Customer Reviews for U-Haul Moving & Storage at 31st & Main

1,925 comentarios

3100 Main St Ste 10   Kansas City, MO 64111
(Bank of America Building)

(816) 256-2297

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 9/24/2021 - 9/25/2021: 8:00 a. m. - 6:00 p. m.
  • 9/27/2021 - 10/2/2021: 8:00 a. m. - 6:00 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 256-2297

3100 Main St Ste 10
Kansas City, MO 64111
(Bank of America Building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 9/24/2021 - 9/25/2021: 8:00 a. m. - 6:00 p. m.
  • 9/27/2021 - 10/2/2021: 8:00 a. m. - 6:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SONIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISA S. 
Clasificación:
5.0

Xavier was very helpful and was very nice.

STACEY W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frances B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin B. 
Clasificación:
5.0

Always a pleasure dealing with Nicole and her staff when it comes to college move in and move out . It's hard to deal with all this from Canada and Nicole makes this so easy and takes always the extra stress on this mama .

S Christine M.  |  Overall Experience 
Clasificación:
2.0

The lady was great.but the younger man was not helpful or business like in his dealing with customers.

Brad J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremias C. 
Clasificación:
3.0

Location was wedged in between a lot of road construction. Not UHaul's fault, but unpleasant.

ANNA M S. 
Clasificación:
5.0

Nice and easy. Thx

JIM H. 
Clasificación:
5.0

Xavier was the only part of my entire uhual experience I would wish upon anyone. 4 phone calls, multiple visits etc. He was the only the only personable human I met along the way.

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON P. 
Clasificación:
1.0

El cliente no dejó un comentario.

KENNETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tahni C. 
Clasificación:
5.0

Very good service! Friendly.

DAVID H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK B. 
Clasificación:
3.0

I attempted to return the truck and trailer during the posted business hours and upon my arrival at this location, there was a hand written note on the door stating that the location had closed an hour early. I was able to return my rental via the app, and was satisfied with the ease of use.

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanon C. 
Clasificación:
4.0

Young man was great. Appreciated the ride to the other side of the parking lot to get out of the heat. Very quick drop off experience

Amy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos G.  |  Overall Experience 
Clasificación:
5.0

Excellent service... keep up the good work.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sawaya S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi L. 
Clasificación:
4.0

It's hard to review something I only saw the parking lot of. Creative use of space but I'm marking it down for not clearly sign posting their entrance more for at night. I ended up going backwards through bank drive thru.

Ian T. 
Clasificación:
4.0

The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25.00 more a month and a stall that might be smaller.

patricia t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonnam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

The employees at this location were very friendly and helpful.

BARRY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC I. 
Clasificación:
5.0

The guy that set up my account was very helpful and nice!!!!! Yo

Michael F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasira F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco A. 
Clasificación:
5.0

Jermain was really helpful. I'm not sure how you can improve on out wonderful experience.

BARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan I. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEATRICE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
1.0

There is a real disconnect between the reservation process and actual rental process. Business processes are extremely inflexible. Incredibly difficult to get a hold of the correct person to handle an issue.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

The 31st and Main st. Location was very helpful, got me on the road with the car dolly I needed quickly, and was just all around a nice group of guys. Will definitely drive out of my way to go to this location again

HOLDEN J. 
Clasificación:
1.0

The lady at the Uhaul place gave me a great run through of everything I had to do with the Uhaul...where/when to return, not to fill up past the current gas level, how much everything would probably cost. She failed to mention anything about the $30 service fee for filling up the gas. If I had known about this charge I definitely would have filled up myself. Also, when I returned it, I did not get a recipt or confirmation email/text. I had to call the location upwards of 10 times before someone finally picked up and figured it out. Overall not a great experience.

Daniel B. 
Clasificación:
4.0

Great job all around.

Craig G. 
Clasificación:
5.0

All was well

Melvina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie K. 
Clasificación:
5.0

All of the staff that I worked with were very helpful and had great customer service skills. I would use that storage facility again.

THOMAS M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Christy A. 
Clasificación:
2.0

Stop charging ppl extra fees when they return the vehicle how they received it

Dalana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
4.0

I was sent out with a broken passenger side mirror. I had to use zip ties to hold it in place. Major safety hazard.

Theodore J. 
Clasificación:
5.0

The moving pads were thrown about in back of truck. Other than that personnel was very helpful and pleasant. Already referred others to use this location. Thx

Dawn H. 
Clasificación:
1.0

The staff didn't come out to the truck.When we returned the truck we swept it out.There is a sign in the back of the truck stating if you sweep you get $25.00 off we did that and they didn't honor it.

Orlando C. 
Clasificación:
5.0

none

Cindy M. 
Clasificación:
1.0

Customer service was terrible, never answers their phone.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

The customer service was great

DENISHA G. 
Clasificación:
5.0

Everything went very well

Reid B. 
Clasificación:
3.0

Improvements to the app.

Mac C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
4.0

Would be nice to have more people at the service counter.

jesus A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

General manager was amazing!!She approached me right after driving into the lot.Extremely helpful to my family's moving needs!She gave me a tour and explanation of the facility.She was very friendly to my family.Excellent customer service skills!!!she made sure all of our questions were answered and was very helpful the whole time.Great working attitude!!! I wish more businesses were run her way

THOMAS M.  |  First Impressions 
Clasificación:
5.0

Return went great!

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milica A. 
Clasificación:
5.0

N/C

Sanderiah H. 
Clasificación:
5.0

Great Customer Service Management Nicoke Is Very Understanding And Caring Makes Sure Its Always Clean

Kelshawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
2.0

Have the truck I reserved when I reserved it for

Thomas B. 
Clasificación:
5.0

Air out the cab of the truck. Xavier was friendly and helpful. He was professional and made sure I was comfortable with the terms.

Amina R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle K. 
Clasificación:
5.0

Personnel were incredibly nice and friendly. The online check in was awesome. The truck was kind of dirty, which was fine for the two hours I had it. But it smelled a little bit and seemed like it needed a good cleaning. I felt dirty after driving it.

CHRISTOPHER R. 
Clasificación:
5.0

hire more staff to accommodate consumers

Verta M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethel P. 
Clasificación:
5.0

Amazing

Valencia H. 
Clasificación:
5.0

Every time I use this location, picking up my equipment is bit of a hassle. There's always a line and just one person checking people out at 8 am when everyone is trying to get their day started. I was in line for at least 20 min when I arrived at 8

Bradley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dassie S. 
Clasificación:
4.0

The website and phone app were not working properly and it caused extra time and effort for me to confirm the dropoff was done properly.

Myron K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinay V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kaleb R. 
Clasificación:
5.0

On a Friday, you should have multiple people inside for customers. The manager was the only one inside and had to leave the store to take another customer up to her new storage unit. Why couldn't one of the guys outside do it? My truck was sitting outside ready to go which was nice.

Brian H. 
Clasificación:
3.0

Not u-hauls problem but construction was wild with roads closed all around it.

Brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebyka W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilbirt V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Darold F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

The location was very understaffed. Only one employee for a location that is open on Sundays. Everyone had to wait a long time, and she was doing a great job of engaging with all the people there. However, from a business perspective I wouldn't want to leave the store unattended because the only employee had to help someone outside. Again, she did a great job but was clearly getting pulled all around.

Mike L. 
Clasificación:
2.0

PLEASE ALIGN THE TIRES. The vehicle pulled to the sides and it was difficult to remain in my lane. The cargo bay was also very dirty when I received the vehicle and there was a piece of someone's furniture inside the cabin.

david C. 
Clasificación:
1.0

The attendant was discriminatory, combative & tyrannical. She needs to be coached in discrimination law & not pretend to be some kind of industrial hygienist or otherwise dictatorial entity. I am considering a lawsuit of both your facility & her personally for human rights abuses.

Desmond P. 
Clasificación:
5.0

My customer service rep was extraordinary - GREAT service!

Andrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

Nothing wonderful customer experience

Alvin M. 
Clasificación:
5.0

Quick great service.

james E. 
Clasificación:
4.0

I went to the wrong store to get the van. Fortunately, they had a van I could use. I thought the system would notify the other location that I was picking up at a different location than where I had the reservation made. It didn't so I had a couple of calls from the correct location when I was a no-show. I felt bad and would like to have Bernburg told to call over there to cancel. It all worked out fine and everyone was really great. Maybe just remind people if they do what I did, to call and cancel the reservation.

Amy C. 
Clasificación:
4.0

Please put the elevator specs insite and the website since it's not a cargo elevator. Otherwise great

Berlisha A.  |  Overall Experience 
Clasificación:
5.0

The people here are absolutely amazing! After two house fires a month apart my stress level was through the roof. I received so much genuine kindness from the staff, and the empathy I received really made a difference. ¡Gracias!

Sagan K.  |  Overall Experience 
Clasificación:
5.0

Awesome facility with friendly helpful staff. I never felt concerned storing my belongings at this u-haul storage facility.

Khoa L.  |  Overall Experience 
Clasificación:
4.0

There were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!

INDIA K.  |  First Impressions 
Clasificación:
5.0

Outstanding service. Thank you

MARK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Naima N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meeka B.  |  First Impressions 
Clasificación:
4.0

There was a shortage of staff. The staff were always running around helping customers.

DeJa M.  |  Overall Experience 
Clasificación:
4.0

Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got there

Daniel C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

tom C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaeylea G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roy c.  |  First Impressions 
Clasificación:
5.0

During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter's roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.

Sarah Christine M.  |  Online Move In 
Clasificación:
5.0

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Tennille G.  |  First Impressions 
Clasificación:
3.0

Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

davin w.  |  First Impressions 
Clasificación:
5.0

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

Nancy S.  |  First Impressions 
Clasificación:
5.0

jayme chandler and staff were great the best thank yall an mr chandler

ralph j.  |  First Impressions 
Clasificación:
1.0

Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

Brett M. | Reservación
No se han enviado comentarios para esta ubicación.

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