Customer Reviews for U-Haul at Tully Rd

5,394 reviews

2395 Senter Rd   San Jose, CA 95112
(@ Tully)

(408) 295-9234

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(408) 295-9234

2395 Senter Rd
San Jose, CA 95112
(@ Tully)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
1.0

The payment process sure could have been nicer

JOSE H. 
Rating:
5.0

Excellent customer service. Entire experience was a breeze.

MARIO O. 
Rating:
5.0

Customer did not leave a comment.

MONICA F. 
Rating:
4.0

Staff was amazing and very helpful and polite. Trucks are a bit older but that would be my one and only negative. Thank you!

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

BRYANRENE R. 
Rating:
3.0

Customer did not leave a comment.

IBRAHIM A. 
Rating:
5.0

Customer did not leave a comment.

SARETH S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO D. 
Rating:
5.0

The ownre4 checked me in using a very U-Haul manner (great). The trailer i rented was attached to my car by another and i was pleased. Good job U-Haul.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

NGUYEN N. 
Rating:
5.0

Third time I have used U-Haul recently and the process is smooth and straight forward. The team at this location on Wednesday were excellent at getting me on my way quickly when I picked up and dropped off. 5 of 5.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

OMID S. 
Rating:
5.0

Customer did not leave a comment.

Cuong T. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE H. 
Rating:
2.0

The truck is not working good And the bill is to confuse

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN L. 
Rating:
3.0

Short of staff caused the delay in truck return.

CHIASHU L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

REXON V. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Everything was great

SALOMON Z. 
Rating:
5.0

Customer did not leave a comment.

GUANGDONG C. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Drop off was super easy.

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI L. 
Rating:
4.0

Customer did not leave a comment.

CHIEN Y. 
Rating:
4.0

my experience was swift and professional, every person who assisted me was polite, efficient, and professional in making sure my needs were met

Benny S. 
Rating:
5.0

Customer did not leave a comment.

Benjamín A. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL R. 
Rating:
5.0

Customer did not leave a comment.

MARTHA A. 
Rating:
5.0

Customer did not leave a comment.

shayna M. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

There was a nail in the tire, but we could not find someone at the location to remove or fix it so we drove it and hoped we wouldn't get a flat tire. Other than that issue, everything was great. Customer service was friendly and efficient. I will continue to come back to this location.

ANNA M. 
Rating:
5.0

The staff is very helpful. My questions were answered fully concerning the equipment and the staff actively took my questions and solved the situations that I shared with the staff.

ALTHEA W. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Great and gas customer service

SAN S. 
Rating:
3.0

I am wondering why i got a copy of the receipt? I just filed a claim.

Erica L. 
Rating:
5.0

Great customer service i was in and out so easy will definitely be returning

Edna A. 
Rating:
5.0

Customer did not leave a comment.

TUAN N. 
Rating:
5.0

Personel was prompt & professional

MARK M. 
Rating:
2.0

In the past, rental would cover 24 hours, and now I was told that I could only rent for 4 hours.

RAM K. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Keep up the great work/service ! Thanks to the team.

CHI P. 
Rating:
5.0

The person that took care of me was friendly and welcoming. She had my reservation ready and I was on the road in 15 minutes. I would highly recommend this UHaul location. Thank you.

ARTURO F. 
Rating:
5.0

Customer did not leave a comment.

GLORIA M. 
Rating:
4.0

Customer did not leave a comment.

VANNA T. 
Rating:
3.0

Truck was dirty on the outside

WILLIAM C. 
Rating:
5.0

Friendly and courteous staff, smooth quick check out and back in process. Very well run facility.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Customer did not leave a comment.

ULADZISLAU B. 
Rating:
5.0

A working radio would be nice. No the radio was not the the missing part. That would be the antenna that was missing from the start.

JEFFREY L. 
Rating:
5.0

Friendly staff and clean trucks!:) 5 star!

Linda D. 
Rating:
4.0

It was a little tight getting the truck out but it's all good. Place is busy, but staff is great. I've rented from here several times and I always get great service.

LUANNIE M. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Quick, friendly service.

RONALD Z. 
Rating:
5.0

Great service, only one observation they need personal but they do the best they can. Thank you

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

MINJHING H. 
Rating:
2.0

Steering has a lot of play dangerous to drive the vehicle. Also when I made the reservation I paid $54 for the vehicle but big surprise I ended up paying $310 because ID the miles. This is hiding information from the costumer. Unfortunately for me I was not able to find another solution for the commitment I had. I'm going to find out if this is legal what you are doing. Believe me this is the last time I use U-Haul for the cheating service. It's not about the money but is about the honesty of the business. I prefer to work with the competition of you guys. On top of that you asking the costumer to verify the vehicle without notify the costumer the defects or scratches of the vehicle from previous costumer and I have to do the job for you guys that si BF. We are paying for your service not to be your employee. That si your job I found different issues on the paint and dents of the bumpers and your pictures showed as clean BF. Sorry no longer your costumer. I'll make sure more costumer knows about U-haul. Great idea but bad intentions for the costumers

LUIS F. 
Rating:
4.0

Staff was very friendly and helpful. I also appreciate that they kept my reservation even when I was late! This is my 3rd time renting from this location and they are always reliable.

LUANNIE M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
1.0

I walked out of the Uhaul office on Saturday and was supposed to be charged $90 dollars from the worker! They charged me $119. 2 Seperate charges! I just looked at my bank account today! This does not make any sense.

ISAAC L. 
Rating:
4.0

The staff were knowledgeable and helpful. They were also friendly and professional.

JAMES R. 
Rating:
5.0

Great people

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

Yaxaira M. 
Rating:
3.0

Customer did not leave a comment.

Viet N. 
Rating:
5.0

Customer did not leave a comment.

VINCE T. 
Rating:
5.0

The online reservations and truck return were great, saves a great deal of time.

ALFRED O. 
Rating:
5.0

Customer did not leave a comment.

Amardeep C. 
Rating:
5.0

Customer did not leave a comment.

Jobin J. 
Rating:
5.0

Process was easy

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Khanh D. 
Rating:
3.0

Lock boxes and app pickup suck. Staff are not helpful either.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

Gary Z. 
Rating:
5.0

Customer did not leave a comment.

YAHYA R. 
Rating:
5.0

The staffs are super friendly and speedy on their service.

Agnes Y. 
Rating:
5.0

You have already done so for a lifetime 👍

ANDRES L. 
Rating:
3.0

Follow through on what you promise. I was told by a team member that if I returned my rental a day early that I would not be charged the full price of my reservation.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

EVANGELINA F. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
3.0

There was a used mask from the previous customers left in the center console.

ANA L. 
Rating:
2.0

Truck was so dirty, it was hard to see all the dents n acratches! I wasn't told that's the entire check was required before leaving the lot, so becuz I was distracted with having forgotten my blankets at home and the two guys I had hired with me, moving the truck out of its parking spot so I cud pull my car into that spot to park in a crowded lot after pulling the truck out to do a thorough check of the exterior damages, I didn't complete the review before I left the lot. There was no place to park long enough to do everything without blocking other vehicles! I was also told that my payment was for a 24 hour period but my text (which I didn't read til a bit later) said the truck was to be returned in 5 hours! OR pay a $20 CONVENIENCE FEE! Whose convenience? I was asked if I cud get the truck back in 6hours but I didn't realize what was going to be required (unscrew the pieces of the desk set) before I cud load the furniture! So the inconvenience was NOT appreciated! Also, the lack of a loading rack on the smaller (12') trucks is an obvious ploy to get extra income for the rental! The rack is a necessity regardless of the size! And NOT having racks for rent, REQUIRING getting the larger truck is NOT helpful for women! I will rent from Penske if I need a truck in the future!

EDITH F. 
Rating:
5.0

Customer did not leave a comment.

CHINE T. 
Rating:
5.0

Customer did not leave a comment.

KEITH N. 
Rating:
5.0

I like the friedly, very efficient, and professional staff. They have been always helpful and quick to solve problems or concerns. Recommend them all, from Pedro to Amber, to my friends. San Jose, September 2021.

CHI P. 
Rating:
5.0

Not a thing keep up the good job

CECIL G. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
No reviews have been submitted for this location.

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