Customer Reviews for U-Haul at Sudley Rd

7,197 reviews

8004 Sudley Rd   Manassas, VA 20109
(S Of Rt 66 On 234)

(703) 361-4701

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(703) 361-4701

8004 Sudley Rd
Manassas, VA 20109
(S Of Rt 66 On 234)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Aidan Mattson 
Rating:
5.0

Customer did not leave a comment.

BRANDONLADELL WANZER 
Rating:
5.0

Customer did not leave a comment.

David Scott 
Rating:
1.0

The truck had brake and engine issues and wouldn’t drive up hills. We were worried we would be stuck on the side of the road and I didn’t get to finish what I needed to do because we just wanted to return it before it broke down.

Lisa Aguirre 
Rating:
5.0

The manager was all business, no BS. Got me in and out quickly. Didn’t catch his name but that’s how I like it.

Frederick Reiher 
Rating:
5.0

Customer did not leave a comment.

Maria Sneed 
Rating:
4.0

Customer did not leave a comment.

Donald Robinson 
Rating:
5.0

Customer did not leave a comment.

Vincent Peters RD 
Rating:
4.0

The truck need asap alignment, steering wheel all over the place.

Edwin Ayala 
Rating:
5.0

Customer did not leave a comment.

Wael said 
Rating:
5.0

Thank you to Billy for making this easy. Pick-up and drop-off were straight forward, we were in and out with no delay. I would definitely rent from here again in the future.

Matthew Nicholson 
Rating:
4.0

Customer did not leave a comment.

Dwayne Archer 
Rating:
5.0

The person who rented me the trailer was great and equipment hookup experience were excellent. However the trailer leaked water during the continuous rain on the trip and damaged some of my contents. I am filing a damages claim. The leaks need fixing.

Vincent Tabacco 
Rating:
4.0

Customer did not leave a comment.

Claude Bernard 
Rating:
5.0

Customer did not leave a comment.

Juray Walker 
Rating:
2.0

The van I got smelled like a horse stable, it was super stinky. After I got the van I had to make sure to wrap all my upholstery because I was afraid the smell would linger on my furniture. The van inside was super dirty, food crumbs and old French fries in every corner. We had to drive with the windows down because it smells so bad in the van. I am only writing this review because the van was so badly taken care of.

Rebeca Campbell 
Rating:
5.0

Visite la sucursal U-HAUL que está ubicada en 8004 SUDLEY RD, MANASSAS VA En lo personal el señor que nos atendió a mi pareja es una persona déspota en todos los sentidos ninguna amabilidad hacia nosotros consideró que deben de ser muy selectivos al elegir el personal que estará atendiendo en sus sucursales U-HAUL. Una persona que esté al servicio del cliente debe de ser Amable y ser Paciente. Porqué la persona que llega no va a pedir a dicho lugar va a solicitar un servicio que es pagado por ende tiene que recibir una buena atención. En las dos ocasiones que e solicitado el servicio de transporte el señor tiene el mismo comportamiento es totalmente desagradable. Espero que prestes atención a mi comentario

Kirsten Lopez 
Rating:
5.0

Billy was very informative and provided hitch installation options for my vehicle.

CHRISTOPHER MARTINEZ 
Rating:
4.0

When I received the truck the gas tank was almost completely empty. I returned the truck under a 1/4 of a tank. For some reason I got charged for fuel. If the truck was given to me empty and I bring it back the same or more fuel in it why I got charged for fuel cost?? Juan Amaro.

Juan Amaro 
Rating:
5.0

Keep doing what you do.

ISATU BANGURA 
Rating:
5.0

Customer did not leave a comment.

Terrence Carver 
Rating:
5.0

Customer did not leave a comment.

young kim 
Rating:
5.0

Customer did not leave a comment.

Charita Lucila 
Rating:
5.0

Installation was smoothly done and as promised!

Joseph Duda 
Rating:
5.0

Customer did not leave a comment.

Paula Winford 
Rating:
5.0

Customer did not leave a comment.

Heather Price 
Rating:
4.0

Customer did not leave a comment.

Joseph Murray 
Rating:
5.0

This is our second time going to this place but the kid that was there was not much of a help this was my first time doing mobile pick up but it like he had no idea what I was talking about once we found the correct truck we asked them if the can move the van that was in front in order to move the one we needed . and he just gave us a different van . He never told us what we had to do when we returned. Just because we where returning when they where closed so we where really lost . He just seemed super confused I tried to talk to him in both Spanish and English but really didn’t say much . So costumer service was definitely not great .

Erik Ruiz 
Rating:
5.0

Customer did not leave a comment.

David Connor 
Rating:
1.0

The people that work there were so rude they were watching a basketball game instead of helping customers. The truck was parked at J9 it a very tough parking spot to pull out of. When I retuned the truck I told one of your employee his name was Danie that the truck was very dirty and there was broken glass in the trailer and I had to sweep it and remove large pieces of glass. He said you cleaned it? This is by far the worse experience I ever had renting a truck from that location.

HASAN BARAKAT 
Rating:
3.0

Was told my vehicle had issues and offered a repair when it was faulty uHaul wiring/equipment. Upon return I asked for assistance switching back a hitch ball and the guys said they couldn't do that

Christopher Goetz 
Rating:
5.0

Customer did not leave a comment.

Bruce Buskey 
Rating:
1.0

Rude, not helpful and I will never use them again. I’ve rented different trucks from them over the years in all different sizes and have never had a bad experience until this time. How does a business survive when they act like THEY are doing you a favor instead of exhibiting any customer appreciation or service. Tired of spending money, especially these days, with any business who makes their customer feel less than valued. Never again!

Kathy Gattin 
Rating:
5.0

Customer did not leave a comment.

Greg Reiter 
Rating:
5.0

Customer did not leave a comment.

Daniel Briest 
Rating:
3.0

The cargo van was completely operational and did what I needed it for with no problems, but the cargo space was not cleaned. It did not bother me, but it may have bothered other users. there were also numerous dents in the back of the truck. It had the claim stickers on there already prior to my use. Also, I had no idea I would not be allowed to keep my car parked in the lot. It was a surprise to me that I would need to park a couple blocks away. Had I have known, I would have brought a coat if I knew I'd have to walk a few blocks out in the cold.

Elizabeth DURHAM 
Rating:
5.0

Customer did not leave a comment.

Samuel R Poole 
Rating:
5.0

Customer did not leave a comment.

Cassandra Halyshyn 
Rating:
4.0

Customer did not leave a comment.

Pungki Hendrawan 
Rating:
5.0

The U-HAUL associate who assisted me at the Sudley Road location was very knowledgeable and helpful in getting the auto hauler hooked up to my car. I was glad that he was there to assist with hookup and testing of the lights.

Tom Tydings 
Rating:
5.0

Customer did not leave a comment.

Joseph Yoder 
Rating:
5.0

Everything went smoothly!

Dwayne Young 
Rating:
5.0

Customer did not leave a comment.

JOHNANDREW CHRISTIAN 
Rating:
5.0

Perfect location here in NoVa and equipment meaning 26’ truck did the job as expected! Staff was ready, it went well….used these guys many times!

Rick Jenkins 
Rating:
5.0

Quick and friendly service.

DAVID PATRICK BOWERS 
Rating:
5.0

Customer did not leave a comment.

Samuel Lovelady 
Rating:
5.0

Customer did not leave a comment.

Robert Young 
Rating:
5.0

Customer did not leave a comment.

Charles Funkhouser 
Rating:
3.0

Very crowded parking area

Rich Waugaman 
Rating:
5.0

Customer did not leave a comment.

lissette romero 
Rating:
5.0

Bill Wolf is awesome, always appreciate his effort and care to detail!

bruce gregory 
Rating:
1.0

The manager is rude. Since they don't allow customers to leave their cars on the lot and to park their vehicles across a very busy highway, I asked if it would be alright for one of his employees to bring me back in the U-Haul since I am handicapped and the manager didn't even want to hear it and kept cutting me off. Very rude. If he worked for me, he would have been let go a long time ago. Vehicle I had was filthy with trash and I had to clean it up before using it.

Peter Bach 
Rating:
3.0

Customer did not leave a comment.

Julie Gesell 
Rating:
1.0

When my boyfriend went in to turn in the key of the uhaul first thing that came out the representative mouth was “we don’t have any returns today!” He handed him the contract and all the guy said was “oh” . Completely unprofessional.

Tiffany Terrazas 
Rating:
3.0

Van smelled like smoke and there was a snack left in there by the last person. Otherwise everything was good and easy.

Rachel Dixon 
Rating:
2.0

Customer did not leave a comment.

Catherine Boakye-Danquah 
Rating:
5.0

Customer did not leave a comment.

Lola shodeinde 
Rating:
5.0

Customer did not leave a comment.

Lee Tomlinson 
Rating:
1.0

I went to the truck on the 31st to be returned to be returned on the fourth for some reason the truck got told that U-Haul and I had to go pick it up all the way in Alexandria 37 miles drive. When I spoke to Billy he told me that my bill was going to be 143 that he was not going to charge me for the gas That he appreciate me driving all the way to Alexandria to get it at the end they ended up charging me the full amount which I'm not too happy with it

andres sanchez 
Rating:
5.0

Customer did not leave a comment.

Idalia Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Fancir Alcala 
Rating:
5.0

The process was smooth and professional.

Damien Madison 
Rating:
5.0

Customer did not leave a comment.

John Meehan 
Rating:
5.0

Customer did not leave a comment.

Dana Stevens 
Rating:
5.0

The transaction was seamless. The location was very assessable, and the representatives were very friendly.

constance mitchell 
Rating:
5.0

It was easy to schedule and reschedule the appointment. I was greeted in the parking lot and was kept up to date on the status. The work was done correctly on time.

KARL BERGER 
Rating:
1.0

Customer service was horrible.

Kurt Kochan 
Rating:
5.0

Customer did not leave a comment.

Dan Zeiss 
Rating:
5.0

The manager is so friendly. We got our truck so fast and it was very easy.

Wendy Wright 
Rating:
5.0

The young guys did a great job!

Chris Cunningham 
Rating:
5.0

Customer did not leave a comment.

Angel Perry 
Rating:
5.0

I wouldn’t change nothing at all everything looks good

Henry Sanchez 
Rating:
3.0

I didn’t like the regulations for dropping off after hours. If you’re not tech savvy you are lost! If your drop off is 9:00 someone should be there. I was lucky to be able to ask for help from another customer but other than that the rental was ok.

Brenda Rector 
Rating:
5.0

There were no instructions on how to adjust the side mirrors. There was nothing in the truck to move them electronically, and trying to move them manually didn't seem to work (they didn't budge). So, I had to drive it with the mirrors poorly adjusted.

John Otten 
Rating:
4.0

Website is deceiving and you can easily add to your order accidently

Jeff Cahall 
Rating:
5.0

Truck's Tire Monitoring System warning light was on when I picked up. It was a known issue but I had to go back into the store to confirm it was not a problem.

Stuart Flower 
Rating:
1.0

Customer did not leave a comment.

Christopher Miceli 
Rating:
5.0

Customer did not leave a comment.

hakim sohail 
Rating:
5.0

Helpful and efficient check in person at the counter. Smooth operation from beginning to end!

Irma Koukerjinian 
Rating:
1.0

The employee was so very rude and nasty made me feel like he was a racist mad that he had to help me. With a nasty attitude he mixed up my truck then left me to go look for it myself. Then when I attempted to verify damages to truck on app he said just look at gas and mileage very nasty. I was more concerned with damage on truck not observed in pics. You need someone at the counter with people skills and to understand without us customers he has no job! I will never return to that location and will make it known how rude the staff at that location is. I also felt like I was overcharged for the rental.

KELVIN HARRIS 
Rating:
4.0

Customer did not leave a comment.

Roxanne McCauley 
Rating:
4.0

Perfect for what I needed.

MICHAEL XU 
Rating:
3.0

Customer did not leave a comment.

MICHAEL Orr 
Rating:
3.0

The cargo van smelled of smoke, there was trash in the back and the seats were dirty. I requested a new cargo van and it was a little better. Checking out was great. When I drove up to return the cargo van, an employee immediately greeted me outside and checked me out! 😇

APRIL MICKENS 
Rating:
2.0

The person who processed the order ignored the online order and proceeded to create a new order that ended up costing substantially more than the amount of the original order.

James Arney 
Rating:
1.0

Employees were not friendly. Matter of fact they didn’t even speak until I asked a question. Blasting rap music in the lot with very offensive language. Not a very good representation of the Uhaul company.

Dan gibson 
Rating:
5.0

Customer did not leave a comment.

KEVIN SEAN BURCHFIELD 
Rating:
1.0

General manager at that location it was so angry and unfriendly. He was alone that time in the store and l don't like how he acted.

Mourat Chasim 
Rating:
5.0

Customer did not leave a comment.

bryant pugh 
Rating:
5.0

Customer did not leave a comment.

Shirl Robledo 
Rating:
5.0

The advisor was very helpful and got me underway quickly. The advisor was professional and pleasant throughout.

Robert Smith 
Rating:
5.0

very good stuff

Alex kenjaev 
Rating:
5.0

I rent cargo vans frequently. This time I received a GMC. The gas mileage was absurd. My last rental, a Ford Express was a way better experience. I will request a Ford from now on.

James Fuller 
Rating:
5.0

Customer did not leave a comment.

Jonathan Carroll 
Rating:
5.0

Attendants were prepared for my appointment. It went very smooth.

Dwayne Bullard 
Rating:
5.0

Customer did not leave a comment.

Erma Arrington 
Rating:
5.0

Customer did not leave a comment.

dan merry 
Rating:
1.0

The person was very mean. I asked a random question about rules in virginia. He was like I dont care about virginia rules. Uhaul rule is maxdriving 55mph . I asked another question mentioning california and every time he was like I dont care about rules in california and uhaul here is such as such ... worst behavior in my life here in usa. I kept renting it because I was short in time. Otherwise I would never come to this location again

Ali Silverstone 
Rating:
3.0

Truck was dirty and blankets were tossed on the upper deck. When mentioned to the attendant he responded „it is what it is”. Complete lack of Customer Service!

Albert Chrost 
Rating:
4.0

Customer did not leave a comment.

Karl Schnurr 
No reviews have been submitted for this location.

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