Comentarios de los clientes para U-Haul Center of Gurnee

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Center of Gurnee

Clasificación general:

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Yolanda K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

QUAVELINA E.
Clasificación:

I had a wonderful experience I will return again thanks for the wonderful customer service. Picking up and dropping off was a great experience.

ROBERT C.
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El cliente no dejó un comentario.

Roger E.
Clasificación:

El cliente no dejó un comentario.

RONALD H.
Clasificación:

El cliente no dejó un comentario.

JAZMINE C. | First Impressions |
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El cliente no dejó un comentario.

Patrick W. | First Impressions |
Clasificación:

I am truly flattered and impressed with the welcome and hospitality you have shown to customers. So, the Bible tells me: " Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. Hebrews 13:2 KJV"

DONNA B.
Clasificación:

First time going to this location. Will definitely return for future needs. Clean, organized showroom and nowledgeable, efficient team.

Noel T. | First Impressions |
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El cliente no dejó un comentario.

PAULETTE G.
Clasificación:

No complaints

RENETRICE P.
Clasificación:

No improvement... Highly rated store.

IAN G.
Clasificación:

El cliente no dejó un comentario.

SUSAN B.
Clasificación:

Transaction was easy. Staff very helpful and friendly. Moving van was spotless and easy to drive.

RICHARD RAYMOND J.
Clasificación:

Clinton Coronado was kind and of great help.

Patrick M.
Clasificación:

just a question on how the allotted mileage is calculated, you had my address address in Michigan, I had to drive 10 miles east to my lake house from the rental location then after loading the truck, drove west to my new home in Gurnee and and then back east to the drop off center in Gurnee and was charged extra mileage, I was charged extra mileage the last time I rented too, I am not taking these trucks on a joy ride, just the shortest way from point A to point B

Daniel M.
Clasificación:

El cliente no dejó un comentario.

Andy M.
Clasificación:

As a Navy veteran I have used U-Haul more than a handful of times. This has been by far, the best customer service experience I've had. And most were good, I don't know if I dealt with the same CSR at pickup and drop-off, I sure could not tell the difference. Wonderful Job.

Camellia P. | Overall Experience |
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El cliente no dejó un comentario.

Julie K.
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El cliente no dejó un comentario.

Lee M.
Clasificación:

Repeat customer. Always a good experience.

GARY H.
Clasificación:

Great customer service.

MANUEL F.
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El cliente no dejó un comentario.

Daniel R.
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Tires were bald and unsafe. Slid on the pavement.. not good. Also, battery died and needed a jump start. Contacted u-haul but was on hold for 30 minutes. Found someone to jump start but was a hassle. Not a good experience at all. Have rented here before and no other problems but this one was terrible.

john H.
Clasificación:

El cliente no dejó un comentario.

Areli H.
Clasificación:

Na

Richard D.
Clasificación:

Clinton and Nathan were great and very friendly. I would recommend that Clinton should get to keep the bike he thoroughly enjoys riding to the back lot to hook up the trailer I rented at least four separate times. It was a pleasure doing business with both Clinton and Nathan.

Francis B.
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Keep up with what you are doing now.

SUZAN B.
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Great customer service

George B.
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El cliente no dejó un comentario.

JAMES R.
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a little thing for the vehicle was very clean...with one exception; windows on the inside were very dirty. I cleaned them myself. Other than that, was very nice.

MARTA R.
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El cliente no dejó un comentario.

SEYED S.
Clasificación:

Poor customer setvice

NICOLE B. | Online Move In |
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Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.

Marcus J.
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El cliente no dejó un comentario.

GERONIMO A.
Clasificación:

El cliente no dejó un comentario.

Lakingna O.
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El cliente no dejó un comentario.

Richard D.
Clasificación:

Clinton was professional, informative and friendly. We have used this location twice in the last week And will be back at least one more time. Only regret is that we are moving away. Thanks Clinton for making a moving experience a little more enjoyable. Rich

SCOTT K.
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El cliente no dejó un comentario.

Juana Rosa M.
Clasificación:

Excellent

shani B.
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El cliente no dejó un comentario.

ADRIAN J.
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El cliente no dejó un comentario.

R B.
Clasificación:

El cliente no dejó un comentario.

Gloria C.
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El cliente no dejó un comentario.

Thomas S.
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El cliente no dejó un comentario.

Richard D.
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The inside was clean. The outside could use a washing.

JAY A.
Clasificación:

I preferred 1 way truck 4 days in advance. The early morning We were scheduled to pick up @1 pm I received a call that we needed to bring back after use. We moved furniture to Linconshire location u-haul.That location personnel told us the storage space reserve was not available on the 1st floor .Only on the 2nd floor & No elevator! We finally negotiated space on the 1st floor. VERY frustrating all around !

OLIVIERE B.
Clasificación:

El cliente no dejó un comentario.

JUAN H.
Clasificación:

After calling multiple times to ask if they would recycle boxes for us, (during normal hours) the call did not pick up. Having to work the following morning I needed to drop the truck off on Sunday. I tried returning the truck 30 minutes after closing using the online process. I had both a tow dolly and the truck, but the online version only thought I had the dolly and not the truck. So they charge me an extra $20 when it was a tech mistake, even when I called and try to get my money back. Lastly, they charge another $100 because we left a couple boxes in the truck even though we NEEDED to return the truck Sunday and all recycling centers are closed Sunday, with having no other way to transport the boxes without the truck & we had read online that U-Haul would recycle the boxes for free. The truck was totally clean other than the few boxes in the back. which would only take one minute to recycle the boxes, and that's worth paying $100 for? I tried calling and they wouldn't refund the money, not even the $20. What horrible customer service. Don't answer phone calls, over-charge, don't help with customer complaints. Make sure when you return the truck is it in PRISTINE condition with NOTHING inside or they will probably uncharge you.

TINA H.
Clasificación:

El cliente no dejó un comentario.

DEVANATHAN T.
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El cliente no dejó un comentario.

Michael Z.
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El cliente no dejó un comentario.

Francis B.
Clasificación:

Always keep a clean interior most especially the driver and passenger area.

DELAINE J.
Clasificación:

Customer Service can use some improvement

Michele M.
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El cliente no dejó un comentario.

STEVEN H.
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El cliente no dejó un comentario.

MARTA R.
Clasificación:

Excellent customer service

MARTA R.
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El cliente no dejó un comentario.

KATHY K.
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Everyone I worked with was helpful and friendly! I would rent from here again!

MICHELLE L.
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El cliente no dejó un comentario.

Dock C.
Clasificación:

Nothing at the moment.

Jody H.
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Great customer service!

SCOTT M.
Clasificación:

El cliente no dejó un comentario.

ELAINE R.
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El cliente no dejó un comentario.

ELAINE R.
Clasificación:

El cliente no dejó un comentario.

Timothy Scott S. | First Impressions |
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El cliente no dejó un comentario.

Timothy Scott S.
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El cliente no dejó un comentario.

Patricia M.
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Other than the awful local roadwork, everything was super fast and simple. Appreciate the friendly staff and quick service.

RICARDO N.
Clasificación:

Clean.

Patrick C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sandra O.
Clasificación:

I had issues checking in and being "approved" Then the inside screen locked up.

Juan J.
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El cliente no dejó un comentario.

MARTA R.
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El cliente no dejó un comentario.

thomas M.
Clasificación:

El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Jesus L.
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El cliente no dejó un comentario.

Anthony C.
Clasificación:

The facility was very helpful and informative.

Christopher L.
Clasificación:

El cliente no dejó un comentario.

TYRONE H.
Clasificación:

Great service and equipment.

Paul M.
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El cliente no dejó un comentario.

MARY C.
Clasificación:

Seamless experience

David H.
Clasificación:

El cliente no dejó un comentario.

Jan L.
Clasificación:

Nothing really......very smooth and organized process

EDUARDO B.
Clasificación:

Gurnee was not my choice for picking up the trailer, but it was the only location nearby that had the trailer.

MONICA H.
Clasificación:

The gentlemen that help me was very informative and helpful! Thank u! Will recommend

Xerxes B.
Clasificación:

El cliente no dejó un comentario.

Vonda M.
Clasificación:

El cliente no dejó un comentario.

Terry G.
Clasificación:

El cliente no dejó un comentario.

Scott C.
Clasificación:

El cliente no dejó un comentario.

OWEN H.
Clasificación:

Professional and courteous service.

JESSICA M.
Clasificación:

El cliente no dejó un comentario.

George M.
Clasificación:

El cliente no dejó un comentario.

PETER G.
Clasificación:

El cliente no dejó un comentario.

NOEL G.
Clasificación:

El cliente no dejó un comentario.

Rudy M.
Clasificación:

Price

KRISTINE D.
Clasificación:

El cliente no dejó un comentario.

ROLF B.
Clasificación:

The U-haul representative was very kind and efficient.

LYNDA B.
Clasificación:

El cliente no dejó un comentario.

Bernarda H.
Clasificación:

This is our 2nd time using this location. Wonderful customer service!

HANA H.
Clasificación:

El cliente no dejó un comentario.

CINDEE W.
Clasificación:

Very pleasant experience. Employees were friendly, van was almost new and very clean. Would definitely recommend.

SUZAN B.
Clasificación:

El cliente no dejó un comentario.

Richard Z.
Clasificación:

After having exceptional service in morning, was not even close to service I had received. Site understaffed. Long waits...

LAPRETTA J.
Clasificación:

El cliente no dejó un comentario.

UTSAV D.
Clasificación:

El cliente no dejó un comentario.

Alicia B.
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

the android app was *VERY* slow. Needed to go inside to checkout. Checkin was much faster by connecting to wifi

DENNIS F.
Clasificación:

staff very helpful

GERALDO I.
Clasificación:

Service was fast and my job was completely perfectly. Last minute rental with no reservation. Thank you!!!

MICHAEL C. | First Impressions |
Clasificación:

Easy and convenient reservation, knowledgeable and friendly staff

Ronald C. | First Impressions |
Clasificación:

The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.

Caroline A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gregory H. | First Impressions |
Clasificación:

Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.

Caroline A. | First Impressions |
Clasificación:

It was excellent despite having no power

Dionna S. | First Impressions |
Clasificación:

Steve is absolutely awesome. Thank you

Patrick C. | Overall Experience |
Clasificación:

Thanks

heather k. | Reservation |
Clasificación:

The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!

No se han enviado comentarios para esta ubicación.

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