Good service
RICARDOAUGUST L.Customer Reviews for U-Haul at Sudley Rd
Testimonials From Recent Customers
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The guy who handled all my paperwork, hooked up my trailer and reviewed safely protocol was exceedingly professional. I've rented from other uhauls, this interaction, w/ this employee will ensure that I only rent from this uhaul location for future needs. What a fantastic representation of the company â€" courtesy, knowledge, and caring were all on display! I am apologetic that I don't recall this team members name, but you should recognize him publicly for the manner in which he represented this franchise!
DANIEL H.The person who I spoke with 24 hours before was professional and helpful. As was the person there at check in the day of my arrival. Was very satisfied.
Robert H.N/C
MICHAELSTEPHEN S.Wow what a great experience!!! Thank you Kyle Jackson!!
CHRISTINALYNN A.Treated very well. Employees at pick up and drop off were professional and polite.
Marv S.It was a fast process getting in and returning the truck
Zanete R.The associate who helped with rental was rude Initially he gave me keys to a van that was incredibly filthy inside- when I went back in to the store to explain the situation and ask for a new van he seemed annoyed- he reluctantly gave me keys to a new van
RYANNAGID F.Reservation was made and pick-up/drop was done without a problem.
STANLEY C.The refill gas gauge in the paperwork was way off, in Uhauls favor. I ended up putting an extra quarter tank in the truck. Probably an extra $20. What a ripoff.
Richard H.Make sure truck is cleaned out in the back. I had a 4ft by 4ft glass panel that broken and shattered that i had to clean myself left over from last customer.
Troy O.The per mile rate seems to be a lot but great service
PATRICKWILLIAM W.Everything was good, thanks
JOSE B.Pretty simple transaction as it should be but don't get to keep furniture blankets
STEPHENTHOMAS P.overall good experience. No issues.
Robert R.The cab was full of dog hair, from a previous customer I assume, luckily we didnt need to put anything in the cab. The rates we were quoted weren't what we were charged. We paid nearly DOUBLE what we were quoted at the time we made the reservation. What's up with that?! I placed the reservation but my partner did the pick up so I didnt even notice the drastic jump in price until after we dropped the truck off. Also the guy working there told my partner we HAD to drop off the truck in fort washington, which is out of rhe way for us and reauored an additional trip, but the person I made the reservation with said that we could drop the truck off at any uhaul location, including where we were moving to. He didn't say anything about " fort washington being the only drop off location" WHAT'S UP WITH THAT?!!
JOHNATHANMATTHEW S.Easy to get to. Quick, easy return.
Glenn S.Sign on return lane says to stay with your equipment and someone will come out, but no one comes. Get rid of sign to people know to walk inside. I disconnected my own trailer and dropped the tongue on the ground. Overall good price and products.
EDWARDTHOMAS S.Staff was knowledgeable and courteous. Rented a 6x12 trailer and recommend a drop down wheel like a boat trailer has. Tongue weight is too heavy for some to lift.
ARTHURBOND J.Made a reservation for a 20 inch truck for a one way trip since I was moving long distance. I ended up with a 17 inch truck at a different location that was not a one way truck! So not only did I not have enough room for my belongings; I had to drive the truck all the way back to the pick up location the next morning. I then I had to pay someone else to remove the remaining items from my home the next day; resulted in a two day moving job instead of one! I had to spend much more money than intended. If the truck that I wanted wasn't available a reservation should've never been confirmed! Never again!
DANIELLENICOLE P.Not everyone has smart phones The after hours check in is not very user friendly.
JESSEEARL C.Need parking nearby.
DELLASRAY B.Fix your app. I was unable to complete return using it. It kept requesting pocture and would not move to next screen. I had to call in and wait on phone over an hour
RUSSELLA K.The staff was very friendly and made renting easy. Hover not having a place to leave my personal vehicle was a big deterent.
DEBORAHJEAN P.To improve customer service it would be helpful to have everyone on the same page. I was verbally quoted a total less than $500 and advised I would have 24/7 pick up service at 0430. I arrived at that time and after contacting the 800 Uhaul number, Kelly advised I was unable to complete my order based on the equipment needed. I had to return to the location at 0900 waited an hour for the system to be fixed for my rental to be processed which cost $522.50 (not less than quoted) and had me lose time not arriving to my destination during daylight. I didn't get home until 0300 but was able to do a partial return for the hitch before my allotted time. I returned the truck before the agreed upon timeframe and the allotted tank amount to be charged an approximate additional amount of $12. The beginning process was incredibly lengthy, confusing and unfortunate. After the purchase I found I could have made the same rental for $300 less. The return was great, easy drop off no questions asked out the door.
Stacye L J.Efficient, to the point, easy and helpful.
Rowena M.Thanks for the great customer service and for hooking the trailer up to our vehicle.
JESUSHARIEL R.The vehicle rented to us was not in good condition. It worried me the entire time that we were going to break down. The engine was making so many different noises. It was extremely unacceptable that this vehicle was rented out in this condition.
JOHNATHAN C.Pleasant staff that handled the customers in a timely and friendly manner. I've used this location multiple times and will continue to do so.
MARTINLEE M.hi all friends go to this store nice costomar service i invites all iam so happy rate also gud thank you
GANESH T.1. Please walk me out to the precise truck. Don't just tell me it's over there. 2. Please advise me that the truck already has a padlock, so that I don't have to buy one. Seems like the sales rep knew why I was buying a lock (to lock the truck), but the truck already has one. Additionally, the sales rep did not know why there were 2 keys; one was for the ignition and the other was for the pad lock. Please know what you are renting.
Jee V.Team was awesome, did it all perfectly.
CHRISTOPHERK H.The location was convenient, the equipment needed was available and in excellent condition, and the staff was friendly and knowledgeable. Gracias.
Tonya C.Very professional and helpful. Appreciate the help from Billy, and from the other young man that was in the office that day.
Michael D.Great location and great service
Edward K.Nothing, just keep up the great service. Staff was professional, got me in the reserved truck quickly and the return process went smoothly.
KEVINLAMAR M.I hope one doesn't need to upload DL information every time we rent though.
Godwin A.I'm not sure if this reflects upon this specific location as trucks come from everywhere-I did the mobile checkout where I had to confirm damage on the truck thinking it would be faster. I could not really see the supplied images of the truck (it said to use landscape mode, but the page wouldn't reorient when flipped...but they would have been too small that way anyway without being able to download). There were hardly any "X" stickers on the truck, which had an incredible amount of scratches and dents that I didn't want to be held accountable for. The gas gauge didn't match the gas on record either. One of the tires is slashed as well. I would definitely never use mobile check out again, I wasn't timing it but I think it took me 30 minutes of writing notes and taking pictures of damage of a truck that isn't even mine, which was pretty ridiculous. The staff here was very nice during my very limited interactions with them. Returning the truck took just a couple of minutes, and that's only because someone pulled in right before me with a return.
James R.Uhaul.com/share didn't work.
JOHNRANDALL D.The process of obtaining the rental vehicle, in store, was not good. When we finally got the key, tried to start the vehicle but were not told about having to push the brake and pull the key out a bit. Had to wait to get someone to show us how to do it. Dropping off was a great experience and the gentleman who helped me was very kind and respectful!
Kerry D.Truck did have a sweat odor
ROCIOAMELIA Q.Good customer service
VALERIAALEJANDRA A.Very good service costumer good guys they help you in everything I recommend this location thanks you guys for good service âï¸âï¸âï¸âï¸âï¸
ROBERTOCARLOS Q.In and out in no time, get new van, so very easy, get people to work with
ANTHONYQ H.Was told that I could not unhook or hook back the trailer that I rented and it would need to be done by U-Haul. If that is so then why are there pictures and instructions on the back of the truck showing how to do this?
ANTHONY R.1/2 tank of gas is worth more than a 10$ reimbursement. Come on, your a million dollar company nickel and dining your customers.
Kyle W.Van was pretty much brand new. Rode excellent. The seats are great for anyone who has back issues.
PATRICIAANN S.The equipment was cleaned but it smelled bad. I used a ton of Lysol spray to kill (attempt to) kill the odor. The seats could've used a bit of cleaning off but I threw something over it. Chris went out of his way to help me and the other gentleman was nice as well; I didn't expect the great customer service from these two. This is the primary reason for the high rating. In spite of what's going on, they were handling the customers (sometimes it was busy) very well.
ROLANDA J.Your check in representative needs to be a bit less "robotic". I realize Sunday afternoon is a busy time for returns, but a bit more personality would have been nice. Did not get a "Thank You for renting with us" or anything near that....just "You're all set, see ya"
THOMASEDWARD E.The location is directly off of a very busy street. The parking lot has very little customer parking. With that said, the personnel was very prompt with receiving our rental equipment. Just be prepared to possibly park your vehicle next door at the Wendy's.
Lateish M.They make U-Haul look like a decent company. Highly recommend
Nathan C.