I set a pickup time for 9am, didn't get out of there until almost 10am. A few children in there with their parents with some vulgar music playing. The weather stripping came off while I was moving my brand new couch in the van. The glue that goes with the weather stripping stained my new couch so that sucked as well. Went to return the van, waiting in line for about 15 mins, kid taking care of the guy in front of me walks outside, comes back in and starts helping the guy behind. Pretty bad customer service from start to finish.Benjamin S.
Customer Reviews for U-Haul at University of Florida
Gainesville, FL 32601
(@ 8th Ave & Main)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Audery B.
El cliente no dejó un comentario.Andre V.
El cliente no dejó un comentario.PAULINO M.
Very slow service. I waited for at least 1/2 hour before I was even acknowledged. The man behind the desk seemed to be having a "moment" with a woman renting a van.IAN C.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Kylie V.
People over the storage unit aren't very professional,changed managers n they aren't to helpfulMyra H.
El cliente no dejó un comentario.Bethany B.
El cliente no dejó un comentario.MARGARETTE D.
El cliente no dejó un comentario.Martha F.
Superb experience in every respect. Easy in & out with excellent customer service.JAMES S.
Dropped off after hours.GLEN N.
Where do I begin? I made a 10am reservation the day before pickup and arrived 15 minutes early to get a 10ft truck. The Uhaul attendant told me they had my reservation but no truck available abd that there was nothing they could do. After complaining the eventually called another Uhaul location and found a truck. After paying movers to be available for my delivery it delayed me 2 hours. When I got my truck finally was now 3 hours late costing me a total of 3 hours for movers for nothing. The truck I tented had a constant â€œcheck engineâ€ warning light on and the tires had no tread on them causing front steering to dangerously slide in the rain while I was driving it. So after a move cost me way more than planned it took 6 1/2 hours for amove that should have taken 2 hours.michael B.
There was a nest of roaches in the loft my daughter had to spray, we couldn't use it. The truck was on empty she barely made it to the gas station. One person at the counter on his cell. I've used U-Haul for years and they always a at least 1/2 tank of gas and told us to bring it back the same. This truck was a 26' we were banking on getting everything moved but couldn't risk using the upper deck because of the roach nest. My daughter used a video to submit to the U-Haul companyMary C.
They did not give me the extra rental items that I paid for.Kimberly G.
El cliente no dejó un comentario.Priscilla Y.
Wish they would acknowledge the customers waiting to be served. I understand they can get busy, but they seem have a sense of taking customers for granted. Sort of like we'll get to you on our sweet time. Also, I can NEVER get them to answer my calls. I've rented a vehicle at least one a month, if not more, for the past year and a half and am starting to get very frustrated with lack of urgency shown.Randy B.
The 2 gentlemen that was working was very helpful and professional.Jonette H.
El cliente no dejó un comentario.Donald D.
El cliente no dejó un comentario.GEORGE S.
the systems shouldn't have allowed me to make a reservation if i wasn't supposed to drop off trailer here. I dropped trailer off and check it in through the app but receive a call the next day stating i can't drop it off there and need to move it. A friend came in from out of town to help me out so I didn't have a vehicle that could tow it, available to use and if i knew it wasn't allowed to drop off there, i wouldn't have in the first place. then 3 days later, i'm charged a $90 charge for not checking it in. I know i checked it in on the app on my phone in the parking lot and again it didn't state i couldn't drop it off there. when i try to call a manger to discuss the $90 fee, calls go to a call center and not the store. Talking with the first CSR, she provided a number to call, i call and talk to a lady who says that she's sending an email for the manager to call me as their the only ones that can process the refund, plus said she's noting my account to not charge me. No call comes Monday so i call her back, she then transfers me to customer service and they can't assist except by sending email for manager at the store to call back. Which never happens, So now I'm out an extra $90 at no fault if my own and no one wants to own up to a mistake, either in the app or during the reservation process when it allowed me to make the reservation using the place i dropped it off at address. Unfortunately i have a storage shed with U-Haul but i am currently working on changing that as this experience has left me sour with U-HaulJeffery K.
U-Haul screwed me at this location. U-Haul converted my 24/7 pickup option to be a pickup that required counter service on the morning of. However, the location's office on this date was not staffed so this was impossible. I already had completed the check in and payment (in full!) the day before online. Called the central customer service line and their best offer was to transfer me to the other side of town. Main issue here is that since I was picking up a rental, I transited by bike instead of driving to the location. I arranged a pickup for 9 am so that I could meet movers at 10 am. I arrived at 8:30 am to ensure I would have plenty of time to get the truck. Relocation and (unplanned) added transit time in this case were an extreme inconvenience. So, a lack of preparation on U-Haul's part was resolved at an even greater inconvenience to the customer. When asked if U-Haul could bring the vehicle to me since I had done my part as a customer correctly and the error was on their end, they were not willing to help me. Very UNSATISFIED by the customer service at this location.Christopher B.
El cliente no dejó un comentario.Jimmy M.
Would not be aloud to rent without using a major card it card carrierJoshua D.
Chaotic customer service. Seems very understaffed. Did not process my trailer return for several days after I returned it.WILLIAM J.
El cliente no dejó un comentario.JARRETT S.
I had the van for two hours. I was charged for three days. Whoever took the keys from me did not check the equipment back in on time. Hire competent workersCOLETON C.
Sign said to wait in truck if dropping off. No one was attending. Had to walk in after a few minutes of stupid waitingKENNETH G.
El cliente no dejó un comentario.Ernest W.
There were 3 people working the front deskâ€¦ and none of them were making the line move. Two started relocating empty cardboard boxes for no apparent reason and the third, the manager, had 1/2 eaten food all over the counter and did not help a single customer. He delayed for 10 minutes messing with his food in front of a line of customers then said his shift was over and collected his food and walked away from the line. After several more minutes of waiting a new person came in and finally started helping customers.LILY L.
The customer service rep was very nice and helpful, There was a stinky yellow stained mattress in my truck. I didn't know until I got all the way home. I called and waited on hold and never got anyone and had to find a way to dispose of it.AMANDA W.
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.Virgil S.
El cliente no dejó un comentario.Gurmeet Singh S.
El cliente no dejó un comentario.Victor H.
El cliente no dejó un comentario.Calvin G.
You sent me to 2 other dealers that didn't have the trailer before I got to the one in Gainesville that did! 60th Ave in Ocala then Pine in Ocala then Gainesville which did 30 miles away! I wasted a lot of time and diesel fuelDavid S.
Plenty of vehicles and supplies. Well prepared for my reservation and coureous helpful service - the rental was a breeze, Thanks!Richard L.
Staff was very friendly and very helpfulViolet V.
The truck I was assigned was inaccessible, so I had to go into the store instead to use the mobile sign-in as planned. No employees were wearing masks despite the current mask mandate in Alachua county. The truck I was reassign was disgusting in the cabin (dirt on floors, animal hair in seat, grunge in the cup holders.) The fuel was actually below 1/4 tank despite the employee telling me otherwise. I was also charged for two days even though I only had the truck from 9am until almost 9 pm same day and was assured by employee that as long as I returned before midnight I wouldn't be charged extra. I have made 2 complaints to customer service and have not heard back yet. I don't think I will ever rent from your company again.Zoma D.
The folks there were very helpful both with making my reservation and getting the trailer hooked up and disconnected again. I've been using this location for nearly 15 years now and they've never disappointed!Steven S.
The 10' truck was not adequately cleaned; I found fingernails and other odd stuff when I swept it out.Larry D.
El cliente no dejó un comentario.jose D.
El cliente no dejó un comentario.Mary H.
Put cruise control in your vehiclesCarlton B.
The location was a mess. There was no organization. There were not enough people to help the customers. Staff was super nice but they were spread way to thin. The equipment was good.Sarena P.
Only 2 persons attending this location and a lot of customers, it takes me more than an hour just returningJORGE B.
I was told I could go one way the trailer - then told I couldn't - then was given a trailer without the ramps- so I had to rent this for one week when I needed it for 2 days - It was not a good experience. Everywhere we went we got a different story - was truly disappointed. It wasn't so much the location as the TOTAL experience of being told so many different things and nothing was true.ELIZABETH B.
Upon our return, we were told there was no room for our equipment and they would not accept it. We were given the only option to drive it to a location 40 miles away. We opted to call customer service who extended our rental for 2 days at no cost, but at great inconvenience. We had a reservation to return to this location at this time, they should have been expecting us. Very very disappointed.Matthew W.
People were great, too. They had some shitty customers, but I definitely wasn't one of them. Please thank them for making my rental great.Theodore P.
The staff was professional, courteous and accommodating.LONNETTE W.
The entrances were blocked off so you couldn't drive onto the property. The location was undermanned, one guy was there for a whole line of people. He was pleasant and polite but resigned to being only able to take care of one thing at a time and not in a big hurry. There were no dollies available but the website allowed you to reserve one. We found out after we had gotten our keys that there were none. So we had to figure out another plan. If no dollies/equipment are available, you shouldn't be able to reserve it. The online checkin is nice, but the confirmation email should clearly state that if the online checkin is done prior to arrival, you can just walk in and get your keys. We waited in line for nothing. Very frustrating, especially when we found out there were no dollies. The truck was fine, functional, gassed up. The overall experience could just be streamlined.Monica J.
This location had all entrances and exits to the lot blocked by their own trucks and would not accept the return of my one-way rental. They told me to drive to Ocala which is an hour away. When they moved their truck to let in a local customer, I quickly drove my truck in and did the after hours check-in. The two guys working were rude, confrontational, and should be fired.Geoff S.
El cliente no dejó un comentario.Gavan D.
Make it easier to get in and out of the parking lot.BARRY F.
Not enough staff. Wait time in line is longer than 1 hour.SHAWN W.
1. no parking on premises, have to park at a business nearby 2. all entrances are blocked 3. no signs showing where to place returned vehicle 4. single line for vehicle rentals and returns, have to wait in that line to return for a long time 5. some customers sort of catch representatives in transit and return keys to them outside of the line, which feels mildly annoying to all people waiting to do the same in line patiently 6. finally, the cherry on top: when I brought the track and waited for ~20 min to return the key, it was DEMANDED of me (not asked politely) to move the track to a different spot. Yes, THEIR truck, on THEIR parking lot. I should have charged them $$$ for that service, but did not think fast enough. If anyone at UHAL is reading this, please feel free to send me a check for the service. That would be $100. In short, mildly upsetting experience which I would not recommend to anyone. 6.Alexander M.
Need to have more personnel at the front desk at this location since its the only location that has the moving trucks that are needed in Gainesville, FL. At least one to check in and one to do returns.Marisela C.
It was so packed with trucks the employee had to come out and move cars around so people can get outMichael R.
You could not get into the location. You had to park down the street and walk into the grounds. Then leaving the truck you had to park on the highway wait 30 mins plus to get someone to come and help. Then said I was going to be an hour late it would be additional $50.00. The morning staff was very nice. It was truly a difficult experience to get my reserved truck then impossible to turn it. An hour half late, 30 mins waiting for help in the highway, then 30 mins later we are finally done. Not good last time here getting a truck for my church, friends, and family.Peter E.
Gentleman behind the counter that day had his hands full with 10 customers, still took care of my order with no issues. Good man for sureLEE L.
El cliente no dejó un comentario.Mitesh P.
This facility was literally a cluster f__k, Equipment everywhere, dozens of people in line, only on person helping customers. Return was just as bad. All access to the business was closed off prior to 7 P:M, and the single attendant was too busy to check me out. Also, the initial mileage on the truck, at pickup, was incorrect. The truck was great, but the business needs much improvement.CHESLEY M.
Totally overwhelmed location. Too many drop-offs and pickups going on for the amount of staff they had. No experience in their people working outside. Dropped off transport, young person helping unload said he would mark it returned, so I didn't complete the return on the app(my mistake), but he never did(seemed less than interested in being there), they didn't email me that they received until 3 days later, after I had contacted U-haul twice. Like all businesses' right now, If they had the right amount of people I'm sure it would have been fine. I don't blame the folks working that day, they were doing all they could with at least 10+ groups waiting to be helped and equipment everywhere.Michael B.
Our reservation was for 9 AM. We arrived at 8:50 AM, to a line of people out the door. There was only one employee working. After waiting almost 2 hours. Two employees came in to help. The restrooms had no paper towels or toilet paper. When it was my turn next, your employee was very nice very helpful. I didn't understand why you had no help in the morning.Hunter R.
El cliente no dejó un comentario.CRISTINA T.
The lot was completely full when I dropped the truck. I struggled to find a place to park and there were no instructions on where to park if that lot was full.Lonnie B.
Extremely understaffed on an extended weekend of returning college students. Could barely fit my rental in the lot. I actually helped direct some returning renters to help cram more into the lot. I felt sorry for the nice gentleman there who was clearly overwhelmed. A normal day probably runs smoothly.Doug P.
El cliente no dejó un comentario.Alexander A.
great service. lot was small for the amount of trucks.Francine C.
The truck had ants and was dirty inside the main cabin. There was visible trash and even a dead dragonfly inside the dash. But the ants in the seat and all over the place was a no go. I hope to never have to use this location again. Clearly no one took the time to clean or service this vehicle and probably because this location is short staffed. The one guy working was trying to take care of fifty customers by himself. I'd hate to be him.Jaimmie S.
When Equipment is reserved i.e. Dollies have them available. Don't allow the equipment to be unavailable. It's a reservation.JAMES A.
Didn't rent me the cargo van or pick up truck I RESERVED. Gave me a 20 foot truck instead. I have to get into an 8' high parking garage which is why I reserved a van. He then didn't care at all to help me. The actual worst customer service I've ever had.Anthony B.
Waited over an hour and half for pick up. Only 1 employee working doing everything.Thomas K.
El cliente no dejó un comentario.Javier Z.
The attendants attended to me respectfully.Damilola A.
There needs to be more employees in the store in order to help customers in a timely and efficient manner. I had a 7:30am reservation for a 20' truck that took over 2 hours for me to leave with due to a single employee working in the store. This system is broken and needs to be fixed; not due to the single employee,(who was doing all that he could do and I appreciate all that he was doing by himself) but the corporation as a whole. This is an embarrassingly inefficient system that needs to be updated.Collin D.
The equipment was functional, but there was popcorn all over the seats and the foot area. I was 6th in line for pickup and had to wait for 45 min, because the pickup was not organized well and took an extremely long time for each customer. Keys were missing and the personal had to check multiple times outside if trucks were actually available. When I wanted to return the truck after hours the whole parking lot was blocked by customers parking their returned truck in the driveway, although there was more space on the parking lot (not the fault of the location but the customers of course).Rene G.
El cliente no dejó un comentario.MELISSA A.
El cliente no dejó un comentario.James H.
Not enough informed employees on site during busy periods. Even though I did the on line pick up- Confirnation took an hour when it should not have as o did everything prior to arriving.Vijaya C.
One employee working the counter. Stood in line for over two hours to pick up the truck. Had to move that day so there was nothing I could do but wait with about 30 other people.Jordan S.
It was a bit hectic due to it being a move in weekend at UF - and the staff was super friendly and helpful.THOMAS O.
As I mentioned in the other comment section, U-Haul needs to fix the electrical wiring on my hitch. Installer seemed a bit flippant and I had never used the hitch when I went to pick up the trailer in Kirksville, MO. I'm very grateful to the people in Kirksville, MO for letting me have the trailer even though lights didn't work. I had to drive 74 miles or so to pick up the trailer as I was living in Fairfield, Iowa. Thanks for your time, Glen KoricaGlen K.
El cliente no dejó un comentario.Stacy B.
I reserved my uhaul about 1 month in advance. I went to pick it up and stayed in line for 1 hr and 44 minutes. I had another appointment and was not expecting to be in the line that long for something that simple. Then I came back later to pick it up just for them to tell me they have canceled my reservation. No courtesy call. No message. Nothing. I had to drive a 22â€ instead of a 10â€. It was harder to drive and park and of course gas was double. People at this place were very unprofessional. Will not recommend to ANYONE.Madona J.
El cliente no dejó un comentario.Hallie F.
Trailer was in excellent condition. Staff were efficient, courteous and knowledgeable.David P.
Starting with customer serviceâ€¦horrible. It was my first experience renting a Truck. The employee that â€œhelpâ€ wasn't knowledgeable at all and to everything I ask his respond was it is not possible until I asked for a manager that in a second helped me. Then I received the truck and it was all dented, no sun visor with tires in bad shape. Truck interiors were dirty and clearly not sanitize, which is a most in this Pandemic. I asked for a better one because I was going to do a long drive by myself and he said took it or leave it. He said the ones in better shape where for out of town, so even though I was doing closer to 200 miles that doesn't matter to him. I mean my safety. I had to took it because I had no choiceâ€¦ I knew they were busy and I apologized for taking their time, but he ignored me and kept talking repeating the same thing. That's why I will not recomended or use it again if it's on my power. At least not the one on Main Street.LISSETTE L.
They could actually remind the customer at the pick up about the cleaning fee if not swept out. I forgot to sweep and it cost me $25. I had read all the details ling before picking up the truck so I forgot the sweeping because it didn't look dirty when we closed the door to return the ubit back to the store.Veronica F.
*** I couldnt upload the pictures of damage of truck to APP. It required that I stand in front of truck to take pictures. I couldnt use photo from phone. It was pouring rain and we had to leave Uhaul place. The link expired when I got home to upload photos. I had to call to describe damage. 1800 was useless but luckily tropican lady uhail was very helpful. need to fix APP.CHRISTOPHER F.
Have more staff on hand. I had to wait 1 1/2 hours to pick up a trailer and I signed up on line.CHANANIA S.
Make checkout move fasterâ€¦Ben-Zion S.
I contacted the location immediately after picking up the truck to inform them that I had not received the Dolly that I rented. They said that they would remove it from my bill. It was still on the bill when I dropped the truck off, so I disputed the charge on the app. I was told I would be contacted in 48 hours to address the situation. I wasn't. I was charged today, for the Dolly that never materialized. No follow up whatsoever. I notified U-Haul of this immediately and this is how it was handled.Danielle L.
Online check in is broke. Everyone in person was great.RONALD S.
Servicios adicionales en esta ubicación
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