El cliente no dejó un comentario.
Andre C.Customer Reviews for U-Haul Moving & Storage at 50th St
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Mouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That's unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.
Adam B. | Overall ExperienceThanks for the sliding doors.see you next month.
Shaun S. | First ImpressionsI came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.
Wanda L. | First ImpressionsLatch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.
kerry B. | Overall ExperienceI made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn't acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.
Emmanuel A. | First ImpressionsThere was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.
Rob P. | Online Move InI found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don't like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere
Barbara T. | Overall ExperienceI would rather tell someone on the phone my comments 5875663005
brad r. | Overall ExperienceProfessionals in every way!
Anthony H. | First ImpressionsA special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.
Pauline A. | Overall ExperienceWhen it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.
bob B. | Overall ExperienceNice friendly staff, made it easy to deal with the stress of moving
Nicole C. | First ImpressionsStaff very accommodating and generous putting de-icer down around entry to building and personal storage unit.
lorranie c. | Overall ExperienceWe were very disappointed that we could not purchase contents insurance from your company. We have moved out of the country and therefore do not have home owners insurance. We had to terminate our contract and move our things to a different company. It took us two days of driving from Olds to Edmonton and back to get everything done. This is not the first mix up we have had with U-Haul and we are reluctant to even rent a truck again.
Sharon T. | Overall ExperienceOne of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!
Melissa S. | Overall ExperienceFacility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.
Avalon J. | Overall ExperienceThe door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.
Bangu N. | Overall ExperienceAmazing staff Only problem Unit has moisture issues my couches have rust stains on them a Otherwise all.else was ok
Michele G. | First ImpressionsThe only thing I don't like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.
Barbara T. | First ImpressionsGreat Customer service, staff always willing to help, no issues.
Jasmine M. | Overall ExperienceHad to wait in line over well over an hour in the middle of the day. One employee helping people. Another employee helping just one customer the entire time. And a third employee on an extended break finally returned to help customers over an hour into the wait.
John H. | Overall ExperienceAmazing staff
michele g. | First ImpressionsTERRIBLE SERVICE. wouldn't recommend or want to use this service myself ever again. All personnel from the in-store staff to customer service seem very incompetent at their job. Some of the most clueless people I've ever talk to. First they send me a notification that I had checked out of my storage unit when I wasn't even in town and still had 2 more weeks left. I called them several times but no response, eventually I had to drive 3hrs back to town to make sure all my belongings were still there. When I got there they told me my locker was broken into and was empty so they replaced the lock on it. They went looking for the keys but 20mins later couldn't find them. The staff I was dealing with didn't look very intelligent so I lost confidence in them and took it upon myself to walk to the locker and have a look myself, sure enough my key worked and all my belongings were still there. Then 2 weeks later I was moving my stuff out and had made a reservation for a truck a month ahead of time, the day before my truck rental I received a call and I was told the truck I had made the reservation for wasn't available and I'll need to drive 60km out of town to pick one up. I didn't have a choice so I went to pick up the truck, but when I went to return the truck to the location I had picked online, I found out that they had also changed the drop off location to a place 40km away from the location I had reserved online. Called customer service several times to resolve this issue and every time I called I came across someone with their age higher than their IQ. Eventually I realized it was a losing battle, you can't reason with those that aren't equipped for it.
Hassan T. | Overall ExperienceUnit was not the size I wanted to rent. Staff would not believe me even with pictures of tape measure showing size. A total waste of my time. Long line up to rent unit. Second line up to ask questions about the size. Then wait to cancel. Not impressed.
JOHN T. | Overall ExperienceThe facility inside and out is very dirty, very long lineups on the phone and in person to speak to customer service.
annette h. | Overall ExperienceFriendly staff that know their stuff!! I’d recommend them to anyone moving and needing storage.
Denise P. | Overall ExperienceThe area in front of our locker was often blocked by cars or rental equipment, making it difficult to move in and out. Otherwise, the facility was excellent.
dale H. | Overall ExperienceOne of the worst services out there that shouldn't be allowed to exist. I was told I had moved out when all my belongings were still at the unit. I was out of town at the moment. When I found out I had supposedly checked out I called the office but nobody picked up the phone for 6 straight calls. Then I made the trip down there and went to see it in person, there they told me my locker was empty and I had checked out. They couldn't find my info in the system. They didn't seem very smart or sure about anything in life, so I walked up to the locker myself and had a look inside and everything was still there intact.
Hassan T. | Overall ExperienceThank-you to your employees with their "down to earth" attitudes that were friendly and practical. You deserve to be highlighted!!
Tanya C. | Overall ExperienceThere was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.
Claudia L. | First ImpressionsKeep up good work. Friendly team
Mugisha H. | First Impressionsthank you U-Haul for keeping my belongings save, if i need storage in the future you guys will be my first call! have a good one!
Brian C. | Overall ExperienceSpent 90 min to rent a space ,after was rented i go back and forward several, times and the distance was considerable, because the access code was not working ,when finally was working the storage room had someone lock on , I was told (in very bad way ) to wait until The lady will be available to come with me and fix the problem . The waiting line was long till the door (around 7-8 people ) so i have to cancel after almost 2 hours spent there.
Julius P. | Overall ExperienceProblem after problem. Nothing ever goes smoothly, tones of inconveniencies, never a positive interaction.
chandelle r. | Overall ExperienceI lost half of my belongs while transferring to a smaller unit. Upon asking one of the attendants to hold my stuff until the next day so I could get more helpers, to my shock and disappointment found that instead of helping me my stuff had been taken to an auction. I lost all of my camping gear and much more. Your company is greedy and only serves there own needs which is to make more money. I am very disappointed with your organization. No matter how big your company grows with our trust and good gusty service you will lose more than win.
VIRGINIA R. | Overall ExperienceMice poop all over my stuff I’m happy I didn’t bring any mice home next time bring my own mice traps
Cindy J. | Overall ExperienceThe sliding doors are never unlocked. So had to move everything through the man door. It was very frustrating.
Chantel S. | Overall ExperienceNic was amazing to deal with and made the process to easy. As someone new to Edmonton, it was really awesome to have my first interaction be positive and professional. Thanks again Nic for your help. The next time I need a uHaul I will be going to the 50th street location and asking for Nic personally. Cheers and thanks again.
Dustin J. | Overall ExperienceWasted time on the phone multiple times. Long waits and then couldn't get clear and helpful information. Unit was not ready and lock was not provided
Micah E. | Online Move InThe people were very helpful and knowledgeable. Good people. I will go back.
Allan R. | Overall ExperienceI waited on the phone an hour and cancelled my locker back on March 30th, then I received an email 2 days ago saying that another storage payment was due. Had to once again call in and wait on hold for another hour just to cancel the 2nd time. Terrible service, would not use again.
Michael G. | Overall ExperienceThe staff was Very helpful and Very informative. They went beyond their job scope. Very Very pleased with this location. But as for the one in high prairie they fail. Thank you to the staff at the 50st location.
Allan R. | First ImpressionsI was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..
SAMANTHA D. | Overall Experience1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away
grant c. | Overall ExperienceYour system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.
Dean L. | Overall ExperienceI moved out of my unit many months ago and you've still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I'll never use you guys again.
Dustin K. | Overall ExperienceEveryone I spoke to was kind and went above and beyond. ¡Gracias!
Elizabeth T. | First ImpressionsGood job!
Jacqueline A. | First ImpressionsExcellent staff, friendly, and helpful service. All round great experience
Chris R. | First ImpressionsExcessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.
Abby F. | Overall Experienceexcellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.
bill r. | Overall ExperienceWhen matters did not go as planned The staff always retified the situation Farely quickly...
john m. | Overall ExperienceI had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn't have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.
Abby F. | First ImpressionsThe Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)
Jennifer K. | Overall ExperienceStaff are awesome Very accomondating
john m. | First ImpressionsEverthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.
Edward T. | First ImpressionsAlthough I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn't. Otherwise, the staff were excellent, friendly and helpful.
Carla L. | Overall ExperienceWould be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job
Ken B. | Overall ExperienceIn these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.
Ken B. | First ImpressionsThey didn't honour the 167 online price, instead charge $179. with tax its a total of $188. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy
abdalla z. | First Impressions:D
Natasha M. | Overall ExperienceEMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.
NEIL M. | Overall ExperienceVery friendly and informative staff!
jean k. | First ImpressionsMy only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.
robert p. | Overall ExperienceMy belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.
amanda v. | Overall ExperienceExceptional customer service!!!
zamzam a. | Overall ExperienceVery helpful and knowledgeable staff . Convenient location easy in easy out
DWAYNE B. | Overall Experiencebeen there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks
Chantel S. | Overall ExperienceFilthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-
Sara D. | Overall ExperienceIt was overall a great experience.
Diane C. | First ImpressionsUhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole
Sam M. | First Impressions.
James L. | Overall ExperienceMouse problems still Unless customers service Save your money don’t use them for anything
JASON R. | Overall ExperienceThe people deserve kodos for the great work they did and I would totally use them again.
Carol D. | Overall Experiencetoo few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.
jeanette d. | Overall ExperienceThere was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.
Gail V. | Overall ExperienceGood price and good service
denis p. | First ImpressionsI moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..
jayne s. | Overall ExperienceThe customer service there was very slow and they got paperwork all mixed up
Christina H. | Overall ExperienceThe whole experience went smoothly!
Gail V. | First ImpressionsStaff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.
Corrie G. | Overall Experiencestaff went over and above
Levi E. | Overall ExperienceGreat service
SHEAYA T. | Overall ExperienceThere were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service
Harjit J. | Overall ExperienceI did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.
JACK D. | Overall ExperienceLack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter
carlos p. | Overall ExperienceThe staff was very helpful in regards to ending the lease
MARGARET S. | Overall ExperienceAttendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused
James S. | Overall ExperienceHorrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .
Tasha L. | Overall ExperienceWhen moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t
Chantel S. | Overall ExperienceThe staff is unorganized and rude...
Luul I. | Overall ExperienceEverything went very well with my move thanks to uhaul.
Jeanne H. | First ImpressionsI liked the storage because i was able to access it anytime I wanted
Peter S. | Overall ExperienceThe staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.
Powin L. | Overall ExperienceVery kind and easy to work with appreciated the managers help on more than one occasion.
donna m. | Overall ExperienceN/a
PATRICIA S. | Overall ExperienceHad to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser
Kyle M. | Overall ExperienceThe employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all
Kyle M. | ReservaciónI dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.
Al H. | Overall ExperienceNinguno
Cameron D. | Overall ExperienceEveryone was helpful. The inside unit access hours could be better but had a great experience other then that
Natashia S. | Overall ExperienceFriendly and punctual service.
Keith O. | ReservaciónStaff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.
Holly W. | Overall ExperienceNot only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after
Davola G. | Overall ExperienceI had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage
THERESA F. | Overall ExperienceI rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.
Lorie S. | Overall ExperienceDidn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement
Karen D. | Overall ExperienceSome employees are very good liars and management should investigate and should know who you hiring
barkad a. | Overall ExperienceLynn was super helpful.
Ranulfo V. | Overall ExperienceThey were great
Christine H. | Overall ExperienceWHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.
roger w. | Overall ExperienceI moved my storage because the price went up twice within a year. That made a total of $10 increase.
BONNIE G. | Overall ExperienceGiven false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods
Glenn R. | Overall ExperienceEver since I decided to have uhaul facilitate my moving and storage needs, I've received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.
riley m. | Overall ExperiencePleasent staff. Always helpful and friendly.
Shawn C. | Overall ExperienceWe stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.
PEARLEEN K. | Overall ExperienceI had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong
TOLA A. | Overall ExperienceVery kind helpful people that go above and beyond to help their customers.
ISLA S. | Overall ExperienceVery happy with service.
John K. | Overall Experience