Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

3,050 reviews

65 Brunswick   Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources, O De Des Sources)

(514) 421-0888

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(514) 421-0888

65 Brunswick
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources, O De Des Sources)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Overcharged at billing. Departed, in gold faith, because "system was down", then charged "extra 35$ (25+ tax) cleaning fee. Having to call, wait 25 minutes on phone, and eventually return in-person to the location in order to find out that the charge was an error, and that the charge would be reversed. 24hrs later and the charge was not reversed. This is a tricky business practice, to sneak in a cleaning charge, when the return was perfectly clean.

Jeffrey B 
Rating:
4.0

Kudos to Shannon, Matea, they did their best to help with a problem they inherited form Halpern-St Laurent; my original booking was at U-Haul Halpern St-Laurent (below average customer service) the 10ft truck booked and confirmed was not available, was offered a van - clearly not suitable to move a queen size bed-mattress, under mattress and frame. i was sent to U-Haul - 65 Brunswick and was supposed to have advised the 65 Brunswick Location, not so a stressful, 30 minutes bus ride, during the bus ride , i was on the phone with a U-Haul agent to ensure i would get a 10ft, upon arrival the 30minutes bus ride, worried i would be sent to another location, i do not have a car. i was given a window to pick up my stuff - i missed the window, and got a load of criticism from the person as he had to go to work. a credit for the stress would be a kind gesture kindly Paul Callou

PAul C 
Rating:
5.0

Everything went really well. The price was right too.

micheal p 
Rating:
5.0

Customer did not leave a comment.

Frederic M 
Rating:
3.0

Customer did not leave a comment.

Andrew B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maxime F 
Rating:
5.0

Customer did not leave a comment.

Vincent P 
Rating:
3.0

At last minute you send a message because you change the pick up place. Very Very far. Finally after 30 min waiting on line, I succeed to have a smaller truck and half time we need.

Jovan L 
Rating:
1.0

I will never recommend U-Haul to any one ever. I reserved a van for 2 hours from 5pm to 7pm on this location. Got there at 4:30 and only got the truck at 5:20. Came back at exactly 6:55 and the store was closed, the day after I get the bill with a $20 fee for delivering the truck after hours. The location is supposed to close at 7pm and I was not even advised on such a charge. This is ridiculous and to get the 20 dollars back now I have to leave early from work to go to the location and speak to a manager who supposedly works until 5 but ALWAYS leave early. Horrible experience, horrible service, unbelievable. I won't recomment this crap to my worst enemy.

MARCOS C 
Rating:
5.0

Everything was fine

Keith M 
Rating:
5.0

Always fantastic Service! The Manager of this location is exceptional ...

Andrew B 
Rating:
5.0

Customer did not leave a comment.

Marlene C 
Rating:
5.0

I have been a uhaul client for over 10 years.....never had any issues or problems. Shannon and her staff are impeccable and always put their client's needs as a priority. Well done and keep up the great work ethics.

PROFLEX D  |  Overall Experience 
Rating:
1.0

The worse service have ever received double charge for a rental of a sex hours. Charge me for cleaning. Shall we have already cleaned the truck? What would define? Never use U-haul again an hour advice, others.

Jerry B 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Didier G 
Rating:
4.0

Etre sourirant et acceuillant .Les employers n etait pas souriant et acceuillant .Et ils doivent normalement mettre le camion en location proche a notre arriver et non aller jusqu a dans la cour pour aller le chercher nous meme .Et pas encore recu ma facture de fermeture de cette nuit .J ai remplis l essence manquante et remis les clefs vers 1h am cette nuit .de yasmine f.chiali

yasmine c 
Rating:
5.0

Customer did not leave a comment.

Andre K 
Rating:
5.0

This experience was simply amazing!

Jose P 
Rating:
5.0

Customer did not leave a comment.

Nelson F 
Rating:
3.0

Communication. Our situation was to pick up a truck and return it to another location 100 km away. We received an email 3 days before the pick up day that we need to find another alternative cause we might have to pickup our truck 4 hours away. Why customer service don’t advise us of this possibility upon reservations ? Better not take this option cause you might be very disappointed and find another alternative like we did. Finally, it cost us way more because we had to travel back and forth, around 200 km, to bring back the truck to the pick up location. We will never do that again with U-Haul.

Marc K 
Rating:
3.0

Other than the slightly awkward location all was perfect. Van in great shape, explanation of the costs was clear, explanation of the fuel expectations was clear. All good.

denis b 
Rating:
4.0

Sometime the app didn't work well. A lot repetition to try to finalize the transaction at the end.

Eric G 
Rating:
5.0

Customer did not leave a comment.

Halil I 
Rating:
5.0

Nothing

Richard A 
Rating:
1.0

Bad service . Booked for morning a month ago . Didn’t get truck on time asked for 20’ but got 15’ . Got truck in eveninv instead of morning and i had to pay moving helper for whole day because i booked them from morning.

Manjot J 
Rating:
4.0

Customer did not leave a comment.

Rubiano F 
Rating:
5.0

Customer did not leave a comment.

Vikram P 
Rating:
5.0

the employees were very understanding and easy to work with

cristian s 
Rating:
5.0

Honestly- the staff was great. Also considering that it’s moving season the service was remarkably quick and efficient. No complaints whatsoever.

Sonia H 
Rating:
2.0

There was no one aat the pickup point for at least 15 minutes.

Emily S 
Rating:
5.0

Customer did not leave a comment.

Dario T  |  Overall Experience 
Rating:
3.0

The rental location was sublime but the reservation and scheduling was the worst experience ive ever had in customer service. I spoke with 15 agents the made pick up location errors, errors in information providing saying I could drive a 26 foot truck within permit which is not the case in quebec, the made a double reservation for the actual truck I wanted in my location but for 1000$ more than my initial reservation 3 months prior saying it was a last minute reservation when I had one dating from 3 months ago. I got hung up on, transfered with no warning and the scheduling line dropped my call every 30 minutes. I will never rent again unless I get a decent reimbursement for this rental.

Frederic M 
Rating:
5.0

Wanted to give a shout out to Sean Carlo for his outstanding customer service upon the return of the vehicle. When I picked up the vehicle, however I think a window had been left open because the seat was wet and the door handle was filled with water. I also found the steering to wander quite significantly, so should be inspected.

John O 
Rating:
3.0

Customer did not leave a comment.

Marc-Antoine P 
Rating:
5.0

Customer did not leave a comment.

Gennaro P 
Rating:
4.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

Francis D 
Rating:
5.0

Customer did not leave a comment.

REAL O 
Rating:
5.0

Customer did not leave a comment.

Chantalle S 
Rating:
3.0

Respect our location terms

Simon D 
Rating:
4.0

C est un bon service, et pas trop cher.Il est souhaitable qu il soit accessible à tous. Merci.

Renovat A 
Rating:
5.0

Customer did not leave a comment.

Anna W 
Rating:
5.0

Everything was excellent.

Michael I 
Rating:
3.0

Unable to get bills in ENGLISH, unable to understand warning labels(bilingual stickers removed and changed to french only) glad no safety check was asked in ontario, van would NOT have passed due to no ENGLISH safety instructions on van. dirt inside cargo area from previous rental, had to put down drop sheet so my cargo will not get dirty. I had to pick up vintage aircraft parts from Hamilton aircraft museum, and these rare parts had to be in a very clean environment. A BIG problem is communication, your phone service offers NO english (press 9 for english) This location is in the west island of montreal which is over 40% english speaking, there is NO LAW that english can be used on the phone as a second option. it is obvious that the QUEBEC staff ( head office) is political, and does not understand west island(montreal).

Michael A 
Rating:
4.0

At check in the staff iis not friendly but at the check out he was respectful, friendly, experienced and very helpful.

Anis M  |  Overall Experience 
Rating:
4.0

truck was clean, very high milage, direction was loose and almost dangerous, staff was polite and professional

Marc S 
Rating:
5.0

Nothing..very please with staff and vehicle.

Rick D 
Rating:
5.0

Customer did not leave a comment.

Luca M 
Rating:
5.0

Customer did not leave a comment.

Martin P 
Rating:
5.0

Keep it going same way

Marjan F 
Rating:
5.0

Customer did not leave a comment.

Francis D 
Rating:
5.0

Tidy up inside. Outside service was great.

Jaclyn M 
Rating:
5.0

Customer did not leave a comment.

Mathew D 
Rating:
5.0

Excellent service, nice staff and wonderful equipment, recommended.

Javier C 
Rating:
4.0

They were some equipment (dolly and blenckets) inside the truck that occupied space we wanted to use. Impossible to remove without paying for them.

hooman j 
Rating:
5.0

Even though there were computer systems issues, we were able to use the app for the check in process. Great staff!!!

John K 
Rating:
5.0

Customer did not leave a comment.

Stephane R 
Rating:
1.0

Customer did not leave a comment.

Loveline L 
Rating:
3.0

Le camion n'avez pas des miroirs électriques donc super difficile a les ajuster, les fenêtres également a monter a la main et en plus la poignée été brise donc un problème de plus! Quand j'ai fait la réservation en ligne mon prix été de $37, a la caisse vous m'avait charger $60!

PAUL O 
Rating:
5.0

Remember to show the customer where the gas tank opening is located if they don’t think to ask. It can be a surprise for regular car drivers! Luckily we thought to ask so didn’t have a problem.

Michel D 
Rating:
5.0

Customer did not leave a comment.

Alastair M 
Rating:
4.0

Customer did not leave a comment.

Maziar M 
Rating:
5.0

All good very content

Jeffrey G 
Rating:
5.0

Difficult to improve when there a great service.

Dominic T 
Rating:
5.0

Customer did not leave a comment.

Sophie L 
Rating:
5.0

Customer did not leave a comment.

Ibrahim M 
Rating:
1.0

The lady at the counter was rude and did not know what she was doing. She did not communicate all the information we needed, therefore we could not understand certain payments we made once we got our bill (like how we had to pay $20 for dropping the U-Haul off after 7PM, all she told us was that we just had to drop the keys off in the box). I purchased a mattress online and when I asked about it at the counter she told me that I had to buy it in-store which ended up with me paying for the mattress twice and I had to call to get it refunded. Just a very confusing and disappointing experience. I’m left feeling like I cannot trust coming to this location again.

Bethany V 
Rating:
4.0

Your online booking service needs to be more clear. I had originally booked for May 18 at this location, then needed to move that to June 1. It appeared there were not 15' trucks available that date, so your system provided me the Gouin location as an alternative. I booked it immediately. When I got to Gouin, there were no vehicles at all, and in fact, my reservation never even left the Brunswick location... I had to start my move nearly an hour later than planned, which was not ideal given I was on a deadline.

Paul S 
Rating:
5.0

Very satisfied with the service and the customer representatives. Great job👍👍

Edward M 
Rating:
5.0

Il serait important de recevoir ce courriel en français. Nous n’avons pas reçu de facture après notre location. Nous avons dû téléphoner pour recevoir notre facture par courriel. De plus, après avoir terminé avec le camion loué, nous avons reçu quelques heures plus tard un courriel disant que notre location avait été reçu avec succès mais il était trop tard car nous avions terminé notre location! Ce courriel aurait dû nous être envoyé avant la date de notre location.

Guy B 
Rating:
5.0

In my opinion, there is nothing to improve. The staff is professional and courteous and very helpful. I will always go to this location if I need to rent trailers or trucks in the future.

Elizabeth T 
Rating:
5.0

Customer did not leave a comment.

CLAUDE-HENRI B 
Rating:
5.0

So easy. The ladies at U-Haul dollard-des-Ormeaux were kind, curteous and made the experience so easy.

Jonathan R 
Rating:
5.0

Customer did not leave a comment.

Mina W 
Rating:
5.0

Thanks

Abbas S 
Rating:
5.0

Un grand merci à Shannon et à son équipe. Très belle expérience. Personnelle agréable et aidant. Encore merci à vous.

Tam P  |  Overall Experience 
Rating:
5.0

NOTHING ! The service was exceptional and exemplary.

Dusan M 
Rating:
5.0

Completly different story for Drop Off location. Personnel was polite and very efficient.

Marc G 
Rating:
3.0

No way

Emmanuel A 
Rating:
4.0

Customer did not leave a comment.

Alexandre P 
Rating:
5.0

The truck and equipments were clean and ready on time. The team was very helpful, and they advised us to use the right tools and quantities that ended up saving us money.

Samir B 
Rating:
5.0

Customer did not leave a comment.

Maximo D  |  Overall Experience 
Rating:
5.0

I do not have any complaints. Victoria was professional, helpful and handled several customers with ease and confidence. She is top notch in my opinion. An example of what employers should be looking for in staff that deal with customers.

Stephen T 
Rating:
1.0

The woman at the reception, "Heather" according to my bill, was very curt in her words and didn’t seem to want to be there or work. She was impatient during the transaction with the card; she wouldn't get up to see what was happening on the screen and simply told me to enter my PIN even though the screen wasn’t asking for it. Fortunately, the man during the return was more pleasant. Oh, and the mileage was incorrect—there were 500 meters more, and the woman was so unwilling to help that I gave up and paid for the extra 500 meters. I will not rent from you again, nor will I recommend your service.

Christina F 
Rating:
5.0

Customer did not leave a comment.

DANIEL A 
Rating:
5.0

Le retroviseur cote passager etait defectueuse. Elle ne se tenait pas en place. Sur l'autoroute le retroviseur pivotait sur lui-meme ce qui rend la vue impossible a voir et dangereux pour faire un changement de ligne vers la droite car on ne voyait rien. Au retour de StJeansurRichelieu, jai dû patenter quelque chose pour fixer le retroviseur pour qu'il arrete de bouger.

Alexandre A 
Rating:
4.0

Customer did not leave a comment.

Matthiew V 
Rating:
4.0

J arrivais il n a pas prox ni donner d informations il a prix les cles et c est tous J etais surpris de prendre plus d argent pourtant j ai teste au tel 2 fois 30 min pour confirmer la place de retour et le km Et mme jessica m a donne extra 25 km et elle m a confirmé que j ai en tous 69 km et j ai payé plus que la facture discuter

Yolla T 
Rating:
5.0

Thank you very much for team from this location.

Aleksander R 
Rating:
5.0

Customer did not leave a comment.

Abdeldjalil F  |  Overall Experience 
Rating:
2.0

Too many rent increases and mice feces everywhere inside the unit. Would not ever rent again nor recommend to anyone.

Jessica N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis W 
Rating:
5.0

Thank you for the amazing, friendly and excellent service. From the moment I walked in to the drop off of the truck you made me (the customer) feel welcome. And always I was served with respect.

Snir U 
Rating:
5.0

Excellent service and experience. Would highly recommend.

Peter M 
Rating:
5.0

Customer did not leave a comment.

Grant C 
Rating:
5.0

Customer did not leave a comment.

Ariane C 
Rating:
5.0

Customer did not leave a comment.

Harley S 
Rating:
5.0

First time renting from uhaul, and was very impressed by the level of service.

Catherine C 
Rating:
5.0

FYI - the 'keep in the green' gas consumption/mileage gauge did not work. I reported such to the drop off location staff.

Paul S 
Rating:
4.0

Pickup was great, fast, efficient and friendly service from Victoria. Drop-off.... not so much. Heather needs to improve her customer service skills a bit more.

Michael P 
Rating:
4.0

Super fast service

ADRIAN M 
Rating:
5.0

Customer did not leave a comment.

Carlito D 
Rating:
2.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Edith L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladimir V 
Rating:
5.0

Customer did not leave a comment.

Paul E 
Rating:
5.0

Customer did not leave a comment.

Gianni V 
Rating:
5.0

Customer did not leave a comment.

Alastair M 
Rating:
5.0

Customer did not leave a comment.

Symone F  |  Overall Experience 
Rating:
5.0

Easy, efficient service. I rented two storage units yesterday and the transaction was perfect. I don't recall the name of the young woman who served me (and showed me the lockers), but she had red hair and works out of the Dollard store. She was very pleasant and helpful.

MARK L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY E  |  Overall Experience 
Rating:
5.0

Staff very helpful, storage unit well kept.

lydia b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn C  |  First Impressions 
Rating:
5.0

I was very happy to choose to store my personal stuff and furniture at Uhaul, the staff were polite and very helpful

JALAL K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fatih A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dario T  |  First Impressions 
Rating:
5.0

This is my second experience using this facility and has been very pleased with the service

randolph h  |  First Impressions 
Rating:
5.0

Staff is really nice. Perfect.

Claude G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mellory A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin O  |  Overall Experience 
Rating:
5.0

Best uhaul in north america

94108065 Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santo G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dionisio L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willard P  |  Overall Experience 
Rating:
5.0

Staff incredibly helpful despite being totally overwhelmed at times, as I was there several times. Courteous, patient and polite. Locker area and access is perfect, easily accessible, clean, secure and spacious. Great set up and great staff. Thank you

Paul c  |  Overall Experience 
Rating:
5.0

Loved U Haul! We had a great few years there but we moved and the location was a bit far for us.

Georgia L  |  Overall Experience 
Rating:
5.0

Thank you Mr Barry King

Barry K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Symone F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAVINDRAN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vladislav m  |  Overall Experience 
Rating:
5.0

The manageress (sp?) Shannon and also Victoria we’re really incredibly “efficace et aidante”

Brigitte H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maleek J  |  Overall Experience 
Rating:
5.0

facile acces

Christian M  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly. Great place, prices are reasonable. Thank you!

Mukesh K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoltan L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

94108065 Q  |  First Impressions 
Rating:
5.0

Shanon Carter service was excellent. Thank you!

Mukesh K  |  First Impressions 
Rating:
5.0

Je suis très satisfait de vos services. Merci encore

jean g  |  Overall Experience 
Rating:
5.0

Shanon service was outstanding. Best

Mukesh K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yves l  |  Overall Experience 
Rating:
5.0

Merci beaucoup pour votre service, c'est très apprécié !🙂👍

Karine M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M  |  Overall Experience 
Rating:
5.0

The manager, Shannon, was exceptionally helpful, efficient and nice to deal with.

Rebecca M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelshier a  |  Overall Experience 
Rating:
4.0

La possibilite de reserver en ligne et au telephone la meme unite d’entreposage pose probleme. En effet j’avais loue et charge mon camion pour livrer mes biens a l’unite que j’avais reservee en ligne pour decouvrir a mon arrivee que mon unite n’etait plus disponible, quelqu’un l’ayant reservee en ligne! Heureusement la gerante du site m’a gracieusement offert une autre unite legerement plus grande au prix initialement agree.

Louis C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexandre o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denyse B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald C  |  Overall Experience 
Rating:
3.0

The website mention that we get a month free when we rent a truck, but once on the premises, I was told I was not having a month free because they were almost full and then said because I was dropping the truck back to the same place. I thought the website was misleading. After explaining The manager offered me the month free. It would also be nice to explain which truck have a ramp or not to load. Our truck didn't have one and the unloading stations for 2nd floor at the warehouse for the truck I rented was broken and the other needed a ramp, which made it extremey difficult to unload our thing to put in the storage, we were storing very heavy equipment and lifting it 2 feet high just to put it on the dock was hard and took us more time. We were very disappointed for that.

Edith L  |  First Impressions 
Rating:
5.0

Thanks left because the price kept going up. But it was amazing while I was there.

VINCENT C  |  Overall Experience 
Rating:
5.0

Service is excellent, All service businesses must learn from this company about customer service. Thank you so much Shanon, Lloyal, and Victoria. You are awesome guys.

Mahmoud S  |  Online Move In 
Rating:
1.0

J’ai perdu la clé du casier.j’ai donc demandé un « cutter », celui qu’ils avaient,était très usé selon mon fils.il a donc été chercher le sien et Il a apporté aussi une meule électrique dont il ne s’est pas servi puisque le cadenas a cède avec le cutter.Ils étaient trois pour le déménagement.Quand ils ont quittés ,il n’y avait aucun dommage. Ce matin j’ai reçu une charge de 150.pour bris! Je me suis rendu sur place On me refuse l’accès me disant que ça a été réparé hier. Je demande une photo elle me montre une photo sur son propre cellulaire qui n’a ni date ni no de casier!!! J’ai avert Visa ,ils ont inscrit qu’il y avait contestation Comme j’ai 80 ans j’ai aussi communiqué avec le groupe d’avocats qui quand on est membre de la FADOQ peuvent nous aider gratuitement. Ils trouvent la preuve que m’ a présenté Sheena n’en pas une et comme j’ ai trois personnes qui ont vu le dit casier,vous devriez arranger les choses Janine Lebel

Janine L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khurshed S  |  First Impressions 
Rating:
4.0

We were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.

CLAUDIE B  |  Overall Experience 
Rating:
4.0

Everything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.

Sandra S  |  Online Move In 
Rating:
5.0

The most friendly and helpful staff there is!

Joanne D  |  First Impressions 
Rating:
5.0

Shannon was super easy to deal with. Happy to be a customer!

RON F  |  First Impressions 
Rating:
3.0

Most of the time the staff doesn't wear the mask.

Aizar R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas P  |  Online Move In 
Rating:
3.0

The size of the space was smaller than I thought.

Joseph S  |  First Impressions 
Rating:
3.0

I used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80% open which made me feel that my vehicle was not secure due to the fact that anyone would’ve been able to enter and exit.

Daniel T  |  Overall Experience 
Rating:
4.0

Côté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.

LYNE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

viking x  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shandelle G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jenna b  |  Overall Experience 
Rating:
2.0

The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.

jason f  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

93445849 q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose g  |  Overall Experience 
Rating:
5.0

i appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Thank you!

kerry M  |  Overall Experience 
Rating:
5.0

Thank you for your help.

Aryan L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

QUEBEC S  |  Overall Experience 
Rating:
5.0

Staff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.

Peter M  |  Overall Experience 
Rating:
5.0

Very helpful and good staff great job jason

Stephen W  |  Overall Experience 
Rating:
5.0

VERY FRENDLY AND PROFESSIONAL STAFF.

dariusz s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohamed h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fatima k  |  First Impressions 
Rating:
5.0

Nice and safe place!!!

transport a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel T  |  Overall Experience 
Rating:
1.0

I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.

Claudiu N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DIMITRIOS-JIMMY J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lorna c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bogdan T  |  First Impressions 
Rating:
4.0

I said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021

Martina V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lenny P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avi K  |  Overall Experience 
Rating:
5.0

Keep the good work and thank you

shaker o  |  Overall Experience 
Rating:
3.0

Mis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellent

HUSSEIN K  |  Overall Experience 
Rating:
5.0

Je n'est rien à me plaindre.

edwidge f  |  First Impressions 
Rating:
5.0

We rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Thank you!

DEBORAH M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ynb e  |  Overall Experience 
Rating:
5.0

Ghassan is the best !!

CHRISTOPHER G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amuz i  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G  |  First Impressions 
Rating:
4.0

The Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.

Pascale D  |  First Impressions 
Rating:
5.0

Friendly staff

HANI G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wok c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gino p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Purlift I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gino p  |  First Impressions 
Rating:
5.0

I have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. I would highly recommend them.

lori o  |  Overall Experience 
Rating:
5.0

Always the good choice!

9195-3810 q  |  Overall Experience 
Rating:
1.0

Verry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.

DISTRIBUTION K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

veronique l  |  Overall Experience 
Rating:
5.0

A++++

Kambiz J  |  Overall Experience 
Rating: