Customer Reviews for U-Haul Moving & Storage at 31st & Main

2,213 comentarios

3100 Main St Ste 10   Kansas City, MO 64111
(Bank of America Building)

(816) 256-2297

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 256-2297

3100 Main St Ste 10
Kansas City, MO 64111
(Bank of America Building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
2.0

When I picked up the vehicle the Uhaul employee specifically told the other employee not to clean the truck because I was taking it out. Also they didn't check the tires or inspect it or they would have realized they put me in a vehicle with a flat tire, which was confirmed by the person that fixed the tire that it had been flat at the time I picked up and the valve stem had been broken on tire for quite some time. So not only did Uhaul put my life in damaged, cause me extreme anxiety, but cost me far more money in gas and hotel as a result of taking 7 hrs to fix tire which resulted in me showing up to arrival a day later than expected so then had to hire people to unload since the people who were planning to help me had to work the following day. When I called customer support I was assured I would be contacted by yesterday, still waiting on that resolution call.

Melissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa G. 
Clasificación:
2.0

I had ordered a storage unit and it was described as big enough for a 2 bedroom apartment!! It was the size of a closet so I did not purchase it and had to move my apartment items into a friend's basement LAST MINUTE so I didn't even need to use the 20 foot truck I rented!!!

Shauna M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
5.0

This location did not offer the 24/7 pickup which was promised when I signed up for the truck rental. I understand why it was not available but the right thing to do is to let people know this isn't available at this location. Not knowing this took valuable time away from me and my team of movers

Emmett O. 
Clasificación:
5.0

Great facility and employees.

Brian T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
4.0

Signs for drop-off location or more clean segregation of stuff

Andrew E. 
Clasificación:
4.0

We filled up the tank with gas to the level we got it at but then we were charged for two gallons of gas. There's no way we were two gallons short! And of course now there is nothing we can do.

Jacob M. 
Clasificación:
5.0

Es una. Empresa mucho muy profesional. En todo : Installaciones seguras . Limpias, personal agradable y muy atentos en la atención al cliente . Gracias.

mario g.  |  Overall Experience 
Clasificación:
4.0

Check in was smooth and effortless. Staff was helpful and courteous.

Scott E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORRIS S. 
Clasificación:
2.0

Did not get the truck size I ordered - did not get the equipment we ordered - didn't get the correct number of blankets ordered - no one did a walk around of the truck - the person was rude

Ragena M. 
Clasificación:
2.0

The clerk who helped me at the desk called me upset the next day. She was clearly mad at me for not returning my key during store hours even though the signs on the building and the uHaul call operator I spoke with said earlier that day said that it would be absolutely fine for me to drop off the truck at any time. I would not recommend this location and will not be back.

Anthony N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake B. 
Clasificación:
3.0

Review the equipment well for damage and fuel level. It stressed me out having gotten ready to leave and then noticing unmarked scratches and dents and a quarter tank of fuel. I had my children with me and had to figure out where to park to talk to the staff. I know now that there is a way to report online through the text link, but he didn't tell me that originally.

Candace P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

It was a clean accessable place, equipment was alright people were ok, I would come back here, a lot better than the rest of them.

Francis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

The young man was so pleasant and helpful. The 31st and Main KCMO location is SO lucky to have him as an employee. I rented 6/16/2022 a.m.

Sara S. 
Clasificación:
5.0

I had no issues with location or equipment

EDGAR A. 
Clasificación:
5.0

They were very efficient!

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Friendly service and nice people to deal with. ¡Gracias!

Robert W. 
Clasificación:
5.0

Keep doing what you are doing

MORRIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell K. 
Clasificación:
4.0

Picking up and dropping off the truck was over all good. Being funneled to use the app while moving is frustrating when I just want to call and talk to someone.

Joshua S. 
Clasificación:
5.0

She was very sweet.

PATRICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ChinFeng H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO L. 
Clasificación:
5.0

The two gals that helped us were great! They were friendly, helpful, accommodating, and fun. We had actually contacted a different company first but their customer service was horrible and made us decide to try a different option so we wouldn't have to deal with how they made us feel... So glad we did!!! They were completely lovely in every way and turned the entire experience around for us. Thank you ladies!! No idea what you make, but ya'll deserve raises!

Cassandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
1.0

Hire trustworthy employees

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

Tatyana was very friendly and offered great customer service! :)

DRAGANA S. 
Clasificación:
5.0

Customer service was very helpful and amazing thanks

Kerri Z. 
Clasificación:
4.0

A Two wheeler would be nice for a cheaper price.

Byron G. 
Clasificación:
2.0

I app over charge my card I filled the tank up pass the required gas. The drop box was taped up with a sign no overnight drops. I had to call the reservation line and another customer pushed their key through the taped hole so I did to.

Gwendolyn N. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN W. 
Clasificación:
5.0

I thought you closed rather early. There needs to be a way that we can leave the rental after hours

gina H. 
Clasificación:
1.0

On the website is said they do overnight drop offs, but when we came back with the van to drop it off, the key drop box had cardboard over it saying "no overnight drop offs". It was raining and cold and me and my partner had to wait 20 minutes for live chat to tell us it's okay to drop it off during the next day. Won't go to this location again.

Aaron W. 
Clasificación:
5.0

The best U-haul facility I have ever been. People are nice and professional to help.

Wei-Ting Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darlene W. 
Clasificación:
5.0

They did a great job.

Abbas S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sam W. 
Clasificación:
1.0

I went into the location in Kansas City on Main Street. The lady at the counter asked me what I needed. And I told her I was returning a truck. She asked for my account information. I gave her my receipt from the beginning of the rental. I started to walk out and past a few people who I thought were customers. As I am about to leave out the door. I heard the female that was with the group yell, "You going to just ignore me!?" And started to tell me. "You can't bring this here! You see this key (with an Angry voice). This says "In Town Only!" Then she went on to tell me to bring it back to your original location. I told that was in Fayetteville, AR. She then grabbed at the paper and read it. She read it aloud and said. I guess someone made a mistake. And angrily walked away. No apologize at all. The other person just told me you were good. Never seen such a rude bunch...very unprofessional.

Franklin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen M. 
Clasificación:
5.0

Very friendly experience. I don't remember her name but i would come back just because of her. I'll get my next uhaul here.

Scott B. 
Clasificación:
4.0

1st vehicle had an engine light on. We swapped out for another vehicle that the hood wasn't latched correctly. We were able to open and shut to latch. Wondered how diligent they were in inspecting. Also, we asked if the 15' had a lock. She said, go out and look, if it doesn't you can buy one from us. THey should know. Of course, we did, it didn't, then we came back in to stand in line all over again to purchase a lock. Other than that, happy to get a vehicle to move one way. Also, on the arrival, Buda end, we delivered to the location on our contract, upon arrival, that location required us to deliver to a secondary location. No additional charges were applied that made us happy. Expensive to move. Glad you were there for us.

Michelle H. 
Clasificación:
5.0

She was very nice, professional and friendly. Should be like this everywhere. Thanks so much for the help.

MALLIKARJUN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA J. 
Clasificación:
3.0

All of the equipment I really needed wasn't available to rent, which was annoying because it made my move harder. Check your rental truck before you drive off.

Trent A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
4.0

Quick, responsive and friendly

Darren C. 
Clasificación:
5.0

The ramp on the truck that was issued to me was broken and not functioning properly. I called to advise the associate and she basically told me I wasn't operating it properly. Essentially it slides in and out. This truck the ramp didn't do that and was hard to put back in. Also, the appliance dolly I was issued, the wheel came off while trying to loan our appliance. I'll say the young staff, reluctantly assisted but there was one lady that was working but couldn't assist with anything. After dealing with this and having it take up most of my day when it was supposed to be an hour or 2 trip, I know for certain that the downtown location always has well maintained equipment and are helpful without assuming your stupid and don't know how to use the equipment.

Ameena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter B. 
Clasificación:
5.0

Clean, organized and the woman at the front desk was friendly and helpful

Candice M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

Friendly staff. Truck was clean and in great condition.

Sean M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

Well you can get explain better when it comes to different charges like by the day and the original price for the truck itself

Darrell W. 
Clasificación:
1.0

I arrived at 6:40.. ish and did the self return. When I was finished there was no place to put the key for a night drop off.. I tapped on the door because it was locked. A lady came to the door and told me I had to come back tomorrow because they close at 7 or I would be charged $20.00 extra. It was 6:52pm I told her I did the self return and she rolled her eyes and said “bye”. I've rented several trucks from Uhal and each time it gets weirder and weirder. I think I'll not be renting from you again. It's not worth the stress.

ANNETTE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney S. 
Clasificación:
5.0

I didn't get their name but the person who helped us when we picked up the truck and when we dropped off the truck was AMAZING. So incredibly helpful and courteous throughout the entire process. They made me want to choose U-Haul again in the figure.

Jack A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
4.0

Easy pick-up and return. Fast.

Kathleen R. 
Clasificación:
3.0

The website said that I could do mobile pick up and drop off, but when I got there they said I could not and must have the truck dropped off by 7 pm. Also, I reserved blankets but they were not available. I would have appreciated an email to let me know that blankets were not available so that I could bring my own. It appears that the online information needs to be updated.

Gina G. 
Clasificación:
3.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

Overall very good, I would like to see some kind of discount for those that return the trucks early, ie well before due date.

Craig G. 
Clasificación:
5.0

I love everything about the services. Job well done.

Miriam C. 
Clasificación:
2.0

The Rental Truck had empty Beer Cans and trash in the back. I had reserved my truck three weeks prior and for a two wheeler, dolly, one box and mattress cover…all I received when I picked up my truck was one Appliance Dolly…

David B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jill M. 
Clasificación:
5.0

I actually could rent closer to where I live and work but I always come to 31st and main because I love the service the friendliness and the cleanliness.

mina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candius H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice A. 
Clasificación:
4.0

WENT VERY WELL YOU ALL ROCK

STEVEN H. 
Clasificación:
1.0

Horrible customer service. The girl who checked us in was the rudest person I've ever met. Attitude check. Never using uhaul again.

Katie H. 
Clasificación:
5.0

I wouldn't change a thing

Weltene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria E. 
Clasificación:
5.0

Nicole is a real asset to your business.

Stephen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob G. 
Clasificación:
2.0

Both equipment, furniture pads and dolly, were unavailable and I was still charged for them.

eric H. 
Clasificación:
4.0

Pricing is steep but was cheapest in the area

Tina K.  |  First Impressions 
Clasificación:
5.0

Outstanding

Leeroy H. 
Clasificación:
2.0

The local manager was rude and abrasive (she attributed her mood to just 3 hours of sleep), even threatening to not rent me the truck I reserved. The equipment was fine, but I would never return or recommend this location given this behavior by the general manager.

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita T. 
Clasificación:
5.0

Always clean and well maintained. The manager is a very friendly, polite and enjoyable person to work with. Her employees are well trained and polite too.

Jason P.  |  Overall Experience 
Clasificación:
5.0

Great Place

Leeroy H.  |  Overall Experience 
Clasificación:
5.0

Nicole is the best she really makes sure that the customer is satisfied. Her attitude is outstanding she keeps the place in great shape

Leeroy H.  |  First Impressions 
Clasificación:
5.0

I just rented a 10 X 8 storage space yesterday. The lady at the front desk, I believe her name was Nicole, was very professional and helpful. The transaction went smooth. She showed me the storage unit and it looked new and immaculate.

Brent P.  |  First Impressions 
Clasificación:
5.0

I appreciate the professional staff there. They are always so helpful and understanding. Thank You for your service and serving Me.

Estella T.  |  Overall Experience 
Clasificación:
5.0

The excess code box was not working

Paulett K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glen d.  |  Overall Experience 
Clasificación:
5.0

Bright and clean. Elevator doors close almost immediately so be careful about leaving your things in there.

Laura M.  |  Overall Experience 
Clasificación:
5.0

Nicole has been an exceptional manager and made my U-haul experience exemplary. She has excellent customer service and went above and beyond on many occasions to assist me. I love her pleasant attitude and warm disposition especially during these trying times of the pandemic. She has juggled her responsibilities with grace and should be commended.

Tennille G.  |  Overall Experience 
Clasificación:
5.0

Nicole is the best give her a raise an get her some help

ralph j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasira F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Loris H.  |  Overall Experience 
Clasificación:
5.0

The staff has always been so helpful I really appreciate all their help. The place is very nice and well kept.

INDIA K.  |  Overall Experience 
Clasificación:
2.0

The staff are second to none. Always friendly, helpful and happy. Unfortunately I was misguided on the storage rates. I wanted a large unit for my clothes and one wasn't available. So I was assigned 2 smaller units that almost added up to what I needed but way less convenient on separate floors. Then I was charged a rate that was way higher than the large unit I requested and inconvenient as well. So I moved my storage to someone who gave 2 smaller units on the same floor while I wait for a large unit to become available and am being charged the rate that I would be paying for what I requested until that size comes available. THAT'S customer service. You don't punish a customer monetarily because you don't have what they need immediately.

mike b.  |  Overall Experience 
Clasificación:
5.0

I hope that my reasons for leaving doesnt hurt my relationship and future business with uhaul I caught covid early on and fell behind on payments for a storage and the manager Nichols Shaw was so understanding and uhaul so helpful during my hospitalization and offered me and way to save my things I just wanted to say I really appreciate you uhaul when I thought all was lost and thought I wouldn't make it thru covid 19 knowing that my personal belongings were safe and I could come retrieve them thank you thank you thank you love you guts for that because with the payment agreement i just didnt kbow how I was goibg to pay for and thought I surely lost it . ❤❤ its so nice to see companys that care about there customers and understand this pandemic. Sincerely Lanora gordon

Lanora T.  |  Overall Experience 
Clasificación:
5.0

Great and convenient! Love the access with card.

Marisa S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elvia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D.  |  First Impressions 
Clasificación:
5.0

Xavier was very helpful and was very nice.

STACEY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure dealing with Nicole and her staff when it comes to college move in and move out . It's hard to deal with all this from Canada and Nicole makes this so easy and takes always the extra stress on this mama .

S Christine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos G.  |  Overall Experience 
Clasificación:
4.0

The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25.00 more a month and a stall that might be smaller.

patricia t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  First Impressions 
Clasificación:
5.0

The employees at this location were very friendly and helpful.

BARRY B.  |  Overall Experience 
Clasificación:
5.0

The guy that set up my account was very helpful and nice!!!!! Yo

Michael F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasira F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
1.0

There is a real disconnect between the reservation process and actual rental process. Business processes are extremely inflexible. Incredibly difficult to get a hold of the correct person to handle an issue.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

All of the staff that I worked with were very helpful and had great customer service skills. I would use that storage facility again.

THOMAS M.  |  Overall Experience 
Clasificación:
5.0

General manager was amazing!!She approached me right after driving into the lot.Extremely helpful to my family's moving needs!She gave me a tour and explanation of the facility.She was very friendly to my family.Excellent customer service skills!!!she made sure all of our questions were answered and was very helpful the whole time.Great working attitude!!! I wish more businesses were run her way

THOMAS M.  |  First Impressions 
Clasificación:
5.0

Great Customer Service Management Nicoke Is Very Understanding And Caring Makes Sure Its Always Clean

Kelshawn B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebyka W.  |  Overall Experience 
Clasificación:
4.0

Please put the elevator specs insite and the website since it's not a cargo elevator. Otherwise great

Berlisha A.  |  Overall Experience 
Clasificación:
5.0

The people here are absolutely amazing! After two house fires a month apart my stress level was through the roof. I received so much genuine kindness from the staff, and the empathy I received really made a difference. ¡Gracias!

Sagan K.  |  Overall Experience 
Clasificación:
5.0

Awesome facility with friendly helpful staff. I never felt concerned storing my belongings at this u-haul storage facility.

Khoa L.  |  Overall Experience 
Clasificación:
4.0

There were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!

INDIA K.  |  First Impressions 
Clasificación:
5.0

Outstanding service. Thank you

MARK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Naima N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meeka B.  |  First Impressions 
Clasificación:
4.0

There was a shortage of staff. The staff were always running around helping customers.

DeJa M.  |  Overall Experience 
Clasificación:
4.0

Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got there

Daniel C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

tom C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaeylea G.  |  Overall Experience 
Clasificación:
5.0

Thank you to older lady at the front desk. She was just so helpful, honest and did everything she said she'd do in a timely manner. I really appreciate you all, and if I ever need a storage unit again, I will be back to you all. God bless!

Darius D.  |  Overall Experience 
Clasificación:
5.0

I've been with U-Haul for quite some time and I always enjoy doing business with the staff at this location. YOU! ROCK!!! You are awesome!! Thank you for the Grrreat service! and Awesome! support!:)!

Sheila N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brody S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica w.  |  Overall Experience 
Clasificación:
5.0

Kevin was truly a life-saver. We'd rented a 15' truck in Gladstone for convenience-sake and IT WASN'T THERE for pick-up. We went to the storage unit and Kevin was able to get us sorted out and on the road. I can't give him enough stars for his knowledge, helpfulness and quick response. -john elias

John D. E.  |  Overall Experience 
Clasificación:
5.0

The day staff was extremely helpful. Raquan helped with literally all of my issues, which made the storage process much easier. Nicole made sure that once I was locked out (after 10pm) that my things left in the hallway were stored safely until I returned the next day. The only thing the storage facility needs are larger elevators. My sofa and queen sized box spring had to be carried up 2 flights of stairs which was a painful process. But I like how secure the building is, and the employees were helpful.

L'SHARESEE B.  |  First Impressions 
Clasificación:
5.0

Very easy to access the unit. Always had carts available to bring stuff in/out of unit.

Mark N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andria R.  |  Overall Experience 
Clasificación:
5.0

Nicole is a great owner! She was patient and understanding with me and my use of the storage. The business side of her was not to be played with. Her knowledge was impeccable. The TEAM EACH AND EVERY LAST ONE OF THEM ARE FRIENDLY AND NICE. I love you all sorry for your lost, but keep your head high. Thanks for everything and have a nice day.

Amir H.  |  Overall Experience 
Clasificación:
2.0

To whom it may concern I rented a truck that was on E they said it was going to credit my money back to me for putting the gas in the truck when I call about my money they said they credited to my account when I checked my account my storage balance was still the same when I rented the truck the very first time they overcharge double charge whatever you want to call it for $92 and some change tell me to call my bank because they credited my money back to my card and my bank said they never did they didn't see any credits of them returning my money and they didn't credited to my account because my balance it never went down and never changed nothing so when they say they're going to credit your money back they don't credit your money back they don't add it to your account none of that they give you the run-around the and they don't give you anything back like they say they do are they say they will so no I will not recommend, not at all.... thanks for your services......

SHERONDA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  Overall Experience 
Clasificación:
5.0

During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter's roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.

Sarah Christine M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah W.  |  First Impressions 
Clasificación:
5.0

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Tennille G.  |  First Impressions 
Clasificación:
4.0

Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.

Ronald D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Unit was clean.

Ronald D.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Breanna W.  |  Overall Experience 
Clasificación:
1.0

Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative

nicole h.  |  First Impressions 
Clasificación:
5.0

Great doing business with you.

Sheila N.  |  Overall Experience 
Clasificación:
5.0

Very pleased

ashley b.  |  Overall Experience 
Clasificación:
5.0

They deserve a raise

Jeremy G.  |  First Impressions 
Clasificación:
5.0

This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Gracias.

AURTHER B.  |  First Impressions 
Clasificación:
5.0

Nicole is awesome

JOHN C.  |  Overall Experience 
Clasificación:
2.0

Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.

Debbie E.  |  Overall Experience 
Clasificación:
3.0

Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

davin w.  |  First Impressions 
Clasificación:
5.0

Friendly staff and doing good job.

Meir C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff

ryan b.  |  First Impressions 
Clasificación:
5.0

Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!

nicole j.  |  First Impressions 
Clasificación:
5.0

Fast services.

Will H.  |  First Impressions 
Clasificación:
5.0

ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! ¡Gracias!

Jeff I.  |  Overall Experience 
Clasificación:
5.0

The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!

Andrew B.  |  Overall Experience 
Clasificación:
4.0

Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.

Michele M.  |  Overall Experience 
Clasificación:
5.0

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

Nancy S.  |  First Impressions 
Clasificación:
5.0

met my expectations

joe k.  |  Overall Experience 
Clasificación:
4.0

Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.

katie m.  |  Overall Experience 
Clasificación:
5.0

jayme chandler and staff were great the best thank yall an mr chandler

ralph j.  |  First Impressions 
Clasificación:
5.0

I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.

jonathan k. | Reservación
Clasificación:
5.0

Knowledgeable staff, clean and secure building

Mike F.  |  Overall Experience 
Clasificación:
1.0

Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.

Carol M. | Reservación
Clasificación:
5.0

Very informative and polite and the process went smoothly.

veronica w. | Reservación
Clasificación:
5.0

Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.

Mike F. | Reservación
Clasificación:
3.0

Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location

Heather W. | Reservación
Clasificación:
5.0

Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti

Marti D.  |  Overall Experience 
Clasificación:
5.0

Very helpful respectable.

Andre C. | Reservación
Clasificación:
1.0

Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

Brett M. | Reservación
Clasificación:
5.0

I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!

ATHENA M. | Reservación
Clasificación:
5.0

Great and helpful employees.

Anita B.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.

Melanie M.  |  Overall Experience 
Clasificación:
3.0

People are not answering the phone.

RINDA M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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