Comentarios de los clientes para U-Haul at S Cobb & I-285

The way you measure fuel tank level is not acceptable. The measurement goes by 8th of a tank, there is no intermediary measurement . I got charged with $7 for 1/16 of a tank and that is not even measured in that fuel gauge.

Employees were efficient, truck was clean and powerful - better experience than I thought I would get. Presently surprised! Thanks!

There were no utility dollys available.

Truck reeked of marijuana smell. Like why the location didn't spray it or placed an air freshener in the cab.

I would have liked for the trucks to have been parked in reverse to facilitate getting out of the lot. Most of us renters are careful yet not too experienced in backing 15-foot trucks.

Could have used some help backing out of the parking space. I was able to get out but some assistance would have been appreciated as well.

Here's a novel idea--- Dont rent out trucks with steel threads in the tires and then leave them hanging for the next 3 hours while the "immediate" roadside assistance takes their sweet fucking time to show up. Then when the truck is returned a half a day early since we didn't trust the truck to make it to the final location, you decide to charge the customer for a clearly defective piece of shit truck that almost killed the passengers.

I have been to your South Cobb Drive location for a number of years. i would say over 5 or 6 years. Maybe be more. All staff are very helpful, kind, quickly provides services and greets you immediately. JOB WELL DON 12172020

none

Great customer service from everyone.

Sharon got a nasty azz attitude.

Rich and Mrs Shannon are great!!!

Thank you so much for saving us! We appreciate the fast, courteous, right on time service!

I ordered a dolly and furniture pads with my order and when I arrived they didn't have either. I asked if anyone was going to notify me that I wouldn't have the equipment I needed to move and I was told “we're telling you right now!” Very rude and unprofessional. I need to know if the facility doesn't have what I need so I can make other arrangements.

Friendly staff!

I requested a utility dolly rental when I made my reservation online. However, when I picked up the truck I was told that this location was out of utility dollies. It would have been nice to know that ahead of time.

Great service!!

Truck smelled like smoke and, engine ran hard on 20ft truck. Overall it was a decent experience

Terrible

Attendant changed drop location to the incorrect site. Had to call to change it back to reservation location. Despite reserving blankets, there were none at this location.

Sharon is the best ever

The truck was not totally clean but it was acceptable. Staff is great. App is poor, there is no point why I have to create an account to log into the app and then have to provide my info all over again to be able to check out... billing info I can get it but not profile info. Check other apps to learn how they do and pleas upgrade your app, please get away from webview app, it sucks. Thanks

Loved the customer service..

At this particular location, there was a ONE hour parking limit so I was only allowed to park my car there for ONE HOUR even though I rented the UHaul for the day. I've rented from other locations in the past and was allowed to park while I rented. It seemed to me that if I was using a truck for the day, that leaves an empty space for the day so why shouldn't I be allowed to park there??.... Because of this inconvenience, I had to Uber myself back and forth twice (upon pickup AND return of Uhaul)... an expense I was not happy about. I was never informed prior to pickup that I couldn't park there prior to renting and it was not listed on the website. Also, the truck I rented had an indicator light that came on (during my local move) regarding tire pressure... this concerned me. Lastly, the location did not have a lobby or sitting area and was small and tight considering there was a wait on this Saturday morning. Over all, I was not satisfied with this Uhaul experience and will not rent from this particular location again. Thank you.

Very friendly and helpful.

Inform customers of limited parking of customers vehicles before booking to have arrangements made

Desk agent was great. Excellent service. Even the guy sanitizing the vehicles was very helpful and courteous

Nothing it was perfect.

Nothing

It was a great value for the price. I like the location and the extra moving equipment.

Have helpful associates working to ensure customer is aware of the process.

Nothing

Truck was heavily beat up and smelled of bad cigarette smoke. Female receptionist was rude at pickup.

Austin was very personable and professional during the entire transaction. Thank You.

The is no space for parking.

Not everyone in the office knows how to close a contract. It took me almost 30' with 2 guys from the office in order to have my bill settled. I still had to come back next day to finalize it as I had a return to be reimbersed.

Easy and fast to drop off.

pay Sharon the manager more she was great!!!! A Raise or promotion I have no other suggestion to improve

At checkout Attendant was rude. I explained that I thought the bold line on the gas indicator indicated Half. She told me she doesn't know anything

Fast, efficient, courteous.

Would give zero stars if I could. We were given a faulty pickup truck that according to roadside repairman who came out after the front right tire blew out while going 70mph on I85, he said there was “no tread on the tire whatsoever” so no wonder it blew out. Also, a worker at Uhaul facility threw in the tidbit of info that they had just recovered said pickup truck from it having been stolen.

The only problem was that I did not receive a code to open the key drop box to get the truck key after hours. Luckily the employees were still there working and were able to help retrieve the keys!!!

Make sure the fluid levels of the vehicle is correct

Sharon was personable and quick. Thanks!

NA

Everything was great. I pulled up they took my car off and I went and unloaded the U-Haul.

U-Haul should drive their fleet before putting customers behind the wheel. Vehicle was in terrible condition.

The experience was great. I over kept the uhaul for longer than expected and they customer service team was awesome. They contact me and updated all my needs and assist me with my updated times and returns. Thank you uhaul.

Customer service was not good at all.

Easy to access and super friendly team. Will use this location in the future.

If they tell you to go to the AUSTELL TROPICAL FOOD MART has a truck REFUSE this location.. Nobody showed up and it took me 2 hours on the phone with this company to find a location that had the truck i needed then I was charged $100 more than the advertised online price..

This location is a bit hard to get to and is small and older.

Nothing the Customer Service was EXCELLENT

Quick and friendly.

The store and employees were great. The company charged me for things I can’t and won’t use.