Customer Reviews for U-Haul at South Cobb Pkwy

Clasificación:

1.0

They are cheater over charge

Clasificación:

3.0

service was ok. I was given a two date rate which I was only renting for 5hrs. It was adjusted when I turn truck in but had me worried initially

Clasificación:

5.0

Nothing at all. They make it very easy for you

Clasificación:

5.0

This is by far my favorite Uhaul location in the area. They are always professional and courteous, and the equipment is always clean and dependable!

Clasificación:

3.0

They need to better secure the facility for customers who may need to leave their vehicles while moving. That area is not the safest place to leave your vehicle without even a gate or fence.

Clasificación:

5.0

Great equipment, great people.

Clasificación:

3.0

I picked up the truck at 5pm during Atlanta rush hour only to find the gas was very low and was going to slow down my move time. Why is there not a full tank of gas when someone rents a vehicle? The staff was nice and friendly, but when I asked why it had barely any gas they just said “well that is how it was returned.” I was very disappointed and this is was a major inconvenience to the very short moving window we had........

Clasificación:

3.0

The check in process. My reservation was at 9 but I didn't get my rental until 9:25 because of the line. I had already reserved, why couldn't I be preassigned a truck and go straight to the lot to pick it up?

Clasificación:

5.0

Nada

Clasificación:

5.0

Everything was good

Clasificación:

3.0

Online check in is pretty long and tedious. Be ready to provide info about work, passport and leasing agreement.

Clasificación:

4.0

They worked with me from start to finish. Great staff at this location.

Clasificación:

3.0

Due to Covid there was only one person working the desk and seven people in line.

Clasificación:

1.0

One of the employees was very rude and condescending, and they misrepresented the amount of gas in the tank by several gallons. Fortunately, I took pictures of the mileage and gas gauge before leaving the lot. Pictures available upon request.

Clasificación:

1.0

They said they gave me free miles they didn't give me that also even though I asked for 50 miles then they sent me to a location that sends checks out so I couldn't get my cash back I paid which made me lose money because I had to drive to another location to drop off they were VERY RUDE & unprofessional also never picks up the phone THIS IS FOR MY PICKUP LOCATION NOT DROP OFF

Clasificación:

2.0

Vehicle was DIRTY - mud all over the sides. I was overcharged - double billed. When I called to get the bill fixed - they changed someone else's bill. They sent me a copy of someone else's bill instead of mine. I'm still working with billing to get this fixed. Horrible experience!!!

Clasificación:

3.0

The van was covered in mud. They overcharged me for the rental and I am still working with billing to get the overcharge resolved. When I called them and they tried to adjust my bill, they actually adjusted another customers bill and sent me a copy of his revised bill!

Clasificación:

5.0

Morgan was very good and quick.The place was very clean also.I called but it was not scheduled but she took no time to get me in and out.Thank you for the service, The exact same when I returned great service.

Clasificación:

5.0

The staff was very friendly

Clasificación:

5.0

THERE WAS NO DOLLY IN THE BACK OF THE TRUCK WHEN I RENTED IT, I HAD TEXTED THIS AS I DIDN'T HAVE TIME TO GO BACK TO THE LOCATION.

Clasificación:

1.0

The GM is horrible and rude and doesn't care about the customers. Don't ever go to this location they will charge you a ton up front and then find ways to charge you after its returned.

Clasificación:

3.0

20mim waiting inside...

Clasificación:

5.0

Check-out and check-in was a seamless process. The team really seemed to know what they were doing.

Clasificación:

5.0

I didn't have any issues.

Clasificación:

5.0

Greg, the gentleman who works there helped me with all my needs. He was nice, patient and did his job. I will use this location again.

Clasificación:

5.0

I'm nit picking. Available parking closer to where the trailer is hooked up.

Clasificación:

3.0

People here were friendly and accommodating.

Clasificación:

5.0

Excellent customer service and also great help getting my car on hauler. They did all the dirty work!

Clasificación:

4.0

Location has been under construction for months. Items on floor are an accident waiting to happen.

Clasificación:

5.0

Morgan was very nice, clear and efficient. I had 3 different services at the same location different dates and every time was A+

Clasificación:

5.0

Some of the employees were not wearing masks.

Clasificación:

5.0

Both ladies helped us out tremendously while we were renting a trailer. It was raining and wet outside they went above and beyond to find something for my BF could lay on while he hooked up the tow lights. They are always super friendly at this location.

Clasificación:

2.0

Faster check in. We reserved online but still had to wait 30 minutes

Clasificación:

5.0

Had no issues .

Clasificación:

5.0

great and fast check in

Clasificación:

5.0

Great service , fast and easy. Thank you!

Clasificación:

5.0

The young lady who assisted me finalizing my reservation was extremely pleasant and engaging. She's an asset to U Haul. I wish I had gotten her name. She's awesome!!! ðŸ'‹ðŸ'‹

Clasificación:

4.0

Just a little touched about you guys not having a military discount or veterans discount. But it's ok we will still be on the front lines defending or country we love.

Clasificación:

5.0

Always great service at the Cobb Parkway location.

Clasificación:

5.0

Nothing....The staff was accommodating. The service was excellent and employees were friendly.

Clasificación:

2.0

Thought rental process was unnecessarily lengthy and cumbersome. Rented a motorcycle trailer and took almost 20 minutes to get rental done and hooked up even with an advance reservation and I was the only customer there. Returned trailer and waited 5 minutes inside before any customer service agent showed up (there was literally no-one in the building besides me). Will not use this location again.

Clasificación:

5.0

This was a wonderful wonderful experience for me thank you U-Haul

Clasificación:

5.0

This was a good running u haul I ever been to them lady ran perfect I give 10 on this location it the place to go to rent 👍

Clasificación:

5.0

Gracias

Clasificación:

5.0

Customer service was professional and friendly.

Clasificación:

5.0

Most amazing experience from start to finish! Will use again and recommend!

Clasificación:

3.0

None of the staff wore masks. I do not understand why they did not comply with common courtesy and respect those of us who are in the high risk category for Covid.

Clasificación:

5.0

The guys were excellent with their Customer Service I was very happy with the service Thanks keep up the Good work guys