Comentarios de los clientes para U-Haul Moving & Storage at 31st & Main

Fantastic rate

What can be done to improve service for the next customer: Streamline the online reservation system with the physical location. For as long as it took to pickup upon my arrival I should have skipped online and just rented my truck from the counter. Perhaps only one customer should proceed inside on 31 & Main at night or particularly when the young lady is solo.

It was such an easy process. Staff was fantastic

I have used this location before and always have enjoyed their service. Same applied this time but all fell apart when I drove away. The engine light was on and the outside window was filthy. I did not have time to go back as movers were waiting for me to pack the truck. I tried calling the GM who waited on me and it was like Fort Knox. I did email customer service and heard back 24 hours later that if I had problems on the road to contact their road side people. This truck was almost 100000 mikes and clearly had not been looked at prior to me taking. When returning in Chicago it was prompt and courteous but rep wore his mask around his neck instead of over his face

Excellent service

greatest place ever

The UHaul locations that have employees present (versus the self check-in kind) are much better.

I always use this location because of the great customer service that I receive. I will always use them when possible. Thank you for all that you do for the community.

There was a shortage of staff. The staff were always running around helping customers.

Thanks

Everything was great. Staff was very helpful. Thankyou. Gary

Excellent, they handled my checkin efficiently. Started with a hello as I walked in the door and had me out in less than 6 minutes. The Lyft driver even showed quickly. Told her about the door problem, she stated a mechanic would check it out.

Hands down the most welcoming Uhaul facility i have ever used. Uhaul us always my go to. The staff was friendly and ready pickup and return! Explained the gas replacement thats a first I always put in too much. Quick and cool felt zero pressure no one needs that when moving! Thanks ☺

Jade was wonderful!

Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got there

Had a poor customer service experience at this location. After stating having just been out of surgery, and not being able to lift anything but had to move everything to find something Uhaul installed. And ended up popping a stitch.

Please contact me at Cory.pitts@vikings.berry.edu. After picking up my truck, I drove 20 mins to my location to pickup a couch. I opened the back door and someone had been living in the back of my truck. Pee everywhere, cat food, trash pull-ups, cigarettes etc. I have pictures. I drove 20 mins back to get a refund and was told I can get a refund but need to pay the taxes. Mileage was also incorrect. This was a terrible experience.

The Spanish man and the old man both are not good at all and they don't know how to speak to the people they try to Charge me extra Twice

Nothing

The front desk staff was helpful, explained things very well and was sincerely friendly!

The manager that helped me was very nice and efficient. I was in and out to pick up my truck in just minutes.

Easy

Nothing. All was as good as you can make it. Especially the return which was done electronically and quickly.

I had reserved an available Pickup for 8:30am. I arrived at approximately 8:15am. The assigned hourly Supervisor, Nicole Shaw ran my payment card 3× and did abort each manually. Having unlimited access to cash I contacted my bank, Boatman's/BankofAmerica which, as you know is in transition location wise. Anyway an apparent restriction was cleared. Upon returning for a 9:30am pickup; again Nicole Shaw aborted my transaction. I was able to contact mobile banking customer service and went to proceed with rental. At this time both employees attempted to take a smoke break or something. Fortunately, conscious customer consideration allowed Jade Thrasher to concluded the rental. Thankfully I was able to drive off around 9:31am. As I was leaving a truck of 3 pulled up. I stopped, offerd a greeting and sped on my way. I stop again to say hello to a videographer friend of mine. Suddenly, Nicole Shaw appeard behind her ranting something. As I was close I reversed back to the lot I could hear Nicole Shaw still irate. Once I was at the door she asked me what I said to someone other than her. I was already late as I was trying to catch up with Don. Anyway she was out of line. I returned the Pickup on Monday morning. Jade Thrasher reviewed the mileage to be 28 over estimation taking the charges from 112.20 to 133.18. I agreed. I asked her to inform her co-worker not to involve herself in the affairs of customers as it was not a good reflection on company policy. On today October 7, 2020 I received some fraudulent charges pertaining to fuel. As opposed to less fuel I actually added more from a 13$ purchase at 7/11. Also Im getting a recurring charge for an erroneous Arizone Toll of some sort. Smells very bad. May need to have the authentic manager respond.

The lady that helped me check in was lovely and very helpful.

Nothing. Really loved the staff especially. Very friendly and informative and helpful every time I visited! Thank you for helping this move go so smoothly!

Auto trailer pulled straight and smooth, hardly knew I was towing a car.

Don't change location of pickup. It's downtown

friendly and efficient staff, great location.

The staff were friendly and accommodating and I would absolutely use this location again.

All the employees at this location are the best! A very positive experience.

Listen to the customer when they tell you they're needs. If they say they only need a certain amount of days then listen!

Awesome service

Jayme and the staff are amazing!

Nicole is amazing and deserves a raise

The only complaint I have is that they shouldn't schedule more than 3 people for the same time or at least have another person schedule to work in case it is busy.

Thank you to older lady at the front desk. She was just so helpful, honest and did everything she said she'd do in a timely manner. I really appreciate you all, and if I ever need a storage unit again, I will be back to you all. God bless!

She was very respectful and knowledgeable. She even called me to make sure they were going to be able to fit my needs. That's the service I want for my money!!

Renting my U-Haul for the day was a great experience. The staff was friendly and knowledgeable. The girl who filled out my paperwork was very friendly, thorough, and fast.

Amazing service, could not of gone better.

Didn't have the truck I wanted. Horrible experience I will never ever use uhual

All good

Everyone single employee I adore with was professional and personable. I ordered my U-Haul online which was easy and convenient and when I went to the store to pick it up I had absolutely no problems. I actually got there a few minutes early and was out by my pick up time. Also dropping it off was so easy I thought I had missed a step. Lastly I appreciate the email receipt. I did not know that was an option but it was nice and I was able to get back home faster since I didn't have to wait.

Excellent services. Check-in was made easy.

I’ve been with U-Haul for quite some time and I always enjoy doing business with the staff at this location. YOU! ROCK!!! You are awesome!! Thank you for the Grrreat service! and Awesome! support!:)!

Kevin was truly a life-saver. We'd rented a 15' truck in Gladstone for convenience-sake and IT WASN'T THERE for pick-up. We went to the storage unit and Kevin was able to get us sorted out and on the road. I can't give him enough stars for his knowledge, helpfulness and quick response. -john elias

The day staff was extremely helpful. Raquan helped with literally all of my issues, which made the storage process much easier. Nicole made sure that once I was locked out (after 10pm) that my things left in the hallway were stored safely until I returned the next day. The only thing the storage facility needs are larger elevators. My sofa and queen sized box spring had to be carried up 2 flights of stairs which was a painful process. But I like how secure the building is, and the employees were helpful.

Very easy to access the unit. Always had carts available to bring stuff in/out of unit.

Nicole is a great owner! She was patient and understanding with me and my use of the storage. The business side of her was not to be played with. Her knowledge was impeccable. The TEAM EACH AND EVERY LAST ONE OF THEM ARE FRIENDLY AND NICE. I love you all sorry for your lost, but keep your head high. Thanks for everything and have a nice day.

To whom it may concern I rented a truck that was on E they said it was going to credit my money back to me for putting the gas in the truck when I call about my money they said they credited to my account when I checked my account my storage balance was still the same when I rented the truck the very first time they overcharge double charge whatever you want to call it for $92 and some change tell me to call my bank because they credited my money back to my card and my bank said they never did they didn't see any credits of them returning my money and they didn't credited to my account because my balance it never went down and never changed nothing so when they say they're going to credit your money back they don't credit your money back they don't add it to your account none of that they give you the run-around the and they don't give you anything back like they say they do are they say they will so no I will not recommend, not at all.... thanks for your services......

During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter’s roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.

Very friendly and helpful staff. Unit was clean.

Great customer service!

Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative

Great doing business with you.

Very pleased

They deserve a raise

This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.

Nicole is awesome

Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.

Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

Friendly staff and doing good job.

Very helpful and friendly staff

Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯

Fast services.

ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!

The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!

Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

met my expectations

Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.

jayme chandler and staff were great the best thank yall an mr chandler

I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.

Knowledgeable staff, clean and secure building

Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.

Very informative and polite and the process went smoothly.

Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.

Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location

Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti

Very helpful respectable.

Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!

Great and helpful employees.

The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.

People are not answering the phone.