Comentarios de los clientes para U-Haul at Sudley Rd

Great crew. Very friendly and helpful. Great experience.

The customer service is hit or miss. Despite telling them I was going to Kill Devil Hills, NC they had me return to truck 25 miles from my final destination. Wasting both my time, AND costing me money in miles.

Friendly service. There were a bunch of rocks in the trailer that weren't cleaned out before I rented it. Didn't bother me, but maybe it would bother someone else.

You guys are awesome. Just keep doing what you are doing. Thanks for great service.

Friendly staff and great service

All things: quick, courteous, and professional.

Let people know that they can't park at the u haul location. I had to go back home and pick up my son then go back to the store so he could drive my car home. You need parking there, but other then that everything was great.

The customer service representative who checked out my vehicle was rude. In seeking clarification on a question his responses were terse and standoffish. Were it not for the fact that I had already set up the appointment for the rental and had a schedule to meet I would have cancelled my rental to give my business to another U-Haul location. Otherwise, the equipment was immaculate and meeting the standard that I have come to know and expect from U-Haul. Checkout and return were similarly excellent.

The guy working on the day I picked up was very helpful and kind, while the employee that I turned the vehicle into, came off as impatient and likely having a bad day given his somewhat rude demeanor. Otherwise, my overall experience was a good one.

Thanks for the good service - simple - prices per mile could be lowers tho during this COVID time specially $138 a bit too high.

Truck had not been sanitized. (Visible amount of dog hair everywhere.) I expressed my concern to the rep: His posture and verbage was cavalier. Associate Dominic professionally ask for the key and quickly went to sanitize and vacuum the truck. (He moved so fast, that I did not get a chance to take the required picture.) Despite, I held up my end of the contract. The only reason for this site recommendation to a friend is because of the convenient location. But I will encourage them to take pictures.

Ensure vehicles are in good condition and improved customer service to resolve disputes

The tire on my trailer was bald. I did not realize this until I arrived at my destination. When I returned the trailer, I notified the staff, but wasn't offered any sort of rebate or coupon.

they answered my calls right away. Answered my questions. I was happy that they picked up the phone to help me

The vehicle provided had a broken headlight, light worked but no lens. Staff was very friendly and professional. Otherwise, vehicle was well maintained and clean.

I reserved a truck for 12 pm. On the day I was supposed to pick up my truck, I received a call that I wouldn't be able to get my truck til 2:30 pm. Great inconvenience and messed up my day and move, as a portion of it had to be done when it was dark because of this. Isn't there some kind of $50 guarantee I get for not getting my truck when I was supposed to? I didn't hear any mention about that either.

We use this location to augment our fleet when needed and they are very responsive, efficient and quick. Thanks from the team at Legendary Custom Signs!

Old equipment

Your insurance and renting really looks like cheating for customers and passed 2-3 hours charged extra 1day! Why you never give a credit returning 2-3 hours early

Despite my poor service in the Tennessee Clinton and Knoxville U-Haul officers I had a wonderful experience in the Manassas office as I usually do. Manassas folks rock!!

Good service

Replace the windshield wipers on the truck i used. 😊

The truck was very clean and employees were very friendly.

Excellent customer service.

Make sure the after hours return works in the website becuase I tried it for an hour and a half and I gave up becuase it was 11:30 pm and I just moved houses by my self so I was tired and had to drive at least an hour home. But I was charged correctly so I don't have a problem with that, I just want the online return to work

Helpfulness of the Staff was greatly appreciated and the online check in function was excellent.

The U-Haul representative who assisted us was very friendly, polite and he made sure we were happy with the service U-Haul had provided to us.

Seems silly that I reserve everything on line with my credit card and then when I arrive, I have insert my card into your machine again. Additionally, why do I submit pictures of my license online, only to hand it over to the attendant at the counter. Seems like there is a lot of redundant steps that could be eliminated.

Mobile pick up was horrible. I had issue with mobile pick up. I called the customer service, and it was even worse. Very unprofessional customer service staff. Need to provide customer care training to the customer service staff.

Broken parking brake, faulty brakes that screamed when pedal was pushed and driver window stuck when trying to roll down. When telling counter agent of issues, said nothing he could do and to call Customer Service. Same day and poor site customer service.

The owner/manager of this location is a very hard worker. By the time I strolled up at 7am, the place was already well lit and open and he was working very hard preparing everything. I got what I needed done quickly and professionally. On return, the person who served me was also professional and courteous. I would definitely do business with them again and will recommend.

The guys were great

Rep at pick up was nice and effecient, but while on highway found out that turn signal was not working almost causing serious accident. Mentioned it when I returned truck and representative said "ok, we will fix it". I said I almost had an accident due to this and he just looked at me. I got annoyed and said maybe I should get some type of discount due to this. Again he just looked at me. No apology, no let me get a manager for, nothing. Should not be my job to inspect Uhauls vehicles for every safety feature. That is not a reasonable expectation!

The Uhaul truck and equipment were not ready at the specified time I reserved it for and required me to wait for them. This is problematic for those who are on a tight schedule and need to be prompt with their timing.

Knowledgeable staff.

great service! Thank you

The vehicle leaked transmission fluid all over my asphalt driveway. I brought the truck back and told the manager and the check-in man this and they ignored me; I got silence. I stated it 3 times and there was no response. I had to go to Walmart and get cleaning supplies and spent over an hour cleaning the mess because it was so bad. They were only concerned with locating the vehicle that was leaking; they werent sure which of their rentals it was. When I returned with the truck and told them my vehicle caused a mess to the home driveway, they only cared that they located they truck. I said, "no discount, no apology, just blank stares?" No response; terrible customer service. BTW it was a large puddle, not a small one. I've been in sales and customers service over 20 years. I would at least have acknowledged a customer's concern.

Service was prompt and the agent was great

Moving is difficult enough but not having the trailer ready on time is terrible. I had people over to help and we stood around for hours because the trailer was not in the Uhaul location I do not blame the employees at the site but who ever does the scheduling should find a new career.

Trucks are not inspected before being given to customers. I rented a 26 foot truck and when loading my household contents my son noticed two huge gashes in the tire. This is not safe at all. When I called the store I was told to just call roadside assistance. The truck should have never been allowed to leave lot in the condition it was in.

Best Uhaul experience I've ever had. Quick, easy process of picking up and returning. Truck was super clean and ran like a champ. Definitely recommend renting from this location.

Smooth transaction

Thanks for the great service, especially when I had to make unexpected changes to my reservation!

Good customer service.

Even though I returned the rental a day late they worked with me and was very much willing to understand the situation.

The van had a bad odor that was overpowering and pervasive in the cab as well as the storage areA in back

Provide better customer service training to frontline employees.

Nothing! Everything was great. Leslie with Customer service helped me find a truck quickly when Budget said they could not fulfill my reservation when I arrived at their junkyard facility. The truck and pickup location was great, and the drop off was simple and pleasant. Great experience!

The truck that I rented had been left with debris in the back and had not been cleaned.UHaull personnel promptly cleaned the back and apologized and provided some moving blankets which I very much appreciated. It was not a big problem but it is the first time ever that I have had that experience and I have rented a number of trucks from UHaul.. Stuff happens and UHaul personnel responded well. Kudos to them for that.

Everything went well, keep up the good work!

Fast and convenient

The customer service was good. The truck was very clean, but the maintenance was very poor. The truck was shaking VERY BAD until I thought the truck was going to fall apart. That was not a good look if you are a business and renting your vans and trucks out to customers. If they correct that issue. They should be looking at 4-5 stars on an average review.

Your rental system is well designed as it leads the renter through the services that you offer that a renter may need.

The truck could have been cleaner, but we had a couple of issues and the staff could not have been more responsive. We were very impressed by their professionalism, kindness and helpfulness.

Truck was dirty inside