Customer Reviews for U-Haul Moving & Storage at Airport

2,105 comentarios

2902 Hershberger Rd   Roanoke, VA 24017
(Off of I-581 Exit 3 W)

(540) 563-1644

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(540) 563-1644

2902 Hershberger Rd
Roanoke, VA 24017
(Off of I-581 Exit 3 W)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

The same young man checked me out Friday and back in Sunday, very pleasant with great customer service skills

Barry S. 
Clasificación:
5.0

Very pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.

Larry e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AKSHAY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINBRYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherise c.  |  First Impressions 
Clasificación:
1.0

Very poor customer service. Very poor communication Will not go above or beyond for customer Will make customer spend money when they don't have to. Do not have trust in customer and favors different types of customers. Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.

AYANNA NICOLE J.  |  Overall Experience 
Clasificación:
5.0

Person helping me was so friendly I left telling my husband how awesome they were. It's unlike any other uhaul location I've been too and I was in and out not like what I remembered when I've gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.

Katie G.  |  First Impressions 
Clasificación:
4.0

U-haul personnel failed to note that one of the tire securing straps on the tow dolly was worn almost all the way through, most likely due to friction from contact with road or trailer wheel. Had to return to pick-up location to have it replaced. Personnel were very helpful in getting this done and appreciative that we corrected a deficiency that could easily have led to a catostrophic failure.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

The Staff was all very accommodating and made a last minute transition easy and hassle free

DOMINIQUE A.  |  First Impressions 
Clasificación:
5.0

Everybody was very professional and also friendly! I will definitely rent again!

BRIASIMONE O. 
Clasificación:
5.0

The staff and management was great. I will use them again and definitely recommend them to my friends. Gracias.

WILLIAMBRUCE G.  |  Overall Experience 
Clasificación:
5.0

Keep doing what you're doing

GORDONDAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

I will always use U-haul

CARLO C.  |  First Impressions 
Clasificación:
3.0

With the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.

Terry Roberta C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donavan a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRADIZ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOBHAMILTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFANGREGORY M. 
Clasificación:
5.0

Great guys at the counter!

SEAN T. 
Clasificación:
3.0

The Van had a horrible smell of cigarettes smoke.

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDONDAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKSTEVEN N. 
Clasificación:
5.0

You're in great shape already! Your associates are very pleasant courteous and quite knowledgeable thorough with everything.

Doug F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY P. 
Clasificación:
5.0

They did great work to get me a good price. Gracias.

RUFFUSELVIN F.  |  First Impressions 
Clasificación:
4.0

J.D. and Preston was awesome they were very helpful and informative.

Juanita C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNWAYNE A. 
Clasificación:
4.0

We need the company check the vehicle ready safety for customers to rent b cuz I had one time the tire is flat when I drive home & lucky I make it home if don't I m at the road night time I don't know what to do ?

PEGGY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMYDEWAIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESCHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY T. 
Clasificación:
3.0

I drove over an hour to pick up a van, only to be told there were no vans even though I had reserved one. I then drove an hour back to pick up my load and I could have just rented a box truck in my own town. But I was notified at the last minute and had to pay twice the mileage.

LUCYELIZABETH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

OAKLEYLAMBERT C. 
Clasificación:
5.0

Great management and staff will continue to come back. Thank you for all your help.

WILLIAMBRUCE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOELTHOMAS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Very helpful staff member got us going on our way. It was greatly appreciated.

David H. 
Clasificación:
5.0

Put a winch on the car hauler trailer

ROYBOYD L. 
Clasificación:
4.0

Out side dirty. Never got a final bill

JAMESSTEVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linette C.  |  Overall Experience 
Clasificación:
5.0

Agent very helpful

RICHARDWAYNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRATTANHOWARD T. 
Clasificación:
4.0

Truck handled poorly - May need alignment

WILLIAMJOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Went smooth except for the computer froze one time but the staff was very professional and engayand apologized for the delay

JOHNPAUL W. 
Clasificación:
2.0

Hard to navigate around area with trailer, charged me an extra after hours fee even though I dropped it off in the middle of the day during business hours

CALEB T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMCLYDE K. 
Clasificación:
5.0

Nothing everything was great

Nicholas S. 
Clasificación:
5.0

Nothing everything was great

Nicholas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYAN H.  |  Overall Experience 
Clasificación:
3.0

The associate when I picked up the van was helpful and knowledgeable, however the associate when I dropped then van off was extremely flustered and looked like he was way out of his element

William S. 
Clasificación:
5.0

great service

CHRISTOPHERALLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

Returned truck two days early with more fuel in it than the truck had in it at time of pickup. Charged $18+ for two gallons of fuel.

CLARENCE M. 
Clasificación:
4.0

I made a reservation for a 26'truck for days in advance. The day before I received a phone call saying that they needed to cancel my reservation because they had no equipment available. (Where is; "guaranteed after reserved"). I asked if there was other size available and ended up with a 10'truck, it wasn't even offered to me. In return, nothing else was offered to make this right: no extra renting time, no lower fee, nothing. Bad, bad, bad!

CARLOSARTURO N. 
Clasificación:
4.0

Make sure truck are clean and not smelly please.

ANTOINE F. 
Clasificación:
5.0

It was a good and reasonably priced example

GORDONIMBODEN D. 
Clasificación:
5.0

Just watched while they unhooked and no long procedure or signature required

LUTHERABNER B. 
Clasificación:
5.0

I had a great experience with the employee who helped me, and there was absolutely no hassle.

HEATHERWOLF D. 
Clasificación:
5.0

Fabulous staff! Completely smooth transaction. They had me on the road in ten minutes!

MICHAEL P. 
Clasificación:
5.0

I have never rented a UHaul before but the attendant made this experience so easy and flexible! Really appreciate all her help and how kind she was.

MICHAELJAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLESSCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Everything was great friendly people and very curtious.

Tracie Lynn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETHANN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIMUHAMMAD T. 
Clasificación:
3.0

My scheduled and confirmed pickup time was 8:00a. I arrived at 8:15a and was met by one of the employees who asked if I was there to pick up. I told her that I was and she said, "We do not open until 9:00a." I told her that I had scheduled the pick up for 8:00a and she said, "Well, we do not open until 9:00a." I said, "Well, that sucks" to which she smirked and shrugged her shoulders. She sasked "was I told to pick up keys" and I said yes. She said they were not out yet and I asked if I could check. She once again smirker, shrugged her shoulders and drove off. When I got to the key box it was opened as if it was in the process of being loaded/unloaded. Bottom line, I had to come back at 9:00a to pick it up. I had people already at my house to help and we all had to wait. I was dealt with in a very unprofessional and discourteous manner and regardless of their position, they were the face of your company at that time. I would appreciate a call back from a supervisor since I did not receive one when I called the toll-free number Sunday morning after picking up the truck. My number is 540-521-6625

DAVIDLEE S. 
Clasificación:
5.0

The cost was lower than originally expected. Good value.

Mike B. 
Clasificación:
5.0

Friendly and had the arm lifters right there by the counter. I decided to try them and they are GREAT!! Even tho we were changed to different locations because of staffing problems on Sunday. It all went well.

MICHAELLAWRENCE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNLLOYD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIEANNE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Germaine F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakia E. 
Clasificación:
3.0

Nothing, y'all are doing good 👍

LORNEJOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIAARMISTEAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRENANTHONY W.  |  First Impressions 
Clasificación:
4.0

Something sticky must have spilled from previous user. Not really visible but floor left residue on things and was tacky/sticky to walk on. We also found the Uhaul after hours online drop-off system difficult and have not been able to use it successfully twice now.

ELIZABETHPLASTER R. 
Clasificación:
1.0

Look into the way your general manager will at the melrose location handles business. I was refused service and bar from renting because will wouldn't take my card. He claimed it wasn't a major credit card. The very next day a very nice general manager at hershburger location was very helpful. Please look into the guy will in Roanoke va melrose location. Something is seriously wrong there

MICHAELCARSON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
4.0

The gentleman working when we returned the Uhaul was extremely helpful and had great customer service skills!

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXMICHAEL M. 
Clasificación:
3.0

The service was ok. The truck I rented had a maintenance issue. The fuel cap sensor said it wasn't on right but it was. I hope it gets fixed. Other than that. It was a good experience.

TIFFANYRENEE J. 
Clasificación:
4.0

They did much better than the last experience I had with them.

CHARLES DERON S. 
Clasificación:
3.0

N/a

HOWARDSTEELE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAMPAYNE F. 
Clasificación:
3.0

Truck was not swept out when we picked it up. Did not have our furniture pads or utility dolly had to make a second trip. Then charged us $107. more dollars on top of the $259.00 I had already paid.

mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELBERTLEON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin S.  |  Online Move In 
Clasificación:
4.0

Good team of individuals. Very knowledgeable.

CHARLTONCLARK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

It was clean but ran really rough an had a few problems that need to be addressed such as the tire light that kept coming on an the fact that the truck ran very rough when stopped at a stop light or sign an I believe it had a bad tire cause there was a vibration while driving

CODY L. 
Clasificación:
5.0

it was a perfect rental. Person was fast friendly and attentive.

JOSEPHPAUL C. 
Clasificación:
3.0

When I got there they said I had to wait, then they helped the person behind me before they helped me. They did not tell me where the entrance to the self-storage was at, so I went where there was a sign that seemed to indicate the entrance. I was wrong and they were unwilling to help me. After I got that straitened out on my own, everything else was fine.

Charles S. 
Clasificación:
5.0

None.

Robert H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESMICHAEL B. 
Clasificación:
5.0

Very helpful and prompt.

RALPHLESTER P. 
Clasificación:
5.0

A gentleman helped me Friday evening (around 630-7) to see if a car dolly was available, a lady helped me Saturday morning (around 930-1000) to pick it up, and another gentleman who was present who I believe was a manger who gave me advice. All three was very helpful and I appreciate the service. I will use the location again.

ANTWYONE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAHEED I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWDOW O. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYRAY D. 
Clasificación:
3.0

Reserved truck with dolly. Got there and paid for truck with dolly. Opened door and NO dolly. Was told they didn't have any and that the one who waited on me should have checked his equipment. Card has not been credited back for the $7 as promised yet..... The other lady cleaning out the trucks was way more qualified and knew what she was talking about.

Melissa S. 
Clasificación:
5.0

Hire more folks like Monet!!! She was efficient, highly capable and just an all around asset to U-Haul. She had everything well in hand, from servicing customers to helping train the other employee working yesterday.It was a busy Saturday and Monet made our experience easy and pleasant - and having used U-Haul as much as we have in our lives, which is A LOT - that's not something we have said about our experiences.

KEITHALAN O. 
Clasificación:
4.0

Make sure they can log in and/or call to extend time. I entered my name and phone number online and it wouldn't accept me, and I called and was told it was a 62 minute wait time. I needed to extend my time by less than an hour and feel like I should've just kept the truck another night seeing how I got charged another whole day. That just doesn't seem fairâ€"- because I couldn't notify anyone.

PHILLIPCHARLES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

LENNONGABRIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri B.  |  First Impressions 
Clasificación:
3.0

The only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.

Terri B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia y a.  |  First Impressions 
Clasificación:
4.0

Would be excellent if gate worked.

donavan a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.

levanda g.  |  First Impressions 
Clasificación:
4.0

I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.

beverly m.  |  First Impressions 
Clasificación:
5.0

Brandon at Hersberger, Roanoke, Va is Awesome. A 10

debra w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba