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melody Amos G.Customer Reviews for U-Haul at Sam Houston Dr
Testimonials From Recent Customers
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We received exceptional service from the representative. He was able to detect an error made in the gas mileage and with my receipt save us a substantial amount of money upon the return. We will rent again this week for our final move. A. Gordon
Andrea G.This is my go to uhaul Love it !!!!
gail P.The customer service representative, Thomas, deserves the GOAT award- greatest of all time! He was helpful, friendly, attentive, knowledgeable, and efficient. I will definitely return to this location for future needs.
Jennifer S.Everything was good. But you put the wrong email with the wrong spelling of my name. So I was not able get into anything. And when I added the app I couldn't get into the account
Robert V.I have used this location a number of times and have had a positive experience each time. I appreciate the professionalism of the staff and will continue to use this location.
Aaron C.Very helpful 👍
HORACIO M.Hire another person because this location is extremely busy…. not that the guys that work there aren't doing a fantastic job. But it's very time consuming what is involved in renting out anything.
Debbie M.Good value
andrea W.Too long to wait, in picking up the vehicle and dropping it off. I could not check out my vehicle via mobile so had to go in. I first called support and was told it would be 40 to 50 minutes hold time!!!
Jeff S.Most of the time, I have no issue. This last time that we picked-up the cargo van, the surfaces seemed quite stickiy or slippery from buit up hand oils. There was a large spot on the glove box area that was soiled with an oily substance. I felt compelled to clean and sanitize the entire cab of the vehicle before aI could get to work. I do not expect that the vehicles be thouroughly cleaned; however, I feel like there was no effort to reach what would be deemed tolorable.
Jared L.Employee checking us in was as nice a person as you would want to meet. I pulled in to designated space, he unhooked and checked the trailer out in about five to ten minutes and we were out of there.
LYNNE K.No improvements needed. Everything went great witht rental and when I needed to extend the rental for one day, a quick phone was all it took. Staff were friendly as well! Hopefully I won't need a U-Haul rental for a very very long time, but when I do, I'll definitely go to the one on Sam Houston, in Victoria, Tx.
MaryElizabeth O.Checking in for my rental reservation was quick and easy. Thomas Thompson assisted me, and I was very pleased with his customer service. Mr. Thompson very kindly accommodated my needs, after checking in he allowed me to run some errands before coming back to pick up the trailer. I was very appreciative and will surely be using Uhaul for all of my future moving/packing needs.
Eboni M.Amazing customer service the manager (Pedro Ramos) was very friendly & made everything quick and simple!
Trisha G.Always great customer service from the staff. ¡Gracias!
matthew M.The first two guys who helped us rent the vehicle were really nice, but the guy who helped when we turned the van in was very rude.
Danielle G.Excellent service. Friendly staff. Model operation.
jimmy J.Great service
AARON R.Quik,Timely,and Awesome Service! Best U-Haul Rental Location in Victoria
Brandon B.Super helpful and they made to process easy.
Joyce D.Great as always
RICHARD M.Staff were friendly and accommodating, excellent service
Scott H.Excellent service 👍👍👍👍 and staff
HORACIO M.Great GREAT CUSTOMER SERVICE!!! Great employes and Manager was very nice and helpful always great experience when I go there in Victoria Tx location on Sam Houston
Katherine B.very courteous . My truck's lights don't work. very patient the repairs and speaks Spanish and English. very professional in his work
Fredy R.Put jacks on the hitches. I can't lift it!
Susan M.I've rented trucks , trailers, and tow dollies from these guys. Always friendly, professional, and know their stuff.
Jon V.The service was fast and friendly and the van was super clean. Will definitely use this location again!
Laura D.I have used this location in the past years, when they had the unit I needed, and have always been very satisfied.
allan F.None at this time
Debbie M.Nothing, the staff was very professional and exceeded our expectations. ¡Gracias!
Eloisa M.Excellent courtesy, beyond the call of duty
ALBERT S.Perhaps improved parking capability for customers but really, if want that much of a problem. I think everything was great!!
Charley K.Excellent customer service
John G.Update the return location in Brazoria to Sargent. It was complicated to find by GPS. That is the only complaint. The staff was very kind and the truck was very clean.
crystal M.Excellent, as always!
Matthew M.Service is always excellent!
Matthew M.Need to fix some bugs on the camera part of the app..
FERMAN R.Uhaul was very sneaky fuel level was totally incorrect mileage was wrong you need to make sure to take pictures before and after to ensure to not be taken for a ride. My truck cut off over 8 times before leaving for Houston loaded down with furniture had to stay at uhaul until repaired by roadside instead of being switched out of truck over three hrs wasted. Truck turned in the next day uhaul unable to locate and charged me an additional day even though truck turned in 24 hrs Earlier. I will not be back.
KEITH R.Yeah I need to put stuff in the right order play the prices cuz I bought strap that says $16.99 aren't there and they try to charge me $19.99 and try to say that it was in the wrong place but overall the service was good I rate 5 star
Miguel G.Got my trailer did my job & returned very quickly.
LESLIE RUDOLPH B.needs to be washed before renting.
LARRY ROGER Y.The UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.
joan g. | Overall Experienceworst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long
Lauren H. | Overall Experience