Comentarios de los clientes para U-Haul at Sam Houston Dr

No improvement needed that I can see. Staff was extremely helpful and the rental was a breeze. Thx!

Excellent group there and I enjoyed the conversation. They will brighten up your day and make you forget about the pain of moving!!!

Best U-Haul I've been too! This location always has the equipment and friendly staff. 10/10 would recommend.

Make sure client rental is set up on 24/7 as inquired. Also, don't try to overcharge the customer by saying they owe money from a rental they never rented.

When we turned the truck in Arthur assisted us and he was on top of everything. Very well respected man and treated us very well. This man needs to be recognized for his customer service. A+

The guys at this location are always helpful and courteous.

had trouble placing the picture of my driver license in the online reservation. consequently I had to do that at the store. the site, in the regard, wasn't easy to use. probably I'm a dumb ass.

Good customer service.

This facility is always busy, but the guys working there remain so polite to their customers, assuring them they will be served as soon as possible. When they do get to you, they don't rush you, they take their time with you to make sure you get what you need before leaving.

I was told that my drop off location was Rockdale Texas, I was given a phone number to call when I arrived in Rockdale. I followed these instructions and called the number I was given when I arrived in Rockdale, only to be told there is no drop off in Rockdale Texas.

Amazing job !

Very helpful and polite.

4th in line and waited 40 minutes due to chitchat vs taking care of the customers. Very dissatisfied at the drop off. Customers service was slow and only one person working the counter.

Waited roadside for five hrs. For a blowout. We were in dimly light area you exposed us needlessly to a very dangerous situation. You should refund the amount charged and compensate us for the lost time. A simple spare tire which is a normal expectation is not included. This is totally unacceptable and needlessly endangering customers you should be required by law to provide this as a minimum expectation shame on you. I will be contacting my local representative.

I used the 24/7 drop off feature on the app, which was a pretty well thought out part of the new system you guys put in place

You can't correct perfection.

Great service and great guys!!!

Keep on keeping on

Very happy with my experience, However, the couple which was ahead of me in line....were not wearing a mask. Thats unacceptable. The staff should not hesitate to tell anyone to not enter without a mask. I felt uneasy.

N/a

I was overcharged

Excelente

Excellent customer service. Please give the General Manager a huge raise. He was very helpful and polite.

customer service was very helpful will be renting again from this location.

Every thing was fine. Thomas and Arthur (?) are excellent customer reps. Thank you.

Staff was courteous and professional. Parking lot is a bit confusing, maybe a bit of signage or directional flow would help. All in all great rental experience.

very friendly and courteous both on the intial visit and upon return (two different gentlemen)

quick service.

The contactless drop off using the Iphone app was excellent. I was impressed how easy it was.

Very helpful and friendly. Pedro was our contact person and deserves a terrific rating.

Not sure this time.

I must say I am very impressed with how professional and organize your company is I'm a very happy customer I will definitely use your company again in the future

The U-Haul representatives were very polite and helpful. We reserved our trailer a day previous. I showed up expecting to make connections to the trailer, check lights, etc., but the rep assisting me took care of everything and made sure all was secure.

I was charged an extra day by mistake. Thankfully the store manager was very prompt about getting that fixed.

Workers going out of their way to be helpful. Way overworked, but trying so hard to do job. Need a raise for sure and more help.

Nothing , very professional and nice.

Good job no complaints

All good.

The pricing quoted online was a lot cheaper than what we actually paid in person. Please just be upfront about what you charge.

Ac was not working but in all excellent customer service Mr Ramos was super nice both gentlemen were very nice excellent customer service I give the 100 % thumbs up and will tell all my friends thanks made my move great !!

They help out greatly

Service was great and the employee that helped me was friendly and attentive. Thanks

We still haven't received our $100.00 deposit and was told we would after the uhaul was returned!!!!????

Second time dropping off here...nothing but professional and friendly...followed all COVID requirements~

The UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.

worst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long