Customer Reviews for U-Haul Moving & Storage at 51st Ave and Northern

472 reviews

4950 W Northern Ave   Glendale, AZ 85301

(623) 209-7376

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(623) 209-7376

4950 W Northern Ave
Glendale, AZ 85301

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ever N  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLIETHA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gabino d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jingyu W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja H  |  First Impressions 
Rating:
4.0

The only thing I had a problem with is when you call to a U-Haul

Judy C  |  Overall Experience 
Rating:
4.0

Everything about the unit was great, but the customer service and the attempt to contact someone in the office was always a hassle. I would’ve stayed longer at the unit had I been contacted back in the ways I was promised.

Francine M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayme T  |  Overall Experience 
Rating:
3.0

Not enough help or communication about how to obtain storage unit without an office or personnel on sight

CHRISTINE L  |  First Impressions 
Rating:
1.0

Immediate refund. I never gained access to storage because the employee assigned to unlock it never arrived. I couldn’t get a hold of the other location. Phone doesn’t ring, just goes straight to ai, where talking to a human isn’t an option. Messaged customer service via app. After initial contact Jessica never followed up. Had I not reloaded my truck and left, I’d still be waiting for you guys.

CLAYTON C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theordore H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard C  |  Overall Experience 
Rating:
5.0

Adam was awesome. I really appreciate all his help, and hard work. The other manager really disappointed me, he didn’t return my calls or emails.

AMANDA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard V  |  Overall Experience 
Rating:
3.0

This facility doesnt have staff on property, giving someone opportunity to go in nd ransack thro our stuff nd many things were stolen! Not happy at all about that! Things taken that can not be replaced!

margaret V  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GRISELDA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R  |  Overall Experience 
Rating:
5.0

The stuff was very kind and more than helpful.

MICHAEL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON J  |  Overall Experience 
Rating:
5.0

I didn't have to be concerned about a break-in. It was very secure and I was always treated with respect and like a person. Thank you very much for a good experience with UHaul!

Charlene S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

renee j  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PEARL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arden b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily M  |  First Impressions 
Rating:
5.0

Jerry R was very helpful and pleasant to work with. He was patient with us as we made decisions about our needs.

Taylor M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C  |  Overall Experience 
Rating:
5.0

None

FRANCISCO O  |  Overall Experience 
Rating:
4.0

The only thing I had an issue with is my lock wasn’t cut off when I came to my unit

Shanette W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carla P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA C  |  Overall Experience 
Rating:
5.0

You’re amazing and well protected of our goods so I am very pleased with your service thank for all you do (storage transportation and utilities) for our community

RAISA C  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

HEIDI D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trajasondra B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trajasondra B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE S  |  Overall Experience 
Rating:
3.0

I was not made aware that the hours had changed. It is not posted anywhere

LAURA Y  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen P  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SCOTT K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jewelana P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

myra h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta S  |  First Impressions 
Rating:
5.0

U-Haul is one of my favorite businesses to use, for storage or rentals. The climate controlled facility was perfect for my needs and the price was great for what I got.

Gunner B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherry A  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous

DENNIS C  |  First Impressions 
Rating:
5.0

Just the 7 to 7 thing. Would prefer 8 or 9pm but that's okay. It wasn't too inconvenient, just gotta prep accordingly. Really easy to get in and out!

Adrian S  |  Overall Experience 
Rating:
3.0

I got and paid for the unit at one location but had to go to a different location a mile away for the storage itself. I also wasn’t happy with the 30 dollar one day late fee. Overall I was pleased with the staff and availability hours.

BENJAMIN A  |  Overall Experience 
Rating:
5.0

The young men working at this location were friendly and knowledgeable. The facility is extremely clean and well maintained both inside and outside. The courtesy carts are appreciated. It was inconvenient that the app only gave the storage location with no mention that the contract and such would need to be signed at a different location, but that's not the young men's fault.

Jessica F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shereal E  |  Overall Experience 
Rating:
1.0

My furniture was stained, they always stated you were late on monthly rent and charge you various charges. I will never never use them again. You could never speak to someone at the location.

CAROL E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLEN C  |  First Impressions 
Rating:
5.0

Would come to this U-Haul facility and work for free 2 days out the week just like home

doris h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vikki F  |  Overall Experience 
Rating:
5.0

When I reserved my 10×10 I was good. GPS took me to the wrong place to enter storage facility. Got there at 7:20. Truck was due back at 9. Talked to customer service and they said the only way I could unload my thing was to get a 10×20 unit with mobile check in. So I did it for 80 more than the original. Got into facility and the unit had a lock on it. Could not unload. Had to pay an additional 69 dollar to keep the truck till morning when I could unload. So in all I had to pay 150 dollars more for nothin. I should have just waited. Called the customer service back and they did not try to help at all. I personally feel I should be reimbursed the 150. All would have been fine if the lock want on the unit as it should have been Iike I was told/read. But I had no choice but to keep the unit and the truck and pay. Not a good experience at all

Damon R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUDE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alva T  |  Overall Experience 
Rating:
3.0

Was NOT HAPPY with the fact that the last top 3ft or so of unit were OPEN bars! With enough space between to allow others to reach in and steal things, which is what happened. I have several items missing

Elyse M  |  Overall Experience 
Rating:
5.0

This facility is beautiful maintained! Very clean and brightly lit. I feel very safe accessing my unit. Easy access and exit.

Melody N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charisse N  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RHONDA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charisse N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer A  |  Overall Experience 
Rating:
1.0

You continued to raise the rent, once without notice. Not sure why the rent was increased as the facility is not being taken care of. There was trash though out the place & someone dumped their items on the outside of the storage & no one cleaned it up. I was wondering why they he price increased if you are not doing the regular maintenance on the site.

DAMIEN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wade D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jami G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawnine h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CECELIA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amelia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise W  |  Overall Experience 
Rating:
5.0

I had issues with the times that I was allowed to get in. Its very misleading when it says 24/7 . service. But overall the guys that helped me out when I was late were great. The one guy on 51st and Glendale with the goat tee always a great help and I think him for all his support through my hard times.

Debra A  |  Overall Experience 
Rating:
5.0

They were super helpful and accommodating, one tip I learned is if you rent other equipment it is stored inside the gas station they no longer leave the hand truck in the trucks anymore like I haul used to not a big deal just something to note. Everything was super easy the entire process and clean and helpful!!

SHAUNNA R  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Paul W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES B  |  First Impressions 
Rating:
1.0

My unit was broken into by “third party “ as stated by Repwest. Despite paying for insurance monthly nothing was covered or compensated. I can’t refer Uhaul storage as my belongings were not secure they were stolen and I was not compensated. Very disappointed with Repwest and the surveillance system at the storage. I was not given proper notice until I went to vacate the unit in January 2023. The break in took place in September 2022. Items can’t be replaced and these items were from an estate of a loved one who passed away. Thinking about this ordeal is sickening and sad. Over $2000 paid to uhaul and my property was not in safe keeping.

Trisha E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irvin P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E  |  Overall Experience 
Rating:
5.0

The staff when I got my unit was very helpful and knowledgeable. It was awesome of them to help me

MICHELE R  |  First Impressions 
Rating:
5.0

None, ratings are self explanatory

Quiana R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DUSTIN E  |  First Impressions 
Rating:
5.0

I appreciate you guys and you have a good staff of people on 51 st ave and Glendale. I will definitely be back soon

CRISTAL S  |  Overall Experience 
Rating:
4.0

My only concern is I did not receive a lock for the unit at the time of payment.

BEVERLY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa C  |  Overall Experience 
Rating:
5.0

Thank you. Very responsive & Awesome management.

Taneisa B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nyesha N  |  Overall Experience 
Rating:
5.0

I said no to the facility office hours because they were never open. Had to go to 51ave and Glendale to a different U-Haul office and there the employees were helpful

RALPH E  |  Overall Experience 
Rating:
5.0

I only left causes I just moved into my new home

Clifford N  |  Overall Experience 
Rating:
5.0

If I ever need service again you will be my first choice and my only choice! The staff is wonderful no matter which location I go to I always get done when I need to get done with her help when I have questions they can answer right away they are very knowledgeable and it was very awesome being your customer and I might be again the future who knows thank you very much you have a customer for life and I’ll talk to you later..!

lorence f  |  Overall Experience 
Rating:
4.0

I reserved a 10x20 unit and used a previous Uhaul reservation to get a month free. When I showed up to pay I was told they couldn't honor the free month and was not given a straight answer. I was told I could get a 10x15 though. I went with it but was very frustrated that what I reserved online. I hope all my stuff fits in the smaller one

Mitchell C  |  First Impressions 
Rating:
5.0

Customer service representative was very knowledgeable and expedient in getting us set up.

SONDRA D  |  First Impressions 
Rating:
5.0

The location at 51st Ave and Glendale has been the best at taking care of all of my rental needs. Adam is usually there to greet you and assist in anything you need. He is great at multitasking and making the customer feel welcomed and appreciated. Thank you Uhaul for the easygoing service.

Jennifer W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Constantin A  |  Overall Experience 
Rating:
4.0

Our move in has been delayed due to injury sustained

PAUL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy R  |  Overall Experience 
Rating:
3.0

The staff at the facility down the street were fine, but the amount of people living out of their units, and the two early on price hikes were alarming.

Adam F  |  Overall Experience 
Rating:
5.0

Great facility

Wayne O  |  Overall Experience 
Rating:
4.0

Had a zip tie on unit when I moved in, had to go after work so place was closed. It was hard to get that off but other then that everything was great.

Delores S  |  Online Move In 
Rating:
4.0

Selected this location as it was (and still is) listed as 24-hr access, which is nowhere near correct. :( Please get that changed to reflect accurate access hours. Other than that, nice, helpful staff, clean unit. No issues.

Kate M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julissa Q  |  First Impressions 
Rating:
3.0

There where certain requirements of the such as taking a picture when we were finished removing our items that was not explained before hand but, at least the employee didn't make me go back to the other facility to take a picture

Sheri B  |  Overall Experience 
Rating:
3.0

Storage spaces are away from office. Office staff were nice and friendly. They called to have unit opened. No one opened the unit and no one in the office at storage area to assist.

Robert P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonnie W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

starlean m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Porshae H  |  Overall Experience 
Rating:
5.0

Everyone that I worked with in regard to my storage unit was very helpful. I had to go from a smaller unit to a bigger unit because I had too much stuff. I was able to make a simple phone call and have that adjusted.

TEMINA S  |  Overall Experience 
Rating:
1.0

The storage staff is not helpful or friendly at all. In addition they gave me a free month then later charged me and a late charge. I showed them my receipt from them in hopes they would fix it. They said they can’t give money back after it’s been paid. The GM never returned any calls or emails.

JESSICA H  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

FERNANDO C  |  First Impressions 
Rating:
3.0

Jerry was cool. Creepy tall dude at the office kept staring the whole time, kinda weird vibe

Caity M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John A  |  Overall Experience 
Rating:
2.0

Sad

Akia H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beven G  |  Overall Experience 
Rating:
4.0

Was supposed to get my first month storage free. But that didn’t. Not to happy about that

Brian B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wayne O  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry A  |  Overall Experience 
Rating:
5.0

Thank you for all the help! I've already recommended you to a family member.

Tim C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori W  |  Overall Experience 
Rating:
5.0

Had a storage unit for a few years and never had a problem. Staff was always friendly and helpful.

Nestor A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon S  |  Overall Experience 
Rating:
2.0

I've been trying to get ahold of someone for 3days about obtaining extended access to my storage the internet says 24 hours which is the only reason I chose it but that was not true access ends at 7pm I get off at 6-630 and commute 30min home I can't move in and need extended access but cat get ahold of anyone I have all my belongings in the truck rental I'm now three days late on and nowhere to move it into

David M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Savannah N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY F  |  Overall Experience 
Rating:
5.0

Good

Juan G  |  First Impressions 
Rating:
5.0

The place was always secure and clean.

Shaudonna B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karon B  |  Overall Experience 
Rating:
2.0

The hours are very inconvenient! Says 24 hour access to your storage but that was not true! I could not access my storage past 5:00 PM which was not convenient at all because you work average job and get off at 4 PM you only have an hour to get to your storage before the whole lot is close. Over paid on a small unit that I could never access after 5 o’clock.

SAMANTHA S  |  Overall Experience 
Rating:
2.0

So for starters, when I started this reservation I also purchased a 10" box truck. Online it showed that I qualified for a free month on my storage unit that I purchased I believe the exact same day. Well I never got that free month because they chose not to honor it for whatever reason. Next I ran into an issue because of the stupid lock I purchased from inside their store was defective! I ended up going 2 months without any access to my belongings inside. When I contacted them to find out what could be done I was told I had to pay out of pocket for a locksmith and that was the only option. I should not have been responsible for a locksmith which cost over 200$ when it was not my fault nor neglegence. The lock I purchased from them was defective and because it was defective my key ended up breaking off into it. I would never rent anything from this location again. I've always used U-Haul for my moving needs but after the experience with this location, I'm reconsidering altogether.

Crystal E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin W  |  First Impressions 
Rating:
1.0

No management on site, only on call. When we went to check in to our unit the exterior doors didn't open, another customer had to show us the "trick" of pulling a broken handle backwards to get in. One of our cards for gate access wouldn't work either. We noticed a prostitute using a unit for her "business" - she may even live in a unit. Two drug deals in the parking lot in daytime, can only imagine what night looks like. We cancelled our contract within 24 hours after witnessing all of this. Representative at rental office on Glendale and 51st was wonderful and great customer service from Tomicca, but we would not recommend this area.

Valerie S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE W  |  Overall Experience 
Rating:
1.0

It was nearly impossible to ever get ahold of the office staff that was for my storage unit. I could usually only speak with people at the call center. I requested call backs and responded to emails from the office but never heard back from them. I would not recommend U-Haul and especially this location to anyone.

Sabrina P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria W  |  First Impressions 
Rating:
3.0

The restroom was dirty. No toilet paper and the plunger was broken so when toilet was overflowing I could do anything about it. I pressed the intercom button to inform someone but after several minutes no answer

JESSICA H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Quanisha G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

zack p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gordon H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sommer M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlon B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christin A  |  Overall Experience 
Rating:
2.0

I was told to put the gas in back at what it was and i put gas in and then you charged me 19 for gas fee without telling me. Not cool. You lied and scammed me.

UNITY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAUREN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve D  |  Overall Experience 
Rating:
5.0

I’ve been a customer on and off for years and I don’t go anywhere else but you go for my moving needs or storage!

lorence f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT M  |  Overall Experience 
Rating:
5.0

easy and professional

Moises D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

darrell j  |  Overall Experience 
Rating:
3.0

Was first booked a storage unit and given a link to self check in so I thought it'd be an easy day, we get to our location, link doesn't work, office is closed so we come back the next day and try to talk to front desk lady, she can't find our reservation, then tells us we can't move in due to construction and then tells us we have to wait til 5 and can't at least check us in so we can come back later and move in. I call Customer Service and the clerk is helpful and helps us find another unit, front desk at the new unit is helpful, but this ended up delaying us a full day on our travel plans. We still had to travel back to Cali for some stuff we had to do and this experience set us back on our timeline.

LAURA V  |  First Impressions 
Rating:
2.0

Advertise online that it's 24 hr access to my unit and that is not the case. I only have access to 7pm which is during work hours. Can it be until 10pm at least

Christopher M  |  First Impressions 
Rating:
5.0

Staff was amazing, and helped me get everything I need. Facility is clean, easy to access, and move in was easy overall! Will continue to use this in the future

Alyssa C  |  First Impressions 
Rating:
1.0

Adam was tired and cranky when we came in and made it known to us when we asked him how he was doing he responded “I’m breathing.” He gave our initial reservation away to another customer which caused us to have to go up in unit and in our budget of what we could pay. He did not honor the first month free when using a uhaul truck until I started to call corporate office to report it. My husband use to work for uhaul and told him “this isn’t how you do things” and informed him that he is not giving the store a good face to the name.

john D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M  |  Overall Experience 
Rating:
4.0

Office staff at Glendale Ave is friendly and super helpful!

Kate M  |  Overall Experience 
Rating:
1.0

The young gentleman who helped me in the store was extremely busy. Since he was the only one who was working. I couldn't get a hold of anyone who worked at this location on the phone. After sending an email it took 2 days to hear back from the manager get my storage situation taken care of. Reason why I didn't go inside the store was because I was out of town getting ready for my move to Arizona from California. I personally wouldn't work with a company that I couldn't get a hold of directly. Answer to #4 was base on the poor guy working alone with lots of customers who were patiently waiting to be helped. But if it was regarding anything else I would give it 0

Lisa M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W  |  Overall Experience 
Rating:
5.0

First time using a storage unit. Exceeded all my expectations.

Pedro C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENT L  |  Overall Experience 
Rating:
2.0

It feels like the company went out of their way to make this a horrible experience, even after opening a case with a promise to have someone reach out to me I have not heard a word. I C am mot going to waste anymore if my time reiterating what all of the issues are since it goes into a black hole and nobody will do anything about it

Shawna H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laken D  |  First Impressions 
Rating:
3.0

It advertises 24 hour access but when I get there, it’s only 7am - 7pm! What???! That’s my work day! How am I to access anything? If you need to close at night then that’s what needs to be advertised. And it should be 6 am to midnight or something more user friendly.

Rachelle R  |  Overall Experience 
Rating:
1.0

When I signed the paperwork I choose this storage facility because it said that it was 24/7 access. My husband and I work during the day and come at night to work on his job related inquiries and my hobbies. I would not have gone through this storage facility being that it is further from my home then others, if it was not 24-7 access. The manager Enrique told us that be had to be out by 7pm one night, I told him that the paperwork that I electronically signed and the website said 24-7 access. He said that the website was wrong. I don't see how uhaul would do false advertising. I feel like we should contact our lawyer about this issue if we are not able to have the 24-7 access issue resolved.

Averil B  |  Online Move In 
Rating:
1.0

A complete waste of my time... Too small for my particular usage. Rented in conjunction with a trailer rental... I'm moving cross country, not cleaning out my junk drawer! Never a mention or question of my needs (in sales terms: UPSELL?). Associate couldn't care less about me as a customer...

William R  |  Overall Experience 
Rating:
4.0

The only issue is we were given a unit and no lock!! We almost got locked in at the storage unit because once we unloaded we had to go back to the office location to get a lock with only minutes to spare!! We selected this location because the website states it has 24 hr access which is untrue it's only until 7pm!! That's a VERY big difference. :( Unit was clean and also the complex.

Kate M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Letty V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie P  |  Overall Experience 
Rating:
2.0

There was human feces right by the door where I entered to get to my storage unit

Shawna H  |  First Impressions 
Rating:
3.0

Had rented a truck and the girl new I was gonna go rent the storage unit and a different location but didn't tell me that's we're I had to rent the unit from so I had a truck but couldn't put my stuff til the next day cause all of a sudden her computer system went down so had to wait to the next daysmh

Selena J  |  First Impressions 
Rating:
3.0

The hours on the Internet and access gate All say 24 hours Which is not true we found that out the hard way with a truck loaded and a trailer to find out you didn’t open till nine pretty disappointment

Kristy A  |  Overall Experience 
Rating:
2.0

Very difficult to close out our storage units and the staff was of no help making it easier. We tried to close out but they wanted proof we moved our stuff out which the unit and office was at two different locations so it was very bothersome and they had there locks on it because we were late by a week so we couldn't access the units to show proof. They went after us with late fees and a fine and are currently trying to auction off our empty units. There system is very messed up and i hope this helps someone with avoiding this location and try and find a place that has the storage at the same site of the office

Michael S  |  Overall Experience 
Rating:
3.0

Upon entering you have people with reservations and those without, there is no expedite of service for those clients. People that scheduled in advance had to wait and scheduled in advance was to only hold the vehicle evidently as it seems the ones with reservations would have priority of some sort or separate line as the line was out the door. Also with having two locations, there is no access to someone to address issues. I called and got the call center. When I arrived at the storage there was a lock on the unit. I had to get back in 20ft truck and drive back down using my gas due to all calls routing to call center. It was frustrating because of the limited hours and it wasted time.. Hours for weekend move are too tight for a self storage facility. The counter people were ok, nothing that was above and beyond just doing there job. I did an apology for the long wait. I also thought I would have 24/7 access, but that isn't the case. It is the reason I selected uhaul.

Lita A  |  First Impressions 
Rating:
4.0

No office at that location... And the woman that did help me...at the other location... Was not friendly or welcoming. More of a...I here to do a job... I've done it...NEXT... Not very pleasant... especially when you already have to go to seperate locations for both.

Emily M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

William R  |  First Impressions 
Rating:
4.0

Open 24 hours for some... need 24 hour access for every paying customer.

Don N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert S  |  First Impressions 
Rating:
4.0

Having to ge to a separate location for registration... office purposes... Was very inconvenient. Especially when you are extremely exhausted... pressed for time... Paying movers... Depending on others for help...etc... It is VERY... INCONVENIENT...!!!

Emily M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S  |  First Impressions 
Rating:
2.0

I would of liked to be given heads up about the access hours being limited. It created an inconvenience because the online advertisement stated it was 24/7 access. We are moving out of state therefore we were looking for a storage unit with access anytime and day. If I was given that important piece of information I would of looked at a different company. I was informed at check in which was too late to even look for another company. I will never booked with uhal again.

Anielad A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra L  |  First Impressions 
Rating:
1.0

The manager was very rude I paid my $100 to get my stuff out of storage and she refused to give me my stuff I wouldn't refer no one to that store bad experience so U-Haul kept my stuff

Ray G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline T  |  Overall Experience 
Rating:
2.0

Had to get i. Touch with staff had to go on glendale and 51st to get staff help . Over all everything was clean . I DID NOT APPRECIATE THEM SENDING ME EMAILS SAYING THEY AUCTIONED OFF MY PROPERTY 10/2020 THEN I CALLED SEE IF I CAN BUT MY PROPERTY THE GIRL SAID WAS AUCTIONES AT 8AM . THEN I WAS PUT THREW TRAUMA MY BABY PICTURES AND TROPHIES GONE AND 10 /2021 GOT CALL SAYING I CANT. BY MY PROPERTY WAS NEVER SOLD . A WHOLE YEAR LATER I ASKED WHY NO ONE EVER CALL TO NOW . I HAD TO GO THREW COVID 19 DEPRESSING AND NOW LOSSING MY PROPERTY THAT I WAS TOLD BY UHAUL WAS AUCTIONED.

kila m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronita S  |  First Impressions 
Rating:
1.0

The staff is rude. The office is at a separate location which is really inconvenient. I will never use U-Haul again nor will I ever recommend them to anyone else.

Anthony S  |  Overall Experience 
Rating:
3.0

When I emptyed the unit I could not show pictures because they were closed before 7pm Due to gas leak

dolly l  |  Overall Experience 
Rating:
5.0

Very helpful and professional.

Douglas N  |  Overall Experience 
Rating:
2.0

I tried for 3 weeks to cancel my unit with nobody answering the phone or letting me know what to do, which made me get charged for an extra month. One person did answer and they said it was canceled before I got a bill saying I was in pre collection. Terrible communication.

Dale W  |  Overall Experience 
Rating:
5.0

Awesome service thank you.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colette W  |  Overall Experience 
Rating:
3.0

The first time I went in to buy a lock the employees were nice. The second time I went in to pay my reservation the young lady did not seem very friendly at all. She seemed irritated. The 3rd time I went in the employees were very friendly and happy to assist me.

Cindy N  |  First Impressions