Customer Reviews for U-Haul at Sudley Rd

6,426 comentarios

8004 Sudley Rd   Manassas, VA 20109
(S Of Rt 66 On 234)

(703) 361-4701

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 361-4701

8004 Sudley Rd
Manassas, VA 20109
(S Of Rt 66 On 234)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was perfect. The U-Haul technician (same at pick up as return) was great - friendly, efficient and knowledgeable.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
4.0

You could improve a few things. One by explaining to me why my rate went from $56 roughly to rent the U-Haul truck for 6 hours (2:30pm-6:30pm) to $113 when I had to go threw your online sign in multiple times just to return the truck. An yes I understand that I didn't refill the truck to the level it was at when I got it an I should have taken a picture of the fuel gauge to show it was not at full take when I got it an that was my mistake. However I don't see why I was charged $40 to refill the take when I know for a fact the it would have cost half of that to fill it up with the current prices unless your using premium. I was very frustrated with your online return because like I state before I had to do it multiple times just to find my reservation to return the truck an just cause I got it filled out an returned at 6:34pm doesn't make sense why I was charged a late fee for 4 minutes. I will mostly not be using U-Haul again do to this. However your employees when I picked up the truck we're very friendly an great people. I blame none of my problems with U-Haul on them

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

Be sure to clean out rental vans. The one I rented worked fine but had dirt, dried mud, etc throughout the back and the front was dirty as well. Otherwise excellent experience. Billy was terrific and the associate who was present when I returned the van was so nice, friendly and professional. He apologized for the dirty van and was cleaning it as I left. Terrific location.

Lisa H. 
Clasificación:
4.0

The truck I rented was difficult to drive. The steering felt very lose and it was a chore at around 45mph.. other than that, excellant experience. Your staff was awesome.. thank you.. I will be a return customer.

Gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
1.0

The truck had headlights out of alignment. The oil life was at 0%. The truck was parked in an 90° spot with metal posts on both sides of the perpendicular exit. Chrome would not confirm the GPS location on the check-in web site. I had to park my car across a busy 6 lane road and walk back and forth. The ignition key was "janky", and had to be jiggled in the ignition to start it. The web site said my truck was in one location and the store operator pointed me to a different location.

Dale E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kuljeet S. 
Clasificación:
5.0

I felt the professionalism was excellent.

Judith I. 
Clasificación:
5.0

Good service decent truck's

CESAR M. 
Clasificación:
4.0

location for pick up ended up being 40 mins away from desired location as there wasnt any equipment at the desired pickup point.

Kristopher H. 
Clasificación:
5.0

The young man who checked me in was very understanding of the stress around moving and was friendly, calming, and answered my questions (sometimes more than once) with patience. The perfect person to work with stressed-out customers!

Pati J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo C. 
Clasificación:
5.0

Everything was perfect. The entire Sudley team were professional, helpful and friendly.

ANDREW S. 
Clasificación:
5.0

There was only one employee working and he was running around like crazy. Kudos to him for serving all customers with professionalism and a positive attitude.

JOHNCURTIS M. 
Clasificación:
3.0

Process was easy to rent truck Truck cabin was not the cleanest Easy to extend time Like the digital option

jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia A. 
Clasificación:
5.0

I really like app access feature. However, the keys were in the wrong locked box. If the staff wasn't there I could not rent. Shops have to make sure they have keys in the correct boxes.

Nick C. 
Clasificación:
5.0

Very efficient return, which took only minutes

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN S. 
Clasificación:
5.0

Billy is always so helpful!

SYLVIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice H. 
Clasificación:
5.0

Everything was smooth and excellent. Please don't change!

GEORGE Z. 
Clasificación:
5.0

Have more agents available to move along busy days. One gentleman held everyone up 30 minutes

Ann B. 
Clasificación:
5.0

Creo q son una compañía muy grande , buen servicio buenos camiones , solo q para q tu servicio sea más q placentero tienes q hacerlo con anticipación. Por mi parte estoy satisfecho ice un viaje de Virginia hasta Indianapoles y gracias a Dios todo bien .

Julio Enrique C. 
Clasificación:
2.0

Despite having four open parking spots… I wasn't allowed to leave my vehicle here during the three hours I used a uhaul truck. I had to park half a mile away and walk there. Truck made weird noises and steering wheel was showing bare metal

JARED C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
3.0

Parking lot too small and overwhelming

Kaiya M. 
Clasificación:
5.0

Great employees.

Ronnie Lewis R. 
Clasificación:
5.0

excellent service 👏🏻

Wilson S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

ND

Ulysses D. 
Clasificación:
4.0

None.

Wilbert O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jahneya M. 
Clasificación:
5.0

All Uhaul people should be as helpful, competent, courteous like the guys in 8004 Sudley Uhaul.

Jeff G. 
Clasificación:
3.0

Cheap prices

Liza E. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

Positive feed back-Matt the customer service rep that waited on me was awesome. Saturday April 23rd 8 AM.

Don K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Swapnil B. 
Clasificación:
5.0

Great professional service, both during pick up and drop off. Gracias

Rafael Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

I was unsure where I can park my car for the time I was using the rented truck. I left it at the nearby Wendy's, though was afraid it could be towed. It would be great if you could collaborate with Wendy's, and provide customers with a temporary parking permit for the rental time duration.

DMITRY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Please continue to do a great job.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
3.0

I was told to inspect the truck for damage, but the truck was squeezed between other trucks so that I couldn't even see it clearly. In the end, I rented a truck with loose lug nuts on the driver's side tire...something I would not have checked anyway. I drove 400 miles on those loose lug nuts until 5 of the 8 literally popped off as I was driving down the road at 65 mph. I'm lucky to be alive today. I'm lucky those flying lug nuts and bolts did not hurt anyone else on the road. I got pulled over on the 3 remaining lug nuts. I lost an entire day while roadside assistance towed the truck to another location, and I received another truck. I can't recommend UHaul after this experience.

Todd H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERSHONLEVI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ertunc A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca L. 
Clasificación:
3.0

The truck is old and the steering was very loose, these trucks are obviously not well maintained. Not happy with the condition of the truck, this is very dangerous!

Richard F. 
Clasificación:
5.0

You better calibrate your trucks odometer. I drove a 15' truck for 51 miles but in the end you guys charged me for 69 miles!!! I definitely sure there is something wrong with it since I reset the tripmeter when I got the truck. Is this the way you keep the prices low for customers!?

Sajad S. 
Clasificación:
5.0

The trucks shocks were worn The truck was uncomfortable to begin with and compounded by the shocks. The ride was horrible and like a roller coaster The air conditioning would fail suddenly then come back on an hour later.

John B. 
Clasificación:
5.0

Very accommodating. Owner and employees were very helpful and nice. The van was clean and pleasant to d try I've.

Jamie F. 
Clasificación:
4.0

I could not use the mobile check-in. For some reason the error message said it could not find my location. Honestly, it could have been user error. In any event, the gentleman at the desk helped me through the check-in process and away I went.

Robyn W. 
Clasificación:
5.0

Continue your service.

Michael S. 
Clasificación:
4.0

Excellent service from beginning to end.

MICHAEL A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Hakan G. 
Clasificación:
5.0

Overall excellent experience, Chris was outstanding and most of all very helpful. Gracias

Elizabeth C. 
Clasificación:
2.0

Setting a drop off location required calling customer service while in store multiple times and being on hold for over half an hour. Which wasn't even set to a location that could take the towing hitch and had to be changed again while I was already driving to Philadelphia. Utility dolly was not given to me and was charged.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana H. 
Clasificación:
3.0

Just dropped off truck after hours so no one was there to assist us.

Joel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Outstanding service

Kevin S. 
Clasificación:
5.0

Very nice young man checked us in. No issues. In an out very quickly. Thanks.

David A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Francois J. 
Clasificación:
5.0

I have been using U-haul for over 30 years. Always right on time. Thank you..

TINACHRISTINE M. 
Clasificación:
5.0

Great service, fast, friendly. 3rd rental last 12 months.

Phillip M. 
Clasificación:
3.0

It had a lot of cigarette ash everywhere inside on the interior, so I could tell it wasn't wiped down at all. Otherwise staff was helpful and renting was easy.

Meredith C. 
Clasificación:
4.0

Process was easy and the location closed to my house

Mbaye G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

There were two staff members there and they each were excellent, professional, patient, interested in our moving success and thoughtful. Very rare in any business. Gracias.

Carolyn W. 
Clasificación:
4.0

I ended up renting a 6 x 12 utility trailer should have measured the opening because it's not a true 6 x 12. Went to pick up the motorcycle and it would not fit onto the utility trailer to narrow because of the design I haven't even told them what I was picking up and that it actually measured 59 1/2 inches wide and figured it would've been something they would've known with the opening. So it was a waste of almost $50 for nothing . Even called them within 15 minutes of the rental and told them it would not work and never got any reply to well maybe we could refund your money or anything it was just like oh well. In the future if I ever have to do a utility trailer would probably do Penske because there's is a true 6 x 12.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JETHO C. 
Clasificación:
5.0

The customer service and equipment were great, thanks!

Jordan S. 
Clasificación:
5.0

Great service.

Michael D. 
Clasificación:
1.0

The guy that checked me in was rude and acted annoyed when I asked questions. I gave him the benefit of the doubt a few times, but no matter what I did or how I tried to change my delivery, we hmwas rude and unprofessional. I won't go back to this location because of this guy.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

The truck was not in good condition. High miles, steering column was bent, and the check engine light was on. The truck had heavy damage to the front bumper and decals on the driver door. It pulled to the right when braking. There were moving blankets left by the previous renter in the back. I had trouble getting the key to turn the ignition and had to go back inside to get help starting the truck. The ignition issue plus some check out issues that were out of your control due to the back of my driver's license being faded, caused me to run behind schedule. So by the time I realized the blankets were in the back, I decided to just live with them even though they were a nuisance and in my way. During the check in process, to avoid a $25 fee I had to fold the blankets, even though they were not folded when I got the truck. I'm normally satisfied with U-Haul, this is my first time with a complaint. Nobody is perfect, but please try to have the trucks in good condition and cleaned out. I felt very frustrated that I could have possibly been charged for someone else's mess, and to avoid that I had to fold the blankets I didn't want or even used. I was also frustrated with the key not fitting the worn out ignition and needing finesse to start the engine. This truck really needs to be taken out of service.

Aaron J. 
Clasificación:
4.0

This has nothing to do with the pickup location but moreso the scheduling person that calls before to let you know where to pick up the truck. Two days before the scheduled pickup, we were told we needed to pick it up in another state. There should be more transparency.

Sade S. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore R. 
Clasificación:
5.0

El cliente no dejó un comentario.

angelica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

This was Excellent service. Blake was great (excuse the pun) - very professional, friendly and knowledgeable. Give Blake a raise! Thanks.

ANDREW S. 
No se han enviado comentarios para esta ubicación.

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