was efficient! He made sure to let me know if I needed anything that he would be available. The customer service he provided was over the top and I appreciated it more than he knows!
REBECCA CBest UHAUL location and service ever! Timothy was knowledgeable, sweet, and professional. Thank you all for your help!
Liz C | Overall ExperienceVery friendly and helpful! Good experience
Donna M | First ImpressionsGood customer service and helpful with Seniors citizens. I definitely will reccomend U Haul. Thank you Sara Clark
Sara M | Overall ExperienceMany Thanks for your weekend team on delivering excellent service and a peace of mind. Your staff exceeded my expectations and I will without hesitation recommend UHAUL to family and friends.
Holly P | First ImpressionsThe young men that helped me were very customer oriented. Walter was especially helpful with the cumbersome iPhone requests needed for information.
SYLVIA SPerfect service
TERESA SNeeds to be cooler
thomas h | Overall ExperienceOutstanding Team!
TIMOTHY MBrady was awesome.
DANIEL SCustomer Service was above and beyond!
BENJAMIN WGreat location with very friendly, helpful people. it's the second time I've rented here. My only issue was that the moving truck I rented had a broken sun visor on the drivers side. It hung down, but didn't affect my line of sight too much so it was an annoyance, not a huge issue.
RICHARD LThis is the second time I have rented a U-Haul from this company, and both times the truck broke down. The first time I used them, the U-Haul literally broke down in the middle of the highway, with all of my belongings in the back, and it was 107 degrees out. It was a nightmare. I should've known better this last time, but I figured it was just a one off….nope. Broke down again, but luckily I was able to coast the truck to my new house in time. These vehicles are not being maintained, fluids are not properly checked and filled, engine lights are going without fixing it….this is not only extremely inconvenient, it's unsafe and dangerous for us to be driving these things.
JAMES SMy pick up experience was not good. My rental did not have everything I had asked for and an extra piece of equipment I didn't need. However, when I dropped it off, everything went super smooth and Bastian was so helpful and kind.
Brandy SKeep up the good work !!
JAMES SI arrived at the pick up location and was having trouble with the app check in. A gentleman asked me if he could help me with anything I explained the issue and he took excellent care of me unpon return I was great by a different gentleman. He was just as helpful as le last guy. I will definitely use them again. Great service!!
JOSHUA MI rented a 10' truck for 24 hours. I returned the truck with a full tank of gas which I did not start out with. I would have returned the truck sooner but I had to stop early because the drivers side headlight was out and obviously it can't be driven at night. The dome in the cab didn't work and the dashboard lights were so dim I could barely read the gauges. The light in the back of the truck also didn't work, unless you count the one flicker before it didn't work at all. I still managed to return the truck ahead of schedule even after having to move the rest of my items when the sun came up....since the one headlight didn't work. The staff was nice though.
NANCY TN/C
MICHAEL L100
Hector F | Overall ExperienceU haul rental was seamless, speedy and the equipment was in good order and towed well.
DAVID LExcellent location, helpful employees, and quick service. I highly recommend this location !!
SUSAN HGracias.
MARIA KDid not get the vehicle I reserved 2 weeks in advance and confirmed my reservation 24 hours before pickup. My online rate was 0.89 cents a mile, I was charged $1.19 a mile. The truck I was given had check tire pressure light on, driver side door didn't close correctly.
NATHAN RLocation is great! Friendly staff, quick in and quick drop off. ¡Gracias!
SHAUN MEverything went very smoothly and the store was nice and clean. The employees were efficient and friendly. I definitely recommend this U-Haul location.
BARBARA EEasy to use car trailer and the the staff were excellent and super helpful informing me how to properly use it
TIMOTHY NThe man that we returned truck to Saturday 10-26 6:40 pm was nothing professional or nice the rating I gave was due to his impolite didnt even thank us for the business. Had it not been for him you would have 100% across the board
RAMONA REverything was 100% The employee for my pick-up and employees at drop-off were excellent.
CHERYL HWe have had the pleasure to have the owner, Tim Provost, who took good care of us in renting both storage and a truck. It was a fast simple process and I feel very safe leaving our things stored with UHaul. Mr. Provost made sure we got exactly what we needed and we appreciate his help. After also having questions and other help.. his staff is amazing too! You can't go wrong with Arrowhead U-Haul!
DENISE L | First ImpressionsReady I was in the beginning, not sure about any of the services office facilities of U-Haul, but after experiencing the services, the welcoming nature, the guidance given and the professional courtesy and commitment shown by the staff of the U-Haul facility I was amazed and impressed with everyone at the guidance and support given by the person who was inside The storage facility working there
Jason A | Overall ExperienceGreat Service
TAKISHA W | Overall ExperienceStaff was always helpful. Clean and would answer any question I may have.
Theresa G | Overall ExperienceThe facility was amazing, the staff was always friendly when I would call or come by. When I first started storing with them, my son dropped his phone down the elevator shaft. The manager made it a priority and found someone to retrieve it for us. I have used the facility for a year and will be using them again if I need more storing needs.
Jettah Z | Overall ExperienceTimothy Provost is a professional manager. Great attitude.
Scott H | Overall ExperienceI did not like that I rented a unit here for well over a year and my bill would just keep going up by about 10 dollars more each month. Started paying around 160 ended up paying the last month at about 250. Should be the same price no matter what for people who pay their bills on time every time. Besides that everything else is great, especially the staff!!!
Brandon V | Overall ExperienceBest customer service ever!
Patricia F | Overall ExperienceEvery time we have used U-Haul at this location since starting our move a month ago it has been above my expectations. Great customer service and communication, everyone is so friendly and helpful. It made moving with two small kids the easiest it has ever been for us. ¡Gracias!
Ann R | Overall ExperienceNice people on the counter. Easy to deal with.
Joe G | First ImpressionsAll of the employees from the owner right down to the person cleaning were fantastic. Great customer service, clean facilities, easy to use storage units….everything was great. I would recommend this location to anyone looking for temporary storage, or to rent trucks/trailers to move items. Well done!
Scot V | Overall ExperienceMaintenance/cleaning guy is very friendly and helpful. Had to store my stuff here for over 5 years, love the climate control. Just moved yesterday and every box still has the tape on them, nothing is weathered, I think that's what I liked about it most. Office staff were always helpful. ¡Gracias!
Karen G | Overall ExperienceEverybody at the storage facility were very helpful, very attentive and respectful.
Robert K | First ImpressionsThe staff at this location were the best! I will always use this location for moving and storage needs!
Patricia F | First ImpressionsMy only issue was how often the prices went up. It just got very expensive for me.
Victoria K | Overall ExperienceTim and the staff at this location are great! Would definitely come back if needed and recommend this location to friends and family.
TREINEA T | Overall ExperienceGracias
Walter B | First ImpressionsThe common areas were alway clean and well lit. They have carts for everyone's use. When I moved my stuff in the staff was friendly and helpful.
JENNIFER P | Overall ExperienceWent out of way to accommodate me
Roger D | First ImpressionsAbsolutely Great Service!
TAKISHA W | First ImpressionsThe move was very well handled. Thank you.
Camille N | First ImpressionsStorage facility was fine, well maintained and clean. Units with concrete post in unit should be noted. Card reader checking in or out not easy to read, maybe because I am older.
LARRY W | Overall ExperienceJoe was extremely helpful.I was disheveled, tired, and so over moving. Joe explained everything and made moving into storage the best part of this entire hated event. Thanks again Joe, you're the best.
MARK K | First ImpressionsThe staff is so helpful. My son had a meltdown and accidentally dropped his phone down the elevator. They went out of there way to make sure they got it back for me.
Jettah Z | Online Move InYou guys raised the rent to much and to often
Richard S | Overall ExperienceI always felt secure there and staff were very professional.
Douglas D | Overall ExperienceVery helpful made my move from out of state much easier
Jeni L | Overall ExperienceTimothy is awesome!!
Tracy A | First ImpressionsThe store manager Timothy helped me and was extremely kind and knowledgeable. I would hire him for my business in a heart beat . Hard to find good people who do their jobs right .
Lindsey E | First ImpressionsI had been with Uhaul for decades, renting equipment. I have had my storage unit for about 10 years I think, but I got a call from someone who was part of a company wide audit. This person said that my veterans & over 55 discounts would no longer be available. I told that person & the management at the facility that as soon as my rent went up because my discounts being taken away I would be leaving. That was November of last year. I told management I was leaving and twice when I rented a piece of equipment, it was not checked in promptly and I was double charged. Then it took until 20 April 2023 to get around to auctioning of my property. All of this resulted in a total bill of about $860. Unacceptable. I WILL NEVER USE UHAUL SERVICES EVER SGAIN AND WILL HIGHLY ENCOURAGE ANYONE ASKING TO USE UHAUL TO GO ELSEWHERE DUE TO THE UNFATHOMABLE INCOMPETENCE OF THE MANAGEMENT OF THE COMPANY ! I WILL NEVER PAY ONE RED CENT TO UHAUL AGAIN AND SINCE MY INCOME IS UNGARNISHABLE, DON'T EVEN BOTHER TO TAKE ME TO COURT ! I WILL LAUGH ALL THE WAY TO THE GRAVE AS TO HOW A FINE COMPANY COULD FALL SO FAR DOWN INTO THE TOILET !
David C | Overall ExperienceEveryone there were awsome to work with
Deborrah P | Online Move InClean facility, great carts for use, manager cares about customers and staff. Our best U-Haul experience yet! Thanks.
Kim D | Overall ExperienceStaff was always non helpful...
Joe M | Overall ExperienceI have recommended your facility to several people, having used you a couple of years ago. Thank you for your help.
Mary A | First ImpressionsTimothy, the front desk associate, made everything so incredibly easy for me. He was very knowledgeable and courteous, even following up with a phone call the next day to make sure things went smoothly with my move-in. Five stars for Timothy!
TAMMY G | First ImpressionsDecided to move out due to fees consistently rising.
RHEANNA S | Overall ExperienceI don't rent anywhere else. I have always found customer service to be excellent. Thank you for such a wonderful experience.
Mary G | First ImpressionsVery clean and easy access to stores my items very satisfied and will use storage again if necessary
theoria j | Overall ExperienceHorrible customer service! Staff was very bothered to have to do their job. I rented a truck and a trailer one way from Vegas and was told the location does not do one month free storage. I will never use uhaul storage again!
Andrew T | Overall ExperienceUhaul experience was excellent everytime I came in and your workers were always welcome me with a smile thank you all
Larry D | Overall Experience