Customer Reviews for U-Haul Moving & Storage at 36th St

2,223 reviews

2460 NW 36th St   Miami, FL 33142
(E Of 27th Av)

(305) 634-0673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(305) 634-0673

2460 NW 36th St
Miami, FL 33142
(E Of 27th Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

ATENCIÓN PROFESIONAL

JOSE Z. 
Rating:
4.0

Customer did not leave a comment.

vanessa M. 
Rating:
5.0

Great customer service

JESSICA J. 
Rating:
4.0

Very attentive and clean

Yaidi G. 
Rating:
4.0

Customer did not leave a comment.

ROCHELLE M. 
Rating:
4.0

The truck wasnt clean and needs oil maintenance..My credit card was over charged

LAURYS P. 
Rating:
5.0

Customer did not leave a comment.

Liset M. 
Rating:
5.0

Customer did not leave a comment.

NATALIE S. 
Rating:
4.0

The car have sensor checks

ULISES C. 
Rating:
1.0

This 15' truck was rented by me initially in Perrine, Fl as a ONE WAY to Orlando, FL.on 11/19/2021. It got dropped off at 6112 Forest Road, Orlando, FL on Saturday evening 11/20/2021!!!!! This same Truck got rented at the Orlando,FL. location and it was a ONE WAY ALSO, However SYLVAN ADAMS SOMEHOW LOOKED INTO THE SYSTEM AND SAW MY RENTAL AND CANCELLED IT TO A ROUND TRIP AND CHARGED IT TO MY ACCOUNT. IF THIS PERSON HAD DONE THEIR DUE DILIGENCE WHEN THE PERSON, WHO DROPPED IT OFF PROBACLY AFTER HOURS, HE/SHE WOULD HAVE SEEN SOMEONE ELSE DID A ONE WAY FROM ORLANDO WITH THE SAME TRUCK. I GOT CHARGED AGAIN $226.34 FOR BEING OVER 2 DAYS, WHEN IN FACT IT WAS TURNED INTO ORLANDO A DAY EARLIER. I WOULD LIKE THIS PERSON TERMINATED BECAUSE OF PURE NEGLIGENCE AND FINANCIAL LIABILITY. THIS NEW CHARGE NEEDS TO BE CORRECTED IMMEDIATELY.

MICHELLE K. 
Rating:
2.0

Customer did not leave a comment.

TAYLOR O. 
Rating:
3.0

The vehicle was in poor condition. It was shaking and had a bad burning smell coming from the engine. Then I was given a different vehicle from the one I reserved and up charged for it unknowingly. The customer service girl was rude carrying on with personal conversation on the phone and different associates in the store instead of trying to give quick service seeing that she had a line forming with other customers. I was told that I could pay with cash but she requested a card and placed a 100 dollar hold on my card for the rental. This experience was terrible and I wouldn't come to this location again. At least the manager tried to rectify the situation in the end when I complained about why I was overcharged but not for the safety concern of the poor condition the vehicle was in.

ROBIN W. 
Rating:
3.0

Better Custumer service

NELSON G. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN GIOVANN L. 
Rating:
5.0

Is a good service

ROBERTO G. 
Rating:
5.0

Customer did not leave a comment.

RYLAND C. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE M. 
Rating:
3.0

todo bien, nos atendieronsuper rapido

HENRY F. 
Rating:
5.0

Customer did not leave a comment.

YAEL G. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

I was notified at the last minute, after having a long standing reservation that my truck size had changed, and the location. The people at the initial location wouldn't tell me where the new location was, so I spent half an hour on the phone getting the new address. So I was sent an extra 3.5 miles north into the middle of rush hour traffic, in the opposite direction I was traveling in. Threw the entire day off. However, the guy I picked the truck up from in the morning was very good.

PETER W. 
Rating:
5.0

The girl and the guy were fantastic with helping me

Artis P.  |  Overall Experience 
Rating:
3.0

Make the drop off box more visible and in a lighted area and have more room for the trucks that are dropped off after hours

LEatrice P. 
Rating:
1.0

El muchacho que me atendió no me dio una buena atención.

JORGE A. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO P. 
Rating:
5.0

Customer did not leave a comment.

DOMENIC C. 
Rating:
1.0

The people that work there are so incredibly rude and unprofessional I had a terrible experience. The store needs to hire employees not friends and family that just sit around and talk rather than helping the client

ANDREW J. 
Rating:
3.0

Make sure that when a person makes an on-line reservation for a truck that the U-Haul location where the reservation was made that the truck will be available on the day and hour that the reservation was made.

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

Carlos A M.  |  First Impressions 
Rating:
5.0

I visit 3 different locations, all the employees in all location where extremely helpful and with courtesy. First experience wit Your company and I am please with the service offer.

Carlos A M. 
Rating:
1.0

George Herrera the manager is very rude and unfriendly, they didn't gave me the van that I rented and they explanation wasn't correct Never will be a rent again in u-Haul

MARIO I. 
Rating:
5.0

No coment

MARIA H. 
Rating:
4.0

Customer did not leave a comment.

RADCLIFFE J. 
Rating:
1.0

1. Open doors at time posted for business!. I waited an hour with 3 other customers outside gate on Sunday.The employee said he was alone and couldn't open doors. We got very upset with him. We observe him open exit gate and got keys from drop box, drove that vehicle entering in building thru exit door and started processing return on a car that was left outside building after us. I couldn't drop my keys on drop box. because I rented a trailer that hitch on back of my pick up. My trailer was not clean when I received it on Saturday for 24 hrs rentaI, I took pictures and called it to customer. On Sunday door should open at 9 am but they where late doing so but we where waiting outside since 8am. The employee said we are charging your credit card for 2 days since I am late returning, when is not posible to return at 8:am on a Sunday when they open door at 9:am. However, this Sunday they open late due to short staff, what a shame. However after speaking to manager on phone , u haul reverse my 2 day charge Back to my debit card

MARIA J. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo Enrique L. 
Rating:
5.0

Customer did not leave a comment.

ALAIN F. 
Rating:
1.0

stop scamming over pricing customers and when you say you close at 5 make sure you tell the customer to come atleast an hour before to return the truck. i was there 20 min early and you didnt want to accept the truck just to get one more payment.

ODALYS C. 
Rating:
5.0

Customer did not leave a comment.

Mariano O. 
Rating:
5.0

Everything was ok

ARTURO V. 
Rating:
1.0

One of the staff members called my friend the N word.

HIRAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovani O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS C. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY T. 
Rating:
4.0

The previous location dropped me the day before and caused me a big headache…

DANIEL M. 
Rating:
5.0

Bien 👍.

Rosa g.  |  First Impressions 
Rating:
3.0

There were roaches in the storage unit when we opened it.

Sana A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
2.0

I would have to say that returning the van was not a good experience at all. As I pulled up to the location (at 5:07pm), there were 2 associates preparing to leave and walking to their car. As I tried to get assistance from the first associate (who was parked directly in front of the door , he completely ignored me. He just got in his car and started it and drove away. As I walked over to the 2nd associate that had gotten in a black car, I politely said hello and asked for her help. She looked me straight in my face and rolled up her window and drove off. It is very disgusting that U-Haul employs individuals like this that can't even take 2 minutes out of their day to help a customer….even at the end of the work day. To be ignored and dismissed like that does not make me feel like a valued customer at all and I will be reporting this incident to corporate. People like them should never be able to assist customers in any way. Shame on both of those individuals!!!!!

Kiona C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
1.0

The staff was extremely rude. They gave me attitude when I asked questions or asked what the next step was. No good morning, no thank you's. I was greeted with a “what do you need”. The 26 foot trucks alignment made it very difficult to Drive. I kept veering off the road nearly hitting others.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

MARICELA S. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE G. 
Rating:
5.0

Excellent service

EDY V. 
Rating:
5.0

Customer did not leave a comment.

HECTOR G. 
Rating:
5.0

la mejor atención al cliente la tiene.ese personal muy atentos y amables ...

fidel p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAIKEL R. 
Rating:
5.0

Excellent customer service

Osman C. 
Rating:
4.0

Mike and Greeg were extremely helpful.

CHARLES I. 
Rating:
5.0

Truck broke down and wouldn't crank I would suggest making sure the trucks are not having any issues and if so don't rent it out

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jorge C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

CESAR J. 
Rating:
5.0

Customer did not leave a comment.

LONNIE R. 
Rating:
5.0

The great customer service!

JORGE C. 
Rating:
1.0

I was not able to use the van. There is supposed to be a reimbursement and I have not seen it. Missing equipment and truck smelled like cigarettes. Horrible experience.

Felix C. 
Rating:
5.0

Well with my experience I DON'T think nothing is suppose to be done to get better I love my experience with you guys so what else can I say. It's all real good . Just keep the good work you're doing . ðŸ'

JULIO J. 
Rating:
5.0

Customer did not leave a comment.

Lester C. 
Rating:
5.0

Customer did not leave a comment.

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

JULIO P. 
Rating:
1.0

At first you guys changed the pick up address because they said they don't have a cargo van where I reserved. Next, I went to 2460 NW 36th street, This place was terrible that the person who organize the truck, she already went another place and do nothing even my reservation was 14:00 oclock.. Because of her I had to change the pick up location again. I never experienced like this terrible problem another rental company. I was disappointed you guys.

HIROHISA T. 
Rating:
1.0

I am being charged without photo proof to justify the charges, and when I called I reached Tameka Montgomery (TamekaMontgomery@uhaul.com), who refused to give me photos and hung up the call with me. This is simply fraudulent.

JAMES W. 
Rating:
3.0

The van was infested with reaches! I told the employee when I returned the van and they didn't care. It was the worst experience I ever had. I don't think I will continue renting vans from this location.

CRISTIAN T. 
Rating:
5.0

Customer did not leave a comment.

Siuchee L. 
Rating:
4.0

None.

Soskia P.  |  First Impressions 
Rating:
5.0

I ask if I could leave the truck near where I moved He told no I had to bring it back to the same store. If it's the same company why you you don't accommodate the customer. Everything else was great. Thank you

JENNIFER C. 
Rating:
5.0

Miscalculation of gas. 26 miles of travel was said to take 6+ gallons of gas (4.2 mpg???). Service desk said I had no means of disputing the charge

Paul D. 
Rating:
4.0

Customer did not leave a comment.

DUMERVIL F. 
Rating:
5.0

Awesome,now this location is a team player, everybody is on the same page......

Calvin G. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

YACDOLIN M. 
Rating:
5.0

Thanks a lot. The lady at the front was very nice and helpful. Great experience.

Ivan M. 
Rating:
5.0

I've been renting for over 20 years, always the best choice when it comes to renting a u-haul

Calvin G. 
Rating:
5.0

Customer did not leave a comment.

SHANIKA D. 
Rating:
5.0

Customer did not leave a comment.

JAMERIEL F. 
Rating:
5.0

Keep reminding you already excellent staff that they are great and are giving good customers service. Thanks again

CHERYL S. 
Rating:
5.0

Comment: Denise is always courteous and goes the extra mile. 2nd rental with her and she's doing an amazing job going above and beyond.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO D. 
Rating:
5.0

Have everyone keep the same energy as Denise to go above and beyond for a customer. Denise stepped in right away on reservation I arrived late for (my fault) and instead of turning me to the 1-800 number she analyzed the bookings and made it happen. This is top notch!

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

EMMA O. 
Rating:
4.0

Customer did not leave a comment.

Gonzalo B. 
Rating:
5.0

Good sevice every time I go there

ULYSSES R. 
Rating:
5.0

Super profecional

DENNIS K. 
Rating:
3.0

I was not happy with the truck I got the light engine was on it like old truck n It didn't accommodate me so I can do the moving it's was dirty I don't hv a way for me to put things inside because the long thing they have to go inside the truck don't hv one

ALEXANDRA M. 
Rating:
3.0

YOU MAY HAVE GOOD OR BETTER PRICES SMAE OF HE ONLINE I HOPE YOU RETURN ME SOME MONEY

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

BARBARO C. 
Rating:
5.0

My truck pickup is good improvement. I like it.

ANTOINE M. 
Rating:
4.0

Provide 1 free rental for regular customers who have rented 3 times in a 3 month time period. The free rental should be applied to a daily rental amoujt!

MARHLENE B. 
Rating:
1.0

The guy, who received the truck when i came back to drop off the truck, turned on the truck and started to accelerate the truck several times, then they guy left the truck on and made men wait like 10 minutes with truck on and also i saw him again accelerating it many times, then the guy came to me and told me that i have to pay the gas. I told him that it was illogic that i have to pay for gas because i used the truck just 5 miles and refilled one gallon before to the drop off.They guy was Un respectfully skinny guy, black hair, it seems like a kid. No serious person for this kind of job and no sense of customer service. I have been doing business several times in this location and i know this services they gave me it is no normal. Disappointed 100%. I am business with the uhaul account for more than 2 years.

TONY F. 
Rating:
5.0

They have every possible thing you could need for moving.

KAY S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO O. 
Rating:
4.0

Customer did not leave a comment.

SERGIO E. 
Rating:
5.0

Greeg and his team are the best. I drive 2 miles further than the closest uhaul just to work with them. Highly recommended

KOPEIKA R. 
Rating:
5.0

Its all good, but trucks are older than Penske, and not have security options.

Juan L. 
Rating:
4.0

Customer did not leave a comment.

YACKIMIR A. 
Rating:
5.0

Uhaul truck is better because that's uhaul is good cleaning I love uhaul truck.

ANTOINE M. 
Rating:
5.0

Customer did not leave a comment.

KARLA Q. 
Rating:
5.0

nothing.

KATHY S. 
Rating:
5.0

me atendieron muy bien

PEDRO A.  |  First Impressions 
No reviews have been submitted for this location.

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