As a full time night shift nurse they went above and beyond making sure I had everything I needed. Not only were they extremely nice but it started to rain and I felt like I needed more time and instead of extending a couple hours they let me have the truck another 24 hours on the house which made a world of difference! I can't even express how much easier they made this move for me especially since my moving company backed out on me last minute. I can't speak to the service at other locations but the staff at Kimberly and Utica Ridge are fantastic!!KATELYN D.
Customer Reviews for U-Haul at Spruce Hills
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PATRICIA C.
The first truck had engine issues. The office apologized. A sending to engine was off!. The office replaced the truck immediately. Great service.EDWIN H.
El cliente no dejó un comentario.MICHAEL N.
Brandon Fullmer Was awesome ! He answered all my questions about the trailer and was very professional. Definite asset to this location!Kelly H.
El cliente no dejó un comentario.Janiece A.
Only one person was working the front desk. There was a line of six different customers each one taking about 12 to 15 minutes to get there Uhaul. Also there were to be blankets and A dolly in the back of the truck that weren't there. Upon return the website did not work. It did not respond to text nor email.kevin C.
Not enough staff with one person doing all jobs Wait was 45 minutes with a reservation time Not a good experience Very unhappy with new Moline location One mile from home and no travel trailers so had to drive extra miles into Iowa and then very poor serviceCHRISTOPHER R.
El cliente no dejó un comentario.RICHARD M.
Trying to rent a vehicle was an awful experience, long wait times to talk to someone on the phone. Very confusing process about renting an unavailable vehicle (why is this even an option) and then where I was supposed to pick up my truck kept changing. Most employees were rude and unpleasant to talk to. When we picked up the truck there was a gecko inside. The truck was loud and terrible to drive and offered no Bluetooth.ASHLEY L.
The service was poorer than I've previously experienced. I had to wait a significant amount of time before i was able to check out my vehicle. My pick up time was 9AM, I arrived early and didnt leave with the truck until after 920AM, even after letting the 2 employees know i was there. I also was going to be a little late on the drop off at 3PM. I tried to call 6 times starting at 2PM and was immediately put on hold every time with speaking to anyone. Everyone was polite when we interacted.DANIEL F.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.JODIE S.
El cliente no dejó un comentario.TROY A.
Lower the price.JOHN B.
El cliente no dejó un comentario.DAVID N.
El cliente no dejó un comentario.Paul P.
I rented a 6x12 trailer 3 days prior fotrailerr a one-way drop off $170 same trilailer one-way drop off an hour closer to my location the the first $258. I will never do it again. I will borrow a trailer first and haul it both ways.GARY S.
El cliente no dejó un comentario.Laura G.
El cliente no dejó un comentario.TIA H.
The day I needed the truck was an extremely hot day and the truck has no air. Was difficult to breath with how hot it was in the truck, and I'm not talking about the box, I'm referring to the cab.JENNIFER M.
El cliente no dejó un comentario.JOHN V.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.LAVERYNE J.
Employees not knowledgeable about equipment, they were less than interested in helping and it took 45 mins to rent the trailer even tho I completed most info online. Would not recommend.BRANDON K.
Truck was terrible , transmission shifting , a lot a play in the steering wheel driving on the highwayBRUCE N.
El cliente no dejó un comentario.Purvesh M.
Customer service is horrible. When I picked up my vehicle the man slurred his speech and seemed slightly altered. I told them I never got my text saying the equipment was ready. When I called the local number to check if it was ready the call went to somebody out of the area. She adjusted the time on my contract but then the guy at the rental location said I could not have the extra hour. When I returned the rental the sign said to stay in the vehicle until somebody came. Nobody came. I went in and they said they were busy with other customers but nobody was there. The whole process was frustrating. It never used to be this way. U-haul in Bettendorf needs to learn about customer service.KANDACE B.
El cliente no dejó un comentario.STEVEN T.
Bathrooms need to be cleaned regularlyANN H.
Look like animal waste on trailer floor but turned out to be clums of dirtThomas P.
Gas tank was only half fullMegan M.
El cliente no dejó un comentario.CODY M.
Not all employees are knowledgeable of their inventory (includes, all packing supplies, locks and rental equipment and how to use the computer system for verifying rentals). There's also not enough employees working at this location and the overall location of this business is awful as there's not much parking and getting in/out of this location is difficult.STEPHANIE C.
El cliente no dejó un comentario.Kaedi M.
long lines, under staffedDENNIS P.
N/A I told them I needed to wait for my daughter ND it had been a very long day moving..I was told to wait inside in the air ND a water cooler was right thereDANA H.
El cliente no dejó un comentario.Sara G.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.DARRELL S.
Good service at this location. It was busy and they worked well together to get everyone taken care of. Also easy and quick drop off service.RICK B.
El cliente no dejó un comentario.CATHY G.
El cliente no dejó un comentario.STEVEN T.
Your furniture pads are a bit skimpy in the "padding", you might just want to call them blankets.Steven F.
El cliente no dejó un comentario.Loanna M.
I'm 5ft tall. A little step-up below the running board would be great for those of us who are vertically challenged! :)PAMELA M.
El cliente no dejó un comentario.Barbara J.
El cliente no dejó un comentario.James T.
Simple check in and friendly staff ðŸ˜ƒ.Dean R.
Good experience. I returned the trailer about 45 minutes late and got charged for another day. Oh well.RICHARD J.
i have been overcharged and the manager agreed to do something different . i have 2 charges and no credits. i need a call 563-343-9221 Jodie Smith I hope to have a call in the morning so i don't have to spend an hour chasing this down.jodie S.
The vehicle had not been cleaned and was so full of cigarette smoke it was horrible! They did not let me know there was a $20 fee for not logging and downloading their website. Along with the other $80 in hidden fees. I have also never received an email with what was charged.LISA W.
El cliente no dejó un comentario.Rene M.
El cliente no dejó un comentario.KELLY D.
The manager is rude and only cares about money. I bought a rooftop cargo kit that included 6 strap downs for $50 online. When I got to the store to pick up my order, it was marked on the shelf as $60 but "as a courtesy" she would only charge the online price. When I got home to pack it, the straps were missing from the box. I called the store and talked to the manager to explain, asked if I could just come back and pick up some straps. I immediately went back. As usual, I had to hunt someone down to help me. He got the manager who had already forgotten my call. She inspected the cargo bag and empty box, read that straps were included with purchase but she was going to charge an additional $25 bucks for the straps because she had already given me a courtesy credit. I told her it didn't make sense and I didn't agree and it isn't a courtesy to pay the listed price for an item if it is marked incorrectly. Moreover the straps should be free with the bag as stated on the box. And if she was going to gouge me it couldn't be for more than $10 the full price of the cargo kit. I was desperate and told her to do what she had to do. I have spent well over $1500 in supplies and equipment with Uhaul on this move. It has been a horror show. Don't even get me started on the moving labor I hired from uhaul.com but you don't take any responsibility for. I still have zero resolution for that fiasco.Lisa L.
El cliente no dejó un comentario.MARK S.
Great service as always..fast & friendly!!Timothy S.
The trailer was extremely dirty, maybe with grease, which got on to our furniture. We are very disappointed with the lack of having a clean trailer.RICHARD J.
The staff were courteous and got me in and out quickly. I have always used this location for that reason.JULIE M.
El cliente no dejó un comentario.EDWARD M.
The 4 x 8 trailer chains were rusty otherwise, everything was great.sam N.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.DANIELLE W.
Truck cab was not clean. I felt like I was an imposition. Not friendly and no sense of urgency. Could have been a bad day for Tamara. The truck did what it was suppose to do.TERESA V.
Both locations very professional and helpful No problems..simple and easy from start to finish. Highly recommend.Danny A.
My 2 visits to uhaul in the past month have both taken much longer than they should. Staffing on weekends seems to be too low making long wait times for customers.Elizabeth P.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.LEE M.
Brakes were really soft. I would not want to drive the truck in heavy or stop & go traffic.GARY T.
Our truck that we reserved a month out wasn't available. There was no coordination with movers. Never using your company again. What a joke.LYLE P.
Was disappointed that I had to spend MY money to drive back to Uhaul to inform them that I was keeping the truck overnight. This was due to phone lines being down on their part . Point is , I shouldn't have had to pay for that mileage . Shame on you !BARBARA V.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.DOUGLAS S.
El cliente no dejó un comentario.Angela G.
All goodDANIEL M.
Everything went smooth. The van was ready at the appointment time. The van was in excellent condition, nothing went wrong at all. Easy return too, I spent 15 minutes combined picking it up and returning it.MICHAEL O.
El cliente no dejó un comentario.Lawrence M.
To wash it everything eles was greatMELISSA D.
Women manager was great!Jeffrey M.
My only complaint is that you only had one person working when opening on Saturday morning, I had to wait 20 mins to get my truck. On the busiest day of the week you should have more staff on hand.STEPHEN Q.
Place was very busy. However, I only had to wait for help very briefly. Check in and out was a breeze!mary M.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.LINDA C.
El cliente no dejó un comentario.CRYSTAL C.
El cliente no dejó un comentario.Charles C.
Need back up plan for system malfunctions or discount renters. 25% of my rental time was spent in your office. Disappointing.Kelly C.
The equipment was cleaned out before I rented it the guy sweeps it out in front of me. The part I'm having a hard time understanding is how I traveled 50+ miles I rented a uhaul the previous week and did major moving traveling much further and did about 50 miles. This experience I only picked up a pair of chairs and returned the vehicle and was charged with 50 some miles. I supposed I should have looked at this before I left this last time because based of google maps it would have been 20 or so miles round trip. Paid around 150 for 2 20 dollar chairs wasn't even worth it.KELSEY W.
I was charged twice. Once online and once in the store. Wondering if someone can reach out to me to refund one of the rental charges. ¡Gracias!CHAD R.
Seemed like very slow service. Also, they tried to overcharge me. I told them i did not want to pay $15 for the insurance. He told me he would take it off. When i was going to pay i noticed that he did not because my bill was too high.DANIEL T.
El cliente no dejó un comentario.RHONDA B.
I wish I could remember the name of the employee that was working at the time. That person was attending to everything by themselves and I thought handled themselves very well for having 3 customers at a time when the rental process is not necessarily a quick one.DANIEL P.
They DONT return phone calls! They tell you they will take off late fees and work with you when you have crappy banks, but when you call back to make the payment you can't get through, and you call back fifty times.....no exaggeration......and you have to sit on hold for over 20 minutes which I can't do because I have a special needs child, so now the late fee is back in there! I so sick of this location!WENDIE O.
I left a receipt in the back of the truck I rented and they charged me $25 to bend over and pick it upCONNIE V.
Grew up in this area & been going here over 40 years when we need to awesome place & still great service!Richard T.
The manager that waited on me was wonderful. You definitely need more people like her she knew everything that I threw at her. Plus other people.RONALD K.
Thank you for such great customer service! You came up with a solution to our moving needs and got us on our way in no time. Truly appreciated. Fantastic team!SUSAN R.
The interior of the truck was not as clean as I had hoped, but I am renting a truck to move things in the bed so.... I overlooked it. When i realized i was not going to be done in time i went to the link for returns and processed the request. I thought everything had gone through. Unfortunately I was wrong. That part I own up to. But to answer my phone at 7 am to a man yelling at me that i "couldn't have it today. It is being picked up in a half hour. You need to get it back here right now" all while yelling. So of course I rush right up there for the so called manager to approve of the way he spoke to me. I dont aprove of anyone being treated the way I was over a simple mistake. They have no tact. I was very disappointed in the customer service skills.CHRISTY B.
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