Comentarios del cliente para U-Haul at Sudley Rd
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Testimonios de recientes clientes de U-Haul at Sudley Rd
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Wayne H. en
Great customer service!
trina C. en
We have rented and purchased items from this location several times. The rental and return process always goes smoothly. We will certainly be back.
Bonita S. en
ensure that time is taken to state what would happen at the other end and not just state ... I can't tell you anything because I can't see it untill after you pay ??? ... I did a one way rental - did not get to pick it up at the location I requested and when signing contract was not able to look at it first ... I did not know I could check it in electronically when I returned it until AFTER I had left the area and the trailer was already secured in the lot
Mark H. en
Great customer service!
Jay B. en
Very efficient and very happy customer.
David S. en
Only problem was a unbalanced front wheel which caused some shaking over 45 mph. Other than that I had a good experience. Thanks!
Gordon C. en
This may be the best u-haul location I've ever been to.
Alfred H. en
If a customer drop their phone while online check in after hours, will U-Haul repair or replace their damaged phone while (working) for U-haul?
Walead E. en
Excellent service .
Roland J. en
my Experience was very good and I will be renting from that location again.
Michael Z. en
Very professional -- quick and easy equipment dropoff
Lincoln B. en
The cup holders were sticky and had stains in them. The $1.29 per mile charge I feel is too high for in town use
Carol V. en
Staff friendly, efficient, and quick. They were able to make a last minute change. Very happy with equipment. Only negative was the 'sealed' hand truck that took up space.
Robert C. en
Always very professional and timely.
Alfred H. en
U-Haul always have your moving equipment, just plan ahead.
Stavri L. en
The young gentleman told me he would waive the extra charge since I was not informed, but I see that you still charge my credit card. I will not recommend the service
Nektarios A. en
My van was having a burn smell coming out from the heater when was turned on , left high beam light was not working,
Henry R. en
Terrible customer service. Terrible IT service. Your app as well as your website continually failed during truck return. I spent an hour in the cold trying as well as calling in. I will probably not rent from uhaul again.
Joel R. en
Excellent system wiTh returning equipment! I felt like a gold member at a large car rental location at the airport when they have check in valets! It was quick, swift and professional in receiving the truck and listening to and advising me if my complaint regarding not having received a furniture dolly at the pickup location.
Paul V. en
This location in a congested area but the employees are great despite traffic and crowds
Marlene P. en
There was no space on site to leave my vehicle. They did instruct me to park 3 buildings away in the back spaces of a strip mall. Not great for me, 68 yr old woman and it was raining, coming back after dark. Had no options but to do it. Only for that reason would I not use them again or recommend them.
STEFAN S. en
Thanks
William A. en
I was told when I returned the equipment that the price was going to be $40. But then when I saw the charge to my card it turned out to be $48 instead. Would just like the have the details be told clearly a d accurate.
Tank N. en
The gays are so nice
Chris H. en
While this location was great, the online reservation and over-the-phone customer ServiceSource process was extremely poor. U-Haul changed my pick up location three times, called to let me know that my reserved and confirmed equipment was no longer going to be available, and, when I called to discuss it, the service from the Woodbridge, VA office was poor and argumentative to say the least. In the future, I will always seek out an alternative to using U-Haul.
Joshua G. en
The staff was friendly and helpful. My only complaint was that the cabin of the truck was filthy.
Arthur S. en
You become much too expensive for trailer rental! Over $600 for a 12x6 one way, never again.
Wallace J. en
Put new wiper blades on the truck.
TAMARA D B. en
Issue isn’t with location the problem is the fact that I had to call the 800 number three times to report that the 1/2 dozen of pads that I was charged for were not in the truck. Additionally, someone should explain to customers that when closing out your ticket via the mobile app you need to do that at the physical location. If not, once again you are stuck calling the 800 number, and they can not close the ticket.
Michelle T. en
The agents were friendly and knowledgeable and the rental process was quick and efficient. One of the agents brought the truck up front at the main entrance and it was greatly appreciated because it was a very cold morning. I would also like to express that the movers from Pender Moving Services were excellent!
Amanda M. en
Had a great experience - recommendation would be to offer ball and adapter into original price as rental option
Robert S. en
All of the guys who helped did great.
Kieran S. en
Gas tank only half full. Truck was dirty. Web app was not working for pick up inspection. Return processing took too long.
Earnest G. en
Very professional and helpful
Michael R. en
U-Haul leaked. Water on everything by back foot and half of the floor
Warren K. en
Easy check out and return. Super friendly staff members.
Raja K. en
Improve the attitude and customer service skills for both employees who checked the equipment out and the one who received the equipment. You get the impression that they are only interested in the money, but not the client.
Gandi Y. en
Very friendly agent and fast
Joni E. en
I liked that there was one way in and a separate way out of the parking lot, and it was well marked.
William M. en
Just fyi- my wife's account was charged twice for $47.00. Overall satisfaction with service. Thanks
Scott N. en
During a busy Saturday morning, there was only one person to attend to everyone's needs resulting in a line forming quickly. I made a reservation for two furniture dolly's. Yet, there were no furniture dolly's available. This created problems for my move. I strongly suggest your reservation system syn up with current availability of moving equipment or else a customer is greatly impacted when reserved equipment is not available.
Bradley M. en
Was fairly upset that the pickup location I had set up was not the one that I was allowed to use, this put me way behind schedule my entire move. If I reserved a week in advance the equipment I requested should be available where it is requested, not 45-1hour away.
Antonia V. en
Great services every time. Thank you.
Regis H. en
Great staff, they all made it easy Thanks
Douglas M. en
Very easy pick up and drop off.