Simple check in and friendly staff ðŸ˜ƒ.Dean R.
Customer Reviews for U-Haul at Spruce Hills
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good experience. I returned the trailer about 45 minutes late and got charged for another day. Oh well.RICHARD J.
i have been overcharged and the manager agreed to do something different . i have 2 charges and no credits. i need a call 563-343-9221 Jodie Smith I hope to have a call in the morning so i don't have to spend an hour chasing this down.jodie S.
The vehicle had not been cleaned and was so full of cigarette smoke it was horrible! They did not let me know there was a $20 fee for not logging and downloading their website. Along with the other $80 in hidden fees. I have also never received an email with what was charged.LISA W.
El cliente no dejó un comentario.Rene M.
El cliente no dejó un comentario.KELLY D.
The manager is rude and only cares about money. I bought a rooftop cargo kit that included 6 strap downs for $50 online. When I got to the store to pick up my order, it was marked on the shelf as $60 but "as a courtesy" she would only charge the online price. When I got home to pack it, the straps were missing from the box. I called the store and talked to the manager to explain, asked if I could just come back and pick up some straps. I immediately went back. As usual, I had to hunt someone down to help me. He got the manager who had already forgotten my call. She inspected the cargo bag and empty box, read that straps were included with purchase but she was going to charge an additional $25 bucks for the straps because she had already given me a courtesy credit. I told her it didn't make sense and I didn't agree and it isn't a courtesy to pay the listed price for an item if it is marked incorrectly. Moreover the straps should be free with the bag as stated on the box. And if she was going to gouge me it couldn't be for more than $10 the full price of the cargo kit. I was desperate and told her to do what she had to do. I have spent well over $1500 in supplies and equipment with Uhaul on this move. It has been a horror show. Don't even get me started on the moving labor I hired from uhaul.com but you don't take any responsibility for. I still have zero resolution for that fiasco.Lisa L.
El cliente no dejó un comentario.MARK S.
Great service as always..fast & friendly!!Timothy S.
The trailer was extremely dirty, maybe with grease, which got on to our furniture. We are very disappointed with the lack of having a clean trailer.RICHARD J.
The staff were courteous and got me in and out quickly. I have always used this location for that reason.JULIE M.
El cliente no dejó un comentario.EDWARD M.
The 4 x 8 trailer chains were rusty otherwise, everything was great.sam N.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.DANIELLE W.
Truck cab was not clean. I felt like I was an imposition. Not friendly and no sense of urgency. Could have been a bad day for Tamara. The truck did what it was suppose to do.TERESA V.
Both locations very professional and helpful No problems..simple and easy from start to finish. Highly recommend.Danny A.
My 2 visits to uhaul in the past month have both taken much longer than they should. Staffing on weekends seems to be too low making long wait times for customers.Elizabeth P.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.LEE M.
Brakes were really soft. I would not want to drive the truck in heavy or stop & go traffic.GARY T.
Our truck that we reserved a month out wasn't available. There was no coordination with movers. Never using your company again. What a joke.LYLE P.
Was disappointed that I had to spend MY money to drive back to Uhaul to inform them that I was keeping the truck overnight. This was due to phone lines being down on their part . Point is , I shouldn't have had to pay for that mileage . Shame on you !BARBARA V.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.DOUGLAS S.
El cliente no dejó un comentario.Angela G.
All goodDANIEL M.
Everything went smooth. The van was ready at the appointment time. The van was in excellent condition, nothing went wrong at all. Easy return too, I spent 15 minutes combined picking it up and returning it.MICHAEL O.
El cliente no dejó un comentario.Lawrence M.
To wash it everything eles was greatMELISSA D.
Women manager was great!Jeffrey M.
My only complaint is that you only had one person working when opening on Saturday morning, I had to wait 20 mins to get my truck. On the busiest day of the week you should have more staff on hand.STEPHEN Q.
Place was very busy. However, I only had to wait for help very briefly. Check in and out was a breeze!mary M.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.LINDA C.
El cliente no dejó un comentario.CRYSTAL C.
El cliente no dejó un comentario.Charles C.
Need back up plan for system malfunctions or discount renters. 25% of my rental time was spent in your office. Disappointing.Kelly C.
The equipment was cleaned out before I rented it the guy sweeps it out in front of me. The part I'm having a hard time understanding is how I traveled 50+ miles I rented a uhaul the previous week and did major moving traveling much further and did about 50 miles. This experience I only picked up a pair of chairs and returned the vehicle and was charged with 50 some miles. I supposed I should have looked at this before I left this last time because based of google maps it would have been 20 or so miles round trip. Paid around 150 for 2 20 dollar chairs wasn't even worth it.KELSEY W.
I was charged twice. Once online and once in the store. Wondering if someone can reach out to me to refund one of the rental charges. ¡Gracias!CHAD R.
Seemed like very slow service. Also, they tried to overcharge me. I told them i did not want to pay $15 for the insurance. He told me he would take it off. When i was going to pay i noticed that he did not because my bill was too high.DANIEL T.
El cliente no dejó un comentario.RHONDA B.
I wish I could remember the name of the employee that was working at the time. That person was attending to everything by themselves and I thought handled themselves very well for having 3 customers at a time when the rental process is not necessarily a quick one.DANIEL P.
They DONT return phone calls! They tell you they will take off late fees and work with you when you have crappy banks, but when you call back to make the payment you can't get through, and you call back fifty times.....no exaggeration......and you have to sit on hold for over 20 minutes which I can't do because I have a special needs child, so now the late fee is back in there! I so sick of this location!WENDIE O.
I left a receipt in the back of the truck I rented and they charged me $25 to bend over and pick it upCONNIE V.
Grew up in this area & been going here over 40 years when we need to awesome place & still great service!Richard T.
The manager that waited on me was wonderful. You definitely need more people like her she knew everything that I threw at her. Plus other people.RONALD K.
Thank you for such great customer service! You came up with a solution to our moving needs and got us on our way in no time. Truly appreciated. Fantastic team!SUSAN R.
The interior of the truck was not as clean as I had hoped, but I am renting a truck to move things in the bed so.... I overlooked it. When i realized i was not going to be done in time i went to the link for returns and processed the request. I thought everything had gone through. Unfortunately I was wrong. That part I own up to. But to answer my phone at 7 am to a man yelling at me that i "couldn't have it today. It is being picked up in a half hour. You need to get it back here right now" all while yelling. So of course I rush right up there for the so called manager to approve of the way he spoke to me. I dont aprove of anyone being treated the way I was over a simple mistake. They have no tact. I was very disappointed in the customer service skills.CHRISTY B.
My only reservation in recommending U haul at all is the ridiculously long..32mins I had (as I'm sure everyone else had) to wait to talk to a customer service agent. I can't think of a reason for this to happen/be acceptable. If you can't answer the phone in a reasonable amount of time give the option of a call back by your â€œextremely â€œ busy agent.CHRISTINE S.
We rented a pick up late in the day to pick up some furniture we purchased and it snowed the day before and there was still about three inches of snow in the back. Customer service was horrible! Trinity may have been the rudest person I've ever spoken too I over heard her speaking on the phone to a customer and she was horrible! The other kid there had no customer service skills but wasn't rude. This used to be a good location and we have rented there several times over the years to move our kids to and from school. Never again I will drive a longer distance to find a different Uhaul or rent from a competitor.DIANA H.
El cliente no dejó un comentario.Jim M.
El cliente no dejó un comentario.Tim K.
It took over an hour an a half to receive a trailer that we also pre-checked in over the internet prior to arrival. The lights of the first trailer didn't work they insisted it was my 2019 Chevy truck. However after convincing them it was no and finally trying another trailer they worked! Disappointed with the time and the service overall. However the drop off went very smooth. Cleanliness was also an issue as I brought the trailer back to my house just to clean it out appropriately.Orville G.
Wish we would have been able to have cruise control but totally understand why it was not an amenit.Amanda V.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.BARBARA J.
I had so many issues you would just consider me as a complainer. The mobile app did not work. Had to go to the desk and completely input information again. The windows were frosted so I had to use my hands and elbows to clear the frost. The windows were so dirty I had to clean them myself. The gas tank was empty. Not a quarter tank as shown on the contract. I took a photo of the dash which shows millage and fuel (E) if you wish to see a copy. I'm not making this up. It actually made me laugh. Truck worked perfect and the guy at the desk who checking me in was very helpful. Would I come back? Probably, since the equipment worked great and price was good. If I experienced the same issues again, would not come back. JimJAMES W.
Single person working there means wait times vary from five minutes to an hourâ€"even if there's no line. No one ever answers the phone because it's too busyâ€"if you want anything, you have to go in person and wait. The people who work there are truly wonderfulâ€"this is absolutely not a complaint against them. But this place is so busy and so understaffed that it just doesn't work. Very frustrating.Tiffany H.
Don't overchargeJOSEPH B.
El cliente no dejó un comentario.Sarthak A.
El cliente no dejó un comentario.Drew W.
First off, complications with the mobile check in made it so I still had to wait a long duration to get the truck. Second the vehicle was not parked where the website said it was going to be, so I had to walk around the building in freezing temps. Third the check in person at the desk was rude and unprofessional. Told me that they don't know what the problem is and would not check me in since I had already started the mobile portion. They then refused to go outside because â€œit was too cold and they had been outside too much.â€ When finally getting the truck it had to have snow brushed off of it and then to top it all off the back wouldn't open because it was frozen shut from ice. Terrible experience. Terrible service.Brady F.
El cliente no dejó un comentario.TODD M.
It is nice to be greeted when you arrive and not avoided.Jerome B.
El cliente no dejó un comentario.ROY N.
I'm not really sure how I got charged on mileage. They asked an estimate but that's it. I paid over $60 for 6 hours. Not sure if my amount gets adjusted or not! I paid $8.95 when I signed up online and then before my actual trip! Let me know how this works!LINDSAY B.
Had to wait 40 minute's for someone to open U-Haul location. Truck was reserved for 7AM.JAMES B.
Need more trained help. Only one person on duty. He did a great job for a one man band.PAUL J.
The location was small and stuffy. Did not much location in rock island.PEDRO B.
El cliente no dejó un comentario.Jeffery B.
There was only one person working on a Saturday morning. She was doing all she could do, but the line took over a half hour. When I had checked in the day before, to take this long in store is not good.GEOFFREY E.
El cliente no dejó un comentario.Craig C.
Keep Tamara on the payroll. She's WONDERFUL!FRANCIS K.
El cliente no dejó un comentario.ELMER S.
I feel I was screwed over on gasoline with this vehicle. I understood the gasoline policy when I checked out the vehicle at 9:52am. I drove it for a TOTAL of seven miles and somehow managed to eat up a quarter tank of gas. I stopped at the gas station across the street from the UHaul rental center and put two and a half gallons of gas into the truck. Upon receiving my invoice in my email from you, I saw that I was charged for an additional gallon and a half of gas. So I paid over $10.00 in gas to use the truck for less than an hour and for a distance of 7 miles. What kind of condition are your trucks in if they get such poor gas mileage??? I would honestly think that if I had rented the truck for a longer period of time and greater distance, I would be paying hundreds upon hundreds of dollars in gas.PETER PAUL IV B.
El cliente no dejó un comentario.Sinan G.
El cliente no dejó un comentario.Renata Z.
El cliente no dejó un comentario.TIMOTHY B.
The one staffer present did a great job, but she was trying to juggle a lot and the experience would have been better for both parties had she had more help.Kyle C.
El cliente no dejó un comentario.Michael H.
understaffed at the time I was there but they were VERY apologetic and did their best to make sure we were accommodated as quickly as possible. Very friendly as wellLawrence M.
El cliente no dejó un comentario.JACOB M.
El cliente no dejó un comentario.David C.
We had a pleasant experience at this location and recommend for local and one way moves.MATTHEW P.
El cliente no dejó un comentario.Fernando N.
Friendly and courteous staffJOHN W.
El cliente no dejó un comentario.SCOTT R.
El cliente no dejó un comentario.EVA S.
The employees at this location were not wearing masks, which is a state mandate here in Iowa. The parking lot was extremely dangerous because it was covered in ice. My 61 year old mom actually slipped and fell when we were turning in the truck. The truck was backed up to a giant heap of snow when we arrived so there was no way to check the truck for any damage before we left. We would have moved the truck out a bit and then checked to make sure everything appeared fine, but as I stated previously, the parking lot was treacherous. Our experience here was terrible and the employee that we dealt with at the time of rental had no idea what she was doing.TRACY N.
The trailer I rented is in need of maintenance. The customer service was great.JIMMY M.
Only thing was that they didn't tell us that there was not a dolly in it Usually they have dollies and if you use it u get charged if ya don't then u don't get charged This time we needed it and was not in there They should make sure they ask if your going to need one I mean it had the spot for it. It just wasn't there ?!!!angela M.
It was my first time at U haul and first time with a person ck up truck... I would say it was smooth drive and had no issues whatsoever..GAUTAM T.
Tamara could have been a little friendlier (General Manager). Maybe she was just having a bad day . ..Daryl P.
No place to park and leave a vehicle if you are renting for a local move. Truck was covered with snow/ice that slid off the top and almost smashed a car behind me. Staff did nothing to be accommodating. I will never rent from this location again. Would pay extra mileage to rent from a different agency.Shannon P.
Slow service, and a lack of on-site parking. Next time I'll use EnterpriseJohn C.
Staff helped file complaint about overcharge. Were patient and accepted truck.SAMUEL P.
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