Comentarios del cliente para U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
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GABRIELLA V. en
the move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.
Jean-Pierre L. en
good
David N. en
None
Sebastian C. en
I was overcharged for gas
john G. en
Just keep up the excellent work
Nicolas T. en
Very happy with the service and staff. Thank you
John R. en
Excellent service compared to the st Hubert location. Graham served us very well Thank you!
Michael P. en
The manager was a jerk. Never renting from here again.
john G. en
Jason Keep up the excellent service
Eric L. en
Customer before was treated like crap And my gf and I were treated like crap Owner doesn’t respect his customers and doesn’t respect his business. I don’t care how bad of a day you’re having, you don’t treat customers like that. Sorry Uhaul, this reflects extremely bad on you. Hope you guys talk to him and get this cleaned up because this will erode with your image big time.
Robert P. en
This was the 5th location in an attempt to return the trailer. Various doubtful reasons were given to refuse the trailer. This is unacceptable. Better control on local agents and more flexibility are essential for good customer service.
john G. en
Just keep up the excellent service
duncan G. en
Service was friendly and efficient. This will be our main rental location.
claude C. en
Ghassan was very helpful
Michel L. en
It is ridiculous to charge 25$ to clean the inside. I did it myself in 2 minutes. That’s why I will never rented from you again, I will go back to Discount, better customers experience.
miereille L. en
Perfect
Jenner G. en
Jamais retournarai a votre branche. Vou des des vouleurs.
SAMI A. en
I have been using this particular location for several years. I had rented a storage space there as well as moving trucks (several occasions) and all my transactions were handled efficiently and professionally. Price is always a factor of course but I did find access to the storage facility a little inconvenient. 24-7 would have been nice.
Paul B. en
Not all damages indicated completely. i got the impression that they hope that we miss the damages so as to make you responsible for them. i walked away feeling that the dealer is not completely upfront. i spent a half hour insisting to mark the vehicule for damages. i returned the vehicule without problem or surcharges due to careful review of vehicule.
isabelle B. en
Tout était impeccable! Merci!
CONSTANTINE P. en
When sending emails they should also be in English
Ragae S. en
Vous m'avez chargé 20 de plus juste pour vérification de camion à son retour C'est un chargé inacceptable et non raisonnable Et vous n'avez rien dit pour ce charge avant de louer le camion
jennifer L. en
Graham was helpful and a good communicator. Thank you! I will refer Uhaul and Graham, and will come back when again when I move.
sabrina l. en
Very efficient, professional, and friendly service. Excellent! Thank you!
SERGE L. en
Le propriétaire ma exiger de nettoyer l'intérieur de la camionnette a cause des traces de mes souliers..Inaceptable, ce n'est pas une limousine que j'ai louer.
john G. en
JASON Just keep up the excellent service
ANDREW S. en
Great place! Highly recommend it!
Richard V. en
Frustrating after hours drop off requirements Either get rid of the after hours drop off requirements (contacting UHAUL by cell phone etc.) altogether or provide free in-house wifi with direct access to the exact uhaul web page with CLEAR and SIMPLE instructions. E.G. Returning a vehicle? (click) Type in contract number and we tell you where to aim your camera. ------- (click) Don't ask redundant questions like, Do you have an account, or what's you email and password etc.
IRWIN L. en
All was great - truck was waiting for me at the door all clean and ready to go.
HUSSEIN K. en
J'ai loué un camion aujourd'hui pour déménager des affaires personnelles. Durant l'inspection du camion lors de la prise de possession ce matin, on ne m'a jamais expliqué que je n'avais pas le droit d'entrer le camion dans mon garage et on n'a jamais pris le temps de faire l'inspection du toit du véhicule. Lors du retour de camion, on me dit que les "pin" jaune sur le toit sont brisés et je dois payer pour la réparation des égratignures sur le toit. Je n'ai aucune idée si les égratignures étaient déjà là où non, l'inspection n'ayant jamais été fait le matin ... le tout m'a coûté un 200$ que je n'avait jamais prévu. Pourtant je loue un entrepôt depuis 2 mois avec vous et il me reste un autre 4 à 5 mois d'entreposage . Plutôt décevant comme expérience. On s'en souviendera la prochaine fois ...
john G. en
Keep up the excellent service
Jia Hua C. en
I was called in for a dent in the roof at the end of the day where I rented a truck to pick up a sofa. I explained that is wasnt by me and Jason was very nice and understanding. I only took 2 boulevards and a highway, there was no possibility for it to hit anything low. Plus it was lied-down sofa inside. Jason told Gerald who inspected the truck with me about the situation and Gerald vouched for me since we inspected the truck together upon return. Both are very honest and friendly gentlemen. I would come back and rent their service again for sure!
ali E. en
The smell of the inside track was horrible!! Make sure you clean
Deborah M. en
Nothing. Service was great and staff was pleasant and helpful.
ABDULBASET S. en
Agent was not friendly at all
Jean G. en
Réservation à 8:30 boul Pierrefonds a 24 hrs changement pour 65 Brunswick’s nous avions prévue de gens pour nous aider le kilométrage avait été calculé à partir de Pierrefonds
Gilles L. en
Speed , friendly service
Czeslaw P. en
Tres bon service et endroit super propre. L,imprimante ne fanctionnait pas il etait impossible d'obtenir un contrat sur papier
Marlene C. en
Fantastic service! Knowledgeable, efficient, and super courteous! We really never write reviews, but this was, in our opinion, deserving of commendation. Earlier today, we worked mainly with Graham, and also another gentleman whose name we unfortunately didn’t get. Because of the location itself, and the staff we encountered during our transaction, we would definitely be happy to both return as customers ourselves, and to recommend them to others. Thank you - Andrea and John
john G. en
Just keep up the excellent service
karen b. en
The manager and team are amazing !!! Recommended uhaul to others and they are happy as well
fred A. en
Change the manager (Ggassan Akache) because he has no respect for customers. When I rented the truck in the morning, th computer system was down so we signed no paper, the clerk just took our credit card and license driver and told us to bring back the truck at the same level of gas. No other conditions was mentioned to us. When we brought back the truck, we were told we had to bring it back cleaned, but this was not mentioned to us. The manager charged us 25$ cleanup fee, but refuse to listen to us so we could explain the situation that happened in the morning. Cleaning Up the truck was not mentioned to us so it was not part of the contract. I request to me reimbursed for the cleanup fee and that the manager be reprimanded for bad customer service. Thank you. Frederic Abergel
west R. en
i was harassed by one of your staff name gerald at brunswick uhalt just for asking why i could not get access to local on the 2 of june your camera can bare witness to that, that guy lack of customer relation, he has to understand that because of all of us that he has a job, plaese look into that matter . my name is Tony and my local #518 and phone #5145775798 thanks
Roy L. en
Great service from employees
Mina G. en
Clean truck, nice personnel and friendly smiling manager.
Michael V. en
We were not told enough about the online check-in process for the return of the rental. We were simply told to "fill out the online form" to say that we dropped off the truck. So we dropped off the truck and went online to fill out the form; but it didn't work because we were "out of range of the location" and needed to take pictures of an odometer for a truck to which we no longer had the keys. The fact that we weren't told that you needed to perform this process in the direct vicinity of the location and had to take pictures of the odometer essentially makes the instructions we got so useless that we might just as well not have received any instructions at all. And if you require your clients to go through such a precise process, it's completely unacceptable to not explain it in detail. I had to spend half an hour on the phone with Uhaul to clear things up, and they were admittedly helpful. But this nonsense added a great deal of stress to my move at the last minute, and that was the last thing I needed.
benoit N. en
Service was fantastic, truck was as expected, cost was great.
Tarek R. en
Smooth check in and friendly employees. Thank you!
Mounir K. en
Service impeccable avec des bons tarifs!
Jose-Luis R. en
On line order 22140868 in may 28, the price was 19.95 for a 9´´ truck plus the pads, etc etc. Today at the store the application didn’t work when sending my picture. The people in DDO did the stuff to have rhe truck ready, but they charged 19.95 per hour, so they charge me four times the price agreed in my booking!!!! Plus taxes. I asked the manager, but this guy is not customer oriented, and he said that today the rate was different..... he didn’t explain, and his attitude was like that was my problem, not his.... i will place a claim in all gubernamental instances, this is a violation of consumer rights,, and i will use all the social media to alert to all consumers about this scam!!!! You can contact me st romerogonzalezjl@hotmail.com if you want to personally hear my complain.
glen l. en
Convenient and close Would not recommend for long term. Prices are too high.
Cassandre M. en
Be clear with the directives when returning a truck. We were not told to broom the inside of the truck and were almost charged 25$ for it if we hadn't been given a broom
JOANNE D. en
Acknowledge client when entering the pick up location.
Salomon C. en
Ils n'ont pas respecté le contrat et ila m'ont chargé 19.99 dollars par heure au lieu du prix fixe tel que mentioné dans le contrat
Alexander F. en
There was work going on in the parking lot, and the contractor or location made no efforts to indicate this Asphalt dust was everywhere, including on my car, and directly beside me when he was sawing.
Mina G. en
Keep up the good job. Possibly make sure the truck is free from unpleasant smells . Thank you.
JOCELYN S. en
I had a great experience with your employee. He did evertyhing to satisfy the client Thanks to him!!!
Christine R. en
Very clean & convenient. Front office a pleasure to deal with.
RENA P. en
Received good service. Better access to garbage/disposal would be a convenience.
vasiliki k. en
The facilities were always clean and proper. The staff was always helpful when needed. Thank you
judith b. en
no
Nour A. en
Ghassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !
Janet B. en
everything was great and very friendly staff. pricing a little high. should have deals for renting multiple months. thanks
NYOTA M. en
Beside the closing hours everything else was perfect
SUO L. en
I rented the storage for one year one month free for one year lease. You overcharged me one month rent . I will renew another one more year contract with same conditions . Thanks
isabelle b. en
It was perfect for me and everyone were very competent. Thank you!
liv s. en
Very accommodating for unusual request
alain z. en
jai eu un excellent service et support de cette gerance
deborah C. en
It was a little bit expensive though.
elizabeth r. en
Everything was fine.