Customer Reviews for U-Haul at Whalley Ave

5,051 comentarios

116 Whalley Ave   New Haven, CT 06511
(E Of Rt 10)

(203) 562-3177

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 562-3177

116 Whalley Ave
New Haven, CT 06511
(E Of Rt 10)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Molly M. 
Rating:
5.0

Wash the equipment and keep them clean

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

You are very good and respectful to people's thank you for your business

BETTY P. 
Rating:
5.0

Customer did not leave a comment.

alrich B. 
Rating:
5.0

I'm not speaking for anyone else, but for me everything was perfect went well staffing was very respectful. I have no complaint.

James N. 
Rating:
5.0

Well, it's going to be tough improving on near perfection, but I was extremely pleased with the level of professionalism I experienced at your Whalley Avenue location. Thanks again, SJ

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

YANEA D. 
Rating:
5.0

excellent service

Derrick D. 
Rating:
5.0

Customer did not leave a comment.

EDDIE B. 
Rating:
5.0

Everything good

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY W. 
Rating:
5.0

I was given a cargo Van from out of town. The person left his urinal bottle inside of the truck and the truck had a awful smell. I rent from U-Haul and their vehicles are always clean.

Linwood B. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO B. 
Rating:
4.0

Customer did not leave a comment.

Vamshikrishna M. 
Rating:
5.0

The app is glitchy. Wouldn't always load and wouldn't upload pictures. Finally gave up and went back to the web browser. Maybe just not updated for the latest version of android?

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

TY B. 
Rating:
5.0

Nothing. The experience was great.

Sadie C. 
Rating:
5.0

I really enjoyed the service I was afforded at your Whalley Avenue location. If your customer service output is maintained, you'll have no problem with repeated business. Thanks, SJ.

STEPHEN J. 
Rating:
1.0

The first van i was given had a cut seat belt as in the buckle was completely sliced off. Rather than the person inspecting it completely prior to assigning it, I was assigned something that was by far not road legal. I was then given a 10ft box truck instead of a van.

Desmond L. 
Rating:
5.0

Very well managed

JOSEPH P. 
Rating:
3.0

Customer did not leave a comment.

VALERIE W. 
Rating:
5.0

Very efficient and friendly service. I was able to get in and out smoothly which was very important to my reason for renting the truck. Thanks for accommodating.

eric T. 
Rating:
5.0

Congrats to an efficient team.

Anna L. 
Rating:
4.0

Customer did not leave a comment.

bradrolle S. 
Rating:
1.0

Truck was terrible.. smelled like cigarettes.. had what looked poop smeared on truck bed.

MELISSA A. 
Rating:
4.0

Customer did not leave a comment.

Abigail T. 
Rating:
5.0

Let people know who's returning keys to the drop. Box that you don't have to go to a return website and so forth and so it's extremely confusing, just drop the keys in the box and thank you very much

EDWINE W. 
Rating:
5.0

Keep your friendly customer service. I walked in and less than 10 minutes i was in the van and off the lot. Loved the experience.

CLARITSA V. 
Rating:
3.0

We were not provided with the blanket we paid for.

Gaëlle T. 
Rating:
5.0

New lock boxes. It took 30 minutes to get a key

Alton F. 
Rating:
2.0

Hello the truck and car transport I rented was terrible , the truck was filthy , dirt marks all over in the dash ! Spill sticky drinks and you couldn't see out the windows . The worst thing was the trailer lights were not connected to the truck , I could of gotten into an accident very unprofessional and not well trained . If I do ever rent want to rent from there or Uhaul just doesn't care .

EARROL J. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
4.0

Customer did not leave a comment.

LEON B. 
Rating:
4.0

Customer did not leave a comment.

JEANNETTE J. 
Rating:
5.0

Great customer service

TANYA S. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

Aurelia D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

The young staff at the shop were attentive, understanding and knowledgable. Please let them know they did an amazing job!

MARTINE B. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
5.0

Customer did not leave a comment.

Diego G. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM M. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE W. 
Rating:
5.0

Very good . Polite customer service, very important.

Salk W. 
Rating:
5.0

friendly and helpful attendant

David F. 
Rating:
2.0

Your staff allowed people to be without a mask in the store. There was nothing said to two people while they walked around the store. this is unacceptable.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Very courteous staff. Thank you.

AMANDA T. 
Rating:
4.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

Friendly, efficient

DAVID H. 
Rating:
5.0

Standard cleaning of windshield/windows and interior bed. EXCELLENT Customer Service 🎯💯

ERIC M. 
Rating:
2.0

1. Have equipment available at the location and time the reservation indicates. 2. Train your staff that telling customers "you're just going to have to wait for one to come in", and "this happens all the time" neither help to calm or reassure customers for whom the reservation is not being honored, and are paying movers hourly.

FRANCIS S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

The staff were friendly and knowledgeable. I was impressed with the staff at this location. Please put my recommendation that they all get a raise into their employment file. Most people don't do their jobs. Your staff at this location is exemplary. Please reward them. Thank you.

RHONDA S. 
Rating:
5.0

Customer service was great.

TANYA S. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
1.0

Pick-up: After waiting 10 minutes waiting at the desk for a clerk, paperwork was easy. Then clerk just said, "Here's your key. Your truck is parked somewhere outside." The van: Big blob of dried bird poop on the windshield. Muddy footprints on the mat. The window crank came off in my hand. Drop-off: Building had a big sign "Equipment Return Here. Wait with equipment and an attendant will be out to assist you". After 15 minutes of waiting and honking the horn, I went inside to find the same clerk playing games on his phone in an empty office. "Why didn't you help me out there?" "Didn't know you were there. I was helping another customer." "Why does that big sign say 'Wait with equipment'? [shrug] "I don't know." This office is close to my home but from now on I'll be using Budget or Home Depot or Lowe's for my truck rentals.

BRIAN N. 
Rating:
4.0

Customer did not leave a comment.

BOBBY V. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Great

ALI S. 
Rating:
4.0

The first vehicle I rented (11/7, 15') had several scratches that had not been documented, so I was worried I might be charged for them when I returned it. The second vehicle I rented (11/9, 10') had some damage to the left front headlight, the side mirror on the passenger side was difficult to adjust, the radio faded in and out, and the cabin smelled like stale beer. Both trucks performed well and served our needs, despite these minor issues. Also, all customer service agents were friendly and helpful.

SILAS M. 
Rating:
5.0

All good

EDDIE B. 
Rating:
3.0

Customer did not leave a comment.

JEAN H. 
Rating:
5.0

Customer did not leave a comment.

ABDOLREZA S. 
Rating:
5.0

I was helped by Angela Roldan and she was great. The person who had rented the truck that I was supposed to use was late in returning it, and so Ms. Roldan made other arrangements so I could rent a different truck and not experience delays with my move. This was very thoughtful and so so so helpful.

LEAH L. 
Rating:
3.0

Had issues with starting my rental with the app and had to go inside (the counterperson was very nice and helpful). Also the lock on the box of keys was a little rusted and very difficult to open/close.

Nina Y. 
Rating:
2.0

We reserved an appliance dolly a week beforehand, along with our moving van. We were informed the day of pickup that they had no dollies whatsoever available to rent that day. This really made moving our couch impossible; please don't allow online reservation/rental of dollies if they're not guaranteed!

MAIAJOI B. 
Rating:
5.0

Clean, quick, nice people working, great experience

LAUREN C. 
Rating:
3.0

Store opened late. but eveything went fine after that. Found you afterhours pick up too difficult to use.

PATRICK B. 
Rating:
4.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Yosef R. 
Rating:
5.0

Customer did not leave a comment.

TASHA W. 
Rating:
5.0

The young woman representative was excellent. She was everything a good salesperson / representative should be, very efficient, personable and professional. I highly commend her work

David H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Excellent service, great staff

JOHN M. 
Rating:
5.0

We had some trouble finding some basic controls in the van. A 5-minute orientation to controls for aligning side mirrors would have been helpful, also for headlights & wipers.

Alice E. 
Rating:
5.0

Great customer service . Thank you

EILEENE B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

Jem H. 
Rating:
5.0

You can hire more representatives like Angela at the front desk. she was so helpful. warm greeting. just nice

Lisa M. 
Rating:
3.0

Your TruckShare solution does not work for international licenses, which is to be expected I guess. But you should not allow users to check the box where it says "International License" and have them think that it is going to work with an international license. All the best Kristian

Kristian O. 
Rating:
5.0

i luv the fact that im not rushed to return the truck you are only charged my the mile .luv it !!!

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

TAMDIN W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
2.0

When we went to drop off the van on Sunday at 8:50 there was no employee present. At 9:17 we figured out how to use the self-drop off on line. We were not the only family waiting.....

MICHELE G. 
Rating:
1.0

Customer did not leave a comment.

SUDHEESH A. 
Rating:
5.0

Nothing

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
1.0

I paid for a dolly wasn't in truck, employee was lazy unprofessional really ghetto vibes

MONEV C. 
Rating:
5.0

I dont have any!

ANTHONY P. 
Rating:
4.0

Didn't have all the moving blankets we requested for our reservation, but the employee worked to be able to get us some. She was very helpful and friendly!

JAMIE P. 
Rating:
5.0

Very positive overall.

Ryan O. 
Rating:
5.0

Both check in and checkout were uneventful. Sometimes the UHaul computers have been slow with reservations in the past, but this time they worked well, even connecting to records in another city. Nice … People at the counter were really nice, too.

DAVID L. 
Rating:
5.0

Good price and servise

EDVIN P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
No reviews have been submitted for this location.

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