Customer Reviews for U-Haul at Williamson

2,155 comentarios

2618 Williamson Rd   Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

(540) 563-4981

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(540) 563-4981

2618 Williamson Rd
Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Adequately staff this location so that there is at a minimum SOMEONE around to greet customers. That might allow employees to actually CLEAN the vehicle before re-renting it! Particularly aggravating when I received stern warnings about smoking in the vehicle when I picked it up. Would have been nice if the sunshade had been in place, as the truck was at well over 120 degrees in the cab when I picked it up and took so long to cool down I feared the A/C was not working.

Robin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliot M. 
Clasificación:
5.0

Service was great, keep up the good work.

jo K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
3.0

The problem was not with the pick up or drop off locations, but with the district offices. We have used Uhaul several times in the past, but this occasion was a terrible experience. We reserved a 26 foot truck and confirmed availability with the local pick up location. We were never told of a possibility that we would instead be expected to drive 91 miles to another state to pick up the 26 foot truck at the last minute. We were offered a 20 foot truck which was too small for our needs, but we accepted as it was last minute. We were never compensated for the inconvenience. I was on the phone with uhaul several times, each time speaking with another person who promised me a discount in order to get me off the phone, which was then reversed when got our final quote. It was never possible to speak with the same individual or even the same district office as I kept getting bounced around from office to office. Nobody was interested in truly helping us, only getting me off the phone. I was promised a call back several times which never happened. I was promised an "action plan" was created on my behalf which I have not received a call back regarding. Not only was this experience terrible, we will still need to rent another trailer to move the items we could not fit in a smaller truck. I will try to make time this week to find another company so we do not need to use uhaul.

john H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
1.0

My only complaints are that the location that we had scheduled to pick up our equipment called last minute to tell us that they didn't have it. Then when we rescheduled to a different location, they didn't have a truck for us either. So I had to go to a third location to pick up the truck only to find out that the second location was where the car dolly was located... So I had to drive back to the second place with the big truck, get a dolly, and then drive back to the third place to put my car on it. This was the most ridiculous and roundabout way to get equipment... Especially for one person.

James C. 
Clasificación:
1.0

This was the worst experience I have ever had with Uhaul. The truck was disgusting it took me over 3 hours to clean the truck and put me 4 hours behind getting to Indiana. Behind the seat of the truck was used as a trash can an was full off trash so.was.the glove box. The floors.were muddy and dirty and it.was caked.in the seats the vents and the floors in animal hair which I am highly allergic too!!! The bed od.the truck.was.covered in white powder that was hard to get out. The manager took this truck from the line where you drop them off and gave it to me without checking it!! I called customer service and they promised me a regional manager would contact me within 48 hours and they never called. When I returned the truck I told them I wanted to fill out a complaint forms and they laughed and said there was no such thing! This is bullshit when I spend a lot of money with you guys and I don't think I will ever rent from you again. NO ONE SEEMS TO CARE OR EVEN TRYS TO DO ANYTHING TO FIX THE PROBLEM!! Bobby Busse (540) 647-2075 Bobbybusse@gmail.com

Bobby B. 
Clasificación:
5.0

Every one was very professional and helpful, they knew exactly what my needs were and made sure those needs were fulfilled.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buddy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lolita F. 
Clasificación:
5.0

Custommer service is commendable, he did the best to make you feel welcomed

Emmanuel K. 
Clasificación:
1.0

No hidden fees

James W. 
Clasificación:
1.0

The whole U-Haul experience was a nightmare. Broken promises, poor communication, rude employees. I will NEVER deal with U-Haul again

Bobby D. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

Absolutely nothing the customer service was above and beyond excellent! James is a real valued employee!

gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney E. 
Clasificación:
5.0

Asia at Lynchburg is awesome. People's Choice at 560 Tiny Town Rd is great as well. The U-Haul scheduling office in the Nashville area are amazing. You have done so much to help us - we appreciate it all.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
1.0

I made a reservation for 1pm for a cargo van and even called uhaul an hour before to confirm it was set. Then I got there and the van was not available. They had a pick up available but only for 45 mins. So we got that but had to be back no later than 60 mins yet i still had to pay for the full 4 hour time. I really think I should get some type of refund because this is terrible service.

Katrina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles K. 
Clasificación:
5.0

You have always provided great customer service. Im disabled and I appreciate the assistance the clerk provided on my date of rental. Gracias

Gwen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMALFRED J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Very helpful!

Michael W. 
Clasificación:
4.0

I rented for two days with a pick up and drop off time of 2pm. However when I arrived to pick up at 2pm they told me I had to have it back by noon. This was a big inconvenience and caused many schedule changes on my part.

Melissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrone H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRIEMELVIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESARCHIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

The online mobile option was not very user friendly. We had challenges sending our drop off photos and completing the drop off steps

Tamara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

The customer was very professional

Cathrine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timmothy J. 
Clasificación:
5.0

Not a thing! Thank you!

Constance B. 
Clasificación:
4.0

The inside of the windshield of the truck had bad streaks on it, which made it hard to see out of.

Spencer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

suzanne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicklaus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A. 
Clasificación:
5.0

El cliente no dejó un comentario.

perenetha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESIA S. 
Clasificación:
5.0

The checkout guy was great!

Troy S. 
Clasificación:
5.0

We dealt with Spencer Hall. He was very professional and got us on our way with no issues. Thank Spencer for his great service as it was appreciated.

DENNISSCOTT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl F. 
Clasificación:
3.0

Well have some chairs for customer sit on I'm handicapped and it wasn't too nice stand there a long time

kathy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Returned 4 hours early and used less miles than anticipated. It was very clean and well maintained. Thanks made the move much easier

Dena M. 
Clasificación:
5.0

The person at this drop-off location was quick and very helpful. He even explained to me that the ball hitch I had bought at another U-Haul location had been put together improperly, was damaged and would need to be replaced, and pointed out how fortunate I was that the trailer didn't disconnect on the highway due to the mistake.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIATERESA Z. 
Clasificación:
5.0

Great U-hall location - the manager really has got a handle on everything.

john F. 
Clasificación:
4.0

I still haven't received my money back on my card where they charged a extra $100 from using my cash app card.

Rebecca W. 
Clasificación:
5.0

Be more prompt about answering the phone

Charles W. 
Clasificación:
5.0

staff was friendly helped me get the trailer hooked up and were great on the return. great job by your staff at this store

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinton W. 
Clasificación:
4.0

Emp,lye at sit was friendly and helpful.

DAVIDBRADFORD C. 
Clasificación:
5.0

Nothing that I can think of.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gautam P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay W. 
Clasificación:
4.0

El cliente no dejó un comentario.

james W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISEALLEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
2.0

I didn't use the trailer I rented for a 2 day out of town drop off, and was still charged $60 for 1 day in town rental. I can understand that I had it tied up for the day, but I drove it to my house and back. $60 is pretty ridiculous.

Chase V. 
Clasificación:
5.0

Last minute request was met, very smooth.

Sharon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
3.0

Charge less per mile

Mark L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANTELLE D. 
Clasificación:
5.0

I have used uhaul many times over the years and this operation is the best that I've experienced.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
1.0

Not friendly at all

Latonya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAYMANRUSSELL M. 
Clasificación:
5.0

James was very knowledgeable and friendly. Had a great experience at this location!

donna O. 
Clasificación:
3.0

They should've called and said I owed a balance. My phone number is given on every occasion. I'm not sure why I wasn't called. Then I payed them and they still didn't run my card until the next day. I don't understand what's going on. I've NEVER EVER had this issue with uhaul. Worse of all they don't take cash.

YVONNE J. 
Clasificación:
4.0

N/C

Arnold S. 
Clasificación:
5.0

Every thing was fine.

mark J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLANN S. 
Clasificación:
4.0

Thanks for a great rental!

Laura C. 
Clasificación:
5.0

Vote Trump 2024

scott C. 
Clasificación:
4.0

The staff were friendly and very helpful. I would use this location again.

angela z.  |  Overall Experience 
Clasificación:
5.0

This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)

Mary P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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