Comentarios de los clientes para U-Haul at University of Florida

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at University of Florida

Clasificación general:

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BRIAN B.
Clasificación:

No point in making a reservation if you won't have a truck and I have to drive to another location to get the truck.

Crystal S.
Clasificación:

El cliente no dejó un comentario.

ANGELA T.
Clasificación:

Don't change the size of the vehicle upon arrival and expect us to fill up a gas guzzler.

RANDALL H.
Clasificación:

El cliente no dejó un comentario.

Christy W.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

Shane F.
Clasificación:

The cabin smelled like cigarettes and there were burns on the seat. The cabin clearly has not been sanitized from the previous users-- there was ash on the steering column and the steering wheel smelled like oil. The arm rests were oily and the seat belt felt grimy. The storage bay was clean but it smelled like a mix between sewage water and fermented beer...and I had to put my personal belongings in there? All-around a bad experience this time. $19.99 in town is affordable, and we don't expect anything special, but it shouldn't be this gross!

Keisha C.
Clasificación:

The two guys working were awful and very rude. I am pregnant and allergic to wool. I folded half of the furniture covers, I explained that 6 of them came nearly folded in a bag and the other 6 were not folded (I have pictures). I was told I had to fold the blankets. I was also told there is a fee, I did not see this fee anywhere in the terms and conditions. Horrible customer service. Horrible service. Horrible communication. Horrible experience.

Ronald T.
Clasificación:

Friendly staff. Convenient hours. Large inventory.

CORINNE H.
Clasificación:

Trailer rental was more complicated than it needs to be. Wasn't able to use the card information given online to pay, asked to use cash payment and was told to provide proof of registration (I did not have this, nor did I know I would need it, and heard another employee questioning this procedure behind the counter). Employees not wearing masks, talking about customers behind counter within earshot of customers. Trailer we rented had multiple large cracks in it. Employees & managers could treat customers with more respect. Thank you for your time.

JEFFREY L.
Clasificación:

El cliente no dejó un comentario.

Justin H.
Clasificación:

Smoother key pickup

Erica M.
Clasificación:

One of the worker wasn't wearing a mask and he was very non-scalant about several people issues. I used the online app and still had to wait a hour to get the truck. Lastly, A truck for 2.5 hours went from $19.95 to $65+. Very frustrating and disappointing

Rob G.
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Rented a few trucks from this location in the last morning month. Jenni is always pleasant and a joy to work with.

CLIFFORD C.
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El cliente no dejó un comentario.

James H.
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Application process on phone asked for more phone number than I have. Not everyone has a home phone. This seemed to hold everything up and took a long time to get truck checked out. Also truck had undocumented dent.

LOREN K.
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The milage fee seems a bit high given that every mile is charged on local rentals.

JUDITH M.
Clasificación:

El cliente no dejó un comentario.

DAVID D.
Clasificación:

All the staff was professional and courteous. We dealt with Cindy who was wonderful.

ADAM A.
Clasificación:

El cliente no dejó un comentario.

VANESSA K.
Clasificación:

Wait time when you've made reservations already

RICARDO ANDRES K.
Clasificación:

not a good experience

Kurt N.
Clasificación:

I did not want any insurance on the rental. At it was applied without me knowing. I emailed the site to dispute the charge and have not heard back from them. This isn't the first time this location has been unhelpful to me.

AmIr R.
Clasificación:

Staff were all excellent and very helpful. The U-haul corporate web app/mobile process is infuriatingly bad. awful app. Just terrible. The customer service rescued me and had me on my way on schedule.

CATHERINE T.
Clasificación:

El cliente no dejó un comentario.

Pausefunei H.
Clasificación:

El cliente no dejó un comentario.

Maritza Z.
Clasificación:

El cliente no dejó un comentario.

Roger D.
Clasificación:

El cliente no dejó un comentario.

PHILLIP W.
Clasificación:

El cliente no dejó un comentario.

AGOSTINO B.
Clasificación:

Nothing for me.

KRYSTAL F.
Clasificación:

Horrible experience

WILLIAM W.
Clasificación:

There was a delay because of computer issues.

PAUL B.
Clasificación:

NOTHING. equipment, service can not be improved.

Krista C.
Clasificación:

This location was super easy. Pulled up in the return equipment line. Gentleman came out, was very friendly, asked me to leave truck on while he inspected the back, truck cab interior and recorded mileage. He confirmed iI returned with a full tank and I showed him my gas receipt. While I waited for my ride to pick me up I watched him sanitize the interior cabin and make it clean for the next renter. I would recommend his location.

DAVID G.
Clasificación:

Better maintenance on equipment. The equipment I rented blew several of my fuses in my truck before the representative believed that it was your equipment at fault.

Annabell B.
Clasificación:

Make sure that the vehicle has had proper maintenance

HEATHER R.
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El cliente no dejó un comentario.

ROGER D.
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Happy with the experience.

Kamaria J.
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The best customer service ever! Every one was patient, helpful and very friendly at this location

ALEXIS B.
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El cliente no dejó un comentario.

WALTER H.
Clasificación:

El cliente no dejó un comentario.

Jerome A.
Clasificación:

El cliente no dejó un comentario.

JULIE T.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

Not sure, my experience was good, a blowout is something you can't help, tires are dependable but anything could be a factor when that happens. My advice is to drive safely and not speed when pulling a trailer we kept the speed about 55 all the way this allows you to stop quickly when something like this happens.

MICHAEL O.
Clasificación:

El cliente no dejó un comentario.

Julie P.
Clasificación:

El cliente no dejó un comentario.

RODNEY J.
Clasificación:

El cliente no dejó un comentario.

COLIN H.
Clasificación:

Great customer service

LYMAN C.
Clasificación:

El cliente no dejó un comentario.

Nicole W.
Clasificación:

El cliente no dejó un comentario.

Vicki M.
Clasificación:

El cliente no dejó un comentario.

ERIK S.
Clasificación:

El cliente no dejó un comentario.

JASON T.
Clasificación:

El cliente no dejó un comentario.

ACIR R.
Clasificación:

El cliente no dejó un comentario.

JAMES P.
Clasificación:

El cliente no dejó un comentario.

Matthew W.
Clasificación:

El cliente no dejó un comentario.

CARLOS S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL L.
Clasificación:

Professional, streamlined operation for both rental and return! The Chevrolet pickup truck was awesome.

Brooke G.
Clasificación:

Friendly service, great price, and convenient. Thank you!

Jared S.
Clasificación:

Clean the vehicle -- particularly the windshield. Find some professional employees who care about their jobs and know how to work the rental software.

Juan O.
Clasificación:

El cliente no dejó un comentario.

BATHSHEBA T.
Clasificación:

El cliente no dejó un comentario.

Carlos V.
Clasificación:

El cliente no dejó un comentario.

Angela T.
Clasificación:

I was quite satisfied and have no other suggestions.

SHARON M.
Clasificación:

Customer representatives were managing multiple customers while servicing my reservation leading to additional wait time (there were just two customers). It would have been helpful to the customers for the representative to focus on the individual customer verses multitasking. Customers like to feel appreciated.

William S.
Clasificación:

I was happy with everything

DANNY D.
Clasificación:

El cliente no dejó un comentario.

BOBBI H.
Clasificación:

El cliente no dejó un comentario.

Daniel R.
Clasificación:

El cliente no dejó un comentario.

kenneth C.
Clasificación:

El cliente no dejó un comentario.

Christopher T.
Clasificación:

El cliente no dejó un comentario.

john G.
Clasificación:

Trailer had some vibration at certain speed. Employees said they don't balance tires and I am not sure if that's what it was but they said it was fine. It doesn't give you a lot of confidence while driving. Luckily there were not problems. Other than that it was an excellent pick up and drop off service!

CHARLES T.
Clasificación:

Very expensive rental mileage charge us really high. Otherwise truck clean and drove great and was comfortable. I will rent again from Uhaul if I need a truck.

daniel F.
Clasificación:

El cliente no dejó un comentario.

Cheryl Z.
Clasificación:

El cliente no dejó un comentario.

KELLY A.
Clasificación:

El cliente no dejó un comentario.

PHILIP C.
Clasificación:

El cliente no dejó un comentario.

JADE E.
Clasificación:

The manager, Cindy was so funny and helpful. She made a stressful morning full of moving plans easy. I made my reservation at the wrong location and she had no problem moving the reservation to her location for me. Thank you!

THOMAS E.
Clasificación:

El cliente no dejó un comentario.

avery C.
Clasificación:

Nothing! Great experience

Francis B.
Clasificación:

El cliente no dejó un comentario.

CLARENCE D.
Clasificación:

Amazing technician. Thank you.

DUNCAN S.
Clasificación:

El cliente no dejó un comentario.

Andre V.
Clasificación:

El cliente no dejó un comentario.

Julie P.
Clasificación:

El cliente no dejó un comentario.

HOWARD W.
Clasificación:

make sure the mirrors on the truck function as it was a major safety hazard. Customer Service was excellent and very helpful.

LIZZIE M.
Clasificación:

I went from paying $50 something to almost $80 such a rip off

David C.
Clasificación:

El cliente no dejó un comentario.

Recardo B.
Clasificación:

The representative took forever to get me a truck. He tried doing two things at once, often ignoring and putting me on the back burner. It took him over 30 minutes to get me in a truck and I had a reservation. Not to mention he had to run my credit card twice because he screwed up the first time. This was totally unprofessional.

EMILY M.
Clasificación:

El cliente no dejó un comentario.

Ingrid B.
Clasificación:

El cliente no dejó un comentario.

DAVID JOSEPH A.
Clasificación:

Everything was great. Returning the truck the one guy was Teague, the guy outside I don't remember his name. Both were absolutely wonderful, both very polite. I remember the guy outside turned on the ignition, and the radio turned on, rather loud I guess. It startled him, he thought someone was inside the truck with him. I don't remember specific things about Teague. I remember he was especially helpful and polite. Politeness is not found much in today's world, he was very polite. Teague answered our questions, took time to explain the receipt and billing before we even asked.

JOLYN H.
Clasificación:

Person who check us in was very helpful and informative

Jasper J.
Clasificación:

Keep doing what you are doing. Staff was friendly and very helpful. Equipment was exactly what I needed and ready when I needed it. Everything about my experience was great.

debbie K.
Clasificación:

THEY WERE WONDERFUL!!! I told the man what happened. He was apologize and it wasn't his fault. He told me i could go on line and rent it out myself. Just go and pick it up. I was like that would saved me a 30 mile trip. He told me i could of gotten a better deal. I said I factor in driving back in my own car.

Christina W.
Clasificación:

El cliente no dejó un comentario.

ANDREW F.
Clasificación:

El cliente no dejó un comentario.

ADELINA J.
Clasificación:

El cliente no dejó un comentario.

Ross D.
Clasificación:

El cliente no dejó un comentario.

Vincent V.
Clasificación:

El cliente no dejó un comentario.

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