El cliente no dejó un comentario.CLIFFORD R.
Customer Reviews for U-Haul at Williamson
Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Manager was a dickhead at first . When I had to drop the motorcycle uhaul I couldn't drop it in the parking lot because we had snow storm coming they already clear the parking lot for scraper to come in . I had to manage to park the uhaul in the back . It was difficult. But I had somebody with me to be able to be in the back to help me to back the uhaul between garages box and uhaul that is unacceptable. Manager needs to make the parking uhaul much easier for everybody not for meJEREMYEZRA B.
This was a last minute rental. I appreciated getting the truck Saturday afternoon with a Sunday return.SHARONUPTON T.
El cliente no dejó un comentario.DOMINIQUERIFE B.
El cliente no dejó un comentario.JEANMARIE K.
Simple. smooth.STEVENWAYNE C.
Unexplained charges on card.NATHAN S.
El cliente no dejó un comentario.Alden M.
El cliente no dejó un comentario.JOELGREGORY H.
El cliente no dejó un comentario.EDMONDJOSEPH O.
James was amazing!!!!MICHELLEB F.
El cliente no dejó un comentario.Ashley H.
Person who rented us the truck didn't look over the truck with us. There was cigarette ashes in the ash tray. Overall experience good.DUSTIN M.
El cliente no dejó un comentario.Josue V.
El cliente no dejó un comentario.TANYASHEREE C.
El cliente no dejó un comentario.GARYWILLIAM B.
El cliente no dejó un comentario.MEREDITHCOURTNEY R.
El cliente no dejó un comentario.JASONERIC H.
El cliente no dejó un comentario.KENNETH A.
The tires were actually loose, as crazy as it sounds, it is true, we lost a tire, which came off the trailer in the middle of I77, that happened at 1pm, and we got home at 12am, it was a complete nightmare.FELIXALBERTO G.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.SHERRI R.
The whole process was smooth and I got done what I needed to get done.Charles H.
El cliente no dejó un comentario.Steven S.
I was provided with excellent customer service with a newer style vehicle which enhanced my experience.RODNEY F.
El cliente no dejó un comentario.PERRYDALE M.
I will not recommend UHAUL overall to anyone. They did not have the truck I requested at the original location then the one they reserved at another location was not going to be ready on time causing us to be very late. I had to get angry to get them to find another truck that would meet our needed then drive 45 minutes out of my way to get it. The pick up location service was great but I am not happy with my overall UHAUL customer service.MATTHEW D.
I was made to drive 40 minutes each way for a bigger truck than I wanted. 4 uhaul rentals in two years. 2 bad experiences. 2 good ones. 50%. Not happyJEFFREY N.
El cliente no dejó un comentario.TRAVISSENTELL K.
El cliente no dejó un comentario.OLIVES V.
Friendly staff and very helpfulBERNARDELMER W.
El cliente no dejó un comentario.RICHARDDWIGHT H.
El cliente no dejó un comentario.JEROME F.
El cliente no dejó un comentario.Benjamin M.
El cliente no dejó un comentario.JOSUEFRANCISCO B.
El cliente no dejó un comentario.PAULGRAHAM B.
No complaints about anything thank you Merry ChristmasGLORIACOOKE C.
El cliente no dejó un comentario.WILBURN M.
El cliente no dejó un comentario.PATRICIAANN R.
El cliente no dejó un comentario.BROOKANTHONY M.
El cliente no dejó un comentario.KAS P.
El cliente no dejó un comentario.STEVENCURTIS S.
El cliente no dejó un comentario.DANIELALEXANDER K.
Professional and courteousDENNISVINCENT T.
El cliente no dejó un comentario.VICKIEMARIE L.
Let them know in advance that size truck reserved is not availableHOWARDCHARLES T.
This entire rental experience has been a nightmare. I originally selected a 10' truck to be picked up in Roanoke and then dropped off in Williamsburg. I had selected the original pickup location because the U-Haul website said there was a truck available. I received a text message that evening asking if I would haul a UB trailer to Williamsburg and I would have $50 taken off the cost of my reservation. I was then called the next day (Wednesday) and told that a truck was not available there, and I would instead have to pick one up in Narrows, which would've worked out because the furniture I needed to haul was near there anyway. While I was on the phone, the person I spoke with called that location and confirmed with someone there that they would hook up the trailer to the truck for me that evening so it would be ready for me to pick up on Thursday morning. I then received a call Thursday morning telling me that a truck was not available in Narrows, and no 10' trucks were available at all in a 50 mile radius. This was especially concerning since the person I spoke with on Wednesday had talked to someone at that location. This gave me the impression that I'm either dealing with incompetent people who aren't truly confirming that trucks exist (and not updating the website) or that my reserved trucks were being given away. My reservation was then changed again to a 15' truck that I needed to pick up in Roanoke, which completely screwed up the plans I had made on Wednesday. When I got to the pick up location, a cargo trailer was attached, not the UB trailer originally requested. I had told the person at the pick up location that I wanted to drop it off at Peninsula Ace Hardware, my original drop off location, but he claimed that location did not appear in his system, so he would leave it blank and I could just go over there myself when I'm ready to drop it off. This has been my only bad experience with Uhaul, but will honestly probably be my last. The amount of incompetence was unacceptable. Don't tell people you have a truck available if you don't. That should be common sense.ANDREWLEE K.
El cliente no dejó un comentario.judy R.
El cliente no dejó un comentario.MARK S.
A little priceyDAVIDPATRICK M.
The after hours online check in would not work when I returned the truck. Location finder would not work. Tried on 3 separate phone with location services turned on. Very frustrating. Please address for future customers.ROBERTGRAY C.
The guy shortef me. On my moneyDAVIDLEE B.
El cliente no dejó un comentario.JAMESFRANCIS F.
El cliente no dejó un comentario.JOHNAVIS D.
Attendant..was quick and very niceTIMOTHYALLAN P.
El cliente no dejó un comentario.TYLERWILLIAM B.
Easy pickup and drop off. Rep was super nice.Elizabeth B.
Drop off went without a hitch, thank youNICHOLASDONALD G.
Vehicle was ready on time and well maintained. Staff was friendly and helpful.MICHAELRAYMOND M.
Very smooth transaction thank you very muchLYNWOODF C.
El cliente no dejó un comentario.SONIATATE M.
El cliente no dejó un comentario.bruce S.
El cliente no dejó un comentario.MARY D.
1st time renting a truck and it was a very easy experience. GraciasBRENDASUE M.
El cliente no dejó un comentario.NICOLECHANTEL D.
El cliente no dejó un comentario.KENNETHWAYNE G.
Returning much easier but still lengthyWilliam M.
Thank you. Great experience.THOMASEUGENE F.
Staff was very helpful and polite.Ernest H.
El cliente no dejó un comentario.EARLRANDOLPH E.
El cliente no dejó un comentario.BRUCEWILLIAM R.
Very friendly and efficient. Extremely pleased. Will use again! Asked me to think of them next time I need services and I will!NICHOLASFRANCIS C.
El cliente no dejó un comentario.NICHOLASCOLBY G.
I returned after closing and it was very easy to do so with the app.ANGELAHOPE M.
El cliente no dejó un comentario.Kenneth G.
They got the mileage wrongCody B.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.MATTHEWNATHANIEL G.
El cliente no dejó un comentario.JONSAMUEL R.
El cliente no dejó un comentario.JERRYWAYNE S.
El cliente no dejó un comentario.ALANMICHAEL A.
James , customer rep , was very nice on the ph & in person. Everything went smoothly for my local move just appx 5 min's from 1 apt to another (same landlord). He was honest, as was i ,in returning it under the 5 hr time frame. This was my 2nd time renting at the same location in the last 5 yrs. Both were highly satisfactory. Thanks James..& Uhaul. DwayneDWAYNE F.
Fantastic employees.EARLRANDOLPH E.
El cliente no dejó un comentario.MARK K.
El cliente no dejó un comentario.KETHAN R.
Spencer is the best! Employees like Spencer are what sets a location apart from others.Mimi Y.
El cliente no dejó un comentario.DENNISANDREW M.
Great service! Super helpful. Loved the online services!STEVENWADE P.
James the employee at this location was very impatient with me and yelling at me when I was asking him a question. He told me I had to drop the u haul truck 1 hour away from my home destination and began yelling at me when I asked him if I can drop it off somewhere closer he began to get angry and refusing to answer my question he kept repeating no you have to drop it off 1 hour away at this other location and that's my only option and I was almost about to walk away with this incorrect information. He was rushing to get to the other customer behind me while I just had barely 3 minutes with him. My drop off location was excellent customer service. The guy I returned it to was excellent and very nice.RANDY S.
El cliente no dejó un comentario.Alexandra W.
service contract wasn't able to be found which had been done several weeks in advance. Truck could have been cleaner and we did not get the appliance dolly that was requestedFREDRICKCHRISTOP C.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.KENNETH JAMES J.
El cliente no dejó un comentario.ANTHONYWAYNE J.
Very uneventful and easy return of the trailer.Jacques V.
El cliente no dejó un comentario.CHRISTOPHEREUGEN B.
This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)Mary P. | Overall Experience
Servicios adicionales en esta ubicación
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