El cliente no dejó un comentario.Serge T.
Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing everything was fine.orazio B.
Staff very helpful and friendly. Great place, prices are reasonable. ¡Gracias!Mukesh Kumar R. | Overall Experience
El cliente no dejó un comentario.marc F.
El cliente no dejó un comentario.Nicola M.
No bad experience on my side. Keep up the good job.Raymart D.
El cliente no dejó un comentario.Zoltan L. | Overall Experience
Nothing, the transaction went smooth and the staff was very helpful and friendly.Douglas K.
El cliente no dejó un comentario.VINCENT C.
El cliente no dejó un comentario.Karol P.
Fix your trash website, I was not able to return the truck I used. Also compensate customers when they gavw extra gasoline cause you casually charge people if they miss part of the gasoline neededMARVIN F.
Hello Staff was very helpful and kind. Great place to rent Uhaul i will go back again. GraciasPhilip R.
El cliente no dejó un comentario.Andrei E.
The manager there warned me of the excessive mileage and open my dispute claim. She was very helpful and informative.Eduardo T.
Everything went smooth, truck is always clean when I book . Great experience, good staff also.Kevin C.
El cliente no dejó un comentario.Nabil S.
El cliente no dejó un comentario.Ayoub T. | First Impressions
El cliente no dejó un comentario.Dominic L.
El cliente no dejó un comentario.Miriam S.
The young man who took car of us at reception has excellent customer service skills. We heard with other customers too... bilingual, friendly, knowledgeable and helpful. A real asset to your team.Laura M.
El cliente no dejó un comentario.GENEVIEVE S.
I waited 10mins downstairs when no one was at the desk then finally the worker came down. I had paid my fees upfront and got my bill. I get home and see an extra charge more than what was agreed upon billed to my credit card. Disappointed in the serviceTimothy R.
El cliente no dejó un comentario.Henri G.
No commentClaudiu N.
The gentleman that helped me was efficient and helped me politely. He deserves a raise!Michel G.
Second rental from this location and both have been great experiences!Darren Q.
I had the most incredible experience with u haul never had service like that eny where elsePhilip B.
El cliente no dejó un comentario.andrew S.
The choice of truck was not receivedolayinka P.
I didn't even know the location was open when I dropped it off on Sunday around 1pm. I didn't see the drop box, so I went inside to drop off the key. I walked in and the employee just stared at me! I said hi man how's it going ? I got silence and stares. I explained I was dropping off a key for the â€œ24/7 truck shareâ€ Can I leave the key with you?, I said. He looked to his colleague for approval and his colleague just nodded. I said ok, we'll have a good dayâ€¦he spoke and said â€œokayâ€. I thought wow, but whateverâ€¦until he calls me an hour later interrogating me and intimidating me with cleaning fees of up to $120 and that his manager will call me Monday. Like what did I, a very nice person, do to this guy for him to talk to me that way. Trust me. I never do these surveys but this was by far the most idiotic encounter of my years! Good luck with that!Fadi D.
El cliente no dejó un comentario.Anthony S.
I would have given you excellent however when we arrived it was 6 PM and in my mind I thought you closed at 7 PM on Sunday we got out in front of the U-Haul store, and quickly a young man arrived, we could not make out who he was he had no idea, he did not introduce himself, he did not explain anything other than started to shout that we would get a ticket if we parked there and we were to move immediately and we said Pardon? We were trying to read the signs in the dark and we were trying to understand where to park and it was cold and we were trying to transfer our belongings from the truck to the car and he was just screaming at us to get park somewhere else. He was irrational loud vindictive nasty mean spirited and rude! I don't even know if he was one of your employees but it was a terrible experience he needs to be taught manners talking to clients and valuing them even after hours even when he's tired or he doesn't feel well or he had a bad day and not take it out on people who are trying to figure things out my husband was so confused he ended up locking the keys in the car for a car and then he ended up putting the key of the truck in the lock box before we could even move the truck. Then we spent about an hour trying to figure out with U-Haul on the phone what to do because we were afraid that we were going to get some kind of ticket in a fire lane as he had threatened us. It was a terrible terrible into our day we were tired exhausted and we didn't need somebody screaming at us and then leaving speeding out of the parking lotWith his little sports car squealing his wheels angry as all get out. I don't know who he was wouldn't tell us his name terrible just terrible. Apart from that the two men inside made up for anything this guy said or did. Thank you for giving me the opportunity to say this I didn't wanna call and complain and I certainly don't want him to lose his job however he certainly needs had to be taught manners and courtesy towards his own clients that pay his salary.Lisa R.
The truck was clean. The staff were helpful and friendly. The blankets were dirty.john J.
Amazing and quick serviceandrew S.
El cliente no dejó un comentario.Jennifer Y.
Your person at the counter lacks people skills. Rudeâ€¦ I had to wait for my receipt because another client who came after me needed priority over me. When I asked why his answer was for me to go sit outside and wait. I would not recommend.Giuseppe F.
El cliente no dejó un comentario.DAVID N.
El cliente no dejó un comentario.melissaia D.
El cliente no dejó un comentario.Jin Fu W.
Excellent customer service at the counter!Claude B.
Great customer services by the two team members you had on site. They did a tremendous job ! Good job.olivier Q.
El cliente no dejó un comentario.Parviz S.
El cliente no dejó un comentario.David G.
Uhaul sont trop strictes. Obligatoire de venir en personne par payer. Obligatoire que le conducteur soit prÃ©sent avec son permis de conduire. On devrait pouvoir payer au tÃ©l ou via votre plate-forme et que seulement le conducteur se dÃ©placeivan R.
El cliente no dejó un comentario.philippe V.
Shanon Carter service was excellent. Thank you!Mukesh Kumar R. | First Impressions
The service was excellent and they helped me modify a reservation. My issue was that the truck had no heating and it was a freezing cold night and it made it extremely uncomfortable.Marc C.
VÃ©hicule sans chauffage dans la cabine. Indication erronÃ©e du contenu du rÃ©servoir d'essence. Laisse croire que je n'ai pas Ã m'en prÃ©occuper. Par contre, surcharge d'essence dans la facture finale.ALAIN F.
El cliente no dejó un comentario.Anabelle C.
El cliente no dejó un comentario.philippe S.
El cliente no dejó un comentario.Gurjit S.
Je suis très satisfait de vos services. Merci encorejean g. | Overall Experience
The truck cabin heating system was not working.Pascal H.
El cliente no dejó un comentario.Antonio D.
Shanon service was outstanding. BestMukesh Kumar R. | Overall Experience
El cliente no dejó un comentario.Francis L.
El cliente no dejó un comentario.Francis L.
El cliente no dejó un comentario.yves l. | Overall Experience
El cliente no dejó un comentario.Susan R.
Merci beaucoup pour votre service, c'est très apprécié !🙂👍Karine M. | First Impressions
El cliente no dejó un comentario.Alexander W.
El cliente no dejó un comentario.Aleksandr M.
The person serving me was absolutely fantastic and very friendly, I forget her name but she said she used to work for the upper offices or something of the sort? Anyways regardless I had an excellent experience here and will be coming to this location for all my moving needs when I can.Chayton L.
El cliente no dejó un comentario.Giuseppe T.
Only a 1/4 tank of gas when picked up.Mike H.
Belle accueil sympathique. Ils ont trouvÃ© une alternative Ã mon erreur dans la rÃ©servation. Efficace . Merci beaucoupLadji D.
El cliente no dejó un comentario.Agostinho D.
Absolutely nothing at all. Keep it up !ouriseller L.
Je suis satisfait du service et de l'equipement.OMAR J.
I requested and paid for the use of a utility dolly and it wasn't provided to meLaura M.
The front-desk wasn't helpful and did not provide a good serviceThierry E.
El cliente no dejó un comentario.Sebastian M.
As mentioned on my return, right mirror is very loose and moves to the right after the slightest bump, making it almost impossible to merge right. Very unsafe and frustrating.Michael C.
I tried speaking to customer service (Gerald) at 07:25 at the rental branch in the morning to let him know I wasn't able to do the return on my cell yesterday October 28th and that I needed a copy of the invoice sent to a different email address. He wasn't helpful at all, had a horrible attitude and was extremely sarcastic & rude. It's not the first time I rent a truck at this branch and therefore I know that what I was asking him for is doable, he was just not willing to do it. I was in shock when he hung up on me. It's unfortunate your phone calls are not recorded so he can receive the proper â€œhow to & customer service etiquetteâ€ training.jose R.
El cliente no dejó un comentario.Victoria M.
And the staff was excellent polite thank me to Business with themPAUL M.
El cliente no dejó un comentario.sYLVIE T.
El cliente no dejó un comentario.FRANCE B.
El cliente no dejó un comentario.Colin H.
El cliente no dejó un comentario.Nancy T.
The seat adjustment fir leaning was not workingChantal R.
Nothing. Please keep it the way it is. It was perfectRandall C.
Merci Ã Shannon pour son service et son aide tout au long de la location, ce fut agrÃ©able de faire affaire avec elle.Nathalie D.
Shannon Cater was extremely courteous and efficient at processing my request and I was on my way in no time at all 👍Jean M.
El cliente no dejó un comentario.Sean S.
The employees at the Dollars-des-Ormeaux branch were so nice and accommodating. I used to go to another rental company and will definitely do the switch to U-Haul for all my productions needing transportation. Merci!FÃ©lix-Antoine G.
El cliente no dejó un comentario.Brandon N.
Tout s'est bien passÃ©. Rien Ã redire.PIERRE G.
El cliente no dejó un comentario.Myriam J.
El cliente no dejó un comentario.Sanket P.
El cliente no dejó un comentario.can A.
El cliente no dejó un comentario.Victoria M. | First Impressions
El cliente no dejó un comentario.alfy T.
El cliente no dejó un comentario.Carol F.
Staff working on this Sunday morning were extremely helpful and friendly. Opened 15 minutes early as it was cold and people were waiting outside. Excellent service!Graham F.
Service excellentPatriceHerve M.
El cliente no dejó un comentario.Joshua R.
Customer service is missing, employees seem to be working because they're forced to work... Attitude problems, not friendly at all...they don't explain the bill well.... Very very poor serviceJohnny E.
El cliente no dejó un comentario.SHIRLEY M. | Overall Experience
El cliente no dejó un comentario.Ron G.
Ensure everything is fully working on the truck... Back electric door lock control did not work.Eric P.
Maintain your kindness!ricardo diaz M.
Easy no issues friendly service.olivier H.
El cliente no dejó un comentario.Jasotharan S.
El cliente no dejó un comentario.Vahid M.
El cliente no dejó un comentario.salomon I.
I documented a broken piece of plastic under the front bumper held on with duct tape by a photo and an explanation on their Vehicle Inspection link sent by text prior to taking delivery of the vehicle and they are attempting to charge me for it. "DO NOT RENT FROM THIS LOCATION" ! "DO NOT RENT FROM THIS LOCATION" ! DO NOT RENT FROM THIS LOCATION" !Jean M.
El cliente no dejó un comentario.Joane G.
El cliente no dejó un comentario.Alison H.
Overall good serviceRegina P.
The manager, Shannon, was exceptionally helpful, efficient and nice to deal with.Rebecca M. | Overall Experience
El cliente no dejó un comentario.nelshier a. | Overall Experience
La possibilite de reserver en ligne et au telephone la meme unite d'entreposage pose probleme. En effet j'avais loue et charge mon camion pour livrer mes biens a l'unite que j'avais reservee en ligne pour decouvrir a mon arrivee que mon unite n'etait plus disponible, quelqu'un l'ayant reservee en ligne! Heureusement la gerante du site m'a gracieusement offert une autre unite legerement plus grande au prix initialement agree.Louis C. | Overall Experience
El cliente no dejó un comentario.alexandre o. | First Impressions
El cliente no dejó un comentario.Denyse B. | Overall Experience
El cliente no dejó un comentario.Donald C. | Overall Experience
The website mention that we get a month free when we rent a truck, but once on the premises, I was told I was not having a month free because they were almost full and then said because I was dropping the truck back to the same place. I thought the website was misleading. After explaining The manager offered me the month free. It would also be nice to explain which truck have a ramp or not to load. Our truck didn't have one and the unloading stations for 2nd floor at the warehouse for the truck I rented was broken and the other needed a ramp, which made it extremey difficult to unload our thing to put in the storage, we were storing very heavy equipment and lifting it 2 feet high just to put it on the dock was hard and took us more time. We were very disappointed for that.Edith L. | First Impressions
Thanks left because the price kept going up. But it was amazing while I was there.VINCENT C. | Overall Experience
Service is excellent, All service businesses must learn from this company about customer service. Thank you so much Shanon, Lloyal, and Victoria. You are awesome guys.Mahmoud S. | Online Move In
J'ai perdu la clé du casier.j'ai donc demandé un « cutter », celui qu'ils avaient,était très usé selon mon fils.il a donc été chercher le sien et Il a apporté aussi une meule électrique dont il ne s'est pas servi puisque le cadenas a cède avec le cutter.Ils étaient trois pour le déménagement.Quand ils ont quittés ,il n'y avait aucun dommage. Ce matin j'ai reçu une charge de 150.pour bris! Je me suis rendu sur place On me refuse l'accès me disant que ça a été réparé hier. Je demande une photo elle me montre une photo sur son propre cellulaire qui n'a ni date ni no de casier!!! J'ai avert Visa ,ils ont inscrit qu'il y avait contestation Comme j'ai 80 ans j'ai aussi communiqué avec le groupe d'avocats qui quand on est membre de la FADOQ peuvent nous aider gratuitement. Ils trouvent la preuve que m' a présenté Sheena n'en pas une et comme j' ai trois personnes qui ont vu le dit casier,vous devriez arranger les choses Janine LebelJanine L. | Overall Experience
El cliente no dejó un comentario.Khurshed S. | First Impressions
We were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.CLAUDIE B. | Overall Experience
Everything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.Sandra S. | Online Move In
The most friendly and helpful staff there is!Joanne D. | First Impressions
Shannon was super easy to deal with. Happy to be a customer!RON F. | First Impressions
Most of the time the staff doesn't wear the mask.Aizar Rafael T. | First Impressions
El cliente no dejó un comentario.phillip s. | Overall Experience
El cliente no dejó un comentario.Douglas P. | Online Move In
The size of the space was smaller than I thought.Joseph S. | First Impressions
I used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80% open which made me feel that my vehicle was not secure due to the fact that anyone would've been able to enter and exit.Daniel T. | Overall Experience
Côté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.LYNE P. | Overall Experience
El cliente no dejó un comentario.viking x. | Overall Experience
El cliente no dejó un comentario.Shandelle G. | Overall Experience
El cliente no dejó un comentario.jenna b. | Overall Experience
The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.jason f. | Overall Experience
El cliente no dejó un comentario.93445849 q. | Overall Experience
El cliente no dejó un comentario.jose guillermo m. | Overall Experience
i appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. ¡Gracias!kerry M. | Overall Experience
Thank you for your help.Aryan L. | Overall Experience
El cliente no dejó un comentario.Heather F. | Overall Experience
El cliente no dejó un comentario.QUEBEC SAILING F. | Overall Experience
Staff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.Peter M. | Overall Experience
Very helpful and good staff great job jasonStephen W. | Overall Experience
VERY FRENDLY AND PROFESSIONAL STAFF.dariusz s. | Overall Experience
El cliente no dejó un comentario.mohamed h. | Overall Experience
El cliente no dejó un comentario.fatima k. | First Impressions
Nice and safe place!!!transport a. | Overall Experience
El cliente no dejó un comentario.Gabriel T. | Overall Experience
I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.Claudiu N. | First Impressions
El cliente no dejó un comentario.DIMITRIOS-JIMMY JR K. | Overall Experience
El cliente no dejó un comentario.lorna c. | First Impressions
El cliente no dejó un comentario.Bogdan T. | First Impressions
I said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021Martina Valentim P. | Overall Experience
El cliente no dejó un comentario.Lenny P. | First Impressions
El cliente no dejó un comentario.Avi K. | Overall Experience
Keep the good work and thank youshaker o. | Overall Experience
Mis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellentHUSSEIN K. | Overall Experience
Je n'est rien à me plaindre.edwidge f. | First Impressions
We rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. ¡Gracias!DEBORAH M. | Overall Experience
El cliente no dejó un comentario.ynb e. | Overall Experience
Ghassan is the best !!CHRISTOPHER G. | Overall Experience
El cliente no dejó un comentario.amuz i. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER G. | First Impressions
The Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.Pascale D. | First Impressions
Personal amableHANI G. | First Impressions
El cliente no dejó un comentario.wok c. | First Impressions
El cliente no dejó un comentario.Jennifer Audrey Y. | Overall Experience
El cliente no dejó un comentario.gino p. | Overall Experience
El cliente no dejó un comentario.Purlift I. | Overall Experience
El cliente no dejó un comentario.gino p. | First Impressions
I have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. Los recomiendo, son excelentes.lori o. | Overall Experience
Always the good choice!9195-3810 q. | Overall Experience
Verry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.DISTRIBUTION K. | Overall Experience
El cliente no dejó un comentario.veronique l. | Overall Experience
A++++Kambiz J. | Overall Experience
Everything was fine. Found that it closed a little earlier than I would have likedDiane L. | Overall Experience
the move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.GABRIELLA V. | First Impressions
Very efficient, professional, and friendly service. Excellent! Thank you!sabrina l. | Overall Experience
Great place! Highly recommend it!ANDREW S. | Overall Experience
The manager and team are amazing !!! Recommended uhaul to others and they are happy as wellkaren b. | Overall Experience
Convenient and close Would not recommend for long term. Prices are too high.glen l. | Overall Experience
Very clean & convenient. Front office a pleasure to deal with.Christine R. | Overall Experience
Received good service. Better access to garbage/disposal would be a convenience.RENA P. | Overall Experience
The facilities were always clean and proper. The staff was always helpful when needed. Graciasvasiliki k. | Overall Experience
nojudith b. | Overall Experience
Ghassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !Nour A. | Overall Experience
everything was great and very friendly staff. pricing a little high. should have deals for renting multiple months. thanksJanet B. | Overall Experience
Beside the closing hours everything else was perfectNYOTA M. | Overall Experience
I rented the storage for one year one month free for one year lease. You overcharged me one month rent . I will renew another one more year contract with same conditions . GraciasSUO L. | Overall Experience
It was perfect for me and everyone were very competent. ¡Gracias!isabelle b. | Overall Experience
Very accommodating for unusual requestliv s. | Overall Experience
jai eu un excellent service et support de cette gerancealain z. | Overall Experience
It was a little bit expensive though.deborah C. | Overall Experience
Everything was fine.elizabeth r. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!