Comentarios del cliente para U-Haul Moving & Storage at 31st & Main
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at 31st & Main
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Emily S. en
Thank you for being so nice!
Kayla M. en
Had a awesome overall experience.
Brandon R. en
The manager is shitty the black boy and the white boy is shitty the whole location suck
Murray D. en
The truck I had the steering is poor
Nicholas P. en
We rent a truck a few times a year and only rent from here. Location and equipment is clean. Owner and employees do a great job
Eduardo F. en
Jayme (please excuse if I spelled wrong) went above and beyond in solving all my doubts about renting a little trailer. I could tell she was super busy yet she, At all times, was courteous and with a smile on her face. Thanks!!
Michael H. en
Nothing to improve. The people you had working there are the best and very helpful.
Kevin D. en
Workers were very helpful and polite. No problems at all
Marco R. en
Super professional staff... They work hard and keep busy... Very cool at explaining everything. The turning in of the vehicle was not a breeze but I do see how it protect everyone against damages and fraud
Chad H. en
We received the best customer service at this location in Kansas City out of all of the places we visited while we were there to move our things back to Colorado after our condo sold, this includes restaurants. Literally every customer service person we interacted with while in Kansas City doesn't compare to the customer service we received at Uhaul. Nicole the GM was amazing, her crew was fantastic, and friendlly. They all seemed to work very well together. They made everything easy. This place is the best. Thank you.
Kendra J. en
I got help from Jamie, she took the time to listen to my dilemma and sprang into action with her solution. She also keeps a calm head dealing with irrational customers. You need more employees like that.
Brandon F. en
The new after hours online return process is a huge hassle, I was in a hurry and it has so many steps. It used to be I could just drop the UHaul off and that was it.
James G. en
The customer service and professionalism at this location are unparalleled. Jayme and Nicole have been the rock and foundation of KCMO’s cleanest, most efficient, most secure, and most friendly climate controlled storage facility and truck rental hub. This was my final haul of household goods from KCMO to Denver, and I will miss both of these people. Every time I was at their store, it felt like great to be a customer. Jayme and Nicole ARE the chemistry of U-Haul on 31st & Main—absolute treasures of the company. Thank you for having such great people on your team.
Lisa G. en
The time it takes to rent is way too long, especially when you have filled out everything on line. The wait was not to get the equipment, it was the computer system
Melford M. en
U Haul company might want to acquire smaller size cargo vans for customers needs..
Frank s. en
Nicole, the owner, is great!
James H. en
The trailer was a little beat up and rusty, but clean on the inside and did not leak.
Greg H. en
This is my 3rd recent rental with U-haul. The computer system at check in is really sub par. Employees wait and wait for the program to respond. It substantially slows the check in process.
Jeremy G. en
They deserve a raise
AURTHER B. en
This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.
JOHN C. en
Nicole is awesome
Debbie E. en
Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.
davin w. en
Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.
Meir C. en
Friendly staff and doing good job.
ryan b. en
Very helpful and friendly staff
nicole j. en
Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯
Will H. en
Fast services.
Jeff I. en
ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!
Andrew B. en
The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!
Michele M. en
Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.
Nancy S. en
Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus
joe k. en
met my expectations
katie m. en
Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.
ralph j. en
jayme chandler and staff were great the best thank yall an mr chandler
jonathan k. en
I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.
Mike F. en
Knowledgeable staff, clean and secure building
Carol M. en
Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.
veronica w. en
Very informative and polite and the process went smoothly.
Mike F. en
Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.
Heather W. en
Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location
Marti D. en
Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti
Andre C. en
Very helpful respectable.
Brett M. en
Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.
ATHENA M. en
I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!
Anita B. en
Great and helpful employees.
Melanie M. en
The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.
RINDA M. en
People are not answering the phone.