It would help to have some signage marking which employee is assigned which task in the store.John A.
Customer Reviews for U-Haul at University of Florida
Gainesville, FL 32601
(@ 8th Ave & Main)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Rep gave very little information when picking up vehicle, and the location was out of the moving blankets that I reserved two weeks ago. I also was handed someone else's contract and that is what I went by to fill the gas tank. I gave away 1/4 tank of gas to IHaul because of this mistake.Patricia C.
El cliente no dejó un comentario.Luke T.
El cliente no dejó un comentario.Shiray J.
Have employees that aren't entirely miserable/complain about everything. Only one gentleman at this location provided a positive experience. (Don't recall his name, was wearing a gray shirt and was taller)Igor S.
El cliente no dejó un comentario.STEVE P.
Julie is the gave me the best Uhaul experience I've ever had. She was serving 3+ customers at the same time in a professional a timely manner. I will always come back to this location for my Uhaul needs because of her. Thank-you Julie!Natalie B.
El camiÃ³n que rente la verdad malÃsimo la luz larga parecÃa luz corta los limpia para tiza no sacaban el agua bien pÃ¡rese que la Chimal que lleva esta gastada me concomio 360 de gasolina y encima ahora me quieren sacar dinero no se porqueNancy A.
El cliente no dejó un comentario.Matthew E.
El cliente no dejó un comentario.dameon K.
the truck was full of cockroachesRicardo N.
Took forever to check in while GM counted $MATHEW S.
El cliente no dejó un comentario.Garrett H.
On pickup, bunch of young guys sitting around listening to raunchy music. It's a college town so maybe that's the best UHaul can do. Nice person, though, when I returned rental.Henry Z.
El cliente no dejó un comentario.Adrienne D.
El cliente no dejó un comentario.Tyronzola D.
El cliente no dejó un comentario.Marsha K.
El cliente no dejó un comentario.Anatte S.
The overall experience was better than the two previous. The new lady organized things pretty well. The MAIN PROBLEM is there are no chairs or benches upon which to sit - and the waiting line is just TOO DAMNED long. If there was a next-door competitor which had seating, I would use their services instead.Theodore D.
Arrived & they thanked me, and said bye. Pretty easyDan S.
El cliente no dejó un comentario.Brittny D.
El cliente no dejó un comentario.Jon G.
El cliente no dejó un comentario.Terri R.
Please provide clean equipment.Louis B.
I was dropped off by a friend15 minutes early for my appointment which was right at the time of opening so I had to wait outside until they unlocked the doors. 8:50 a truck some flying around the building and a man gets out and walks to the doors, doesn't even acknowledge me until I say "good morning." He unlocked the door and said he'll get things ready and open soon, He unlocked the door at 9:05. When I went inside he was sitting down at the desk with his sunglasses still on, he still didn't say anything until I walked up to the desk. We went through my information and he collected my drivers license and my credit card but I never signed anything, which I thought was strange. Once I was finished I walked outside to the truck I rented and as soon as I tuned it on there was a warning message on the console "Low Pressure Rear Left Tire". I got out of the truck and went to speak with the gentleman and found him as he was about to leave the property. I told him the truck's instrument panel had the low pressure warning and that I wouldn't accept a truck in that condition. He proceeded to tell me that that truck has been saying that for 3 months and that it wasn't a big deal. I again refused to accept the truck and he seemed like he didn't want to deal with this issue, (mind you he's still wearing his sunglasses). He told me to go inside and tell the guy behind the counter to swap out the key for another truck (told me the truck number, as if I was his employee) and that he would adjust the contract. Fine. I went inside and waited in line, they man behind the counter was helping some one and he seemed much more pleasant that the man I was dealing with. I told him the situation and said that the man i was talking to (Donvain B. ?) told me to swap the keys, and he did so. Before I left the lot, I took a picture of the instrument panel with the mileage and fuel gauge for reference. I had to back the truck out of a difficult spot but got out and was on my way, after being delayed about 35 minutes due to improperly maintained equipment. My trip went well with no issues with the truck. I refueled the truck back to just over where the gauge was when I picked up the truck, (7/8 of a tank). I originally wanted to pay cash to close out the rental but I apparently needed a vehicle registration with my name on it and $100, but I was dropped off and this wasn't mentioned to me before. I gathered my belongings and headed inside and Donvain was inside (sunglasses still on). I walked up to the counter and he asked if I was dropping off. I said yes and that I would like to close out with cash if possible. He stood up and started walking around the counter and he said to give him a few minutes and he'll get to me. I told him just to charge my card, which is not what I wanted to do, and left. I get an emailed receipt and it shows that I was charged for 4 gallons of fuel at $5/gal. The gauge I read (and took a picture of) was apparently different from what he was saying, which he told me it was full when I left the lot. - I will NEVER do business with UHaul again. This was the WORST experience I've ever had with a truck/vehicle rental, and I will be sure to share my experience with others.Ryan D.
El cliente no dejó un comentario.Ryan A.
I offered to take an extra trailer to a different city with the promise of a â€œreimbursementâ€ of $25. We dropped it off on the day before it was due, and submitted an online confirmation. I got charged 5+ days later for $107.00 and thankfully it didn't go through. We were told it was late fees related to the trailer drop off. After further investigation we find it shouldn't have been charged and were told by Nicolas that â€œifâ€ it hits again to dispute. Not only did I not receive my $25 reimbursement, that I've noticed; but now I am being charged and may get charged again over $100 for a favor I did to UHAUL. Very disappointed and am weary to use this company again.Cameron B.
El cliente no dejó un comentario.david C.
appointment time was 9:00am - upon arrival was advised tech wouldn't be in until 10:45 - rented a u-haul veh for 2 hours and tech still had not showed.terri H.
Charged me for safe tow and I DID NOT ORDER IT. Also NEVER tightened down the hitch nut so trailer fell off and was hanging from chains.DOUGLAS H.
Extraordinario servicio al clienteBarry C.
no staff at location, equipment wasn't given, overchargedGamze B.
That box truck drivers HORRIBLY. I mean, there's nothing "WRONG" with it, but it's all over the road with every bump, and driving through puddles is hazardous! It also seems to rev high in 1st or 2nd gear for a long time and doesn't accelerate well. - But all in all, it was sufficient, clean and well maintained.Jim M.
The people behind the desk were not very friendly and there was not enough equipment (different dollies) for everyone to use.Erin H.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.JEMEL S.
Have the reserved blankets and Dolly'sHowell T.
El cliente no dejó un comentario.Theresa B.
In the Covid Era it would be nice to find at least a minimal sign that the vehicle was clean. It was filthy. Sand in the interior and in the bed. Signs of spilled drinks on the center console and the exterior completely unwashed!! This is the third vehicle in a row that I have rented in this condition. Three different locations here in Gainesville 32606. Very disappointed!!MICHAEL B.
Excellent service and value.JOE Y.
El cliente no dejó un comentario.Alex A.
El cliente no dejó un comentario.Dave W.
Over charged for fuel. They give you the truck at just over a quarter of a tank so that they can charge you for fuel when you bring it back. Brought the truck back at the same fuel level and they charged $28 for gas. The truck should be full when you pick it up so that you can fill it when you return it. It's a scam to charge customers extra for fuel!!Ivan H.
El cliente no dejó un comentario.Paul F.
El cliente no dejó un comentario.Brian G.
Greet customers with a Friendly face, or smile as if you love your job.Cornester T.
stop lying to customers and actually helpchristopher F.
Very Good Customer ServiceCathy L.
I had a great experience thank youBeth V.
I still have not been refunded my security deposit. I have called several times. Any help with this is appreciatedmarylou L.
That location needs customer parking or some kind of drop off area.Angel L.
El cliente no dejó un comentario.ARNOLD I.
El cliente no dejó un comentario.Steve V.
El cliente no dejó un comentario.Jeffrey R.
El cliente no dejó un comentario.Char W.
Extremely long wait. Front desk needs additional Attendance especially during peak season.Jen B.
El cliente no dejó un comentario.Ricardo G.
No room for parking. Only one person renting trucks. Didn't have size I needed.Patricia S.
Uhaul: 8/11/22-8/15/22 Reference#: 3875251 Oil light came on in Mississippi. Delayed an hour in a half, had to purchase oil. Power steering was low when vehicle was picked up Vehicle was not serviced. No trailer available at Main Street location when returned to pick up auto transport although I informed them when I picked up the truck. Sent to Uhaul location off of 6th street. New Associate in training at 6th street location was rude. Uhaul manager on Main Street was rude. White guy refused to speak with me, employee had to tell him that I requested that he speak with me. Additional mileage 10-15 miles having to go from Main Street Uhaul to 6th street Uhaul. I am a brown women and I was fortunate that my dad took time out of his busy schedule to travel with me. I was stranded in an unfamiliar area and feared for my safety. However, Uhaul delayed a resolution to the lack of care for their equipment. My dad informed the representative that the nearest gas station only had 10w-40 not 5w-40, and that it would not hurt to use 10w-40 per Uhauls approval. However, I spoke with two representatives who insisted that I wait 1-2 hours for road side. After asking to speak to Lynn and requesting a supervisor Lynn confirmed that it was okay to use the oil and the I would be refunded for the expenses I incurred for Uhaul oversight and lack of care for its equipment. The previous representative provided me with a reference number for my complaint requesting compensation for my time and faulty equipment. The issues delayed me approximately 4 hours, 2 hours attempting to pick up a auto transport that was not available at the Main Street location. The main street staff refused to pickup the auto transport and bring it back to their location. An additional 2 hours having to locate a Uhaul dealer in Mississippi who expressed that he could not service the vehicle, we would have to go to the main Uhaul location.Shantell H.
El cliente no dejó un comentario.ANGEL R.
Over a week after completing the service and my money still won't come back. I have called during three days, I have even went personally to the office and the guy told me give it a couple of days, FIVE DAYS AGO, worst rental service. Definitely regret renting a uhaul and wouldn't ever recommend it to anyone. Super annoyed.Luis C.
El cliente no dejó un comentario.Ray J.
Still waiting on upper management of U-Haul to return my calls like the customer service rep said they would. Was over charged because rerun location was too busy at time of check in and decided to charge another day. Someone owes me $54John G.
very helpful and answered all questionsWILLIAM F.
El cliente no dejó un comentario.christian H.
They were extremely busy (probably due to college check in) An employee just told me to leave keys in truck. Very easyTodd P.
El cliente no dejó un comentario.Joseph H.
Great service - Customer Service Representative who checked me in and handled the rental was wonderful. I am sorry I forgot her name but she was great!pamela M.
Truck was good. Customer service, not really. They are very slow, won't mind if the line gets longer.Pamela M.
They stated the wrong amount of gas the wrong mileage to begin with ended up charging me $65 for 12 gallons of gas when I'd already put in $15 worth to get it up to where they said it was originally plus the amount of miles I said I went was not correct I only went if any any maybe 10 miles and they said 37 the people working there seem disinterested except one guy I'd rather get mine next time from the little zippy Mart place up on North 13th I never got ripped off there $175 to rent a U-Haul for a couple hours bullshitKaren K.
This is the second visit to your location. Elijah and Donovan were great. However, the store general manager Garien Banks, on both occasions, couldn't care less about the line of people in the lobby. This visits: He left another customer sitting at the desk. Came back later on and made sure he sipped his sink, threw away his straw and then sat there and just looked at the line as though the customer had to ask him for help. Just plain lazy and not very good customer service.Desiree G.
They were not staffed adequately. Waited more than 30 minutes to return trailerDan H.
El cliente no dejó un comentario.ELLERY G.
Team was trying hard.. but since short staffed.. took VERY long to processMike R.
The online process is difficult and is made more difficult due to lack of staff. Parking is a nightmare and trying to actually get the U-Haul out is difficult beyond beliefCatherine F.
El cliente no dejó un comentario.Kirk N.
El cliente no dejó un comentario.TARIQ A.
El cliente no dejó un comentario.LYLLIAM F.
This location is severely understaffed in a busy college town. I have had to use this location twice and will drive to Ocala to not have my patience tested any more. My first visit was on July 27th where I needed to get the hitch installed on my vehicle. I made an online appointment for 8 AM. I show up and the GM was very blunt and said â€œI don't know why they let you book for 8 am when the guy that installs hitches doesn't come in until 10:45.â€ That was it. There were no apologies or notion of any sort of empathy, as if I was the problem. I had to change my plans to be able to come back later (mind you I only get one day off a week). I came back at the time stated and it was a mad house. The front was understaffed and all of the college students trying to move out of their apartments were flooding the building. I had to wait in line for 45 minutes before I could give my key to the guy jus to get the hitch installed. Everything went well from there, but it was a major inconvenience and, again, not even a â€œsorry about your wait.â€ My next visit on August 7th was even more of a disaster. I had an online reservation for 9 AM and it was supposed to be a mobile pick up where I show up and do everything on my phone and go. That way I waste as little time as possible. I show up to the store at 8:50 (10 minutes prior to my reservation as the app stated) in order to get the process started. When I got there, there was a line of people outside the door. Mind you the store doesn't open until 9, but then I realized the line was because the online reservation system was not working. So, we all stood there waiting for the doors to be open. The GM and ONE other gentleman were moving very slowly to get the trucks out of the way. The doors were not opened until 9:08 in which everyone flooded inside for some AC and to get their reservations. However, i was literally the 4th person in line and I still waited literally 50 minutes before I was seen. I didn't leave the building until after 10:00 in the morning, putting my whole day behind. Huge inconvenience and no â€œsorry about that waitâ€ or â€œthanks for your patienceâ€ the GM was just telling people â€œno one wants to come to work.â€ Once I was in the truck, the thing was filthy. I took pictures because I did not want to be charged for any of the mess. It had not been cleaned and there was trash from the previous users in the dash and the passenger floor board. I had wasted enough time that I was not about to go back inside when the line was wrapping outside the door. Finally, I came to return the truck on my scheduled return day (8/8). Again, via mobile device because I work long hours so I was going to do it quickly. I show up and the lot is packed outâ€¦ there's no way to drive in and drop it off. I would've dropped it off at another location but the app wouldn't give me that option. So, I wasted $10 in mileage which I was charged for! I kept trying to call the store and no one would answer. I even tried to call corporate and they never answered. I even tried the messaging app online and I was given a wait time if 3 minutes but I waited 20 minutes and STILL no one came to the chat room. What is going on with this company?? FINALLY, I got a call on Wednesday (8/10) from the GM asking if I tried to deliver it the day before when they cleared it. Obviously I wasn't about to waste another $10 in mileage to test it out and have to drive back home if it was full. I needed confirmation. So, since he called and had it cleared for 8/10 I took the truck back then. However, I was still charged for the extra mileage which is ridiculous when this company and this location couldn't get it together. At my work we know when the busy seasons are and plan accordingly. There was no plan set in place here and you could tell they gave no care in the world. I hope this reaches someone who wants to actually make things better because this location needs help.Hunter B.
We had to wait 3 hours to pick up our equipment (Van). My move was scheduled for 9h, we just took the Van at 12h.Franccesco P.
The return was rushed, no inspection at all. This is a busy location. I had two rentals (one for truck, one for trailer) and this location only processed the truck return. Later I was charged a late return fee for the trailer, even though it was returned a day early (with the truck). I had to spend time getting that amount refunded. More attention to detail would be appreciated.Ryan L.
I had to stand in line for 40 minutes waiting to see the only agent. It took ten minutes to get the truck even though I had reserved to truck online. The line and wait were longer when I left than when I got there.Doran M.
El cliente no dejó un comentario.Lisa K.
Parking lot chaotic. No space for parking. Improve flow of returning equipment so cars aren't waiting in the road to pull into the establishment.Roosevelt M.
Checkin was 1hr plus with 4 people in front of me. Systems seems slow, and very disorganized. Uhaul team would stop and disappear then resurface 10 minutes later, multiple times within that hr wait. Checkin â€˜appeared' quicker when I returned, however the individual that unhooked the trailer never checked in my trailer! I did not receive a receipt, bc they did check me in. The next day I waited with phone CS line for 45 minutes, they could not reach the store to confirm I actually returned it in. 4 days later I did receive the receipt. My observation is the store crew needs more education on organizing the business, improved processes, and customer service. The haul systems seemed very slow and tedious. Uhaul mgmt should invest in transformation and better systems.Peter Z.
El cliente no dejó un comentario.Richard C.
I was charged for CDW which I did not want and specifically opted out of. I gassed up just before returning the truck with plenty of gasoline to cover the 21 mikes driven, yet I was charged anyway. Somebody told they charge for a gallon of gas to everyone just because most customers don't check their receipts carefully.Scot S.
Truck was very clean and updated. Return was very easy. General Manager very polite and helpful. Site needs more workers to check people in.Susan M.
The staff did not listen to me, when I suggested (more than once) to allow me to orient my truck TOWARDS the only UHAUL-entrance/exit onsite before installing the tow-dolly for my personal car. The UHAUL lot that evening (8/6/22) was so full of trucks and trailers that there was only one entrance/exit onsite, and there were many customers trying to come in/out. Two of the staff were racing trucks around the crowded lot to reorganize them. The third staff member meanwhile first directed me to back the truck up to a tow-dolly while facing away from the lone exit, and then directed me in performing at least a 12-14-point turn (back and forth, back and forth, ...) in order to turn the truck around (i.e., with my personal car behind it) so that I could leave the lot, which took me maybe 30 minutes to figure-out/complete. After I was done with this ridiculous turning maneuver, I saw UHAUL trucks backed up as far as I could see along the busy road in front of the lone UHAUL entrance/exit, waiting for us to exit the lot. I felt so sorry for those people waiting for us, and so angry at the UHAUL staff who did not listen to my suggestion to orient the truck towards the exit before hooking up the tow-dolly with my car, which would have saved all of us a lot of time.Karsten S.
Location was severely understaffed for the amount of customers and returning trucks the location was trying to process. There was literally an hour wait in order to check in and obtain the truck I had a reservation.Chris V.
The customer service at this location was horrific. The line was 2 - 3 HOURS long, and everyone there was frustrated and annoyed. The lot was holding way too many trucks for the space they had to park them, and therefore logistics were a mess. We switched our reservation to another location but were forced to come back there (no one else had trucks) and used the Truck Share option to expedite things.KORIE C.
El cliente no dejó un comentario.Brent D.
We were to pick up our truck, which was reserved a week earlier, at 11:00, we got there at 11:00 and waited in line for 2 hours before we got our truck. Then when we finally received it, it had no gas! Barely . enough to make it to the gas station. The worker there said we would get a discount when we dropped it off, instead we were charged an additional $45.00, over the $255 we already paid. Horrible experience and an awful start for a busy moving day!Travis B.
I actually waited 1hour and 10 minutes inline to rent the truck. And there were 14 people behind me. There were only two people working in the entire place and only one working the register. and he was super slow with everything he did with every customer. I mean really..... over an hour in line???? I will never, ever go there again. they new how many reservations they had that day and should have extra help. and if none were available, the owner should of been there,Marc S.
El cliente no dejó un comentario.Zixian Z.
I had no problems with this location apart from it being really crowded when I went to pick up the truck. Of course, this was not their fault, but it led to a 1.5h delay in me picking up the truck! At the time of returning the truck, the facility was so full I had to leave it across the street. On the other hand, I had lots of grief with U-Haul itself. This was NOT the facility I had reserved to truck originally, and U-Haul changed the place twice, in the end giving me a place ~7 miles from my originally chosen facility. This increased the mileage necessary, but they could not give me a mileage allowance to compensate. Only after insisting, they gave a discount on the truck rental. When returning the online system wasn't working very well. I returned the truck, but the confirmation page never loaded.GUSTAVO S.
El cliente no dejó un comentario.Michael V.
Poorly manageNELSON O.
This place was super busy, but easy for a drop-off.Ken T.
Servicios adicionales en esta ubicación
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