Comentarios de los clientes para U-Haul Moving & Storage at 31st & Main

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at 31st & Main

Clasificación general:

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Judy F.
Clasificación:

El cliente no dejó un comentario.

Eric V.
Clasificación:

El cliente no dejó un comentario.

Tej R.
Clasificación:

El cliente no dejó un comentario.

Courtney M.
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El cliente no dejó un comentario.

Daryl L.
Clasificación:

El cliente no dejó un comentario.

Annette W.
Clasificación:

Fantastic rate

DARNAY S.
Clasificación:

What can be done to improve service for the next customer: Streamline the online reservation system with the physical location. For as long as it took to pickup upon my arrival I should have skipped online and just rented my truck from the counter. Perhaps only one customer should proceed inside on 31 & Main at night or particularly when the young lady is solo.

Alejandro V.
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El cliente no dejó un comentario.

KIWONE H.
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El cliente no dejó un comentario.

Ann T.
Clasificación:

It was such an easy process. Staff was fantastic

BRUCE B.
Clasificación:

I have used this location before and always have enjoyed their service. Same applied this time but all fell apart when I drove away. The engine light was on and the outside window was filthy. I did not have time to go back as movers were waiting for me to pack the truck. I tried calling the GM who waited on me and it was like Fort Knox. I did email customer service and heard back 24 hours later that if I had problems on the road to contact their road side people. This truck was almost 100000 mikes and clearly had not been looked at prior to me taking. When returning in Chicago it was prompt and courteous but rep wore his mask around his neck instead of over his face

Liz Q.
Clasificación:

Excellent service

Uriel S.
Clasificación:

greatest place ever

Naima N. | First Impressions |
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El cliente no dejó un comentario.

Mira K.
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El cliente no dejó un comentario.

Jessica W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ian S.
Clasificación:

The UHaul locations that have employees present (versus the self check-in kind) are much better.

Meeka B. | First Impressions |
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El cliente no dejó un comentario.

Janiece B.
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I always use this location because of the great customer service that I receive. I will always use them when possible. Thank you for all that you do for the community.

DeJa M. | Overall Experience |
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There was a shortage of staff. The staff were always running around helping customers.

Anthony B.
Clasificación:

Thanks

Rodolfo H.
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Everything was great. Staff was very helpful. Thankyou. Gary

Meeka B.
Clasificación:

El cliente no dejó un comentario.

Mentora B.
Clasificación:

Excellent, they handled my checkin efficiently. Started with a hello as I walked in the door and had me out in less than 6 minutes. The Lyft driver even showed quickly. Told her about the door problem, she stated a mechanic would check it out.

Kathy S.
Clasificación:

El cliente no dejó un comentario.

Shannon N.
Clasificación:

Hands down the most welcoming Uhaul facility i have ever used. Uhaul us always my go to. The staff was friendly and ready pickup and return! Explained the gas replacement thats a first I always put in too much. Quick and cool felt zero pressure no one needs that when moving! Thanks ☺

Donald W.
Clasificación:

Jade was wonderful!

K Joe T.
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El cliente no dejó un comentario.

Daniel C. | Online Move In |
Clasificación:

Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got there

chester S.
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El cliente no dejó un comentario.

Karsyn K.
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Had a poor customer service experience at this location. After stating having just been out of surgery, and not being able to lift anything but had to move everything to find something Uhaul installed. And ended up popping a stitch.

Matthew E.
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El cliente no dejó un comentario.

cory P.
Clasificación:

Please contact me at Cory.pitts@vikings.berry.edu. After picking up my truck, I drove 20 mins to my location to pickup a couch. I opened the back door and someone had been living in the back of my truck. Pee everywhere, cat food, trash pull-ups, cigarettes etc. I have pictures. I drove 20 mins back to get a refund and was told I can get a refund but need to pay the taxes. Mileage was also incorrect. This was a terrible experience.

DEVIN W.
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El cliente no dejó un comentario.

Shelby H.
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El cliente no dejó un comentario.

Mustafa M.
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The Spanish man and the old man both are not good at all and they don't know how to speak to the people they try to Charge me extra Twice

Jerame G.
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El cliente no dejó un comentario.

Beverly H.
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Nothing

ERIN D.
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The front desk staff was helpful, explained things very well and was sincerely friendly!

Cynthia H.
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El cliente no dejó un comentario.

Amy W.
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The manager that helped me was very nice and efficient. I was in and out to pick up my truck in just minutes.

ALEXANDRA S.
Clasificación:

El cliente no dejó un comentario.

Steven M.
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El cliente no dejó un comentario.

Soufiane B.
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El cliente no dejó un comentario.

Tania Massiel G.
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El cliente no dejó un comentario.

Troy B.
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El cliente no dejó un comentario.

tom C. | First Impressions |
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El cliente no dejó un comentario.

Zola G.
Clasificación:

Easy

Paul S.
Clasificación:

Nothing. All was as good as you can make it. Especially the return which was done electronically and quickly.

Lance S.
Clasificación:

I had reserved an available Pickup for 8:30am. I arrived at approximately 8:15am. The assigned hourly Supervisor, Nicole Shaw ran my payment card 3× and did abort each manually. Having unlimited access to cash I contacted my bank, Boatman's/BankofAmerica which, as you know is in transition location wise. Anyway an apparent restriction was cleared. Upon returning for a 9:30am pickup; again Nicole Shaw aborted my transaction. I was able to contact mobile banking customer service and went to proceed with rental. At this time both employees attempted to take a smoke break or something. Fortunately, conscious customer consideration allowed Jade Thrasher to concluded the rental. Thankfully I was able to drive off around 9:31am. As I was leaving a truck of 3 pulled up. I stopped, offerd a greeting and sped on my way. I stop again to say hello to a videographer friend of mine. Suddenly, Nicole Shaw appeard behind her ranting something. As I was close I reversed back to the lot I could hear Nicole Shaw still irate. Once I was at the door she asked me what I said to someone other than her. I was already late as I was trying to catch up with Don. Anyway she was out of line. I returned the Pickup on Monday morning. Jade Thrasher reviewed the mileage to be 28 over estimation taking the charges from 112.20 to 133.18. I agreed. I asked her to inform her co-worker not to involve herself in the affairs of customers as it was not a good reflection on company policy. On today October 7, 2020 I received some fraudulent charges pertaining to fuel. As opposed to less fuel I actually added more from a 13$ purchase at 7/11. Also Im getting a recurring charge for an erroneous Arizone Toll of some sort. Smells very bad. May need to have the authentic manager respond.

kelly E.
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El cliente no dejó un comentario.

ROY C.
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El cliente no dejó un comentario.

Warren R.
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El cliente no dejó un comentario.

IRINA V.
Clasificación:

The lady that helped me check in was lovely and very helpful.

Shaeylea G. | Overall Experience |
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

Sarah S.
Clasificación:

Nothing. Really loved the staff especially. Very friendly and informative and helpful every time I visited! Thank you for helping this move go so smoothly!

ALEXANDROS A.
Clasificación:

El cliente no dejó un comentario.

Randolph G.
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El cliente no dejó un comentario.

Gordon T.
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Auto trailer pulled straight and smooth, hardly knew I was towing a car.

Richard T.
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Don't change location of pickup. It's downtown

AMANDA G.
Clasificación:

friendly and efficient staff, great location.

Uriel S.
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El cliente no dejó un comentario.

Kelly G.
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El cliente no dejó un comentario.

Joana L.
Clasificación:

El cliente no dejó un comentario.

STEVEN S.
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El cliente no dejó un comentario.

Rashawanda G.
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El cliente no dejó un comentario.

Sharon L.
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El cliente no dejó un comentario.

Jacob F.
Clasificación:

El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

Shaeylea G.
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El cliente no dejó un comentario.

Amanda G.
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The staff were friendly and accommodating and I would absolutely use this location again.

Christopher E.
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All the employees at this location are the best! A very positive experience.

Michael M.
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El cliente no dejó un comentario.

Angela J.
Clasificación:

Listen to the customer when they tell you they're needs. If they say they only need a certain amount of days then listen!

Bill S.
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El cliente no dejó un comentario.

Franklin B.
Clasificación:

El cliente no dejó un comentario.

Joel R.
Clasificación:

El cliente no dejó un comentario.

Jason K.
Clasificación:

Awesome service

David J.
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El cliente no dejó un comentario.

Sarah O.
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El cliente no dejó un comentario.

Uriel S.
Clasificación:

Jayme and the staff are amazing!

Sarah F.
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El cliente no dejó un comentario.

Deborah A.
Clasificación:

El cliente no dejó un comentario.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

Charles R.
Clasificación:

Nicole is amazing and deserves a raise

Parke W.
Clasificación:

El cliente no dejó un comentario.

Dawne D.
Clasificación:

The only complaint I have is that they shouldn't schedule more than 3 people for the same time or at least have another person schedule to work in case it is busy.

Darius D. | Overall Experience |
Clasificación:

Thank you to older lady at the front desk. She was just so helpful, honest and did everything she said she'd do in a timely manner. I really appreciate you all, and if I ever need a storage unit again, I will be back to you all. God bless!

Chelsea L.
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El cliente no dejó un comentario.

Keith B.
Clasificación:

She was very respectful and knowledgeable. She even called me to make sure they were going to be able to fit my needs. That's the service I want for my money!!

Sharon L.
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El cliente no dejó un comentario.

Anita M.
Clasificación:

El cliente no dejó un comentario.

GREGG H.
Clasificación:

Renting my U-Haul for the day was a great experience. The staff was friendly and knowledgeable. The girl who filled out my paperwork was very friendly, thorough, and fast.

Maria B.
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El cliente no dejó un comentario.

Antionette S.
Clasificación:

El cliente no dejó un comentario.

Peter M.
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El cliente no dejó un comentario.

Jory O.
Clasificación:

Amazing service, could not of gone better.

Fred O.
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El cliente no dejó un comentario.

Julia F.
Clasificación:

Didn't have the truck I wanted. Horrible experience I will never ever use uhual

ernesto S.
Clasificación:

El cliente no dejó un comentario.

Valencia M.
Clasificación:

El cliente no dejó un comentario.

Jacob H.
Clasificación:

El cliente no dejó un comentario.

LEVYALVIN R.
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El cliente no dejó un comentario.

ollie S.
Clasificación:

El cliente no dejó un comentario.

Kathryn S.
Clasificación:

All good

Vanessa B.
Clasificación:

Everyone single employee I adore with was professional and personable. I ordered my U-Haul online which was easy and convenient and when I went to the store to pick it up I had absolutely no problems. I actually got there a few minutes early and was out by my pick up time. Also dropping it off was so easy I thought I had missed a step. Lastly I appreciate the email receipt. I did not know that was an option but it was nice and I was able to get back home faster since I didn't have to wait.

Alejandro S.
Clasificación:

Excellent services. Check-in was made easy.

Sheila N. | Overall Experience |
Clasificación:

I’ve been with U-Haul for quite some time and I always enjoy doing business with the staff at this location. YOU! ROCK!!! You are awesome!! Thank you for the Grrreat service! and Awesome! support!:)!

Scott M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brody S. | Overall Experience |
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El cliente no dejó un comentario.

David P. | First Impressions |
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El cliente no dejó un comentario.

roy c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

veronica w. | Overall Experience |
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El cliente no dejó un comentario.

John D. E. | Overall Experience |
Clasificación:

Kevin was truly a life-saver. We'd rented a 15' truck in Gladstone for convenience-sake and IT WASN'T THERE for pick-up. We went to the storage unit and Kevin was able to get us sorted out and on the road. I can't give him enough stars for his knowledge, helpfulness and quick response. -john elias

L'SHARESEE B. | First Impressions |
Clasificación:

The day staff was extremely helpful. Raquan helped with literally all of my issues, which made the storage process much easier. Nicole made sure that once I was locked out (after 10pm) that my things left in the hallway were stored safely until I returned the next day. The only thing the storage facility needs are larger elevators. My sofa and queen sized box spring had to be carried up 2 flights of stairs which was a painful process. But I like how secure the building is, and the employees were helpful.

Mark N. | Overall Experience |
Clasificación:

Very easy to access the unit. Always had carts available to bring stuff in/out of unit.

Andria R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Amir H. | Overall Experience |
Clasificación:

Nicole is a great owner! She was patient and understanding with me and my use of the storage. The business side of her was not to be played with. Her knowledge was impeccable. The TEAM EACH AND EVERY LAST ONE OF THEM ARE FRIENDLY AND NICE. I love you all sorry for your lost, but keep your head high. Thanks for everything and have a nice day.

SHERONDA G. | Overall Experience |
Clasificación:

To whom it may concern I rented a truck that was on E they said it was going to credit my money back to me for putting the gas in the truck when I call about my money they said they credited to my account when I checked my account my storage balance was still the same when I rented the truck the very first time they overcharge double charge whatever you want to call it for $92 and some change tell me to call my bank because they credited my money back to my card and my bank said they never did they didn't see any credits of them returning my money and they didn't credited to my account because my balance it never went down and never changed nothing so when they say they're going to credit your money back they don't credit your money back they don't add it to your account none of that they give you the run-around the and they don't give you anything back like they say they do are they say they will so no I will not recommend, not at all.... thanks for your services......

Lisa H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sarah Christine M. | Online Move In |
Clasificación:

During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter’s roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.

Leah W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tennille G. | First Impressions |
Clasificación:

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Ronald D. | Overall Experience |
Clasificación:

Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.

Ronald D. | First Impressions |
Clasificación:

Very friendly and helpful staff. Unit was clean.

Breanna W. | Overall Experience |
Clasificación:

Great customer service!

nicole h. | First Impressions |
Clasificación:

Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative

Sheila N. | Overall Experience |
Clasificación:

Great doing business with you.

ashley b. | Overall Experience |
Clasificación:

Very pleased

Jeremy G. | First Impressions |
Clasificación:

They deserve a raise

AURTHER B. | First Impressions |
Clasificación:

This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.

JOHN C. | Overall Experience |
Clasificación:

Nicole is awesome

Debbie E. | Overall Experience |
Clasificación:

Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.

davin w. | First Impressions |
Clasificación:

Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

Meir C. | Overall Experience |
Clasificación:

Friendly staff and doing good job.

ryan b. | First Impressions |
Clasificación:

Very helpful and friendly staff

nicole j. | First Impressions |
Clasificación:

Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯

Will H. | First Impressions |
Clasificación:

Fast services.

Jeff I. | Overall Experience |
Clasificación:

ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!

Andrew B. | Overall Experience |
Clasificación:

The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!

Michele M. | Overall Experience |
Clasificación:

Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.

Nancy S. | First Impressions |
Clasificación:

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

joe k. | Overall Experience |
Clasificación:

met my expectations

katie m. | Overall Experience |
Clasificación:

Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.

ralph j. | First Impressions |
Clasificación:

jayme chandler and staff were great the best thank yall an mr chandler

jonathan k. | Reservation |
Clasificación:

I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.

Mike F. | Overall Experience |
Clasificación:

Knowledgeable staff, clean and secure building

Carol M. | Reservation |
Clasificación:

Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.

veronica w. | Reservation |
Clasificación:

Very informative and polite and the process went smoothly.

Mike F. | Reservation |
Clasificación:

Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.

Heather W. | Reservation |
Clasificación:

Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location

Marti D. | Overall Experience |
Clasificación:

Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti

Andre C. | Reservation |
Clasificación:

Very helpful respectable.

Brett M. | Reservation |
Clasificación:

Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

ATHENA M. | Reservation |
Clasificación:

I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!

Anita B. | Overall Experience |
Clasificación:

Great and helpful employees.

Melanie M. | Overall Experience |
Clasificación:

The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.

RINDA M. | Overall Experience |
Clasificación:

People are not answering the phone.

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