The staff has always been so helpful I really appreciate all their help. The place is very nice and well kept.
INDIA K. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at 31st & Main
Testimonials From Recent Customers
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The staff are second to none. Always friendly, helpful and happy. Unfortunately I was misguided on the storage rates. I wanted a large unit for my clothes and one wasn't available. So I was assigned 2 smaller units that almost added up to what I needed but way less convenient on separate floors. Then I was charged a rate that was way higher than the large unit I requested and inconvenient as well. So I moved my storage to someone who gave 2 smaller units on the same floor while I wait for a large unit to become available and am being charged the rate that I would be paying for what I requested until that size comes available. THAT'S customer service. You don't punish a customer monetarily because you don't have what they need immediately.
mike b. | Overall ExperienceI hope that my reasons for leaving doesnt hurt my relationship and future business with uhaul I caught covid early on and fell behind on payments for a storage and the manager Nichols Shaw was so understanding and uhaul so helpful during my hospitalization and offered me and way to save my things I just wanted to say I really appreciate you uhaul when I thought all was lost and thought I wouldn't make it thru covid 19 knowing that my personal belongings were safe and I could come retrieve them thank you thank you thank you love you guts for that because with the payment agreement i just didnt kbow how I was goibg to pay for and thought I surely lost it . ❤❤ its so nice to see companys that care about there customers and understand this pandemic. Sincerely Lanora gordon
Lanora T. | Overall ExperienceGreat and convenient! Love the access with card.
Marisa S. | Overall ExperienceTerrible customer service. Hours not consistent with what's posted online or on the door.
Billy W.Went in to collect UHaul no one was there for 15 minutes. Said I would receive a email/text with my contract never got one, when I went back inside to enquire, the lady was MIA again. The dolly in the truck was already out of its holder so we'll see if I get charged for that, since again there was no one there to ask about it. Finally, was told as long as you're back by 8pm we'll see you then, returned at 6pm and no one was there to help return the truck, myself and another customer were trying to sort this out for 30+ minutes
Jack H.Prompt, helpful, and efficient. In and out quickly. thank you.
Thomas W.The people working the morning of my move were so friendly and helpful! Made moving day, which is generally never fun, much easier and pleasant. ¡Gracias!
Emily H.The owner and her staff (especially Xavier) were amazing! This location is one of the best I have used in the Midwest. I recommend to anyone in KC.
HOLLI J.Quick and easy, thanks!
MARY C.Xavier was great
Chaquita W.keep up the good work
Demetrius G.The young man was phenomenal!!!! He needs a raise!!!! I think his name was Xxavier..? He was amazing!!
JACKIE H.Staff at the retail location were great. Very helpful. However, the truck broke down, we couldn't get it started and service took a long time
David S.Everything went smoothly. Thank you!
Robert B.The Main St location is the best in KC
Eric I.I go out of my way to go to this location because I'm treated so respectfully and they are so efficient. It's always nice to see their smiling faces. And no that I'm not going to be delayed. It would be cheaper for me to go to a closer location but I love this one
mina H.A veteran discount would be great.
Tami O.Cash register system and print out
Tonille W.The association I worked with was very helpful
KEVIN L.Love the help, and customer service thanks guys see you for the next move!
Mia H.The customer service was absolutely wonderful. The staff was very knowledgeable and courteous.
Renika W.Nicole, Lyn and Xavier were so helpful! Their customer service was by far the best I have received in a long time. Moving can be very stressful but just being able to vent to them during a stressful time was amazing!! I would recommend this location to all my family and friends! Keep up the good work! :)
Michelle C.Xavier was very helpful and was very nice.
STACEY W. | First ImpressionsEquipment was good. Pick up and drop off easy. The reservation process was more difficult than it should have been.
louis W.I have no suggestions for improvement because I received OUTSTANDING service. In particular, Xavier was not only helpful and professional - he was also very kind. Shout out to Nicole as well, who seemed to be totally on top of things when it was very busy.
ELIZABETH S.Horrific experience. Will never use again.
Chandra M.keep up the good work
Demetrius G.The employee at the front desk was very unprofessional and didn't give me any direction whatsoever. He barely remembered to hand me the keys to the truck.
erin L.Great customer service! Poor guy had a bad knee, but the best attitude.
Samantha M.You need more staff. Long wait.
JERRI G.Always a pleasure dealing with Nicole and her staff when it comes to college move in and move out . It's hard to deal with all this from Canada and Nicole makes this so easy and takes always the extra stress on this mama .
S Christine M. | Overall ExperienceThe lady was great.but the younger man was not helpful or business like in his dealing with customers.
Brad J.A+++++++
William P.The store was closed an hour early on the day of return. I spent another hour and 20 minutes waiting for customer service.
karis K.Location was wedged in between a lot of road construction. Not UHaul's fault, but unpleasant.
ANNA M S.Nice and easy. Thx
JIM H.The van I got had not been cleaned, and smelled like garbage at first. Once I had cleaned up some water (?) spots and let it air out, the smell went away. Other than that things were fine. Van ran and drove well.
AARONBOYER M.Best uhaul experience I've ever had. Love this location.
Sydney E.Xavier was the only part of my entire uhual experience I would wish upon anyone. 4 phone calls, multiple visits etc. He was the only the only personable human I met along the way.
STEPHEN R.I would recommend this site to others. I was treated very professionally and given relevant information for my needs.
LORENE J.Everything was wonderful thank you U-Haul
KATRISE P.Extremely efficient pick up and drop off. Excellent experience.
John L.Very good service! Friendly.
DAVID H.I attempted to return the truck and trailer during the posted business hours and upon my arrival at this location, there was a hand written note on the door stating that the location had closed an hour early. I was able to return my rental via the app, and was satisfied with the ease of use.
Allen S.Truck seemed to have transmission issues, very poor acceleration and did not get passed 25 mph- key was hard to get out of ignition (took 30 mins of trying before we could get it out) and took 1.5 hours before roadside assistance got back to us. Also reserved packing blankets that we did not receive although reserved. Aside from these issues the truck got the job done.
Kelsey B.Store opened 25 minutes late. I was told that the truck had to be back at the original time despite losing nearly half an hour to start. The van I reserved was not available. I was not told this until after I paid and signed for the truck. The attendant at the store was rude and dismissive when I asked about all this.
terry L.Young man was great. Appreciated the ride to the other side of the parking lot to get out of the heat. Very quick drop off experience
Amy H.Location very hard to access
David I.Double checking gas and inside damage. The van i rented had some damage to the interior that was not registered and the gas was lower than what the rental paperwork stated it would be. The gentleman working took note of the gas and damage and was super helpful and it was a non issue!
Riley L.Someone else drove off with the tow dolly from the Truman Rd, KC, MO so equipment not available. They sent us to a store on Main St. in KC, MO. They took care of customers that came in after we arrived. The equipment chains were tightly fastened under the dolly, which made it very difficult to use them as a backup to the straps. Women came out of the office and asked if we needed help. We said we bought a part to connect lighting system, & wanted to make sure it was the right part. She walked away and was not helpful at all. Finally got the dolly hooked up & used without any issues.
William B.Excellent service... keep up the good work.
KEVIN B.Truck cab smelled like someone had been smoking. Back of truck still had equipment from last use back there
Seth S.It's hard to review something I only saw the parking lot of. Creative use of space but I'm marking it down for not clearly sign posting their entrance more for at night. I ended up going backwards through bank drive thru.
Ian T.Very helpful personel when both picking up and returning.
Michael A.The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25.00 more a month and a stall that might be smaller.
patricia t. | First ImpressionsThe employees at this location were very friendly and helpful.
BARRY B. | Overall ExperienceThe guy that set up my account was very helpful and nice!!!!! Yo
Michael F. | First ImpressionsThere is a real disconnect between the reservation process and actual rental process. Business processes are extremely inflexible. Incredibly difficult to get a hold of the correct person to handle an issue.
Joseph S. | Overall ExperienceAll of the staff that I worked with were very helpful and had great customer service skills. I would use that storage facility again.
THOMAS M. | Overall ExperienceGeneral manager was amazing!!She approached me right after driving into the lot.Extremely helpful to my family's moving needs!She gave me a tour and explanation of the facility.She was very friendly to my family.Excellent customer service skills!!!she made sure all of our questions were answered and was very helpful the whole time.Great working attitude!!! I wish more businesses were run her way
THOMAS M. | First ImpressionsGreat Customer Service Management Nicoke Is Very Understanding And Caring Makes Sure Its Always Clean
Kelshawn B. | Overall ExperiencePlease put the elevator specs insite and the website since it's not a cargo elevator. Otherwise great
Berlisha A. | Overall ExperienceThere were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!
INDIA K. | First ImpressionsOutstanding service. Thank you
MARK S. | First ImpressionsStaff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got there
Daniel C. | Online Move InThe staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.
Tennille G. | First ImpressionsStaff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.
davin w. | First ImpressionsEveryone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus
Nancy S. | First Impressionsjayme chandler and staff were great the best thank yall an mr chandler
ralph j. | First ImpressionsLot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.
Brett M. | Reservación