Customer Reviews for U-Haul at N Lamar

4,502 reviews

5412 N Lamar   Austin, TX 78751
(S Of Koenig Ln)

(512) 451-7365

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(512) 451-7365

5412 N Lamar
Austin, TX 78751
(S Of Koenig Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
3.0

Customer did not leave a comment.

Jim R. 
Rating:
3.0

Manager was not a happy camper.

MARK T. 
Rating:
3.0

The guy checking the truck was just there to do a job. Charging extra for mileage that I was forced to drive due to UHauls first 2 mess ups is absurd. If I have to drive further out of my way to pick up a truck due to UHauls failure to establish a functional system, more mileage should be added to the distance to account for a further drive.

Austin F. 
Rating:
4.0

Customer did not leave a comment.

BRADFORD S. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C C. 
Rating:
5.0

Customer did not leave a comment.

HOUSHANG S. 
Rating:
3.0

The man that helped me was deaf but could speak very clearly. He probably could read lips but I wrote out my questions. I thought it was great and I enjoyed the experience.

TOMMIE C. 
Rating:
5.0

Great service

MAURICE C. 
Rating:
5.0

Location was understaffed, the manager was efficient in checking in several people at the same time.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
2.0

I drove the pickup 11 miles. Put a half gallon on gas in, because Silverado's get 23-31 mpg. And got charged for 2 gallons of gas. I see you U haul, nickel and diming us. Thanks for actively sending me into Penske

BENNETH C. 
Rating:
3.0

Customer did not leave a comment.

BORIVOJE D. 
Rating:
5.0

Customer did not leave a comment.

CATHY W. 
Rating:
1.0

Prices are outrages gas mileage is shitty

JESUS MANUEL JR P. 
Rating:
5.0

Easy drop off no issues

Jorge B. 
Rating:
4.0

Encourage the manager to be less abrasive.

GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
4.0

Customer did not leave a comment.

Ken H. 
Rating:
2.0

Have less arrogant customer service. When challenged trailer hookup, attendee insisted trailer arm height was fine with 3" clearance of trailer arm to pavement.

Kenneth P. 
Rating:
4.0

I didn't receive my $7 dolly. I didn't mark that upon return b/c it was late and I wanted to get home (office was closed), so I still paid for it at return. I will still use this location despite the oversight. Thanks!

KATIE H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Everyone was nice an polite the manager Bobby was great ant when returned the other guide was as well great place!!

CIERRA W. 
Rating:
5.0

Very fast and easy. No wait.

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

TOHID C. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Alejandro F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
3.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

Customer did not leave a comment.

CARSHENIA A. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
4.0

Customer did not leave a comment.

CLINTON JACOB B. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
1.0

When dropping off the truck (during working hours) I was told by an employee to leave the keys in the seat and they would check it in and email a receipt. So there was no personnel check in despite the location being open. The receipt indicated the truck had been driven more than 337 miles. That is incorrect. The truck was driven one-way from Waco to Austin. My calculation is 127 miles. I cannot provide proof since I did not photograph the odometer at pickup, although my moving help workers on both ends of the trip might provide confirmation on the timing. And as noted above, the dealer in Waco did not walk the truck with me. So neither the Waco or Austin location reviewed the truck with me. After several successful rentals with uhaul over the years, the problems with this rental will cause me to consider competitors going forward.

Walton P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

The location was great. I made my reservation online. I needed to update my reservation and was not able to do so online. I called in and the representative was helpful and able to take care of the change. However, I did have to hold for sometime before talking with someone. I would have preferred to handle it online. Maybe there is a programming issue that needs to be fixed with the online reservation updates. I tried several times before calling.

Cory D. 
Rating:
5.0

Customer did not leave a comment.

BYUNGTARK L. 
Rating:
5.0

Customer did not leave a comment.

Will M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Everything was great, don't change.

ORLANDO T. 
Rating:
4.0

I was going to do the online check-in but the internet was so slow at this location that I gave up. Fortunately, the fellow at the counter got me checked in very quickly. I didn't even bother trying to do the return online. Again, the fellow at the counter ( I think he was the manger) had me out really fast. Also, I used to like it better when we were given a full tank of gas when renting. It was easier to just fill the truck back up with gas and not have to worry about how much gas I used when the tank is like 1/4 full.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
Rating:
5.0

Whoever the woman was working at the front desk was the best UHAUL person I've ever interacted with.

Kylar O. 
Rating:
5.0

The self checkout app is buggy, had to check in at the counter. Seems like it was made by your cousin's nephew. Maybe hire a real company to make one for you?

ALEXANDER G. 
Rating:
4.0

Customer did not leave a comment.

PHILIPP ALEXANDE D. 
Rating:
4.0

Customer did not leave a comment.

stefan C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Monica D. 
Rating:
1.0

Twice I complained to the person at the location about the quality of the online check in, to which he either mumbled so low under his breath or said nothing. No offer to help at all.

Evelio A. 
Rating:
1.0

The owner of the store was very rude and obnoxious, he kept complaining about every customers reservation. I asked if he was short handed and he said yes. I told him I could hear his frustration in his voice and comments. He did apologize after a while. But it's not good customer service especially if it's his store.

ESMERALDA G. 
Rating:
4.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

The staff was awesome, quick, and friendly.

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Nothing comes to mind

ROBERT B. 
Rating:
4.0

Very friendly and helpful

NELSON M. 
Rating:
5.0

Pick up was a good experience. The drop off professional, quick with excellent customer service. I'm the past, uhaul has had poor customer service which at times has stopped me from using uhaul and using a competitor. Both the pick up and especially drop off experience was a refreshing change. Good job!!!!

EDWARD G. 
Rating:
3.0

I had to wait over 10 mins inside before an employee came I to the building to help me. I know Saturdays are busy, but perhaps have more staff to anticipate that. It would be helpful to be informed at pickup where the key dropbox is so you don't have to run around the lot looking for it when online says it's at the front entrance and it's on the side in the garage door.

KASEY F. 
Rating:
5.0

Customer did not leave a comment.

Leah W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Online experience was estimated to take 10 minutes was closer to 30 and I had pre filled out everything. Still a useful resource, but needs review.

SONIA C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

JACK H. 
Rating:
2.0

Please have better communication with clients to understand procedures of uhaul and what to do instead handing people keys and letting them figure out things on there knowledge of what to do. But overall…….very grateful for the business. If it wasn't for this service, things would get hard for people. Thank you!!

CHRISTOPHER A. 
Rating:
5.0

Great service. Quick and helpful, super friendly and accommodating. My go-to location in Austin.

Mathew S. 
Rating:
2.0

Customer did not leave a comment.

TAMERA R. 
Rating:
4.0

I was completely happy with the equipment, service and impressed with the friendliness of the employees. Thank you much...

finas A. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Bobby Guzman, Manager, at this location is extremely professional and efficient. His attention to detail is to be commended.

Susan H. 
Rating:
2.0

It took over a half an hour for me to get my rental that I had reserved ahead of time because of issues with the verification system. The emails I received from Uhaul when I placed my reservation had advised me to follow a provided link when I got to the location in order to pick up the vehicle. When I got to the store I followed those instructions, and was surprised to find that the ways listed to have my identity verified included multiple documents I would never have on my person when picking up a rental truck unless I had been told explicitly I would need them in advance (proof of income, passport, etc.). Since I didn't have these documents, and I work at a place that is not open at noon on a Saturday, I had to go with listing a back up contact. The person I listed as a contact (who had come to the store with me) received a text message in advance advising them they would receive a call from a particular phone number, so they added that number to their safe call list. They were then called from three different numbers, none of which matched the number from the text they'd received. When those calls got flagged as spam because they weren't the ones that he had added to his safe list, the customer service reps got mad at me because he wasn't picking up. The second contact I put down had the same issue. Both of my contacts attempted to call the number back when they missed the call, and the people at the call center were extremely rude to them and weren't able to help them reach whoever was trying to call them for verification. To make matters worse, the first customer service representative I spoke with through chat (Samantha) lied to me about my contact's voicemail message not matching the name I had given them. I know that was a lie because the representative inside the store tried to call him with the phone on speaker, and my contact's name was clear and matched the name I'd given. The whole time they were trying to get verification, I was treated like they thought I was lying to them and was reprimanded for my contacts not answering their phones - something I did not have control over. To make matters worse, the time that I had to spend waiting for the verification process to happen was not subtracted from the time window I'd rented the vehicle for, so I spent the day rushing to make sure I could get it back on time. There was only one person in the whole interaction who was nice to me, and if I had her name I would give it to you. She worked inside the store at Lamar and assisted me with looking up the mattress bags I'd paid for online ahead of time. She was helpful and delightful. But even she was not enough to make up for the terrible experience I had overall. Especially since she had to defend me to the other customer service representative I was speaking to in store who didn't believe I'd paid for the mattress bags previously, didn't try to look up the information to see if I was telling the truth, and essentially accused me of trying to steal them. Overall, I would highly recommend that the verification process be something that can be done before someone with a reservation shows up to pick up their vehicle so that the customer has access to the required documents when filling out the form, and if there are any issues they can be handled ahead of time without taking half an hour of the time the vehicle was reserved for. This was my first experience using Uhaul, and I can confidently say that it will also be my last.

rebecca T. 
Rating:
2.0

Location did not have enough straps to pick up both containers at once. I paid additional mover costs as they were unable to unload both at one time. Uhaul.com struggled with confirming my pickup date and reservation details.

STACY S. 
Rating:
4.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

Both employees were very helpful and got me in and out on a timely manner

MICHAEL M. 
Rating:
3.0

Customer service- the employee checking in was very uninterested in helping. Said maybe 5 words while checking out and seemed irritated when asked a question. I also arrived 5 minutes after closing and same employee just said “I'm already closed”. Didn't bother to suggest that I could self check in. Employees on Ben White are excellent but there wasn't a trailer there so had to go to Lamar. Terribly unfriendly and minimal helpful there.

AMY ANDERSON C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

ELRY F. 
Rating:
4.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

Inside windshield had a film that made it hard to see out in morning and traveling west in the evening. Friendly staff. In and out quickly.

JAY L. 
Rating:
5.0

🤘🏻

Josef L. 
Rating:
1.0

My dad was discriminated by an employee (Guzman) for not speaking English. The employee refused to help my dad and said that he is in the US and should speak English. That is clear discrimination and racism and the employee should be reprimanded for his behavior.

Eduardo M. 
Rating:
5.0

Easy in, easy out, very efficient and professional.

Vicki P. 
Rating:
4.0

Make sure your location is staffed properly. The poor guy was handling too many customers.

ANDREW M. 
Rating:
5.0

Great service, really helpful with rental changes and super accommodating.

ZOE W. 
Rating:
1.0

Odometer reading is incorrect. I rented a cargo van for 3 hours and only traveled 8 miles total as I had planned my route. I was charged 40 miles. I had previously rented Uhaul at other locations and never had this problem.

YONGCHIA L. 
Rating:
5.0

Bobby was super helpful and quick. He made the process very easy

WILLIAM P. 
Rating:
3.0

Picked up the trailer and unfortunately was told the trailer had no rear lights and if we needed a trailer that was the only one available. We had no choice as we had a deadline to get to NV. We unfortunately took three days to arrive at our destination as we were unable to use the trailer at night.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

ARMAN R. 
Rating:
5.0

Customer did not leave a comment.

Chanel G. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Everything worked great. Thanks

ERIC H. 
Rating:
1.0

Customer did not leave a comment.

Braxton J. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Service was professional, kind and sincere. It was a pleasure to do business with the employees at this location.

Pamela L. 
Rating:
4.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Friendly and knowledgeable staff. Easy transaction.

Wiliam M. 
No reviews have been submitted for this location.

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