Comentarios de los clientes para U-Haul at South Cobb Pkwy

all worked well and the truck was better to drive than expected.

It was extremely efficient to pick up the equipment and the staff was very helpful and friendly.

First of all, this is the *FIRST* U-Haul truck that I've ever rented that wasn't a death trap! Kudos to y'all for finally providing usable vehicles! What you could improve: You charged me ~$60 for my rental up front, then when I returned the rental and checked it in, you said that I owed an additional $70. I didn't. I owed an additional $10.

This was a well explained, smooth process, for a very important move for my family, I didn't need any extra issues to come up, UHaul made this part of the move as smooth as possible. They were accommodating, professional, and easy to work with. I actually missed my pick up window, and they still took care of me, at the drop off, the gentleman took the keys and said I didn't have to do anything else. I got my final receipt within the next morning. Process complete, Thank You Uhaul for your wonderful service!

I use this location somewhat frequent. With one exception years ago that I escalated to higher management and was resolved by that manager, I have always enjoyed my experience. This time I had a lady check my rental in and she was quick, polite and efficient. Thank you

The online check in and check out is a bit of a pain but do able

The back of the truck should have been swept out as I had to sweep out dog hair and chicken bones as well as other derbis from it before I could load.

Is good

The returning process after store hours was more difficult than it needed to be. For the future, I would inform customers via email after they've received their key, on how to return the vehicle.

Fast, efficient and helpful as always.

Truck needed tuneup or something heavy jerking which may have affected the gas mileage

The service individual who assisted me from the South Cobb Parkway location was excellent. Friendly, explained all the details, and knowledgeable of all items. Great experience.

Alignment, steering wheel off center and balance the tires. Vibration at upper speeds. But the best truck rental l ever had and l have used you before, it's just been awhile.

the gentleman that checked me out was outstanding!!!

N/A

You are simply the best!

Very efficient!

Better signage to direct customers to office

Gentleman that checked me out was quick friendly and helpful. Great experience.

I got a 9am trailer and returned 7:40 pm and you guys charged me for 2 days. I always rent at this store and how can you do this ?

Excellent customer service. I was unable to return my truck rental on time and they worked with me to ensure that I had a stress free experience.

When picking up blankets, I received some that had large holes in them which was disappointing and concerning as I needed them to protect my furniture from damage

Over charged and 0 communication worst experience ever over charged like crazy never using you guys again!!

A more thorough job of cleanup ,cab interior as well as rear of truck

Keep doing the good work.

Complete chaos, facility was under construction, however, there was nothing to guide you to where you need to go. Self drop off was a nightmare, very little lights, U haul app did not work. Waited a ridiculous amount of time for customer service.

I will start by saying the truck was available on time that was the only positive. Some of the equipment I had reserved (almost a month in advance) was not available. There were no furniture pads and I had reserved 2 dozen. This was extremely disappointing as the movers I hired to help (through uhaul) were coming before any stores opened for me to buy protection for my furniture and due to this some of my items ended up in worse quality/broken. I do not feel I can recommend u-haul due to broken trust and broken furniture as a result.

Fantastic customer service, friendly and helpful. Very efficient.

Great location, staff professional and knowledgeable and on top of the situation getting you in and out.

GREAT CUSTOMER SERVICE

FINISH CONSTRUCTION

Keep doing what your doing, Great job You helped me out when another Uhal staff at another location didn't show up for me to get my rental. But this office had be a van rental upon arrival

The associates what friendly knowledgeable helpful and kind

I was moving over 60 miles away, and they told me I had to bring the truck all the way back, and I could not drop it off at another location, even though I was willing to pay an extra charge to do so. When I returned the truck, the lockbox was broke, so I had to sit on hold with customer service for 30 minutes for them to tell me that the best course of action would be to drive the truck 60 miles back home, and then drive 60 miles back again the next day to return the truck during business hours and that I would be responsible to pay the additional miles. Very frustrating experience.

Clean the vehicles before renting them out.

Everything great 👍

The vehicle cab was not very clean, but it did not have trash - was simply old. The inside of the box truck was still clean and empty. The guys that helped me out at pick up and drop off were great - very friendly and helpful!

The U-Haul was dirty and had food crumbs and something spilt on the floor i had to clean it myself before driving in it. The people at the pick up location were extremely rude and I believe that was because I am gay. I would like a call from management of U-Haul

Cory and the rest of the team here consistently take care of their customers and make the rental process as easy as it can be. Kudos to the whole team - keep doing what you're doing! :)

Keep up wth the good service .

Onve again terrible customer service and employees were not wearing masks while attending customers

I was broke down for two hours.because of a dead battery. You need better trucks

It wasn't but two hours after I got to my destination I realized one of the straps was tethered and quite honestly dangerous . This was not notice as the straps were tucked nicely into the wheel well area and did not notice the damage straps until I got to my destination. Nevertheless we proceeded to tow the vehicle over a hundred miles and had no issues but would recommend some general maintenance on your behalf. also when loading the trailer the associate put me kind of in a tight spot where I needed to make it multiple turns to try and alleviate hitting one of your vehicles or backing into a large steel beam that was kind of inconvenient overall cost was fair and it got the job done I will use you again if need be in the future but would hope for better results.

There are too many hidden charges that are un explainable

I think the equipment should be better inspected, because within twenty minutes of my travel one my back tires slipped off the road due to low tire pressure 12 psi when it's supposed to be on 80 psi. I pulled over inspection the tire on the trailer and found three defective tires which I had to call road side assistance to come change setting me back in my trip, I just very thankful I pulled over and check it because I'm sure it would have made it on a Nine hour drive especially not with my car on it.

Truck was not swept out from previous user.

They never documented my needs, i was constantly harassed based on that, I was accused of stealing the truck and a repo specialist was sent to my location... all while I was paid up and it was negligent to say the least

Everything was easy and quick! No complaints

The young man Cody was very kind, professional and helpful. His customer service skills were exceptional.

I reserved and paid for 27 bins. Only 7 bins were available for pickup and I still have not been credited back for the bins I did not receive. I have already requested this twice. This is not acceptable.

Lost my uhaul car dolly called me everyday for over a month the. Finally charge me and it's twice the amount it was supposed to be

Outstanding service and friendly staff.