Customer Reviews for U-Haul at Spruce Hills

5,400 comentarios

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Second time in a row where i received a phone call asking if I returned the trailer-which I returned a day early The Waukee location did not check in the trailer - thus requiring a phone call to me

calvan C. 
Clasificación:
5.0

Thanks for doing stuff rhe right way

Kevin B. 
Clasificación:
5.0

The young lady that checked the truck in was very pleasant and efficient. Represented the company in an outstanding manner.

Richard W. 
Clasificación:
5.0

staff deserves a thank you very well trained

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
3.0

I didn't get the blankets that I paid for. Second time that's happened to me. I just let them know, and they refunded me, fortunately.

Caleb L. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meghan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen B. 
Clasificación:
5.0

No issue, the truck was ready to go, the facility was busy and got us on the road in no time.

Jeff K. 
Clasificación:
4.0

If there are locations that do not have sizes needed available, don't give them as an option for reservations. We have several U-Haul pickup locations near me and had to drive 45 min to get, pay for gas and ride there, on 1 day notice. Gave me extra day and mileage but does not makeup for time and gas sownt to go that far when I had to drive half distance of moving trip then back to do it again next day for the move

Terri V. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAX K. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

Service at check in and out was excellent. Even though they were busy the employees helped me quickly get the trailer hooked and unhooked. Will definitely rent from this location again.

Gregory G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Make sure paperwork is filled out correctly.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

Nothing, everything was handled perfectly..

Keith B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rich A. 
Clasificación:
4.0

Difficult to understand your policy on disconnecting a transport from your uhaul 26' truck. Had issues picking up transport at a different location because of you dispatch issues. Could not use a non-uhaul truck to pickup transport. Needed to suspend packing to use the 26' truck to get the transport or Lise insurance coverage, etc.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

Rented an appliance Dolly which helped with moving a washer. Much appreciated thanks

Patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

Cheaper Prices

THOMAS N. 
Clasificación:
5.0

Seamless and flawless experience.

DAVID P. 
Clasificación:
1.0

The mechanic went crazy and tried to fight customers. Cursing and following people out if the store. I spoke to management and they were rude and did not care. I have filed an official complaint with corporate but I will never use this company again.

Peter O. 
Clasificación:
5.0

Keep doing what you're doing!!! Thank you

Martin A. 
Clasificación:
3.0

They had the wrong size trailer for my trip. Sent me 9.8 miles away for another one. Not happy with how it was handled

Susan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIE G. 
Clasificación:
4.0

The site was well staffed and surprisingly busy on a Sunday morning. I was able to get in and get my truck quickly. I would have preferred a truck with a full tank, but with the distance I had to drive I had to both top off and refill my tank anyhow. A full tank would have made it 5 stars.

Martin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
3.0

When I arrived to pick up the reserved truck, there were two other people standing in line and NOBODY in the store to wait on customers. It was close to 10 min before somebody appeared from what appeared to be a break room to wait on us, the customers. I understand being due for a break but I would think customers come before breaks.

gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

gorgios A. 
Clasificación:
3.0

Truck leaked water from roof into overhead storage area during rain. There is visible sealant from where U-Haul tried to fix the leak but it's not done properly (very sloppy). Customer service OK but slow. Overall a good experience.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvo D. 
Clasificación:
5.0

It was a drop-off location-You drive around back and leave vehicle. They saw and said I am good to go.

Robert R. 
Clasificación:
5.0

As it began to rain, the drivers side wiper came off the clip. I was able to drive to my destination without it. I mentioned it to the employee, and was told it was not a problem ( for me) as they would fix it.other than that, the day went well.

Murlaine M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Made our move so much smoother. Very friendly owner! I would highly recommend.

Clint S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wesley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

Someone came to the drop off area very quickly. Disconnected trailer and we were quickly on our way. Very friendly also.

Vicki W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eldon B. 
Clasificación:
3.0

trailer was pretty clean but could have used a sweepout before i picked it up. had to repair a light wire before it was roadworthy. it was taken care relatively quickly,

william B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ron L. 
Clasificación:
4.0

I know it is hard to get more people but your location could use more people. On weekends may want to have people come in early to return equipment to their spot on the lot from those that dropped off after hours. There was a back-up of vehicles in the return equipment area that caused issues with returning equipment once your location opened. Had to pull one of your staff from the counter during open hours to clear the return equipment lane

Robert B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carl Z. 
Clasificación:
1.0

Need more employees. Took over 45 minutes of waiting because the two employees were so overloaded. Hire more staff Uhaul!

Taylor C. 
Clasificación:
5.0

Great service

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian G. 
Clasificación:
5.0

Front drivers side had a dent and the corner plastic cover was broken. Applied Duct Tape on the inside to keep water coming in while driving through rain.

Aaron G. 
Clasificación:
3.0

It makes it very hard to request a truck for a period longer than 24 hours to be told most of the time that it isn't possible. More trucks should be available if being limited on trucks is an issue.

Christian S. 
Clasificación:
5.0

you at u haul are awesome for let me reat a u haul

Keith C. 
Clasificación:
1.0

We will never rent from Bettendorf Uhaul again! Or any other Uhaul. We had a TERRIBLE customer service experience with rude phone bank agent and at the local store. We were told we would be able to pick up truck in our local city and the day b4 told that we would have to drive an HOUR away to get truck. We ended up managing after multiple phone calls to get a truck in Bettendorf. When we picked it up the tire pressure indicator light came on 5 mins after we got it, took it back, owner said "it's fine, just a glitchy light" so we drove home & loaded. As we were finishing up, we heard air escaping loudly from the back tire. We then had to wait ON HOLD for an hour with roadside assistance to get someone to come fix tire 2 hours later. The entire process was stressful and ridiculous. NEVER AGAIN!!

Brett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly S. 
Clasificación:
5.0

The team at Spruce Hills, Bettendorf came to my rescue. Dispatch called me the day before my scheduled pickup and advised me that my assigned pickup location was 1 hour drive away. Really---that is not the way to great customer satisfaction. Luckily, I chose to drive over to Bettendorf and inquire into availability. There was a trailer that had just been released from maintenance. So, I took the trailer immediately. You should review your policy on pickup location availability and determine how to avoid telling a customer that they need to drive 1 hour to a new pickup location. BTW---my reservation was probably made about a week before pickup and the system took it for Bettendorf pickup.

Mark F. 
Clasificación:
5.0

The return procedure seemed a little vague. Wish I had more information about the return process

Minna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina G. 
Clasificación:
3.0

Not very good communication skills at check in. Have us a truck that was leaking gas and had the check engine light on. Made us late for my job because we had to take the truck back. Not a very good experience

Brittani B. 
Clasificación:
5.0

Rebecca was awesome!

carrie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LeAnn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murlaine M. 
Clasificación:
1.0

Stop advertising $20 rentals when your charging 85 cents a mile on top of returning the fuel to full. Almost a dollar a mile, when the federal rate per mile is 58.5! Such a scam. I will never recommend uhaul to anyone! Horrible

TYLER L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lacy S. 
Clasificación:
2.0

The front brakes on the truck were the loudest and most worn down on any Uhaul I've rented. Windows are filthy, box was a little dirty,mobile check in did not work! .89 a mile is insane too folks!

Robert L. 
Clasificación:
4.0

I recommended this service to my roommate who was moving out at the same time I was, and when he went to book the same size moving truck (10') just a few days later, the truck was 30 cents more a mile. Not really a complaint exactly, but I'm curious as to why that is...

Bethany Z. 
Clasificación:
5.0

Great staff - very convenient location

Geoffrey K. 
Clasificación:
5.0

Staff was extremely helpful.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dajohn P. 
Clasificación:
5.0

Quick and easy pick-up and drop-off. Staff were friendly and the truck did exactly what I needed it for.

Gareth R. 
Clasificación:
5.0

Chris, if I remember his name correctly, was very friendly and helpful. You guys are lucky to have an employee like that. I don't generally write reviews, but he was outstanding and deserved a good review. If he's not already, he should be a manager possibly regional.

Matthew W. 
Clasificación:
3.0

Instead of just highlighting information on the contract let customers know they will be charged 20 dollars if they return equipment after closing even if they returned the equipment on time or before.

Rameisha S. 
Clasificación:
4.0

The check in process upon return was not Easy

Ann G. 
Clasificación:
4.0

It was all good until my returned truck didn't get checked in online, and the next morning i got repeated phone calls and texts while I was at work about when I was going to bring my truck back. I told them where they parked it.

Laurie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Nothing really. Our usage went well. Price reasonable.

Chuck H. 
Clasificación:
1.0

Stop charging double for being 31/2 hrs late. I couldn't even use it for the time you charged me for because I turned it in. It's sad to see a great company go bad. I used to be a loyal customer. Not any more. I've spent thousands on your services now I'm looking for another provider. I'll never rent there again.

David P. 
Clasificación:
5.0

Very personable workers. Efficient.

Geoffrey K. 
Clasificación:
3.0

The attendant came in 2 minutes late and I waited for 5 more minutes while she "got stuff ready"

Tanner E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
2.0

Took 20 minutes out of my rental time doing the on line check out.

Conrad B. 
Clasificación:
2.0

My $20 rental cost $90. I reserved 2 Dollie's that were not available. I'm not sure they were taken off my bill because it was still $90. I did not use one pack of blankets. Unopened. still charged. I only drove in town so I mileage was minimal. My bill was not itemized. They key was aftermarket and made the vehicle difficult to start.

Julie N. 
Clasificación:
5.0

Faster service need more help in the store

knecia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
4.0

Need to clean the trucks out

knecia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
No se han enviado comentarios para esta ubicación.

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