Customer Reviews for U-Haul Moving & Storage at 31st & Main

2,442 comentarios

3100 Main St Ste 10   Kansas City, MO 64111
(Bank of America Building)

(816) 256-2297

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 256-2297

3100 Main St Ste 10
Kansas City, MO 64111
(Bank of America Building)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This is by far our favorite KC Uhaul location. They have helped us with two different city moves and we always receive excellent customer service.

William W. 
Clasificación:
5.0

No complaints here! Ready friendly and got me in and out with the whole U-Haul renting process! But it was a guy and girl working the night registers when I got it and returned it back. On 1-26-23 to 1-27-23! Quick process! Thank you!

Myeisha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
5.0

No comment.

james R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
1.0

Customer service was horrible. The employees didn't even bring the truck to the front door. I had to walk around the parking lot in the cold to get the truck.

Kendra G. 
Clasificación:
2.0

No padding available. Truck was dirty and smelled like weed. Could not get rid of the smell.

katlynne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junlin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
2.0

Clean the U-Haul and ensure you have the requested equipment before giving it to a new customer. Make sure the windshield wipers work properly. Make sure the cabin doesn't smell like cigarette smoke

Reid A. 
Clasificación:
3.0

Not a clear place marked for returning the trailer like other places I've been to but staff was very helpful

Jeffrey T. 
Clasificación:
1.0

Sales representative was completely rude and called my truck a piece of shit when I picked up the dolly then told me I was stupid when I showed her my I.d. To show it was me for the rental because it was a foid card and she said that's not an identity proof. If the lady doesn't get fired you guys are crazy.

dustin R. 
Clasificación:
5.0

really great nichole s awsome

Steve H. 
Clasificación:
1.0

1. Originally, when I went to pick up the rental (3100 Main St., STE 10, Kansas City MO 64111), while I was frustrated about the check-in process, the General Manager, was extremely rude and then said, "here's your ID and credit card back, you can go rent somewhere else." 2. I attempted to rent a truck through a different location but was rerouted back to where I originally went. On this occasion, the customer service was better, but the truck was NOT clean.

Thomas N. 
Clasificación:
5.0

The staff was very fast, helpful and friendly. Made check out and return super easy.

Eric A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
1.0

Employees

Anna D. 
Clasificación:
5.0

Nicole Shaw is the bessssssst Manager this U-Haul has ever had in my opinion. ..she is Awesome. ..she is very professional at all times. ..I never seen her get out of character. ..and I've been in there when she had so verrrrrry rude customers. ..Nicole is great she taught me that even if they are rude it's never personal. ..it's a part of customer service and problem solving. ..so now because of her when customers are rude to me I just smile and do the best I can to help solve the problem or complaint. ..Thanks Ms.Shaw your the bomb . Com

Miiah S.  |  Overall Experience 
Clasificación:
5.0

Excelente service

Clara R. 
Clasificación:
5.0

Always courteous & helpful !

Melvin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina J. 
Clasificación:
4.0

Personnel were a little cold. They wanted me to leave. They were not interested in verifying that the tank was full or that the mileage was within limits. When I received an email showing that everything was accurate, I was relieved. It would not hurt for them to do that in my presence, as my pickup experience left me with little faith in your systems.

Richart D. 
Clasificación:
5.0

Very easy to check in and check out. Very courteous staff. Overall I'd use this location and recommend to friends/family. Made my moving day really easy! ¡Gracias!

Abdullah P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Leslie C. 
Clasificación:
2.0

El area de storage muy sucia,huele mal y el storage que me dieron estaba sucio,la muchacha lo barrio y dejo la basura en una esquina,ella muy buena en su servicio al clienta pero el storage muy sucio!!

Leslie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOGAN M. 
Clasificación:
4.0

There was a situation that happend realy was out off my CONTROLL and I think at some point communication was lost! But there is a supervisor their I highly appreciate for her help who needs to be recommended to call on BECOUSE she understands and in some way is willing to help. As long as your in compliance with uhausl's rules...I learned a valuable lesson as well . That is be carefull of the help you hire to move your things. They can cost you money time and your peace if they are not true to the work and have their own vendetta ! Like stealing along the way. But yes she did that! Thanks Nicole and staff at U-Haul on 31 st and Broadway

chanda c.  |  First Impressions 
Clasificación:
5.0

Na

luc T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITHIK REDDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gian C. 
Clasificación:
5.0

Great courteous service

Maxine R. 
Clasificación:
3.0

The combination provided to access the lockbox/ key to the truck was incorrect. I had to ask twice for help getting the lock open only to find out the key wasn't even inside it. The loading ramp on the truck was completely broken and we spent probably 30 minutes just to get it back in. After finally getting it back in its slot, we were unable to use it for the remainder of the move.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney J. 
Clasificación:
5.0

Location is under construction but it was good people to work with

Vencent F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley F. 
Clasificación:
5.0

Truck was dirty and had damage. The guy who helped me was great.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lynn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
4.0

We returned it late at night and there was a homeless person wandering around talking to himself in the lot. Maybe they need a fence with a keypad entry for security.

Randol W. 
Clasificación:
4.0

There were things in the truck when we rented it. I believe a homeless person had been sleeping in it. There was a sleeping bag, a bag of clothes and a large cardboard box. Probably would be best if customers didn't have to clean things out of the truck to use it. Staff was very friendly and helpful. Overall, it was a good experience.

william P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew K.  |  Overall Experience 
Clasificación:
1.0

There was literally shattered glass in the floor of the truck that we had to clean out before loading our belongings.

Nicholas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

gilberto M. 
Clasificación:
1.0

When I called in to confirm that I could drop off my Uhaul there, the woman I spoke to was rude. She would not answer basic questions. She simply said, "You can drop it here" over and over but would not answer any questions. I thought I should look for a different facility. Since this location was only 10 minutes from me I went with it to drop off anyway. When I got there, two young men sitting at the desk were as unhelpful as the women on the phone. I told them I am dropping off the truck. They asked for the keys. I said the keys are in the truck. I want you to confirm the gas, mileage, and condition before I leave. And I want documentation of these things and that I turned the truck in. They insisted that was not necessary and that I could leave the truck and go. I refused to do so and insisted that they check the gas, mileage, and condition. They finally agreed and walked to the truck with me and did so. I then asked for a receipt they would not give me one. He said it would be emailed. I said I wanted it now for proof that I turned it in and proof of gas, mileage, and condition. They said it would take 10 minutes if I really wanted that. But that it was not necessary and that it would be emailed to me. I received this questionnaire from Uhaul, but still no receipt. And yes, I did check my spam folder. It is not in my spam folder. I should have stayed and insisted on the printed receipt. But I got so worn down with arguing with your Uhaul staff at this location for basic service that I agreed to leave and let them email me a receipt. I know a lot of people in KC. I will tell them not to use this location. I am now on hold with your 800 number hoping to speak to a live human being to get a receipt.

Roben G. 
Clasificación:
5.0

I can't think of anything. Everything was fast and the workers were courteous and friendly,, made me feel valued. No improvement needed.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M.  |  Overall Experience 
Clasificación:
3.0

Make your actual prices crystal clear.

Hannah H. 
Clasificación:
3.0

I would have this location by actually having their rental trucks actually clean. There was trash in the side doors and on the floor boards. The truck ate up gas like I have never seen before. I only used it only 3 miles and it ate gas as if I drove it for almost an hour. Somethings is definitely wrong with that. I would also say that when you want to use the app for contact less pickup that it actually works so you don't have to go inside and do everything all over again that you just finished doing online. This location needs a lot of improvement.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ramirez E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victor D. 
Clasificación:
5.0

I go out of my way to rent from this location. The way they treat me how quick their service is and I just feel perfectly happy with everything there. Nicole and her staff are amazing

mina H. 
Clasificación:
2.0

The truck is Prbly in need of replacement. The back lock area was extremely difficult to close. Returning equipment in early evening but it's really dark outside . Not enough lighting in parking lot.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verta M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
3.0

Sketchy Parking lot drop off.

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiana G.  |  First Impressions 
Clasificación:
5.0

Wonderful staff at this location

John R. 
Clasificación:
5.0

Back up cameras would be something good to help out on backups. Fed Ex had Cameras installed on their simular size of trucks to help the drivers

Steven S. 
Clasificación:
5.0

We rent several vans a month, Manager on site is always very helpful and friendly. Never a bad experience

Sebastian S. 
Clasificación:
3.0

There was water leaking into the truck and got all of my items wet and ruined some. The truck needs to be fixed so this does not happen again. Can a manager please reach out to me at 816-349-8388

Sarah C. 
Clasificación:
1.0

My vehicle was stolen at this location. Do not rent here. I was given little to no help by the workers. I was given a “whatever” attitude about my vehicle that was parked in their parking lot. How was I supposed to leave after returning the Uhaul? I was told they had no idea but they had security cameras. Bullshit!

XU X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charnda S. 
Clasificación:
5.0

I can't remember the woman's name who helped me, but she was friendly and fantastic.

Bethanie L.  |  First Impressions 
Clasificación:
5.0

I love the the staff.

VENITA T.  |  Overall Experience 
Clasificación:
5.0

Xavier was very professional and took the time to hear my frustration and expressed his sincerest apologies and let me know what I experienced was not how Uhaul operates. Thank you Xavier.

Pattina W. 
Clasificación:
5.0

Perhaps make a point to tell customers that the moving pads are packaged by the half dozen, so they need to take two!!

Crystal H. 
Clasificación:
5.0

Very reliable. Courteous customer service.

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce R. 
Clasificación:
5.0

Xavier was very pleasant and very professional. He listened to my horrible experience and sincerely apologized I experienced that and assured me uhaul does not operate or tolerate what I experienced and hope my experience moving forward will be excellent. Xavier was thorough and exceptionally exceeded my expectations. Thank you Xavier

PATTINA W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma B.  |  First Impressions 
Clasificación:
5.0

NA - Handled well; accurate and timely. Thank you.

Thomas W. 
Clasificación:
5.0

Very helpful and friendly

Charles L. 
Clasificación:
5.0

Was a very helpful and patient young man his two lady friends or associates where also very good. I will always come back to that location and recommend it highly! ....Thanks

Raymond s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik H. 
Clasificación:
5.0

N/a

Keiauna C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T.  |  Overall Experience 
Clasificación:
3.0

Difficult to get to. Lady at the counter was somewhat rude. Otherwise, fine.

Annabel A. 
Clasificación:
5.0

Drop off worked well

Don L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christpher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle P. 
Clasificación:
3.0

Add an after hour key drop. Having to go back during business hours to drop off the key is very inconvient.

Jeffrey J. 
Clasificación:
2.0

The truck share process was quite confusing. Evidently there is no drop box for after hours drops (except there is a sign that says 24/7 with some boxes next to it). The “process” apparently is you are supposed to make another trip to bring the keys back the next day. Why have 24/7 truck share then?

Nicholas M. 
Clasificación:
4.0

We purchased a queen mattress cover prior to pick up when making the reservation and didn't receive it. Should we have indicated that we bought that during pick up? Gracias.

Matthew W. 
Clasificación:
5.0

This U-Haul location is second to none. The employees, who have been there for years, always make it a pleasant experience and bend over backwards to make the customers have a flawless experience. I have rented from other locations in Kansas City and there's always an issue with some part of the transaction. That never happens here. They're the best.

mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janell B. 
Clasificación:
1.0

The location told me I didn't need a return slip when I dropped off the trailer....so they never checked it in....then it comes up stolen.....the uhaul thought about charging me for it......thus one those lazy location...where they like to stay inside behind the desk......uhaul need better employees.....I would never return to that location or recommend anyone to that location or to uhaul as whole......worst custuner service experience ever

KEITH B. 
Clasificación:
5.0

Very friendly and helpful staff

Matthew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin H. 
Clasificación:
1.0

STAY AWAY FROM THIS LOCATION!!!!! EXTREMELY POOR CUSTOMER SERVICE FROM MANAGEMENT AND EMPLOYEES!

sharilynn D. 
Clasificación:
5.0

Entire staff was friendly and very helpful -

Aprile G. 
Clasificación:
5.0

El cliente no dejó un comentario.

R B K. 
Clasificación:
5.0

The woman that checked me in and out was very friendly, efficient, and service oriented. She gave excellent instructions on how the return process works. I have rented from other UHaul locations all over the country and this was easily my best experience.

Christopher H. 
Clasificación:
3.0

The access to the business was not the address listed. It was difficult to find the entrance and drop off was not clearly marked. Attendant was friendly and helpful once I got there.

Jeanne A. 
Clasificación:
5.0

I was told I could drop off at any location. Later informed I could not drop off at any location

edward T. 
Clasificación:
3.0

Location was okay. Rest was tough. Cell signal is hard in that area and the “free” WiFi was shaky at best. Didn't get to properly check my truck out as the app froze. Not the locations fault, what was the bummer was the rep not being super helpful. Mentioned my confusion and issue and just said well it says it's out. Had to explain again and try to get keys. Okay, but a bummer. Checkin was a disaster. Check in was after close, go through steps and the app states put drop box. Literally no drop box available. Sat outside for over an hour on hold with U-Haul at night. Not great. They seemed confused about no box either. Another customer waited just as long as I did trying to just turn keys in.

Chris D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
3.0

The Rep Taiyana needs to be more respectful to the customers. And not be so quick to get in her personal feelings. And definitely don't threaten the customers with not renting to them because they don't see eye to eye.

Clyde H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus G. 
Clasificación:
5.0

Easy quick drop off. No problems

RICHARD S. 
Clasificación:
5.0

So easy, so fast, courteous, couldn't have been easier.

gail K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H.  |  First Impressions 
Clasificación:
5.0

Wonderful facility and staff.

Brian T.  |  Overall Experience 
Clasificación:
5.0

Need more unloading tools

AERON P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latosha H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Moriah M.  |  Overall Experience 
Clasificación:
5.0

The crew at this location is amazing!! Both days, each employee was so helpful, especially the two who took mercy on an old lady and helped me with my mattress! The moving carts at the facility are awesome! What a perk for someone loading alone. Five stars!!

Maurie H.  |  First Impressions 
Clasificación:
5.0

Great facility and employees.

Brian T.  |  Online Move In 
Clasificación:
5.0

Es una. Empresa mucho muy profesional. En todo : Installaciones seguras . Limpias, personal agradable y muy atentos en la atención al cliente . Gracias.

mario g.  |  Overall Experience 
Clasificación:
5.0

Nicole is a real asset to your business.

Stephen S.  |  Overall Experience 
Clasificación:
4.0

Pricing is steep but was cheapest in the area

Tina K.  |  First Impressions 
Clasificación:
5.0

Always clean and well maintained. The manager is a very friendly, polite and enjoyable person to work with. Her employees are well trained and polite too.

Jason P.  |  Overall Experience 
Clasificación:
5.0

Great Place

Leeroy H.  |  Overall Experience 
Clasificación:
5.0

Nicole is the best she really makes sure that the customer is satisfied. Her attitude is outstanding she keeps the place in great shape

Leeroy H.  |  First Impressions 
Clasificación:
5.0

I just rented a 10 X 8 storage space yesterday. The lady at the front desk, I believe her name was Nicole, was very professional and helpful. The transaction went smooth. She showed me the storage unit and it looked new and immaculate.

Brent P.  |  First Impressions 
Clasificación:
5.0

I appreciate the professional staff there. They are always so helpful and understanding. Thank You for your service and serving Me.

Estella T.  |  Overall Experience 
Clasificación:
5.0

The excess code box was not working

Paulett K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glen d.  |  Overall Experience 
Clasificación:
5.0

Bright and clean. Elevator doors close almost immediately so be careful about leaving your things in there.

Laura M.  |  Overall Experience 
Clasificación:
5.0

Nicole has been an exceptional manager and made my U-haul experience exemplary. She has excellent customer service and went above and beyond on many occasions to assist me. I love her pleasant attitude and warm disposition especially during these trying times of the pandemic. She has juggled her responsibilities with grace and should be commended.

Tennille G.  |  Overall Experience 
Clasificación:
5.0

Nicole is the best give her a raise an get her some help

ralph j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasira F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Loris H.  |  Overall Experience 
Clasificación:
5.0

The staff has always been so helpful I really appreciate all their help. The place is very nice and well kept.

INDIA K.  |  Overall Experience 
Clasificación:
2.0

The staff are second to none. Always friendly, helpful and happy. Unfortunately I was misguided on the storage rates. I wanted a large unit for my clothes and one wasn't available. So I was assigned 2 smaller units that almost added up to what I needed but way less convenient on separate floors. Then I was charged a rate that was way higher than the large unit I requested and inconvenient as well. So I moved my storage to someone who gave 2 smaller units on the same floor while I wait for a large unit to become available and am being charged the rate that I would be paying for what I requested until that size comes available. THAT'S customer service. You don't punish a customer monetarily because you don't have what they need immediately.

mike b.  |  Overall Experience 
Clasificación:
5.0

I hope that my reasons for leaving doesnt hurt my relationship and future business with uhaul I caught covid early on and fell behind on payments for a storage and the manager Nichols Shaw was so understanding and uhaul so helpful during my hospitalization and offered me and way to save my things I just wanted to say I really appreciate you uhaul when I thought all was lost and thought I wouldn't make it thru covid 19 knowing that my personal belongings were safe and I could come retrieve them thank you thank you thank you love you guts for that because with the payment agreement i just didnt kbow how I was goibg to pay for and thought I surely lost it . ❤❤ its so nice to see companys that care about there customers and understand this pandemic. Sincerely Lanora gordon

Lanora T.  |  Overall Experience 
Clasificación:
5.0

Great and convenient! Love the access with card.

Marisa S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elvia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D.  |  First Impressions 
Clasificación:
5.0

Xavier was very helpful and was very nice.

STACEY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure dealing with Nicole and her staff when it comes to college move in and move out . It's hard to deal with all this from Canada and Nicole makes this so easy and takes always the extra stress on this mama .

S Christine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos G.  |  Overall Experience 
Clasificación:
4.0

The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25.00 more a month and a stall that might be smaller.

patricia t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  First Impressions 
Clasificación:
5.0

The employees at this location were very friendly and helpful.

BARRY B.  |  Overall Experience 
Clasificación:
5.0

The guy that set up my account was very helpful and nice!!!!! Yo

Michael F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasira F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
1.0

There is a real disconnect between the reservation process and actual rental process. Business processes are extremely inflexible. Incredibly difficult to get a hold of the correct person to handle an issue.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

All of the staff that I worked with were very helpful and had great customer service skills. I would use that storage facility again.

THOMAS M.  |  Overall Experience 
Clasificación:
5.0

General manager was amazing!!She approached me right after driving into the lot.Extremely helpful to my family's moving needs!She gave me a tour and explanation of the facility.She was very friendly to my family.Excellent customer service skills!!!she made sure all of our questions were answered and was very helpful the whole time.Great working attitude!!! I wish more businesses were run her way

THOMAS M.  |  First Impressions 
Clasificación:
5.0

Great Customer Service Management Nicoke Is Very Understanding And Caring Makes Sure Its Always Clean

Kelshawn B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebyka W.  |  Overall Experience 
Clasificación:
4.0

Please put the elevator specs insite and the website since it's not a cargo elevator. Otherwise great

Berlisha A.  |  Overall Experience 
Clasificación:
5.0

The people here are absolutely amazing! After two house fires a month apart my stress level was through the roof. I received so much genuine kindness from the staff, and the empathy I received really made a difference. ¡Gracias!

Sagan K.  |  Overall Experience 
Clasificación:
5.0

Awesome facility with friendly helpful staff. I never felt concerned storing my belongings at this u-haul storage facility.

Khoa L.  |  Overall Experience 
Clasificación:
4.0

There were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!

INDIA K.  |  First Impressions 
Clasificación:
5.0

Outstanding service. Thank you

MARK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Naima N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meeka B.  |  First Impressions 
Clasificación:
4.0

There was a shortage of staff. The staff were always running around helping customers.

DeJa M.  |  Overall Experience 
Clasificación:
4.0

Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got there

Daniel C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

tom C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaeylea G.  |  Overall Experience 
Clasificación:
5.0

Thank you to older lady at the front desk. She was just so helpful, honest and did everything she said she'd do in a timely manner. I really appreciate you all, and if I ever need a storage unit again, I will be back to you all. God bless!

Darius D.  |  Overall Experience 
Clasificación:
5.0

I've been with U-Haul for quite some time and I always enjoy doing business with the staff at this location. YOU! ROCK!!! You are awesome!! Thank you for the Grrreat service! and Awesome! support!:)!

Sheila N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brody S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica w.  |  Overall Experience 
Clasificación:
5.0

Kevin was truly a life-saver. We'd rented a 15' truck in Gladstone for convenience-sake and IT WASN'T THERE for pick-up. We went to the storage unit and Kevin was able to get us sorted out and on the road. I can't give him enough stars for his knowledge, helpfulness and quick response. -john elias

John D. E.  |  Overall Experience 
Clasificación:
5.0

The day staff was extremely helpful. Raquan helped with literally all of my issues, which made the storage process much easier. Nicole made sure that once I was locked out (after 10pm) that my things left in the hallway were stored safely until I returned the next day. The only thing the storage facility needs are larger elevators. My sofa and queen sized box spring had to be carried up 2 flights of stairs which was a painful process. But I like how secure the building is, and the employees were helpful.

L'SHARESEE B.  |  First Impressions 
Clasificación:
5.0

Very easy to access the unit. Always had carts available to bring stuff in/out of unit.

Mark N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andria R.  |  Overall Experience 
Clasificación:
5.0

Nicole is a great owner! She was patient and understanding with me and my use of the storage. The business side of her was not to be played with. Her knowledge was impeccable. The TEAM EACH AND EVERY LAST ONE OF THEM ARE FRIENDLY AND NICE. I love you all sorry for your lost, but keep your head high. Thanks for everything and have a nice day.

Amir H.  |  Overall Experience 
Clasificación:
2.0

To whom it may concern I rented a truck that was on E they said it was going to credit my money back to me for putting the gas in the truck when I call about my money they said they credited to my account when I checked my account my storage balance was still the same when I rented the truck the very first time they overcharge double charge whatever you want to call it for $92 and some change tell me to call my bank because they credited my money back to my card and my bank said they never did they didn't see any credits of them returning my money and they didn't credited to my account because my balance it never went down and never changed nothing so when they say they're going to credit your money back they don't credit your money back they don't add it to your account none of that they give you the run-around the and they don't give you anything back like they say they do are they say they will so no I will not recommend, not at all.... thanks for your services......

SHERONDA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  Overall Experience 
Clasificación:
5.0

During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter's roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.

Sarah Christine M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah W.  |  First Impressions 
Clasificación:
5.0

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Tennille G.  |  First Impressions 
Clasificación:
4.0

Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.

Ronald D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Unit was clean.

Ronald D.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Breanna W.  |  Overall Experience 
Clasificación:
1.0

Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative

nicole h.  |  First Impressions 
Clasificación:
5.0

Great doing business with you.

Sheila N.  |  Overall Experience 
Clasificación:
5.0

Very pleased

ashley b.  |  Overall Experience 
Clasificación:
5.0

They deserve a raise

Jeremy G.  |  First Impressions 
Clasificación:
5.0

This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Gracias.

AURTHER B.  |  First Impressions 
Clasificación:
5.0

Nicole is awesome

JOHN C.  |  Overall Experience 
Clasificación:
2.0

Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.

Debbie E.  |  Overall Experience 
Clasificación:
3.0

Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

davin w.  |  First Impressions 
Clasificación:
5.0

Friendly staff and doing good job.

Meir C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff

ryan b.  |  First Impressions 
Clasificación:
5.0

Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!

nicole j.  |  First Impressions 
Clasificación:
5.0

Fast services.

Will H.  |  First Impressions 
Clasificación:
5.0

ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! ¡Gracias!

Jeff I.  |  Overall Experience 
Clasificación:
5.0

The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!

Andrew B.  |  Overall Experience 
Clasificación:
4.0

Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.

Michele M.  |  Overall Experience 
Clasificación:
5.0

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

Nancy S.  |  First Impressions 
Clasificación:
5.0

met my expectations

joe k.  |  Overall Experience 
Clasificación:
4.0

Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.

katie m.  |  Overall Experience 
Clasificación:
5.0

jayme chandler and staff were great the best thank yall an mr chandler

ralph j.  |  First Impressions 
Clasificación:
5.0

I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.

jonathan k. | Reservación
Clasificación:
5.0

Knowledgeable staff, clean and secure building

Mike F.  |  Overall Experience 
Clasificación:
1.0

Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.

Carol M. | Reservación
Clasificación:
5.0

Very informative and polite and the process went smoothly.

veronica w. | Reservación
Clasificación:
5.0

Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.

Mike F. | Reservación
Clasificación:
3.0

Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location

Heather W. | Reservación
Clasificación:
5.0

Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti

Marti D.  |  Overall Experience 
Clasificación:
5.0

Very helpful respectable.

Andre C. | Reservación
Clasificación: