Comentarios de los clientes para U-Haul Moving & Storage at Airport

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Airport

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

STEPHENBRIAN S.
Clasificación:

Mr. Cummings was very helpful.

ANTHONYTYRONE A.
Clasificación:

Make sure the trucks are inspected fully and check for faulty wiring

Daphne C. | Overall Experience |
Clasificación:

Mice came in my storage

Rachel C.
Clasificación:

El cliente no dejó un comentario.

Kendall O.
Clasificación:

El cliente no dejó un comentario.

ALFRED J.
Clasificación:

El cliente no dejó un comentario.

ROSILANDMAE B.
Clasificación:

El cliente no dejó un comentario.

Jennifer R.
Clasificación:

El cliente no dejó un comentario.

Donna H. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

REBECCARUTH S.
Clasificación:

Very Friendly Staff. Only complaint: you all charge $3 a gallon for fuel if returned low but don't offer anything for fuel when returned above the 1/4 of tank of fuel. Doesn't quite seem right!

Rosa H.
Clasificación:

El cliente no dejó un comentario.

RICHIE D.
Clasificación:

El cliente no dejó un comentario.

ROBERTS N.
Clasificación:

Make sure the equipment is in good working order before you leave the store. We had to pay someone $30.00 to fix the trailers before we could use it.

ARTHURLOUIS H.
Clasificación:

El cliente no dejó un comentario.

JOHNHOWARD W.
Clasificación:

El cliente no dejó un comentario.

JEROME F.
Clasificación:

El cliente no dejó un comentario.

TODDKEITH L.
Clasificación:

El cliente no dejó un comentario.

DONNAPENNINGTON K.
Clasificación:

El cliente no dejó un comentario.

DEBRAANN R.
Clasificación:

El cliente no dejó un comentario.

MICHAELWILLIAM G.
Clasificación:

El cliente no dejó un comentario.

Thomas C.
Clasificación:

Easy access to facility, just off 581

LARRY R.
Clasificación:

El cliente no dejó un comentario.

Jere H.
Clasificación:

El cliente no dejó un comentario.

MARKGLEN S.
Clasificación:

The gentleman who waited on us was very rude and combative at first (he and my partner got into an argument) but he cooled down and things went smoothly afterwards. Drop off was no problem

CHARITYLEEANNA B.
Clasificación:

El cliente no dejó un comentario.

RONALDEUGENE H.
Clasificación:

El cliente no dejó un comentario.

BOONLERTLERT T.
Clasificación:

El cliente no dejó un comentario.

Timothy K.
Clasificación:

Representative was helpful and courteous to deal with a contract mix-up. Very busy at 7am but representative managed it very well.

SAMUEL D.
Clasificación:

Great services

James M.
Clasificación:

Super friendly and professional. Answered my questions and a super stress free and easy process. Communication was excellent as I had reserved a rental at another closer location but they contacted me ahead of time and said I would have to pick up the vehicle at another location. Paid the extra mileage to travel to the new pickup/drop-off location, although my reservation was confirmed online at the original U-Haul site. Overall great guys and great experience.

CORINELIZABETH W.
Clasificación:

El cliente no dejó un comentario.

KERRYLYNN M.
Clasificación:

El cliente no dejó un comentario.

Mark C.
Clasificación:

Everything was great. The people polite and helpful

DANNYLEE C.
Clasificación:

El cliente no dejó un comentario.

CHRISALLEN P.
Clasificación:

good service

SARAHMARGARET R.
Clasificación:

El cliente no dejó un comentario.

BONITAGAYLE G.
Clasificación:

reduce the mileage rate. Clerk was knowledgeable and friendly.

SHERRYLYNNE B.
Clasificación:

El cliente no dejó un comentario.

robert M.
Clasificación:

Trucks are ready to go. Customer service is friendly and efficient. This is one of the better U-haul locations I have worked with.

Sandra R.
Clasificación:

El cliente no dejó un comentario.

FREDWARREN M.
Clasificación:

Then agent told me over the phone "all of there one way rentals were under 60000 miles and a late model, this one had 161000 mile on it and by the time I got to Greensboro the steering rack was wining, Back to Pinski, late model trucks and they never lied to me , very nervous trip for 432 miles.

MATTHEWCOREY M.
Clasificación:

Drop off was not clear as to what to do however after calling the store they were helpful and it's settled

KARENKEETON B.
Clasificación:

The van was new and clean (less than 600 miles on it). It was easy to drive. Customer service was excellent. Very polite and helpful

SUSANDARLENE J.
Clasificación:

The experience was great and easy

Jason D.
Clasificación:

El cliente no dejó un comentario.

bryan G.
Clasificación:

El cliente no dejó un comentario.

PAMELA JOY A.
Clasificación:

The back was not swept out and there was an old French fry under the passenger seat. But overall the truck was clean. Thank You.

JOHNAUBREY G.
Clasificación:

El cliente no dejó un comentario.

JEROME F.
Clasificación:

El cliente no dejó un comentario.

TERESA LYNN M.
Clasificación:

The young man at the Hershberger location was very efficient and very busy. He did a fine job taking care of all customers. Still, it would have been good if he'd had a little help. But I am very happy with my entire experience and would rent from this location again.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

ALVANINETTE E.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

The usual one guy working trying to do everything. There were people waiting everywhere!!! The guy was doing all he could but one person is not enough for this size business. The U Haul wad dirty and beat to pieces. Almost embarrassing to have behind my truck.

Christina D.
Clasificación:

El cliente no dejó un comentario.

levanda g. | First Impressions |
Clasificación:

Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.

Willie D.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHERCHAD B.
Clasificación:

El cliente no dejó un comentario.

Mark T.
Clasificación:

El cliente no dejó un comentario.

ROBERTEDWARD M.
Clasificación:

El cliente no dejó un comentario.

Doug P. | Overall Experience |
Clasificación:

Management and employees are always helpful, quick as can be expected while keeping accuracy.

WENDYMURRAY J.
Clasificación:

El cliente no dejó un comentario.

JOSEPHGERALD S.
Clasificación:

El cliente no dejó un comentario.

Jerome F.
Clasificación:

El cliente no dejó un comentario.

YESSENIADEL CARM F.
Clasificación:

El cliente no dejó un comentario.

DAVIDLOUIS B.
Clasificación:

El cliente no dejó un comentario.

MARTA G.
Clasificación:

Nothing! The young man who waited on us was fabulous. He was professional, friendly, knowledgeable, with a great sense of humor. Thank you very much!

LIONELLEROY H.
Clasificación:

So far so good. Keep up the good work and stay safe. COVID is serious and I thank you all for your service.

KENNETHCARLYLE W.
Clasificación:

These guys are awesome.. knowledgeable... On the ball

James B.
Clasificación:

El cliente no dejó un comentario.

SHAKAMIANE'COLE T.
Clasificación:

They were rude I will not go back

ROBERTORVAL S.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHERA I.
Clasificación:

Charging customers for Gas that was already put in vehicles. Have better procedures recording Gas Levels

HEATHERELIZABETH G.
Clasificación:

El cliente no dejó un comentario.

Dana J.
Clasificación:

El cliente no dejó un comentario.

BRENDAM P.
Clasificación:

Get a better fleet of vehicles and more people to work the counter.

Bob T.
Clasificación:

El cliente no dejó un comentario.

Tanner P.
Clasificación:

Employees need to check the tire pressures of all the tires on the equipment before a customer leaves with it and the roadside assistance takes way to long and sitting on the side of a highway for 3 hours waiting for help and none came after many calls no answer and an online request submitted but never was viewed

michele D.
Clasificación:

El cliente no dejó un comentario.

Ken W.
Clasificación:

They need more help

JANICEROCHELLE G.
Clasificación:

El cliente no dejó un comentario.

KYLEMCNEEL D.
Clasificación:

Clean/sanitize the cabin! Spilled and dried coffee on seat and visor. Dirty windshield. It was obviously not even swept or wiped down. I informed the front desk the check engine light was on. They said it was fine. It was not. The gears kept getting stuck on the highway and revving the rpms very high. Had to pull over twice to unstick them. The cigarette lighter/adapter did not work. All in all we will not be using uhaul again.

Kimberly K.
Clasificación:

Everyone I encountered was very helpful and friendly!

William J.
Clasificación:

The employee working told me to leave the key in the truck and I was finished. Upon leaving, I was charged $15 as a cleaning fee. I left the truck clean when I dropped it off.

MICHAELDAVID W.
Clasificación:

El cliente no dejó un comentario.

LLOYDEDWARD L.
Clasificación:

El cliente no dejó un comentario.

CHASITYNECOLE W.
Clasificación:

Went online and made a reservation ran at the U-Haul all day got a call stating that the U-Haul needs to be back by two and it was not eligible for all day rental when I try to negotiate the price they still charged me $223 for a U-Haul for four hours I did not receive the equipment that I requested to assist with my move and then when I return back there was a parking lot full of U-Haul‘s and when I inquired the rep told me that these U-Haul trucks were one-way trucks bullshit from now on I will hire a moving company it would cost me less for for our U-Haul rental

Thomas S.
Clasificación:

Great service!

SAMANTHAFAYE A.
Clasificación:

El cliente no dejó un comentario.

Scott W.
Clasificación:

Keep it up. It was so easy reserving over the phone, picking up and dropping off. Easy, easy, easy. Thank you!

ELIJAHMICHAEL PA B.
Clasificación:

Everything went great. The guy workng the desk deserves a raise!

Delane M.
Clasificación:

El cliente no dejó un comentario.

Parker V.
Clasificación:

El cliente no dejó un comentario.

CHADWICKSTEVEN S.
Clasificación:

Was sent to this location because location (11 miles away) picked on internet did not have size truck requested. Upon picking up truck still did not receive size truck requested, all though one was sitting in the lot. Between extra gasoline and the 22 mile round trip to pick up and drop off cost me 30-40 dollars.

Sallie R.
Clasificación:

Brandon was extremely kind and displayed excellent customer service

NANCYYVETTE R.
Clasificación:

Great Customer Service and friendly.

Robert H.
Clasificación:

El cliente no dejó un comentario.

DAVIDLEE S.
Clasificación:

Nothing

David W.
Clasificación:

El cliente no dejó un comentario.

Tasha S.
Clasificación:

no problems; efficient return process!

CHARLESHOWARD H.
Clasificación:

Very helpful staff!

William G.
Clasificación:

El cliente no dejó un comentario.

KIRK MCCLELLAN A.
Clasificación:

The inside seemed crowded. Lots of product neatly stacked, but made the inside of the store a little maze. When I checked out, I had a counter and a large box between myself and the worker

Jon T.
Clasificación:

El cliente no dejó un comentario.

Duke D.
Clasificación:

Best service I've received from any Roanoke location, BY FAR. My experiences at both locations WILL bring me back as a repeat customer soon.

Thomina J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KATHLEENPATRICIA M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

charles s. | First Impressions |
Clasificación:

Average

Melissa G. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Amber M. | Overall Experience |
Clasificación:

The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.

Ashley C. | Overall Experience |
Clasificación:

Brandon is the best

WILLIAM G. | Overall Experience |
Clasificación:

Service was outstanding!

Matasha C. | First Impressions |
Clasificación:

The owner was no nonsense and very helpful.

CLARISSA H. | Overall Experience |
Clasificación:

Love the place and staff

dwight b. | First Impressions |
Clasificación:

Customer services and promptness was very good.

beverly m. | First Impressions |
Clasificación:

I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.

Jason P. | First Impressions |
Clasificación:

i love it

Harrison M. | Overall Experience |
Clasificación:

Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental

Joseph B. | Overall Experience |
Clasificación:

I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!

Jim W. | Overall Experience |
Clasificación:

Pricing was high enough I had to move.

debra w. | First Impressions |
Clasificación:

Brandon at Hersberger, Roanoke, Va is Awesome. A 10

doug n. | First Impressions |
Clasificación:

Manager was rude and less then professional. He needs a course in customer service. You don’t rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.

Mary H. | Overall Experience |
Clasificación:

There super nice people that work there,an very Accommodating to our needs

Frank H. | Overall Experience |
Clasificación:

Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.

Preston E. | First Impressions |
Clasificación:

They was great and help me to the fullest of their ability

jim b. | Overall Experience |
Clasificación:

I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.

JAMES W. | Overall Experience |
Clasificación:

Courteous service and well maintained facility.

Gary D. | Overall Experience |
Clasificación:

I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.

Deborah P. | Overall Experience |
Clasificación:

Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.

Leroy S. | Reservation |
Clasificación:

They were nice and kind they help me with any problems show me how to do the card key they took real good care of me

James S. | Overall Experience |
Clasificación:

Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.

Kathryn E H. | Reservation |
Clasificación:

Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!

Virginia H. | Overall Experience |
Clasificación:

Need lights in units.

michael z. | Overall Experience |
Clasificación:

over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here

Donna J. | Overall Experience |
Clasificación:

Great service!

Brenda B. | Overall Experience |
Clasificación:

Easy to work with

Carol K. | Reservation |
Clasificación:

storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you

KARA S. | Overall Experience |
Clasificación:

N/A

SHAINA W. | Reservation |
Clasificación:

They made the wrong right. Good customer service.

Christopher H. | Overall Experience |
Clasificación:

Great job as always!

WES G. | Overall Experience |
Clasificación:

Thanks

muhammad h. | Overall Experience |
Clasificación:

Awesome!

frances s. | Overall Experience |
Clasificación:

On time and truck very efficient. Did their best to please!

Robert H. | Overall Experience |
Clasificación:

I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help

Ronald c. | Overall Experience |
Clasificación:

Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍

Phyllis T. | Overall Experience |
Clasificación:

Great experience! Thank you!

Benjamin C. | Overall Experience |
Clasificación:

DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?

Grace W. | Overall Experience |
Clasificación:

The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.

Tiffany J. | Overall Experience |
Clasificación:

The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.

amina a. | Overall Experience |
Clasificación:

Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!

Robin P. | Overall Experience |
Clasificación:

Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.

No se han enviado comentarios para esta ubicación.

Volver
arriba