Customer Reviews for U-Haul at Sam Houston Dr

3,098 reviews

1111 Sam Houston Dr   Victoria, TX 77901
(Across From Victoria High)

(361) 578-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(361) 578-9833

1111 Sam Houston Dr
Victoria, TX 77901
(Across From Victoria High)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Derward A. 
Rating:
4.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

THOR C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO H. 
Rating:
5.0

Customer did not leave a comment.

ETHAN F. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA Y. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

well....you go into your app and fill in a bunch of data, then you have to do the same thing at the store. if this worked like a rent car organization when you were finished with the app you would just show up, reservation would be made, you would show it to location operators and they would bring you your trailer. fast. no duplication.

Michael P. 
Rating:
5.0

Smooth transaction with courteous staff

HEINZ JOACHIM B. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR Y. 
Rating:
5.0

Fast Friendly down home service

ERIC V. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
5.0

Customer did not leave a comment.

JESSIE R. 
Rating:
5.0

Customer service rep on location was excellent. Quick with the paperwork and checkout. As well as return. Highly recomend.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

They are helping good they are nice people respect helping me a lot Really thank you appreciate them his name is Roy Vornado 832054

TEWODROSE H. 
Rating:
4.0

Here at Sam Houston location , pedro and his crew are awesome!!!always service with a smile and very helpful !!I have used them several times and never been disappointed 👍👍👍👍

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO P. 
Rating:
5.0

We use to use Enterprise for cargo van rental. We tried U-Haul. Manager takes very good care for us. We are very happy. That is why we keep coming back! -Victoria County Elections Department

JARED L. 
Rating:
5.0

Everything went great, at this time no improvement needed. personnel was Professional and Knowledgeable.

CHARLES G. 
Rating:
5.0

I have been to this location many times. Pedro, the manager, and his employees, like Roy, are the best. Even when they are very busy they are friendly and professional. I always enjoy doing business there.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE R. 
Rating:
5.0

Customer Service was excellent and knowledgeable.

Charles G. 
Rating:
4.0

Check conditions of vehicle before sending it out. Clean it

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Dwaine N. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG O. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Clifford P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
4.0

The staff is excellent and very helpful. The only improvement needed is they do not have enough staff to meet the the number of customers that they have.

TWILA G. 
Rating:
5.0

Make the sizes of both the vehicles and their doorways more obvious. The 10' trucks need ramps. It is not acceptable to have a vehicle that can carry items that large without an integrated ramp. My family almost killed me when I upgraded from a box trailer to a truck and we had to lift a piano into that truck.

THOMAS E. 
Rating:
5.0

Nothing really, it was a very nice experience the owner and staff was very knowledgeable and was able to help me.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Panna H. 
Rating:
5.0

The associate that received the truck helped me right away, had me out the door in 5 minutes. Excellent experience start to finish.

Jon V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD V. 
Rating:
5.0

Customer did not leave a comment.

Pam P. 
Rating:
5.0

Arthur V. was very helpful and polite during pickup. The person in the afternoon when I was turning in rental was polite too. It was a very busy afternoon with people ahead and behind me waiting. I think for privacy/security reasons, maybe they should not loudly verify our contact phone email information. It made me feel uncomfortable. There were some questionable individuals waiting their turn listening. Other than that, everything was great!

Ondina C. 
Rating:
4.0

I reserved a pickup truck and trailer. 45 minutes prior to pickup I got a call telling me the pickup wasn't returned. The person renting it called the 1-800 number and extended their reservation. I was and still am upset with u-haul. I ended up with a box truck and trailer which was more than I needed and worse in gas. The customer service people that did this should be disciplined!

CLIFF G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Gentleman was attentative and helpful.

Benjamin F. 
Rating:
5.0

Excellent customer service.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Brakes squeaked and flap on front of truck flapped. good people though

KENNETH N. 
Rating:
4.0

Make sure to check while truck before renting out there was roaches

KRYSTAL S. 
Rating:
4.0

Customer did not leave a comment.

MICKEY V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

This is a great Uhaul business. The owner and manager are courteous, fast and get you in and out quickly! Thank you!

REBECCA K. 
Rating:
5.0

Manager is great

CLAY H. 
Rating:
5.0

Doing an AWESOME job already! Thank you!

Leticia R. 
Rating:
4.0

Very friendly staff

Sean R. 
Rating:
5.0

I've used this location before. Pedro and Larry are both top-notch.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Friendly employees and willing to help would recommend to anyone

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

I do NOT like the online check in. It was NOT easy and took a lot of time. We even had to call in to check it in. I did not like that part of the experience.

Elizabeth M. 
Rating:
2.0

No ac it was hot

Braylee Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Wouldn't change a thing!

Michael M. 
Rating:
5.0

outstanding customer service, both pickup and dropoff

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Make sure that trucks are available when booked ahead of time. My truck was not available and I had to call two UHaul customer service personnel before I was given a larger size truck.

ELOY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

I was very fortunate that these folks were willing to wave the additional fees due to the movers 4 hour delay on the front end. I have used this facility before and would definitely use it again and highly recommend it.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Above and beyond - excellent customer service. Highly recommended.

BLAKE M. 
Rating:
5.0

Customer did not leave a comment.

JUDY V. 
Rating:
5.0

Customer did not leave a comment.

BRADEN S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES Y. 
Rating:
5.0

Customer did not leave a comment.

Mikah B. 
Rating:
5.0

Everything was great!!

Marffett K. 
Rating:
4.0

Customer did not leave a comment.

Cliff G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

KODY O. 
Rating:
5.0

Customer did not leave a comment.

DENZEL G. 
Rating:
5.0

Nothing to improve may e get those guys a mini fridge for customers and staff hott down there

Alfred M. 
Rating:
5.0

The inside of the cabin was VERY clean; the outside however, was quite dirty. Apparently someone had sprayed a sticky substance on it. The truck drove great with no issues. TY

Eloy C. 
Rating:
5.0

Nothing. Thomas needs a raise though.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

Staff is wonderful, kind and friendly. I will be back.

MANUEL V. 
Rating:
4.0

Customer did not leave a comment.

LAURENCE J. 
Rating:
4.0

Have more staff available during peak times. I've been to this location several times and there is often a line to check in because only one person is doing both the payment and going outside with each customer to get the vehicle and inspect it.

JUDITH T. 
Rating:
5.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

Ez in and out. Great help for hook up and send off

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

carol C. 
Rating:
3.0

Customer did not leave a comment.

Danielle C. 
Rating:
1.0

When a customer rents a uhaul a trailer should be available. The rental options for uhaul are pathetic. I requested a trailer one month prior to pick up and I was told all other trailers were being used. When I asked why the other customers were able to use a trailer and I was forced to get something else a answer was not provided. I was forced to drive over 1 hour just to pick up a trailer. Also, for my one hour drive just to get the trailer a whole 10 dollars was taken off of my rental.

JOSHUA V. 
Rating:
5.0

Fast check in

HUNG P. 
Rating:
5.0

Customer did not leave a comment.

Sydney T. 
Rating:
5.0

No issues, drop the auto trailer first and the 15 foot truck later in the afternoon. the guys working here seemed to like being there and were helpful, the kind of people you would enjoy having a beer with.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
No reviews have been submitted for this location.

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