Customer Reviews for U-Haul Moving & Storage at 50th St

Rating:

4.0

Clean, well maintained vehicle!

Rating:

3.0

Very slow check in even though it was all done on line. Prefer to use other locations if possible.

Rating:

2.0

Over charged for insurance and I had booked a truck for 24 hours over two weeks in advance and then when I come to get it, they said I can only have it for four hours… I am not going to be renting from U-Haul again… I need consistency when I place my order is not someone changing unilaterally what I had expected as a commitment

Rating:

5.0

Great branch, helpful staff!

Rating:

2.0

My stuff was destroyed from mice going threw claims at the moment, not happy. My names Cody Wallis 1155 storage not Paul Daniel not sure how that got changed another mess up.

Rating:

3.0

Counter person was great

Rating:

5.0

Great supportive staff. It was a pleasure.

Rating:

4.0

Robyn was great, answered all my questions went above and beyond to make sure that the vehicle that we asked for was available.

Rating:

1.0

Staff demanded too much personal information, including saying it is Uhaul policy to require telephone numbers of a reference person and to speak with them prior to allowing rentals! I rent $80,000 cars on the basis of my credit card and driver;s license number - no interrogation by staff.... ever! To add insult to injury, staff at this location then let an unauthorized person access the Uhaul computer with her password while I was standing there asking why Uhaul needed so much of my personal information! Keeping images of my drivers license on file, asking to speak with references on the phone before permitting rentals and then allowing unauthorized persons access the database is outrageous and probably illegal.

Rating:

4.0

I really enjoyed the quick return setup.

Rating:

5.0

Everyone was friendly and nice, the process was fast enough. The price was fair. However they had a man with makeup and girly jewelry on... just kidding he was fabulous thank you for the hospitality.

Rating:

5.0

No

Rating:

4.0

Everyone at U-Haul where great

Rating:

5.0

I don't think you can. Thanks

Rating:

4.0

The outlet did not have enough staff to manage the number of customers. The service person was very nice and helpful but there were too many people for one person to manage in a reasonable time. Waited for 45 minutes.

Rating:

1.0

I waited in line for 1 and a 1/2 hours for an apparent “streamlined” process that should have had me ‘Skip the line' and it DID NOT. Why have the option if you cannot?? On top of that. The customer service agent had no idea where my truck was when I asked. I spent an additional 20 min tracking my truck down. When I started to drive my truck - I used up a little over an hour of the time allotted for my rental. That's inconvenient. Upon completion and return of my truck. I used the Truck Share app return and they told me that they “… wouldn't take the key because I didn't return the truck properly”. I think U-Haul needs to have ALL of their employees on the ‘same page' - it would make things easier.

Rating:

5.0

My experience was overall good.

Rating:

4.0

Made a reservation online, went in and trailer was ready. Did the paperwork in 5 min. They were ready to hook up and was on my way in 10 min.

Rating:

3.0

Ensure proper mileage and gas reading are accurate when checked by uhaul, before customer leaves with unit.

Rating:

4.0

Inform customer at check in that when returning unit they are to do outside rather than coming back into office

Rating:

5.0

The service was well above my expectations.

Rating:

1.0

Installation wasn't done as booked. Wrongly done. And denied to fix it.

Rating:

4.0

Went pretty smooth

Rating:

5.0

The trailer kept blowing fuses in my vehicle and has now fried my command start. My command start will not work or even lock my vehicle

Rating:

2.0

The van was dirty, food was left in it, the back was full at some sort of debris. The lady at the counter was rude and made it seem like I was being an inconvenience just by being there. That place has been going to crap for years. At least I know what to expect as it never changes, it's unfortunate that you have to lower your standards knowing what you're walking into.

Rating:

5.0

all good

Rating:

5.0

I got charged 25$ for a muddy spot on the floor and the truck still ended up cleaner than when I took it, it must be an expensive mop they used.

Rating:

1.0

Our reservation was promised to be completed within the same day as drop off. They delayed the installation by 2 days and had to call my husband back to the location to reverse it onto the lift as no one working knew how to drive a manual transmission. Additionally, the ordered the wrong parts and forgot to give us the hitch ball. We ended up having to go back and forth 6 times. It was super stressful and delayed our trip. Would never ever recommend UHAUL to anyone.

Rating:

3.0

Not enough staff first thing in the morning. I waited in line for 45 minutes for my vehicle despite making a reservation and checking in. And although they extended my rental window from 9-1 to 10-2, I had people waiting on me and it was not great. Though, although being very busy, the clerks were pleasant.

Rating:

5.0

Much better customer service than last time I was here

Rating:

5.0

Convenience, when the stores closed, there is a drop off box for the keys and a few questions and done.

Rating:

4.0

NONE

Rating:

2.0

We rented out a furniture dolly but it was not available when we picked up and we had to find somewhere else that offer this and the trucks check engine light was on the entire time.

Rating:

1.0

Rental unit was located at an entrance, which made connecting to the trailer difficult, I ended up blocking traffic. Upon returning the unit, I arrived 5 minutes past closing time, self drop location was blocked by another unit, as employees were closing up, I patiently waited for it to be moved so I could disconnect, after approximately 5 minutes an employee approached and said ( with attitude) “ technically we are closed, I should make you do the self return.” I r

Rating:

1.0

Was given multiple different rates

Rating:

2.0

The lady inside at the desk was personable and did a fine job. The young man outside helping to get us hooked up was not pleasant. It was as if he was annoyed to just be there. He stood there vaping the whole time.

Rating:

5.0

very nice people, and well organized

Rating:

4.0

Hire different rental agents.

Rating:

4.0

Denim helped me twice this week at the counter and was really great. Appreciate the good customer service!

Rating:

1.0

I had a 5:30 am 24/7 reservation at South edmonton. When it wouldn't work I pulled up my reservation and it was moved to north Edmonton. Took an Uber there, got there just after 6:10 and lo and behold it still wouldn't work, had to wait there till 7. U-haul does not value anyone else's time and let's be honest, moving a reservation across town is so blatantly a scam to get customers to spend more on kilometers. Absolutely brutal!

Rating:

1.0

I booked a 6x12' enclosed trailer, and selected 'contact by email' for the confirmation option. I received an email showing a picture of this trailer. However, some U-Haul representative changes my booking to a 5x8' utility trailer - wholly inadequate for what I needed. I only found this out when I went to pick up my trailer. They claimed they had talked to me on the phone to confirm this change, but this was completely untrue. I also never received any emails detailing a change in my reservation.

Rating:

2.0

The outside operations were fantastic, bery helpful and polite. The inside was an accident waiting to happen. I went to use the washroom and the path was littered with blankets, garbage, boxes and paper. When I got to the bathroom door I couldn't even push the door fully open for what I assume was junk behind it and I could see more litter on the floor through the partly open door. I didn't use the washroom and told them it was disgusting and a hazard. I had booked online only to find that the location that I booked a truck and trailer, that the trailer was not available, then I was sent to another location in the city for a trailer that was not wide enough after being very specific with the measurements I needed.That is where the outside workers were helpful in measuring and finding the right trailer for me. There was only 1 person working inside and the wait time was 1/2 hour and 2 people ahead. The only reason that I would be forced to recommend this location is because of the large inventory of units and the outside staff, certainly not because of the inside staff or conditions.

Rating:

1.0

Marshall was horrible yo us. Rude, unhelpful and disrespectful. No manager on site. Would not help us

Rating:

4.0

Was a long wait to pick up the vehicle as there was only one customer service rep working

Rating:

2.0

Get more people up front should not be a line up to get your unit that is not service

Rating:

5.0

The trailer was terrible to pull, which we can only assume is related to maintenance of the axle and bearings. The associate that attached the trailer to our hitch struggled just moving it on level ground, which should have been an indication that something was wrong.

Rating:

4.0

Front desk helped me change locations for pick up and drop off with out a problem. The garage guys also helped me pull my truck out of a tight spot that it was parked in. Friendly staff. Ready to help.

Rating:

5.0

The return process at this location is always fast, albeit crowded...it was a busy Monday. I had returned the trailer to the wrong location - 50th street instead of 50th ave. However, the service rep processed my return without any issues....great job and thanks. Receipt was in my inbox before I left the site.

Rating:

3.0

You only had one clerk on for a Saturday morning and there were at least 10 people in the line up. I waited almost half an hour just to get checked in.

Rating:

5.0

This U-Haul location is convenient, easy to find and all the staff are excellent and helpful. I highly recommend.

Rating:

5.0

I think you need more staff to speed up the rental process or have everything online.

Rating:

1.0

Teach your employees how to talk nicely and professionally.

Rating:

5.0

I love the whole crew over there no stress full knowledge and capable way beyond any other rental facilities I have ever used. I would never even think of using another site.

Rating:

4.0

Need more behind the counter personal during early busy hours.

Rating:

5.0

It took me 30 minutes to self register and get the truck. I'm thinking it should have been faster but there was things I didn't know and was not provided cleared directions.

Rating:

4.0

The yard staff helped me hook up my trailer and check out quickly When I dropped it off - they helped me check it back in quickly Over all another good experience with Uhaul Thank you

Rating:

3.0

WHILE I WAS DRIVING A TYPE OF MUD GUARD/STONE GUARD BEHIND THE FUEL TANK HAD TWO BOLTS SHEAR OFF . I WAS ON SMOOTH PAVEMENT SO THEY MUST HAVE BEEN HANGING ON BY A THREAD.I WAS TWO HOURS LATE GETTING THE TRUCK BACK AND I POINTED OUT THE PROBLEM AND THEY DID NOT CHARGEV ME AN EXTRA DAY VERY UNDERSTANDING .THAT BEING SAID YOU STILL HAVE ME AS A LOYAL CUSTOMER

Rating:

5.0

Can't think of anything. Staff are always super pleasant and helpful. I wish the rest of the business world was as good. Always a pleasure dealing with you, both inside and outside staff!

Rating:

5.0

It would be amazing if you had ramps for the trailers. And maybe a stand or something for the tongue? It was hard to unload stuff once we unhitched the truck because the back end was higher and trailer on a slant.

Rating:

5.0

Please bring back the one month free when you rent a storage for a longterm

Rating:

5.0

The person who delt with me at the counter was very friendly and helpful

Rating:

5.0

I stored my stuff there for about six months. When we moved our stuff, there was no indication of mice at all. None of my boxes got chewed up by mice. Thank you great service!!

Rating:

4.0

The staff aren't friendly at all. Except for the manager, she was fantastic. Very poor customer service. Is clear the staff at this location are there simply for the pay checks

Rating:

2.0

Infestation of mice

Rating:

3.0

Mice infiltrated the unit and destroyed 2x mattresses. Was given a month rent discount to compensate which covered 20% of replacement costs. However this caused auto generated emails informing a lien has been placed against my things and that action works be taken against me. Trying to rectify this led to spending 2 hours combined on hold trying to speak to someone to clear this matter up.

Rating:

5.0

Friendly staff

Rating:

2.0

When my son-in-law opened our storage unit to remove our belongings, he discovered that mice got in and caused some damage to some items. My son-in-law was told that some compensation would be given when I game in to close the account but nothing was offered.

Rating:

3.0

Need to have better access times even for first time renters.

Rating:

2.0

I went inside once to pay my bill and waited 15 minutes while the one employee was on the phone. Once I realized he was talking to his girlfriend and not a customer I asked how much longer it would be and was told rather rudely to wait my turn. I waited another 10 minutes and left. That was the last time I went inside. I wouldn't recommend this particular facility to anyone.

Rating:

5.0

No mice in my stuff, unlike sentinel storage on ft road

Rating:

5.0

Staff were extremely helpful, courteous & friendly.

Rating:

5.0

Person at front counter has been consistently friendly.

Rating:

3.0

When you work until 530 every day the fact you close the storage access at 7 is not at all convenient. .

Rating:

5.0

Good experience

Rating:

4.0

Bathrooms were horrible no toilet paper or paper towel and dirty

Rating:

5.0

So sweet and helpful, knowledgeable and explained everything in detail, thank you for an awesome experience

Rating:

5.0

The lighting in my unit was faulty.

Rating:

4.0

One should be able to access his storage locker at anytime, the cost for the storage is a bit much, and at times it's bit long of a wait time when phone in to speak to a staff. Besides these negative factors. This location is great , the associate are friendly, and always provide excellent customer service.........Highly recommend this location to anyone looking for a storage.

Rating:

5.0

It was a pleasure to have Robin serve us. She is very knowledgeable and friendly and made the whole process easy. You are fortunate to have such a fine employee.

Rating:

4.0

Staff were friendly and very knowledgeable!! I would highly recommend Uhaul !!

Rating:

1.0

Horrible service liars shirts communication

Rating:

5.0

I am partially disabled and the staff went above and beyond helping me..i am thoroughly impressed and happy

Rating:

5.0

Staff was very helpful and friendly. They fixed any problem I had. watch was door latch.. very pleased. Thank you. Happy customer

Rating:

5.0

The person that handled the move in was extremely helpful and very engaging. I actually enjoyed the service and friendly atmosphere of your facility.

Rating:

5.0

The staff were wonderful!

Rating:

5.0

50th Street Uhaul was great 👍🏼 I stored items in a '10x18x10 Drive Up Unit' for about 48 months/4 years. *Be aware these units are not climate controlled aka your stuff is at the mercy of the elements. *Mice will be interested in anything that smells like food

Rating:

5.0

The guy that assisted me was awesome. He did a really well. Good job. Made me understand what I was looking at and how much and what would be the better deal. He tried his best to get me a storage unit on portable one. But yeah he tried but didn't get one. But that's okay. I'm happy with what I got. Thank you!

Rating:

5.0

Everyone was helpful from front desk to the guys in the yard.

Rating:

4.0

It's a good thing you didn't ask about where I got the truck. It will be the last time I rent a vehicle from U-Haul.

Rating:

5.0

On 3 different occasions in 3 different years, there have been problems with the computer system causing long waiting periods. The location on 50th Street in Edmonton desperately needs more staff inside as I have been there at different times at people have stood almost 5-10 deep waiting as there were only 2 available, one doing only truck pickups. When I tried to call in, I was put on hold for 30 minutes so that I opted to go in in person. The staff, however, were very friendly and helpful.

Rating:

4.0

Everything was great. The only reason I can't give 5 stars is the fact that when I arrived at the storage locker I always had to have UHAUL remove trucks that were parked in front of my locker. If I had arrived after hours, this would have been a real problem. Otherwise, all was good.

Rating:

5.0

Staff was great. Denim was very friendly and helpful. Great customer service.

Rating:

5.0

I would not hesitate to recommend this operation.

Rating:

5.0

I'm very happy with the service experience highly recommend

Rating:

1.0

Uhaul Trucks ALWAYS parked in front of my unit. Whenever I needed in it I couldn’t cause there was a truck blocking my unit

Rating:

1.0

I was late with a payment and phoned beforehand to make a payment arrangment.My unit for storage was 135$ a month. I was charged 50 lien fee a 50 pre lien fee and 2 /10$ late charges and a 15 dollar late charge. 135 in late fees. Absolutely ridiculous. I used to use Uhaul quite often. I will never frequent this buisness again. I have found a unit with another company that is 3x the size for the same price. So my advive is shop around and DO NOT USE UHAUL FOR YOUR NEEDS.

Rating:

5.0

Staff were extremely friendly and knowledgeable.

Rating:

5.0

I believe their name is Erin, but they were VERY helpful with setting up the storage locker, and the switching it, and answering my questions. Their phenomenal customer service was honestly the best part of the very stressful day/situation.

Rating:

4.0

I wish there was overhead vehicle coverage for inclement weather. I wish it was easier to get access to moving carts. I was not able to figure out 1- how to get sliding doors to open/work. So , also not able to determine if sliding doors can be positioned in open mode and not always open/ close with each pass through with boxes.

Rating:

3.0

The new door on unit worked great but needs better seal

Rating:

2.0

I set up my unit in person while I was renting the trailer I was using to move. The front desk attendant took my credit card, and I asked if the payments would be automatic. She assured me that they would. My first month's hadn't come out and when I called I was told was told the first month was overdue because there was no automatic credit card on file. I asked them to make a payment and set me up for automatic payment. My second month was also late and when I called, the attendant told me that it was because no one activated it on the account. Since then, I have paid for a facility where food and items were left in the hallway, and the alarm seemed to always be going off when I got there. When I asked if I set the alarm off, the attendant said that no, I hadn't, and that it just goes off every time something happens. Which appears to be 6 times an hour during busy time. There also were times when a cart wasn't available for my building. I know it's a courtesy, but it still would have been nice to have one.

Rating:

2.0

I am clearly not impressed with the service at u-haul. The location has gone down hill in my opinion since the last time I had used services at this location. If I need u-hauls services again, it will be clearly at a different location

Rating:

5.0

On OUR LAST U HAUL storage CONTRACT WE MOVED OUT OF TOWN FOR A MEMBER OF OUR FAMILY. AT THE BOTTOM OF THE PAGE THE GAL WROTE ."WE ARE ILLIGABLE FOR I MONTH FREE STORAGE" PLEASE CALL ME, BETTY AT 780 399 3801. PLEASE INFORM ME AT WHICH LOCATION I MAY ACQUIRE MY FREE UNIT. NEAR MY LOCATION IN NORTH WEST EDMONTON, 127 th. Street. N KINGSWAY. OR 111 AVE OR NEAR 12931 N 85 STREET THANK YOU FOR YOUR EXCELLENT SERVICE. BETTY. O

Rating:

3.0

Anytime i need to get help (talk to someone) it adds 30 minutes to my stay! There where most issues. Mouse traps should be set in the common corridor.

Rating:

3.0

Mouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That’s unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.

Rating:

5.0

Thanks for the sliding doors.see you next month.

Rating:

5.0

I came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.

Rating:

4.0

Latch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.

Rating:

4.0

I made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn’t acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.

Rating:

4.0

There was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.

Rating:

3.0

I found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don’t like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere

Rating:

1.0

I would rather tell someone on the phone my comments 5875663005

Rating:

5.0

Professionals in every way!

Rating:

5.0

A special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.

Rating:

2.0

When it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.

Rating: