Customer Reviews for U-Haul at University Texas

6,819 comentarios

4021 N Interstate 35   Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)

(512) 454-3543

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 454-3543

4021 N Interstate 35
Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Truck was old and water was dripping from roof.

AMOS M. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

I've used this U-haul location several times and will continue to use them for future needs. The staff is always helpful, fast service and knowledgeable about their equipment. The pricing is fair and their are never "surprise charges".

chris R. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
4.0

Dropped off 2 days early.. no credit back!!!!

James F. 
Rating:
5.0

Thanks for being open on Sunday Little sorry that parking is not allowed on your territory:(

Mikhail K. 
Rating:
4.0

10' truck had a caution dash light on and may need maintenance. Was a little weary of having issues while transporting our belongings.

Kimberly P. 
Rating:
3.0

When I showed up they asked if I was sure this was the location I was supposed to drop off at. I said yes and they left for 15 minutes to check the computer. Not friendly but not nearly as bad as New Orleans. Next time I move I'll be using your competitor.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Jia Z. 
Rating:
5.0

Amy in the office is fantastic. She knows her stuff and is a pleasure to work with.

Scott D. 
Rating:
4.0

Truck I received had a major crack across the windshield

Melinda E. 
Rating:
5.0

Honestly best uhaul experience I have ever had. Staff was great. Sure was clean. Five stars.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Alexie S. 
Rating:
5.0

very easy to work with

Ethos E. 
Rating:
5.0

friendly, efficient staff. excellent vehicle. got the job done quick. thanks!

Bradley D. 
Rating:
5.0

The staff are friendly and easy to work with

Benjamin G. 
Rating:
2.0

Trucks are dirty and NOT well-maintained. Poor costumer service and lots of attitude from all staff members. It seems like the last thing they want to do is their jobs.

HENRY C. 
Rating:
5.0

David Jameson was amazing! Super helpful and friendly helping me connect and disconnect the trailer.

Ross H. 
Rating:
4.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

The lady in charge is very professional to work while internet was cut.

M Y. 
Rating:
5.0

Customer did not leave a comment.

Cameron P. 
Rating:
2.0

no furniture pads, box was damaged resulting in damaged items, hard to contact location

Caroline B. 
Rating:
5.0

Customer did not leave a comment.

Jessreen P. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
5.0

Customer did not leave a comment.

WILHEMINA W. 
Rating:
1.0

they overcharge me for fuel when i fill the tank. I do want my $25 back

WILMER M. 
Rating:
5.0

Customer did not leave a comment.

Peggy F. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
1.0

Have your trucks filled with gas

manuel B. 
Rating:
1.0

I reserved equipment ahead of time and was not told that it was unavailable until after I already was given the keys for my rental vehicle. The truck I was given also had a broken sunvisor that dangled in the windshield. Also receiving and picking up the vehicle was difficult with the desk service. I have really enjoyed using UHaul at other locations in other states, but I would not recommend this spot to others.

SARAHEUNJIN K. 
Rating:
3.0

This location and the UHaul procedures need to improve. Below is a summary of my four interactions in the last 1 and 1/2 months: 1) First visit to this location in July - the person at the desk was nice but it took me two hours to rent a truck and a UBox. The line was long and the credit card machine was broken. I couldn't tell wat the CC machine was charging me. 2) Came to the location in the end of Aug to pick up my UBox at 4:45 PM on Sunday. The manager was not that nice. Told me that for the UBox, one had to come by 4:00 PM. The forklift operator lady was actually willing to help but could not figure out which container contained by UBox. I had to make another trip. He didn't care that I came from Houston. 3) Before making the next trip a week later, I tried to call the location but was put on hold 3-4 times. So, I got on the website and online chat. After getting disconnected 2-3 times from the chat, the person in chat room booked my UBox pickup for the next day but said someone from the location or scheduling department will call me to confirm. I asked to get that done right away. I spoke to scheduling person and she said that I was all set for next day. 4) After driving from Houston to Austin, when I reached the location the next day, the person at the branch said they could see my request for UBox pickup but my UBox wasn't taken out of the container yet. They wouldn't start the process until I was there. Even after I reached, the forklift lady had to go and get propane to operate the forklift. We waited an hour for that. After she came back, she took out almost 10 boxes out of one container to find that ours wasn't there. Then she worked on the second container and finally found our box. Why do this branch and UHaul not maintain a list of which container contains which UBoxes? And if each container was accessible from both sides and she knew which container, she would need to take out at most 4 boxes to find a UBox. As short-staffed as this location seemed to be, such an inefficient use of employee time seems to be a waste and really needs to be loked at. Overall, my experience with this location was not great. I am not going to get a truck or UBox from this location again. They are close to UT and get a lot of business, but they are not creating good customer experiences. Someone must pay close attention and figure out how to run this location better. It's not that hard!

Rajesh A. 
Rating:
3.0

ubox was not checked in even though I emptied and returned it several weeks ago. Staff member was very helpful and checked it in so I would not continue to get charged for the monthly rental rate. Understaffed at this location. Poor processes for checking out and checking in with extended wait times. My overall impression is that UHaul is an OLD company, with OLD procedures that may have seemed efficient 20 years ago, but has not kept up with public expectations of efficiency, ease of customer interaction, and service. Staff seems to work hard and overwhelmed by the lack of staff and current procedures repeatedly not followed by others, making their jobs harder and frustrating.

Blake V. 
Rating:
5.0

Very professional and the truck was ready. I arrived at the facility, signed the papers, went to the truck and drove off. Everything went smoothly.

Roy S. 
Rating:
2.0

Cheated me on the gas no explanation of anything

Adam M. 
Rating:
4.0

Make sure the fuel level is right on the system because I think it was lower in the car and I was charged more fuel price. My fault for not checking but just a note

Adam A. 
Rating:
5.0

Thank you 💜

Katelyn M. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Interior extremely dirty with sand and dirt. Pictures available.

KYLA B. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

kami T. 
Rating:
3.0

I have to undo the trailer from the hitch and park it in a designated area. After that, I went inside the office to let them know that I have done what they asked to do in reference to unload and park the trailer. Then, I asked for a receipt or proof of delivered of trailer and I was told verbally that everything was ok and that will receive an email . Which i did not receive at all. So, the next day I keep on calling to the place and no success. Then, I call Uhaul directly and they were the once who give me a hand.

Johnny T. 
Rating:
3.0

Customer did not leave a comment.

Douglas G. 
Rating:
3.0

Customer did not leave a comment.

Nick T. 
Rating:
4.0

Staff were very attentions and kind. I recommend

Eliane N. 
Rating:
2.0

I had several issues with the mobil pick-up: - the car number was changed but not updated on the webpage (i called customer support but then had to wait 20minutes in line inside) - once I got into the car, the fuel level was not as described. I tried to uploading a picture to the webpage but that didn't work and I has to stand in line for another 20 minutes. All in all, I spend an hour of my rental time just trying to get the car.

Alexandra P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
1.0

Reserved Puckup truck online, but showed up and assiciate claimed they didn't have any in inventory (even though we saw it in the lot). Associate then tried to rent me a actual van, but system wouldn't let her. She actually quit and another associate helped me. After almost an hour of waiting, I ended up with a 10' box truck hist so I could leave.

Murray S. 
Rating:
5.0

Customer did not leave a comment.

Cesar A. 
Rating:
1.0

This was the worst experience I have ever had with a company. The original location I reserved my trailer did not have a trailer to use. They were at least helpful in getting one from another location and they were nice. The SECOND location had the worst customer service I had ever had the displeasure of experiencing. The only helpful and genuine person working was the person who initially hooked up my trailer. When I brought back my trailer (which I had to contractually bring to the same location) they told me I couldn't drop it off there and I had to call customer service. I asked how they expected me to back out and the response was "back it out" and the man just left. I should have just taken it off myself and left it. There was only one way in and I was forced to attempt to back the trailer out onto a busy road with NO HELP! I understand the basic concepts of driving a trailer but I also don't want to hit anything. I was getting visibally upset and frustrated. When I asked the desk person if there was anyone who could help direct me, she said that everyone was busy. (They where all in the back dicking and watching me struggle) thankfully a random person helped direct me. I was on the verge of tears. As I'm driving back home, I'm on hold for 20 minutes to get in touch with customer service to try and figure out where I'm supposed to drop this trailer off. Customer service was very helpful but I had to bring the trailer BACK to that location to drop it off and I was assured they would take it. When I arrive, the girl at the front desk said "we just told you that you couldn't drop off your trailer here". Another worker that the regional service representative spoke to thankfully spoke up and said it was fine. Either way I was not about to relive my experience and was fully prepared to leave that trailer there. He finally took the trailer off and rudly said to back out (and with the tone basically told me to gtfo) . Worst experience ever. I was doing everything I was told and following instructions. I don't understand why that location hates their customers so much. Google reviews not looking great either.

Alexandra C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Very smooth return. Austin-ites are awesome as always. Very friendly and helpful.

Mathew Z. 
Rating:
3.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

kelley H. 
Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

Eugenio F. 
Rating:
1.0

The online process is cumbersome and ridiculous...requiring 2 calls to verify identity and then it ultimately did not work. Why is truck rental more difficult than renting a car? Then we had to get in a line of 10 people and only 1 attendant was on duty. Each rental took a significant amount of time. It took us about an hour to get to the counter. Then they did not have the van we had rented nor the dolly. They did give us a truck, which was much bigger than we needed and harder to drive. It took about 15-20 minutes to check out even though we had filled out all of the information online. We had a terrible experience and based on that and the fact that the last time we tried to rent a UHaul, they (a different rental location) had no trucks available even though we had a reservation, we will never rent from UHaul again. These rentals are totally unreliable. I simply cannot believe this company is successful based on my experience.

Paul M. 
Rating:
4.0

They were deluged with customers. Might need to help em out a bit.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Customer did not leave a comment.

Kamal William K. 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
1.0

The inside of the truck was not cleaned. I was not satisfied with it. Someone used weed and left it in the truck. It smelled horrible. Overall, the whole experience was awful.

Ahmet N. 
Rating:
4.0

Crazy busy! Another person on the desk would have helped. As I was being helped, agent was interrupted 3x and had to go move a truck on the yard that was there when I arrived. I requested 2 dozen pads and got 2 bundles 6 dash). Chatted online with Shanta and assured she had fixed it, when I returned, we had to do again. Still waiting on credit.

Dave S. 
Rating:
3.0

Site is extremely under staffed. Very busy site and not enough manpower to support customers with only 1 person checking in and completing pickup and only 1 petson receiving the rentals back. I returned same day and had to call multiple times on the day off return and morning after to check why my rental was still in “ in use” .status. Finally talked to someone who had to physically go to the key hooks/holders and check if the truck key is back. Only then did they confirm that we can now complete return. Up to this time no final bill received…im sure this is an everyday thing for majority of clients if not all….

Lawrence D. 
Rating:
2.0

Waited in very long line to be told I did not need to wait in line for trailer return as there was someone who handled that. After searching for him finally an employee who was working inside allowed me to return trailer through him while he was getting vehicle for another customer. Took me longer to return a U Haul than it did to move my daughter into apartment. Based on both experiences doubt i will use haul again. May be time to update system to allow for more streamlined experience.

Chris W. 
Rating:
1.0

I picked up the containers. The first container took 2 hours to pick up because they were not ready. The staff forgot I was waiting so I had to remind them multiple times. One of the two containers did not include furniture pads. The second container was a smoother process but still took 30-ish minutes even though I informed them I'd be back in one hour and was on a very tight schedule.

Tommy H. 
Rating:
1.0

The gentleman who helped me check in was not very helpful, or friendly at all. He was dismissive, and at times bordering on insulting. He did not care at all to try to provide any good customer service. I had also made reservations for some moving blankets that were not there and he did nothing to help with the situation and basically said "tough". Why make reservations for something if you do not get what you reserved. Also the truck was not at the pickup location I had requested making me drive farther passing multiple other UHaul locations, so this was just annoying.

Gilbert M. 
Rating:
1.0

The attendant was rude, surly and unprofessional. He was really unhelpful and made me feel like I was burdening him just for showing up to pick up my rental. He made no effort to help me find my truck and was deliberately vague when it came to key issues such as filling the fuel tank. When I asked questions about my insurance coverage he showed a clear lack of knowledge and made it seem like my valid questions were laughable and stupid. If I could give a negative number of stars for this location I would. Also the truck had trash in it and had not been thoroughly cleaned.

William D. 
Rating:
5.0

Customer did not leave a comment.

Parker W. 
Rating:
5.0

Customer did not leave a comment.

Everett D. 
Rating:
2.0

I hired moving helpers and they had to wait for my box for over an hour. I had to pay them for an extra hour. The moving help was awesome and luckily he had a little extra time to stay and wait for them to find my box. I had called in the morning and uhaul was aware of when my helpers were arriving to pick up my box. Probably the first and last time I will use ubox. Having boxes ready would be a great way to make your business better and have repeat customers.

Susan S. 
Rating:
5.0

The staff was great!! Thank you!

Omak Y. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very courteous during checkout and the return. Glad we got the insurance coverage. Windshield had got damaged but thankfully was covered

GOPALKRISHNAN I. 
Rating:
1.0

I had to pay more money for the equipment than my online offer

MOHANNED K. 
Rating:
4.0

Drop off was easy for a very busy day. Their lot was jam packed with trucks ( UT move in day).

Margarete W. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Perfect location to use for UT students moving in or out. Staff was outstanding, friendly and helpful!!

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Mallory M. 
Rating:
5.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

The only issue was that the UBoxes arrived at two different locations. One arrived at UT Austin location and the other at Research Blvd. location. Don't know how that happened. It was more work for movers.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Edward Q. 
Rating:
3.0

Customer did not leave a comment.

Laurie J. 
Rating:
4.0

That is a very crowded parking lot. Limited parking for customers. Navigating a truck in and out of there took a while. I barely got out without hitting another car. The people there were awesome. There is not much they can do with the property. When I dropped off the truck, I wound up not parking it in the best place. This caused more work for the employees, but I was afraid I was going to hit another car if I kept trying to navigate through there.

David M. 
Rating:
3.0

The general manager was rude, pulled right in front of me when I was trying to leave, got out of his car and made me back up so he could get in instead of just waiting for me to leave. They called me multiple days after I dropped off my uhaul thinking I had never left it, so they seemed pretty unorganized, but they didn't charge me extra so it's fine.

Michael C. 
Rating:
4.0

Truck was dirty — it needed a wash. There was some minor unrepaired damage from an earlier rental that didn't affect the useability of the truck.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Convenient location. Easy drop off. All good!

Janann P. 
Rating:
5.0

Properly train managers and personnel about rules to rent trucks out of town to avoid misunderstanding, time and money wasted for people on budget . I had a horrible experience with Research boulevard location in Austin after I called several times and she directed me to the university of Texas where we found a solution. I had called everyday at the research location to ensure availability. The manager at UT was professional and respectful with so many pick ups on Saturday for which I was not the only client having difficulties. It is very frustrating

leonie S. 
Rating:
2.0

The place was chaotic. The lot looked trashy. I had paid for a dolly with my rental, but there wasn't one and they just said we'll take it off the bill. ‘Contactless' rental is a joke, I still had to interact with them several times. The employees were doing their best, but the location seemed poorly run.

Andrew S. 
Rating:
1.0

Customer did not leave a comment.

Dane B. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

The agents who checked us out and in for our van were courteous and very efficient. Both clearly understood the rental process well. thank you!

Michael B. 
Rating:
2.0

Uhaul is apparently incompetent at every location. This was the better of the worst. I had so many PROBLEMS: 1. Ordered the uhaul WEEKS in advance. Then go to my SCHEDULED location in BATON ROUGE to be told I didn't have a truck. Was giving no help…was told to call a line that brought me to 3 different locations around the U.S. where I finally got help to this location. Meanwhile I need to move to Austin in 24 hrs. 2. Finally moving and I get a blowout and a flat in the uhaul that looked like it never had maintenance before. 3. Now I'm being told I OWE charges for “not filling up the truck” when I got the truck was at E. Barely made it across the street to get gas. Y'all are literally the worst company I've ever.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Bob Y. 
Rating:
4.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Thanks.

James T.  |  Overall Experience 
Rating:
5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Daniel Z.  |  Overall Experience 
Rating:
4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

John R.  |  Overall Experience 
Rating:
5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Kathryn G.  |  Overall Experience 
Rating:
5.0

Fantastic!

Stacy R.  |  Overall Experience 
Rating:
1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Michael C.  |  Overall Experience 
Rating:
4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

dipanshu m.  |  Overall Experience 
Rating:
5.0

None

FRANCHOT C.  |  Overall Experience 
Rating:
1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rachel L.  |  Overall Experience 
Rating:
5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Hailey T.  |  Overall Experience 
Rating:
4.0

Staff very helpful, pretty smooth process all around

Stacey C.  |  Overall Experience 
Rating:
1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Victoria Z.  |  Overall Experience 
Rating:
2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Jacob S.  |  Overall Experience 
Rating:
5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Alexander G.  |  Overall Experience 
Rating:
5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!

Catherine C.  |  Overall Experience 
Rating:
2.0

I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.

Johanna R.  |  Overall Experience 
No reviews have been submitted for this location.

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