Customer Reviews for U-Haul at Westview

5,403 comentarios

5643 S Baltimore National Pike   Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

(410) 747-8500

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 747-8500

5643 S Baltimore National Pike
Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

great service and staff

Gregory A B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette D. 
Clasificación:
5.0

The staff was professional, knowledgeable, helpful and friendly. Renting from here was a very positive experience.

Gloria K. 
Clasificación:
5.0

Nada

Claudia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacquelyn E. 
Clasificación:
5.0

EVERY TIME I use the services of this location I ALWAYS get excellent and friendly customer service. 10 Stars !! Thank you Catonsville Rt 40 UHaul!

Kimberly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAHEED K. 
Clasificación:
5.0

The person who took care of the rental was quick and polite.

Marco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marquita D. 
Clasificación:
5.0

This Man was Amazing. Wonderful experience.

Quiana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARINDER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET D. 
Clasificación:
5.0

All of the employees I came in contact with were eager to help and knowledgeable.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN K. 
Clasificación:
5.0

Good service and good customer service

Nathan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antoinette C. 
Clasificación:
5.0

The best organized U-Haul Establishment I've ever been to. Well run!

Charles F. 
Clasificación:
5.0

Excellent customer service

Samuel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIANNA R. 
Clasificación:
5.0

The owner was very friendly.

Mukta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
5.0

Nothing everything was great thanks a lot

ALVENIA W. 
Clasificación:
3.0

My rental truck the air conditioner only worked on the defroster and it was 95 that day. I couldn't get in the truck to cool off.

STEVEN M. 
Clasificación:
5.0

easy pick up and drop off. The move went smoothly and I was able to drop off the trailer quickly upon return. Friendly associates at UHaul.

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS S. 
Clasificación:
1.0

Mobile phone Check-in process was beyond terrible. It took 25 minutes out of my reserved time and was not a user-friendly experience at all. The sun visor in the truck was broken so it was flapping around in the center of my field of vision the entire time I drove. Everything inside the truck cab was covered in layer upon layer of some sort of cleaning solution that had been sprayed everywhere but not wiped up. The air conditioning in the truck worked about half the time. The other half of the time it blew out boiling hot air. There was a weighted “no parking” sign placed in the parking lot behind the truck I rented, preventing me from backing out of the parking space. As I was struggling to move the sign, the Uhaul employee actually walked past me, no more than 15 feet away, and didn't even offer to help. The truck ran, and I got my stuff moved so I guess I got what I paid for but “barely” doesn't seem like a good standard.

Logan J. 
Clasificación:
5.0

I originally had a reservation scheduled for July 27 however unfortunately the time was booked and I was called back and told there was a conflict with that time frame and they would have to reschedule. I never received any calls or emails about when to reschedule and I had to call several times over the next three weeks until finally Was called and notified but I could have a hitch installed last week.

Howard S. 
Clasificación:
1.0

Only 1 person working. Attendant was very rude. Even with a Reservation you had to wait in a long line. Truck wasn't working good. A/c didn't work, steering wheel needs maintenance. The whole fleet needs maintenance as this was my second truck. The first truck they gave me had battery problems and couldn't start...sigh.. worst experience renting from Uhaul.

ANNASTACIA J. 
Clasificación:
1.0

Lost my registration

SILAS D. 
Clasificación:
5.0

Staff very friendly.

LENWOOD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUNLONG H. 
Clasificación:
3.0

El cliente no dejó un comentario.

NINA W. 
Clasificación:
3.0

I made a reservation on Monday 8/9/2021. After driving 300 miles to Gettysburg, I find out that there isn't a unit as requested and no idea when one would be there. George was outstanding and found me the unit required although I had to drive to Baltimore, MD to pick it up! U-Haul….you dropped the ball big time!

DAVID P. 
Clasificación:
1.0

Make sure when you return a trailer that you go ask the clerk exactly which spot they want it put back in. Also, you will have to clean out the spot if there is anything in the spot. If you put it in a different spot, they will make you hook it back up and move it again. Pick up was no problem. Drop off was a horrible experience and I won't ever rent from this location again.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIRAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY R. 
Clasificación:
5.0

All was good

DENNIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Wilmer V. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON B. 
Clasificación:
1.0

Employee did not care for customers. Too busy cleaning the vehicles, when should've been tending to the customers.

JOSHUA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANARIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE D. 
Clasificación:
4.0

I saw inside the truck just when I picked up and I didn't have time to ask to change for the other one. The front dash was burned, not working radio, screen dash, ..... Horrible.

MAURO R. 
Clasificación:
5.0

Get more help. The poor guy at the counter on Saturday was so overwhelmed, but he held it together really well. He was inspiring. He had more help on Sunday so it was an even better experience.

MARY K. 
Clasificación:
2.0

Please work on improving the speed of check-out / check-in, so customers do not have such a long wait. I had to wait 30 minutes at check-out, and had to wait 30 minutes at check-in. I tried to do an online check-in, but I could not get the app to take a picture to prove the trailer was clean, so I had to wait for the Customer Service rep.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Really kind and great employees. Easily the best experience I've had with the company.

Steven L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL H. 
Clasificación:
2.0

The gentleman at the counter was polite, but very mumbly and hard to hear. The truck I rented smelled strongly of cigarette smoke covered by chemicals, and the dash panel had been chemically melted, stripping most of the icons/labeling off the buttons and rendering the screen in the center of the dash inoperable. There was no indication what any of the buttons on the climate control, radio, or center screen did because they had been stripped and were all just bare white plastic. When I went in to ask for a new truck I was told, "that's just from the cleaner was use", as though that somehow fixed the issue. The other three pickups in the parking lot looked fine. When I asked for a new truck, I was told "two trucks are down, and one is reserved for later". I also had a reservation, so I'm not sure why someone else's reservation guaranteed them a better truck. When I returned the truck later that day, there was only one other pickup truck on the lot, which made the "two trucks are down" claim seem very suspicious. I was offered no discount or apology.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Nada

Ternika B. 
Clasificación:
5.0

Jordan was awesome knowledgeable and very helpful

MATHEW H. 
Clasificación:
3.0

The return after hours is confusingly

RONALD H. 
Clasificación:
3.0

Truck 26 ft had 127,123 miles on it. It had damage on all sides of the truck. It was so noisy it gave me a migraine it shook going over 50 miles per hour. The gas gage was broken and after filling the tank it. Only registered 3/4 tank. I got 2.4 miles to a gallon of gas. The cab was filthy, the noice from air blowing g through the cab was deafening. It was the worst rental I ever had bar none. The truck should never be on the road.

Ronald H. 
Clasificación:
1.0

The person who waited on me is named Damon. He is rude and very difficult to deal with. I would like a phone call to speak about my experience with uhaul. Tina Smith 443-851-9663

Tina S. 
Clasificación:
5.0

everything is perfect !

than O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
4.0

The 10' truck I was assigned had the check engine light on which is generally not a huge deal when it's your own vehicle but it's a complete mystery when it's a public vehicle. I'm pretty engine savvy and it didn't take me 2 miles before I diagnosed the problem as fuel flow related. It almost petered out on me a few times. When idling, the tachometer would jump and it would rev without being given gas. While engaged, and going up through the gears it was sluggish one second chomping at the bit the next. All of these things combined say fuel pump fuel filter and fuel line to me. I mentioned it to the attendant.

Beth H. 
Clasificación:
3.0

The truck I rented was half full of gas. I was instructed to return it half full which caused a guessing game on my part. A suggestion would be to rent all vehicles with a full tank of gas and insist they're returned full as well or charge to fill. Kinda picky I know but just a suggestion

PETER M. 
Clasificación:
1.0

Pamela can do better with her commutation skills. Don't give a call and start yelling at a customer. I do not care that there was a family waiting for the truck that I had currently, I did not set a specific return time, as there was traffic and traveling from south to north. Do better.

NEYSA R. 
Clasificación:
5.0

Rental associate was helpful and courteous. The rental process was quick and easy.

CHRIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaheem Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey B. 
Clasificación:
5.0

The gentleman who helped me provided EXCELLENT customer service. He was courteous and professional. Unfortunately, I had some an overwhelming day that his name escapes me, although I believe he is the manager.

ADRIENNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Faster service upon checking in and pick up

LEKA V. 
Clasificación:
5.0

N/C

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel B. 
Clasificación:
4.0

Great customer service and great pricing. The location is hard to get in and out of with the traffic on rye 40, but uhaul can't control that!

KYLE H. 
Clasificación:
5.0

Everything was smooth, and the customer service person was very professional and helpful.

ANTWAN M. 
Clasificación:
4.0

The trucks are clean and well maintained. However, there is an accident hazard that exist. The floors seem to be sprayed with something slippery that can cause the foot to slip off the pedal. My suggestion is to use something different to prevent this hazard.

SHERON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
3.0

Long wait times

Omidiji O. 
Clasificación:
4.0

Van was very difficult to back out of a tight parking space on the lot. Spent 20 min out of my 4-hr rental time trying to get van off lot.

Marcella M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sebahattin D. 
Clasificación:
4.0

Add additional employees to improve customer service, otherwise customer service was great! Have a great day!! ,ðŸ¤-

Karl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY M. 
Clasificación:
2.0

Steering wheel was filthy, the truck had a heavy cone behind it that I had to move in order to get out of the parking spot, the app wasn't syncing with the store…overall bad experience.

AERICK H. 
Clasificación:
5.0

The service I received was prompt, efficient and thorough.

Ingrid M. 
Clasificación:
1.0

Uhaul waa terrible. I made a reservation in May for a 26ft truck and the day before my move. They switched my location to over an hour away from where I live. I was transferred to several areas and ended up with a one bedroom truck which was horrible because I had to make many trips and it of course made my bill much higher than I expected. I was highly upset and I never had this happen before. Based upon this experience I will never ever use Uhaul again and will discourage my family and friends from using you. I have already shared this terrible experience on Social Media. Uhaul is the most unprofessional company I have ever used and you will not receive my business again. You wasted my time and this move was way too much expensive then what I initially plan. I need something to be adjusted or credited to my account this is truly ridiculous

Nancy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP T. 
Clasificación:
5.0

Whenever I come to this U-haul. Damon is very professional and kind. He always has a pleasant word to share with customers.

Issac M. 
Clasificación:
5.0

Probably have more than one employee working on busier days.

DANTE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL D. 
No se han enviado comentarios para esta ubicación.

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