nothing, just continue to consider customer's opinions or suggestions, thx, jgJohn G.
Customer Reviews for U-Haul at University Texas
Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Leighton Q.
Customer did not leave a comment.MICHAEL O.
Customer did not leave a comment.JAVIER C.
The manager was really rude and for no reason at all. I straight up told her her attitude toward me was completely unessary and uncalled for. Do better U-haul..Amanda Q.
I've been going to this location since 1983! Always nice, helpful folks! GGREGORY F.
The young lady working at the front desk gave exceptionally poor service. Overall, she was very rude and had a bad attitude. She got incredibly irritated when we didn't understand what address she was asking us for. Then she told us the instructions on how to go find our U-haul so fast we could barely follow what she said, and she just turned and walked away. And then when we came back in the office after inspecting the vehicle, to make sure there wasn't a next step, she stared at us like we were dumb. I swear, it was like talking to a disinterested teenager. Horrible.BENJAMIN JOHN H.
Customer did not leave a comment.Kara C.
The customer service Representative was great and knowledgeable. Stellar service.DAMON C.
Customer did not leave a comment.DAMON C.
the team here was super helpful. They even changed my reservation to "in town" instead of the "one way" I originally booked to save me money.WILLIAM N.
I would and will never recommend Uhaul to anyone after my experience. In fact, I will be warning everyone I know about using Uhaul. The employees were completely demeaning and beyond disrespectful to me - I was shocked!! I have never witnessed such disgusting, lazy, and belittling customer service. And after checking the reviews, it is clear that I am not the only one that has been treated in such a way. Even worse... Uhaul's Customer service's only advice (and solution) was to go back and wait for the general manager to explain their employees behavior. However in the middle of a move that is not a timely, or reasonable, or realistic expectation. I will never use Uhaul again after my experience. And I am utterly disgusted by the lack of support and investigation by Uhauls corporate customer service.Stephanie B.
Customer did not leave a comment.WILFREDO F.
Customer did not leave a comment.BRETT S.
Customer did not leave a comment.Kasie F.
Customer did not leave a comment.Robbie A.
Customer did not leave a comment.Cody E.
Provide safe, fully functioning equipment. My experience was absolutely egregious. The car carrier was not safe. The brakes were not functioning properly.MATTHEW P.
Mr. Michael was very professional and courteous, he is the guy for the job, two thumbs up.ROBERT W.
Customer did not leave a comment.Jennifer B.
Staff was curt and condescending. My truck had been double booked and they acted like it was my fault. Otherwise it was a good experience.HEIDIJOHANNA W.
Customer did not leave a comment.RYAN W.
Nothing. The guys at this location were awesome and super helpful. I really appreciate the hard work they put in to ensure I had an easy move.Alexander C.
Customer did not leave a comment.SCHUYLER D.
Customer did not leave a comment.yolanda M.
I would like to get my invoice, I never got my final bill.DAVID C.
Customer did not leave a comment.SAMUEL B.
Everything was great. I highly recommend Sun West Moving! Crandell was very prompt and communicated with me every step of the way! I cannot recommend him high enough. He delivered everything on time and with great care.CRANDALL A.
Guys there on the lot were friendly and cool.Charles G.
Misleading on price upfrontPHILLIP S.
Customer did not leave a comment.Jenell C.
Remind them that the U-Haul truck and trailer are available to rent as well. (We needed to keep the U-Box on the trailer on the street for a quick loading.)Kristin K.
Customer did not leave a comment.LEROY J.
Customer did not leave a comment.WAYNE F.
The only real issue was lack of parking. If you can get dropped off to pick up your Uhaul then it's greatDANIEL H.
Customer did not leave a comment.MONICA N.
Customer did not leave a comment.Chas B.
At the location always go toGUADALUPE T.
Customer did not leave a comment.JESUS D.
They could not find the keys to the truck so had to clean and make ready another..delayed me getting going an hour.MICHAEL E.
Staff was very friendly. One of best U Haul experiences to dateGarrett W.
Customer did not leave a comment.PAMELA G.
Set my pick up for 0800. Selected mobile check in. Ended up having to get key from inside anyway. Store was supposed to be open at 0700 but wasn't. Had to wait until 0825 for another individual to come open the store. Very disappointing.MARCOS Z.
Hire more employees.PHILLIP ROY K.
Customer did not leave a comment.STACY F.
Need more staffing.....the morning I rented it was a one man show and the individual working was doing his best. It was a 1-1/2 hour wait for an online rental.Michael P.
Have more than one employee working on a Saturday morningMark V.
Customer did not leave a comment.SEAN S.
Took them over 30 minutes after my pick up time for them to get the truck ready. They had lost keys to other peoples trucks ahead of me which dragged it out.Christopher J.
Customer did not leave a comment.AMANDA P.
Excellent service!!!MIGUEL C.
Customer did not leave a comment.Jacob R.
Great customer services and staff is great people they welcome you and attend to your needs GREAT JOB GUYS YALL ROCKyolandon S.
Our box delivery was delayed with very short notice 4 times. It cost us much more than the $50 refund to accommodate these changesZachary I.
Customer did not leave a comment.Ricky J.
Friendly and helpful. I appreciate ya â˜ºï¸Laila S.
Customer did not leave a comment.jason L.
Customer did not leave a comment.CARLOS V.
The customer service at this location was absolutely TERRIBLE. We reserved, paid for, and checked in online for a vehicle tow, went to the location to pick it up and they told us that we had to load the uhaul truck that we would be using to tow the vehicle tow before attaching it. They assured us that this was typical and the vehicle tow would be there for us the following day. The following day, the vehicle tow we paid for had been given to another customer! The woman that helped us was incredibly rude and unapologetic. It took 2 hours for her to change the paperwork and give us one of the other vehicle tows that we're sitting on the lot. We had a long long drive ahead and this 2 hour delay caused us to get in at 1:30 am.Valerie C.
very nice and quick! Thank you very much ðŸ˜ŠRebecca H.
There should be a person who you can talk to in detail before leaving so that there is no doubt or issue afterwardsALI M.
I would give this location 0 stars if possible. I drove 4 miles (round trip) to my new apartment, but was charged for 32 miles. I was given a truck with very little gas and was charged $50 to refill the tank for the amount of miles I drove (which was fabricated to begin with). I ended up being charged $126 for a $34 rental. It is not my job to make sure the trucks are full of gas, I probably used 0.5 gallons, and ended up being charged roughly $75 more than what I should have paid. I will never go back to this location and will actively tell people to avoid it at all costs so that nobody else has to waste their hard earned money on made-up charges.CORY B.
Customer did not leave a comment.RICARDO S.
What is the status of my refund from UHaul? I'm still patiently waiting. Please contact me to discuss. Kent Kopnicky -- 979.557.6663 or via email at firstname.lastname@example.orgKent K.
Staff at this location were not friendly, seemed annoyed that I was there and that I had questions about my order.LUCA S.
The location is convenient, selection is wide, and staff is courteous.Logan P.
I reserved a 5x8 and was given a 6x12 because â€˜that's all they had' at the location even though I made a reservation. Then when I returned the trailer I was charged for a 6x12. NO ONE WILL RETURN MY CALLS OR EMAILS FOR A CORRECTION OF THIS. UNACCEPTABLE CUSTOMER SERVICE. My charges were more than double what they were supposed to be for the 5x8. Absolutely ridiculous.Rhea B.
Customer did not leave a comment.JARED WARD R.
Customer did not leave a comment.Brandi L K.
The location was dangerous at night. There were people SLEEPING in the trucks and between trucks on the lot and I was out next to the trucks scared trying to take photos of the vehicle. Even taking the keys to the Dropbox was scary as I had to walk between the areas that people were sleeping. This was completely unacceptable.ADAM S.
As always I enjoy doing business with the University U-haul location. They seem to give the best customer service. Thank you.RUBEN N.
The front desk staff, especially Vincent, was rude and condescending. When I told Vincent that I was allergic to smoke and the truck smelled of smoke he called me a liar, that he knows what smoke smells like, his brothers smoke. The woman at the counter after much rude and acting like I was putting her out by helping me, gave me a different truck that was not clean, it was caked in mud, there were French fries on the floor. She sent me out to that filthy- possibly COVID-19 EXPOSED- truck, she did not check the mileage or the gas level. The key was something I had not seen before and Vincent refused to show me how it worked. I ended up using the smoke smelling truck as they both told me that the other 2-3 trucks in the lot were already reserved. I told them, if the truck doesn't smell, as Vincent kept insisting, and the other trucks were reserved for other people, why not give my truck to one of them and let me drive a truck that would not give me an allergy attack. The front desk staff made me wait while they helped everyone else, customers that came in after me and anyone who called, before they would tell me no. I could drive the truck i'd been assigned or the unclean one. I chose the smoke smelling one, the female angrily took a can of Febreeze and went out and sprayed it. I did have an asthma attack, I did have to stop in the middle of the activity I was renting the truck for the use my inhaler and wait for my lungs to work, making the 1 hour trip to pick up a chair and move it, turn into 3 hours. I will NEVER use UHaul again. I have never encountered such incompetence and rudeness in a service position. These two people should not be working at the front counter anywhere. On the bright side, the man who was outside, a different man, was polite and helpful, who took the key and told me he'd check me in. He was pleasant.KAREN I.
Customer did not leave a comment.BRITTANIA R.
Customer did not leave a comment.CHRISTOPHER D.
Customer did not leave a comment.CLYDE V.
I was out the door and the truck in a timely manner. Returning the truck after hours through the night drop was easy. Price was fair.MADISON R.
When I arrived the first Truck Share vehicle the app assigned was inaccessible. When it cycled to another, the second had all the doors open and a lot of trash in open cargo area. I saw an employee walking through the lot, and asked her to answer a quick question. She rudely told me "no, she couldn't help me." She did not point me to someone else, or indicate where I could go to get my question answered. I asked, " Is there someone who could help me?" She responded, "I'm in the middle of something." This was the rudest lady, I've ever seen in a customer service oriented business. I was to just cancelling and going somewhere else, when I found a gentleman who asked if I was having trouble. He kindly explained to cycle the app again until I got to an accessible truck. Once I found one, he opened it up and saw it had some dirt and debris in it. He said, "let me pull this one forward and I'll blow it out for you." This was a 180% turn from the service I got from the lady. I'm submitting an Average overall, because the experience with the lady was poor, but the gentleman's service was excellent.Jerrod D.
Bigger lotASHLEIGH E.
Customer did not leave a comment.RALEIGH W.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Jose R.
They got truck and equipment checked in.SAMUEL J.
Customer service was non-existent. I was told to do everything online even while standing in front of a real live person. After having to ask for help to find my truck, the gas tank was on E and the mileage was wrong. I tried updating it online but the website froze. After walking back inside again, the woman at the front told me not to worry about it just take pictures and try to put it in the thingy-magiggy. Also told that renting the truck out with NO gas was â€œpolicyâ€ because people steal the gas. Upon returning the vehicle within reg store hours, I waited by the truck for 15 minutes like the signage said. Nobody helped me so I finally asked a guy in a uHaul shirt and he said, â€œleave the keys in it and you'll get a confirmation email in like 15 minutes.â€ I didn't get an email until the next day and was charged for mileage I did not use. I was charged at least $100 more than I was supposed to. Horrible experience.Cassidy S.
Customer did not leave a comment.BOBBY L.
Checkin was very fast and the crew in back at checkin was very pleasant and helpful. Keep up the good work!Paul B.
Lady in the front desk was very rude and unprofessional.ADRIANA J.
Customer did not leave a comment.NICOLAS W.
Customer did not leave a comment.MICHAEL S.
The owner was absolutely amazing and the customer service was great! Probably the best uhaul location I have been to and I have used this service for 5 moves.Paulina B.
We had a calm smooth transaction when picking up our u haul truck. The office was clean happy and friendly. I am now more impressed than ever having two u haul experiences two locations in one city. A team effort between offices was smooth and helpful too. Thank you for helping make our move easy and enjoyable ... Linda and Gary, Austin Texas.LINDA D.
My representative had Stellar service. Was pleasant and very customer oriented multi tasks with the customer needsDAMON C.
Good experience, especially happy with the guy that helped me was super helpful and really niceCHAD S.
awful experience, as usual. you can stand in front of someone for 10 minutes and they will never acknowledge you. such an annoying day.Jackie C.
Only thing was the truck was on empty, due to people stealing gas. However, I was reimbursed for the gas I put in. Thank you. Overall it was greatTHELMA H.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Britany B.
It took 15 mins waiting with no others waiting to be attended to. The truck itself had a huge stain on the driver seat, we were flagged down by other drivers that a backlight was out while driving at night, there was a lighter and other personal belongings that weren't ours in the passenger side pocket. The paperwork also said that it had 1/2 a tank when we got it, but it was less than half.Paola P.
Thanks.James T. | Overall Experience
Service was excellent, all of the staff were very friendly and helpful. My move was very easy!Daniel Z. | Overall Experience
I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.John R. | Overall Experience
Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very wellKathryn G. | Overall Experience
Fantastic!Stacy R. | Overall Experience
Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.Michael C. | Overall Experience
for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.dipanshu m. | Overall Experience
NoneFRANCHOT C. | Overall Experience
Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommendRachel L. | Overall Experience
We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!Hailey T. | Overall Experience
Staff very helpful, pretty smooth process all aroundStacey C. | Overall Experience
Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.Victoria Z. | Overall Experience
Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.Jacob S. | Overall Experience
Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.Alexander G. | Overall Experience
Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!Catherine C. | Overall Experience
I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.Johanna R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!