Customer Reviews for U-Haul Moving & Storage at 50th St

Rating:

3.0

I got billed for one way but was a 4 day round trip so I paid way more than needed. Should be about doing the best for your customers instead of looking for ways to milk the customer !

Rating:

5.0

Kip doing the excellency

Rating:

5.0

Outside of trailer was covered in mud. Inside was clean though.

Rating:

4.0

Staff were exceptional!

Rating:

5.0

Fantastic U haul all around! I would recommend this location to friends and family!

Rating:

5.0

Best location for storage

Rating:

5.0

just continue what your doing

Rating:

1.0

Charged me for what was already was there

Rating:

1.0

Dirty, fuel problems like dirty fuel or dirty fuel tank, the shock absorbers need replacement,the air conditioner or fan not working moving all the heat from the engine inside the cabin to the point that I had to drive 900 kilometres with the window partially open ,I did explain all the inconvenience to the attendant I he said; you have to pay now & do the claim after. Horrible was my experience since the beginning ,I did the reservation the day before for the next day 8.30am and the attendant came almost at 10 am & I had to go from Sherwood Park to Edmonton 50 Street to pick up the truck , the unit is primarily millage and not kilometres. Honestly speaking as a mechanic that I'm I think this truck most be out of service. ***I don't like this,I'm never complaining on anything & I don't need anything but this is the truth**" ***Sadly, I will never use this company service again in my life, or my family,or my friends or anyone I know, unprofessional & disrespectful is a beautiful way to describe my experience***

Rating:

1.0

Very rude and very expensive will not ever return

Rating:

4.0

Hi to have enough workers for the time management thanks

Rating:

1.0

Customer service experience was horrible. I had called to extend my time on the rental as I wasn’t going to make it back for the drop off time I had mentioned when I picked up the truck. I called a handful of times as I kept being put on hold and getting hung up on. I mentioned that my experience wasn’t great to the clerk and she still tried to argue the fact that they only ever put me on hold when in fact that was not the truth. I’m not sure what happened to that location in the last few years since I was there last but my experience was horrible. The rental trucks brakes were horrible I pretty much had the brake pedal to the floor trying to stop the truck. Also the truck was pulling to the right constantly. I recommend they do a brake servicing job and a wheel alignment. All I got back from my experience was attitude followed by a $2.50 refund. I am highly disappointed and will not be returning this location as their customer service attitude is careless.

Rating:

5.0

U guys doing great n everything work out so well.

Rating:

5.0

Quality service and amazing stuff

Rating:

4.0

Extreme amounts of mice

Rating:

1.0

They charge extra money and I’m definitely filling complaint about that

Rating:

3.0

It took 45 minutes to get the reserved motorcycle trailer. There was problems with the banking machines. None seemed to be working. No seating for people with painful conditions

Rating:

4.0

Thanks

Rating:

5.0

They were excellent thanks!

Rating:

5.0

Awesome staff, and very friendly. CSR Denim was polite and courteous. Trailer was clean and well maintained. Best U-Haul location I've ever dealt with.

Rating:

5.0

Trailer was quite dirty, however i realize this is a challenge during the spring weather. Service was excellent, prompt and quick.

Rating:

5.0

Everything was smooth easy and efficient! Wonderful experience! Excellent employee's!

Rating:

5.0

Queker rental ever.

Rating:

4.0

Those 2 guys who assist me are very helpful. The only problem here is the custumer service. They are sucks

Rating:

5.0

Very efficient service, everything was good.

Rating:

5.0

Nice people good service, I liked

Rating:

2.0

Booked at a different location, but it was changed to here with no consultation. Had to drive more than double the distance (which incurs extra charges). Van was not ready more than half an hour after my scheduled pick up time so I had to wait. Disappointing experience.

Rating:

1.0

Better trained staff. More compassion moving is a stressful time as it is

Rating:

5.0

Manager went out of her way (my perspective) to close contract.

Rating:

4.0

Well for the next customer, it will just get dirty from the road when the snow is melting. Other than snow and ice in trailer box, it worked out fine for hauling furniture. Covered furniture to keep from getting dirty on road driving. Overall, I was pleased with the moving furniture. Thanks again , hope I can get some savings from U-Haul. But you know everything is about making money. Or you’ll go out of business. Lol , yhanks

Rating:

3.0

For the pickup at least remove the snow from the cargo area or provide cover (after all the company is operating in seasonal area)

Rating:

1.0

Stop with the fuel level scam. Pick up full, return full.

Rating:

5.0

This location really helped me out when the satellite location I had originally booked at was unable to secure my booking.

Rating:

1.0

would like to speak to a manager

Rating:

5.0

Helpful and knowledgeable. Smooth experience with storage and truck rental.

Rating:

5.0

Good 👍

Rating:

5.0

Everyone was friendly to deal with and had no hitch. When we picked up the other vehicle and started to head back home the right rear tire popped. We were I such a hurry because my brother had to get back to go to BC to work and we were already 1 hour past our regular scheduled that I called OK tire roadside to come change the tire. The mechanic noticed that the tire was right for the trailer as the other 3 were concave rims and the tire that popped was a convex rim which brought the tire closer to the trailer and when the weight of the vehicle was added to the trailer rubbed through the tire. The tire was replaced and we put a ratchet strap in between holding the rail touching the tire to keep from doing it again. Returned trailer but wouldn’t reimburse me for the repair knowing that wrong rim on the trailer caused the blowout

Rating:

1.0

Was absolutely terrible service. People at counter could barely explain things to customers. Every single customer in there had some sort of issue 3 out of customers 4 walked out angry. Vehicle was bloody filthy, could not see through side windows or mirrors. Attendant in parking look backed out a cube van ripping off the side view mirror and causing damage to both vehicles. Would not reccomend ever. Definately needs new management unless uhaul is ok with being represented this way. Worst uhaul ever

Rating:

1.0

Terrible experience. Booked a reservation at one location only to find out the person that worked there left early so I called in and the sent me to a completely different location across the city when I got to that location the gave me a truck and when I went out to the truck it was the wrong one so I had to go back inside and restart the whole process again and sign a new contract and easy so much time. I waded 2 hours of my moving day dealing with UHall BS and all they could do was say it happens. Never again!!

Rating:

4.0

The first vehicle I was given , sooner as I hit the yellowhead trail , I noticed the transmission didn't shift correctly so I turned around and took it back and told them they need to check out the transmission but in the end it didn't take long for them to give me a different rental

Rating:

5.0

was able to book vehicle ahead of pickup

Rating:

5.0

One place what I really enjoyed to rent the equipment. Fast service and the most important the stuff was really friendly. Best uhaul place i have been so far. For sure they get my business.

Rating:

5.0

Everything went smooth thanks again.

Rating:

2.0

When we return the vehicle. More customers are not given priority. A scary atmosphere is created that you have used up too much gas, and I was also told that the vehicle you parked is not the same. It was here first. I had the key so I ignored it. But this is not a good attitude with the general customer

Rating:

1.0

U-Haul do not value the lives of your clients. I was almost killed by the 20" Van I was given for a trip from Edmonton to Katy Texas. This truck had a mileage of 122,000 Miles with rusted wheels with an auto-transporter attached to pull a SUV, and the most painful thing was that I told the attendant that this truck could not make the 35 hr road trip. He told me it had just undergone a L2 maintenance and was in top shape. Right from the beginning this truck was struggling, even before it was loaded. It was a horrible journey all through until it broke down right in the middle of the highway at around 7pm. The transmission just gave up while on a speed of about 70MPH, it JUST STOPPED. There were big trucks right behind us and they had to change lane in order not to ram us into the bushes. As it could not drive we were unable to move it totally off the road, and so had to stand by the roadside in the middle of nowhere in the freezing cold temperature trying to call U-Haul. Finally we got an agent on the phone and he was so NOT empathetic, asking us to sit in the van if we were feeling cold. Sit in a van on the high way at around 8pm where there was absolute darkness. He said a roadside assistance truck would be with us within 1 hr, nothing showed up until 2 hrs later. We took turns to watch out for coming trucks in order to warm our hands with the aide door vent. Guess what, after the 2 hrs what came was a small SUV who just came to see if truly the van had broken down. No Tow vehicle, no mechanics, just a plain guy who then called U-Haul to now book a tow vehicle. This was the most ridiculous thing I have ever seen. After that, he just left us the way he met us. U-Haul now said we needed to wait for a tow vehicle with an ETA of 1.5hrs, and this was now around 11.30pm in the middle of no where. Still this agent was so unempathetic. We were so cold we had started shivering and my legs/hands were going num. We finally decided to offload my SUV on the auto transporter and drove to the next town. I was booked what they called a hotel, it was the most horrible accommodation I have ever seen. The bed linens were stained, the towels were dirty and the room was smelling of cigarette, despite being a non smoking room. The washroom had stains all over and the shower was like a tap. I slept on the chair and did not take a shower to let you know how bad it was. I have the pictures and video and this would be going on social media soon, tagged U-Haul provided accommodation after van broke down. By the next morning, when I called U-Haul I was informed by van was yet to be towed from the highway. I did not leave Amarillo until about 3pm. My whole plans had been ruined because of an incompetent company ran by incompetent staff. I'll advise you think hard before going in the U-Haul especially if its a long drive. The guy that came to meet us at the scene of the breakdown said thus was a usual occurrence with U-Haul, that he was practically always out going to rescue stranded clients. Driving on the high ways is a very dangerous activity by itself, and to have U-Haul provide bad trucks to clients is reckless!!!

Rating:

1.0

I arrived and was told I would have to drop the truck off at a separate location. What is the point of selecting a drop off location if I'm going to have to be redirected. An email the day of with the new location would have saved me time and gas.

Rating:

5.0

Both the inside and outside staff were very helpful and friendly.

Rating:

3.0

I didn't experience any issues with this location, however, I was disappointed with the self-service option. I booked the truck for 8:30am, which is before the location opens. I had to wait half an hour for the store to open because the wait time over the phone was 30 mins long. The employee at this location was very helpful and said it should have been automatically set up as a self-service option because my scheduled time was before they even opened. She was able to figure everything out for me and extended my booking because of the inconvenience.

Rating:

2.0

Maybe explain that your company misleads people that they are to return on time through your app fhat doesntt work or uploads properly. I returned vehicle at 730 pm but got charged extra $96 for uhaul app not working. Rip off!

Rating:

3.0

Drop off location did not check my proper reservation/rental. They called and told me I did not return the unit on time and that I was causing issues because of that... I had a 4 day rental. They said only 2 and made me upset. They did not seem to belive that I had the 4 day rental. I brought the unit back extra early on the 4th day to accommodate there next renter

Rating:

4.0

good service good truck poor gas milage as expected.

Rating:

3.0

The trailer was incredibly dirty, couldn't even read the license plate the automated after hours drop off was a joke didn't work after multiple attempts But worker very well to charge me another day rental AFTER I called and mentioned the trailer was going to be hour or so late they mentioned ZERO about another day charge I've rented multiple times and this was the worst I'll bet you won't call me to rectifie this

Rating:

3.0

Absolutely, disgustingly overpriced. I will never use uhaul again, between inflated rental fees, and trash mileage, i spent just shy of 300 dollars, for six hours use.

Rating:

4.0

Update the info on your trailers I rented a six x ten to transport a three wheel motorcycle. The rear opening is only 54" wide, so I was unable to use this trailer for the use I rented it for

Rating:

4.0

Have truck ready for set appointment time. Truck was ice cold & not defrosted, also had to switch trucks before I got the first assigned truck as it was not in rentable condition. This costed valuable time waiting to start our move.

Rating:

4.0

Yard staff were slow, other than that everybody was awesome as usual

Rating:

5.0

Personal was very helpful.

Rating:

3.0

1) The vehicle could have been cleaned off (ice / snow) prior to me arriving...location opened at 7:00am and pick-up was 8:00am. 2) Snow brush should be provided in the vehicle...had it been snowing, there would not have been anything for me to remove the snow/ice once I left the location.

Rating:

1.0

Every piece of equipment they originally tried to give me for my 700+km trip across the province was broken or in disrepair, and the manager tried to convince me that they were the only available pieces of equipment, until i refused to leave with them and offered rescheduling at a new location with serviceable equipment infron of other customers, then all of a sudden there was a truck that could be pulled of the back lot with not bald tires and no check engine light on. Even the dollys were broken. Just disgusting. I will never use your services again and will inform all of my friends and family of my negative experiences dealing with your company. Not to meantion the extra charges they have tacked on my final bill, including 1 extra day of truck rental.

Rating:

5.0

Equipment was a bit dirty but that was due to weather.

Rating:

2.0

This location needs a lesson on customer service. All employees were grumpy and rude or had no knowledge about how anything works. This was my first time using UHaul and anytime I asked a question nobody had an answer either because they didn’t know or because I was being flat out ignored. The truck I rented was double parked and when we asked about it, one employee had no idea what to do and then the one that helped us seemed very irritated by having to get someone to move the truck that was blocking ours. One of the employees when we went to return the truck was swearing and seemed very irritated by my asking of questions. I quickly gave up and tried asking someone inside the building and they also didn’t answer what was a pretty basic question about how returning the truck works. Absolutely wouldn’t recommend this location simply because of the customer service alone. It was a terrible experience and I couldn’t imagine treating customers at my retail job the way I was treated here.

Rating:

3.0

Matters between employess should not be talked about at the customer service counter. 2 employees were disagreeing on a scheduling mishap and were being passive aggressive with each other in front of customers

Rating:

5.0

The staff are very polite and helpful. The check in with the electronic check of the equipment is great. I do not know of anything that would be more helpful. Thank you.

Rating:

4.0

Would be good to have sensors on longer

Rating:

2.0

Wonderful staff but the automatic sliding door being locked during regular business hours was extremely frustrating. Moving carts through a heavy swing door that can’t easily be propped open is difficult due to it being much more narrow and also the lip to get through the door. Nearly every time I came to do something in my unit, often during the mid day regular business hours, the sliding doors to the main buildings storage area (the east side sliding doors visible from 50th st) were unusable making moving items in or out much more difficult.

Rating:

5.0

It may be the timing but there were a couple of new employees working together without a more senior employee supporting them and the line up was long.

Rating:

1.0

I was in ontario dealing with estate matters got backand left messages still no call and my stuff was apparently sold. I know I owed money but I would have figured out how to make the payment now I don't care about my personal stuff but I do care about the things from passed family members that I will never get back. So sad. But due to uhaul 50st I will never pay another cent or use any services from uhaul. So here is to ALL the uhaul employees that make decisions like this when you loose family members...hope you loose all your precious memories too. 🖕

Rating:

5.0

Your company delivers on what it said. No surprizes

Rating:

5.0

I'm very satisfied with everything n everyone.. thank u

Rating:

3.0

There were not Dolly's in the front of our storage building, like promised, we called to ask for some, told someone would bring one over, but it never came. We had to move everything by ourselves, luckily we made it out okay, but it cause unessesary struggle for us.

Rating:

5.0

It’s vry good

Rating:

4.0

The staff were excellent but under staffed for the volume of clients.

Rating:

2.0

My stuff was destroyed from mice going threw claims at the moment, not happy. My names Cody Wallis 1155 storage not Paul Daniel not sure how that got changed another mess up.

Rating:

5.0

Please bring back the one month free when you rent a storage for a longterm

Rating:

5.0

The person who delt with me at the counter was very friendly and helpful

Rating:

5.0

I stored my stuff there for about six months. When we moved our stuff, there was no indication of mice at all. None of my boxes got chewed up by mice. Thank you great service!!

Rating:

4.0

The staff aren't friendly at all. Except for the manager, she was fantastic. Very poor customer service. Is clear the staff at this location are there simply for the pay checks

Rating:

2.0

Infestation of mice

Rating:

3.0

Mice infiltrated the unit and destroyed 2x mattresses. Was given a month rent discount to compensate which covered 20% of replacement costs. However this caused auto generated emails informing a lien has been placed against my things and that action works be taken against me. Trying to rectify this led to spending 2 hours combined on hold trying to speak to someone to clear this matter up.

Rating:

5.0

Friendly staff

Rating:

2.0

When my son-in-law opened our storage unit to remove our belongings, he discovered that mice got in and caused some damage to some items. My son-in-law was told that some compensation would be given when I game in to close the account but nothing was offered.

Rating:

3.0

Need to have better access times even for first time renters.

Rating:

2.0

I went inside once to pay my bill and waited 15 minutes while the one employee was on the phone. Once I realized he was talking to his girlfriend and not a customer I asked how much longer it would be and was told rather rudely to wait my turn. I waited another 10 minutes and left. That was the last time I went inside. I wouldn't recommend this particular facility to anyone.

Rating:

5.0

No mice in my stuff, unlike sentinel storage on ft road

Rating:

5.0

Staff were extremely helpful, courteous & friendly.

Rating:

5.0

Person at front counter has been consistently friendly.

Rating:

3.0

When you work until 530 every day the fact you close the storage access at 7 is not at all convenient. .

Rating:

5.0

Good experience

Rating:

4.0

Bathrooms were horrible no toilet paper or paper towel and dirty

Rating:

5.0

So sweet and helpful, knowledgeable and explained everything in detail, thank you for an awesome experience

Rating:

5.0

The lighting in my unit was faulty.

Rating:

4.0

One should be able to access his storage locker at anytime, the cost for the storage is a bit much, and at times it's bit long of a wait time when phone in to speak to a staff. Besides these negative factors. This location is great , the associate are friendly, and always provide excellent customer service.........Highly recommend this location to anyone looking for a storage.

Rating:

5.0

It was a pleasure to have Robin serve us. She is very knowledgeable and friendly and made the whole process easy. You are fortunate to have such a fine employee.

Rating:

4.0

Staff were friendly and very knowledgeable!! I would highly recommend Uhaul !!

Rating:

1.0

Horrible service liars shirts communication

Rating:

5.0

I am partially disabled and the staff went above and beyond helping me..i am thoroughly impressed and happy

Rating:

5.0

Staff was very helpful and friendly. They fixed any problem I had. watch was door latch.. very pleased. Thank you. Happy customer

Rating:

5.0

The person that handled the move in was extremely helpful and very engaging. I actually enjoyed the service and friendly atmosphere of your facility.

Rating:

5.0

The staff were wonderful!

Rating:

5.0

50th Street Uhaul was great 👍🏼 I stored items in a '10x18x10 Drive Up Unit' for about 48 months/4 years. *Be aware these units are not climate controlled aka your stuff is at the mercy of the elements. *Mice will be interested in anything that smells like food

Rating:

5.0

The guy that assisted me was awesome. He did a really well. Good job. Made me understand what I was looking at and how much and what would be the better deal. He tried his best to get me a storage unit on portable one. But yeah he tried but didn't get one. But that's okay. I'm happy with what I got. Thank you!

Rating:

5.0

Everyone was helpful from front desk to the guys in the yard.

Rating:

4.0

It's a good thing you didn't ask about where I got the truck. It will be the last time I rent a vehicle from U-Haul.

Rating:

5.0

On 3 different occasions in 3 different years, there have been problems with the computer system causing long waiting periods. The location on 50th Street in Edmonton desperately needs more staff inside as I have been there at different times at people have stood almost 5-10 deep waiting as there were only 2 available, one doing only truck pickups. When I tried to call in, I was put on hold for 30 minutes so that I opted to go in in person. The staff, however, were very friendly and helpful.

Rating:

4.0

Everything was great. The only reason I can't give 5 stars is the fact that when I arrived at the storage locker I always had to have UHAUL remove trucks that were parked in front of my locker. If I had arrived after hours, this would have been a real problem. Otherwise, all was good.

Rating:

5.0

Staff was great. Denim was very friendly and helpful. Great customer service.

Rating:

5.0

I would not hesitate to recommend this operation.

Rating:

5.0

I'm very happy with the service experience highly recommend

Rating:

1.0

Uhaul Trucks ALWAYS parked in front of my unit. Whenever I needed in it I couldn’t cause there was a truck blocking my unit

Rating:

1.0

I was late with a payment and phoned beforehand to make a payment arrangment.My unit for storage was 135$ a month. I was charged 50 lien fee a 50 pre lien fee and 2 /10$ late charges and a 15 dollar late charge. 135 in late fees. Absolutely ridiculous. I used to use Uhaul quite often. I will never frequent this buisness again. I have found a unit with another company that is 3x the size for the same price. So my advive is shop around and DO NOT USE UHAUL FOR YOUR NEEDS.

Rating:

5.0

Staff were extremely friendly and knowledgeable.

Rating:

5.0

I believe their name is Erin, but they were VERY helpful with setting up the storage locker, and the switching it, and answering my questions. Their phenomenal customer service was honestly the best part of the very stressful day/situation.

Rating:

4.0

I wish there was overhead vehicle coverage for inclement weather. I wish it was easier to get access to moving carts. I was not able to figure out 1- how to get sliding doors to open/work. So , also not able to determine if sliding doors can be positioned in open mode and not always open/ close with each pass through with boxes.

Rating:

3.0

The new door on unit worked great but needs better seal

Rating:

2.0

I set up my unit in person while I was renting the trailer I was using to move. The front desk attendant took my credit card, and I asked if the payments would be automatic. She assured me that they would. My first month's hadn't come out and when I called I was told was told the first month was overdue because there was no automatic credit card on file. I asked them to make a payment and set me up for automatic payment. My second month was also late and when I called, the attendant told me that it was because no one activated it on the account. Since then, I have paid for a facility where food and items were left in the hallway, and the alarm seemed to always be going off when I got there. When I asked if I set the alarm off, the attendant said that no, I hadn't, and that it just goes off every time something happens. Which appears to be 6 times an hour during busy time. There also were times when a cart wasn't available for my building. I know it's a courtesy, but it still would have been nice to have one.

Rating:

2.0

I am clearly not impressed with the service at u-haul. The location has gone down hill in my opinion since the last time I had used services at this location. If I need u-hauls services again, it will be clearly at a different location

Rating:

5.0

On OUR LAST U HAUL storage CONTRACT WE MOVED OUT OF TOWN FOR A MEMBER OF OUR FAMILY. AT THE BOTTOM OF THE PAGE THE GAL WROTE ."WE ARE ILLIGABLE FOR I MONTH FREE STORAGE" PLEASE CALL ME, BETTY AT 780 399 3801. PLEASE INFORM ME AT WHICH LOCATION I MAY ACQUIRE MY FREE UNIT. NEAR MY LOCATION IN NORTH WEST EDMONTON, 127 th. Street. N KINGSWAY. OR 111 AVE OR NEAR 12931 N 85 STREET THANK YOU FOR YOUR EXCELLENT SERVICE. BETTY. O

Rating:

3.0

Anytime i need to get help (talk to someone) it adds 30 minutes to my stay! There where most issues. Mouse traps should be set in the common corridor.

Rating:

3.0

Mouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That’s unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.

Rating:

5.0

Thanks for the sliding doors.see you next month.

Rating:

5.0

I came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.

Rating:

4.0

Latch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.

Rating:

4.0

I made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn’t acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.

Rating:

4.0

There was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.

Rating:

3.0

I found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don’t like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere

Rating:

1.0

I would rather tell someone on the phone my comments 5875663005

Rating:

5.0

Professionals in every way!

Rating:

5.0

A special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.

Rating:

2.0

When it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.

Rating:

5.0

Nice friendly staff, made it easy to deal with the stress of moving

Rating:

5.0

Staff very accommodating and generous putting de-icer down around entry to building and personal storage unit.

Rating:

4.0

We were very disappointed that we could not purchase contents insurance from your company. We have moved out of the country and therefore do not have home owners insurance. We had to terminate our contract and move our things to a different company. It took us two days of driving from Olds to Edmonton and back to get everything done. This is not the first mix up we have had with U-Haul and we are reluctant to even rent a truck again.

Rating:

1.0

One of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!

Rating:

4.0

Facility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.

Rating:

5.0

The door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.

Rating:

4.0

Amazing staff Only problem Unit has moisture issues my couches have rust stains on them a Otherwise all.else was ok

Rating:

4.0

The only thing I don’t like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.

Rating:

5.0

Great Customer service, staff always willing to help, no issues.

Rating:

3.0

Had to wait in line over well over an hour in the middle of the day. One employee helping people. Another employee helping just one customer the entire time. And a third employee on an extended break finally returned to help customers over an hour into the wait.

Rating:

5.0

Amazing staff

Rating:

1.0

TERRIBLE SERVICE. wouldn't recommend or want to use this service myself ever again. All personnel from the in-store staff to customer service seem very incompetent at their job. Some of the most clueless people I've ever talk to. First they send me a notification that I had checked out of my storage unit when I wasn't even in town and still had 2 more weeks left. I called them several times but no response, eventually I had to drive 3hrs back to town to make sure all my belongings were still there. When I got there they told me my locker was broken into and was empty so they replaced the lock on it. They went looking for the keys but 20mins later couldn't find them. The staff I was dealing with didn't look very intelligent so I lost confidence in them and took it upon myself to walk to the locker and have a look myself, sure enough my key worked and all my belongings were still there. Then 2 weeks later I was moving my stuff out and had made a reservation for a truck a month ahead of time, the day before my truck rental I received a call and I was told the truck I had made the reservation for wasn't available and I'll need to drive 60km out of town to pick one up. I didn't have a choice so I went to pick up the truck, but when I went to return the truck to the location I had picked online, I found out that they had also changed the drop off location to a place 40km away from the location I had reserved online. Called customer service several times to resolve this issue and every time I called I came across someone with their age higher than their IQ. Eventually I realized it was a losing battle, you can't reason with those that aren't equipped for it.

Rating:

2.0

Unit was not the size I wanted to rent. Staff would not believe me even with pictures of tape measure showing size. A total waste of my time. Long line up to rent unit. Second line up to ask questions about the size. Then wait to cancel. Not impressed.

Rating:

3.0

The facility inside and out is very dirty, very long lineups on the phone and in person to speak to customer service.

Rating:

5.0

Friendly staff that know their stuff!! I’d recommend them to anyone moving and needing storage.

Rating:

4.0

The area in front of our locker was often blocked by cars or rental equipment, making it difficult to move in and out. Otherwise, the facility was excellent.

Rating:

1.0

One of the worst services out there that shouldn't be allowed to exist. I was told I had moved out when all my belongings were still at the unit. I was out of town at the moment. When I found out I had supposedly checked out I called the office but nobody picked up the phone for 6 straight calls. Then I made the trip down there and went to see it in person, there they told me my locker was empty and I had checked out. They couldn't find my info in the system. They didn't seem very smart or sure about anything in life, so I walked up to the locker myself and had a look inside and everything was still there intact.

Rating:

5.0

Thank-you to your employees with their "down to earth" attitudes that were friendly and practical. You deserve to be highlighted!!

Rating:

3.0

There was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.

Rating:

5.0

Keep up good work. Friendly team

Rating:

5.0

thank you U-Haul for keeping my belongings save, if i need storage in the future you guys will be my first call! have a good one!

Rating:

1.0

Spent 90 min to rent a space ,after was rented i go back and forward several, times and the distance was considerable, because the access code was not working ,when finally was working the storage room had someone lock on , I was told (in very bad way ) to wait until The lady will be available to come with me and fix the problem . The waiting line was long till the door (around 7-8 people ) so i have to cancel after almost 2 hours spent there.

Rating:

1.0

Problem after problem. Nothing ever goes smoothly, tones of inconveniencies, never a positive interaction.

Rating:

2.0

I lost half of my belongs while transferring to a smaller unit. Upon asking one of the attendants to hold my stuff until the next day so I could get more helpers, to my shock and disappointment found that instead of helping me my stuff had been taken to an auction. I lost all of my camping gear and much more. Your company is greedy and only serves there own needs which is to make more money. I am very disappointed with your organization. No matter how big your company grows with our trust and good gusty service you will lose more than win.

Rating:

3.0

Mice poop all over my stuff I’m happy I didn’t bring any mice home next time bring my own mice traps

Rating:

2.0

The sliding doors are never unlocked. So had to move everything through the man door. It was very frustrating.

Rating:

5.0

Nic was amazing to deal with and made the process to easy. As someone new to Edmonton, it was really awesome to have my first interaction be positive and professional. Thanks again Nic for your help. The next time I need a uHaul I will be going to the 50th street location and asking for Nic personally. Cheers and thanks again.

Rating:

1.0

Wasted time on the phone multiple times. Long waits and then couldn’t get clear and helpful information. Unit was not ready and lock was not provided

Rating:

5.0

The people were very helpful and knowledgeable. Good people. I will go back.

Rating:

1.0

I waited on the phone an hour and cancelled my locker back on March 30th, then I received an email 2 days ago saying that another storage payment was due. Had to once again call in and wait on hold for another hour just to cancel the 2nd time. Terrible service, would not use again.

Rating:

5.0

The staff was Very helpful and Very informative. They went beyond their job scope. Very Very pleased with this location. But as for the one in high prairie they fail. Thank you to the staff at the 50st location.

Rating:

1.0

I was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..

Rating:

5.0

1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away

Rating:

1.0

Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.

Rating:

2.0

I moved out of my unit many months ago and you’ve still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I’ll never use you guys again.

Rating:

5.0

Everyone I spoke to was kind and went above and beyond. Thank you!

Rating:

5.0

Good job!

Rating:

5.0

Excellent staff, friendly, and helpful service. All round great experience 👍

Rating:

2.0

Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.

Rating:

5.0

excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.

Rating:

5.0

When matters did not go as planned The staff always retified the situation Farely quickly...

Rating:

3.0

I had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn’t have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.

Rating:

5.0

The Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)

Rating:

5.0

Staff are awesome Very accomondating

Rating:

5.0

Everthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.

Rating:

3.0

Although I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn’t. Otherwise, the staff were excellent, friendly and helpful.

Rating:

4.0

Would be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job

Rating:

5.0

In these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.

Rating:

1.0

They didn’t honour the 167 online price, instead charge $179. with tax its a total of $188. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy

Rating:

5.0

:D

Rating:

2.0

EMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.

Rating:

5.0

Very friendly and informative staff!

Rating:

4.0

My only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.

Rating:

2.0

My belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.

Rating:

5.0

Exceptional customer service!!!

Rating:

4.0

Very helpful and knowledgeable staff . Convenient location easy in easy out

Rating:

3.0

been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks

Rating:

1.0

Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-

Rating:

5.0

It was overall a great experience.

Rating:

1.0

Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole

Rating:

5.0

.

Rating:

1.0

Mouse problems still Unless customers service Save your money don’t use them for anything

Rating:

5.0

The people deserve kodos for the great work they did and I would totally use them again.

Rating:

3.0

too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.

Rating:

4.0

There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.

Rating:

5.0

Good price and good service

Rating:

1.0

I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..

Rating:

1.0

The customer service there was very slow and they got paperwork all mixed up

Rating:

5.0

The whole experience went smoothly!

Rating:

4.0

Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.

Rating:

5.0

staff went over and above

Rating:

5.0

Great service

Rating:

2.0

There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service

Rating:

4.0

I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.

Rating:

2.0

Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter

Rating:

4.0

The staff was very helpful in regards to ending the lease

Rating:

1.0

Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused

Rating:

1.0

Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .

Rating:

2.0

When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t

Rating:

3.0

The staff is unorganized and rude...

Rating:

5.0

Everything went very well with my move thanks to uhaul.

Rating:

5.0

I liked the storage because i was able to access it anytime I wanted

Rating:

1.0

The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.

Rating:

5.0

Very kind and easy to work with appreciated the managers help on more than one occasion.

Rating:

5.0

N/a

Rating:

1.0

Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser

Rating:

2.0

The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all

Rating:

5.0

I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.

Rating:

4.0

None

Rating:

5.0

Everyone was helpful. The inside unit access hours could be better but had a great experience other then that

Rating:

4.0

Friendly and punctual service.

Rating:

5.0

Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.

Rating:

3.0

Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after

Rating:

1.0

I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage