Customer Reviews for U-Haul at University Texas

7,403 reviews

4021 N Interstate 35   Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd, next to Fiesta Grocery Market)

(512) 454-3543

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 454-3543

4021 N Interstate 35
Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd, next to Fiesta Grocery Market)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keeping the same smile, attitude, helpfulness and looking great for head to toe casual dress 👗

LAROY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Christina Rutland 
Rating:
5.0

Customer did not leave a comment.

Benjamin Yiapan 
Rating:
5.0

Customer did not leave a comment.

Felicia Hernandez 
Rating:
5.0

The team was extremely helpful, and it was very smooth. I really appreciate that U-Haul had kept up with their tech. It is an unexpected company to do this, but it’s been made to be easy, efficient, and user-friendly. Kudos to the whole company. A+ experience and particularly good staff at this location today.

Brian Ireland 
Rating:
5.0

The truck we originally were assigned had some broken parts inside the cab. We requested another truck and we’re given one which we appreciated

Erica Hering 
Rating:
5.0

Great knowledgeable staff!

Jacob Villanueva 
Rating:
5.0

Customer did not leave a comment.

Matthew Sherman 
Rating:
5.0

Customer did not leave a comment.

Chris Biggar 
Rating:
5.0

Customer did not leave a comment.

Todd Olsen 
Rating:
5.0

My experience at this location was great. I rented a 10' truck and auto transport one-way for Austin to Philadelphia. I had never towed a car prior to this, so when I when the employee was attaching the auto-transport to the truck I asked him to show me how to secure my car to it. He very patiently and thoroughly walked me through step-by-step. Then he answered all of my follow up questions and gave me some helpful tips. I think that he went above and beyond. I'm happy to report that I made it to Philly!

Alejandra Coronel 
Rating:
5.0

Customer did not leave a comment.

Mohammad Mahmoud 
Rating:
5.0

Great staff & easy rental process!

Edgar Tabullo 
Rating:
5.0

Customer did not leave a comment.

Miguel Salomon 
Rating:
5.0

Customer did not leave a comment.

James Garner 
Rating:
5.0

Customer did not leave a comment.

Oscar Palacio 
Rating:
5.0

Very friendly and nice service - thank you

max voss 
Rating:
5.0

Thanks

Ruben Martinez 
Rating:
5.0

Very helpful and kind. Great communication. Informative information about how uhaul works.

Jacob Gilmore 
Rating:
5.0

Staff was nice ,neat and prompt

Sylvia Ramon 
Rating:
5.0

Customer did not leave a comment.

James russel 
Rating:
5.0

great customer service,

Johnathan Swanson 
Rating:
4.0

Customer did not leave a comment.

Tyler Shveyda 
Rating:
5.0

Very kind and friendly. They went out of their way to help me extend my days, and made sure I was well taken care of. Very personable.

Simon Carlson 
Rating:
5.0

The team was very helpful when returning the truck. Impressive level of service.

Katherine Heddleston 
Rating:
5.0

Customer did not leave a comment.

john flournoy 
Rating:
3.0

Customer did not leave a comment.

Noelle FuentesLopez 
Rating:
5.0

Customer did not leave a comment.

Mike Donaghy 
Rating:
1.0

Missing dolly Lighting was done wrong Poor communication

Taylor Gallagher 
Rating:
5.0

This location was super easy to access. The second I pulled in they came outside to greet me. Showed me where to park AND helped unhitch the trailer. Amen.

Taryn Hernandez 
Rating:
5.0

Customer did not leave a comment.

Cynthia Thirumalai 
Rating:
2.0

Truck wasn’t ready on time. They did not have any of the supplies that I ordered.

Jacob Drinkard 
Rating:
5.0

friendly staff. got to it quick. wuote given right after. perfect. thank you!

John Regalado 
Rating:
4.0

Great customer service. The motorcycle trailer gate is a little too short. If it was maybe a foot or 2 longer it would be great. Loading my motorcycle i hit the oil pan and made a hole. It’s to steep to load a motorcycle. Other then that it was good.

Joshua Camacho 
Rating:
5.0

Nothing could be improved. It was a great experience. Although my vehicle had the setup needed to haul a trailer, I personally was tentative about the process. The lady that helped me was very experienced and put all my concerns to rest. It was a very easy process.

James russel 
Rating:
5.0

Customer did not leave a comment.

STEVEN BUSH 
Rating:
5.0

Customer did not leave a comment.

Jesse hernandez 
Rating:
1.0

I was provided with blankets that contained urine and feces. Additionally, I was charged for cleaning for not folding the blankets… I am so disgusted with this store. I will be sharing this review on Google and Facebook if something isn’t done about this.

MASON DAVIS 
Rating:
4.0

Vehicle was in very bad condition. Mechanically and aesthetically.

Alyosha Kositzki-Metzner 
Rating:
5.0

The man at the front desk was nice, thank you.

Heinrich Baysinger 
Rating:
4.0

Customer did not leave a comment.

William Hardham 
Rating:
1.0

The location charged me for more fuel than I used.

Jesus Allen 
Rating:
5.0

The mobile option makes things quick and easy for pick up and drop off, best thing ever!

Mia Garza 
Rating:
2.0

The gentlemen was extremely rude and mean spirited. He was mean giving directions and was not helpful at all.

Irby Foster 
Rating:
4.0

Customer did not leave a comment.

Jon Niermann 
Rating:
2.0

I would not recommend this location to the next customer because they did not have my supplies available when I arrived. I reserved a truck, dolly, and furniture pads online. When I arrived for my scheduled pickup, I was informed that they did not have any dollies or furniture pads on hand. The employee called the next closest location and was able to reserve them for me, which I really appreciated. However, it was a huge inconvenience for me to then have to return these items to a different location, instead of just being able to leave them in the truck at the first location.

Alejandra Coronel 
Rating:
4.0

WILL ASK FOR THIS DROPOFF LOCATION AGAIN = WAS GIVEN A SUBSTANDARD AIRPORT DRIVE LOCATION AND THE ONE PERSON THERE WAS NICE AND TOLD ME THEY HAD NO ROOM AND HE RECOMMENDED ME TO THE NEARBY UHAUL CENTER ON I-35 FEEDER ROAD. PLEASE DO NOT SEND ANYONE TO THE AIRPORT ROAD LOCATION - NOT GOOD.

Wilton Bunn 
Rating:
1.0

I would never personally recommend this Moving method to anyone. Their customer service representatives are outstanding, I can honestly say that if it wasn’t for them, this whole thing would’ve been a living nightmare. Even though they all tried to correct all the issues that were going on only a few of them in the end got corrected. We contacted them on several occasions to get the address changed. Each time they said it was correct but it really wasn’t. They ran my credit card so many times and it declined because they had the wrong address, that it eventually lead to the fraud department contacting me. The reservation was wrong, it was supposed to be for three U boxes because I had to add one and they only had the reservation for two. The mailing and billing address was wrong that led to the majority of these problems. I did not get the insurance that I asked for, the insurance that I thought that I had wasn’t even there and I didn’t find out until I needed it because my refrigerator was broken and then I found out that even if they had added it, I wouldn’t have been covered. because there is two different insurances, that they offer one for the U box and mileage to where your destination is going. And then another one that covers damages to your property. In the end, they don’t specify how the insurance really works. They leave a big chuck out which makes the renter in a pickle. I was finally able to close out the account four weeks longer than it should’ve taken and they still had the mailing and billing address wrong on my closeout receipt now mind you no joke. This is about 90 phone calls later. This just a few major issues that I am speaking of. There are many more. Think twice before considering using U Boxes for your next move.

Mary Stacy 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GOLDFEIN 
Rating:
5.0

Customer did not leave a comment.

Charles Bryla 
Rating:
5.0

I ordered 60 blankets/moving pads, but only 10 were available

AUSTIN GREMP 
Rating:
5.0

Customer did not leave a comment.

Iiris Campbell 
Rating:
4.0

Didn’t have dollies or moving matts when I had them included in my reservation

Javier Torrech 
Rating:
5.0

Quick service easy instructions backing up the trailer. Took maybe 5 minutes.

Geoffrey Erwin 
Rating:
5.0

Customer did not leave a comment.

sam Germano 
Rating:
5.0

Customer did not leave a comment.

Christopher Halusic 
Rating:
1.0

Customer did not leave a comment.

ERIC CECCHETT 
Rating:
5.0

Amy’s customer service was amazing!!

Libni Hernandez 
Rating:
4.0

Customer did not leave a comment.

Nicodemus Chinouya 
Rating:
1.0

The appliance dolly was not present in the vehicle which took more time to go back inside, ask, and have them wheel it inside. The van had not been inspected prior to my use because the back left tire was only at 8 PSI and was visibly deflated. This took even more time having to go back inside, get a new van, and inspect this second van, totaling to more than thirty minutes of my 2 hour time period. This resulted in me having to call and extend my rental because of the time lost for lack of preparation. Uhaul did not offer a time extension for their lack of preparation, I had to call and pay for it. Additionally, I still have not been refunded the money for the additional mileage not used.

Hanah Stokke 
Rating:
1.0

Oh my gosh, let me tell you about the nightmare experience we had at this place. We rented a U-Haul from there and thought we were getting a great deal because of how close it was to our old place. Little did we know that they were going to try and scam us by charging us for more miles than we actually used. When we returned the U-Haul, we explained to the guy that we had been overcharged by like 30 miles, and he acted like he understood and said we would get refunded for the mistake. But then, a few days later, we received a statement saying that we owed U-Haul an additional $58! We couldn't believe it! We talked to two different people to try and get it resolved, and finally, the guy said we would get refunded. But guess what? We're still waiting for that refund. Can you believe it?

Matthew Johnson 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Herman 
Rating:
3.0

Customer did not leave a comment.

Kimberly Harris 
Rating:
5.0

Nothing good peaple

VAN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

SEAN ODWYER 
Rating:
5.0

front desk person was very friendly!

Morgan Gage 
Rating:
5.0

Customer did not leave a comment.

Christopher Swanson 
Rating:
5.0

Customer did not leave a comment.

Christopher Swanson 
Rating:
5.0

Customer did not leave a comment.

merrick roper 
Rating:
5.0

Customer did not leave a comment.

Matthew Davis 
Rating:
5.0

This will be the only location we recommend. Very friendly staff amazingly clean kind and sweet.

Christian Currier 
Rating:
5.0

N/A

Daniel Biskupiak 
Rating:
5.0

Customer did not leave a comment.

Noah Lit 
Rating:
4.0

Customer did not leave a comment.

fredrick townsend 
Rating:
5.0

Customer did not leave a comment.

Martin Hakizimana 
Rating:
5.0

Customer did not leave a comment.

george race 
Rating:
4.0

Customer did not leave a comment.

Jean Decker 
Rating:
1.0

Customer did not leave a comment.

Martha Castillo 
Rating:
5.0

Symone was so helpful! She noticed that my reservation was for another location and went the extra mile by switching it over to this location, rather than sending us on our way to the other one. My friend and I are both trans and there was a little pronoun mixup which she handled with grace and humility. Symone rocks and deserves all the praise.

Aaron Roles 
Rating:
5.0

Customer did not leave a comment.

Trieu Pham 
Rating:
4.0

The AC was broken and the day got hot. It was a very uncomfortable ride. Also, the truck was covered in mud, hadn’t been cleaned.

Jean Heath 
Rating:
5.0

Customer did not leave a comment.

Kylie Heupel 
Rating:
3.0

I was reserved a truck that wasn’t at location.

Krystal Espino 
Rating:
5.0

Customer did not leave a comment.

PHILIP SANDERSON 
Rating:
5.0

Customer did not leave a comment.

PHILIP SANDERSON 
Rating:
5.0

Five ⭐

Arturo laijas 
Rating:
5.0

Wouldn’t change a thing

Peter Sundquist 
Rating:
5.0

Customer did not leave a comment.

Crayton Gerst 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CAREY 
Rating:
5.0

Tammy was so amazing. She is great at what she does. Would definitely recommend this place because of the satisfaction she provided. She made the process easy and gave me a great rate. Thank you, Tammy. 10/10 would recommend.

Christian Navarro 
Rating:
5.0

Customer did not leave a comment.

Sarfaraz Mohammed 
Rating:
4.0

Customer did not leave a comment.

Stephanie Gardner 
Rating:
5.0

The woman who checked us in was so friendly and competent. She made everything easy and delightful!

Philip KROLL 
Rating:
5.0

Customer did not leave a comment.

Alexei Gabrielov 
Rating:
5.0

Doing great ....and thank you

Jeffrey Hall 
Rating:
3.0

Customer did not leave a comment.

Kathylin deaver 
Rating:
3.0

The truck was dropped off the same day it had been picked up and they still called us the day is was supposed to be dropped off (2 days later) asking if we were still going to drop it off as scheduled since it was late by the time they called. Whoever received it never checked it back in the day we brought it back.

Samantha Snabes 
Rating:
4.0

Customer did not leave a comment.

Casey Sherman 
Rating:
5.0

Customer did not leave a comment.

LYNNE SCHMITT 
Rating:
5.0

Excelente

Marlon M Cruz Calix 
Rating:
5.0

Thanks.

James Trussell  |  Overall Experience 
Rating:
5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Daniel Zuch  |  Overall Experience 
Rating:
4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

John Rael  |  Overall Experience 
Rating:
5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Kathryn Gaffney  |  Overall Experience 
Rating:
5.0

Fantastic!

Stacy Romine  |  Overall Experience 
Rating:
1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Michael Crusham  |  Overall Experience 
Rating:
4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

dipanshu mansingka  |  Overall Experience 
Rating:
5.0

None

FRANCHOT CARTER  |  Overall Experience 
Rating:
1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rachel Leonard  |  Overall Experience 
Rating:
5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Hailey Teguns  |  Overall Experience 
Rating:
4.0

Staff very helpful, pretty smooth process all around

Stacey Crawford  |  Overall Experience 
Rating:
1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Victoria Zuber  |  Overall Experience 
Rating:
2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Jacob Stein  |  Overall Experience 
Rating:
5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Alexander Grubbs  |  Overall Experience 
Rating:
5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!

Catherine Conway  |  Overall Experience 
Rating:
2.0

I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.

Johanna Resnick  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top