We had told the personnel that we were unsure where to drop it off. He stated he could put it in the system to drop it off anywhere. When we went to drop it off at a location we were told it was wrong one and had to drive to a different one. No specific location was given to us.
Adam N.Customer Reviews for U-Haul Moving & Storage at Alexis Rd
Testimonials From Recent Customers
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Nothing that I can think of. I was very well treated and your employees were more than helpful (I believe they were Josh & Drew. Very easy to work with. I will rent there again and recommend to people I know to rent there as well.
Gregory S.Nothing all the guys were great got me in an out very quickly.
Mark U.Customer service representative she was great
Willie H.This was the best experience I've ever had with a Uhaul location. The staff was amazing and I was really impressed with the store all together. Finally…a uhaul with stocked products ready to go. “Thank you!â€
shena K.The transmission in the truck was a little iffy. But the staff was nice and store was clean
Donna L.Veronica was very nice and helpful.
Justin S. | Online Move InExcellent Location: super friendly staff absolutely trouble free experience. Equipment was easy to operate. Thank You Kindly
WILLIAM T.ND
Michelle M.I was not very happy that you changed locations on me. I received a confirmation that I was picking it up in Holland, only to find out when I arrived that I had to drive 30min to the Alexis Road location in Toledo. So that's more gas and more time out of our day.
Sarah M.Nice and very curtious
Eric T.Customer service was great. Uhaul smelled horrible!
Farrah R.make sure that the paperwork matches the truck... the miles was 1 different and the gas was and 1/8 different and when i would accelerate, the gas gauge would move, so it showed less gas that what the paper said and even what it says staying still... make sure to get up all the crumbs and dirt out of the cabin area
Daniel C.Very good service. Everything was done promptly, and employees were courteous.
Paul P.Update hours on google
Colin J.Everyone was very helpful to my needs. Got me in and out in a matter of a few minutes.
ROBERT B.The 20ft truck I rented, wreaked of the smell of cat urine. I can STILL smell it up in my nostrils. How long would a cat have to be in the cab to leave a long-lasting odor like that? Detail that truck please!
Lauren P.Everything was great
Geoffrey W.Continue to strive for great customer experience by training and follow up with testing your employees with surprise visits. Product knowledge is key. Overall, good job.
Michael K.the trailer plug end on the truck didn't work. i had no left turn signal and brake light.
Walter M.Truck was a piece of crap, they said it was full but I only drove it 56 miles and when I filled it up it took just over 14 gallons so according to that the truck only gets 4 miles to the gallon. When I brought this up the counter person discounted the rental by only $10
Brian B.Personal amable
james D.As always the reps were exceptional
Richard S.Staff was very helpful. Equipment was clean and ran fine.
James B.The trailer was clean but it had leaks and got some of are items Saturated with water and are no longer Usableand had to throw them out
mike M.Young man that helped me was very nice. Great customer service! I really appreciate that nowadays. Gracias
Trisha R.Counter gentleman was polite and quick with my order. Upon arriving, a worker came out before I finished parking to return my rental. Great, hassle free experience!!
David Q.Everything was great. 1 issue was I was given the truck with 20 miles to empty so I had to immediately go put gas in it.
Noah H.Staff was very friendly and attentive
Annette K.I go here for all my rental and propane needs. Great employees there. The truck this time however had a terrible cat urine smell in the cab. The smell did not go away even with the windows down. It was nauseating at times.
Sean S.They told me it wasn't a problem to keep it another day so I didn't call but then they charged me $25
Jessica L.Kyle was exceptional helped out over and above great customer service
Dan K.The last 2 times I rented a uhaul from here the trucks was clean but they ran very bad . Could not get it up to speed , sound like gears was grinding or tranny gears , they ran bad .
Tammy E.Customer Service Rep (Travis?) was very polite, well trained and hustled to get me on my way promptly.
jeff S.App would not allow the odometer picture to return vehicle. I had to leave for staff to return.
Matthew A.They did not explain anything to me they also forgot to give me the dollie I rented so I had to come back and get it. Then returning it was a pain. The website would not work and the customer service woman was not helpful at all!!!
Tabitha M.I ran into an issue with my storage and had to give it up I canceled my storage unit two Octobers ago and the U-Haul is still trying to charge me saying they still have my stuff in storage I've spoken to U-Haul Associates on a number of occasions and they all say okay and then few weeks later call me and tell me that they still have my stuff in storage and are asking for payment to keep it it doesn't make sense
Markese R. | Overall ExperienceThe truck smelled like cigarettes. The backend of the truck was dirty. Very disappointed.
Michael K.This location was very organized and had such great customer service.
Maranda C.Seriously helped us and very grateful!
Elaine B.Absolutely wonderful staff, they are so helpful! Rented the truck, the gentleman explained the contract to us, explained after hours dropoff procedure, and it was a smooth move for us! We will be back in a couple weeks to get another when its time to set up the new house!
Marissa J.Great online process
Erik G.Very professional
RICKY R. | First ImpressionsNice friendly folks.
Edward R.Everything was fine except for the beginning and end. The process was very time consuming. I think it would have been faster just to go to the counter. The online process is too much and the site is slow. I will use U-Haul in the future, never again on my phone though.
Xavier D.Friendly staff. Thank you!
Daniel O.Both cr reps were excellent
Melinda S.Too many vans leased out to local shippers for the holidays and lack of availability for the rest of us. That's not right! Also, it would be nice to see employees recognized for excellence. But there's nothing framed on a wall or on their uniforms? Your competitors do it….. Why aren't you?
Nora W.I was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph location
Yvette M. | Overall ExperienceI paid more then I wanted to
Jordan D. | Overall ExperienceThe staff is very friendly and helpful. I think this is the best Uhaul facility.
Andre L. | Overall ExperienceWilliam was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.
Steve B. | Overall ExperienceBy doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.
RONALD JEFFREY V. | Online Move InI usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.
bill d. | First ImpressionsI was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.
Becky D. | First ImpressionsKyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!
Jennifer S. | First ImpressionsThank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!
Chelsea D. | Overall ExperienceAnd it allways small so good love it
FELICIA c. | Overall Experiencegreat storing things
AARON R. | Overall ExperienceFacility was clean and easy to access. The employees were always nice and helpful.
Megan K. | Overall ExperienceCharged me for a whole month on a storage unit when I only used it for a week..
JUSTIN S. | Overall ExperienceGracias
delora b. | Overall ExperienceI was treated with courtesy and respect.
LaTasha J. | Overall ExperienceThank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers
Karen R. | Overall ExperienceGreat service!
SAMANTHA P. | First ImpressionsI was treated with respect and in a timely manner
LaTasha J. | First ImpressionsWay over priced
robert k. | Overall ExperienceI appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.
linda g. | First ImpressionsSomeone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may "look" secure but it is NOT!
Lashunda L. | Overall ExperienceKyle on Alexis Rd - Toledo, OH was great! Lower your prices.
FAITH M. | Overall Experience¡Gracias!
JAMI Q. | Overall ExperienceSo far everything is fine.
Jesse M. | First ImpressionsThank you for your service to my needs in my needs!
AV K. | Overall ExperienceEveryone was friendly and helpful. A wonderful experience
Nadine H. | ReservaciónSpencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!
Rhonda B. | Overall ExperienceIt would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u
Patti M. | Overall Experiencegreat service
JOSEPH D. | Overall ExperienceNobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.
Shelby S. | Overall ExperienceQuick easy and great customer service
joseph w. | ReservaciónTerrible Experience. Call me if you really want the details. 419 309 0299
william c. | Overall ExperienceAlways had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging
ARTHINIA S. | Overall ExperienceI booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff
Ashley J. | Overall ExperienceLighting inside the storage locker.
Eric H. | Overall ExperienceThe manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.
Daina K. | Overall ExperienceThank you!!
MONIQUE G. | Overall Experience