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ELIZABETH T.Customer Reviews for U-Haul at South Cobb Pkwy
Testimonials From Recent Customers
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Customer service was awesome.
Betty H.Everything went smooth and van was in perfect condition
Kimberly M.The location was under staffed and the young lady that tried to help me with attaching the equipment to my truck, was 5 months pregnant!!! This location needs staffing, it was the top location in the past, for rental equipment.
Milton P.Quick service. Employee were pleasant to deal with
Matthew E.General manager was rude. I was overcharged
Larry G.This is my closest and most reliable location. People here are great!
Joseph C.Clean truck. However, I paid for a dolly & moving blankets rentals and never received them.
Madison E.Increase staffing and trucks Right Hand mirror was unsafe and could cause an accident. It would not stay in its proper position. (wind on hwy would blow it backwards)
Allison M.Everyone outstanding in every facet! Amazing experience every visit with all team members! I've been to several locations, this one is a ten!!
robert H.Then coming to that location last 10 years haven't had a problem yet thanks
WILLIE G.Easier mobile drop off with barcode scanning, quality customer service when picking up key, friendly front desk staff
Renell M.Nice friendly associates willing to help. Can't ask for much more. Thank You.
mark G.Lady was very professional and quick.
Jack B.For a corporate store - this had the best "small town" non commercial "neighborhood store" friendly and caring people !!!
WILLIAM H.Great service and good working equipment. I really have issues with U-Haul customer service or drop off and pick up locations.
karen P.rear view mirror held on with tape- but rental went well- would have preferred to have more than 1/4 tank of gas at start so I didn't have to worry about running out-
John G.They were very Professional and knowledgeable. Thank you for the incredible service.
MARLON P.The original drop off site was a self check out site! I didn't feel comfortable in just dropping a trailer with no receipt of return to U haul.
STUART C.They charge for gas when you put the same amount of gas used back into the vehicle
Hayden K.You can fire the manager at 285 and Cobb Drive so I can use my neighborhood U-Haul she is such a b**** I can't use the store
Randall F.Get better boxes, trying to lock them was awful. My boyfriend in MI got the nice new steel framed boxes. The wood ones were drilled shut with a braquet that needed a drill to take off. This must have been done at the facility, because they weren't on when they left my apartment complex, but were on when they arrived at the new house.
Shawn C.Make sure u check the truck before leasing it the gas light was on when I got the truck I put fuel in it before I returned it and y'all still charged me for gas I've sent email of pic of the odometer with gas light on I want my $60 back!
Paul G.I Like renting from the Cobb Parkway South location. They are very friendly and make it easy to do business with them.
David W.Satisfy your customer.
STEPHEN H.I had to wait a little while for someone to come check in the truck when I returned it. It seemed like someone could have gotten the keys from me sooner, since that was all they needed from me.
Joel H.PLEASE READ...This location was great. My reservation and required pick-up location was an ABSOLUTE DISASTER! I was called at 3pm the day before pick-up and had to drive 3.5 hours from Phoenix to get the truck. This was a massive inconvenience, cost me an entire day of packing, cost me additional money in gas for my personal car and rental truck, and a horrible, stressful experience.
Dino C.Too damn expensive. Process was complicated as hell. Never again.
Larry G.Quick, easy and no fuss. Staff was friendly. They answered all my questions. I appreciate the business with U haul at this location. I will surely go there again, and again.
atul T.I have been contacting the store as well as corporate and I've been ignored. I was wrongfully charged for fuel and no one within the company seems to care
Deon P.I think the advertised rates are misleading on purpose. The $19.95 advertised price on the side of the van actually cost me about $75 which is no where close. This wasn't even a big move. Next time I will certainly be looking at competitors. I understand the individual location has nothing to do with this and the location was great, its just the pricing was not what I expected.
Marshall K.This is not the drop off location where I select during the reservation. After I pick up the truck, I got message said I must return to this location otherwise I have to pay extra charge. Why this is not show during the reservation time?
Jun Z.Keep up the good work.
DAndre H.The guys working were very nice and friendly. I had a great experience.
Patrick J.Better staffing on Sunday mornings. There was 1 associate working the counter and 12 people waiting in line. Finally a 2nd associate came to help
Mark N.Best U-Haul experience I have ever had!
Jon H.Professional staff, helpful, explained the process, they brought truck to front door which was above & beyond. bad back. I've been to numerous locations, this is by far 5star top notch personnel!!!
robert H.Great costumer service. Thank you
GERARDO S.Key was not available n lock box and after all the steps to check out truck online I had to inevitably go in store and get help
Craig W.I need a refund because I was over charged
Jasmine J.The customer parking area and equipment drop off lanes can be awkward to use at times.
Robert J.The check in was unusually slow due to was slow due to a slow server or router, but the staff here is always impressive and competent. When you search based on zip code, this large office is down on page two or three of the list and the smaller sites show up first but they often don't have the equipment available.
Joe G.vast selection of moving supplies & equipment
Derek R.Not a thing - but you need need some landscaping
Robert M.I was well taken care of.
Daniel R.Transaction was handled perfectly! Staff was polite and effective.
JOHN A.This store has never, not once failed me in any way. They always have the truck/trailer I need, when I need it. The staff has never been less than awesome, all of them! I see how they treat the other clients, and it seems to be in their culture to just be awesome. 4 years I've been coming here, like 5-6 times a year. I tried other locations that were ok, but have fallen short to this one. I wish I could remember names, I would give the person that helped me yesterday a shout out. Blonde, super cool young woman. Professional and knowledgeable.
Cesar R.Lack of communication between customer service representatives. If everyone was on one accord I wouldn't have had to be stressed or threaten by uhaul employees for extra charges to my card
Ramona C.I'm the new kid on the block but it seems like everything is in good shape
homer B.Customer service was horrible.
Pasia T.Excellent customer service experience great prices
Michelle E.Very nice
Jorge C.Outstanding service and friendly staff.
Dora S. | First Impressions