Customer Reviews for U-Haul Moving & Storage at 51st Ave and Northern

325 comentarios

4950 W Northern Ave   Glendale, AZ 85301

(623) 209-7376

Horarios de la ubicación

  • Lun. - dom.: 24 horas

Servicios en esta ubicación:

Contáctanos

(623) 209-7376

4950 W Northern Ave
Glendale, AZ 85301

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

It was nearly impossible to ever get ahold of the office staff that was for my storage unit. I could usually only speak with people at the call center. I requested call backs and responded to emails from the office but never heard back from them. I would not recommend U-Haul and especially this location to anyone.

Sabrina P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria W.  |  First Impressions 
Clasificación:
3.0

The restroom was dirty. No toilet paper and the plunger was broken so when toilet was overflowing I could do anything about it. I pressed the intercom button to inform someone but after several minutes no answer

JESSICA H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Quanisha G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

zack p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gordon H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sommer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christin A.  |  Overall Experience 
Clasificación:
2.0

I was told to put the gas in back at what it was and i put gas in and then you charged me 19 for gas fee without telling me. Not cool. You lied and scammed me.

UNITY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D.  |  Overall Experience 
Clasificación:
5.0

I’ve been a customer on and off for years and I don’t go anywhere else but you go for my moving needs or storage!

lorence f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M.  |  Overall Experience 
Clasificación:
5.0

easy and professional

Moises D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

darrell j.  |  Overall Experience 
Clasificación:
3.0

Was first booked a storage unit and given a link to self check in so I thought it'd be an easy day, we get to our location, link doesn't work, office is closed so we come back the next day and try to talk to front desk lady, she can't find our reservation, then tells us we can't move in due to construction and then tells us we have to wait til 5 and can't at least check us in so we can come back later and move in. I call Customer Service and the clerk is helpful and helps us find another unit, front desk at the new unit is helpful, but this ended up delaying us a full day on our travel plans. We still had to travel back to Cali for some stuff we had to do and this experience set us back on our timeline.

LAURA V.  |  First Impressions 
Clasificación:
2.0

Advertise online that it's 24 hr access to my unit and that is not the case. I only have access to 7pm which is during work hours. Can it be until 10pm at least

Christopher M.  |  First Impressions 
Clasificación:
5.0

Staff was amazing, and helped me get everything I need. Facility is clean, easy to access, and move in was easy overall! Will continue to use this in the future

Alyssa C.  |  First Impressions 
Clasificación:
1.0

Adam was tired and cranky when we came in and made it known to us when we asked him how he was doing he responded "I'm breathing." He gave our initial reservation away to another customer which caused us to have to go up in unit and in our budget of what we could pay. He did not honor the first month free when using a uhaul truck until I started to call corporate office to report it. My husband use to work for uhaul and told him "this isn't how you do things" and informed him that he is not giving the store a good face to the name.

Laura L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  Overall Experience 
Clasificación:
4.0

Office staff at Glendale Ave is friendly and super helpful!

Kate M.  |  Overall Experience 
Clasificación:
1.0

The young gentleman who helped me in the store was extremely busy. Since he was the only one who was working. I couldn't get a hold of anyone who worked at this location on the phone. After sending an email it took 2 days to hear back from the manager get my storage situation taken care of. Reason why I didn't go inside the store was because I was out of town getting ready for my move to Arizona from California. I personally wouldn't work with a company that I couldn't get a hold of directly. Answer to #4 was base on the poor guy working alone with lots of customers who were patiently waiting to be helped. But if it was regarding anything else I would give it 0

Lisa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  Overall Experience 
Clasificación:
5.0

First time using a storage unit. Exceeded all my expectations.

Pedro C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT L.  |  Overall Experience 
Clasificación:
2.0

It feels like the company went out of their way to make this a horrible experience, even after opening a case with a promise to have someone reach out to me I have not heard a word. I C am mot going to waste anymore if my time reiterating what all of the issues are since it goes into a black hole and nobody will do anything about it

shawna h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laken D.  |  First Impressions 
Clasificación:
3.0

It advertises 24 hour access but when I get there, it's only 7am - 7pm! What???! That's my work day! How am I to access anything? If you need to close at night then that's what needs to be advertised. And it should be 6 am to midnight or something more user friendly.

Rachelle R.  |  Overall Experience 
Clasificación:
1.0

When I signed the paperwork I choose this storage facility because it said that it was 24/7 access. My husband and I work during the day and come at night to work on his job related inquiries and my hobbies. I would not have gone through this storage facility being that it is further from my home then others, if it was not 24-7 access. The manager Enrique told us that be had to be out by 7pm one night, I told him that the paperwork that I electronically signed and the website said 24-7 access. He said that the website was wrong. I don't see how uhaul would do false advertising. I feel like we should contact our lawyer about this issue if we are not able to have the 24-7 access issue resolved.

Averil B.  |  Online Move In 
Clasificación:
1.0

A complete waste of my time... Too small for my particular usage. Rented in conjunction with a trailer rental... I'm moving cross country, not cleaning out my junk drawer! Never a mention or question of my needs (in sales terms: UPSELL?). Associate couldn't care less about me as a customer...

William R.  |  Overall Experience 
Clasificación:
4.0

The only issue is we were given a unit and no lock!! We almost got locked in at the storage unit because once we unloaded we had to go back to the office location to get a lock with only minutes to spare!! We selected this location because the website states it has 24 hr access which is untrue it's only until 7pm!! That's a VERY big difference. :( Unit was clean and also the complex.

Kate M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Letty V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie P.  |  Overall Experience 
Clasificación:
2.0

There was human feces right by the door where I entered to get to my storage unit

shawna h.  |  First Impressions 
Clasificación:
3.0

Had rented a truck and the girl new I was gonna go rent the storage unit and a different location but didn't tell me that's we're I had to rent the unit from so I had a truck but couldn't put my stuff til the next day cause all of a sudden her computer system went down so had to wait to the next daysmh

Selena J.  |  First Impressions 
Clasificación:
3.0

The hours on the Internet and access gate All say 24 hours Which is not true we found that out the hard way with a truck loaded and a trailer to find out you didn’t open till nine pretty disappointment

Kristy A.  |  Overall Experience 
Clasificación:
2.0

Very difficult to close out our storage units and the staff was of no help making it easier. We tried to close out but they wanted proof we moved our stuff out which the unit and office was at two different locations so it was very bothersome and they had there locks on it because we were late by a week so we couldn't access the units to show proof. They went after us with late fees and a fine and are currently trying to auction off our empty units. There system is very messed up and i hope this helps someone with avoiding this location and try and find a place that has the storage at the same site of the office

Michael S.  |  Overall Experience 
Clasificación:
3.0

Upon entering you have people with reservations and those without, there is no expedite of service for those clients. People that scheduled in advance had to wait and scheduled in advance was to only hold the vehicle evidently as it seems the ones with reservations would have priority of some sort or separate line as the line was out the door. Also with having two locations, there is no access to someone to address issues. I called and got the call center. When I arrived at the storage there was a lock on the unit. I had to get back in 20ft truck and drive back down using my gas due to all calls routing to call center. It was frustrating because of the limited hours and it wasted time.. Hours for weekend move are too tight for a self storage facility. The counter people were ok, nothing that was above and beyond just doing there job. I did an apology for the long wait. I also thought I would have 24/7 access, but that isn't the case. It is the reason I selected uhaul.

Lita A.  |  First Impressions 
Clasificación:
4.0

No office at that location... And the woman that did help me...at the other location... Was not friendly or welcoming. More of a...I here to do a job... I've done it...NEXT... Not very pleasant... especially when you already have to go to seperate locations for both.

Emily M R.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

William R.  |  First Impressions 
Clasificación:
4.0

Open 24 hours for some... need 24 hour access for every paying customer.

Don N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
4.0

Having to ge to a separate location for registration... office purposes... Was very inconvenient. Especially when you are extremely exhausted... pressed for time... Paying movers... Depending on others for help...etc... It is VERY... INCONVENIENT...!!!

Emily M R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
2.0

I would of liked to be given heads up about the access hours being limited. It created an inconvenience because the online advertisement stated it was 24/7 access. We are moving out of state therefore we were looking for a storage unit with access anytime and day. If I was given that important piece of information I would of looked at a different company. I was informed at check in which was too late to even look for another company. I will never booked with uhal again.

Anielad A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra L.  |  First Impressions 
Clasificación:
1.0

The manager was very rude I paid my $100 to get my stuff out of storage and she refused to give me my stuff I wouldn't refer no one to that store bad experience so U-Haul kept my stuff

Ray G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline T.  |  Overall Experience 
Clasificación:
2.0

Had to get i. Touch with staff had to go on glendale and 51st to get staff help . Over all everything was clean . I DID NOT APPRECIATE THEM SENDING ME EMAILS SAYING THEY AUCTIONED OFF MY PROPERTY 10/2020 THEN I CALLED SEE IF I CAN BUT MY PROPERTY THE GIRL SAID WAS AUCTIONES AT 8AM . THEN I WAS PUT THREW TRAUMA MY BABY PICTURES AND TROPHIES GONE AND 10 /2021 GOT CALL SAYING I CANT. BY MY PROPERTY WAS NEVER SOLD . A WHOLE YEAR LATER I ASKED WHY NO ONE EVER CALL TO NOW . I HAD TO GO THREW COVID 19 DEPRESSING AND NOW LOSSING MY PROPERTY THAT I WAS TOLD BY UHAUL WAS AUCTIONED.

kila m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronita S.  |  First Impressions 
Clasificación:
1.0

The staff is rude. The office is at a separate location which is really inconvenient. I will never use U-Haul again nor will I ever recommend them to anyone else.

Anthony S.  |  Overall Experience 
Clasificación:
3.0

When I emptyed the unit I could not show pictures because they were closed before 7pm Due to gas leak

dolly l.  |  Overall Experience 
Clasificación:
5.0

Very helpful and professional.

Douglas N.  |  Overall Experience 
Clasificación:
2.0

I tried for 3 weeks to cancel my unit with nobody answering the phone or letting me know what to do, which made me get charged for an extra month. One person did answer and they said it was canceled before I got a bill saying I was in pre collection. Terrible communication.

Dale W.  |  Overall Experience 
Clasificación:
5.0

Awesome service thank you.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colette W.  |  Overall Experience 
Clasificación:
3.0

The first time I went in to buy a lock the employees were nice. The second time I went in to pay my reservation the young lady did not seem very friendly at all. She seemed irritated. The 3rd time I went in the employees were very friendly and happy to assist me.

Cindy N.  |  First Impressions 
Clasificación:
3.0

The storage unit itself is clean but you guys aren't open for 24hr Unless you pay for it so you should put that open 24 hours or open from whatever hours you operate because that's the one that matters. There is no office there to contact or to get any help you have to go to a different facility to get any help. Your location for u-haul pick up staff staff is very rude not helpful at all don't even say Hi to customers when they come in and they're just staring at the computers. They talk to you like we're inconvenient them.

Trista B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel c.  |  Overall Experience 
Clasificación:
5.0

Overall my experience with U-Haul was a very good one. The office hours were very convenient. The staff was there till 7 pm which is a perfect time for those of us who get out at 6. The staff was always courteous and always willing to answer any questions I had. I had 24 hr access to my storage which was very convenient when I needed to get something late at night. The price for the storage was very reasonable. I defaulted on my rent a few months and they worked with me to be able to keep my belongings. I would absolutely recommend U-Haul to family and friends. Thanks again. Great experience.

Ricky A.  |  Overall Experience 
Clasificación:
1.0

My unit was robbed of some very obvious items, easily spotted on camera, yet the uhaul employees/management did not care. I had 3 dirtbikes, 3 tvs, keyboard, leaf blower amongst many other items stolen, yet they were unwilling to check cameras. They Instead sent 70+ hours of footage for police to review when we knew a date and time frame the incident happened. Since they sent so much footage to police, were unable to dedicate an officer to sit and watch all the footage as it took up too much time. Therefor people got away with stealing my items, my kids dirtbikes. As a business owner, I would not want people stealing from my customers on my property and would assist in catching the criminals. There are gate codes, cameras, and distinctive items were removed. This should have been a simple task to find who stole my items. Never again will I rent from Uhaul! I have already gotten a new unit with a new company and can already see the difference in security for their customers. As such a large company uhaul should do better. I will tell everyone this horror story to ensure no others have to deal with such a poor ran company. I have seen multiple posts on FB from others (not only at the same location but also in other states) dealing with similar situations and uhaul failing to care for their customers. This is a problem that needs solving.

brandon c.  |  Overall Experience 
Clasificación:
2.0

They wasted couple hrs of my time while waiting in the heat for them to come get lock off unit that i had paid for. Bad enough everyone talked to told wanted to rent truck for 1 day, & utilize free month storage if available. Was told 'oh sure, no problem'. Not! So, fine, i pay for unit, but cant get in, so i call from call button at gate (no office on site) so after left on hold in direct sun for about 15-20 mins, then hung up on, so called back, half hr later, 1 of the 3 girls working shows up w|key 2remove lock....but key doesnt work. So she leaves, (to get right key, but according 2girl 'its the right key, just doesn't work' ok sure) so different girl comes w|another key....gee almost 2hrs later, finally able to get into unit to unload truck so can return on time. No, I will never recomend using thier truck rental & free month storage again to anyone & definitely not use the 51st ave & glendale location (& 51st|northern managed by glendale office. (Yet no 1 tells u that before u show up at location @northern, to be told 'oh u have to come to office on glendale'. They wasted my brother & I time (half day w|all bs merry go round) & $. But they can refill ur bbq tank just fine so gave 2 stars instead of 1.

Tammy R.  |  First Impressions 
Clasificación:
3.0

They said it was accessable 24hrs on the internet when I made the reservation but when I got there the gate locked at 7.

MARK D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karon B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis Antonio C.  |  Overall Experience 
Clasificación:
3.0

Too early to throw padlock had couple payments delayed because of government coordination problems, but always paid within few days I'm elderly and this brush manner is not the way my generation does things especially after 1.5 years experience with me

John P.  |  Overall Experience 
Clasificación:
3.0

Storage was not clean when first rented over a year ago got better recently

David G.  |  Overall Experience 
Clasificación:
4.0

Best storage facility I have ever seen. Very clean. Staff very professional and very helpful and very friendly. Have not dealt with a better staff than the one at Glendale and 51st Ave. was very frustrated with trying to contact through 1800-uhaul. You need to take a day off of work to prepare for the hours you will sit on hold trying to contact someone. Also, 1800 uhaul would be linked more or have better information. Tried getting a 2nd unit and was told by 1800 Uhaul that none available at 4950 Northern location. So they gave me another unit all the way on the other side of town. Went to Northern Ave location early in morning when it opened, I saw 6 units with the green tags on ready for rental. Also for 2nd unit, I called night before to get a 5x10 unit and held with credit card. Showed up next day to where 1800 uhaul sent me, (totally on other side of town from first unit) and was told they don't have any 5x10's. If I knew I would have to pay over a hundred dollars more for a much larger and air conditioned unit, I would have made other arrangements. Not cool when you show up with loaded truck expecting to get what you had reserved not even 24 hrs later. I love the location at 51st and Glendale, I will however try other options first so I don't have to wait on phone for 2 or 3 hours a day trying to ask a simple question. Still waiting for general manager to call us back from 4 days ago. Only bad thing about storage unit at Northern Ave, they close at 7 and at 5 on Sundays. I work for a living, when you get done working at 5pm, and sit in traffic for an hour, you cannot get anything moved unless you take a day off.

DIANA S.  |  Overall Experience 
Clasificación:
5.0

It is very clean and protected thank you.

Marchel J.  |  Overall Experience 
Clasificación:
1.0

I would like to speak to the owner or GM of this location please. The lady who was working on 7/20 claimed to be the manager and if that is correct, I want to speak to her manager.

Jessica J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MYRELLA F.  |  Overall Experience 
Clasificación:
5.0

The unit was locked but emailed the manager and he had it unlocked right away….. call center had a hour wait time to talk to someone….

MEGHAN J.  |  Online Move In 
Clasificación:
4.0

I would like to see the 24 hour access return.

Mary F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christin A.  |  First Impressions 
Clasificación:
4.0

Employees in both Iowa and Arizona are very quick and helpful, excellent customer service in both states. The self-storage is a life saver, I'm very happy with it so far. It was easy to move in, the facility is clean, it has exceeded expectations.

Dylan T.  |  Online Move In 
Clasificación:
5.0

Excellent communication

Jeremy L.  |  Online Move In 
Clasificación:
5.0

Great place. Friendly staff.

David S.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Facility seemed to be to notch. Thanks you again.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W.  |  First Impressions 
Clasificación:
5.0

N/a

dolly l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary U.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane M.  |  Overall Experience 
Clasificación:
5.0

Thank you for waiting for me to pay . Lost my job n you guys where there to help

Sandra M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maebeleine P.  |  Overall Experience 
Clasificación:
5.0

Matthew was very friendly and helpful.

Connie J.  |  First Impressions 
Clasificación:
5.0

An over all excellent experience, with the exception of the rental raise out of no where with out substantial advance notification, in these times of pandemic some people are living on budgets and to get there storage space rent raised is not fare.

Janet M.  |  Overall Experience 
Clasificación:
3.0

I had some issues with being double charged for my unit then the charge being double reversed then charged a couple more times. Every time I tried to reach the office, I was never able to and it would send me to the main customer call center after at least 10 minutes. They were able to help me after about 4 phone calls but I wish it would have been an easier process.

Jaclyn R.  |  Overall Experience 
Clasificación:
2.0

The first unit I was assigned online had someone else's lock. I had to walk a mile to get another unit assigned after spending an hour waiting for someone from the office to come to the facility. The customer phone support was a joke. People were rude and hung up on me....it was a nightmare. When I got to corporate location the manager took no responsibility.

Ariel W.  |  Overall Experience 
Clasificación:
1.0

Matheua (Manger) gave me the run around as he lied about his unit space!!! I am requesting for someone to look into this matter and contact me.

Laticia S.  |  First Impressions 
Clasificación:
4.0

At least one office employee needs to be available at this location and needs more carts but otherwise no issues at all and it is clean and quiet within facility

Tacquane A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert G.  |  Overall Experience 
Clasificación:
5.0

Very helpful and Friendly.

HEIDI D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

HECTOR G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marianne B.  |  Overall Experience 
Clasificación:
3.0

The General Manager was very cold blooded and not friendly!!

NORMA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADA D.  |  Overall Experience 
Clasificación:
1.0

Every single time I went to the office to deal with Koty, I knew there was going to be a problem that would require more of my time and frustration. She never disappointed me. I put up with her nastiness because of convenience and price point, but when roaches started appearing, I switched storage companies. I deal in fine art and antiquities and have storage units in five different states. Given my experience here, I won't bother to deal with U-haul again.

Anthony S.  |  Overall Experience 
Clasificación:
1.0

Entire system was down when I arrived after driving 2,000 miles. Was refused my storage unit, leaving me no choice but leave my full trailer at uhaul facility. The next day no would answer the phones. Upon going back to uhaul, the staff informed me I'd have to load up the trailer and go to another location as they couldn't fulfill my reservation. 10/10 horrible service.

travis p.  |  First Impressions 
Clasificación:
5.0

Very easy process

Hailee V.  |  Online Move In 
Clasificación:
5.0

Helped me out the most fastest easy way.

Tori M.  |  Online Move In 
Clasificación:
5.0

N/C

ARTHUR S.  |  Overall Experience 
Clasificación:
3.0

I was seven minutes past closing time, arrived at the location of the office to get my key card, and settle the first month's rent. At that time, they told me they put away the keys, and could not help me. It would have taken 10 minutes tops. Literally. This setback put me at liquidated damages for fulfilling my promise to the landlord that I would be moved out, and to the roommates at my old house another couple hours that they could have been working at home productively. I had multiple interactions that led to these problems that now surmount me. I cannot go back to the residence now because of an order of protection against me, needlessly put on by the roommate at the homeowner's request to get me out. I have to hire people to clean my old room out, and to deliver my stuff somewhere else at the expense of my security deposit. This is the wirst experience I've ever had moving in my life.

Christopher R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lovonda G.  |  First Impressions 
Clasificación:
3.0

No 24/7 access, and very hard to find any flat carts as people don’t put them back where they belong I know you guys do the best y’all can do but the staff was very helpful and had great customer service the Gm Coty Gastlum I think it was was a doll went above and beyond had a line of 4 people, multitasking while taking care of two customer simultaneously.

LAUREN B.  |  First Impressions 
Clasificación:
1.0

My storage unit was broken in the first night of me leaving my stuff there I think it's a inside job

Diane M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabe l.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

michelle s.  |  Overall Experience 
Clasificación:
5.0

Service and facility was awesome will use again when needed thank you!!!

Patrice S.  |  Overall Experience 
Clasificación:
5.0

Great service

GARY B.  |  First Impressions 
Clasificación:
3.0

Wrong size truck, I asked for a 10x10 storage and got 2 5x10, and the location I wanted didn’t have nothing available after I was told they did, the whole day was a nightmare

CAROL E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sara d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S.  |  First Impressions 
Clasificación:
5.0

I thought I would get reimburst for the remainder for the time I had left on the lease & the key return. It is a nice facility and 24 hour service is a good thing. Thank you and I will be renting a truck & a tow dolly in the future so will keep you in mind.

RHONDA S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

GISELA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deon H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genevieve P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinee W.  |  First Impressions 
Clasificación:
3.0

Very helpful but the gal wasn’t the friendliest.

Jaclyn R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Myrio J.  |  First Impressions 
Clasificación:
2.0

The staff did not wear face coverings, and let the line build up with several customers before asking a second person to come help. I will never return to this location after I have finished using my storage unit in about a month.

Gregory B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Victor A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric B.  |  First Impressions 
Clasificación:
1.0

Can't call or speak to anyone. No one answers their phones. Still being charged fees even though my truck is no longer in the rented space. Still unresolved.

Dalida e.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ricardo T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H.  |  Overall Experience 
Clasificación:
4.0

Very well taken care of storage location.

AMANDA G.  |  Overall Experience 
Clasificación:
5.0

Coty is great and helped me out beyond my expectations

Sara H.  |  Overall Experience 
Clasificación:
5.0

My family had an overall positive experience and while it was a little inconvenient to drive to another place to pick up the key card. It wasn't anything major and the employee was really professional and very well trained to provide wonderful customer service. I have been a faithful customer for 20 plus years and will continue to be. Thank you for always being consistent.

Janel A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eilyn V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Move in was smooth and easy

Wade D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thaia E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie P.  |  Overall Experience 
Clasificación:
1.0

you cut off our lock, put on one of your own and never contacted us to let us know. After your lock was put on our unit was robbed and the insurance we took through haul was denied because of no damage to the lock. That tells me someone there had a key and uhaul could not care less. If I ever know someone who is thinking of using your facility I will tell them to go elsewhere.

Lorraine D.  |  Overall Experience 
Clasificación:
5.0

The staff was busy most times but were apologetic and prompt. I had no issues and appreciated their customer service.

KAREN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE E.  |  First Impressions 
Clasificación:
5.0

People dumping trash around the facility’s need more people on watch to do rounds

stanford v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale W.  |  First Impressions 
Clasificación:
2.0

Never again will I bother with uhaul again.

BRENDA C.  |  Overall Experience 
Clasificación:
5.0

This was an excellent storage facility. Everything was top notched .

alan s.  |  Overall Experience 
Clasificación:
4.0

The employees were always very friendly. Grounds were always clean. But I definitely had some shady people that would come and talk to me when I was by myself in my storage unit. Like made the hair on the back of my neck stand up, my spidy sense tingle and I ended up leaving before I wanted to on more then one occasion.

Tracy S.  |  Overall Experience 
Clasificación:
2.0

We have been renting parking space #17. Someone has broken into our camper that was parked there. This would have happened anytime from 11/24/2020 to 12/27/2020. I called the location and spoke with a team member there and told her our covers for the propane tanks and batter cover were missing and someone tried to take the propane assembly. She gave me the phone number of the GM and said to call them tomorrow (Monday 12/28/2020) because they were off today (Sunday 12/27/2020) and she would leave a message for the GM about the incident. Once we got off the phone, I noticed they also broke into the camper. They pushed the sliding window open and broke the screen to get in. They made a mess looking for something. It appears all our belongings are still there. Thank goodness we do not leave anything in the camper. I tried calling the location again after multiple attempts I gave up and called the GM and left a voicemail. We have noticed a lot of "questionable" people lingering at this storage location and now we know our personal belongings are not safe or protected there. Our personal property has been stolen and broken into; we will no longer store our belongings at this U-Haul location. As of 12/29/2020 I have yet to received any phone call or email from anyone about this incident.

Tiffany M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea K.  |  Online Move In 
Clasificación:
3.0

This would have been a GREAT experience if it weren't for this location not being staffed! I started renting my unit here when it was still Extra Space Storage, before U-Haul bought them out. When I got the letter that my storage is now with U-Haul I didn't mind. The facility was always safe, secure, clean, climate controlled, and well lit. But there's a sign on the office door telling you to go to their 51st Ave and Glendale location. This whole unstaffed facility has REALLY been a HUGE pain. The worst of it though was when I was moving out! Because it's unstaffed and after the Glendale location had already closed, I had to do an online move out request. Which was the worst mistake! I moved out on the 4th. Rent was due on the 8th. So on the 10 I get an email telling me I'm late paying my Bill. So I call the Glendale location and he tells me he sees my request and isn't sure why it hasn't been verified. So he puts me on hold and we get disconnected. But unfortunately it was then after the time they close so I had to wait until the next day. Next day I get an email saying they've now assessed a late fee to me. So I then had to sit on hold with U-Haul for ANOTHER half an hour. Just to be told "oh we got your request and the fees will drop off." ALLLLLL of this headache would have never happened if the office was staffed.

VERONICA R.  |  Overall Experience 
Clasificación:
1.0

Mi peor experiencia primera vez usando un almacén huahul y en menos de dos semanas ubo Dos robos en mi unidad Muy Mal. Nada de Seguridad en el lugar entra quien quiere entrar ala hr que sea. Las puertas de los pasillos nunca están con seguro .

ANALLELI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

olivia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY G.  |  First Impressions 
Clasificación:
1.0

They are abusive to their customers. I am 80 years old and disabled, and had two young friends do all the work. We were lied to; left waiting for service in 109 degree AZ weather for over an hour; was placed on hold EVERYTIME for 20-30 minutes when we called! RENTER BEWARE!!!

donna m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Safonia C.  |  Overall Experience 
Clasificación:
5.0

Damian was professional and a terrific person to work with on a very challenging day for me. He made a hard day a lot smoother!

María Cristina D.  |  First Impressions 
Clasificación:
5.0

.

Michael Strautz C.  |  First Impressions 
Clasificación:
5.0

Absolute spectacular your facility is the most clean warehouse situation I have ever experienced in my entire life and certainly in any future need to store anything your facilities are top list in my mind thank you again Nicholas Gekis

Nick G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H.  |  First Impressions 
Clasificación:
5.0

Coty was phenominal. Took care of me completely. Excellent customer service

BEVEN G.  |  First Impressions 
Clasificación:
1.0

The staff is disrespectful and doesn't care about the customer's needs or concerns. Facility has been robbed at least weekly with nothing done to secure or fix the issues. Their are many people who are living in their units. My storage was robbed and I had a security camera right under my door and nothing was done as the thief's where removing all my items, they had all the time in the world to steal my stuff. Then when I went to file an insurance claim, it was denied because the incomptant maneger/owner messed up my paperwork. And when i asked him to tell the insurance company it was his error he gave excuses so i was never compenstated for my loss. The whole staff is not qulified to run that facility, the insite manager is a female with two kids who is luving thier not to be a the onsite persin to deal with the issues that come up be as charity frim the owner to have a place to live the who operatiin their is flwed and wothless i wouldnt reccomened that place even if it was the last storage in the world

Carmen O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael V.  |  Overall Experience 
Clasificación:
5.0

Each uhaul step has been a great experience. From Indianapolis all the way to Phoenix and the storage facility.

KAREN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANALLELI S.  |  First Impressions 
Clasificación:
5.0

Westin was very polite, professional - EXCELLENT Cust service

DARRYL HENDRICK S.  |  First Impressions 
Clasificación:
5.0

The best

Joe L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah F.  |  Overall Experience 
Clasificación:
3.0

Most of the staff was friendly, but I had to give you a NO because when I checked in, I had a very snarly front desk person who threatened to NOT serve me because I had an attitude. The person who came to put the door back on track was great ! The person at the front desk (a different one) when I came in to get the door repair was great as well.

Pamela M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica R.  |  Overall Experience 
Clasificación:
5.0

Russ at the Glendale office was extremely helpful. I am very satisfied with the service and storage unit.

Michael B.  |  Online Move In 
Clasificación:
1.0

No instructions on how to get my lock, the lady at the counter had no customer service, no explanation on when my bill is due. Customer service over the phone couldn't /wouldn't help with my question.

Mary G.  |  Online Move In 
Clasificación:
2.0

Thru 7/8 5/22 mld check 1267 - recd late notice dtd 6/12 - recd pre lien notice dtd 6/24 - 6/25 in ofc pd on M C 8/31 BANK STA SHOWS U-HAUL DEPOSITED CHECK 1267 ON 8/27!! WHERE DID U-HAUL KEEP CHECK FOR 3 MOS?? PHNX Corp ofc applied check 1267 to thru 10/8 rec # 213112! Thru 9/8 7/23 mld check 1863 - Bank returned to U-Haul because U-Haul deposited it showing check # instead of acct # recd late notice dtd 9/2, pre lien notice dtd 9/3 & 4th stage dtd 9/8 In ofc 9/9 pd on VISA. 9/23 Access card refused husband' s entry Noon Ofc girls unhelpful. 2nd trip to ofc 4 pm card entry posted pin #. We didn't use a pin. helpful different girl reposted correctly. This could have been checked on first trip! I have excellent credit & don't want late notices reflected on my rating when I pd on time!! Also PHNX Corp ofc helped me straighten my acct. I am currently pd thru 11/8!!!

AUDREY S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Lawrencfe S.  |  Overall Experience 
Clasificación:
5.0

Thank you all for your help/ support. And a specialty thanks to Damien.

JIMMY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L.  |  Overall Experience 
Clasificación:
3.0

Though the facility was nice, the online reservation I made three days before move in said there would be a lock inside the unit when we got there. There wasn't. I went to the office and there was no one there. The office is being renovated and if you need any assistance you have to drive up the street to another Uhaul facility. There are no signs or communication posted about this. I was lucky to track down a helpful maintenance guy to get this info. I called the office up the street and they would not bring us a lock, we had to drive or walk the mile + to get it. It was a 116 degree day in Phoenix and we only had a 26 foot moving truck with a car trailer attached. Very inconvenient. The woman in the office did not apologize and said there should have been a lock in there if we made an online reservation. Well there wasn't and that was rude customer service. Anyone I've spoken to on the Uhaul hotline has been super kind and helpful but this facility seems to have some communication issues. Another customer also complained there was no lock in their unit after making an online reservation as well.

Amy M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariel Y.  |  Overall Experience 
Clasificación:
5.0

Excellent service happy with my experience here

stanford v.  |  First Impressions 
Clasificación:
2.0

local staff was completely unavailable and totally non-communicative. I had to go through national office for everything, including fixing all the screw ups at the local office.

Brad S.  |  Overall Experience 
Clasificación:
4.0

I love the U-Haul storage facilities. Being in Arizona it is important that they are air cooled. But in this hard time of the coronavirus the prices are way too high for units that are way too small. So I had to leave.

SHIRLEY K.  |  Overall Experience 
Clasificación:
1.0

Staff where rude gave me wrong direction to my storage seemed like they disliked us

EBONY R.  |  First Impressions 
Clasificación:
3.0

I up sized my unit but I'm guessing the upgrade was not noted into the system or previous unit removed from the order and and I was charged for two units. 🙄 I have addressed the issue since then all via email which was nice but no word back as of yet. 🤷‍♀️ Above all and besides being charged for a unit that was not mine, the experience was fairy seamless and the unit/facility was great. 👍

Tiffany T.  |  Overall Experience 
Clasificación:
5.0

You should have a light inside the individual storage units.

Stephen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene W.  |  First Impressions 
Clasificación:
1.0

I had to buy my own lock after your CSR had me walking around checking empty units for locks. There was not a single lock anywhere. I am keeping my lock, so you shall not require me to leave one for you.

Victor F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D.  |  Overall Experience 
Clasificación:
5.0

Very easy from beginning to end! All my questions were answered politely & the process was super fast. I am so glad to know I am only on a month to month contract so I can upgrade my storage anytime, as I am not too sure the one I got will work in the long run.

Karina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  First Impressions 
Clasificación:
5.0

They could use some more help in the customer area, to make it run more smoothly

John T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert D.  |  Overall Experience 
Clasificación:
5.0

my entire experience from renting the truck to the storage unit to getting another truck to empty my storage unit and canceling it was the easiest and most convenient experience I have ever had with U-Haul. Michelle helped me to close out my account and she was friendly, and very well versed and how to do her job. Thank you to everybody at the 51st avenue and northern store in Glendale Arizona. They're all awesome.

jason c.  |  Overall Experience 
Clasificación:
3.0

The only complaints I have was: 1. could never get anyone by phone 2. Went online to cancel storage (moved out) and continued to get emails and letter stating was late on payment. Called U-haul 3 times to verify that i moved out 2 days before due date on line and was still getting charged. After the 4th time it was finally corrected. Waist of my time and yours. Need better control for your website.

Sandra S.  |  Overall Experience 
Clasificación:
5.0

Damien was great to work with and I would recommend this location to anyone looking for storage in Glendale. Thank you, Pete

Pete A.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome and so was the equipment

MATTHEW M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M.  |  Online Move In 
Clasificación:
5.0

Staff was always very courteous and helpful I would highly recommend the storage unit

Michael L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger S.  |  First Impressions 
Clasificación:
5.0

The staff that checked us in at the storage unit was very friendly and helpful. The manager at the storage site we left our stuff at was very friendly and helpful also.

Russ R.  |  First Impressions 
Clasificación:
5.0

Great and friendly staff. Super smooth experience and gate access very easy to remember.

Stacey J.  |  Overall Experience 
Clasificación:
1.0

When I rented the storage unit, only one person was working Elizabeth (she was great). I called first and was put on hold and then drove to the office and said that I was the one on hold. she said she was sorry. When I checked out the person behind the counter asked a few questions and never mentioned to me that it is not pro-rated so if I move out today instead of the 26th of June there would be no refund, as she said they do not do that. I'm sure it was in my contract somewhere however it would have been nice for me to make that decision not her. She was not very friendly either

JEFFREY A.  |  Overall Experience 
Clasificación:
5.0

Damien was so helpful and professional, really appreciated him taking care of my contract with the drop off location for both the 15' truck and auto transporter. We finished our move 3 days before our return date and he too expressed gratitude for a future family.

Mariel Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald p.  |  Overall Experience 
Clasificación:
5.0

Damien is the best he goes above and beyond to help his customers i will always recommend anyone to use his location 😊

CANDANCE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S.  |  First Impressions 
Clasificación:
5.0

Mr. Camacho was customer friendly and deserves a big gracias. Started using truck to move here in January and rented unit for 5 months. Was given valuable consideration time and time again. God bless the whole Uhaul familia

Ricardo P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarito l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi D.  |  First Impressions 
Clasificación:
5.0

I didn't actually go in facility face to face, I did all my paperwork online and moved in early next morning before office hours opened. But I did have to call the facility the day before to make sure my reservation worked (online said it didn't go through) and that staff was super friendly and helpful. Even the issue with my paperwork going all wonky it was still a really easy experience and I liked it! Very clean, and nice units which is a BIG thing for me. Love the carts they provide as well without having to go thru rentals and such.

Tiffanie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C.  |  First Impressions 
Clasificación:
5.0

Just a great experience, fast friendly and professional Clean and nice place , I actually walked out and Called my wife and told her this place is absolutely awesome and the manger is professional and had a great attitude, kudos to Uhaul on this place

Donald t.  |  First Impressions 
Clasificación:
5.0

All representatives were excellent very business like always had a smile and always greeting customers. I would most definitely recommend. Gracias

Juanita G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R.  |  First Impressions 
Clasificación:
5.0

All the storage places I have been in I have never seen one so clean and well maintained. Great job

Clyde T.  |  Overall Experience 
Clasificación:
5.0

The customer service was great from the time of reservation to the drop off they made this stressful moving situatuation more manageable..even with last minute changes it was a pleasure doing business with you n thank you all so much

Cheryl S.  |  Overall Experience 
Clasificación:
2.0

Elizabeth was excellent....she is overworked and you are losing customers. After purchasing two locks from a different uhaul.....none were available at my location only one lock would work....I had to purchase another kind of lock for 20.00 in CASH....it was poor experience

JEFFREY A.  |  First Impressions 
Clasificación:
5.0

Elizabeth moved me in fast ! no hassle thanks.

joaquin l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra H.  |  Overall Experience 
Clasificación:
5.0

Damian was very helpful, friendly and courteous. His store was very clean . The floor was taped off for social distancing, which told me he is very concerned for the health of his employees and customers. My unit is at 51st av and Northern. Bryan met me at the gate and walked me to my unit. He has caring employees also. I would definitely recommend this U Haul location to anyone.

Barbara H.  |  First Impressions 
Clasificación:
5.0

Management is the difference..., Great Job!

Marco F.  |  Overall Experience 
Clasificación:
5.0

Damien helped me with getting the storage unit and with my truck rental. He is someone you can trust. He is the reason I will go back to the location on 51st & Glendale for all my moving needs. Great customer service and a good person in general.

Andres O.  |  Overall Experience 
Clasificación:
5.0

It just keeps getting better and better thx Uhaul best equipment and a winnng team.

donald s.  |  Overall Experience 
Clasificación:
3.0

Impossible to call office, under staffed and was put on hold many, many times...won't use them again. Manager of store is rude, and doesn't follow thru

lana m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DIAMONE J.  |  Overall Experience 
Clasificación:
5.0

Damien Camacho General Manager Thank You very much for kindness and compassion for I was going thru a stressful time in my life having to relocate to another city Wish there more men in the world like Damien i felt like we were long friends Bless you all for helping a Senior and Disable Veteran Peace

betty p.  |  Overall Experience 
Clasificación:
1.0

This company is horrible and staff is terrible. I will not be coming back

Marissa R.  |  Overall Experience 
Clasificación:
5.0

Only thing I would recommend are more of the carts for loading. The few times I was at my storage to bring or remove items I couldn't find one anywhere. Other than that everything was wonderful! Thank

JESSICA A.  |  Overall Experience 
Clasificación:
5.0

Awesome Customer Service everytime

Joseph M.  |  Overall Experience 
Clasificación:
5.0

:)

ruby r.  |  First Impressions 
Clasificación:
5.0

Great for Senior Citizen

betty p.  |  First Impressions 
Clasificación:
5.0

Get place to store items

Kenneth P.  |  Overall Experience 
Clasificación:
2.0

I had an issue several times. Water got in my storage and I called to report to the office. They told me I need it to call the insurance people. When all I wanted was to get a different unit. leave!

Marcos G.  |  Overall Experience 
Clasificación:
2.0

Customer service was horrible. Dallas was very rude.

Lisa R.  |  Overall Experience 
Clasificación:
5.0

Damien was very nice. His staff was kind and helpful.

CARMEN O.  |  Overall Experience 
Clasificación:
4.0

Things went smooth, service was good

Chad G.  |  First Impressions 
Clasificación:
5.0

Would definitely consider getting a storage again here if i needed it again one day

KEVIN L.  |  Overall Experience 
Clasificación:
5.0

It was fast and friendly.

Douglas N.  |  First Impressions 
Clasificación:
5.0

Good customer should be acknowledged, and that's exactly what I received on 10/2/19 from Damien Camacho. U-Haul should be proud of his abilities to problem solve with a smile. I left very satisfied.

Deborah W.  |  First Impressions 
Clasificación:
1.0

My response to this email is the number and email is been used by someone that have no authority to used and I'm trying to get this fix with no help from anyone.

ADRIENNE L.  |  Overall Experience 
Clasificación:
5.0

Thank you for taking care of us

Gratia S.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly employees at the office and on site. Also very helpful free courtesy cart on site.

laura w.  |  Overall Experience 
Clasificación:
5.0

This U-Haul provided great service.

Caelan S.  |  Overall Experience 
Clasificación:
1.0

There is no staff and 51st Avenue northern U Hall also poor communication and customer service Phoenix Arizona and Glendale az.

HIRAM L.  |  Overall Experience 
Clasificación:
5.0

They helped make sure I had what I needed they stayed even when there shift ended to make sure I was taken care of

Geneva S.  |  First Impressions 
Clasificación:
1.0

It never seems that our camper was Secure as there was always vagrant sitting on breaking into the camper that I spent a lot of money on. This is the reason we chose to move from the U-Haul facility

Alexia J.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service!!!! The front desk ladies made my day!!!! After having an awful move out the girls brighten up my day. Keep up the good work ladies!

Marcos G.  |  First Impressions 
Clasificación:
5.0

Very helpful in as far as the truck and contract office is located 5 minutes from the storage buildings. They had me follow one of the employees to the storage facility and show me how to use the gate

stan w.  |  First Impressions 
Clasificación:
5.0

Had a good experience when I went in to check in at the Glendale & 51 location. Great customer service there.

Dale M.  |  First Impressions 
Clasificación:
1.0

Totally unsatisfactory. Don't do it if you want to keep your sanity. A nightmare from day one. Cost almost tripple. For 5 more feet of storage. Forget the free month. Mgmt never called back .

Mary W.  |  First Impressions 
Clasificación:
4.0

Need better instructions on main office as opposed to the actual address of the unit I rented.

rebbeca k.  |  First Impressions 
Clasificación:
4.0

phone access could be better

Dan B.  |  Overall Experience 
Clasificación:
5.0

The sale representative was very knowledgeable she was courtesy out standing service.

kila m.  |  First Impressions 
Clasificación:
3.0

The storage doors are flimsy and its overpriced. I was also told I would get $35 off my one time late fee if I set up autopay. This never happened. I was told it would be refunded when I moved out.

Micha K.  |  Overall Experience 
Clasificación:
5.0

Friendly, knowledgeable, took care of everything in a timely manor.

Kenneth W.  |  First Impressions 
Clasificación:
5.0

Damien was very helpful and attentive! He was able to unlock our storage unit right away so we could start unloading our car full of boxes. Unit was VERY clean, high recommend! Thanks Damien!

Sara W.  |  First Impressions 
Clasificación:
5.0

Professional, knowledgeable, friendly, fast and helpful!

Carole J.  |  First Impressions 
Clasificación:
4.0

Was a great experience.

paula c.  |  Overall Experience 
Clasificación:
5.0

Everytime I visit this store I am always satisfied with the professionalism of the staff and management.. Thank you David

David F.  |  Overall Experience 
Clasificación:
1.0

Unprofessional service. Waited an hour and half for the key to be removed for my storage unit. Movers were delayed and I was fined

baneen a.  |  First Impressions 
Clasificación:
5.0

Great , clean and climate controlled.

STEVE M.  |  Overall Experience 
Clasificación:
5.0

Everything was good, Lisa was a very big help. The only thing is the parking space is tough to get into and I'm concerned if someone moves in next to me. I may be looking for another space.

Dan B.  |  First Impressions 
Clasificación:
2.0

First nothing in my paperwork or confirmation stated that I needed to go to another location to get my access information then I get back to my storage already having a lock and unable to find help

TIFFANY W.  |  First Impressions 
Clasificación:
5.0

Gracias

Alexia J.  |  First Impressions 
Clasificación:
5.0

Outstanding service and friendly staff who are professional and vary knowledgeable....The owner and his team have a great quality about them. Thank you for a great experience. David

David F.  |  First Impressions 
Clasificación:
5.0

I WOULD REUSE THEM AGAIN☺

GRACE G.  |  Overall Experience 
Clasificación:
3.0

Na

Matthew C.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable and helpful reps. I felt confident with the great customer service. Beautiful facility.

William C L.  |  Overall Experience 
Clasificación:
4.0

Excellent service. Everyone I came in contact with was polite and professional.

Dwayne W.  |  First Impressions 
Clasificación:
3.0

We had some problems with the reservation in the beginning but Damien from the Glendale, Arizona location went above and beyond to fix our issues and left a very good impression on us.

MILES H.  |  First Impressions 
Clasificación:
5.0

Clean and secure unit. Beautiful state-of-the -art complex. Courteous and helpful staff at the U-Haul office. Very happy! Thx. William C. Levenson

William C L.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful.

Teresa S.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service.

David F.  |  First Impressions 
Clasificación:
5.0

Damien was amazing. His service is amazing. Both The 51st & Northern and 51st & Glendale locations are great.

Alexia V.  |  First Impressions 
Clasificación:
5.0

Customer service is great and helpful!

Heidi S.  |  First Impressions 
Clasificación:
5.0

The customer service was excellent.

David C.  |  First Impressions 
Clasificación:
5.0

I went to the 51st ave and glendale location..great experience .the staff had been very helpful and accommodating one person that really stood out was Damien but overall Thank You to the whole staff.

elaine e.  |  First Impressions 
Clasificación:
5.0

our truck came our stuff is in storage unit,Adam was great and helpful and professional,he was friendly and very kool!! Thank you Adam Marisa & John

Marisa M.  |  First Impressions 
Clasificación:
5.0

The U-Haul staff was amazing however when I received my email confirmation for my reservation it did not tell me to go to the Glendale address they had me go to the northern. Please correct this

Alexia J.  |  First Impressions 
Clasificación:
5.0

Exlent service its nice to deal with one who knows the. Service makes all the difference in the customer relations. The one who helped me was fast and answerallquestios. Above and beyond exceptional

Eileen Stacy H.  |  First Impressions 
Clasificación:
4.0

Transaction was very smooth

Kenneth P.  |  First Impressions 
Clasificación:
5.0

Thank you I will come back to rent a storage in the future

ISABEL F.  |  Overall Experience 
Clasificación:
5.0

Was very helpful.

edna w.  |  Overall Experience 
Clasificación:
5.0

It was a little bumpy at first with the change over of ownership but overall it was a really good experience. I would use UHAUL again and would recommend them to others. Gracias

STEVEN D.  |  Overall Experience 
Clasificación:
5.0

Great

TYLER B.  |  Overall Experience 
Clasificación:
5.0

Damien, Crystal and all of the staff at this location are 5 stars! The prompt service and attention to detail concerning my needs for my move was simply perfect! Great team...great service!!

Regina W. | Reservación
Clasificación:
5.0

Thank you so much for all your help!

Barbara G. | Reservación
Clasificación:
5.0

Friendly staff, went above and beyond to help me get situated.

richard G. | Reservación
Clasificación:
4.0

No comment. We never used the unit. I got something a lot closer and covered.

William K.  |  Overall Experience 
Clasificación:
5.0

Very friendly and most of all very convenient service!

MARGARITA B.  |  Overall Experience 
Clasificación:
2.0

So fricking bad!!! Good lord! I havd NOTHING but issues with uhaul!!! Not worth it, not worth all the issues, save yourself the time and energy, DO NOT USE UHAUL!!!!

VICTORIA D.  |  Overall Experience 
Clasificación:
5.0

Gracias.

MARCY B.  |  Overall Experience 
Clasificación:
2.0

Very good place , thank you

MARIO A.  |  Overall Experience 
Clasificación:
4.0

Excellent service

ARTHUR M.  |  Overall Experience 
Clasificación:
5.0

I am very pleased with the service you provide

linda z. | Reservación
Clasificación:
5.0

I was treated with the highest caliber of customer service Thanks again!

Eduardo C. | Reservación
Clasificación:
5.0

Facility was well maintained - both interior and exterior. Carts are available at multiple entrances to help move items.

ANN B.  |  Overall Experience 
Clasificación:
1.0

I refuse to do business with U-haul. DO NOT CONTACT ME. DO NOT CALL ME. DO NOT EMAIL ME. Any charges by U-Haul will be disputed and my attorney will contact management to persue legal repercussion.

DANI K.  |  Overall Experience 
Clasificación:
5.0

Great

ELAINE MARIE S.  |  Overall Experience 
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