1. Open doors at time posted for business!. I waited an hour with 3 other customers outside gate on Sunday.The employee said he was alone and couldn't open doors. We got very upset with him. We observe him open exit gate and got keys from drop box, drove that vehicle entering in building thru exit door and started processing return on a car that was left outside building after us. I couldn't drop my keys on drop box. because I rented a trailer that hitch on back of my pick up. My trailer was not clean when I received it on Saturday for 24 hrs rentaI, I took pictures and called it to customer. On Sunday door should open at 9 am but they where late doing so but we where waiting outside since 8am. The employee said we are charging your credit card for 2 days since I am late returning, when is not posible to return at 8:am on a Sunday when they open door at 9:am. However, this Sunday they open late due to short staff, what a shame. However after speaking to manager on phone , u haul reverse my 2 day charge Back to my debit cardMARIA J.
Customer Reviews for U-Haul Moving & Storage at 36th St
Miami, FL 33142
(E Of 27th Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Reinaldo Enrique L.
El cliente no dejó un comentario.ALAIN F.
stop scamming over pricing customers and when you say you close at 5 make sure you tell the customer to come atleast an hour before to return the truck. i was there 20 min early and you didnt want to accept the truck just to get one more payment.ODALYS C.
El cliente no dejó un comentario.Mariano O.
Everything was okARTURO V.
One of the staff members called my friend the N word.HIRAN A. | Overall Experience
El cliente no dejó un comentario.Giovani O. | Overall Experience
El cliente no dejó un comentario.JESUS C.
El cliente no dejó un comentario.LUIS P.
El cliente no dejó un comentario.JEFFERY T.
The previous location dropped me the day before and caused me a big headacheâ€¦DANIEL M.
Bien 👍.Rosa g. | First Impressions
There were roaches in the storage unit when we opened it.Sana A. | Overall Experience
El cliente no dejó un comentario.John G.
I would have to say that returning the van was not a good experience at all. As I pulled up to the location (at 5:07pm), there were 2 associates preparing to leave and walking to their car. As I tried to get assistance from the first associate (who was parked directly in front of the door , he completely ignored me. He just got in his car and started it and drove away. As I walked over to the 2nd associate that had gotten in a black car, I politely said hello and asked for her help. She looked me straight in my face and rolled up her window and drove off. It is very disgusting that U-Haul employs individuals like this that can't even take 2 minutes out of their day to help a customerâ€¦.even at the end of the work day. To be ignored and dismissed like that does not make me feel like a valued customer at all and I will be reporting this incident to corporate. People like them should never be able to assist customers in any way. Shame on both of those individuals!!!!!Kiona C.
El cliente no dejó un comentario.SAMUEL T.
The staff was extremely rude. They gave me attitude when I asked questions or asked what the next step was. No good morning, no thank you's. I was greeted with a â€œwhat do you needâ€. The 26 foot trucks alignment made it very difficult to Drive. I kept veering off the road nearly hitting others.CARLOS R.
El cliente no dejó un comentario.MARICELA S.
El cliente no dejó un comentario.DANIELLE G.
Excellent serviceEDY V.
El cliente no dejó un comentario.HECTOR G.
la mejor atención al cliente la tiene.ese personal muy atentos y amables ...fidel p. | First Impressions
El cliente no dejó un comentario.MAIKEL R.
Excellent customer serviceOsman C.
Mike and Greeg were extremely helpful.CHARLES I.
Truck broke down and wouldn't crank I would suggest making sure the trucks are not having any issues and if so don't rent it outJAMES B.
El cliente no dejó un comentario.Jorge C. | First Impressions
El cliente no dejó un comentario.VICTOR C.
El cliente no dejó un comentario.CESAR J.
El cliente no dejó un comentario.LONNIE R.
The great customer service!JORGE C.
I was not able to use the van. There is supposed to be a reimbursement and I have not seen it. Missing equipment and truck smelled like cigarettes. Horrible experience.Felix C.
Well with my experience I DON'T think nothing is suppose to be done to get better I love my experience with you guys so what else can I say. It's all real good . Just keep the good work you're doing . ðŸ'JULIO J.
El cliente no dejó un comentario.Lester C.
El cliente no dejó un comentario.LUIS T.
El cliente no dejó un comentario.JULIO P.
At first you guys changed the pick up address because they said they don't have a cargo van where I reserved. Next, I went to 2460 NW 36th street, This place was terrible that the person who organize the truck, she already went another place and do nothing even my reservation was 14:00 oclock.. Because of her I had to change the pick up location again. I never experienced like this terrible problem another rental company. I was disappointed you guys.HIROHISA T.
I am being charged without photo proof to justify the charges, and when I called I reached Tameka Montgomery (TamekaMontgomery@uhaul.com), who refused to give me photos and hung up the call with me. This is simply fraudulent.JAMES W.
The van was infested with reaches! I told the employee when I returned the van and they didn't care. It was the worst experience I ever had. I don't think I will continue renting vans from this location.CRISTIAN T.
El cliente no dejó un comentario.Siuchee L.
None.Soskia P. | First Impressions
I ask if I could leave the truck near where I moved He told no I had to bring it back to the same store. If it's the same company why you you don't accommodate the customer. Everything else was great. GraciasJENNIFER C.
Miscalculation of gas. 26 miles of travel was said to take 6+ gallons of gas (4.2 mpg???). Service desk said I had no means of disputing the chargePaul D.
El cliente no dejó un comentario.DUMERVIL F.
Awesome,now this location is a team player, everybody is on the same page......Calvin G.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.YACDOLIN M.
Thanks a lot. The lady at the front was very nice and helpful. Great experience.Ivan M.
I've been renting for over 20 years, always the best choice when it comes to renting a u-haulCalvin G.
El cliente no dejó un comentario.Jermaine W. | Overall Experience
El cliente no dejó un comentario.Joann B. | Overall Experience
El cliente no dejó un comentario.SHANIKA D.
El cliente no dejó un comentario.JAMERIEL F.
Parking is terrible. 2nd floor storage depends on a dock ladder, which is terrible if you need to store heavy itemsLuciano P. | Overall Experience
Keep reminding you already excellent staff that they are great and are giving good customers service. Thanks againCHERYL S.
Comment: Denise is always courteous and goes the extra mile. 2nd rental with her and she's doing an amazing job going above and beyond.JORGE C.
El cliente no dejó un comentario.ROBERTO D.
Have everyone keep the same energy as Denise to go above and beyond for a customer. Denise stepped in right away on reservation I arrived late for (my fault) and instead of turning me to the 1-800 number she analyzed the bookings and made it happen. This is top notch!JORGE C.
El cliente no dejó un comentario.EMMA O.
El cliente no dejó un comentario.Gonzalo B.
Good sevice every time I go thereULYSSES R.
Super profecionalDENNIS K.
I was not happy with the truck I got the light engine was on it like old truck n It didn't accommodate me so I can do the moving it's was dirty I don't hv a way for me to put things inside because the long thing they have to go inside the truck don't hv oneALEXANDRA M.
YOU MAY HAVE GOOD OR BETTER PRICES SMAE OF HE ONLINE I HOPE YOU RETURN ME SOME MONEYCARLOS M.
El cliente no dejó un comentario.JUAN M.
Excelente servicio de todas las personasAlejandro S. | Overall Experience
Todo estuvo bien lo único malo que el almacén tenia ratonesYanier S. | First Impressions
El cliente no dejó un comentario.BARBARO C.
My truck pickup is good improvement. I like it.ANTOINE M.
Provide 1 free rental for regular customers who have rented 3 times in a 3 month time period. The free rental should be applied to a daily rental amoujt!MARHLENE B.
The staff are super nice the manager gregg is awesome and humane really easy to identify with! Thank you so much!Claudia I. | Overall Experience
Very good team thereAlejandro S. | First Impressions
The guy, who received the truck when i came back to drop off the truck, turned on the truck and started to accelerate the truck several times, then they guy left the truck on and made men wait like 10 minutes with truck on and also i saw him again accelerating it many times, then the guy came to me and told me that i have to pay the gas. I told him that it was illogic that i have to pay for gas because i used the truck just 5 miles and refilled one gallon before to the drop off.They guy was Un respectfully skinny guy, black hair, it seems like a kid. No serious person for this kind of job and no sense of customer service. I have been doing business several times in this location and i know this services they gave me it is no normal. Disappointed 100%. I am business with the uhaul account for more than 2 years.TONY F.
They have every possible thing you could need for moving.KAY S.
El cliente no dejó un comentario.FERNANDO O.
El cliente no dejó un comentario.SERGIO E.
Greeg and his team are the best. I drive 2 miles further than the closest uhaul just to work with them. Highly recommendedKOPEIKA R.
Its all good, but trucks are older than Penske, and not have security options.Juan L.
El cliente no dejó un comentario.YACKIMIR A.
Uhaul truck is better because that's uhaul is good cleaning I love uhaul truck.ANTOINE M.
El cliente no dejó un comentario.KARLA Q.
Every time I come I am satisfiedULYSSES R.
El cliente no dejó un comentario.RASAHD S.
El cliente no dejó un comentario.FRANKLIN P.
El cliente no dejó un comentario.Yeni S.
El cliente no dejó un comentario.MANUEL P.
The manager Greg was very friendly and helpful throughout my entire time at uhaul. I really appreciate everybody at the 36st Miami location.David H. | Overall Experience
El cliente no dejó un comentario.FRANKLIN R.
I was given a fee for dropping off at this location without any prior notice. Before dropping off I called uhaul 800 # and also spoke to the store before selecting the location. No one ever mentioned any $35 fee.samuel C.
Exelen companyFRANCISCO D.
El cliente no dejó un comentario.Eduardo C. | First Impressions
El cliente no dejó un comentario.JOSE M.
No commentsROGERIO B.
This team is top notch.KOPEIKA R.
El cliente no dejó un comentario.Jose M.
Train work proper communication and customer serviceROSELINE J.
El cliente no dejó un comentario.BELINDA M.
El cliente no dejó un comentario.JOSE R.
Keep with the good work.JOSE V.
all very goodCARLOS C.
me atendieron muy bienPEDRO A. | First Impressions
El cliente no dejó un comentario.PRISCILLA M.
El cliente no dejó un comentario.EVER O.
El cliente no dejó un comentario.SHARINA N.
Easy friendly wood definitely recommendNAKIEA V.
El cliente no dejó un comentario.JASON A.
El cliente no dejó un comentario.ERNESTO S.
El cliente no dejó un comentario.CARLOS L.
Los frenos y el A/c no estaban trabajando bien, un fuerte mal olor cuando se encendia el A/C y los frenos con problemas y ruido.DONALD O.
El cliente no dejó un comentario.MATIAS B.
El cliente no dejó un comentario.RASAHD S.
El cliente no dejó un comentario.OSMANY G.
I'm upset I was over charged for gas because I made sure to fill up the tank and they still charged me 9 dollars for Gas which is freaking absurd !! The "system" was down when I turned in the rental and I had to wait almost 30 mins for the associate to even acknowledge me and he just stated for me to leave the keys and they would email me later and then I was charged extra for gas that I actually made sure to fill up before returning and I had videos and pictures to prove it ðŸ¤¦ðŸ½â€â™€ï¸BRIANNA P.
Everything went good friendly and good service with staffAngelita G.
El cliente no dejó un comentario.KEVIN G.
Everyone is very helpful and courteous.Linda P. | First Impressions
The staffs there are very helpful and friendly.Diane G. | Overall Experience
mice got to my stuffEleida D. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!