Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

Rating:

5.0

Gravier dans le trailer.

Rating:

4.0

la vitre avant a linterieur etait sale et les miroirs chaque cote etaient sales

Rating:

3.0

The person at the register was unable to answer all of my questions and did not seem interested to find out for me.

Rating:

3.0

Le camion était en bonne condition mécanique mais sale a l'intérieur. et l'équipement requis n'était pas disponible. Par contre le personnel était gentil et poli.

Rating:

5.0

For me, there is nothing to improve.

Rating:

5.0

Everything Thiago ok

Rating:

3.0

I was not able to use the trailer I reserved because I had a 2 1/4 inch hitch and their trailer only goes on 2 inch hitches. This does not state that anywhere and they were unable to help me with having a 2 inch hitch on hand to rent. They charged me and only partially refunded me. I requested a full refund and have asked several times and have not received it. I am not paying for a service I was not able to use. Not helpful.

Rating:

5.0

The only thing that was quite disturbing is the fact that the employees inside the store were working really slowly. They were 3 and only one of them toon customers while the other 2 were talking to each other.

Rating:

2.0

Make sure that the person in charge of the rental speaks clearly and loudly and gives proper instructions. I could barely hear what she was saying.

Rating:

2.0

Customer service was hostile. Many hidden charges.

Rating:

5.0

Great service. Friendly and fast.

Rating:

4.0

Your internal computer system onsite is too slow, I had to wait a while to receive my key because the staff's computers were hanging over an internet issue. The staff there was nice and made it up to me so I am happy overall, but still, it's a little thing relatively easy to fix that causes annoyances and delays. Second: your front parking lot is difficult to access and park into. Staff was nice enough to park it for me.

Rating:

1.0

Je ne sais pourquoi que l'on dérange toujours les préposés lorsqu'il est temps de récupérer la location? Mal en gueller, impolis, désagréable, etc.

Rating:

5.0

La dame avec qui j'ai traité était gentille, courtoise et professionnelle. Ça a beaucoup changé depuis 2 ans maintenant c'est un plaisir venir louer chez Uhaul St Hubert

Rating:

4.0

30min waiting at the opening to get the equipment. may be a better planning would be necessary. but all the service was very professionnal. thank you

Rating:

5.0

Great service

Rating:

1.0

I sent an email to reply to on the address indicated on the invoice that there was an error and I still did not get a response. I attached two pictures with millage showing, one of before and one of after rental. I went to the gas station to put gas in to bring back to the correct level and still was charged for gas even if the pictures clearly show that the truck's gas level was back to its original state. I would like someone to reply to me email and reimburse the cost of gas that I was charged by error.

Rating:

4.0

Everything was good except airconditioner not working in such a hot day

Rating:

4.0

Make 2 lines 1 for reservations one for no reservations. Your outside staff is suposed to hook up the trailor for us . Not just tel us take this one and go.

Rating:

5.0

Good service fast clean respect

Rating:

1.0

I had ordered a truck for 4 days and they told me i couldn't have it for 4 days that i could only have it for 1 day. The price i paid for 1 day was equivalent to the price that i had gotten online for 4 days. I will never use uhaul again

Rating:

5.0

Fast and good service

Rating:

5.0

It's good

Rating:

4.0

Aucun stationnement proche. Au retour du véhicule m'a obligé de nettoyer le véhicule et il était 16h55 pourtant il savait que j'ai retourné le véhicule sans nettoyage parceque si je l'ai fait je risquais d'arriver au magasin après fermeture à 17h. Il y avait juste un peu de poussière et que c'est son travail de le nettoyer et non pas le mien. La personne était désagréable et je ne recommande pas ce magasin.

Rating:

1.0

Cashier was extremely rude when renting the truck. Seemed like she really didn't want to be there. Truck smelled like cigarettes and there was food on the floor. Attendants in the parking lot yelled at us when we drove our car in. No where to put your car so you can rent the van. Directed us three blocks down the street. Would never rent from here again.

Rating:

5.0

Thanks to the 2 girls at the counter Geraldine and her sister, they are great!

Rating:

4.0

Needs a bigger location. The interior gets very congested at peak pick up hours.

Rating:

4.0

I lost my car key and nobody help me.

Rating:

5.0

très bon service!

Rating:

4.0

Plus de personnelle, bcp de line up

Rating:

5.0

Good service

Rating:

5.0

The person at the counter was nice, the same for the one who hand the track to me. The truck engine was bit boxy and slow, but this is my first time, may be I'm comparing it to my car. Other than that, was very good

Rating:

1.0

Very slow service. long line up. took me 35 minutes in line to take the car that I had booked. even though I got the car at 6:35, I was charged based on my reservation time which was 6. There were one trolly and some covers in the truck. I told the agent that I have not ordered them. He told me just drop them at the garage door! excuse me? I am not your employee! Do not expect me to empty the truck for you! I left with those equipment in truck because I was not willing to empty the truck for them under the pouring rain. I also have questions about the pricing. last time I rented a truck for 24 hours and drove almost 100Km and I paid the same price versus this time that I only took the truck for 4 hours and drove 57km. How is this even possible? I don't understand this.

Rating:

5.0

Excellent service merci.

Rating:

2.0

1 c est en anglais....2deux fois que je loue et que le camion n est pas relié au conrat je suis vraiment déçu et en plus je dois déménager à la mi septembre....je vais magasiner trop stressant que le camion ne soit pas relié

Rating:

2.0

- Registered for a self pickup but keys were secured at the counter, had to wait 40 minutes in line for the keys (for a 3 hours rental, leaving me with only 2 hours to do my things) - Truck smelled like rotten fish, how is that possible?

Rating:

2.0

J'ai fait changé la taille de la remorque louée, cela s'est bien fait, par contre, on m'a mentionné que le prix sera ajusté automatiquement, et ce n'est pas le cas. Je devrai donc recontacter la succursale est courir après mon argent.

Rating:

4.0

Madame Monsieur Bonjour La personne qui a loué la remorque que j'ai pris le 25 août dernier, ne l'a pas remis en état. En effet, un pneu de la remorque était dangereux lors du roulement. Je crois qu'une inspection doit être effectuée avant de remettre une remorque sur la route. De plus, on m'a contacté deux fois pour que je ramène la remorque alors qu'elle était bien en votre possession.

Rating:

3.0

I had booked an appliance dolly with the pickup truck however when I arrived to the counter , I was informed there was none available which obviously was a terrible news due to the fact that it was the main reason I went to that location, however, the manager on duty diligently found a solution to the situation

Rating:

5.0

Excellent service

Rating:

1.0

I made a reservation for a van on August 26, 2023 at U Haul de Longueil address 2771 Rue Mance, the van was delivered on the day and at the established time, however due to the negligence of the staff who work there, they did not close my reservation and charged my credit card doubled, being a value of $60, they made a charge of $107, the day after my reservation I went to the location, however, they did not want to help me claiming that they did not know what was happening, a complete scam since After my complaint at the establishment, they sent me the bill for the $107 overcharge without any prior response.

Rating:

2.0

To be better organized i waited almot an 1hour because they can't find the key.

Rating:

2.0

The truck was dirty with stale food on the floor. The truck started shaking as I was breaking indicating the brakes were defective and it scared the hell out of us. The ride is as very bumpy and there seemed to be no shock absorbers.

Rating:

4.0

La chute des clés n'est pas bien identifiée quand il s'agit des retours des équipements en dehors des heures d'ouverture

Rating:

1.0

Camion très salle et en mauvaise état. Su café sec collé partout. J'ai du réparer le miroir sinon on voyait rien du coté droit. Manque d'information flagrante sur bcp de chose. Les camions sont en milles. Aucun parking sur place. On doit s'arranger. Le gaz n'était pas plein comme promit. Première chose a faire alors mettre du gaz. Rv a 9h 10h15 on avait le camion. La bas c simple tu fais tout. Inspecte le camion avant après tout seule. Vérifier le millage. Personnes qui nous accueil Arrangez vous tout seule.

Rating:

3.0

Returning the vehicle overnight with the app was not great. Taking pictures in the dark. There was no safe dropbox at this location. We had to let the key in a box (well, we thought it was the box for that purpose) with no lock and padlock. Anybody could have take the key and the truck for a few hours.

Rating:

2.0

L'application ne fonctionnait pas au moment du retour du camion, je ne comprends pas pourquoi j'ai été chargé 80$ de plus que le montant initial…beaucoup trop chers comparément aux compétiteurs

Rating:

4.0

Il serait bien de faire un petit espace pour que les clients puissent attendre pendant l'installation d'à l'attache de remorque. Vous demandez l'option (rester sur place ou quitter) lors de la réservation mais il n'y a pas de place. Ceci concerne u-haul et non la succursale: il est extrêmement difficile de joindre le point de service et j'étais toujours transféré chez U Haul, et les gens ne pouvait pas m'aider, il fallait parler avec la succursale.

Rating:

5.0

Nothing to mention. Very satisfied Thanks

Rating:

4.0

Did not receive a 25$ reduction for sweeping the floor of the cargo area = false advertisement

Rating:

1.0

The truck was filthy and had lots of trash in it. The vehicle was functioned a few times and stalled. The mirrors were broken and made my driving difficult. The gas was also almost completely empty.

Rating:

5.0

Your form in FRENCH

Rating:

3.0

I fixed an appointment online and paid the service and its been cancelled and postpone without calling me. For my second appointment, I called the day before the 2nd appointment and I've been informed that I will receive a call today to contirm for tomorrow. Nobody called me, so I decided to show up at the 2nd appointment. They told me that this was not scheduled yet. The guy was kind because he setup a 3rd appointment right now. So, it was a bit confusing.

Rating:

2.0

I drived 31 km yesterday and was charged 32L of gas, that's ridiculous, something must be wrong.

Rating:

2.0

Poor customer service quality overall. I scheduled the day for the hitch installation using Uhaul website for 7:30am, arrived there 10min before and got this 40min line-up with several customers complaining about the long time waiting. When it was finally my time, turns out the website appointment was useless, they told me I had to call another number to book again and come back another day. I booked again over the phone, 2 weeks latter I went back to Uhaul and after waiting from 7:30am to 2pm I got the news they had the wrong hitch model. I had to go back home and wait for another scheduling call, that never happened. So I decided to cancel my request and ask for my money back. As I couldn't do it over the phone, I went back to Uhaul and that was when they finally said the hitch was there and it was installed.

Rating:

1.0

Employees were having a private conversation at the counter while numerous people were waiting in line. Took me 20 minutes to finally pay for a van I booked online. The employee told me I couldn't pay debit even though I clearly saw the option "debit" on his screen. I knew this was a way to charge me more after my rental. I gave them the benefit of the doubt and paid with my credit card. The van was in good shape and clean, but that's the only positive thing I have to say about my experience. The tank wasn't full when I rented it, another scammy thing to do since now I can't just fill the tank at the gas station, but I have to precisely measure it. In doubt, I put a little more in the tank then when I got it to make sure I wouldn't be charge extra. Still, they charged me 16.50$ for fuel. I will never take my business to ANY UHaul ever and I will go out of my way to make sure nobody in my life go to UHaul. Scam, scam, scam.

Rating:

3.0

The fact that there is no parking while the U-Haul is being rented greatly complicates things for those of us moving solo. The staff was lovely and very helpful, but this logistic would bump the rating to excellent. I think it's important to note that on the website somewhere (or maybe it's there and I didn't see it).

Rating:

3.0

Provide parking for clients when they have to leave their car. Instead of parking 1/2 km down the road.

Rating:

1.0

I was over charged a months rent and not reimbursed. It was impossible to get in contact with the U Haul location after trying for 2 months. U Haul tried to overcharge me again and then I was finally removed as a tenant but have not been paid back the rent I was wrongfully charged.

Rating:

5.0

Manager geraldine is very helpful.

Rating:

1.0

U Haul Tachereau Greenfield park Staff is so rude, Sunday july the 2nd. A woman working there is so frustrated and talking to me like trash in front of my kids. Totally unprofessionnal. Does not want to deal with clients and she is not respectful at all and showing an attitude. Inacceptable

Rating:

5.0

Very good service and courtesy impeccable, keep up the good work

Rating:

1.0

Je n’ai pas accès à mon entrepôt . J’ai vidéo et photo à l’appui. Voir plainte # 4215415. Nous n’avons toujours rien résolu. J’ai contacté Uhaul à tous les numéros 1-800 Je fus en attente pendant 1h. Photo à l’appui. Veuillez me contacter au lieu d’envoyer dès évaluations. Svp demander à un gestionnaire de me contacter au lieu d’avoir à discuter avec des employés sans pouvoir décisionnels.

Rating:

1.0

J ai payé plus de 150$ par moi pendant plus de 2 ans. Mon untité etait toujours bloquer par un camion, remorque ou autre. Meme lorsque finalement j y avais acces, on me demandais de me tasser pour faire de la place. Jamais je ne pourrai recomander à personne.

Rating:

3.0

Le service à la clientèle est terrible, le personnel a une mauvaise attitude et on dirait qu'il ne veut pas travailler. J'y suis allé plusieurs fois pour louer des camions et ils ont toujours une mauvaise attitude.

Rating:

5.0

Thank you

Rating:

1.0

Compagnie de broche à foin.

Rating:

1.0

Pas de monté charge, l’es camion sont garé d’évent la porte de garage impose de sortir des meuble , vraiment très dessus de ce bâtiment

Rating:

1.0

Got a rep with attitude cause she could understand that I came in last month to fix a double payment on one of my two lockers that I wanted to pay both for the month a head. Thing is there was a glitch on there own website when I got to pay the second locker it prepaid the same one again! Could undo it and had to waste a couple of hours to drive to, wait and explain everything to the clerk at the counter that she had to remove the late fees do to all this nonsense! Back to square one a month later, Secondly, at first visit my wife found mousetraps on second floor hallways that made us second guess storing all of our valuable belongings here. Now yesterday we installed mousetraps and not 24hrs later we caught one in our locker on the second floor!! Manager gave me one month free on one locker but let’s get real here if we get mouse crap 💩 all over, my two 3500$ leather sofas and 1000$ mattresses get mouse wholes all over it’s not a one 206$ free month that will cover anything!! Should look elsewhere for storage!! Install LED lighting in lockers, it’s pitch dark! Garage door access impossible to back a trailer flush to, with there parking lot layout and multiple levels make moving furniture and appliances difficult even on the first floor! Second floor accessibility by stairs only!

Rating:

3.0

Avoir access a lentrepot 24/7 versus accessibilité a lentrenpot est a travailler. Les 2 stationnements proche de la porte garage, selon moi, devriat etre liberer afin de pouvoir facilité au changement et dechargement du camion.

Rating:

1.0

Pendant 2 ans que jai eu un entrepot jai eu juste des probleme donc je ne recommande vraiment pas et plus jamais je vais faire affaire avec vous

Rating:

1.0

L’entreposage était sale, humide et sentait la moisissure. Était également délabré. Ne recommande pas du tout

Rating:

5.0

J’ai été très satisfait de mon expérience avec U-Haul. Cela m’avait enlevé un grand souci et m’a donné le temps de prendre une décision finale.

Rating:

2.0

The date shows I left emptied the storage on April 4. This is INCORRECT. I emptied the storage unit 1077 at 2771 Rue Mance in Saint Hubert on March 11. It was a busy day that day so I did not go to the counter to confirm storage unit1077 was emptied but i did call on march 25 to confirm. I was then told I would receive a confirmation but did not and then I was sent a bill + late charges on April 3. I have called numerous times to receive this confirmation but NO ONE at The 2771 Mance location EVER ANSWERS THE PHONE. I have records of my calls on the dates outlined and even audio recordings. i am frustrated with this situation. While the facilities were fine, the management is very irresponsible and the customer service is seriously lacking. I am a good client of U-Haul but have wasted a lot of time with this negligent behavior. All I have requested for weeks now is a confirmation that the unit was emptied on time, which it was and that no further charges would be incurred.

Rating:

1.0

Le pire service client que j'ai jamais eu dans ma vie. J'ai été servi par 4 personnes différentes et le service client des 4 a été terrible.

Rating:

2.0

Service is poor. Long hold when call for service and usually did not get a response.

Rating:

5.0

Tous était bien sauf que pour le paiement il fallait ce rendre sur place pour faire le paiement je suggère de s’y nous pourrions le faire en ligne tous serait ok

Rating:

2.0

trucks were almost always blocking the access to my storage unit, ok occasion the printer didnt work and the employee made it difficult to receive a copy of my receipt by email, i had complained about trucks blocking the access to my storage unit but this complaint only seemed to make things worse as they were parking the trucks at zero distance from the unit with no room to walk. Overall, was a disappointing experience unfortunately

Rating:

5.0

Super service et super locaux, il manquerait juste un monte-charge. Merci !

Rating:

1.0

First of all, Compared to other store places you guys over charge. Second, my credit card expired and i received a new one and it slipped my mind me calling you guys to update. So since your people took down my phone number wrong, I never received any calls regarding my payments. No emails until the final one saying my stuff was gonna be auctioned. Nearly lost all my stuff and then had to pay months worth of late fees. Not Impressed. Will never use your storage nor ever recommend it to anyone. Good day.

Rating:

2.0

The storage unit had holes in the roof and leaked water over all of my belongings for 18 months. When I opened the door everything was covered in black mold. Most of my furniture was priceless antiques, well over 150 years old. I was crushed, I had to get rid of my clothes, linens, furniture, anything that wasn't ceramic or stainless was destroyed completely. Dont ever store your precious belongings at a U-Haul.

Rating:

3.0

Mon contrat est terminé depuis juillet et a chaque mois je dois demander un remboursement J’ai perdu au moins 6 hrs téléphone ou me rendre sur place toujours le même problème

Rating:

3.0

No elevators to bring things to the upper floors

Rating:

2.0

J'ai coché oui pour la recommandation à un ami car mes affaires étaient en sécurité mais je lui dirai quand même les points faibles de ce U-haul et il fera son choix car j'ai dû appeler tellement de fois et envoyer un courriel de ma boite de messagerie u-haul mais je n'ai pas eu de reponses. J'ai dû insister au niveau de la centeale pour avoir une reponse.

Rating:

1.0

Toutes mes choses étaient couvertes d'urine et de crottes de souris. Quand j'ai ouverts mes boîtes, il y avaient des crottes de souris en dedans. Les souris ont mangé mes meubles, chier partout dans les boîtes. Le pire c'est que lorsque j'ai trié mes choses en jetant 1/3 de mes possessions chéris dans la poubelle, et j'ai déménagé ce que j'ai gardé dans mon appartement, il y avait des souris vivant dans mes boîtes!! Donc je suis enragée et traumatisée par rapport à cela et je ne recommenderais JAMAIS cette service. ====================================================== All my things are covered in rat droppings. The rats ate through my furniture and boxes, leaving poop all through my things. I sorted through my stuff to throw out 1/3 the ruined things and most damaged stuff. When I moved my stuff out of the storage into my apartment, their were live rats inside a box!!! Do NOT rent storage in this disgusting facility.

Rating:

5.0

Merci

Rating:

1.0

Nous avons payé durent plus 1 an je recevait des lettres de non paiements et en plus quand nous sommes venus vider le locker il avait mis un cadenas spécial pour non paiement et comme réponse nous avons eu désolé pour notre erreur de plus nous étions avec nos amis pour le déménagement et la réception était fermée

Rating:

1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Rating:

1.0

Pire expérience ... Toutes mes boîtes ont été rongées par des souris (ou un autre rongeurs que je ne connaîs pas !?! ) , toutes mes boîtes ont des excrément de ces bestioles. Mon divan blanc en plume d'oie doit être jeter. On ne parle pas du service INTERMINABLE, attendre plus d'une heure en ligne pour du service... Et de plus, j'ai vidé mon local deux jours après le début du mois à payer et u-haul ne rembourse pas au les journées non-utilisées, entre vous et moi, c'est du vol ! Vous devriez faire quelque chose pour améliorer la situation car juste en ligne d'attente TOUS les gens étaient dépassés par le service médiocre. Je ne recommanderai plus jamais u-haul. < Marie-Ève

Rating:

5.0

Always be the best

Rating:

5.0

Très bien merci

Rating:

3.0

Service was good and courteous but very slow.

Rating:

2.0

Clerk could not fine my payment for the month of January. He told me I still owed payment for January for which I have the payment conformation. I emptied the locker on Jan 31 but askedme to pay Feb

Rating:

1.0

Aucunement satisfaite Je suis soulagé davoir quitté

Rating:

4.0

tout était parfait lieu propre éclairé et bien chauffe et le personnel ok merci

Rating:

3.0

Staff was nice, but for the price i paid, it was very hard to acces the locker, day or night

Rating:

5.0

la jeune fille a pris le temps de bien m’expliquer les différents grandeurs de storage et les options et les date et moyen de payer à distance

Rating:

2.0

We didn’t feel that our boxes and furniture would be secure. So we canceled the contract.

Rating:

4.0

The girl who answered me was very helpful.She knew her work perfectly.She was fast and I was very satisfied with her service.

Rating:

5.0

tres bien tres satisfait bon personnele courtoit polie et bon service à la clientele

Rating:

1.0

Le terrain est tres mal gérer les camion bloc l axcès aux entrepôt ....j ai même brisé ma voiture je suis vraiment décu ....et ce n est pas à cause fes employé ..manque de personnel

Rating:

3.0

Access to the storage is often blocked by parked trucks and in the winter he area is unsafe because of the lack of salt being used to de-ice the areas leading to the storage area.

Rating:

5.0

Great team at st hubert storage store. Friendly people and very helpfull, thank you again !

Rating:

5.0

Bonne endroit propre et très sécuritaire

Rating:

3.0

They didn't known that I had had nothing in the storage area.

Rating:

5.0

Very accommodating...resolved problem with no fuss! Great service!

Rating:

5.0

En francais s.v.p. merci

Rating:

4.0

Nope

Rating:

4.0

I adore U-Haul and i use U-Haul for all déménagement

Rating:

5.0

Great customer service

Rating:

5.0

Merci pour votre chaleureux accueil! Jo-annie

Rating:

4.0

Manque de personnel en période de déménagement et le sourire pas facile

Rating:

2.0

Waiting time always extremely long. Management sucks. I emptied my storage and had to tell you 3 times because i was receiving invoices on my email and on paper. Last time for me at this place.