Air doesn’t work
Marcus WCustomer Reviews for U-Haul at South Cobb Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a great experience. Nice customer service, easy check in.
Dianna nIt was a pleasant experience. Recommend to anyone to make sure that they make a reservation.
dominique aMileage was jacked up because I had to go to multiple storage unit because the one I reserved was in use
Tavoris N | Overall ExperienceSpouse and I was removed told to get out of truck, from a u haul this morning and there was no one from uhaul corporation authorization to remove us from the truck i75 exit hwy 92 acworth ga .
Gause REveryone was very friendly and pleasant to work with.
robert pWish you offered a veteran discount.
Kenneth Athe two guys in the front counter were sooo helpful and amazing! they deserve a raise!
Stefanie MStop sending me emails please. I did not rent a uhaul and don’t live in Georgia.
gregory hI've used this location many times. Never had an issue.
thomas kChecking headlights, taillights and other important equipment prior to renting, it would have saved me several hours.
Joseph UI didn’t receive any of the items I requested like dollies and furniture pads
Caitlin KQuick, practical and convenient.
ALAIN PThis place is horrible in every way. From customer service to assistance with the equipment especially when it's your first time was Horrible. I moved from Georgia to Florida. When I got here to Florida this uhaul location in Daytona Beach was the complete opposite the gentleman who helped us was Great!
Kristi EGreat customer service experience! Thanks for allowing us to use your truck. Ora English
ORA EWonderful, courteous, helpful and caring staff Thank you
David PI had an awful experience with this UHaul rental. I told the clerk I would not be coming back into to town and that I was driving far away. He then proceeded to make the truck a in town rental as opposed to a one way trip, thus making me responsible for extra fees that I should not be held accountable for. I would not even recommend people that I hate to go to this location. They are extremely incompetent.
Nakwan TNothing! The process was smooth and effortlessly!
Vantinus BCustomer Service was great. Aak for D. He was patient and very Knowledgeable. Came out to.help us with our truck to make sure we was Good before driving off.
Shirley SJay was excellent in assisting me with a car dolly. This location is consistent in availability and great customer service. 10/10
SCOTT EMy initial purchase with U-Haul of South Cobb was excellent. It wasn’t until I had to keep the cargo van and extra day and scheduling continued to call, text , and email me. It was very bothersome because I was at work. They were rude, dismissive and disrespectful. Very poor customer service I had one problem with the truck and that was the breaks were to soft, meaning, I had to push them to the floor to stop, which was horrifying in torrential rain, at night, in Atlanta traffic. Again the initial counter sales was excellent , but scheduling needs training on customer service.
Andrea BEasy peasy rental!
Joseph CNick caliendo
NICHOLAS CI left more gas in the tank that I was supposed to. Do they deduct anything from my bill?
chris dVery professional
Bobby CVery nice customer service representative courteous and professional.
Deborah HExcellent service, will definitely use again, and refer
Debbie EVery good
NATANAEL OFrom beginning to end. This was the worst I've had. From my appointment being given to someone else. Me being told I'm a liar and I have the truck I didn't have. Getting the truck the right day and cash return it because my app didn't work.. then the getting the www to work and I need to slow down to make it work...I'm so done with this BS
Vernorris WWhen it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.
JONATHAN B | Overall ExperienceMy truck was unsafe. So u-haul all around gets that unsafe costly truck response. I didn't rent that truck & it was the wrong size, and it shook all the way down the highway going 55 miles. So please I would like my money back PLEASE. Thanks
Janie oThe facility and the team are always a pleasure to work with.
Bradley BIt was really fun
Jonathan C1) Where’s my receipt? (I used app check in) 2) inside of truck was clean, but lots of mud underneath 3) Very rough ride - lots of rapid engine surging/pulsating driving up moderate incline, anywhere between 35 and 60mph.
Steven BNothing it was perfect!!!
christopher rMy rental experience was excellent. The employees were very helpful and the in person pickup and drop off experience was speedy and efficient.
Doug MGreat customer service The staff was very knowledgeable and friendly.
Sylvester NThis is a well run uhaul I have rented from there and had a horrible experience great job to whom ever runs this one
Jochebed HVan was shaking a lot
Geremy BThe entire experience was excellent. The employees were knowledgeable about the equipment, services provided and prices which helped me make the best choices in equipment to rent to drive across the country. Also, I moved in the middle of a winter storm and adjustments were easily made to extend the time necessary.
Tomeka HMR. D gave me an excellent service.
javier cTruck needed to be checked for tire balance and alignment
Eric GAfter reserving online I arrived for pickup inside store. The establishment was very neat and orderly. Truck was very nice and ready to go. Drop-off after hours was a breeze!
VIVIAN CThe process was quick and easy. Great way to get the job done at a reasonable cost.
Ralph KThe sales lady was amazing.
Nellie BThe radio doesn’t work!!
Larry LGreat location n customer service
Maryann RThe parking breaks were not working, when enquired I was told to not use it. The parking near my source location was uphill and I had to use rocks to ensure the vehicle doesn’t move backwards. Additionally, I was charged for fuel though I had filled it to the exact level. I did not take photo of the fuel indicator but before returning I ensured the fuel level is correct. While picking up the vehicle, since I was driving the truck first time, I had questions about using it like I couldn’t find how to put on reverse gear or drive mode for that matter. The first response was if you are not comfortable then don’t take my truck. Then he briefly showed the lender to use, finally I figured out. The concern here was I rented the vehicle for 3 hours and wasted around 30-40 minutes understanding the basics, finding rocks and placing beneath back tire to ensure it doesn’t move.
Goutham MVerify the fuel level. The actual fuel level did not exactly match what was indicated on the contract. It was off by about 1/8 of a tank to U-Haul’s favor. I was in a hurry so I didn’t return to the office to have it corrected, but it ended up costing me an extra gallon or so to fill it to where they said it was supposed to be. I actually would prefer that they would provide the vehicles with full tanks, I don’t like having to try to match a previous fuel level.
Thomas WBox leaked a lot of water and so did windshield
Paul MExcellent service. Efficient. In and out. Thx
Robert LThe customer service was non existent, snappy, rude and negatively talked about the company, the first truck I received had 109 miles over on the truck than what was in the system. When I got the new truck it was raggedy af! Vibrating and jirating like a $2 stripper!
RICHARD BWilliam and Amanda were great and handled everything like pros.
JONATHAN B | First ImpressionsOver the top customer experience all around!
Beverly R | First ImpressionsOutstanding service and friendly staff.
Dora S | First Impressions