Customer Reviews for U-Haul at Spruce Hills

5,461 comentarios

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lenard C. 
Clasificación:
4.0

Allow more milage

Kipp Z. 
Clasificación:
5.0

Train your booking personnel responsible for rescheduling a pick-up distance calculations. I was originally rescheduled to pick up my trailer in Grinnell 2.5 hours away. I found the trailer I needed in Fort Dodge 1 hour away.

Jonathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carri M. 
Clasificación:
5.0

Very nice people

Joe F. 
Clasificación:
5.0

Very nice people.

Joe F. 
Clasificación:
5.0

friendly, knowledgeable

Thomas G. 
Clasificación:
5.0

Rebecca was knowledgeable and super kind! She has always been very helpful when we have used Uhaul! Thanks

Dana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roni C. 
Clasificación:
5.0

Wouldn't change anything...staff were helpful and friendly.

Mike M. 
Clasificación:
5.0

Keith Shrum went over and above to help me out! I really do appreciate it.

Andrew D. 
Clasificación:
4.0

When I Called & said I'd be a few minutes late cause we ran into a snow storm, the person that answered the phone said that was fine. We were 10 late & had no extra charges. Our trailer was checked to make sure No damage & then backed into open space. The people that checked us in & out were professional. Yes I would use them again (trailer)

Charline L. 
Clasificación:
5.0

Very helpful and friendly

Tim B. 
Clasificación:
5.0

I have used this location many times, always very happy.

Julie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murlaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty E. 
Clasificación:
5.0

There was conmfi=usion as to my appointment but once cleared up, the work was rescheduled and they did a great job.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalynn P. 
Clasificación:
3.0

When I went to pick up the U-Haul, there was only one person working so there was a line. No big deal. However, he was so frustrated with the computer system, his boss, the placed he worked, that the excessive profanity he used was unacceptable. If I had not already had a reservation and needed the vehicle, I would have walked out. It was so over the top. I wonder why he is working there. I do not remember his name, however he had red hair

LeighAnn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey B. 
Clasificación:
5.0

Make self return easier!!!

Tyrae T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
3.0

El cliente no dejó un comentario.

William C. 
Clasificación:
2.0

The mileage was entered incorrectly (eventually causing an issue on the receiving end). We were never told a specific drop-off time, which resulted in late charges. When we asked about a lock to lock up the back of the truck, we were suggested a lock that ended up not actually fitting on the truck at all, so it was wasted money.

John F. 
Clasificación:
2.0

Gore more than one person do deal with so many customers. The line inside was almost out the door and the line to drop off was backed up with no one helping. Pay your employees better so someone would want to work for you. The only reason I use U-Haul is because I have no choice. I hope you go out of business.

Adam D. 
Clasificación:
5.0

West Kimberly Uhaul screwed up my reservation but the people at the Bettendorf location picked up the slack and took care of me! Great customer service!

Matthew H. 
Clasificación:
5.0

Speak with Becca. She's great and needs a raise asap. 6$ minimum raise

David W. 
Clasificación:
5.0

Friendly employees cheers

Sean F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
5.0

Everything was great but the trailer we rented had not been swept out by the previous user. Otherwise would still recommend this location.

Phil P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

nothing comes to mind

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

les S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Islam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill N. 
Clasificación:
5.0

Great service at this location!

Keith B. 
Clasificación:
5.0

Tamara runs a very clean efficient operation, great to deal with.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
3.0

One person working. 30 min in line to turn equipment in. Then the tolls started coming in. I disputed amount of charges on line. No return call or email. Uhaul kept making charges despite my dispute. Will look for other carriers in future and tell everyone of my experience

Bret S. 
Clasificación:
5.0

not one thing

Hugo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

Drop off was quick and efficient

Steven W. 
Clasificación:
5.0

Very friendly. Smooth transaction. Highly recommend!

valerie M. 
Clasificación:
5.0

Keith Shrum did an excellent job in installing my class 3 hitch. I would highly recommend him for your next hitch install.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin J. 
Clasificación:
5.0

The staff were very nice and helpful and made sure we were able to drive the truck

Wanda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Store was extremely busy so wait time was pretty long.

thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
5.0

Great team of people. This will definitely be my go-to location for any needs!

SHELLY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The man who installed it as amazing and so honest and helpful. as were the people at the front counter. Would highly recommend!!

Connie V. 
Clasificación:
5.0

My installation experience with this U-Haul location was a first class very professional experience. They were upfront, totally professional and the result with my hitch shows it.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

Second time in a row where i received a phone call asking if I returned the trailer-which I returned a day early The Waukee location did not check in the trailer - thus requiring a phone call to me

calvan C. 
Clasificación:
5.0

Thanks for doing stuff rhe right way

Kevin B. 
Clasificación:
5.0

The young lady that checked the truck in was very pleasant and efficient. Represented the company in an outstanding manner.

Richard W. 
Clasificación:
5.0

staff deserves a thank you very well trained

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
3.0

I didn't get the blankets that I paid for. Second time that's happened to me. I just let them know, and they refunded me, fortunately.

Caleb L. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meghan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen B. 
Clasificación:
5.0

No issue, the truck was ready to go, the facility was busy and got us on the road in no time.

Jeff K. 
Clasificación:
4.0

If there are locations that do not have sizes needed available, don't give them as an option for reservations. We have several U-Haul pickup locations near me and had to drive 45 min to get, pay for gas and ride there, on 1 day notice. Gave me extra day and mileage but does not makeup for time and gas sownt to go that far when I had to drive half distance of moving trip then back to do it again next day for the move

Terri V. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAX K. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

Service at check in and out was excellent. Even though they were busy the employees helped me quickly get the trailer hooked and unhooked. Will definitely rent from this location again.

Gregory G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Make sure paperwork is filled out correctly.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

Nothing, everything was handled perfectly..

Keith B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rich A. 
Clasificación:
4.0

Difficult to understand your policy on disconnecting a transport from your uhaul 26' truck. Had issues picking up transport at a different location because of you dispatch issues. Could not use a non-uhaul truck to pickup transport. Needed to suspend packing to use the 26' truck to get the transport or Lise insurance coverage, etc.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

Rented an appliance Dolly which helped with moving a washer. Much appreciated thanks

Patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

Cheaper Prices

THOMAS N. 
Clasificación:
5.0

Seamless and flawless experience.

DAVID P. 
Clasificación:
1.0

The mechanic went crazy and tried to fight customers. Cursing and following people out if the store. I spoke to management and they were rude and did not care. I have filed an official complaint with corporate but I will never use this company again.

Peter O. 
Clasificación:
5.0

Keep doing what you're doing!!! Thank you

Martin A. 
Clasificación:
3.0

They had the wrong size trailer for my trip. Sent me 9.8 miles away for another one. Not happy with how it was handled

Susan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIE G. 
Clasificación:
4.0

The site was well staffed and surprisingly busy on a Sunday morning. I was able to get in and get my truck quickly. I would have preferred a truck with a full tank, but with the distance I had to drive I had to both top off and refill my tank anyhow. A full tank would have made it 5 stars.

Martin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
3.0

When I arrived to pick up the reserved truck, there were two other people standing in line and NOBODY in the store to wait on customers. It was close to 10 min before somebody appeared from what appeared to be a break room to wait on us, the customers. I understand being due for a break but I would think customers come before breaks.

gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach L. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

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