Comentarios de los clientes para U-Haul Moving & Storage at 7 Mile & Livernois

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at 7 Mile & Livernois

Clasificación general:

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JAY CHRISTOPHER A.
Clasificación:

El cliente no dejó un comentario.

GREGORY BERNHARD B.
Clasificación:

El cliente no dejó un comentario.

Otis G.
Clasificación:

The clerk was very slow and did not wear a mask at all .

SHERRELLMANFREDA B.
Clasificación:

Make the equipment is well maintained with shocks.

Daphanie T.
Clasificación:

El cliente no dejó un comentario.

alecia N.
Clasificación:

El cliente no dejó un comentario.

Tyler J.
Clasificación:

El cliente no dejó un comentario.

Whitniesierra D.
Clasificación:

Smooth process. Did everything online and that made the inside pick up easy and fast

Veronica H.
Clasificación:

Just if the staff could be a little faster with service.

loretta C.
Clasificación:

Better staff. Worse Uhaul location ever. I rent a lot from Uhaul and this was hands down the worst experience I've had with a Uhaul location. The staff was not helpful, they act as though they were doing me a favor to even look up at me when I came to the counter. The truck was struggling to perform.

MARLYNNE KAY W.
Clasificación:

El cliente no dejó un comentario.

Kimberly M.
Clasificación:

El cliente no dejó un comentario.

Carmille B.
Clasificación:

El cliente no dejó un comentario.

Sheila D.
Clasificación:

U-Haul Simply Helps You Get It Done...Especially When Funds Are Low But The Move Must Be Made 😉👌

Alonzo B.
Clasificación:

Getting the vehicle was easy and efficient. Returning the vehicle was confusing. The sign posted said wait in the vehicle till someone assists you. I sat waiting in the vehicle for five minutes. I finally walked into the building and gave them the keys. That is the only reason I rated the people as not useful.

MELVA CORDELLA C.
Clasificación:

El cliente no dejó un comentario.

Joshua B.
Clasificación:

El cliente no dejó un comentario.

Maria G.
Clasificación:

Nothing good customer service

RODNEY LAMARRE P.
Clasificación:

Helped in navigating app

DOROTHY JEAN L.
Clasificación:

You an absolutely good job in servicing me. Keep up the good work.

Tisha E.
Clasificación:

The problems was that Corporate does not support the local offices. I reserved equipment online that was not available at the local office

BRANDI F.
Clasificación:

Need to provide location with more appliance dollys.

Pricilla H.
Clasificación:

El cliente no dejó un comentario.

CHARLES EDWARD S.
Clasificación:

Good service

Maryll M.
Clasificación:

Never received a Dolly that I paid for.

Dininne G.
Clasificación:

Keep providing good services

MICHELE DIANE Y.
Clasificación:

El cliente no dejó un comentario.

KAREN DELANEY M.
Clasificación:

More time allowed, everyone doesn't have a team to move them.

DEQUAWN MARTEZ D.
Clasificación:

El cliente no dejó un comentario.

Pierre G.
Clasificación:

El cliente no dejó un comentario.

TERRENCE LAMONT W.
Clasificación:

El cliente no dejó un comentario.

Pricilla H.
Clasificación:

El cliente no dejó un comentario.

Telish M.
Clasificación:

El cliente no dejó un comentario.

ROBYN DENISE M.
Clasificación:

El cliente no dejó un comentario.

DELANO LEKEATH H.
Clasificación:

With COVID-19 here you've got to limit the number of people you let come in. It was 3 customers in the building when me and my daughter got there and before we were done it was 10.

CHARMA MARAE S.
Clasificación:

N/A

Anthony R.
Clasificación:

The trucks seats were falling apart. The covers came off every time you got out. Checking in took forever and I had reserved an appliance dolly along with my truck. The attendant told me they don't even keep those at that store. I was also charged for a tv kit I already purchased. Finally when returning the truck the check in process claimed there had been an accident reported. I know I was not in an accident. I had someone watching the truck the whole time I had it and only drove it a few blocks. There was no police report or any damage to the truck so after 20 minutes the attendant "zero'd it out and let it go." I have used uhual for every move I've ever had and this time has made me think twice about using them again.

Tiffany W.
Clasificación:

Renting the truck was the easy part returning it was the bad part people didn't wanna do their job, and was looking for other ppl to do it, all I wanted was the money that was owed to me.

DWIGHT ANTHONY P.
Clasificación:

El cliente no dejó un comentario.

Karen B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LEWIS FARD S.
Clasificación:

It was all good.

AWILDA G.
Clasificación:

Tener grúas para cuando algo pasa que lo Muevan si se estanca y no puede mover que la vengan y la muevan Gracias 😇🙏🙏

Ronald W.
Clasificación:

The location could use more staffing and increased training in customer service.

Ray L.
Clasificación:

I made all of out of state move around my reservation. Not only was my original reservation not honored, so another reservation created different locations further away from me. Adjust my load in travel times and alerted my movers of such changes. In route to the location 20mins from time quoted and confirmed I received yet another call stating my reservation was changed to another location and time change. I was forced to rearrange my entire out of state move which created expensive cost that wasn't in my budget because U-Haul‘s not honoring reservation made. $50 credit was appreciate but does come close to the amount money I paid out directly due to uhaul failure to provide the service reserved twice

Cassandra H.
Clasificación:

El cliente no dejó un comentario.

DUJUAN MARKEE A.
Clasificación:

Everything was fine

DENNIS JERYL-AND M.
Clasificación:

Stop sending so many text messages

Rosalind P.
Clasificación:

The truck was fine although I paid for a dolly that was not on the truck and when I called them to let them know I was left on hold for 35 mins (yes I waited that long) and they never picked up

DANETTA DENISE B.
Clasificación:

El cliente no dejó un comentario.

Deshawn W.
Clasificación:

El cliente no dejó un comentario.

Nijee W.
Clasificación:

El cliente no dejó un comentario.

Christopher G.
Clasificación:

Truck was not clean inside or out. The tire pressure light was on the whole time and I had to put air in the rear tire too.

IRA TIMOTHY S.
Clasificación:

Excellent customer service from Uhaul. They checked us in and got us on the road expeditiously.

Christopher G.
Clasificación:

El cliente no dejó un comentario.

Kimmarie H.
Clasificación:

Equipment was not road worthy or safe

BENITA K.
Clasificación:

El cliente no dejó un comentario.

WALTER ANTONIO B.
Clasificación:

When I finally got to the counter the young lady left and did tell me where she was going she was gone for an hour then they didn't have my truck that I had reserve for a whole week They also had no help I would like a refund or some kind of compensation for my experience at this Facility

WALTER ANTONIO B.
Clasificación:

When I got to the counter the young lady left didn't tell me where she was going I stood there for 30 minutes then when she came back they didn't have my truck that I had a reservation for for a whole week it was in a manager there for me to talk toI was told that the manager would give me a call I never got a call I am very disappointed with the overall experience at this location and I would like a refund or some kind of compensation

Raymond L.
Clasificación:

Truck needs front end work

Clare M.
Clasificación:

I was unable to upload my driver's license for the check in, I tried 3 times.

Gina M.
Clasificación:

I had a great experience. No issues!

Tangy C.
Clasificación:

I guess you can't thoroughly clean after each rental but sure would help with comfort during pandemic. It was descent. I just came prepared and sprayed and wiped down with Lysol.

Harry T.
Clasificación:

There a leaf or two in the back of the truck and the guy was like “the truck was dirty and it could cost you $20 to clean it out”. Grabbed the broom and it took all of five seconds to sweep it out. I felt as if he was extorting me. Then he did the same thing with the gas gauge. It really felt he was trying to get over on me. Everything else was awesome.

Michael C.
Clasificación:

Window was filthy but rest of truck was good. Only other concern was both staff had no mask or face covering - made me worry for their health

Darshara J.
Clasificación:

Everyone was great. The lady with the braids that helped me was very nice.

Felicia R.
Clasificación:

Clean the vehicles better

chantal H.
Clasificación:

El cliente no dejó un comentario.

Danae L.
Clasificación:

El cliente no dejó un comentario.

Jewel M.
Clasificación:

The inside of the truck stinks!

ROSALINE LYNN R.
Clasificación:

El cliente no dejó un comentario.

ANGELA H.
Clasificación:

El cliente no dejó un comentario.

DEROSS ANDREW C.
Clasificación:

U-haul charged an extra $17 and failed to display the description of the charge on the receipt. This is bad business practice and thievery.

Roy B.
Clasificación:

Keep up the good work

Kevin Y.
Clasificación:

Wear masks! Not a single employee was wearing a mask. There's a pandemic going on. The only disappointing element of the experience - but what a disappointment it had to be the human element.

Darryl M.
Clasificación:

When I returned the truck me and one customer had to wait 20 minutes we was in the building by ourself

MARCUS PAUL P.
Clasificación:

El cliente no dejó un comentario.

WARNEDIA R.
Clasificación:

Your service was excellent, personell was helpful, well mannered and friendly. They wore masks even though they were behind an enclosure during this pandemic well done and thanks for the service!!

Andrea F. | First Impressions |
Clasificación:

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Tony J.
Clasificación:

Try customer service skills and public relations.

MAURICE ALBERT E.
Clasificación:

My information had to be entered 4 times before the computer would except it. None of the employees were wearing a mask. They remarked that they had some in their pockets. No co-worker co-operation on hooking up the trailer. More concerned about a bonus if all equipment was rented.

Alexander K.
Clasificación:

The passenger mirror was broken and would turn while the car was moving (extremely dangerous). I also ordered 4 dozen blankets and a dolly that were not on the truck.

SHERESE N H.
Clasificación:

El cliente no dejó un comentario.

ANGELA J.
Clasificación:

Very helpful.

Sophia C.
Clasificación:

Brian and Don did a great job of unloading my furniture, bringing it into the house and putting it I asked them to. They were both very friendly with smiling faces.

MELVA CORDELLA C.
Clasificación:

El cliente no dejó un comentario.

Larry W.
Clasificación:

El cliente no dejó un comentario.

OLLIE MAE R.
Clasificación:

El cliente no dejó un comentario.

MIKE R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CORDERO THOAMS S.
Clasificación:

El cliente no dejó un comentario.

Tyree P.
Clasificación:

El cliente no dejó un comentario.

Christopher J.
Clasificación:

El cliente no dejó un comentario.

amber a. | First Impressions |
Clasificación:

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !

Iman D.
Clasificación:

I think all on it.

Charles P.
Clasificación:

Personnel very professional.

DEBORAH RENEE H.
Clasificación:

Purchase ahead of time

Selena M.
Clasificación:

El cliente no dejó un comentario.

Angela D.
Clasificación:

Shawn the customer service guy, was very professional and attentive. I would refer people to this location at anytime. I will be back if I need your services. Thank you, Angela D. Detroit, MI

lauren C.
Clasificación:

El cliente no dejó un comentario.

Johnmanuel G.
Clasificación:

Manuel was very helpful in arranging the rental and properly connecting the trailer.

Robert B.
Clasificación:

I scheduled a pickup for 7am using the online service. To confirm my reservation I called the location to make sure everything was set so I could pick up the vehicle at the appropriate time. Even with all my due diligence I still had top wait almost 3 hours to get my vehicle. THIS SHOULD NEVER HAPPEN TO ANYONE.... EVER! And the employees still saw fit to think I was ok or acceptable of this situation. I don't deserve your attitude since you failed to do your job.

Steven K.
Clasificación:

El cliente no dejó un comentario.

kasem A.
Clasificación:

El cliente no dejó un comentario.

donald s. | First Impressions |
Clasificación:

None

JAKE W.
Clasificación:

Don't sell me a broken piece of equipment. Your shit trailer broke when I returned it to uhaul in Salem and would've been disastrous if it had broken on the highway. I blame you for this.

Denise W.
Clasificación:

El cliente no dejó un comentario.

Michael C. | Overall Experience |
Clasificación:

They want to charge me extra fees after I close my account with them

kianna t. | First Impressions |
Clasificación:

Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

Sondra J. | First Impressions |
Clasificación:

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Courtney J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bryce H. | Online Move In |
Clasificación:

The second time I tried to get into my storage until, my access code didn't work

Joseph C. | Overall Experience |
Clasificación:

You need to add lights to the storage unit and a plug outlet

Onita F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Victoria K. | Overall Experience |
Clasificación:

David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

Myra L. | First Impressions |
Clasificación:

David is very helpful

Dorthy D. | Overall Experience |
Clasificación:

Awful.

Ericka B. | Overall Experience |
Clasificación:

Great Service

Wallace H. | First Impressions |
Clasificación:

ok

Rashard D. | First Impressions |
Clasificación:

Rod ✊🏾

saverne h. | Overall Experience |
Clasificación:

The Staff was very helpful and professional the facility was clean and well maintained

tiara h. | First Impressions |
Clasificación:

I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.

Deainna P. | First Impressions |
Clasificación:

Horrible just absolutely horrible

Arnetta H. | First Impressions |
Clasificación:

Only one agent was at the counter, and the line was moving very slowly.

Brenda K. | First Impressions |
Clasificación:

Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

kevin w. | First Impressions |
Clasificación:

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

Michelle A. | Overall Experience |
Clasificación:

They are & were very nice & helpful with any & everything any customer needs.

Shannon N. | Overall Experience |
Clasificación:

Price was high

chris j. | Overall Experience |
Clasificación:

I didn't like the attitude of the general manager she was very unaccommodating and rude.

mary n. | Overall Experience |
Clasificación:

Love the staff.

Dorrisa C. | Reservation |
Clasificación:

Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

TERRANCE M. | Overall Experience |
Clasificación:

Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

TAMEKIA B. | Overall Experience |
Clasificación:

Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

NATHANIEL B. | Overall Experience |
Clasificación:

....

DARLENE P. | Overall Experience |
Clasificación:

I have nothing bad to say....everyone was nice and professional

sherita p. | Overall Experience |
Clasificación:

The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks

lashanda h. | Overall Experience |
Clasificación:

Everyone was very professional and friendly and willing to help out with any problems and questions.

No se han enviado comentarios para esta ubicación.

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