Comentarios del cliente para U-Haul at Spruce Hills

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Spruce Hills

Grado total:

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Robert B.
Grado:

El cliente no dejó un comentario.

Erin S.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

I checked in online and prepaid, but it still took over 40 minutes for the attendant to pick a truck and hook up the trailer. Perhaps there should be a question in the online check in asking if you want the trailer hitched to the truck or not. This would save a lot of customer wait times if it was done ahead of appointment time.

cory W.
Grado:

El cliente no dejó un comentario.

Matthew M.
Grado:

Staff very helpful.

Brian H.
Grado:

El cliente no dejó un comentario.

Add B.
Grado:

The return equipment arrows were pointing in two different directions. At least for me it was a bit confusing.

Brent H.
Grado:

El cliente no dejó un comentario.

Jay F.
Grado:

Improve, nothing I could see. The young lady at the counter was extremely knowledgeable, helpful and was quick to get us signed up and on our way. Perfect experience. Thank You, Jay

Zebulun W.
Grado:

Zeb is one of the friendliest most upbeat employees I have seen at a uhaul let’s see more of this! Love it!

Dustin M.
Grado:

I was told that their were not any 26 ft trucks available at the store but was able to reserve one online.

Julie H.
Grado:

My visit was fast friendly service

Erika L.
Grado:

have more staff available to enhance the customer service experience. there were more customers than staff.

Jessica W.
Grado:

The man at the counter went out of his way to be helpful and friendly. Two thumbs up!

Cole J.
Grado:

My family and I have used Uhaul several times over the years. Availability, equipment & staff all primo! Thank you!!

John W.
Grado:

The person, Thomas was very helpful and cheery and very knowledgeable and made the experience so much better than my past renting experiences with u-haul.

Stuart H.
Grado:

El cliente no dejó un comentario.

Carolyn O.
Grado:

El cliente no dejó un comentario.

John R.
Grado:

I was there 30 minutes early. Gentlemen that helped me was busy but took care of me and hooked the trailer up to my truck and checked everything over. He joked and kidded a lot. I was in and out in about 30 minutes total.

Cheryl H.
Grado:

Very nice staff . Truck very clean . Prompt service

steve W.
Grado:

This location is very cramped and this makes it difficult for people who are dropping off or picking up vehicle - and there is no room for on site parking for really short term rentals. They also seemed a little short stafffed.

Michael N.
Grado:

El cliente no dejó un comentario.

Teresa V.
Grado:

El cliente no dejó un comentario.

tim P.
Grado:

El cliente no dejó un comentario.

Jeffery R.
Grado:

Nothing, I like this location. Use it for all my moving and trailering needs.

Kevin M.
Grado:

The employees were too fast. Didn’t answer questions. And we were over charged after told a certain rate.

Jean B.
Grado:

El cliente no dejó un comentario.

Jorge C.
Grado:

A little more personal contact would be helpful, didn't feel like a customer, clerk was very dry, but courteous.

Brandon B.
Grado:

El cliente no dejó un comentario.

Joel M.
Grado:

I was asked if I was doing a full load or half load. I was surprised to hear such question. What difference does it make. And when it was asked again, she was very abrupt. If a semi is loaded but not double stacked, it is a full load. If the same load is double stacked, it’s a half load.

Troy M.
Grado:

all good

Timothy S.
Grado:

El cliente no dejó un comentario.

Raymon G.
Grado:

Your web systems is the worst web site I have ever used!

Alexander R.
Grado:

El cliente no dejó un comentario.

Ross H.
Grado:

Ensure the antenna is on the vehicle. I only received reception when in a city. Any of my highway time was spent silent because i had no radio. It was AWFUL!!!!!

Jeff K.
Grado:

Parking is too much of a pain. The online process was a real pain. Would not do that again. Thought it would be quick. Not so.

Kenneth S.
Grado:

Van was the best one I have ever used. Great experience. Very slow computers..... not the employees fault. But, this has been going on for years. Maybe an upgrade?

James M.
Grado:

Young lady at counter was very abrupt and rude.

Rebecca Q.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

El cliente no dejó un comentario.

Kathy M.
Grado:

Check engine light was on the entire. Was told by employee it had been like that for a long time and owner knew about it. 144k+ miles on vehicle. Thankfully local move. Lock on back rusty - I couldn’t open it or close it on my own. Thankful my son and his college buddies were there to help me There were plenty other trucks available - can’t imagine why this was the one I was given

Carmen F.
Grado:

El cliente no dejó un comentario.

Craig J.
Grado:

Trailer was dirty inside. The clerk forgot my blankets after I asked her about them twice. She said I was all set, I got to my destination to load and I didn't have the 24 moving the blankets that I paid for. I called and they would not deliver them to me in town.

Jo G.
Grado:

i have rented and returned many times to this location ALWAYS clean and helpful

Dajohn P.
Grado:

El cliente no dejó un comentario.

tim W.
Grado:

I went to the wrong location for the reservation, and they went ahead and took car of me so I didn’t have to delay the rental. Super appreciate of the Spruce Hills and Davenport locations for getting this done. Will definitely be using you in the future again. Tim Worthington

WILLIAM K.
Grado:

Very helpful in fulfilling me needs at this time

Andrew G.
Grado:

El cliente no dejó un comentario.

Felix R.
Grado:

El cliente no dejó un comentario.

Shayan S.
Grado:

I would like to thank Tom for his kindness and care. He was very helpful and sincerely cared about my needs. I will rent from U-Haul again.

Mary S.
Grado:

El cliente no dejó un comentario.

Victor D.
Grado:

I was very happy with the equipment and the people were very helpful. i wound recommend them to my friends.

Shaune A.
Grado:

Staff was very helpful and friendly

Bill D.
Grado:

El cliente no dejó un comentario.

Cale M.
Grado:

El cliente no dejó un comentario.

james G.
Grado:

The fuel tank was on 1/4 tank. When I inquired about the fuel he said to take it to the next U-Haul on 1/4. I drove about 25 mile from Bettendorf to Geneseo and the gauge was near empty. I had another 150 miles to go so I figured the truck Was a gas guzzler and filled the tank. After unloading furniture and finding the return U-Haul , I noted the gauge showed 2/3 tank. So I basically bought a 1/2 tank of gas I didn't use. The attendant their stated they rent with a full tank and return the the same. I've been renting trucks and vehicles for 60 years and have never had the arrangement of trying to guess the gas miles in order to determine how much I need to put in the tank.

Brett G.
Grado:

Truck was terrible. First, they gave me the wrong truck, so I had to call and let them know that. After that they didn't take the truck I was supposed have so when i called customer service they thought i had 2 trucks (which i did not.) I asked about a veteran discount because penske and budget both give a discount, he said he gave me 10% off which I have not seen. I won't be going back to this location for the foreseeable future. I probably won't be going to uhaul again to be honest..

Kevin F.
Grado:

El cliente no dejó un comentario.

Stephen L.
Grado:

All Good from what I experienced!

Steven J.
Grado:

the storage agrea above the cab leaked water and everything got wet.

Patricia R.
Grado:

Went very well

Kim P.
Grado:

El cliente no dejó un comentario.

andrea T.
Grado:

El cliente no dejó un comentario.

Edward I.
Grado:

The interior of the windshield was very dirty. I had to clean it myself. There was a long wait to return the truck. Nevertheless, the location is convenient, and Hertz only had one location with a pickup truck and a hitch, so I would recommend.

Kimberly F.
Grado:

El cliente no dejó un comentario.

Jon B.
Grado:

El cliente no dejó un comentario.

Alexander R.
Grado:

Truck had a turn signal out and was blinking it needed an oil change

George R.
Grado:

El cliente no dejó un comentario.

Joy J.
Grado:

El cliente no dejó un comentario.

Martha V.
Grado:

El cliente no dejó un comentario.

eric B.
Grado:

El cliente no dejó un comentario.

Thomas C.
Grado:

El cliente no dejó un comentario.

Scott L.
Grado:

El cliente no dejó un comentario.

Matthew M.
Grado:

El cliente no dejó un comentario.

Eric K.
Grado:

El cliente no dejó un comentario.

David K.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

Thank you

Kimberly H.
Grado:

El cliente no dejó un comentario.

paul R.
Grado:

El cliente no dejó un comentario.

Daemon F.
Grado:

Helpful and curtious staff! Quick and effortless process. Highly recommend this location! Keep up the good work.

Ainsley H.
Grado:

El cliente no dejó un comentario.

Jeff T.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

It's nice to work with a place where you are recognized, at least as a name, from previous work with them. Bob

Robert James L.
Grado:

The Customer Service Associates at the store were very helpful and friendly. They made picking up and returning my U-Haul an enjoyable experience. I was initially hesitant about renting a vehicle, but the folks at the store put all my worries to rest. They are excellent at their job and I will recommend the Bettendorf, IA U-Haul store to everyone I come across who are in need. Thank You Bettendorf, IA U-Haul!!

Jan S.
Grado:

Great experience...friendly...welcoming!

Michael M.
Grado:

The guy at bettendorf 1012 spruce hill dr are awesome people and deserve a raise.

James P.
Grado:

Vehicle was reserved ahead of arrival and always has been setup for me and running to keep it warm when they handed me the key. Though I am a customer who comes over every year for my needs, the gathering of additional data on myself and a family member to contact and photo copying my drivers license into their recording device was new to me though I can understand why they may need to gather more information to protect their products and services. Nevertheless, the guys are always their to help you move through your experience with sincere professionalism and my pickup and return process has always been smooth and without delays.

Victoria S.
Grado:

It took 40 minutes to pick up my truck, and I was the only one there. The computer system was acting strange, a key to the truck I was supposed to have was locked up and no one could get it to, UHaul headquarters finally had to push my order through, and the two young kids working we’re frustrated and had tried everything. The owner, instead of coming up to help them, insisted on just texting them. He didn’t even know the code to his own lockbox! The kids working tried four combinations that he had sent them. And not once did anyone offer me any thing off the price of my rental. Because this took so long, I lost and hour of move time with my movers I hired and my friends who offered to help us move. Absurd!

Richard W.
Grado:

Check engine light along with a wrench dash light came on while driving. Got a phone call that my truck was due back, when I already returned it. Miles was incorrect on paperwork when picked up. Charged for pass, when never used them and for 2 dolleys when only had one.

Steven W.
Grado:

My rental request was upgraded due to lack of trailer I requested. It was indicated that this was at no extra charge. At pick up location the cost did not reflect same agreed price. Computer system did not cooperate at facility. I replayed per voicemail the Uhaul rep indicating this agreement and the employee corrected the price. They were very cooperative but indicated this problem occurs often with out dated computers being the problem. I have and will continue to use Uhaul for my frequent cross country needs, Thanks.

Teresa R.
Grado:

They would not honor the internet 10 day rental without arguing with them

Brandon A.
Grado:

Had some minor problems with the app, but that has nothing to do with the location experience. They definitely earned the 5 star rating.

david W.
Grado:

We have no suggestions for improvement at this time. We had a very smooth transaction. They were quick, efficient, and the trailer was in excellent condition.

Roger Y.
Grado:

When arrived for pick up. The only agent at the counter was on the phone. There were 3 of us in line she we all waited 10 minutes before another man arrived coming in with 2 coffees from starbucks. The other agent was still on the phone. The truck I was given had a check engine light on plus another wrench looking light. The alignment was way off as the steering wheel had to be turned aprox 1/4 turn to keep the truck straight down the road. Upon return I sat in the truck for at least 5 minutes waiting like the sign said to do. No one came to check the truck back in I had to go inside to find the agent on their phone playing a game he didn't see me pull up he said. The customer service at this location is horrible. None of these employees would work for me ! The equipment issues are just as bad. How can you send out trucks that aren't maintained properly.

Robert H.
Grado:

El cliente no dejó un comentario.

Angela W.
Grado:

El cliente no dejó un comentario.

Timothy W.
Grado:

El cliente no dejó un comentario.

Roberto C.
Grado:

El cliente no dejó un comentario.

TPC Cash AND C R.
Grado:

The truck had only 1/4 tank of gas in it. This is not very friendly for me to rent a truck and have to put gas in it before we even get going. When saying something upon return the check in guy was a smart aleck.

John W.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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