Customer Reviews for U-Haul at University Texas

6,514 comentarios

4021 N Interstate 35   Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)

(512) 454-3543

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 454-3543

4021 N Interstate 35
Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was very helpful and polite

Jaxon C. 
Clasificación:
5.0

Excelente servicio al cliente

Julio T. 
Clasificación:
2.0

Filled gas up to the allotted amount, was still charged to fill the tank. Didn't even bother wasting my time disputing it because we all know how that would have turned out.

Noah R. 
Clasificación:
5.0

No improvements recommended

PATRICK F. 
Clasificación:
5.0

Taylor was very helpful in getting my trailer light to work and trusted me with the plug when mine did not work, he did not think mine worked and I have 3 more of them at home. I brought it back as promised and it meant a lot for him to trust me.

Michael Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amparo O. 
Clasificación:
5.0

They were so helpful locating the equipment I needed. They even helped me load my car on trailer and made sure everything was safe. Ray really works hard out in the heat and so quick and efficient. The whole crew here is friendly and accommodating and quick!

Carolyn S. 
Clasificación:
4.0

I had reserved a dolly about a week before I needed the van and yet there wasn't one available on the day of pick up. This made our move much more difficult.

Carolyn E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yen Hsun C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed H. 
Clasificación:
5.0

I was charged twice for the insurance

Tiesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

The woman who waited on me was very kind and provided excellent customer service

Donna D. 
Clasificación:
2.0

When I arrived from the airport, I was told my reserved truck was not there, nor available. I had paid 51.00 to get there and was very upset. Then about after waiting 30 minutes for service, the nice young man Taylor, said there might be a truck available at another location. I asked if he could take me there since it was there fault, and I had already paid a cab fee. Then all of a sudden this guy walks in and says, "here's your truck" So weird....The truck was awesome, like brand new, no bells or whistles, no Bluetooth radiation, a real old fashioned key, and since I have EHS( electrohypersensitivity syndrome) it was perfect for me! I would not hesitate to rent again as an option from newer cars from traditional car rental places, if only the per mile rate was lower.

AUDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
4.0

El cliente no dejó un comentario.

FERNANDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge H. 
Clasificación:
3.0

The lady who rented it to me needs a lot more training

Jason G. 
Clasificación:
2.0

The online reservation system was deceitful about the truck that was available. If a truck isnt available you need to ensure it accurately reflects that in the reservation system. This means your software is flawed. Then when they called me to confirm 3 days before my pickup they changed the location and the rep didnt tell me...so I didnt notice until I had gone to the wrong location. Yes... you all texted me the new location but didnt not tell me when they called me. The people at the location were courteous . I am just frustrated the system told me the truck I wanted was available.. I would of gone to another rental company

Faaruwq M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERLA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Que por favor revisasen bien las traila tanto en la limpieza cómo mantenimiento y seguridad cómo es posible que renten una traila que había sido reportada como robada tuve muy mala experiencia y también te hacen algunos recargos y luego hay que estar llamando

Erika H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Renee B. 
Clasificación:
5.0

Rented for 3 days and returned it the same day I rented but did not get a refund for the two days not rented. Was told that it is set by location. I think that now the same unit can be rented again over the two days that I was supposed to have it and they will make double. Very bad practice. Will go to another company next time that does not have this practice.

Kenneth V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FEDERICO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed L. 
Clasificación:
4.0

The app used to copy my driver's license failed to upload several times.

Raymond B. 
Clasificación:
5.0

Great job. Keep up the same level of excellence. Thank you very much!!!

Ramon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl C. 
Clasificación:
5.0

The agent was very knowledgeable and friendly, unfortunately I do not know her name.

Daniel R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lauren B. 
Clasificación:
3.0

Tires were worn

Linda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorelei W. 
Clasificación:
5.0

Everyone at this location is incredibly helpful and kind. I've used this location multiple times for rentals, supplies and ubox. It's one of the best staff I have ever encountered at a uhaul, from NYC, Detroit, Los Angeles and Miami, this team is outstanding

Shanon C. 
Clasificación:
5.0

Great employee, very helpful.

William N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Conrad R. 
Clasificación:
1.0

Charging a $20 service fee for returning the truck the night before it's due back? That's absurd.

Mike L. 
Clasificación:
5.0

The entire experience was fast and professional!

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris Y. 
Clasificación:
5.0

The staff were extremely helpful when I was picking up and dropping off. Thank you again

Ben B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

The only issue I had was that I put $10 of gas in the tank at the station down the block when returning the truck. It showed over 1/2 full, and the gentleman who checked me in said "you're good to go". But then, I get my final receipt, and I was charged for gas! Not happy about that.

Brenda W. 
Clasificación:
2.0

Taylor was great! The auto transport straps need to be replaced.

Nicholas W. 
Clasificación:
1.0

I was asked to come quickly as someone was waiting. If unsullied is going to charge me for two days, I might keep it for two full days rather than return it to uhaul just after 6 hours. I am as a galon off the half tank. I was charged $15+ for being just over 1 galon.

VIKRAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank N. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Great customer service from the general manager and from the guy helping us hook up the trailer.

Roel T. 
Clasificación:
5.0

Great service!

Leila L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda W. 
Clasificación:
5.0

The van had a tobacco smell and looked like liquid had spilled in the back and not been cleaned up. But - the people were fantastic! The information about how to refill the gas was greatly appreciated. Overall, the van was better than expected. Definitely a value.

Deanna M. 
Clasificación:
3.0

This location has been our go-to location for many years but lately, due to staffing problems, it has become less than ideal. It has been difficult to find anyone working on site to speak to when we have been there to either pick up a vehicle or return one.

Jennifer B. 
Clasificación:
1.0

the gentleman attending me was a trainee - it wasn't his fault that he didn't know the process but it seemed that the trainer didn't really care to properly walk him thru the the proper steps. they didn't go over with me when/where the trailer was due back and we didn't get the dolly we paid for and had to drive all the way back when we noticed after getting home. in my eyes, it wasn't the plain t-shirt wearing trainee's fault, but the Uhaul brandishing employee's.

Ana C. 
Clasificación:
2.0

Trailer had no license plate. Trailer tail lights messed up, right light connected to running lights too, barely see blinkers.

Jim R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M. 
Clasificación:
1.0

Refund

Able B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cooper R. 
Clasificación:
5.0

Great staff at this location

BOBBIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry U. 
Clasificación:
5.0

My only issue was when I was returning the rental trailer it wouldn't let me complete the process. I tried multiple times.

Resugio P. 
Clasificación:
1.0

If i could give 0 stars I would. They checked to make sure the trailer was safe. But forgot to give us a pin for the trailer. Which ended up with the trailer coming off and smashing into the back of my truck.

Scott S. 
Clasificación:
1.0

The link to check equipment back in was not functioning. I called and it was a 50 min wait to get a new link. Your website wouldn't let me log in. You charged me for moving pads, but never provided them. I'm going to dispute this charge on my credit card, I didn't receive what I paid for.

Kels F. 
Clasificación:
4.0

truck in poor condition and alot of road noise with wind conditions..

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie N G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jay W. 
Clasificación:
5.0

I really didn't like having to use my phone to see the condition (previous damage) of the vehicle. And, I did not like having to upload photos.

CHERYL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
5.0

The gentleman was doing a great job being he was the only one working. Give him a raise.

matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE R. 
Clasificación:
5.0

Again, not the location I originally selected to drop off at - drop off location was changed via text. Not cool on your part U-Haul.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rene D. 
Clasificación:
5.0

Friendly and helpful service

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Everything was performed as agreed.

Yolanda J. 
Clasificación:
5.0

The Young Lady at the Front Desk Very kind Wore A Army Green Jacket Helped to load the 4x8 trailer When returned she brought the final paperwork out As the Trialer was unhitched Once Kind from beginning to return

Antonio P. 
Clasificación:
3.0

My rental was pretty dirty when I picked it up. I noted it in my inspection before I drove it to my destination and noted it again when I dropped the van off. Yet I am the one that got stuck with a cleaning fee for someone else's failure to properly clean this van? Honestly, most of the fees are down right predatory at this point. I won't be utilizing any U Haul services in the future. The hassle isn't worth the high price.

Kathleen M. 
Clasificación:
3.0

Conveniently located. Too much customer volume for number of employees (2). Employees worked as hard as they could. Need more people.

Evelyn M. 
Clasificación:
4.0

Wasn't the most convenient location to pick up but glad they had the trip. Once we got there Denise was so nice and helpful!

Meghan G. 
Clasificación:
1.0

Tried to give us a truck that had garbage in the back and smelled like cigarette smoke in the cab. Replaced it with a truck without working AC or heat, and forgot to switch the contract. Got charged for the wrong truck, which was turn reversed, and was charged again for the truck we actually used.

Mario P. 
Clasificación:
4.0

Great guy when I took the trailer back , helped me out in a tight spot and took care of the receiving end . Anglo americano forgot his name 

Joe N. 
Clasificación:
1.0

I had to trow away my mattress because their was throw up all over the back of the Uhal. I have photos and I want my money back.

Selene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
3.0

The price was high for being a valued customer

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

I had to got to two locations I35, and Cesar Chavez, Both locations ended up charging me after I left the site for items that did not apply to my reservation. Cesar Chavez charged me for Safe Move- $123.00, and I35 location charged me $152.00 for the tow dolly I had already paid in full. This error was communicated to Go Uhaul and the extra charges were investigated and refunded to me with in 3-5 business days. But because I was traveling across country from Texas to California- every cent counted and these extra charges made my trip alot more difficult than it should have been. I am thankful for Uhaul for fixing their errors- but it took almost a week to figure out the extra charges- as they charged me after I left their sites.

Jennifer M. 
Clasificación:
4.0

The young lady that helped us was wonderful. Great personality and knowledgeable.

Vinessa R. 
Clasificación:
5.0

Thanks.

James T.  |  Overall Experience 
Clasificación:
5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Daniel Z.  |  Overall Experience 
Clasificación:
4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

John R.  |  Overall Experience 
Clasificación:
5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Kathryn G.  |  Overall Experience 
Clasificación:
5.0

Fantastic!

Stacy R.  |  Overall Experience 
Clasificación:
1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Michael C.  |  Overall Experience 
Clasificación:
4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

dipanshu m.  |  Overall Experience 
Clasificación:
5.0

Ninguno

FRANCHOT C.  |  Overall Experience 
Clasificación:
1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rachel L.  |  Overall Experience 
Clasificación:
5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Hailey T.  |  Overall Experience 
Clasificación:
4.0

Staff very helpful, pretty smooth process all around

Stacey C.  |  Overall Experience 
Clasificación:
1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Victoria Z.  |  Overall Experience 
Clasificación:
2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Jacob S.  |  Overall Experience 
Clasificación:
5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Alexander G.  |  Overall Experience 
Clasificación:
5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!

Catherine C.  |  Overall Experience 
Clasificación:
2.0

I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.

Johanna R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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