Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

Rating:

2.0

There were a number of things that did not go as they should have. Requested truck not available but replacement was provided. Did not advise that the rented blankets were not placed on the truck but that I needed to pick up from inside the store. Over charged by one day (ultimately and correctly reversed by the corporate office) as they used the scheduled pick up time not the actual pick up time (40 minute delay due to other customers in line) to start the clock ticking on the rental period.

Rating:

5.0

My experience was truly great! Their employees customer service was outstanding and the U-Haul was super clean! I will always recommend this location. Great job!

Rating:

5.0

The service was very professional and helpful

Rating:

5.0

Customer service was excellent was in and out great service thank you

Rating:

2.0

Unprofessional

Rating:

5.0

The U-Haul Livernois location is great! The entire staff has always given me excellent customer service and that's why I return to this location!! My art & pottery supplies are in a storage unit so I rent vans or trucks frequently from U-Haul. Their equipment is always clean! BIG Thanks to James and Michael for giving me great customer service with this rental!!

Rating:

5.0

No improvements needed, unit was available and ready for use.

Rating:

5.0

Nice people

Rating:

5.0

Everything is awesome and thanks again

Rating:

5.0

The staff was extremely courteous and helpful

Rating:

5.0

My experience was excellent. Fast and friendly customer service.

Rating:

3.0

You indicate what can we do to improve for the next customer, I would like to know what you can do to improving things for me while in use such as making sure the windshields are clean?

Rating:

5.0

Guy who checked me in was cool and laid back.

Rating:

5.0

Great service.

Rating:

4.0

The manager and her team gave me good and timely service. I have used this location on many occasions over the last 5-7 years. Thanks for having a super center near my work place.

Rating:

5.0

No need to change anything it's perfect how it is

Rating:

5.0

Great customer service. Smooth and simple

Rating:

5.0

The miles were 1 off. And the gasoline gage was slightly higher at the end. After I returned it.

Rating:

5.0

Everyone I encountered at the 7 mile & Livernois location was a pleasure to work with

Rating:

5.0

Not a thing just keep up the good work thanks

Rating:

5.0

Give repeat customer a discount or a free 20 miles

Rating:

5.0

Excellent customer service

Rating:

4.0

The last three trucks that I received I had to continuously maintain tire pressure, where trucks being sent out tire pressures not being maintained.

Rating:

3.0

I would tell future customers follow ALL directions, AND TAKE THOSE PICTURES PLUS personally inspect the uhaul before you take it off the lot, and take pictures of the uhaul for yourself and purchase that $15 insurance. Those reps don't seem to always check uhauls going out and when they don't and the uhaul was already damaged, when you return it you won't have proof that you didn't cause the damage. Protect YOU. The gentleman that you returned the uhauls to was very Customer oriented and kind and respectful.

Rating:

2.0

Make sure store associates explain how the return policy works.

Rating:

3.0

The general Manager did not address me for atleast five mins. I was just standing there waiting. The only water fountain (main lobby) is too far from the storage units and is also broken.

Rating:

4.0

The visor on the driver's side couldn't be held/secured in the up position, therefore, it was an annoyance and was obstruction my vision as a driver.

Rating:

4.0

Everyone on duty had a pleasant disposition. I am grateful to the young man that was still working a bit after 5 PM on a Sunday as my husband and I forgot to bring back the furniture cloths. Thankfully, we live just 5 mins away and we were able to return them. I will definitely use and refer this location again. The inside of the service center also smelled great as well! Good Job!

Rating:

3.0

Make sure equipment is safe. Engine light came on. Safety is important. Especially for a woman driving a truck alone.

Rating:

5.0

Just pulled up, and the Uhaul employee said I could leave, he would take care of everything.

Rating:

5.0

Need car haulers; not just the tow wheels! And more pick-up trucks ! Every time I try 2 get one they're gone!

Rating:

5.0

Continue to hire good employees like this location have.

Rating:

5.0

Good customer service

Rating:

5.0

I was late turning in my truck an hour do to uhaul storage and was charged for another day

Rating:

2.0

Upon check in, the front counter was dysfunctional. I was charged well above my request rate and not provided that in communication. Then I was still charged over the amount for miles. Poor customer service.

Rating:

1.0

Rented truck for 24hrs yesterday at 9:30 am. Notice time checked out (with reservation). It rained all day and night. Used truck to go no more than 20 miles. Please verify with GPS on your truck where this truck drove to. Was billed for “73 miles” Woman at counter was haughty and rude. At 70 years old she is definition of Elder Abuse. First time shame on UHaul. Second time shame on me if I put myself through this abuse again. Will not use this location ever again.

Rating:

5.0

Great Staff

Rating:

5.0

Everything was good !!!

Rating:

2.0

The truck had a terrible misfire so the check engine light was on. The truck barely ran. The tire pressure monitoring system light was on. I waited in the lobby despite the “skip the line to get the keys,” for 30 minutes. and then when the other customers were gone the people in the front were talking about me and how I didn't pick up the truck yet right in front of me. I literally got ignored while I tried to explain that it was me who they are talking about and I just need the keys.

Rating:

5.0

Customer service was great from check in at 9:30am to the return at 4:45pm.

Rating:

5.0

Slow to change gears, have to almost manually go through the gears to minimize high reving, Burn fuel a lot faster when the rpmS are just going up but staying in the same fear. Yes...tow was off.

Rating:

5.0

Nothing job well done

Rating:

4.0

The brakes seemed to be scrubbing

Rating:

5.0

Everything there was top notch the employees were just amazing and very knowledgeable about all the equipment.

Rating:

5.0

Chris was great. Expedited check-in by working with 2 customers at once!

Rating:

1.0

Only one person working the desk. The line was over an hour wait time. While I was in line and already checked in online, my reservation was cancelled. When I finally got to the desk, the clerk said he no longer had 15ft trucks, but offered a 15ft truck to someone in line after me. Clerk was clearly overwhelmed and dropping the f-word every 2 minutes. Overall terrible experience

Rating:

5.0

The service was pleasant and outstanding.

Rating:

5.0

Great service every time. Friendly and informative staff. Thanks again.

Rating:

5.0

The BRAKES were TOO SOFT, meaning it took a lot of PRESSURE to stop the truck. That is the FIRST 26' truck I've driven so maybe that's NORMAL?...Y'all COULD put some AIR SHOCKS on all trucks, pretty BUMPY RIDE 😁...Everything else was cool💯

Rating:

1.0

It was only one agent and pickup and drop-off was not good

Rating:

1.0

Trailer had a tire that was not suitable for travel (belts/cords were exposed from excessive wear). Unfortunately I didn't notice this until after the trailer was fully loaded and I was ready to depart to my destination 300 miles away. I was delayed by two hours going through the process of getting the tire replaced. Making it an even worse experience was identifying that the two inspection stickers on the equipment indicate the equipment had passed inspection in September 2023. Clearly this equipment was not looked over well by the individuals inspecting. Very disappointed in this experience.

Rating:

1.0

Old truck with half full tank

Rating:

5.0

Excellent customer service from Tanisha. I'm sorry, if I've misspelled her (your) name. The process for renting the truck was simple and the pictures of the rental were accurate. The fuel level highlighted on the contract was inaccurate. I'd taken a picture and refueled accordingly. Although the truck was clean, it didn't start immediately. It seems to need maintenance, but we were able to accomplish the task. I certainly recommend the Livernois/7 Mile Uhaul location.

Rating:

5.0

Great service

Rating:

5.0

It takes awhile to get the deposit back

Rating:

5.0

Thank you for great customer service.

Rating:

4.0

The truck was very old.

Rating:

5.0

Customer interactions are always great at this location. Have never has a problem.

Rating:

5.0

Be care about the price.

Rating:

5.0

Very courteous staff, Van road smooth, it was great!

Rating:

1.0

The truck I received had bed bugs inside of it and the man at the container acted like it wasn't his problem

Rating:

4.0

Jus keep doin wat yall do!!!!!

Rating:

4.0

I understand when you run a business in Detroit the type of people you have to deal with. I live in Detroit. So I get it. But please understand not everybody is ignorant or trying to get over on you. But overall they're doing a good job at this location, considering it's located within the city of Detroit. Obviously would be tremendously different if it was in the suburbs. But probably about as good as you're ever going to get in Detroit.

Rating:

4.0

I picked up my rental on a Sunday morning which was very busy. There was only one store associate (Chris) available at the front desk to assist everyone. He handled things but it would have been a better experience if he had a little help for all the people that were waiting. When you have a reservation you expect to be able to pick up your rental on time because in some situations you are paying other people to move things for you so you done want to spend an hour waiting to pick up something that was already reserved. Other than that the service was great and again Chris handled all customers great even the impatient ones.

Rating:

3.0

Not enough employees to accommodate the customers slow react time to the clients

Rating:

1.0

They call the police on me making false allegations stating I cut my lock and ask me to leave refusing to allow me to peacefully get my possessions. I am fully disgusted and dissatisfied with service. General manager Tanisa called the police making false reports

Rating:

5.0

Great customer again woww keep up the good work

Rating:

5.0

I really appreciated the great customer service that we were given the whole staff was very helpful with all of our needs. Thanks again Uhaul

Rating:

2.0

As I was moving my things inside the storage unit I kept seeing roaches

Rating:

5.0

I love the girls that work there! Very helpful and excellent with helping me with everything I needed! Will definitely recommend! And also the location was perfect for me and lit up and I loved the drive-through access to get to my storage unit!

Rating:

5.0

Excellent customer I recommend them anytime

Rating:

5.0

I do felt that the moving carts could have been kept a little more cleaner …. But all in all over the many years that I’ve been with the company my experience has been great……. Thank you for your service…….

Rating:

2.0

Customer service needs drastic improvement pronto!

Rating:

5.0

Although my moving was stressful Ms. Ellis made sure I was in and out and made sure I was good I love her customer service she was awesome. Will definitely recommend the 7 mile and Livernois location

Rating:

4.0

Need bigger storage units on the inside first floor.

Rating:

3.0

N/A

Rating:

5.0

Porsha was very helpful and made a long process very easy. She was super busy the whole time I was there. She stayed professional, patient, and maintained a friendly disposition the entirety of my uhaul/trailer check in and storage rental.

Rating:

3.0

No elevator and no lights in unit. I was dissatisfied of the price. I thought I got a free month since I rented a truck but I had to pay.

Rating:

5.0

Tenicia Ellis was excellent customer service. Other staff were friendly too.

Rating:

4.0

The first representative was rude. Fortunately, Tenecia stepped in and made the experience MUCH better.

Rating:

3.0

They need more help and they need more training for customer services I was yelled at and I was trying to rent a truck and get one month free storage and I only got the storage and he did not try to at least see if anything was available at another store I could have got the deal I needed so I’m extremely disappointed and I had to cry to get directions to my storage

Rating:

1.0

My unit flooded and i was not notified and still haven't been notified to see how would they be paying me for my belongings

Rating:

3.0

I felt like the storage rental was way to expensive I was just in a situation and didn't have a choice

Rating:

5.0

Great service

Rating:

5.0

The lady that worked on Sunday ! 3-6-22 ! Was super friendly & professional & very polite!!! I give her a 10 !!! She deserves a rise ! Not any people these days take pride in there job ! She surly does !!! Thank you Miss Lady once again

Rating:

1.0

Absolutely awful!!!

Rating:

5.0

The office rep especially Ms. T were on Point. She should be a great manager or Franchise owner one day.

Rating:

1.0

I had to cancel my storage unit because I physically couldn’t climb those stairs. There need to be an elevator in this facility which would make it easier to move in and out. I called UHaul main number explained my situation she sent email to the manager about a ground level unit. No response or call from manager even after I emailed him about a ground level unit. I have since found another storage unit at a different facility with an elevator which met all of my needs.

Rating:

2.0

I am very disappointed with the manager and I think he could have handled the situation better. I reserved a storage unit and put a card on file a month ago, I packed my truck up and went to move in and there was no unit reserved for me, but they had all my info saved in there system. I spoke with management and he had no solution to accommodate me and I ended up having to spend a extra $150 for there negligence

Rating:

5.0

I wish I had the choice but to bet a heated storage. It was 92 outside and 90 degrees inside. I was soaked wet by the time my fiancé and I were done. Not sure why there is need for a heated storage in the summertime.

Rating:

5.0

Lots of upgrade at the location since my last visit there! I was in storage for approximately 8 or 9 years at the Livernois Loc and coming back this year for a storage room I was lost at first: the upgrades to the Bldg is awesome!

Rating:

4.0

The staff who I first got the uhaul storage unit was AMAZING! The check out staff particularly the Caucasian man was rude, not helpful and combative instead of assisting when the gates and doors wouldn’t open with my key! He just kept saying I was doing it wrong which I wasn’t and that he has a work order in.. It was 93 degrees outside and I kept having to go back and forth to the office to get into my storage unit…

Rating:

4.0

I checked out of my unit before the renewal date and I am still getting bills with a penalty. I finally reached someone to resolve but still no confirmation. Otherwise, still my first choice for storage and rentals.

Rating:

2.0

The help was below average

Rating:

2.0

The manager was very rude

Rating:

5.0

Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.

Rating:

5.0

Staff are always friendly and ready to assist.

Rating:

5.0

What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you 🙏🏼 Again from A grateful customer.

Rating:

2.0

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Rating:

5.0

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !

Rating:

5.0

None

Rating:

2.0

They want to charge me extra fees after I close my account with them

Rating: