Customer Reviews for U-Haul at Veterans & Williams

4,455 comentarios

1910 Veterans Memorial Blvd   Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)

(504) 466-8595

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(504) 466-8595

1910 Veterans Memorial Blvd
Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

alfred H. 
Clasificación:
2.0

Truck pulled to the right while driving. I returned the truck with more fuel then it had to make sure I didn't get charged. I was charged $40.91 for gasoline and had to go back to Uhaul to get the problem fixed. However fixed the problem at the store was very courteous and friendly.

Brad G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dasiy L. 
Clasificación:
3.0

We were told by the person working the desk that our five day rental (thur-tue) would be problematic in the future. They blamed uhaul corporate stating that they were told not to rent trucks over night on Fridays or saturdays anymore. They said they would honor the reservation “this time” but next time we would be turned away so they could rent the trucks multiple times to multiple customers on those busy weekend days. They said we should just rent from Hertz commercial next time and not uhaul as uhaul only wants to do over night rentals from SUN-THUR going forward. Either the people working at this store were just being jerks or uhaul corporate is trying desperately to squeeze a few extra dollars at the expense of what their customers need out of the service. Either way I guess we'll just rent from somewhere else if our needs are a problem for y'all. If overnight rentals are a problem just tell us when we book online. Don't have the store clerks be the ones to tell us when we're literally picking up the keys.

Stephen M. 
Clasificación:
4.0

Please clean up the yard, debris and nails everywhere. Overall experience with associate went pretty well. Drop off was quick and easy.

Ishhneka W. 
Clasificación:
5.0

Great!

Kevin J. 
Clasificación:
5.0

Staff were friendly and very professional. Staff were Fast and efficient at thier jobs.

william B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edenys B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

Very helpful

Taylor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfred H. 
Clasificación:
5.0

Mr.William and Danielle were extremely helpful to my Family and I, they went above and beyond to make sure we were accommodated. God bless them & UHAUL!

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

Overnight drop off was super easy to understand.

Rayvin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ariel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfred H. 
Clasificación:
3.0

The gas guage is consistently incorrect overstating the amount of fuel all the time causing up charges for gas after the vehicle is dropped off. Even when I made the adjustment via my phone they still charged me 3 gallons of fuel when I only drove 8 miles! It's really pissing me off.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben C. 
Clasificación:
3.0

The only problem with my rental was there wasn't a hand truck in the 15ft rental. If it wasn't for my neighbor having one available it would've been horrible. ¡Gracias!

Charlette W. 
Clasificación:
5.0

Good business

Andres G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy G. 
Clasificación:
5.0

The entire staff was very helpful and professional.

Leslie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
3.0

I was want want to rent at four more days but they don't let me do that

Yasser A. 
Clasificación:
2.0

DISPATCHER Attitude was bad . Did not explain everything.

DWIGHT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos S. 
Clasificación:
5.0

Personnel were courteous and helpful

MICHAEL H. 
Clasificación:
5.0

Everything was good

lucinda G. 
Clasificación:
5.0

Awesome staff!

Tracey L. 
Clasificación:
5.0

No improvements needed. Always excellent service!!

Michael F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
5.0

The staff was very friendly and helpful the store was clean and well packed with supplies

Erika D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

Excellent friendly experience staff with no worries by the customer Van was excellent too.

Johnny L. 
Clasificación:
4.0

Fast friendly and accommodating ❤️

adrienne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

elvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

Very friendly and knowledgeable.

Keith C. 
Clasificación:
3.0

Uhaul as a company needs to really improve their service especially the reservation part because I reserved a truck and received a confirmation as well as information to do contact less pick up only to make the drive to the location and to be told they didn't have a truck and I'd have to drive over 100 miles to pick up a truck if I did want one, when I did receive a truck it was broken and had to get assistance from roadside assistance and was still charged 0ver 400.00 for a broken down truck and for the inconvenience I was dealt. I recommend going anywhere else for rental needs other than uhaul!!!

Christopher S. 
Clasificación:
1.0

The location did not have all the items I requested. They did not have the regular dolly. They did not have the amount of moving pads I requested. The staff did not acknowledge me when I walked in. The manager was too busy on his phone. They were joking about something on the phone and did not seemed concerned with helping me.

Seth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana S. 
Clasificación:
5.0

The vehicle was ready for pickup clean and full tank of gas.

EUGENE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
2.0

They charged me for a cleaning fee when I checked the bed of the truck and everything in it and there was no debris left so why was I charged a fee.

Danielle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
4.0

Online reservations were easy, pick up & drop off of the trailer was great. The only issues were having to call & speak with the staff at the foot of the Causeway location and the Vets/ Williams location when the pick up site was changed. Both locations were very curt on the phone and seemed irritated when trying to clarify info the customer was given.

Dianna G. 
Clasificación:
3.0

They don't do maintenance on their trucks before they send u out & the break down

Kenneck C. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfred H. 
Clasificación:
5.0

Great van and great service.

John S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nemesia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald L. 
Clasificación:
5.0

There is nothing much to improve It was smooth n easy experience

Michelle M. 
Clasificación:
5.0

great people i've been there before

JERRY A. 
Clasificación:
3.0

The service is slow and they don't even say hello when you come in the office.

Brian W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JhaCori W. 
Clasificación:
5.0

Love love the personnel here!!!!

Ana S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jason D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wallace C. 
Clasificación:
5.0

Every thing just Great! AllSmiles 😊 keep up the go work 😃😃😃

Ronald W. 
Clasificación:
5.0

Absolutely nothing! Uhaul personnel is extraordinary & very accommodating!

Timothy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ester M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F. 
Clasificación:
5.0

It's great place for rental U-haul

Hernan C. 
Clasificación:
5.0

This location seemed have their stuff together. Everything was ready and waiting when I arrived to pick up my truck. KUDOS

CHRISTIAN C. 
Clasificación:
5.0

This location seemed to have their stuff together. I rented a truck from them before and everything was ready for me.

CHRISTIAN C. 
Clasificación:
2.0

Your assistant manager has no business in customer service. Had an unassisted pickup for 7am the keys to my reservation van were hanging on the board no one bother to put them in the lock box. I hired labor to load the van for two hrs 730 to 930 I used Angie's list paid in advance the truck was no released to me till 930 I lost 200$Your site guaranteeed equipment would be available or a 50 $ credit would. Issued what ever person locked up the shop did not bother to ch k the orders and left the keys to my rental on the board I have been a customer for years and if I can avoid it I will never use you again You have not heard the end of this . I printed all the screens with the 50 $ k promise I promise I will get that 50 $. O matter how high I have to climb up the administrative ladder

Antoinette W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

YONY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tranique B. 
Clasificación:
3.0

El cliente no dejó un comentario.

George D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
4.0

Fix your computer system. Employees complain about it freezing up while customers wait in line!

Dale K. 
Clasificación:
3.0

Staff inexperienced very little knowledge of equipment available often times confused

John G. 
Clasificación:
3.0

Excessive delay in turning in my rental trailer- Desk person seemed indifferent, And with only one person working the yard, he had to load a car onto a trailer behind a rental truck and had serious delays while no employees were even in the office to answer my questions for what seemed an hours delay before I could get them to check me in and to disconnect my rental trailer from my vehicle. This was a disappointment and an unfortunate way to end an otherwise decent experience.

marty R. 
Clasificación:
3.0

it was hard to get a uber from this area

Rachael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Forest S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
2.0

Customer service upon return was awful. The worker directed us to back in our rental trailer. After dropping the trailer off, I asked him if we needed to go inside to complete our check in. He told me "No, you're good to go. We will email you your receipt." Well, I never got the receipt. I tried calling the store to confirm that my rental was complete so that I wouldn't have to worry about any late charges, but the phone line was forwarded to another store. So, I had to drive 30 minutes back to the store to speak with someone in person. The lady who helped us said that there was no rental under our name. We gave her the Check out receipt that I received upon picking up the trailer to validate that we did have a rental with them. She then printed me a receipt with an entirely different customer's name on it and told me I was good to go. I then told her that this was not my name or receipt and she proceeded to discuss her McDonald's order with someone else while I was waiting for assistance. I complained that the phone line wasn't working, because it was forwarded to a completely different store. She then told me that she forwarded the phone line because they were "too busy." In the hour that I was there trying to get this situation figured out, there had been two other customers than me. So, I believe she forwarded the phone out of pure laziness. It was a very unprofessional experience and seemed like no one in the store knew what they were doing. I finally got the correct receipt showing that the trailer was checked back in 50 minutes later. I will not be using this location again.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brione A. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

eugenia C. 
Clasificación:
1.0

The vehicle's maintenance was terrible. The back cargo door was stuck due to a latch malfunction and it took me 30 minutes of cursing to fix it. No one would come help. The location would not even cooperate with the customer service agent.

Umar R. 
Clasificación:
5.0

Continue being professional

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaynell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herbert M. 
Clasificación:
5.0

Extremely nice and friendly, when my storage unit had problems letting customers in, their machine was malfunctioning. I was able to move the next day, no problems assisting me with last minute changes. Thanks alot again.

RAUL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
2.0

Bad

Michael H.  |  Overall Experience 
Clasificación:
2.0

No service to be found on drop off date.

Michael H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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